St Margaret’s Hospice Care has a fantastic opportunity for a Deputy Shop Manager to join our team. This role is based in Ilminster. You will join us on a permanent basis and in return, you will receive a salary of £15776.51 per annum.

This is a part time role working 24 hours a week across three days, to include weekend working. There may occasionally be a need to work additional hours to cover staff leave as required.

By joining us you will quickly become part of a great Retail Team that we are proud to say consists of over 700 dedicated individuals and volunteers. The team’s commitment, skills, passion, and energy combine to deliver significant income, enabling our clinical colleagues to deliver their services to nearly 5,000 people across Somerset.

What can you expect to be doing?
Joining the team in our Ilminster Shop, you will work alongside the shop manager, deputising when needed in their absence.

Your day to day work will involve:

Delivering friendly and approachable customer service
Assisting in managing, training and motivating colleagues and volunteers.
Merchandising and creating beautiful shop displays
Following till and cash handling procedures
Helping to organise staff and volunteer rotas
Sorting, lifting, and carrying donated goods.
What will you be good at?
You will have:
Experience working in Retail, ideally from a supervisory or management role;
Demonstrable excellent communication skills and the high standards of customer service;
An understanding and awareness of how to successfully motivate and engage a team, working collectively to provide outstanding customer service and driving sales within your own shop.

This role is a physically demanding position within a busy retail environment which includes the lifting and carrying of donated goods.

What can we offer you?

You won’t just be joining a fantastic team – you’ll be part of a welcoming, community minded charity. Our mission is to provide excellent specialist palliative care for patients and support to their families. Everyone here contributes and has a part to play towards our goal. If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do. So, if you’re looking for a role where you can really make a difference, we could be a perfect match.

Holiday Entitlement

33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
Recognise continuous service for clinical staff paid at band 5+ who join directly from the NHS or another hospice
Ability to buy and sell annual leave

Pension Scheme

NHS employees eligible to continue with their NHS pension scheme*
Non-NHS employees will receive 5% employer and 5% employee contribution

Award-winning Employee Assistance Programme for you and your family offering:

Vitality & wellbeing health portal for non-emergency care
Unlimited access to 24/7 online GP Consultations for employees, their partners, and dependent children as well as Expert Case Management
Confidential and free 24-hour Employee Assistance
Counselling and support
Legal, financial, and medical information and advice

And More...

Life assurance cover – 2x salary
Health Cash Plans - help with covering the cost of healthcare needs by providing cashback on a range of health benefits
Blue Light Card – Discounts on retailers and restaurants saving up to 35%
Enhanced maternity/paternity leave*
Excellent learning and development opportunities
Volunteering and fundraising opportunities

*Eligibility Criteria Applies

If you want to get to know our team or have a chat before applying, we'd love to hear from you. Just reach out to Amanda Sully, Retail Area Manager on email at Amanda.Sully@st-margarets-hospice.org.uk

Unfortunately, we are not able to offer visa sponsorship at this time.

For any questions about our recruitment process, please contact Recruitment@st-margarets-hospice.org.uk.

We are currently managing the recruitment process in-house and kindly ask that recruitment agencies refrain from contacting us with candidates for this role.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact us for a chat if there's anything you want to talk about before you apply.

If you have all the information you need, just click apply. We can't wait to hear from you!

Closing date: Sunday 12th October 2025

Interview date: Tuesday 21st October 2025

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