Director, Enterprise Payments Network Management-25001488

Description

About Network & Acquiring Solutions

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

About the Role

This newly created role of Director, Enterprise Payments Network Management is an exciting opportunity to establish and lead the strategic management and optimization of our treasury banking relationships and non-bank payments partners. The incumbent will be an integral leader within a large scale, enterprise-wide program established to redesign our payment execution operating model, optimise and de-risk payment partner relationships, offer best in class payments processing, and create safe and compliant enterprise payments services.

The Director, Enterprise Payments Network Management will oversee the strategy, performance, and compliance of our global bank and non-bank partners within the payments network to ensure efficient, seamless, and optimized money movement for payment use cases across the enterprise. The successful candidate will establish a network partner management framework to deepen bank and non-bank relationships, drive governance and operational excellence, minimize third party risk, and optimize the commercial terms with partners to drive flawless payments processing globally for American Express. This is a unique opportunity to shape the foundation of a critical function and drive the strategic development of an enterprise payment service.

Key Responsibilities

Establishment of the new function: Develop the strategy and vision for the Enterprise Payments Network Management function including defining roles and responsibilities across the engagement lifecycle, creating the governance frameworks, establishing processes and best practices for managing payment partner relationships, and defining key success metrics and KPIs.
Network management strategy: Create comprehensive inventory of existing payment partner relationships globally across the enterprise assessing their roles, performance, and alignment with strategic objectives. Develop and implement rationalization strategy to optimize the bank partner portfolio and establish clear rules and criteria for engaging new banking partners.
Strategic relationship management: Negotiate contracts, fee schedules, and service level agreements with new and existing partners with an enterprise perspective to ensure competitive terms and service levels. Develop a scalable partnership management model to drive strategic and proactive management of third-party payment partners.
Payments network design and oversight: Evaluate existing third-party relationships against business needs to design appropriate payments network along with the strategies for a resilient, efficient, and secure payments network.
Operational performance and optimization: Assess operational and performance metrics to monitor, benchmark, and optimize the performance of the partners. Identify opportunities to improve operational efficiency.
Risk management and compliance: Ensure the participants in the payments network operate in compliance with all applicable regulations, e.g., AML, OFAC, PCI, etc. Work with the third-party partners to prioritize work and lead operational readiness and change management program in response to regulatory mandates.
Industry engagement and expertise: Develop strategy for engagement and participation in industry forums and governing bodies. Stay abreast of new payment regulations and payment networks rule changes and determine impact to the payments processing, partner integration, and payment network management.

Requirements/Qualifications

Relevant experience: Minimum of 10 years’ experience in global bank payments (ACH, wire, RTP) on the consumer and/or wholesale side.
Network management experience, including building partner management framework, assessment and optimization of third-party partners, third-party risk management, SLA management, and fees optimization.
Regulatory expertise: Strong understanding of the regulatory landscape affecting payment systems, including AML, KYC, OFAC, PSD2.
Payment scheme expertise: Proven experience with payment schemes and their compliance requirements, including experience with The Clearing House, The Federal Reserve, Nacha, SEPA, Faster Payments Scheme, etc.
Program management: Demonstrated ability to lead and manage comprehensive programs in partnership with key stakeholders.
Passion for results: Passion to drive execution and deliver results in a fast-moving and innovative environment.
Analytical mindset: Strong analytical and problem-solving skills with a proactive approach to resolving issues and implementing process improvements.
Highly collaborative: Ability to collaborate with and build strong relationships with internal and external stakeholders to deliver value beyond traditional means.
Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.

Minimum Qualifications

Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job

Product

Primary Location

US-New York-New York

Organization

A6614 - NAS

Schedule

Full-timeJob Band 40Work Location Options Hybrid

Job Posting

Jul 18, 2025, 9:05:22 PM - Aug 9, 2025, 3:59:00 AM

Recruiter

James Steven Szymanski

Hiring Manager

Sofia Freyder

Set your job search on autopilot

Fresh Jobs

Director, Product Strategy, Payments

Director Enterprise Product Strategy

Director of Product Strategy Debit

Director, Product Strategy - Roasted Coffee

Director, Product & Strategy (Boston, MA)

Director, Product Strategy and Customer Journey

Director, Enterprise Payments Strategy

Director of Engineering, Payments

Director, Embedded Payments Integrations

Product Strategy Lead

Product Strategy Associate

Product Strategy Manager

Director - Head of Product Strategy and Innovation

Director - Cardholder Experiences (Recurring Payments)

Director of Product Management, Payments

Director, Enterprise Payments Network Management

Global Payments Advisory- Executive Director

Director, Legal (Banking and Payments)

Director of Product, Payments Platform

Director, B2B Payments Product Management

Director, B2B Payments Product Management

Director, B2B Payments Product Management

Head of Product Strategy GlobalLINK, Managing Director - Onsite

Head of Product Strategy GlobalLINK, Managing Director - Onsite

Product Strategy Director, Clinical Solutions - Cigna Healthcare - Hybrid

Investment Product Strategy Manager

Product Strategy - Generative AI

Product Strategy - Generative AI

Senior Product Strategy Manager

Freedom Product Strategy Associate

Product Strategy Advisors- Hybrid

Product Strategy & Planning Associate

Digital Product Strategy Lead

Senior Manager, Product Strategy

Manager of Product Strategy

Alpha Product Strategy Manager

Director of Marketing – Crypto, Blockchain & Payments

Senior Director, Person to Person Payments

Business Execution Director - Global Payments & Liquidity

Deputy/ Assistant Director, Payments Policy Division

Wholesale Payments Virtual Payments Consultant

Media Product Strategy Lead, Technical

Senior Manager, Product Strategy & Operations

Credit Card Product Strategy Lead

Head of Product Strategy & Operations

Head of Product Strategy & Operations

Product Strategy Intern- Spring 2026

Product Strategy and Operations Lead

Implementation Manager, Product Strategy & Delivery

Global Allocation Product Strategy, Analyst