Assistant Director, RMCC APAC (SEA) (

Job Number:

APA014P1)

Work Locations

: Hilton - Area Office - Greater China and Mongolia Unit S02, Floor 3, No. 4, Lane 255, Dong Yu Road Pudong New District Shanghai 9999

Position Statement:

To provide effective commercial support to region’s RMCC hotels performance and operations to maximize revenue and profits. This includes accountability for, but not limited to, Fair market share, RGI, forecast accuracy, Sell-out efficiency, year over year growth, and mix of business. To drive the continued development and growth of customer service standards, revenue, and profits from all hotels and to deliver Hilton’s mission relating to profit, people, customer, and quality. This role will be focused on the region’s portfolio to lead and develop direct reports by providing direction and offering feedback on the performance of their duties.

Objectives:

· Ensure professional and efficient utilization of all systems within the revenue operation, in line with company best practices and standard operating procedures.

· Ensure effective information gathering and analysis is conducted to identify and maximize on all possible opportunities and minimize any risks. The sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting.

· Ensure that hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication.

· Pro-actively participate in defining global, area and regional operating practices to deliver maximum commercial advantage.

· Proactively target and sell RMCC APAC services to hotels not currently in the center.

· Work and partner with key regional stakeholders to plan market segment and channel strategies and tactics to be applied across the region to maximize revenue, to ensure we exceed our customers, owners, and shareholder expectations.

· Streamline processes and efficiencies and increase revenue management skill set of the team.

· Monitor performance results (both internal and external benchmarks) to evaluate performance and plan activities to achieve budget and outperform the competition.

· Develop the revenue management teams within the region with skills and knowledge to maximize revenue and profit.

· Drive a revenue management culture throughout the region, to enable, identify and maximize on all revenue and profit opportunities.

· responsible for hotel and regional monthly, quarterly & annual performance reviews

· Create and maintain a qualified and effective team of Senior Cluster Revenue Managers and Cluster Revenue Managers. Participate in the recruitment for RMCC and maintain talent succession planning within team.

Position Summary:

Revenue & Yield Policies
Develop a rational and disciplined decision-making process for maximizing revenue & profit whilst minimizing risk under current and anticipated market conditions. Develop effective operating procedures to enable the consistent delivery of our brand promise.
Commercial Support
Provide support & guidance to operations to drive maximum commercial performance through coaching, training, effective use of information & systems, and support in making the right short-, medium- & long-term commercial decisions. Ensure consistent and quality revenue management support is delivered through RMCC services. Measure workgroup commercial performance and opportunities; provide direction and guidance to the team towards goals and corrective actions.
Implementation
Manage and execute the implementation of revenue management and product standards & technology to ensure effective adoption and benefit delivery. Lead RMCC collaboration with stakeholders on regional commercial activities within designated region.
Team Member Engagement
Create and maintain an engaged and effective team. Encourage personal and professional development of team members. Maintain and manage team member portfolio assignments and succession planning.

Planning and Organizing:

Plans effectively within the revenue function and integrates with Sales, Marketing and Ecommerce plans

· Creates annual plans for region initiatives and hotel activities to ensure aims and objectives are achieved, and hotel schedules are realistic.

· Directs the specialist team to identify opportunities and risks within specific markets and implement initiatives and strategies to maximize revenue.

· Recommends, implements, and monitors appropriate rate and availability activity responding to short-, medium- and long-term business needs.

· Manages the budget allocated within company guidelines.

Management Information:

· Develops and maintains information systems to provide accurate, relevant and up to date information

· Delivers effective business analysis and intelligence to all stakeholders to develop understanding of business trends and develop appropriate reactive and proactive initiatives.

· Provides the necessary forecast and demand information to sales, marketing, and e-commerce/distribution to enable them to develop programs to deliver business to hotels in need periods.

· Implements systems and processes to monitor pricing policies and determine changes to drive performance.

· Develops, implements, and monitors the necessary business processes that deliver useful, accurate and relevant information for analysis.

Customer Relationships:

Establishes, enhances and maintains productive, quality working relationships with internal and external customers

· Implements and monitors processes and systems to ensure that accurate customer information is collected, maintained, and made available to deliver outstanding customer service and develop relevant sales, marketing, and distribution strategies.

· Liaises with area and regional colleagues, VP of Ops and General Managers to understand requirements and business needs from the revenue function.

· Attends and contributes to regional forums / meetings to deliver information, progress updates and participate in the development of plans and strategies.

· Ensures hotels are kept up to date with systems changes and developments.

Team Management, Training and Development:

Effectively manages the team and provides training and coaching to current and new employees to improve performance and to meet the current and future needs of the business

· Maintains the required people and performance management documentation in line with company requirements.

· Identifies training needs within the regional and hotel teams and plans development programs to address them.

· Contributes to the design of training and development plans and programs which are based on a systematic identification of personal and business needs.

· Carries out specialist training as appropriate.

· Manages the implementation of new systems and processes into the business in reservations, revenue management and front office.

· Manages the implementation and training of systems and processes for new hotels in the region.

· Evaluates the impact training is having on the team's skills and business performance within the specialist regions identified.

Project Development
Carries out and contributes to projects in order to drive knowledge, capability and performance

· Initiatives and leads projects to drive revenue performance.

· Initiatives and leads projects that ensure the revenue teams within the region are trained and developed to maximize revenues.

· Initiates development and improvement of systems within revenue arena

· Provides specialist support, advice, and guidance for information systems in the function.

Direct Reports:

Senior Cluster Revenue Manager, Cluster Revenue Managers, other team members as assigned by the company

What are we looking for?

Experience:

· Minimum of Seven (7) years of experience in similar function

· Previous Systems Experience: Advanced Excel, PowerPoint & Word, PMS-OnQ, RMS-IDeaS, CRS, Delphi

Skills:

· Management Skills i.e. leadership, organization, communication.

· Good People Management Skills proven in previous management position.

· Strong analytical skills.

Qualities:

· Sound technical knowledge of the day-to-day management & operation of a revenue office.

· Sound knowledge of job-related information technology.

· Commercial attitude and proactive sales approach

· Ability to set & maintain minimum standards.

· Ability to analyses data and identify significant trends.

· Friendly & outgoing personality.

· Sound knowledge of types & sources of business.

· Identified potential for future promotion with Hilton.

· Self-Motivated.

· Ability to introduce change effectively.

· Able to work accurately and effectively under pressure.

Languages:

· Ability to speak and write English fluently.

Key Competencies:

Service Excellence

· Presents ideas / facts clearly – using appropriate interpersonal style.

· Considers feelings and needs of others in actions & decisions.

· Seeks ways to improve activities which produce a benefit to the customer (external or internal)

· Modifies approach or style to achieve goals.

· Provides innovative solutions to problems.

Teamwork & Relationships

· Demonstrates leadership and effectively motivates the team.

· Supports the team & helps others when needed.

· Develops constructive relationships at all levels within the organization.

· Maintains effectiveness in situations of disappointment or high pressure.

· Adapts willingly to change.

Delivery

· Works with accuracy at an acceptable speed.

· Works methodically in a way others can understand.

· Takes responsibility for achieving objectives.

· Communicates clearly both orally and in writing.

· Calm and assured, works well without supervision.

· Uses logical assumptions and factual information to make decisions.

· Handles the variety and complexity of the job.

Business Focus

· Takes initiative and is proactive.

· Understands the global impact of local initiatives.

· Understand the key measures and drivers of the business.

· Sees issues in business and financial terms.

· Identifies with the company and its future success.

· Understands how the role impacts on the company.

· Learns from past experience, seeks to improve.

· Works hard and effectively

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members.

EOE/AA/Disabled/Veterans

Schedule

: Full-timeBrand: Hilton Corporate

Shift

: Day Job

Job Level

: Manager

Job

: Revenue Management

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