At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?
We are looking at NiCE for an experienced Engineering Team Lead to lead our two key Czech teams: one developing an innovative product for customer service automation, and the other a DevOps team operating a global SaaS product for digital customer experience in the AWS cloud — used by some of the largest companies in the world.

This is a global role, requiring collaboration with teams across multiple continents.

Our product and its traffic grow by hundreds of percent every year. We use advanced technologies, have a mature product with a robust infrastructure, operate dozens of data centers (all on AWS), and continuously strive to improve and automate our processes while tackling many exciting technical challenges.

How will you make an impact?

Leading two development teams (AI and DevOps) – from design, planning, delivery, to releasing our SaaS product
SCRUM management and tuning of team operations
Reporting to the R&D Director for Digital CXone
Accountability for delivering software iterations in an agile environment and ensuring their quality
Orchestrating the development and release lifecycle, forecasting, and deploying new software versions to production
Software maintenance, managing bug fixes, and ensuring ongoing resolution and prioritization of technical tasks
Long-term standardization of development practices, tools, methodologies, and documentation processes to ensure alignment with the overall architecture
Collaborating with product managers and architects to understand product requirements and limitations
Continuously seeking ways to improve development quality, efficiency, and the accuracy of deliverables
Representing R&D in discussions with other company stakeholders and collaborating with other R&D teams according to the current roadmap
Leading individual team members’ growth through coaching, feedback, goal-setting, and performance management
Managing projects according to the current roadmap or requirements, task delegation, and reporting

Have you got what it takes?

3–5+ years of experience in a similar managerial or Scrum Master role
Experience with DevOps teams and cloud environments
A positive attitude and the energy to lead teams and continuously drive things forward
Creative problem-solving skills, ability to meet deadlines, and manage full release delivery cycles without compromising quality
Strong communication skills, including the ability to explain technical issues to non-technical audiences
A very good command of English
Willingness to work in a bilingual team environment — a Czech office culture with humor, combined with an English-speaking global team
Ideally, experience with SaaS products or software handling large-scale traffic
Ideally, hands-on experience in software development

Perks & Benefits:

Friendly work environment, skilled experts on board, and an international culture
Home office flexibility, Hackathons, Refreshments, Relax zones, and Flexible working hours
Corporate stability with a startup vibe
Laptop provided
Unlimited (responsible) vacation and sick days
Quality training programs throughout the year
Breakfast, coffee, and even sports equipment on-site

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

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Do NiCE sháníme zkušeného engineering managera, který bude vést dva klíčové české týmy: jeden vyvíjejíc applikaci pro customer services a druhý DevOps team, který provozuje v AWS cloudu globální SaaS produkt pro digital customer experince, na kterém běží ty největší firmy na světě. Role má globální přesah a bude tak spolupracovat s dalšími týmy napříč několika kontinenty.

Každý rok náš produkt a jeho traffic roste o stovky procent, používáme pokročilé technologie, máme vyspělých produkt s robustní infrastrukturou, provozujeme desítky data center (vše AWS), kontinuálně se snažíme zlepšovat a automatizovat naše procesy, řešíme mnoho zajímavých technologických výzev.

Od této role čekáme, že: 

Leadership dvou vývojových týmů (Vývojový a DevOps) – při návrhu, plánování, doručení a releasování našeho SaaS

SCRUM management, tuning fungování vývojových týmů

Reporting R&D Directorovi pro Digital CXone

Zodpovědnost za doručování softwarových iterací v agilním prostředí a jejich kvalitu.

Orchestrace vývojového cyklu releasu, forecasting, release nových verzí software do produkce.

Údržba software, management opravy bugů, zajištění průběžného odbavování a prioritizaci technických priorit týmů

Dlouhodobá standardizace vývojových praktik, nástrojů, metodik, dokumentačních postupů, aby byl zajištěn soulad s celkovou architekturou.

Spolupráce s produktovými manažery a architekty, chápání produktového zadání a jeho limitací

Kontinuální hledání možností pro zvyšování kvality vývoje, efektivity, zajišťování přesnosti a pečlivosti výstupů.

Reprezentace R&D v diskuzích s ostatními stakeholdery napříč společností, spolupráce s ostatními R&D týmy dle aktuální roadmapy

Leadership pro rozvoj jednotlivců v týmu, coaching, práce se zpětnou vazbou, nastavování cílů na zlepšení a osobnostní růst, peformance management.

Řízení projektů dle aktuální roadmapy či zadání, přidělování úkolů, reporting.

Potřebujeme, aby hledaná osobnost měla:  

Zkušenost s podobnou manažerskou nebo scrum master pozicí min 3 - 5 let.

Zkušenost s DevOps teamem a prostředím cloudu

Pozitivní přístup a energii vést týmy, posouvat věci neustále dopředu

Kreativita řešení různých výzev, pracovat s deadliny, řídit kompletní delivery releasů bez kompromisů v kvalitě

Dobré komunikační schopnosti, schopnost vysvětlování technických problémů i netechnickým lidem, velmi dobrá úroveň angličtiny

Chuť fungovat v bilingual týmu v kanceláři s typicky českou kulturou a humorem a s anglickým prostředí v rámci globálního týmu

Ideálně zkušenost se SaaS produktem nebo softwarem, který obsluhoval velkou škálu provozu

Ideálně vlastní zkušenost s vývojem software

Výhody/Benefity

Friendly prostředí & experts on-board & mezinárodní prostředí

Home offices, Hackathons, Refreshments, Relax zones, flexibilní pracovní doba

Stabilita korporace s vibem start-upu

Notebook

Neomezené dovolené (zodpovědné), Sick days

Kvalitní školení v průběhu roku

Snídaňové, kávové i sportovní náčiní

Requisition ID: 7373
Reporting into: Senior Director, Engineering, CX Digital
Role Type: Manager

#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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