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Description

Customer Support Expert main objectives:

Provide 3rd Tier technical support for Ceragon products to Global market operations teams.
Lead Proof of Concept Projects (POC) from technical perspective by ensuring Installation, Commissioning, Configuration and Testing are inline with product specification and customer networks
Work with Subcontractors during installation by configuring and commissioning radios and cell site routers to enable comms, radio links and services on time within SLAs
Provide expert support for L2 and L3 Cellsite routers by configuring and commissioning the products and enable services as per SLA
Provide expert advise and manage detailed design specific to customer networks
Troubleshoot, analyze and debug complex issues that arise in clients Networks and were escalated to Expert group
Escalate issues to Ceragon developers teams
Coordinate communication between Ceragon developers and Customers to ensure the issue is well understood and properly attended.
Maintain fully equipped lab environment to reproduce field issues and for self-training
Collaborate with internal and external technical teams during several phases of projects, including design, development, implementation and operation of various network-related initiatives.
Provide training to internal teams, subcontractors and customers on various Ceragon MW, Cell Site router products based on custom specific requirements
Collaborate in providing solutions to various internal teams, including APEI Pre-sales, Regional Salespeople and Support Engineers worldwide.
Keep productive working relationships with interfaces within the company across global, regional and local teams.
Assist with the development of processes and procedures outlining clear operational guidelines.
Document all work inquiry activities via CRM platform-Salesforce
Manage customer support tickets via CRM platform (Salesforce)
Document resolutions for reported issues for further training purposes through creating knowledge items
Propagate knowledge to Global Ceragon teams

This position includes the following responsibilities:

Manage communications for mission-critical product issues impacting regional Services and Sales teams
Provide feedback and coordinate enhancement and improvements of Ceragon product with Ceragon Developers, Product managers and Engineering & Manufacturing teams
Provide support for Marketing collateral, advertising materials, marketing campaigns, trade shows, and other promotional activities
Travel abroad ( when required as per working schedule) to address field issues or for knowledge sharing purposes
Mentor local support engineers from technical perspective and handhold to ensure daily cutovers, tickets and issues are proactively resolved in timely manner as per SLA

Requirements

Mandatory:

At least 7 years of relevant work experience
Electronic/Communication/Computer engineer (BA/BSc)
Proven knowledge of Microwave radio systems
Ability to learn effectively, quickly and work in fast paced environment.
Excellent English knowledge - fluent in reading, writing, and speaking
Strong knowledge in telecommunication technologies with focus on Wireless Transmission and packet switching area and relevant ITU standards.
Proven theoretical and practical knowledge & skills of advance troubleshooting of Microwave radio systems
Experience in following technologies: Network resiliency protocols (xSTP, G8032), TDM-SDH/PDH, Network Synchronization, IP Routing, SNMP.
Thorough understanding of critical features and common application of ISO ETH Layer 2
Knowledge of major vendors’ networking products configurations, operations, and deployments.
Team player with strong negotiation skills and the ability to work independently.
Customer-oriented and focused
Solution-oriented
After Hours work when required

Advantages:

Cisco and/or Juniper or ALU/Nokia certifications or equivalent proven experience certification is preferred.
Experience in TCP/IP , Routing Protocols, Core IP/MPLS, Edge, Fixed and Mobile IP RAN
Ability to work independently and provide guidance to others on the team.
Experience in working across multiple teams globally.

","hiringOrganization":{"@type":"Organization","name":"Ceragon Networks","sameAs":"https://www.ceragon.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"North Sydney, NSW, AU","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Customer Support Engineer","datePosted":"2025-07-21","description":"

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer Support Engineer

Location(s)

Sanofi Vitry (France) - Customer Site

Profil requis:

Titulaire d'un BAC + 2 à 5 en chimie, biologie, physique ou électronique, ou de formation équivalente
Expériences et ou connaissances des techniques exigés par le site client, à titre d’exemple : HPLC, UPLC, GC, Masse & idéalement en multimarque en milieu du laboratoire
Une première expérience en maintenance
A l’aise en informatique (Word, Excel, PowerPoint, Internet …)
Autonome, bien organisé(e), rigoureux (euse) avec des qualités reconnues de communication et un bon esprit d’équipe
Très bon sens de relationnel et un niveau d’anglais professionnel
Multitâche avec le souhait de s’investir pour découvrir de nouvelles techniques et de nouveaux produits

A partir d’un ordre d’intervention, dans le respect du mode opératoire ainsi que des engagements contractuels, et dans le respect des règles QHSE :

• Planifier son activité en suivant les priorités et donner de la visibilité sur son planning à sa hiérarchie et aux Gestionnaires Clients

• Assurer la maintenance des instruments en application des recommandations constructeurs

• Réaliser la qualification des instruments à la suite de l’expertise des besoins clients

• Réaliser les mises à jour logicielles et matérielles

• Appliquer les protocoles de maintenance et de qualification

• Effectuer les diagnostics et dépanner les instruments multimarques

• Gérer le stock de pièces détachées de manière optimale

• Documenter systématiquement et assurer la traçabilité de chaque intervention dans le respect de la Qualité

• Rédiger et mettre à jour les protocoles de maintenance et de qualification

• Animer les formations techniques internes et/ou externes sur les instruments de sa(es) gamme(s) Responsabilités exercées et latitude d’action

• Respect des règles QHSE

• Respect des protocoles • Rédaction et mise à jour des protocoles

• Réalisation des interventions dans le respect des objectifs de qualité/coûts/délais

• Organisation de son emploi du temps et de ses déplacements pour réaliser ses activités

• Communication régulière avec le client pour le tenir informé de l’avancement de l’intervention

• Représentation de la Société sur site

• Formation technique sur les instruments de sa(es) gamme(s)

• Proposition d’amélioration des procédures

• Proposition au client de nouveaux équipements/consommables/services FR-11-05-35-01rev04 Page 2 sur 2 Connaissances professionnelles spécifiques

• Connaissances techniques approfondies sur les équipements couramment utilisés dans les laboratoires : HPLC/GC, Centrifugeuses, Dissolution, Mesures de température & hygrométrie, Hottes PSM (liste non exhaustive)

• Connaissances de l’environnement de laboratoire

• Animation de formation

• Anglais professionnel (lu, écrit et parlé)

• Niveau intermédiaire sur la Suite MS Office Profil

• Diplôme ou Niveau Bac+2 à bac +5 en Science : chimie/biologie, physique ou électronique / expérience équivalente

• Expérience sur les équipements couramment utilisés dans les laboratoires : HPLC/GC, Centrifugeuses, Dissolution, Mesures de température & hygrométrie, Hottes PSM (liste non exhaustive)

• Expérience en environnement de laboratoire

• Esprit d’équipe

• Pédagogie

• Excellent relationnel client

• Organisation

• Rigueur

• Minutie

Profil requis:

Titulaire d'un BAC + 2 à 5 en chimie, biologie, physique ou électronique, ou de formation équivalente
Expériences et ou connaissances des techniques exigés par le site client, à titre d’exemple : HPLC, UPLC, GC, Masse & idéalement en multimarque en milieu du laboratoire
Une première expérience en maintenance
A l’aise en informatique (Word, Excel, PowerPoint, Internet …)
Autonome, bien organisé(e), rigoureux (euse) avec des qualités reconnues de communication et un bon esprit d’équipe
Très bon sens de relationnel et un niveau d’anglais professionnel
Multitâche avec le souhait de s’investir pour découvrir de nouvelles techniques et de nouveaux produits

","hiringOrganization":{"@type":"Organization","name":"PerkinElmer","sameAs":"https://www.perkinelmer.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sanofi Vitry (France) - Customer Site","addressCountry":"France","addressRegion":"Europe"}}}},{"@type":"ListItem","position":3,"item":{"@type":"JobPosting","title":"Customer Support Engineer","datePosted":"2025-08-08","description":"

Description

Dot Compliance is a leading provider of cloud-based Quality and Compliance management solutions for the life sciences industry. Our SaaS solutions leverage the world’s most innovative cloud technology provider, Salesforce.com. As a young and innovative software company, we aim to dramatically transform how pharma, biotech, and medical device companies manage their quality and compliance processes.

We are seeking a Customer Support Engineer to join our North America Customer Support Team in a fully Remote environment. In this pivotal role, you will drive customer satisfaction and support our internal teams as they leverage Dot Compliance to transform their day-to-day quality and compliance operations. You will act as the primary point of contact for customers, guiding them through our solutions and ensuring efficient management of their quality and compliance processes.

To excel in this position, you must rapidly acquire a deep understanding of our products and our customers’ needs. You will apply this expertise to provide timely and high-quality support for our customers. Your primary responsibilities include addressing inbound product inquiries and resolving issues for our global customer base. You will empower customers by overseeing hundreds of interactions through portal, email, and phone channels. Collaborating with internal teams such as Professional Services, Customer Success, and DevOps will be essential as you champion and escalate customer issues.

If you are passionate about quality and compliance and ready to roll up your sleeves to solve customer problems, this is the role for you

Why Join Us?

We adhere to our values – Customer Success, Sense of Urgency, Employee Empowerment, Collaboration and Respect, and Doing the Right Thing
Competitive salary and benefits package
Generous vacation plan
Professional growth and development
Fully remote environment, covering any related expenses

Requirements

2-3 years of experience in a technical B2B support role in the software as a service (SaaS) industry.
Experience with Salesforce, quality management, or compliance is a plus.
Availability to support clients in the Eastern and Central time zone (NA).
Demonstrated strong technical aptitude and problem-solving skills, coupled with a commitment to mastering new technologies and systems and the capacity to think critically under pressure.
Exhibit excellent communication skills, both verbal and written. You can swiftly evaluate a customer’s question or concern and deliver impactful responses and solutions.
Deliver strong organizational and time management skills, with the capability to balance competing requests and prioritize effectively.
Exemplify empathy and diplomacy. You consistently prioritize customers and can navigate challenging requests, establish appropriate expectations, and implement effective corrective actions.
Function autonomously and proactively. You are a remarkable self-starter who thrives both independently and collaboratively in a rapidly changing environment.
Embrace curiosity, innovation, and tenacity. You champion customer needs, willing to roll up your sleeves to resolve their problems.

A+ if you meet these requirements

\nNone","hiringOrganization":{"@type":"Organization","name":"Dot Compliance","sameAs":"https://www.dotcompliance.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Philadelphia, PA, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Customer Support Engineer","datePosted":"2025-08-05","description":"

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About the Opportunity

About the Role

We're looking for a highly motivated and technically adept Customer Support Engineer to join our growing team. In this role, you'll be the primary point of contact for our most complex technical support issues, primarily focusing on L2 for our core product, SKUlibrary. You'll work closely with clients to resolve critical issues, enhance their experience, and contribute to the continuous improvement of our support processes.

Beyond core support, you'll play a crucial role in our internal technical initiatives, assisting your team with developing Python scripts, automating processes, and driving process improvements.

Key Responsibilities

Technical Support & Troubleshooting

Provide advanced L2 technical support for SKUlibrary, diagnosing and resolving complex issues related to:

SKUlibrary core functionalities.
PXM to SKUlibrary syndication issues.
SKUlibrary to SupplierXM syndication issues.
Advanced external syndication issues.

Conduct in-depth investigation and analysis of reported issues, utilizing logs, system diagnostics, and other available tools.
Effectively leverage tools such as our Back Office Management Tool and Hybris for troubleshooting and configuration.
Utilize advanced Excel functionalities for data manipulation, analysis, and reporting in support of troubleshooting and process improvement.
Collaborate with engineering and product teams to escalate and resolve bugs or underlying system issues.
Develop and maintain comprehensive documentation for common issues, troubleshooting steps, and resolution procedures.

Client Engagement & Leadership

Assist and lead technical discussions and meetings with clients to understand their needs, provide timely updates, and drive quick resolutions.
Act as a trusted technical advisor to clients, offering best practices and solutions to optimize their use of our platforms.
Maintain a strong customer-first approach, ensuring clear communication, empathy, and a commitment to client satisfaction.

Technical & Process Improvement

Collaborate with team on custom technical requirements, including the development and maintenance of Python scripts.
Identify opportunities for automation of processes within the support workflow to enhance efficiency and reduce manual effort.
Proactively suggest and implement process improvements to optimize our support operations and improve the overall customer experience.
Assist in the development of tools and utilities to aid in troubleshooting and support.

Required Skills & Experience

Minimum 2+yrs relevant industry experience or proven experience in a technical support role, ideally with a focus on L2+ support for SaaS products.
Strong technical background with a solid understanding of APIs, data feeds, and integration methodologies.
Some experience in Python (or equivalent) scripting for automation and data manipulation.
Experience with relational databases and ability to write basic SQL queries.
Demonstrable experience working with complex data in Excel.
Excellent problem-solving skills with a methodical and analytical approach.
Demonstrated ability to lead client meetings, communicate complex technical information clearly, and manage client expectations effectively.
Exceptional written and verbal communication skills.
Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Client-focused mindset with a passion for delivering exceptional customer service.

What we can offer you

An exciting and growing tech company with some of Australia’s and the globes largest retailers, distributors and brands as clients
An excellent culture where staff are valued and heard
A highly capable, skilled and motivated team that has a focus on driving great outcomes for our customers, supporting each other and working together
Celebration of achievements, support for personal development and encouragement of idea sharing
In office role on the Northern Beaches (Manly Vale) with Tuesdays and Fridays WFH
Close to public transport and shops, with plenty of available parking

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

As part of the hiring process, we may be conducting reference checks with your provided contacts.

Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.

An Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.

We take your security seriously. When applying for a position with us, please be aware of the following:

Official Communication Channels

All legitimate communications from our team, including interview requests and job offers, will only come from an email address ending in @salsify.com. We will never use generic email addresses (like Gmail or Yahoo) or ask you to communicate through unofficial channels.

Verify Job Postings

Always verify the legitimacy of any Salsify job posting by checking our official website's careers page. If a position is not listed there, it is not a genuine Salsify opening.

Secure Application Process

We use secure applicant tracking systems and encrypted communication channels to protect your sensitive information and documents throughout the application process.

No Payments Ever Required

Legitimate employers, including Salsify, will never ask for upfront payments for applications, training, or equipment. Any request for payment is a clear sign of a scam.

Personal Information Requests

Sensitive personal information, such as bank details or social security numbers, will only be requested after a formal job offer has been made and exclusively through secure, verified channels.By being aware of these protocols, you can help us ensure a safe and secure application experience.

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\n\n

Customer Support Engineer (Remote)

Salary: $33,000 – $40,000/year (based on experience)
Contract Type: Service agreement
Location: Fully remote
Benefits: Medical insurance allowance, home office setup allowance, remote-first culture

\n\n

About Prodly

Prodly is a global innovator in Applications Operations (AppOps) software. Our tools simplify deployment, version control, and governance for enterprise applications — helping companies go live faster with fewer headaches.

We're a VC-backed Salesforce ISV partner, and our rapidly expanding product suite supports Salesforce solutions like CPQ, Field Service Lightning (FSL), Advanced Approvals (AA), and Billing — along with reference data management for Sandboxes.

At Prodly, we're not just building software. We're building a team of curious, driven people who love solving real problems.

\n\n

About the Role

As a Customer Support Engineer, you’ll be the friendly, knowledgeable face of Prodly for our users. You’ll help troubleshoot technical issues, create resources to make our products easier to use, and work closely with our Customer Success, Product, and Engineering teams.

This is a great entry point into the SaaS and Salesforce ecosystem — and a role with lots of growth potential for the right person.

\n\n

What You’ll Do

\n
Become a product expert in AppOps and the Prodly suite
\n
\n
Help customers resolve technical issues via support tickets, email, or chat
\n
\n
Collaborate with Engineering and Product teams to investigate bugs and improve the user experience
\n
\n
Contribute to self-service resources like knowledge base articles, how-to videos, and webinars
\n
\n
Curate customer feedback and help relay it to Product Management
\n
\n
Assist in building and optimizing internal processes for customer success and support
\n

\n\n

What We’re Looking For

\n
Familiarity with Salesforce is a must (certifications like Admin, App Builder, CPQ are a big plus)
\n
\n
Strong communication skills in English is a must — both written and verbal — especially in remote settings
\n
\n
Ability to explain technical concepts in a clear, user-friendly way
\n
\n
Curiosity, proactiveness, and a passion for learning
\n
\n
Strong troubleshooting and problem-solving abilities
\n
\n
Comfortable working independently in a fast-paced, startup-like environment
\n
\n
Bonus: Trailhead Superbadges or previous support experience in SaaS
\n

\n\n

What You’ll Get

\n
Competitive compensation based on your skills and experience
\n
\n
Medical insurance allowance
\n
\n
Home office setup support
\n
\n
Fully remote team culture — we value flexibility and trust
\n
\n
A collaborative, supportive team that shares knowledge and wants to see you grow
\n

\n\n

Remote-First Culture

Prodly is a digital-first company — our team works remotely from across the globe using cutting-edge tools and a strong culture of collaboration. You’ll have the freedom to work from anywhere, as long as your working hours allow for some morning overlap with EU-based colleagues.

","hiringOrganization":{"@type":"Organization","name":"Prodly","sameAs":"https://www.prodly.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mexico","addressCountry":"Mexico","addressRegion":"North America"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"Customer Support Engineer","datePosted":"2025-08-06","description":"

\n\n

Customer Support Engineer (Remote)

\n\n

About Prodly

At Prodly, we're not just building software. We're building a team of curious, driven people who love solving real problems.

\n\n

About the Role

This is a great entry point into the SaaS and Salesforce ecosystem — and a role with lots of growth potential for the right person.

\n\n

What You’ll Do

\n
Become a product expert in AppOps and the Prodly suite
\n
\n
Help customers resolve technical issues via support tickets, email, or chat
\n
\n
Collaborate with Engineering and Product teams to investigate bugs and improve the user experience
\n
\n
Contribute to self-service resources like knowledge base articles, how-to videos, and webinars
\n
\n
Curate customer feedback and help relay it to Product Management
\n
\n
Assist in building and optimizing internal processes for customer success and support
\n

\n\n

What We’re Looking For

\n
Familiarity with Salesforce is a must (certifications like Admin, App Builder, CPQ are a big plus)
\n
\n
Strong communication skills in English is a must — both written and verbal — especially in remote settings
\n
\n
Ability to explain technical concepts in a clear, user-friendly way
\n
\n
Curiosity, proactiveness, and a passion for learning
\n
\n
Strong troubleshooting and problem-solving abilities
\n
\n
Comfortable working independently in a fast-paced, startup-like environment
\n
\n
Bonus: Trailhead Superbadges or previous support experience in SaaS
\n

\n\n

What You’ll Get

\n
Competitive compensation based on your skills and experience
\n
\n
Medical insurance allowance
\n
\n
Home office setup support
\n
\n
Fully remote team culture — we value flexibility and trust
\n
\n
A collaborative, supportive team that shares knowledge and wants to see you grow
\n

\n\n

Remote-First Culture

","hiringOrganization":{"@type":"Organization","name":"Prodly","sameAs":"https://www.prodly.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Uruguay","addressCountry":"Uruguay","addressRegion":"South America"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Customer Support Engineer","datePosted":"2025-08-06","description":"

\n\n

Customer Support Engineer (Remote)

\n\n

About Prodly

At Prodly, we're not just building software. We're building a team of curious, driven people who love solving real problems.

\n\n

About the Role

This is a great entry point into the SaaS and Salesforce ecosystem — and a role with lots of growth potential for the right person.

\n\n

What You’ll Do

\n
Become a product expert in AppOps and the Prodly suite
\n
\n
Help customers resolve technical issues via support tickets, email, or chat
\n
\n
Collaborate with Engineering and Product teams to investigate bugs and improve the user experience
\n
\n
Contribute to self-service resources like knowledge base articles, how-to videos, and webinars
\n
\n
Curate customer feedback and help relay it to Product Management
\n
\n
Assist in building and optimizing internal processes for customer success and support
\n

\n\n

What We’re Looking For

\n
Familiarity with Salesforce is a must (certifications like Admin, App Builder, CPQ are a big plus)
\n
\n
Strong communication skills in English is a must — both written and verbal — especially in remote settings
\n
\n
Ability to explain technical concepts in a clear, user-friendly way
\n
\n
Curiosity, proactiveness, and a passion for learning
\n
\n
Strong troubleshooting and problem-solving abilities
\n
\n
Comfortable working independently in a fast-paced, startup-like environment
\n
\n
Bonus: Trailhead Superbadges or previous support experience in SaaS
\n

\n\n

What You’ll Get

\n
Competitive compensation based on your skills and experience
\n
\n
Medical insurance allowance
\n
\n
Home office setup support
\n
\n
Fully remote team culture — we value flexibility and trust
\n
\n
A collaborative, supportive team that shares knowledge and wants to see you grow
\n

\n\n

Remote-First Culture

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Job Description:

Responsibilities

Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products.
Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.
Verify, reproduce, and isolate application defects or faults reported by Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.
Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.
Address customer \"question\" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Navis resources.
Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Navis product integrations with third-party systems.
Participate in software implementations and upgrades at customer facilities as necessary.
Be part of a global 24x7 on-call duty roster to manage and address critical issues.
Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.

Requirements

A degree in computer science or a related field.
3+ years of technical support or product support experience, preferably in container terminal, shipping, or logistics industries. Experience with automation terminals is a plus.
Proficiency in various system platform technologies such as networking, MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate, Xenos Transform Designer, and J2EE is recommended.
Hands-on experience with JAVA, XML, and client-server applications.
Knowledge and experience in coding with Core Java/Groovy is advantageous.
Familiarity with diagnostic tools like Hyperic or similar is a bonus.
Understanding of relational database structures and web-based enterprise solutions.
Strong technical troubleshooting skills across various applications and technologies.
Detail-oriented, self-motivated, and assertive communicator.
Excellent written and verbal communication skills in English.
Inherent customer service and technical support orientation.
Willingness to travel as needed and the ability to work extended hours under tight deadlines.
Teamwork skills, especially in multi-disciplinary virtual teams across different locations.
Flexibility to work in shifts based on business requirements.
Strong leadership, time management, and organizational abilities.

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

","hiringOrganization":{"@type":"Organization","name":"Kaleris","sameAs":"https://kaleris.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Alpharetta - HQ, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"Customer Support Engineer","datePosted":"2025-08-05","description":"

Job Description:

Requirements

A degree in Computer Science or similar or Marine Architecture, and knowledge in the maritime environment OR a strong maritime background, paired with good IT skills and a sound knowledge of Microsoft Windows operating systems
A strong customer orientation; good communication skills; natural patience in stressful situations
Strong English language skills, both written and spoken
Teamwork and team orientation is mandatory
Willingness to continuously learn through in-house trainings or self-studies

Benefits & Compensation

Competitive compensation package
Medical Insurance
Life/AD&D (paid for by Kaleris)
Paid Time Off (FlexPTO, parental leave, volunteering time off)
Broadband Allowance, IT gadgets Allowance
Tuition Reimbursement
Employee Assistance Program
Career growth and mentorship

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

","hiringOrganization":{"@type":"Organization","name":"Kaleris","sameAs":"https://kaleris.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Veracruz, Mexico","addressCountry":"Mexico","addressRegion":"North America"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Customer Support Engineer","datePosted":"2025-08-04","description":"

At 1upHealth, your work will directly improve how health data is shared, understood, and acted on. Join us and be part of a team that is reshaping healthcare interoperability.

The Customer Care Engineer plays a critical role in ensuring the stability and success of 1upHealth customers in production. This customer-facing role is responsible for triaging and resolving complex technical issues, monitoring data workflows, and collaborating with internal Product Development and Engineering teams to drive timely resolutions. The ideal candidate is resourceful, technically adept, and customer-obsessed—always looking for ways to improve support processes and increase automation and efficiency.

This role includes participation in an on-call callback rotation, where you’ll respond to urgent issues that require direct, real-time engagement beyond standard business hours.

You will:

Serve as a trusted technical point of contact for production support across 1upHealth customers and partners, delivering high-quality service through virtual meetings, email, and our support portal.
Lead the investigation and resolution of Tier 2 and Tier 3 issues, including hands-on troubleshooting of data, APIs, and configuration settings.
Collaborate cross-functionally with Engineering and Product teams to resolve bugs and implement interim workarounds.
Proactively monitor key data pipelines and workflows to prevent issues before they escalate.
Support the triage process for inbound support cases, ensuring prioritization, proper routing, and timely follow-up.
Identify opportunities to improve our tooling and ticketing systems (Salesforce, JIRA), and champion scalable solutions that improve the support experience.
Contribute to internal knowledge bases and process development to improve Customer Care operations
Foster a strong culture of empathy, responsiveness, and technical excellence in every customer interaction

We are looking for people who have:

5+ years of experience in a technical support or customer success engineering role within a healthcare technology or health IT environment.
Hands-on experience with healthcare interoperability standards such as FHIR, HL7 v2, CCDA, and X12 (EDI).
Deep understanding of RESTful APIs and experience using tools like Postman to validate and troubleshoot.
Strong SQL skills and ability to interrogate relational databases.
Familiarity with production monitoring tools and workflows; comfort with supporting cloud-based systems.
Excellent problem-solving and communication skills, with the ability to navigate ambiguity and manage competing priorities.
Bachelor's degree in Computer Science, Software Engineering, Health Informatics, and/or equivalent work experience.

You may also have:

Experience with AWS services, Apache NiFi, Kubernetes, or RDS.
Exposure to payer data systems (e.g., claims, provider, eligibility).
Salesforce Service Cloud and JIRA configuration knowledge.
Prior experience in supporting mission-critical, customer-facing systems in a 24/7 production environment.

Additional Information:

This is a fully remote position aligned to U.S. Eastern Time business hours.
Participation in an on-call callback rotation is required.
Occasional travel (2-3 times per year) for internal team summits may be expected.

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At 1upHealth we are dedicated to building a diverse, inclusive and authentic workplace. We encourage folks to apply if they meet at least 50% of the qualifications above.\n \nAbout 1upHealth\nAt 1upHealth, our mission is to unlock health data and improve industry outcomes. As leaders in FHIR® interoperability, our platform makes it easier for partners to access, integrate, aggregate, and share data across a variety of systems. 1upHealth is building a data ecosystem to promote the digital transformation of the industry and encourage insight-driven healthcare.\n \nBenefits\n100% Paid BCBS Medical and Dental Insurance for Employees\nVision Insurance\nUnlimited PTO\nEquity\n401(k)\nHome Office Stipend\nLifestyle Savings Account\nParental Leave (16 weeks for birthing parents, 6 weeks for non-birthing parents)\n \n\n

Security Alert: 1upHealth only uses email domains of First Name. Last Name@1up.health or no-reply@1up.health to communicate with prospects. You will never receive an email from a third-party email service such as gmail. In addition, we will never ask a candidate for employment to share personal information (such as banking information, social security numbers, passport, etc), purchase their own equipment, or pay to apply to an open position.

","hiringOrganization":{"@type":"Organization","name":"1upHealth","sameAs":"https://1up.health/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote - US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Customer Support Engineer","datePosted":"2025-08-08","description":"

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Responsibilities:

Installation of new tools and machine upgrades Support the customer with the set-up of inspection recipes Follow-up daily technical issues encountered by customers Discuss new requests from the customers with the ICOS division. Introduction of new ICOS applications and products. Pre-sales support via customer demonstrations and evaluations. Follow-up logistical issues for which technical expertise is required.

Position Qualifications:

A university degree of E.E or mechanical engineering, or equivalent level through working experience. Good oral and written communication skills. Willingness to travel up to 50% of the time Good problem solving capabilities and self-learning skills. Able to cope with heavy pressure, and not afraid of difficult challenges. Working experience in semiconductor is an advantage.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Company Overview

Group/Division

Job Description/Preferred Qualifications

Responsibilities

Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via remote or onsite support. Ensures equipment enhances customer production. Repairs and modifies equipment at customer facility. Evaluates equipment to determine type and extend of problem. Repairs involve board problems which can be performed using standard procedures as well as system level problems which have multiple causes and no standard procedures exist. Repair of system level problems are based on CSE's technical knowledge, education and training.

Provides guidance and technical assistance to Installation Engineer on installations at customer sites, also responsible for equipment relocation tasks.

Travels by car/train/airplane to customer facility.

Conducts customer orientation and explain basic technical introduction to customer on all aspects of equipment maintenance support for user applications.

Cross trains and assists other field service engineers as appropriate.

Prepares reports on customer support activity, file daily FSR (Field Service Report) after onsite activity, and provides documentation to engineering, marketing and sales on a re-occurring problems. Makes recommendations for improvements.

Qualifications

KNOWLEDGE AND SKILL:
Certification Level 3 - Proficiency in systems level repair of 1 or more products within a family is required. Advanced electronics skills. Ability to troubleshoot problems in software and electronic systems. Knowledge of optics and lasers, computer theory and applicable operating system knowledge. Good mechanical and analytical skills. Strong interpersonal/communication skills in understanding customer needs. Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area. Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.

EDUCATION AND EXPERIENCE:
Bachelor degree with 2 years equivalent work experience or Master degree in engineering is required. Must obtain KLA certification level 3 as well as ongoing certification. Requires re-certification every 18 months.

SUPERVISION REQUIRED:
The nature of work requires that Customer Support Engineers work highly independently, only occasionally (approximately 20% of time) requiring guidance from management. Customer Service Engineers are required to contact management on a daily basis (twice each day) to report activities. Customer Support Engineers spend approximately 50% of time in office resolving equipment problems via remote and 50% of time at customer site.

Minimum Qualifications

Master's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 1 years

KLA is proud to be an equal opportunity employer

What You'll Be Doing:

Engage with customers through chats, emails, and calls, offering stellar support and solutions.
Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
Provide alternative solutions, aiming to retain and delight our customers and clients.
Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.

What You'll Need to Succeed:

Exceptional communication skills, adept in various interactions.
A keen desire to create outstanding customer experiences.
Analytical prowess and logical problem-solving skills.
A sense of ownership, treating each situation with responsibility and dedication.
Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
Fluency in Portuguese.
Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
Basic knowledge of SQL.

Nice To Have:

Familiarity with programming languages, particularly Ruby || Python
Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.

What We Offer:

A chance to grow and learn in a supportive, dynamic environment.
A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.
By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English.","hiringOrganization":{"@type":"Organization","name":"CloudWalk","sameAs":"https://www.cloudwalk.io/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"São Paulo","addressCountry":"Brazil","addressRegion":"South America"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"CUSTOMER SUPPORT ENGINEER","datePosted":"2025-08-11","description":"

Ingeteam, empresa líder especializada en ingeniería eléctrica y en el desarrollo de equipos eléctricos, motores, generadores y convertidores de frecuencia, busca incorporar un/a Customer Support Engineer para incorporarse al equipo del Dpto. After Sales de la Unidad de Negocio de Traction, en Zamudio.

Misión: Satisfacer las necesidades de los clientes en los proyectos en garantía y fuera de garantía de forma global, liderando la resolución de sus reclamaciones, consultas o peticiones, en coordinación con el resto de áreas y cumpliendo con los SLAs en vigor.

Entre sus principales retos cabe destacar el trabajo vinculado a:

•\tGarantizar que en su puesto de trabajo y en el resto de puestos de su ámbito se cumpla con las políticas, normativas y procedimientos en materia de Prevención de Riesgos Laborales, Calidad, Medioambiente y Seguridad de la Información.
•\tLiderar la implantación, dentro del área SAT TR, del módulo de Customer Service de Microsoft Dynamics 365.
•\tRegistrar las solicitudes de los clientes (reclamaciones, consultas y peticiones) en Dynamics 365 y realizar un seguimiento de estas hasta su cierre.
•\tMantener y evolucionar un cuadro de mando con indicadores del área relacionados con la resolución de casos de cliente.
•\tResolver directamente casos de cliente de complejidad baja.
•\tLiderar y coordinar la resolución de casos de cliente de complejidad media y alta, apoyándose en otras áreas cuando sea necesario.
•\tReportar a la dirección de SAT la evolución de los casos en curso.
•\tEstablecer y mantener canales de comunicación permanentes con cliente en los diferentes proyectos y sites.
•\tLiderar y coordinar reuniones internas con los departamentos Técnico, Proyectos y Calidad para seguimiento de casos.
•\tIdentificar oportunidades de negocio.
•\tProponer acciones de mejora continua.
•\tPotenciar la comunicación transversal y vertical dentro de la compañía.

Requisitos

•\tGrado en Ingeniería Eléctrica / Electrónica o similar.
•\tConocimiento de inglés: Alto, C1.
•\tExperiencia mínima de 4 años en posiciones similares.
•\tElectrónica de potencia.
•\tGestión de proyectos.
•\tEl perfil del puesto demanda una persona proactiva, con capacidad de trabajar en equipo, con flexibilidad, con habilidades de comunicación, con alta capacidad de aprendizaje y resolución de problemas.

Se ofrece

•\tIncorporación en organización innovadora líder en Automatización de Sistemas Eléctricos de Potencia, siendo parte de la contribución a la transición del modelo energético, impactando en la triple sostenibilidad (social, medioambiental y económica).
•\tEquipo de trabajo de alto rendimiento.
•\tEntorno de trabajo de carácter internacional.
•\tObtener experiencia realizando tareas de carácter dinámico.
•\tHorario flexible y otras facilidades de conciliación laboral – personal.
•\tRetribución coherente con la experiencia del/la candidato/a.

En Ingeteam valoramos la diversidad y facilitamos la inserción de personas con discapacidad. Por ello, si reúnes los requisitos generales de la vacante y dispones de certificado con grado de discapacidad igual o superior al 33%, Ingeteam valorará positivamente tu candidatura.

#LI-TP1

\n","hiringOrganization":{"@type":"Organization","name":"Ingeteam","sameAs":"https://www.ingeteam.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Zamudio, Spain","addressCountry":"Spain","addressRegion":"Europe"}}}},{"@type":"ListItem","position":15,"item":{"@type":"JobPosting","title":"Customer Support Engineer","datePosted":"2025-08-12","description":"

Job Title

Customer Support Engineer

Location(s)

Sanofi Vitry (France) - Customer Site

Profil requis:

Titulaire d'un BAC + 2 à 5 en chimie, biologie, physique ou électronique, ou de formation équivalente
Expériences et ou connaissances des techniques exigés par le site client, à titre d’exemple : HPLC, UPLC, GC, Masse & idéalement en multimarque en milieu du laboratoire
Une première expérience en maintenance
A l’aise en informatique (Word, Excel, PowerPoint, Internet …)
Autonome, bien organisé(e), rigoureux (euse) avec des qualités reconnues de communication et un bon esprit d’équipe
Très bon sens de relationnel et un niveau d’anglais professionnel
Multitâche avec le souhait de s’investir pour découvrir de nouvelles techniques et de nouveaux produits

A partir d’un ordre d’intervention, dans le respect du mode opératoire ainsi que des engagements contractuels, et dans le respect des règles QHSE :

• Planifier son activité en suivant les priorités et donner de la visibilité sur son planning à sa hiérarchie et aux Gestionnaires Clients

• Assurer la maintenance des instruments en application des recommandations constructeurs

• Réaliser la qualification des instruments à la suite de l’expertise des besoins clients

• Réaliser les mises à jour logicielles et matérielles

• Appliquer les protocoles de maintenance et de qualification

• Effectuer les diagnostics et dépanner les instruments multimarques

• Gérer le stock de pièces détachées de manière optimale

• Documenter systématiquement et assurer la traçabilité de chaque intervention dans le respect de la Qualité

• Rédiger et mettre à jour les protocoles de maintenance et de qualification

• Animer les formations techniques internes et/ou externes sur les instruments de sa(es) gamme(s) Responsabilités exercées et latitude d’action

• Respect des règles QHSE

• Respect des protocoles • Rédaction et mise à jour des protocoles

• Réalisation des interventions dans le respect des objectifs de qualité/coûts/délais

• Organisation de son emploi du temps et de ses déplacements pour réaliser ses activités

• Communication régulière avec le client pour le tenir informé de l’avancement de l’intervention

• Représentation de la Société sur site

• Formation technique sur les instruments de sa(es) gamme(s)

• Proposition d’amélioration des procédures

• Proposition au client de nouveaux équipements/consommables/services FR-11-05-35-01rev04 Page 2 sur 2 Connaissances professionnelles spécifiques

• Connaissances de l’environnement de laboratoire

• Animation de formation

• Anglais professionnel (lu, écrit et parlé)

• Niveau intermédiaire sur la Suite MS Office Profil

• Diplôme ou Niveau Bac+2 à bac +5 en Science : chimie/biologie, physique ou électronique / expérience équivalente

• Expérience sur les équipements couramment utilisés dans les laboratoires : HPLC/GC, Centrifugeuses, Dissolution, Mesures de température & hygrométrie, Hottes PSM (liste non exhaustive)

• Expérience en environnement de laboratoire

• Esprit d’équipe

• Pédagogie

• Excellent relationnel client

• Organisation

• Rigueur

• Minutie

Profil requis:

Titulaire d'un BAC + 2 à 5 en chimie, biologie, physique ou électronique, ou de formation équivalente
Expériences et ou connaissances des techniques exigés par le site client, à titre d’exemple : HPLC, UPLC, GC, Masse & idéalement en multimarque en milieu du laboratoire
Une première expérience en maintenance
A l’aise en informatique (Word, Excel, PowerPoint, Internet …)
Autonome, bien organisé(e), rigoureux (euse) avec des qualités reconnues de communication et un bon esprit d’équipe
Très bon sens de relationnel et un niveau d’anglais professionnel
Multitâche avec le souhait de s’investir pour découvrir de nouvelles techniques et de nouveaux produits

","hiringOrganization":{"@type":"Organization","name":"PerkinElmer","sameAs":"https://www.perkinelmer.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sanofi Vitry (France) - Customer Site","addressCountry":"France","addressRegion":"Europe"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"Customer Support Engineer","datePosted":"2025-08-12","description":"

Job Title

Customer Support Engineer

Location(s)

Marcy Sanofi (France) - Customer Site

Profil requis:

• Diplôme ou Niveau Bac+2 à bac +5 en Science : chimie/biologie, physique ou électronique / expérience équivalente

• Expérience et connaissances sur les équipements couramment utilisés dans les laboratoires : HPLC/GC, Centrifugeuses, Mesures de température, Hottes PSM (liste non exhaustive)

• Connaissances de l’environnement de laboratoire

• Anglais professionnel (lu, écrit et parlé)

• Niveau intermédiaire sur la Suite MS Office

• Expérience en environnement de laboratoire

• Pédagogie / Animation de formation

• Esprit d’équipe

• Excellent relationnel client

• Organisation

• Rigueur / Minutie

L’Ingénieur(e) de Service OS intervient sur les instruments de(s) site(s) client(s) affecté(s). Il/Elle réalise notamment leur maintenance préventive, leur dépannage, leur qualification. Par son expertise technique et son évaluation des besoins clients, il/elle garantit un niveau optimal de fonctionnement des équipements multimarques. L’Ingénieur(e) de Service OS par sa maîtrise technologique prodigue les conseils d’utilisations optimaux, effectue une veille technologique et pourra ainsi dispenser des formations adaptées dans l’objectif du maintien et du développement de la satisfaction client.

Missions principales :
A partir d’un ordre d’intervention, dans le respect du mode opératoire ainsi que des engagements contractuels, et dans le respect des règles QHSE :

• Planifier son activité en suivant les priorités et donner de la visibilité sur son planning à sa hiérarchie et aux Gestionnaires Clients

• Assurer la maintenance des instruments en application des recommandations constructeurs

• Réaliser la qualification des instruments à la suite de l’expertise des besoins clients

• Réaliser les mises à jour logicielles et matérielles

• Appliquer les protocoles de maintenance et de qualification

• Effectuer les diagnostics et dépanner les instruments multimarques

• Gérer le stock de pièces détachées de manière optimale

• Documenter systématiquement et assurer la traçabilité de chaque intervention dans le respect de la Qualité

• Rédiger et mettre à jour les protocoles de maintenance et de qualification

• Animer les formations techniques internes et/ou externes sur les instruments de sa(es) gamme(s)

Accueillir les prestataires externes sur le site du client dans le respect des règles QHSE, coordonner la venue du prestataire sur site

Gérer la réception/l’expédition des pièces et équipements

Responsabilités exercées et latitude d’action :

• Respect des règles QHSE

• Respect des protocoles

• Rédaction et mise à jour des protocoles

• Réalisation des interventions dans le respect des objectifs de qualité/coûts/délais

• Organisation de son emploi du temps pour réaliser ses activités

• Communication régulière avec le client pour le tenir informé de l’avancement de l’intervention

• Représentation de la Société sur site

• Formation technique sur les instruments de sa(es) gamme(s)

• Proposition d’amélioration des procédures

• Proposition au client de nouveaux équipements/consommables/services

• Être le référent du prestataire lors de l’intervention

","hiringOrganization":{"@type":"Organization","name":"PerkinElmer","sameAs":"https://www.perkinelmer.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Marcy Sanofi (France) - Customer Site","addressCountry":"France","addressRegion":"Europe"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"Customer Support Engineer","datePosted":"2025-08-12","description":"

Company Description

About CyberArk:
\nCyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Job Description

We are looking to hire a Customer Support Engineer, who will provide front-line technical support for CyberArk’s worldwide enterprise customers and partners. You will support CyberArk’s product line of IT Security and Privileged Identity Management solutions and resolve customers’ technical problems by interacting with them via web, phone, and email.

The ideal candidate will be able to resolve technical issues through diligent research, reproduction and troubleshooting, utilizing all the knowledge they have acquired. You will have an eagerness to learn new technologies, take on new challenges, and drive key initiatives with the view to ensuring the long-term success of CyberArk’s customers and the company.

Responsibilities:

Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.
Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
Participate in on-call rotation to provide 24/7 support for CyberArk's customers
Work directly with R&D teams

#LI-Hybrid

#LI-OC1

Qualifications

A minimum 3 years experience in Technical Support or a position of a similar nature in a software company.

Capable of understanding the technical aspects of a complex system.
Strong technical troubleshooting skills and problem-solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
Must have excellent communication skills and a passion for providing world-class service.
Experience in directly supporting enterprise-level customers.
Ability and desire to learn products and technologies.
Must be able to work independently as well as with others, as part of a domestic and international team.
Proven experience with Microsoft operating systems.
Excellent time management, decision-making, prioritization, and organization skills.
All communication, internal and external, requires a high level of English.

Advantages:

Familiarity with CyberArk products
Familiarity with DevOps/SRE tools or methodologies.
Experience working with Linux or Unix Operating Systems.
Experience working with Cloud platforms (AWS/Azure/GCP).
Programming\\Scripting languages.
Networks, Firewalls, Proxy servers, Sniffers, Web servers and Web applications.
Authentication methods (RSA SecurID, Smart cards, Tokens, Radius, LDAP).
Experience with single sign-on solutions (e.g. Shibboleth, ADFS).
Experience in Windows Clustering, Network Load Balancing, SAN technologies and disaster recovery.
Experience working directly with development

","hiringOrganization":{"@type":"Organization","name":"Cyberark","sameAs":"https://www.cyberark.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Petah Tikva, IL-M, Israel","addressCountry":"Israel","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":18,"item":{"@type":"JobPosting","title":"Customer Support Engineer","datePosted":"2025-08-12","description":"

Company Overview

Group/Division

Job Description/Preferred Qualifications

The Customer Support Engineer hired to this position will support the CIRCL/OMD/SFS tool. Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.

Responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.
Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
Coordinates actions with customers to minimize down time.
Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
Contributes to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
Provides assistance to other Field Service and Installation Engineers in resolving problems.
Engages, communicates and works with the Product Support Organization on escalated technical matters.

Minimum Qualifications

• Master's Level Degree or work experience of 3 years , Bachelor's Level Degree or work experience of 5 years
• Independent. Able to work with minimal supervision
• Analytical. Able to assess problems and derive solutions
• Team Player. Able to work with other team members and take direction from team supervisor/ manager
• Proactive. Able to learn and find out information independently
• Fast Learner. Able to observe and pick up skills on the job.
• Curious. Able to ask and clarify when in doubt
• Pleasant and calm personality. Able to manage customers with professionalism

KLA is proud to be an equal opportunity employer

Company Overview

Group/Division

Job Description/Preferred Qualifications

1. Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and updates equipment at customer facility.
2. Repairs of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification.
3. CSE's may access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
4. Prepares fields service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems.
5. Prepares quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
6. Assists other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.
7. Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.
8. Travels by car or commercial transportation to customer facility.
9. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

KLA is proud to be an equal opportunity employer

","hiringOrganization":{"@type":"Organization","name":"KLA","sameAs":"https://www.kla.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"CHN-Beijing-Beijing-KLA, China","addressCountry":"China","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"Customer Support Engineer","datePosted":"2025-08-13","description":"| Global Market for QA
市場の変化が激しい昨今、ソフトウェアを素早くリリースすることが求められており、アジャイル開発が主流となってきました。実際にグローバルでは92%がアジャイル開発を採用しており、そのうち71%が週一回以上のリリースを希望しています。そのようなサイクルでは、人手の検証作業は時間がかかりすぎるため、自動化への移行が急務となっています。私たちのサービスは、そのような重大課題を解決し、顧客のソフトウェア開発における競争力を高めることができます。QAのグローバル予算は130兆円にも登ると言われており、私たちはこの巨大なグローバルマーケットを勝ち取るため、日本のみならず海外への早急な展開をしていきます。
| About Us
Autify, Inc. は米国サンフランシスコ発のスタートアップで、日本人チームとして初めて Alchemist Acceleratorを卒業し、世界市場に挑戦してきました。「技術の力で世界中の人々の創造性を高める」をミッションに、AI × ノーコードによるQuality Engineeringプラットフォームを提供しています。2019年にノーコードのテスト自動化ツール Autify NoCode をリリースし、その後AIを活用したテスト設計・ケース生成ツール Autify Genesis、品質保証のプロによる伴走支援サービス Autify Pro Service へと事業を拡大。2025年には、チャットで指示できるテストAIエージェントを搭載した次世代ブランド Autify Nexus を発表しました。Autify Nexusは、開発プロセスのあらゆる場面でAIを活用し、属人性を排した高速かつ柔軟なテスト自動化を実現します。私たちは、AI Native企業として、ソフトウェア開発から「テストフェーズ」をなくし、誰もが安心してイノベーションに集中できる世界を目指しています。
| About This Role
■『カスタマーサポートエンジニア』の重要性まず当社のプロダクトの特性上、お客様の困っていることを問い合わせ内容や作成されているシナリオに加え、実際のWebアプリケーションの作りからお客様が困っていることを特定する必要があります。また技術環境がどんどん変化していく中、各種機能や調査結果について、ユーザー向けにわかりやすく説明を実施する必要もあります。そういった背景から、技術的な知見と顧客対応力の両面を兼ね備えているカスタマーサポートエンジニアの存在は非常に重要です。
- チャット（Intercom）を通じて受ける顧客からのテスト自動化に関する問い合わせ対応- テストの失敗原因を切り分け、優先度付けを行い開発チームに連携- 顧客からの要望のヒアリングとプロダクトチームへの展開- Javascriptを用いて活用支援- FAQ等のユーザー向けのドキュメント作成- サポート状況の分析
■最前線で顧客の声をプロダクトに反映していく顧客のニーズ（Burning Needs）をどれだけ汲み取れるかが生命線で、最新技術をキャッチアップしながら最前線で顧客の課題解決にあたり、それをプロダクトに素早くフィードバックしていくことを大切にしています。それが会社の共通認識であり、それを期待されるポジションです。2025年、私たちはチャットで指示できるテストAIエージェントを搭載した次世代ブランド Autify Nexus を発表しました。サポートエンジニアは、最新技術を駆使してプロダクトを支え、顧客に最高の体験を提供します。エンジニア向けSaaSだからこそ、常に最先端の技術に触れられる環境があります。
■自分たちの業務も積極的に自動化していく文化お問い合わせ以外の部分だと、テスト自動化プロダクトのサポートをしているということもあり、自分たちの業務効率のための自動化も積極的に行っています。他チームへ調査チケットをエスカレーションする際のチケット共有やステータスの更新などを自動でできる仕組みにするなど、チームメンバーが効率よく働けるような試作もしています。\n

Required Qualifications

\"カスタマーファースト\"の視点で、顧客の成功を第一に考えられること
他部署や顧客との連携や調整するために必要なコミュニケーション能力
カスタマーサポートまたはテクニカルサポート経験
HTML, CSS, JavaScriptの基礎知識
ソフトウェアテストの基礎知識
基礎的な英会話力または積極的に英語を習得する意欲

Preferred Qualifications

ウェブサイトまたはスマートフォンアプリの開発経験
ウェブサイトまたはスマートフォンアプリのテスト経験
エンジニア向けSaaS製品のサポート経験
データ分析・オペレーション業務自動化の経験
JSTQB保持
ビジネスレベルの英語力

Language Requirements

日本語：ネイティブレベル (CEFR - C1以上)
英語：基礎レベル (CEFR - A2以上) もしくは積極的に英語を習得する意欲

https://blog.autify.com/ja/english-official-language

| Selection Process
カジュアル面談1. 事前課題2. 技術課題＋技術面接3. ディレクター面接
※原則、オンラインでの実施となります※状況によって変更または追加となる場合があります※最終面接後にリファレンスのご提供をお願いしています
| Employment Conditions
雇用形態- 正社員- 試用期間：入社後6ヶ月（本採用と同条件）
勤務地- リモートワークまたは東京オフィス（東京都中央区東日本橋2丁目22-1 クロスシー東日本橋ビル6階）※ただし特定の職種以外は、週1〜3日程度のオフィス出社を取り入れたハイブリッド勤務になります（出社頻度はチームによって異なり、事情によってフルリモートワークを認めている場合があります）。詳しくは選考においてHRに確認・ご相談ください。
勤務時間- フルフレックスタイム制度（コアタイム、フレキシブルタイムなし）※労働時間（始業・終業時刻）は、職務（部下の指導・監督を含む）が適切に遂行され、且つ、他の従業員との調整・連絡の面で業務に支障がない範囲で行う必要があります。
休日／休暇- 完全週休2日制（土日、祝祭日、年末年始等）- 有給休暇：無制限 (初年度の法定有給休暇: 10日)
賞与- 年2回支給　（特定の職種以外）
福利厚生- 各種社会保険完備- 定期健康診断- ストックオプション制度- Mac book貸与- リモートワーク手当- 英語学習補助手当- スキルアップサポート手当- ビザサポート- その他手当
| Resources・Company Deck・CEO Blog・Autify Blog・Autify Podcast
| 書類ご提出本ポジションは、日本語の履歴書および職務経歴書のご提出が必須となります。応募時に履歴書と職務経歴書を一つのファイルにまとめ、添付いただきますようお願いいたします。","hiringOrganization":{"@type":"Organization","name":"Autify","sameAs":"https://autify.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tokyo","addressCountry":"Japan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Customer support engineer","datePosted":"2025-08-15","description":"

Company Overview

Group/Division

Job Description/Preferred Qualifications

Core Responsibilities:

Perform installations, preventative maintenance, and remedial repair maintenance on complex electro-mechanical semiconductor capital equipment at global customer locations.
Create and maintain a high level of customer satisfaction through customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality.
Develop action plans for problem resolution and present to internal and external customers.
Develop improvements for processes, hardware, and software for continuous improvement of company’s equipment / business operation.
Work closely with sales team and complete a facility detail form for new systems to ensure KLA equipment complies with assigned location/space requirements at FAB.
Complete detailed Field Service Reports and submit to management in a timely manner.
Document issues that cannot immediately be resolved at customer site by using appropriate format.
Additional duties as assigned.

Qualifications:

Bachelor’s degree in chemical, electrical/electronic or mechanical engineering desired.
Must possess basic troubleshooting techniques in repairing complex microprocessor controlled electro-mechanical systems.
Well-able to read and interpret electronic/electro-mechanical schematics and drawings.
Outstanding and extremely professional customer service skills.
Ability to work with hand tools.
Knowledge in any of the following areas is a PLUS: Experience working in a FAB facility, closed loop communications control, electro-mechanical controls or microprocessor-based controllers, chemical handling including acids, FAB safely requirements or practices.
Military experience is also a plus.
International and domestic travel required.

Recommended Qualifications / Experience

Associate's / Bachelor's Level Degree plus 2 + years field service/customer support experience of sophisticated, complex precision equipment.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Base Pay Range: $29.67 - $50.44 Per Hour

Primary Location: USA-NJ-Totowa-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

Company Overview

Group/Division

Job Description/Preferred Qualifications

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger and tinier than the world has
ever seen.

Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.

The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

PRIMARY PURPOSE: Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Provides assistance to Installation Engineers in resolving problems.

RESPONSIBILITIES: Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and modifies equipment at customer facility. Evaluates equipment to determine type and extend of problem. Repairs involve board problems which can be performed using standard procedures as well as system level problems which have multiple causes and no standard procedures exist. Repair of system level problems are based on CSE's technical knowledge, education and training. Board problems vs. system level problems are split 50/50. In analyzing and diagnosing equipment problems, CSE's may access and determine problem exists in customer process such as chemical leaks or contamination and as a result may recommend shutdown of customer fab due to unsafe conditions. Provides guidance and technical assistance to Installation Engineer on installations at
customer sites or on installing/dismantling demonstration machines.

Travels by car or airplane to customer facility.

Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.

Cross trains and assists other field service engineers as appropriate.

Prepares reports on customer support activity and provides documentation to engineering, marketing and sales on a re-occurring problems. Makes recommendations for improvements.

Independently prepares quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion in preparing quotes based on reason for equipment failure, time to prepare, etc.

Qualifications

KNOWLEDGE AND SKILL: Certification Level 3 - Proficiency in systems level repair of 1 or more products within a family is required. Advanced electronics skills. Ability to troubleshoot problems in software and electronic systems. Knowledge of optics and lasers, computer theory and applicable operating system knowledge. Good mechanical and analytical skills. Strong interpersonal/communication skills in understanding customer needs. Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area. Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.

EDUCATION AND EXPERIENCE: BSEE or BSET degree or equivalent work experience in supporting complex capital equipment for the semiconductor industry is required. Must obtain KLA certification level 3 as well as ongoing certification. Requires re-certification every 18 months.

SUPERVISION REQUIRED: The nature of work requires that Customer Support Engineers work highly independently; only occasionally (approximately 20% of time) requiring guidance from management. Customer Service Engineers are required to contact management on a daily basis (twice each day) to report activities. Customer Support Engineers spend approximately 50% of time in office resolving equipment problems via phone and 50% of time at customer site.

Minimum Qualifications

Master's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 1 years

KLA is proud to be an equal opportunity employer

Company Overview

Group/Division

Job Description/Preferred Qualifications

Main Responsibilities:

1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and

repairing of highly complex capital equipment at customer sites.

2. Represents the company to the customer and assumes accountability for customer satisfaction with

service.

3. Assures operational quality of system equipment.

4. Coordinates actions with customers to minimize down time.

5. Provide assistance to Installation Engineers and junior engineer in resolving problems.

6. Engage, communicate and co-work with Product Support Organization on escalated technical matters.

Requirements:

1. Bachelor or master degree and major in computer science, SW engineering, automation control

engineering.

2. Strong communications and interpersonal skills.

3. Responsible working attitude, strong team spirits and good ability to provide guidance to team members.

4. Ability to work under pressure.

5. Proficient in the English language.

6. Strong software management skill, have unix background is a plus.

7. The ability of logical thinking.

Minimum Qualifications

Bachelor or Master 's Degree , better have work experience of 2 years

KLA is proud to be an equal opportunity employer

Joining Collibra’s Escalation Management team

Collibra Escalation Manager's primary responsibility is to manage and resolve escalated customer issues, ensuring efficient and effective resolutions. You will work with stakeholders across all levels of the organization, track progress, document and communicate updates to ensure customer satisfaction and improve processes.

This is a hybrid role based in our Prague office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Escalation Managers at Collibra are responsible for

Managing the lifecycle of an escalated incident including, but not limited to, acting as the single point of contact, incident intake, impact analysis.
Act as a bridge between customers, support teams, and other stakeholders (product, engineering, etc.). This means you will need to have technical understanding of the issue and also have the ability to effectively communicate it to non-technical stakeholders.
You will build strong working relationships with these key stakeholders across various technical and non-technical teams to ensure efficient collaboration and driving down resolution times. Leading, driving and managing incident review meetings focused on critical / major escalations with senior leadership.
You will follow the escalation process, including ticket assignment, tracking, and communicating the status of escalated cases while identifying areas for improvement in the escalation process and implementing changes to enhance efficiency.
Investigate the underlying causes of escalated issues and work towards permanent solutions.
Monitor customer satisfaction, feedback, and trends, and report on the performance of the escalation process to ensure support continues to provide the best internal and customer experience possible for escalated incidents.
You will need to be able to configure and update tools in use, related to Customer Support, as needed.
Provide training and support to team members on tools used, escalation procedures and processes.

You have

5+ years of experience handling customer escalations or working in a customer-facing support role in fast paced software/technology environments.
A bachelor’s degree or equivalent related working experience is required.
Ability to communicate effectively with customers and other stakeholders (both technical and non-technical) and be able to cultivate strong working relationships cross-functionally to drive effective teamwork and communication.
Experience working with relevant tooling including ticketing systems such as Zendesk and ServiceNow, and dashboard tools such as Zendesk Explore and Tableau.
Ability to identify root causes, analyze issues, and develop solutions.
Ability to manage multiple tasks and prioritize work effectively.
Be able to technically understand products and services supported.
must have work authorization to work in Prague, CZ.

You are

Customer-centric
An excellent problem solver
A skilled collaborator and influencer
An independent and well organized, project-oriented thinker
One who thrives in a fast paced environment

Measures of success

Within your first month, you will absorb knowledge about current incident and escalation processes & tools as well as identify key pain points and opportunities for immediate improvement.
Between the second and third month, you will be actively managing escalations, implementing improvements to current processes and documenting action plans for new functional post-incident activities.
Within your sixth month, you will help lead the end-to-end escalation process, as well as any post-incident activities, and act as a lead in executing against a project roadmap for further maturing Collibra’s incident & problem management strategy.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

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Chronosphere

Chronosphere is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronosphere’s Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lock-in.

Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including Snap, Robinhood, DoorDash, and Zillow. Learn more at Chronosphere.io. Follow at LinkedIn and X.

About the role
You will be a key contributor to our Customer Success team. You’ll address technical issues encountered by our customers. They will come to you first, and trust you to understand the urgency and get the situation resolved. You will work closely with the customer and build up a relationship with their team. You will work closely with the internal account team (CSA & SA), and when necessary you’ll involve the internal engineering and product teams.

In This Role You Will

Bring all the diverse and great aspects of your authentic self to work every day.
Work independently and collaboratively in an interrupt driven environment.
Resolve difficult technical problems while working closely with the customer.
Document and present creative solutions to customers and internal teams.
Own issues and ensure they get resolved, organizing whatever resources are needed.
Find reproducible examples based on incomplete information from customers.
Categorize issues as misunderstandings, configuration problems, bugs, or feature requests.
Quickly and correctly decide whether to involve the engineering team.
Collaborate directly with the engineering team to isolate and fix problems and also identify areas of improvement to better serve our customer’s needs.
Confirm that delivered fixes really address the original concern.
Contribute to documentation and knowledge base articles.

You Must Have

5+ years of experience in an engineering or support related role.
Experience working directly with customers in a technical setting (preferably SaaS).
Customer support experience ideally in the monitoring, observability, or data pipeline space.
Experience with Kubernetes, Terraform, and significant consideration if you also have Prometheus experience.
Technical understanding and experience with: Coding/SDLC, Linux, Cloud providers (AWS, GCP, Azure), Networking, Shell
Strong communication skills both written and verbal.
Strong technical, analytic and problem solving skills that you consistently apply in an empathetic manner.
Desire and ability to learn on your feet.

Nice to Have

BS in computer science or related field, or code school graduate in lieu of direct experience.
AWS, Azure, or GCP Cloud Certification(s).
Modern programming language familiarity and experience.

What you will achieve
In your first 30 days, you'll shadow other Support team members. You'll learn about our product, our customers, our current support tools, and see a day in the life firsthand.

After 30 days, you'll start to take ownership of customer cases, and work with the rest of the Support team to resolve any issues encountered.

After 90 days you will be the primary point of contact for a cross section of customer issues.

Location

Remote, but must be located in UK, Netherlands, or Denmark

Your team

Reporting to Tom Walker, Head of Customer Support Engineering

Our benefits

Health Insurance Coverage
Flexible Time Off
Competitive Salary
Stock Options
And More

Chronosphere is an equal opportunity employer. You're encouraged to apply even if your experience doesn't line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At Chronosphere, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at talent@chronosphere.io

Before clicking “Submit Application”.

To support our Diversity, Equity, and Inclusion (DEI) initiatives, we urge applicants to omit personal identifiers, including names, and any details that explicitly indicate gender or ethnicity from their applications to reduce bias. However, applying through our Applicant Tracking System (ATS) will include identifiable contact information. Although this step is optional, Chronosphere is deeply committed to DEI. We recognize that achieving DEI is an ongoing journey for us as a company, and we believe it begins with our approach to hiring.

Identifying information includes your name, photos, LinkedIn URL, email address, and more.

","hiringOrganization":{"@type":"Organization","name":"Chronosphere","sameAs":"https://chronosphere.io/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"UK - Remote","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Associate Customer Support Engineer","datePosted":"2025-07-22","description":"As an Associate Customer Support Engineer, you will be the first point of contact for customers ofLightcast. You will have a passion for working with customers, helping them to maximize the valuethey provide to learners and job seekers. On a typical day, Lightcast associate customer supportengineers receive inbound support requests, establish a point of contact with customers, and useinternal resources to idenfy and providemely and straighorward answers to their inquiries aboutour products. Customer support engineers deliver product support leadership by being theknowledgeable experts Lightcast’s customers depend on when they need help.\n

Responsibilities

Receive inbound support requests and establish a reputation with the customer for this
and future product support inquiries.
Properly diagnose customer inquiries and investigate possible resolutions using internal resources (e.g. knowledge bases, FAQs, etc.); communicate solutions to customers for timely and conclusive resolution.
Escalate product and service issues to the Senior Product Support Engineer on shift
For investigation.
Document and track customer interactions and resoluons in the ticketing system.
Meet or exceed the Key Performance Indicators (KPIs) and Service Level Agreements
(SLAs) set forth by Light cast leadership and offer solutions for optimizing performance

Experience and Education

Ability to understand, and research solutions to, problems.
Strong English-language written communication skills.
Good knowledge of computers, including web-based applications.
Ability to learn and adapt in a fast-paced technical environment.
Ability to work flexible hours, in rotating shifts, including nights, weekends, and holidays.
Ability to work independently.

Light cast is a global leader in labour market insights with headquarters in Moscow (ID) and Boston (MA) and offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.Light cast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Light cast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.","hiringOrganization":{"@type":"Organization","name":"Lightcast","sameAs":"https://lightcast.io/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dharmapuri, Tamil Nadu","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"Customer Support Engineer II","datePosted":"2025-08-07","description":"

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

Fivetran Support partners with some of the most passionate teams in the world, our customers’ teams, to deliver a best-in-class experience. Via a collaborative and holistic approach that is focused not only on resolution but also prevention of future issues, the Customer Support Engineer (CSE) acts as our customer’s technical champion within Fivetran.At Fivetran our CSE’s take on exciting technical challenges while partnering with customers both internal and external to drive issues to an outcome that exceeds expectations.The Customer Support team is responsible for creating solutions and providing an excellent experience for every customer.As a Customer Support Engineer, you will be working with new and existing customers in a highly technical capacity, ensuring success for our existing valued customers.

This is a full time position based out of our Bangalore office, with the flexibility to work from home. This role will require working during fixed night IST hours 5PM - 2AM or 7PM- 4AM shift, and occasionally may be asked to work different shifts based on business needs

What You’ll Do

As a Customer Support Engineer at Fivetran, you will:

Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, impending escalations and case resolution.
Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
Work closely with Fivetran customers and other stakeholders to ensure the timely resolution of reported incidents.
Develop, test and document workarounds for product tickets reported
Communicate with engineering to report and investigate customer issues
Contribute solutions to the knowledge base
Collaborate and provide guidance, and training to other team members
Collaborate with teammates on technical and non-technical projects.

Skills We’re Looking For

Experience : 7+ yrs
Excellent working knowledge in Databases(Oracle, SQLServer and/or,MYSQL,Postgres). Working knowledge in replication is an additional plus.
Advanced level of database experience, which includes knowledge of security, performance tuning, backup & recovery, and database query and/or advanced DBA experience on any relational database
Advanced knowledge of Networkin,g such as latency issues, debugging errors in connection issues
Strong Unix or Linux OS experience
Strong Application development or Enterprise support experience
Excellent analytical, problem-solving, and interpersonal skills
Proactive anticipation skills to prevent potential customer issues
A positive attitude that leads to successful outcomes
Solid understanding of data Warehousing fundamentals and concepts
Independent, self-motivated, and quick learner

Bonus Skills

Oracle Professional Certification, Microsoft Certified: Azure Database Administrator Associate, AWS Certifications & Snowflake Certifications or any certification covering similar domain knowledge

#LI-DB1

Perks and Benefits

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

\n\n

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

\n\n

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

","hiringOrganization":{"@type":"Organization","name":"Fivetran","sameAs":"https://www.fivetran.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru, Karnataka, India, APAC","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"Customer Support Engineer (Remote)","datePosted":"2025-08-07","description":"📍 Location: Remote \n💼 Type: Full-time \n💰 Compensation: Competitive salary + equity + premium benefits\n\n\n\n\n\n\n\n\n\n

What We Stand For

\n\n\n\n\n\n\n\n\n\nLet’s face it: in most companies, Customer Support is broken.\n\n\n\n\n\n\n\n\n\n \n\nUnderpaid, under-respected, and treated like a cost center. Customers wait hours—sometimes days—for a real answer, often from someone who can’t actually fix the problem. Bugs linger across quarters. Feedback vanishes into a black hole.\n\n\n\n\n\n\n\n\n\n \n\nNot here.\n\n\n\n\n\n\n\n\n\n \n\nAt Files.com, Customer Support is a first-class technical function—a high-caliber team empowered to make our 4,000+ enterprise customers successful. We treat support as a growth engine: a sharp feedback loop into engineering, product, and leadership. That means when customers hit a snag, you’re not just checking boxes—you’re making the product better.\n\n\n\n\n\n\n\n\n\n \n\nOur Support Engineers are embedded in the product lifecycle. They flag patterns, squash bugs, ship fixes, and influence roadmap priorities. And they do it without burning out, battling bureaucracy, or begging for resources.\n\n\n\n\n\n\n\n\n\n

Who We Are

\n\n\n\n\n\n\n\n\n\nWe’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Target, Canonical, UPS, GoPro, Marriott, and more.\n\n\n\n\n\n\n\n\nWe’re not a chaotic startup. We’re not a bloated big tech org.\n\n\n\n\n\n\n\n\nWe’ve built a $35M+ business with just 70 people by hiring smart, clear-thinking communicators who act fast and own their outcomes.\n\n\n\n\n\n\n\n\nBacked by $46.5M from Riverwood Capital, we’re scaling with intention, and this role is core to that strategy.\n\n\n\n\n\n\n\n\n\n

What Makes This Role Different

\n\n\n\n\n\n\n\n\n\nTechnical depth and daily challenge: You’ll solve nuanced technical puzzles every week—API integrations, network misconfigurations, edge-case SFTP workflows, and more. If you like variety and real intellectual engagement, you’ll never be bored here.\n\n\n\n\n\n\n\n\nSupport with leverage: You’re backed by an engineering team that tackles bugs in days (not quarters) and a leadership team that listens and acts. We don’t stack up “known issues”—we fix them.\n\n\n\n\n\n\n\n\nCareer mobility: Support at Files.com isn’t a stepping stone—it’s a launchpad. Our Support Engineers grow into roles in Management, Customer Success, Product, Sales, and even Finance. We invest in you and move fast to unlock your next chapter.\n\n\n\n\n\n\n\n\nTight-knit, high-performance culture: We’ve built a $35M+ revenue business with just 70 people by hiring smart, clear-thinking communicators who act fast and own outcomes. We’re backed by $46.5M from Riverwood Capital and scaling with discipline—not chaos.\n\n\n\n\n\n\n\n\n\n

What You’ll Do

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Serve as the front line of technical engagement, supporting customers via phone, email, and Zoom.
Troubleshoot and resolve complex issues across networking, API usage, remote integrations, identity management, and file automation.
Rapidly identify and escalate bugs—working side-by-side with Engineering to get fixes shipped.
Synthesize customer feedback into actionable insights for Product and R&D.
Communicate with clarity, empathy, and efficiency—internally and externally.
Take full ownership of the customer experience, ensuring issues are resolved and learnings are shared.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

This Role Is Not for You If...

\n\n\n\n\n\n\n\n\n\nLet’s be blunt. If any of these sound like you, you’ll struggle here:\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

You avoid phone calls and try to solve everything over email
You see technical problems in a vacuum without acknowledging the people they affect
You wait for direction instead of taking ownership
You get overwhelmed in fast-moving environments
You don’t like feedback—or you get defensive when you hear it
That doesn’t mean you’re not talented. It just means this isn’t your team

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nWe move fast, communicate clearly, and hold a high bar—for ourselves and each other\n\n\n\n\n\n\n\n\n\n

Where This Role Can Take You (Growth Path)

\n\n\n\n\n\n\n\n\n\nWe don’t let talent stagnate\n\n\n\n\n\n\n\n\n\n \n\nWhether you want to grow deep in Support or pivot to a different function, we’ll give you the tools and mentorship to thrive\n\n\n\n\n\n\n\n\n\n \n\nPast real-life growth paths:\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Support → Customer Engagement Manager – coach, mentor, and scale team impact
Support → Controller – optimize internal processes and financial ops
Support → Sales – bring your customer insight to core business growth

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nYour trajectory here is only limited by your drive, clarity, and discipline\n\n\n\n\n\n\n\n\n\n

Perks & Benefits

\n\n\n\n\n\n\n\n\n\n🩺 100% Paid Health, Dental & Vision (75% for family) \n💸 401(k) with 4% Company Match \n📈 Equity Grants for Every Employee \n🍼 Paid Parental Leave \n🌴 20 PTO Days + 11 Holidays + Full Company Winter Break \n💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts \n🍳 Free Catered Breakfast or Lunch Daily (In-Office) \n✈️ Team Travel to NYC, Austin, San Diego, and More \n🌇 Gorgeous Offices — sunlight, energy, walkability, and cold brew on tap","hiringOrganization":{"@type":"Organization","name":"Files.com","sameAs":"https://files.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Customer Support Engineer - Bucharest","datePosted":"2025-08-04","description":"Job Summary:The Customer Support Engineer is responsible for servicing, triaging, and resolving inbound support cases for business units and channel partners. The ideal candidate thrives on variety and the opportunity to learn new skills and will have previous experience working in a software or integrations platform setting, where they have developed complex problem-solving skills and have a passion for providing an outstanding customer experience. Developing these solutions requires familiarity with web technologies (HTML, JavaScript, CSS, HTTP, APIs, etc.), various data formats (JSON, cXML, X12 EDI), and back-end tech (PHP, MySQL). Customer Support Engineers are expected to be customer-facing, team players and key members of a high-performing environment within the Support team.
💻 Report To: Director of Customer Support🏢 Work Location: Bucharest, Romania (Hybrid schedule)📅 Schedule: Monday to Friday (In-office Tues.–Thurs., remote Mon./Fri.)🕒 Hours: 9am to 6pm \n

Essential Functions:

Act as a single point of contact for customer support service requests from clients/business unitsReview, process, and resolve customer inquiries or incidents related to punchout, change requests, or other TradeCentric solutions and features while managing the resolution process via email, phone, or support portal
Become a subject matter expert on the TradeCentric Platform and its proprietary framework
Become a subject matter expert on several platforms and processes in the procurement industry
Must be capable of working independently with minimal guidance, and be comfortable asking clarifying questions of the team, and customers
Run diagnostics, isolate issues, and implement solutions for TradeCentric customers
Practice the quality standards for customer service and adherence to the stated SLA policy guardrails
Provide outstanding customer support during all client interactions and throughout the service ticket lifecycle
Collaborate on and resolve production issues identified and escalated by members of the Customer Support Team
Other duties as assigned

Minimum Qualifications/Experience:

2+ years of previous integration engineering experience in a customer or technical support environment
Familiarity with transmission methods like sFTP, HTTPS, AS2, APIs, etc
Excellent interpersonal, analytical, verbal, and written communication skills, both internally and with customers
Familiarity with parsing and manipulating data formats like JSON and XML
Experience working with shared resources and distributed teams in a partial or full-time remote environment
Excellent interpersonal, analytical, verbal, and written communication skills, both internally and with customers
Experience working with development productivity tools like Zendesk,JIRA, Trello, and Salesforce
Great attention to detail
Ability to work independently and within a team setting

Preferred Qualification/Experience:

Bachelor's degree or equivalent in Computer Science, Information Technology, Computing, Data Science or related disciplines
Procurement industry experience (Ariba, Coupa, Netsuite, Salesforce, etc.) is a plus
ITIL Foundations v3 certification, Six Sigma, or equivalent certifications

About Us: TradeCentric is a leading innovator at the crossroads of eCommerce and eProcurement, transforming how B2B buyers and suppliers connect, automate, and scale their operations. Recognized for our rapid growth, TradeCentric has earned a place on the INC. 5000 list of the fastest-growing private companies in America for the three consecutive years. Backed by private equity, we continue to expand our best-in-class B2B Connected Commerce solutions and technology platform to enable frictionless trade for thousands of businesses worldwide.
Our purpose-built solution integrates with every leading eCommerce and eProcurement/ERP system to help suppliers and buyers seamlessly automate and accelerate their mission-critical transactions. By eliminating the complexity of disconnected systems, TradeCentric drives efficiency, lowers costs, and powers growth for our partners.
Here is an overview of the TradeCentric Platform.
Company Benefits:At TradeCentric, we have a strong and innovative team dedicated to transforming the way our clients do business. It is our people who make it happen and we strive to take care of our employees in every way we can. Below is a list of benefits that are offered to employees, once eligibility is met:
🕒 Generous Annual Leave🕒 Volunteer Time Off🩺 Premium Private Insurance Option: Medical, Dental and Vision🎓 Career Development Reimbursement Program
TradeCentric is an equal opportunity employer (M/F/D/V).We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.","hiringOrganization":{"@type":"Organization","name":"TradeCentric","sameAs":"https://tradecentric.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bucharest","addressCountry":"Romania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Senior Customer Support Engineer","datePosted":"2025-08-08","description":"

Job Description

About us- Cognex is the largest, most successful and recognized global player in industrial machine vision! We are a financially strong, international company with no debt and have been in business for over 40 years. Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then analyze it to make sense of what’s being seen. We are deeply committed to fostering an inclusive and equitable work environment, guided by our \"Work Hard, Play Hard, Move Fast\" culture, which celebrates employee innovation, determination, and dedication in a dynamic, fun, and distinctive atmosphere.

We are looking for a Senior Customer Support Engineer in our Natick, Massachusetts office working on a hybrid schedule - 3 days in office and 2 remote.

Your primary responsibility as a Senior Customer Support Engineer will be to provide remote support of Cognex designed systems and solutions to system integrators or direct end-user customers. This role has a high degree of customer interface and is expected to provide a high level of customer service and satisfaction. Typical Industry applications include: parcel and pallet conveyors, sorters, interfacing with in-motion scales, dimensioners, label printer/applicators, scanners and sensors and PLC controls software. Our CSEs are often the first call that our customers make when they need support, and as such, are the face of Cognex. Our CSEs solve technical issues remotely, exhibit a Customer First attitude, and Persevere until the customer’s problem is resolved fully.

Essential Functions

Provide expert, front-line product customer support submitted through web or phone calls by asking meaningful troubleshooting questions, providing clarification on customer questions, directing customer to useful resources, etc.

Maintain high customer satisfaction level through timely, attentive, and polite interactions

Maintain open communication and provide consistent case updates to customer

Ensure appropriate equipment is in place to set up common use cases for troubleshooting. Reproduce reported issues and resolve or provide suitable workarounds

Create, update, and close cases in CRM

Maintain complete and coherent case notes, and ensure all relevant data is captured

Develop and maintain technical bulletins and knowledge base articles for complex problems that are easy to understand for non-technical and technical audience both internal and external

Interface and coordinate with global technical support group to facilitate troubleshooting and ensure timely resolution

Utilize experience to create internal FAQs and share with the Customer Support Team. Reviews FAQs created by junior team members

Escalate product issues to engineering and product marketing teams to solve certain topics and report product and manual bugs

Respond timely to requests from engineering for additional information or troubleshooting on customer setup

Participate in required technical training to keep skills up to date with current technology, new products and industry standards or trends. May also deliver training to junior team members

Drive continuous improvement of technical support processes based on employee and customer feedback

Knowledge, Skills & Abilities

Ability to guide customers in how to use Cognex products and explain the cause of more complex trouble in an easy-to-understand manner

Understand when and how to react and maintain composure and professionalism when handling different types of customers using active listening skills and empathy

Understand different types of communication and when to apply them

Strong ability to demonstrate empathy and establish a good customer relationship

Understand how to set realistic customer expectations and the ability to explain product capabilities to customers

Specialized knowledge of image processing, analysis, and deep learning techniques.

Advanced knowledge of machine vision systems, optics, and lighting techniques for machine vision applications.

Expertise in all relevant Cognex products/ technology (DataMan barcode reading, In-Sight platforms, VisionPro, Deep Learning, etc.)

Advanced knowledge of networking and industrial communication protocols such as TCP, FTP, EIP, Devicenet, Profinet, SLMP, Modbus, etc.

Ability to replicate setups, reproduce complex issues, and resolve difficult problems efficiently

Strong understanding when you need more information from the customer and how to ask questions to get appropriate information

Advanced knowledge of factory automation process, industrial controls, industrial robotic controls, and a general knowledge of PLC ladder logic programming

Deep understanding of software programming and debugging of both script-based and object-oriented applications

Ability to read and interpret complex wire and engineering diagrams

Advanced ability to read programming documentation

Advanced knowledge of specific programming languages in use by Cognex (Javascript, C#, C++, VB)

Practical, hands-on knowledge of electronics, electrical circuits, hardware, and wiring

Ability to work effectively with other departments in the pursuit of a solution for customer reported issues.

Ability to prioritize, multitask and work under pressure

Strong note taking and organization skills and the ability to effectively hand-off cases.

Minimum Education and Work Experience Required

Bachelor’s or Master’s Degree in technical field or equivalent work experience

5+ years in customer service; experience in the electronics, robotics, manufacturing, automation, or IT industries preferred

English language proficiency (spoken and written)

Ability to speak on the phone for extended periods of time

Ability to use computer equipment or work in office environment

Strong attention to detail and communication skills and ability to work within a team

Additional Job Description

Equal Employment Opportunity

Cognex is an equal opportunity employer. Cognex evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

","hiringOrganization":{"@type":"Organization","name":"Cognex Corporation","sameAs":"https://www.cognex.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US Massachusetts Natick 2VD, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":31,"item":{"@type":"JobPosting","title":"Principal Customer Support Engineer","datePosted":"2025-08-08","description":"

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Principal Customer Support Engineer

Location: Remote, UK

Experience: IC5 - Specialized

Job Function: Support

Employment Type: Permanent, Full Time

Industry: Computer & Network Security

About the position

The Principal Support Engineer tackles critical, complex incidents, collaborates with product and development teams to address technical blockers, and provides insights to enhance product capabilities.

Applicants must be living in the UK and should hold a valid Right to Work in the UK.

Responsibilities

Resolves the most complex and critical issues that Tier 2 cannot address.
Conducts comprehensive root cause analysis and implements long-term solutions.
Manages high-profile customer escalations and ensures resolution satisfaction.
Oversees resolution plans for the most challenging cases and ensures effective handling.
Analyzes and optimizes case management strategies based on performance data.
Provides guidance and support for complex case resolutions and escalations.
Leads strategic efforts to address systemic issues and improve support processes.
Implements long-term fixes for recurring problems and enhances system stability.
Analyzes complex support metrics to guide strategic improvements.
Serves as a subject matter expert in Keyfactor’s most advanced product lines.
Provides expert-level guidance on compliance and cryptographic practices.
Drives product knowledge initiatives and shares expertise within and outside the team.
Demonstrates unparalleled expertise in diagnosing complex issues across multiple technical domains.
Applies advanced domain knowledge to improve support strategies and customer solutions.
Provides leadership and insights into emerging technical challenges and solutions.
Oversees the creation and maintenance of comprehensive technical documentation.
Provides mentorship and technical guidance to all levels of support staff.
Ensures documentation and knowledge sharing align with industry best practices.
Leads major incident management efforts, ensuring rapid and effective resolution.
Handles high-stakes customer escalations, maintaining a focus on resolution and customer satisfaction.
Manages and improves the support research labs for incident replication and analysis.
Partners with key departments to drive improvements in support infrastructure and processes.
Leads cross-functional projects to enhance support tools and technologies.
Represents support leadership in strategic planning and product development initiatives.

Skills and Qualifications

Exceptional expertise in delivering cloud-based products/services, with mastery in supporting Windows Server OS, Linux, IIS, ADFS, WAP, and Active Directory. Demonstrates leadership in managing high-impact technical support projects, driving innovation in support processes, and providing strategic technical guidance to the team.
Excellent oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact.
Strong troubleshooting and supporting skills using SQL Database.
Strong knowledge of network infrastructure and firewalls troubleshooting mainly for AWS and Azure.
Experience in case management using Zendesk
Ability to mentor jonior team members to meet our support targets and customer experience standards.
Experience with containers and containerisation technologies i.e. Docker
Self-motivated with the ability to manage customers cases and high profiles escalation and outages adequately and professionally working crossfunuctionally to voice the customer impact.
Strong commitment to providing exceptional customer service and ensuring customer satisfaction.
Capable of identifying root causes of common customer problems and offering clear, concise resolutions.
Ability to communicate clearly and professionally with customers, both verbally and in writing.#LI-NA1
Extensive knowledge of PKI fundamentals, ADCS is essential. Knowledge of PKIaaS product such as EJBCA and Signum is a plus.
Commitment to continuous learning and staying updated with the latest trends and developments in relevant technologies.
Certification is one or more of the insdustry standards such as ITIL, Cloud Certs i.e. AWS, Azure, Network+, or Security Certs i.e. Security+ and CISSP
Significant experience in leading customer technical support operations and escalations within a SaaS or software provider.
Mastery of industry trends, company strategy, and future direction, along with extensive knowledge of cross-functional processes

Compensation

Salary will be commensurate with experience. 

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. 

Here are just some of the initiatives that make our culture special:  

Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
Comprehensive benefit coverage globally.
Generous paid parental leave globally.
Competitive time off globally.
Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
The Keyfactor Alliance Program to support DEIB efforts.
Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
Monthly Talent development and Cross Functional meetings to support professional development.
Regular All Hands meetings – followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:  

Trust is paramount.  

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.  

Customers are core.  

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.  

Innovation never stops, it only accelerates.  

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.  

We deliver with agility.   

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.  

United by respect.   

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.  

Teams make “it” happen.  

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.  

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. 

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

","hiringOrganization":{"@type":"Organization","name":"Keyfactor, Inc.","sameAs":"https://www.keyfactor.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, UK"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Customer Support Engineer - Intern","datePosted":"2025-08-12","description":"About CloudWalk:We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.
The Role:You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.\n

What You'll Be Doing:

Engage with customers through chats, emails, and calls, offering stellar support and solutions.
Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
Provide alternative solutions, aiming to retain and delight our customers and clients.
Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.
Automate processes and enhance engagement with technology using AI to optimize support and customer interactions.

What You'll Need to Succeed:

Exceptional communication skills, adept in various interactions.
A keen desire to create outstanding customer experiences.
Analytical prowess and logical problem-solving skills.
A sense of ownership, treating each situation with responsibility and dedication.
Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
Fluency in Portuguese.
Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
Basic knowledge of SQL.

Nice To Have:

Familiarity with programming languages, particularly Ruby || Python

What We Offer:

A chance to grow and learn in a supportive, dynamic environment.
A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.
By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English.","hiringOrganization":{"@type":"Organization","name":"CloudWalk","sameAs":"https://www.cloudwalk.io/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"São Paulo","addressCountry":"Brazil","addressRegion":"South America"}}}},{"@type":"ListItem","position":33,"item":{"@type":"JobPosting","title":"Customer Support Engineer (Remote)","datePosted":"2025-08-12","description":"📍 Location: Remote \n💼 Type: Full-time \n💰 Compensation: Competitive salary + equity + premium benefits\n\n\n\n\n\n\n\n\n\n

What We Stand For

Who We Are

What Makes This Role Different

What You’ll Do

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Serve as the front line of technical engagement, supporting customers via phone, email, and Zoom.
Troubleshoot and resolve complex issues across networking, API usage, remote integrations, identity management, and file automation.
Rapidly identify and escalate bugs—working side-by-side with Engineering to get fixes shipped.
Synthesize customer feedback into actionable insights for Product and R&D.
Communicate with clarity, empathy, and efficiency—internally and externally.
Take full ownership of the customer experience, ensuring issues are resolved and learnings are shared.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

This Role Is Not for You If...

\n\n\n\n\n\n\n\n\n\nLet’s be blunt. If any of these sound like you, you’ll struggle here:\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

You avoid phone calls and try to solve everything over email
You see technical problems in a vacuum without acknowledging the people they affect
You wait for direction instead of taking ownership
You get overwhelmed in fast-moving environments
You don’t like feedback—or you get defensive when you hear it
That doesn’t mean you’re not talented. It just means this isn’t your team

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nWe move fast, communicate clearly, and hold a high bar—for ourselves and each other.\n\n\n\n\n\n\n\n\n\n

Where This Role Can Take You (Growth Path)

\n\n\n\n\n\n\n\n\n\nWe don’t let talent stagnate.\n\n\n\n\n\n\n\n\n\n \n\nWhether you want to grow deep in Support or pivot to a different function, we’ll give you the tools and mentorship to thrive.\n\n\n\n\n\n\n\n\n\n \n\nPast real-life growth paths:\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Support → Customer Engagement Manager – coach, mentor, and scale team impact
Support → Controller – optimize internal processes and financial ops
Support → Sales – bring your customer insight to core business growth

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nYour trajectory here is only limited by your drive, clarity, and discipline.\n\n\n\n\n\n\n\n\n\n

Perks & Benefits

Fingerprint empowers developers to stop online fraud at the source.

We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (20K stars on GitHub).

We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle).

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.

\n\n

As a Customer Support Engineer at Fingerprint, you’ll have the opportunity to become a leading expert in our product and be the face of Fingerprint to our users as they sign up and experience the product for the first time. Each user has unique needs, and you will act as a trusted advisor, helping them effectively leverage our product to drive maximum impact for their business.

You will help customers with onboarding, questions, feature requests, and bug reports via 1:1 video calls and emails. You'll educate them about best practices and help them navigate our API, integrations, and features. Armed with this experience, you’ll be a liaison between the product team and our customers. Within the organization, you will amplify our customers’ voices in product development, and encourage that dialogue through our support channels.

What You’ll Do

Onboarding & Integration: Conduct 1:1 onboarding consultations to assist customers in seamlessly integrating our APIs into their web and mobile applications.
Technical Support: Serve as the primary technical contact for our customers, addressing inquiries, troubleshooting issues, and providing effective solutions.
Customer Advocacy: Act as a liaison between the product team and customers, amplifying customer voices in product development.
Proactive Monitoring: Monitor API usage and performance to identify and resolve potential issues before they impact customers.
JavaScript Expertise: Utilize your JavaScript skills to craft sample code snippets and offer tailored recommendations to optimize customer integrations.
Automation: Develop automation scripts for API testing, validation, and monitoring processes.
Education & Relationship Building: Educate users on product nuances, build strong relationships, manage the self-service book of business, and identify expansion opportunities.
User Engagement: Increase user adoption and activation through training, consultations, demos, and office hours.

Who You Are

Bachelor’s degree in Computer Science, Engineering, or a related technical field.
You enjoy talking to people and helping them solve their problems.
3-5 years in a customer-facing role, preferably as a Customer Success Engineer, Technical Support Engineer, or similar role, with a focus on API products.
Strong proficiency in JavaScript and a solid understanding of API concepts, RESTful architecture, and web services.
Strong written and verbal skills in English.
Naturally empathetic, with a willingness to step into customers’ shoes.
Some familiarity with SQL.

Nice-to-Haves

Experience with API testing tools and frameworks.
Experience with mobile app development.

The base salary range for this role is $70,000 - $80,000 + bonus

For cash compensation, we set standard ranges for all US based roles based on function, level and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.

Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.

We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.

If you are applying as a resident of California, please read our CCPA notice here

If you are applying as a resident of the EU, please read our GDPR notice here

","hiringOrganization":{"@type":"Organization","name":"FingerprintJS","sameAs":"https://fingerprintjs.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":35,"item":{"@type":"JobPosting","title":"Customer Support Engineer - India","datePosted":"2025-08-17","description":"

Description

VAST Data is looking for a Customer Support Engineer to join our growing team!

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.

\"VAST's data management vision is the future of the market.\" - Forbes

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.

Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.

Summary

As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.

The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.

The Role

Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure.
Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations.
Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
Support and guide VAST data account teams on account technical status and activities.
Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Requirements

Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
Ability to manage own time and case load with rapidly changing priorities
Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
Significant experience required in the areas of file systems and scale-out NAS Implementation
An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
Excellent business written and verbal communication and presentation skills.
An advantage to candidates that have hands-on lab and hardware management experience.
An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
MS or B.Sc. in CS, CE, EE or related fields.
Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

","hiringOrganization":{"@type":"Organization","name":"VAST Data","sameAs":"https://www.vastdata.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New Delhi, IN","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":36,"item":{"@type":"JobPosting","title":"Technical Customer Support Engineer","datePosted":"2025-08-20","description":"

The Role

We’re hiring an Experienced Technical Customer Support Engineer with a strong software background who loves solving complex problems for enterprise customers. You’ll be the technical front line for Idhammar’s products—triaging, troubleshooting, and resolving issues across application, database, integrations, networking, and cloud infrastructure layers.

What you’ll do

Own customer cases from intake to resolution using Jira Service Management (or similar) to meet and exceed SLAs.

Troubleshoot application, integration, and network-related issues across web, mobile, and API services; reproduce defects, isolate root causes, and deliver fixes or high-quality escalations.

Perform advanced database investigations using SQL Server/PostgreSQL: analyse slow queries, locks, deadlocks, index usage, and craft optimised SQL to remediate performance problems.

Support and maintain multi-cloud environments (Azure, AWS, IONOS Cloud):

Review logs/metrics, scale resources, and manage compute, storage, and networking.

Handle identity and access (IAM/Entra ID roles & policies), certificates, and secrets.

Coordinate patching and maintenance windows.

Diagnose and resolve networking and connectivity issues across TCP/IP, DNS, VPN, TLS/SSL, HTTP/HTTPS, firewalls/security groups.

Diagnose connectivity and data integration problems (ERP/SCADA/IoT, OPC UA, REST/gRPC, file-based ETL) with vendors and customer IT teams.

Conduct proactive health checks, patching, and minor hotfix deployments; contribute to playbooks and runbooks.

Communicate clearly with both technical and non-technical stakeholders; provide incident updates and post-incident reports.

Create and improve knowledge base articles, customer guides, and internal troubleshooting recipes.

Collaborate with Product and Engineering on bug triage, feature feedback, and reliability improvements.

Typical issues you’ll handle

Query timeouts and blocking chains; designing/adjusting indexes and query plans.

Data ingestion failures (CSV/ETL/API), schema changes, and referential integrity issues.

API authentication/authorisation problems (OAuth2/OIDC), certificate or token expiry.

Application performance regressions after upgrades; log analysis and rollback/mitigation.

Network troubleshooting: packet loss, TLS handshake errors, DNS resolution failures, HTTPS/API connectivity problems, VPN/firewall misconfigurations.

Cloud environment alarms (CPU/IO, storage thresholds, scaling, networking) and unexpected cost spikes.

Requirements

Minimum qualifications

Degree in Computer Science, Software Engineering, Information Systems, or related field (or equivalent experience).

Advanced SQL expertise (5+ years), including:

Complex joins, window functions, stored procedures, views.

Performance tuning (indexes, execution plans, statistics, partitioning).

Backup/restore basics, data migration, and scripting for maintenance.

Strong experience supporting .NET/Windows server applications and web APIs.

Proficiency in network troubleshooting:

TCP/IP fundamentals, routing, and DNS.

HTTP/HTTPS, TLS/SSL, and certificate handling.

VPNs, firewalls/security groups, load balancers.

Packet capture and analysis (Wireshark, tcpdump, or equivalent).

Hands-on experience with at least one major cloud (Azure, AWS, IONOS Cloud), and familiarity with others:

Compute, storage, identity & access, monitoring/logging, secrets management.

Networking basics (VNet/VPC, firewalls/security groups, DNS, TLS).

Scripting/automation with PowerShell and/or Python.

Familiarity with CI/CD (Azure DevOps, GitHub Actions, or similar).

Excellent customer communication, incident handling, and documentation skills.

Nice to have

Experience with CMMS/EAM/OEE or manufacturing/industrial data; exposure to OPC UA, SCADA/PLC integrations.

Knowledge of Power BI (DAX, dataset refresh issues, gateway configuration).

Experience with PostgreSQL (including extensions like pg_stat_statements or pg_partman) and/or SQL Server performance tools.

Familiarity with ITIL, major incident management, and stakeholder comms.

Exposure to observability stacks (Azure Monitor, ELK/OpenSearch, Grafana, Prometheus).

Basic container knowledge (Docker) and Kubernetes fundamentals.

PLEASE INCLUDE YOUR DESIRED SALARY IN LKR PER MONTH

Benefits

Work From Home
Training & Development
Performance Bonus

","hiringOrganization":{"@type":"Organization","name":"Valsoft Corporation","sameAs":"https://www.valsoftcorp.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Colombo, Western Province, Sri Lanka - Remote","addressCountry":"Sri Lanka","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":37,"item":{"@type":"JobPosting","title":"Customer Support Engineer (Austin, TX)","datePosted":"2025-08-07","description":"📍 Location: Austin, TX \n💼 Type: Full-time \n💰 Compensation: Competitive salary + equity + premium benefits\n\n\n\n\n\n\n\n\n\n

What We Stand For

Who We Are

What Makes This Role Different

What You’ll Do

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Serve as the front line of technical engagement, supporting customers via phone, email, and Zoom.
Troubleshoot and resolve complex issues across networking, API usage, remote integrations, identity management, and file automation.
Rapidly identify and escalate bugs—working side-by-side with Engineering to get fixes shipped.
Synthesize customer feedback into actionable insights for Product and R&D.
Communicate with clarity, empathy, and efficiency—internally and externally.
Take full ownership of the customer experience, ensuring issues are resolved and learnings are shared.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

This Role Is Not for You If...

\n\n\n\n\n\n\n\n\n\nLet’s be blunt. If any of these sound like you, you’ll struggle here:\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

You avoid phone calls and try to solve everything over email
You see technical problems in a vacuum without acknowledging the people they affect
You wait for direction instead of taking ownership
You get overwhelmed in fast-moving environments
You don’t like feedback—or you get defensive when you hear it
That doesn’t mean you’re not talented. It just means this isn’t your team

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nWe move fast, communicate clearly, and hold a high bar—for ourselves and each other\n\n\n\n\n\n\n\n\n\n

Where This Role Can Take You (Growth Path)

Support → Customer Engagement Manager – coach, mentor, and scale team impact
Support → Controller – optimize internal processes and financial ops
Support → Sales – bring your customer insight to core business growth

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nYour trajectory here is only limited by your drive, clarity, and discipline\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Perks & Benefits

What We Stand For

Who We Are

What Makes This Role Different

What You’ll Do

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Serve as the front line of technical engagement, supporting customers via phone, email, and Zoom.
Troubleshoot and resolve complex issues across networking, API usage, remote integrations, identity management, and file automation.
Rapidly identify and escalate bugs—working side-by-side with Engineering to get fixes shipped.
Synthesize customer feedback into actionable insights for Product and R&D.
Communicate with clarity, empathy, and efficiency—internally and externally.
Take full ownership of the customer experience, ensuring issues are resolved and learnings are shared.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

This Role Is Not for You If...

\n\n\n\n\n\n\n\n\n\nLet’s be blunt. If any of these sound like you, you’ll struggle here:\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

You avoid phone calls and try to solve everything over email
You see technical problems in a vacuum without acknowledging the people they affect
You wait for direction instead of taking ownership
You get overwhelmed in fast-moving environments
You don’t like feedback—or you get defensive when you hear it
That doesn’t mean you’re not talented. It just means this isn’t your team

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nWe move fast, communicate clearly, and hold a high bar—for ourselves and each other\n\n\n\n\n\n\n\n\n\n

Where This Role Can Take You (Growth Path)

Support → Customer Engagement Manager – coach, mentor, and scale team impact
Support → Controller – optimize internal processes and financial ops
Support → Sales – bring your customer insight to core business growth

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nYour trajectory here is only limited by your drive, clarity, and discipline\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Perks & Benefits

Join us at Entrust 

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. 

Get to Know Us 

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. 

About the Team

You'll be joining the team leading Entrust's Identity portfolio, including the solutions formerly Onfido (AI-powered digital identity solution). With the completed acquisition, Entrust now provides the industry's most comprehensive portfolio of AI-powered, identity-centric security solutions.

Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely.

About the Opportunity

Our Customer Support Engineers have a deep understanding of our products and services and are constantly aware of their state. When they receive a request, they assess its priority, establish its impact, and come with a strategy to resolve it. They communicate efficiently and empathetically with our customers, understanding the context and capturing the required details for a timely resolution. Their focus is on response time and customer satisfaction.

Entrust is expanding our Support team focused on the Onfido product suite to improve customer experience and satisfaction. One of your roles will be in identifying recurrent issues and trends, and partnering with our Product and Developer teams in addressing their root causes. The perfect candidate enjoys making customers happy and has a keen eye for investigation and detail.

This role is part of a global team that provides 24x7x365 support to our customers. Coverage for customer support may require work on some public holidays.

Responsibilities:

Product understanding - Developing a deep understanding of the Onfido product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, and mentors. Show confidence when demonstrating solutions.
Demonstrate a Customer Experience mindset - Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support, adapting your language to fit the audience.
Problem solving - Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services.
Product improvement - You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes.
Tooling - You're constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier.

Qualifications:

Basic Qualifications

A minimum 2 years of experience as a Technical Support Engineer in a Customer Service or software support role
Empathy, and desire to help others.
Pragmatic problem-solving and critical thinking skills.
Diligence, patience and friendliness under time pressure.
Time management and the ability to multitask.
Willingness and ability to work on some public holidays as required to provide customer support.
Strong analytical skills, familiar with system log analysis.
Experience writing documentation for Knowledge Base and Help Centers.
Can work independently and make decisions even when limited details are available.
Ability to collaborate with other team members to deliver maximum importance in addressing customers enquiries.
Sense of urgency, ability to prioritize tasks based on business priorities.
Experience of managing customer expectations and delivering results against tight deadlines.
Fluent spoken and written English.
Practical experience with at least one programming language: ideally Ruby, Python or JavaScript.
Good knowledge of SQL databases.
Knowledge of APIs, SDKs, and web applications and how they work.
Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country

Preferred Qualifications:

BSc/MSc in Computer Science, Engineering or other science subject.
Familiarity with an Agile environment.

Benefits

25 days annual leave plus a day off for your Birthday.

Two paid volunteering days per year.*

Private Medical Insurance with Care Health

Life Assurance (3x Annual Base Salary)*

Generous paid parental leave

Life enrichment allowance of up to ₹8000 per month for services including gym, yoga, fitness classes, massages, childcare, and therapy.

Dedicated learning opportunities including using tools like LinkedIn Learningwith availability to use for learning resources such as books, coaches, conferences, courses, podcasts, and more

Our open and transparent culture is reflected in our “Better Together” motto and we bring this to life by meeting once a week for our global weekly roundup (OnThursday); holding quarterly team socials, and other company-wide social events.

Expense up to £300 (or local equivalent) to purchase workstation setup equipment

The opportunity to become a member of Onfido’s resource groups in order to learn different skills in our belonging groups

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you an expect when you join our team:

Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.

Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Apply today!

For more information, visit www.entrust.com, www.onfido.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

#LI-CV

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team: 

Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.

Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

Ready to Make an Impact? 

Apply today! 

For more information, visit www.entrust.com.  Follow us on, LinkedIn, Facebook, Instagram, and YouTube

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Claudia Vernon

Claudia.Vernon@entrust.com","hiringOrganization":{"@type":"Organization","name":"Entrust","sameAs":"https://www.entrust.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"India - Field (Onfido)","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":40,"item":{"@type":"JobPosting","title":"Customer Support Engineer - AxiomSL Fintech","datePosted":"2025-08-08","description":"

About Nasdaq!

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered.

About the team:

Provide expert-level functional support to external Customers efficiently resolving AxiomSL product issues via Case Management System, or zoom including replication and analysis of issues in mirrored AxiomSL support environment. 

Your responsibilities:

Takes ownership, replicates, analyzes and resolves Customer issues related to AxiomSL Product functionalities, architecture and infrastructure components within both Customer-owned and the Nasdaq Cloud Platform and environment.   
Documents Incidents and Service Requests processing; communicates with Customer in timely, professional and polite manner, with compliance with ISO-9001-based SLAs and SLOs and other internal processes.
Works closely with with Product Management, Engineering, Operations, and other Support teams (by providing comprehensive information on issue status and investigation results) and by following up on issues and their resolution. 
Constantly improves personal knowledge of AxiomSL products by passing the required certifications.

What we expect:

3 years of experience.
Linux and Windows Server OS troubleshooting.
Web Applications troubleshooting. 
Oracle/PostgreSQL/Microsoft SQL Server/MySQL or any other DBMS: ability to create, analyze and modify SQL queries.
Ability to work with minimal supervision, be a fast learner, self-motivated, great teammate and collaborator with strong problem-solving skills.  
Excellent communication skills (using both written and verbal English) and ability to work with a team in a dynamic environment and to deadlines.  
Highly organized and methodical approach with attention to detail and accuracy.  
Result- and customer- focused.

It would be great if you have hands-on experience with configuring and troubleshooting of

Scripts written on Bash/PowerShell/vbs/.bat.
Java-based applications.
Web Servers/Proxy Servers/Load Balancers (Apache Tomcat, IBM WebSphere, Nginx, F5, etc). 
Database/DBMS; analyzing and improving SQL queries performance. 
LDAP & SAML/SSO.

What we offer:

Annual monetary bonus.

Employee Stock Purchase Program Nasdaq stocks with a discount.

Health Insurance program.

Additional paid leave days after 2 years of working at Nasdaq.

Flex day program (6 days a year).

Internal mentorship program – get a mentor or become one.

Opportunities to grow horizontally or vertically in the organization.

Wide selection of online learning resources, e.g Udemy, O‘Reilly.

What happens now?

This is a full-time permanent position located in Wroclaw, Poland. The company allows the flexibility to work half a week on-site and remotely (Hybrid model). As the selection and interview process is ongoing, please submit your application in English as soon as possible. A valid work permit for the EU is required.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

Come as You Are

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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What You'll Be Doing:

Engage with customers through chats, emails, and calls, offering stellar support and solutions.
Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
Provide alternative solutions, aiming to retain and delight our customers and clients.
Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.

What You'll Need to Succeed:

Exceptional communication skills, adept in various interactions.
A keen desire to create outstanding customer experiences.
Analytical prowess and logical problem-solving skills.
A sense of ownership, treating each situation with responsibility and dedication.
Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
Fluency in Portuguese.
Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
Basic knowledge of SQL.

Nice To Have:

Familiarity with programming languages, particularly Ruby || Python
Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.

What We Offer:

A chance to grow and learn in a supportive, dynamic environment.
A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.
By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English.","hiringOrganization":{"@type":"Organization","name":"CloudWalk","sameAs":"https://www.cloudwalk.io/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"São Paulo","addressCountry":"Brazil","addressRegion":"South America"}}}},{"@type":"ListItem","position":42,"item":{"@type":"JobPosting","title":"Infrastructure Technology - Customer Support Engineer","datePosted":"2025-08-14","description":"

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Job Summary:

Provide day to day IT Support to the organization and resolving service request or problem related to IT Assets, such as workstations and peripherals and managing the IT Asset Storage and Database.

Candidate should be able to manage the IT operations whilst focusing the Customer Satisfaction. Ensuring to provide the operational support role across a shift system.

Responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs.

Key Responsibilities:

Follow IT asset management policies, process and procedures
Good troubleshooting knowledge for Desktops/Laptops and basic level server hardware skills
Basic knowledge of IP Telephony and IPT troubleshooting skills
Basic understanding of the Network topology & network connectivity (LAN/VLAN/WAN).
Understanding network protocols, addressing schemes and basic skills to troubleshoot the network components
Problem solving skills, good interpersonal skills, fast learner and good verbal & written communication skills [French & English]
Administers process/ tools that support/ facilitate the asset management process for the effective tracking and monitoring of IT assets
Implements proper allocation and distribution of IT assets
Knowledge of call logging tools like Remedy, Service Now, amongst others

#LI-EU

Requirements:

Diploma in Information Technology/ Computer Science/ Electronics & Computer Science, OR any equivalent degree course
1 - 4 years of working experience relevant to IT Support/ Infrastructure Support Role

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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Stilling: Customer Support Engineer within Civil Design

Sted: Norge (Sandvika) / Sverige (Gøteborg)

Vi ser nå etter en teknisk dyktig og entusiastisk kollega for å hjelpe våre kunder til å lykkes med transformasjonen til en heldigital arbeidsflyt.

I denne rollen vil du ha muligheten til å gi teknisk support til våre kunder. Vi håper å finne en nysgjerrig person som liker å grave dypt i detaljer, forstå programvaren og kundenes utfordringer. Vi tror du vil elske denne jobben hvis du liker å løse problemer og hjelpe andre.

Du vil jobbe i tett samarbeid med det eksisterende teamet og bli veiledet helt fra starten gjennom en onboarding-prosess, slik at du føler deg både velkommen og komfortabel. Du vil være en del av et globalt team selv om kontoret ditt vil være lokalisert i Sandvika, Norge eller Gøteborg, Sverige.

Vi tilbyr:

Et dynamisk og innovativt arbeidsmiljø
Veiledning og coaching med mulighet for vekst både personlig og faglig
Et globalt selskap med et kunnskapsrikt og dyktig team
Variert og utfordrende oppgaver
Lidenskap for å hjelpe hverandre med å lykkes
Et behagelig og fleksibelt arbeidsmiljø med mulighet for hjemmekontor
Konkurransedyktig lønn og goder

Arbeidsoppgaver:

Gi kundestøtte for programvaren vår som Quadri, Novapoint, Connect og relaterte løsninger via telefon, e-post og web
Hjelp kunder med å grave i tekniske utfordringer og løse dem sammen
Løs tekniske utfordringer sammen med kunder
Lage hjelpeinformasjon som FAQ, videoer og beskrivelser for å hjelpe kundene våre
Holde kurs for kunder

Kvalifikasjoner:

BSc eller MSc innen infrastruktur(annen type bakgrunn med relevant erfaring innen BIM samhandling eller infrastruktur prosjektering vil bli vurdert)
Gode kommunikasjonsevner på norsk, ellers svensk samt engelsk (skriftlig og muntlig)
Erfaring med Trimble programvare Quadri er nødvendig
Erfaring med Trimble-programvare Novapoint er en fordel

Holdning og entusiasme er alt! Hvis du har noen, men ikke alle kvalifikasjoner og føler deg motivert til å søke, oppfordrer vi deg til å gjøre det!

Om Trimble:

Trimble forvandler måten verden fungerer på ved å levere produkter og tjenester som forbinder den fysiske og digitale verdenen. Kjerneteknologier innen posisjonering, modellering, tilkobling og dataanalyse gjør det mulig for kundene å forbedre produktivitet, kvalitet, sikkerhet og bærekraft. Fra spesialbygde produkter til livssyklusløsninger for bedrifter, Trimbles programvare, maskinvare og tjenester forvandler et bredt spekter av bransjer som landbruk, konstruksjon, geospatial og transport og logistikk. Våre ansatte representerer dette mangfoldet og finnes i over 30 land, i tett samarbeid med sine kolleger over hele verden. På grunn av vår geografiske rekkevidde, produkt- og kunderekkevidde, er det god plass på Trimble for eksepsjonelle mennesker å vokse. Kom, posisjoner deg selv med en innovativ industrileder og posisjoner deg selv for suksess. For mer informasjon, besøk: www.trimble.com og construction.trimble.com.

Om Trimble Solutions:

Bli med i et ledende selskap innen sivil design og ingeniørbransjen. Våre kontorer i Sverige og Norge regnes som senter for kompetanse og kunnskapshuber, som utvikler programvareløsninger for infrastrukturprosjekter. Våre teknologiledende løsninger er en del av en global produktportefølje i konstant utvikling for å gi resultater i verdensklasse for den enkelte bruker, kunde, partner – og samfunnet. Som en del av vårt team vil du bidra til å transformere måten verden fungerer på. Vi tilbyr deg et innbydende faglig miljø hvor du har mulighet til å påvirke din egen arbeidshverdag samt løsningene og funksjonalitetene vi utvikler og forbedrer. For mer informasjon, besøk: civil.trimble.se.

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Coder is looking for a Customer Support Engineer (Pacific Time) to join our dynamic, collaborative team. In this pivotal role, you’ll work hand-in-hand with our Product and Customer Success teams, making a direct and lasting impact on our fast-growing business. As part of a small, agile group, your expertise will be highly visible, helping shape the future of our Customer Support function.

We’re looking for someone who thrives in a fast-paced environment built on open communication, continuous learning, and creative problem-solving. You are proactive, detail-oriented, tactful, and endlessly curious about new technologies. With a natural instinct for automation, process improvement, and exceptional customer experiences, you’ll troubleshoot complex issues, deliver timely and effective solutions, and communicate with clarity and empathy.

Above all, you’ll be a passionate advocate for our customers by driving satisfaction, fostering success, and elevating the support experience at every touchpoint.

What you’ll do here

Reproduce and debug customer issues by building or using existing test environments and tools
Communicate tactfully with customers
Gather information, provide diagnostic and resolution steps, convey process and product guidance and follow up after issues are resolved
Solve incoming technical support requests in a timely manner, including high-severity urgent cases
Identify and communicate product usage trends, bugs and feature requests
Guide and mentor new team members on processes and procedures
Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls
Document and record all activity with customers in accordance to both internal and external security standards
Help build out the scope of the team by contributing to product documentation, customer knowledge base, and best practices guides
Continuously improve process and tools in collaboration with the team
Periodic on-call rotation for production-down issues

What we’re looking for

3+ years of customer support engineering experience (or comparable customer-facing technical role), preferably for mission-critical software
3+ years supporting enterprise-sized companies
2+ years diagnosing production network connectivity and performance issues
Excellent problem solving, analytical and troubleshooting experience
Experience communicating clearly and effectively, both verbally and in writing
Experience with Terraform
Experience with major cloud platforms, distributed systems, microservices architecture, and containerization (e.g., Kubernetes)
Experience with scripting tool of choice to help automate reproduction environments (e.g., Bash, Python, Ruby)
Ability to read complex code for troubleshooting
Experience with GitHub
Experience with REST APIs and command line tools
Well-organized, excellent work ethics, attention to detail, and ability to learn new technologies quickly
Experience working in a startup environment

Bonus tacos if you have

(Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)
DevOps Engineering, Software Engineering, and/or System Administration experience
Software-defined networking experience (e.g., Tailscale)
Experience supporting engineering teams and associated tooling

About Coder

Coder is an AI software development company leading the future of autonomous coding. We empower teams to build software faster, more securely, and at scale through the collaboration of AI coding agents and human developers. Our mission is to make agentic AI a safe, trusted, and integral part of every software development lifecycle.

Coder’s self-hosted Cloud Development Environment (CDE) is the foundation for deploying agentic AI in the enterprise. It provides a secure, standardized, and governed workspace to deploy autonomous coding agents alongside human developers, accelerating innovation while maintaining control and compliance. Coder's isolated, policy-driven environments improve productivity, cut cloud costs, and reduce data risks. Developers transition to AI at their own pace using their own tools. Platform and security teams can govern, audit, and manage a great developer experience at scale.

Interview Process

We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to get through the interview process in two to four weeks if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and leadership.

Coder is a Proud Equal Opportunity Employer

We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

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Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Client Services team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

As a Client Services Advisor, you will be dealing with support issues that are complex in nature, carry differing priorities that must be addressed within predetermined service levels, cooperate with multiple stakeholders to perform their day-to-day duties, and represent the company in a visibly supportive manner.

Help us shape the future of communications by:

Responding to inquiries from clients and communicating with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.
Executing day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring project performance, and issue tracking results.
Providing in-depth training in areas of expertise, general product knowledge, and integration.
Ensuring the availability of technical infrastructure, systems, products, and services.
Working closely with cross-function teams to build a consistent client experience and identify opportunities for new product/feature development.
Ensuring that communication flows internally and externally between different stakeholders at its best.
Serving as a coach and trusted advisor to valued company clients.
Establishing, documenting, and communicating best practice processes and procedures for ongoing management and solving operational problems and a database that has a tracking of all operations and documents, including but not limited to the knowledge base, operations manual, marketing reports, processes, and procedures.
Looking after the implementation of project plans for current and new projects to achieve targets.
Supporting other agents in progressing their tickets.
Following up and reporting customer escalations in a timely manner.

Requirements

What you will bring:

Fresh graduate or 0-1 years of experience in customer service, technical support, or related fields, with internships or project experience in tech environments preferred.
Foundational understanding or strong interest in learning technical infrastructures, networks, software systems, and database concepts through on-the-job training and professional development.
Strong analytical and problem-solving abilities with demonstrated examples from academic projects, internships, or personal initiatives.
Adaptability to work in fast-paced customer-facing environments with varying priorities and time-sensitive requests.
Self-motivated learner with eagerness to develop technical skills independently while receiving mentorship and guidance.
Flexibility with working hours to support customer needs across different time zones.
Strong communication skills with ability to explain technical concepts clearly to non-technical audiences and willingness to develop presentation capabilities.
Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or related fields. Relevant certifications, bootcamp completion, or demonstrated technical aptitude considered.
Enthusiasm for customer success and technology
Quick learning ability and growth mindset
Basic understanding of cloud platforms, APIs, or communication technologies (SMS, voice, messaging) is a plus

As a Unifone, you will receive a range of benefits:

Competitive salary and bonus.
Unifonic share scheme (we are all owners!).
30 holiday days after the first anniversary.
Your Birthday off!
Spend up to 25 days per year working from anywhere in the world!
Paid leave and assistance for new parents.

","hiringOrganization":{"@type":"Organization","name":"Unifonic","sameAs":"https://www.unifonic.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote job"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Customer Support Engineer (m/w/d)","datePosted":"2025-08-05","description":"

Your role:

Support customers with all quality-related questions
Forward customer questions to the appropriate channels within the Aptiv organization
Instill quality awareness among all those who can influence the quality of our products, processes, or systems
Ensure compliance with APTIV regulations and guidelines
Be the APTIV point of contact for all quality-related issues at customer sites.
Support OEM customers and Tier 1 suppliers by providing feedback on observations, root causes, breakpoints, immediate corrective actions, long-term corrective actions, etc.
Collect and analyze issues with the customer and take rapid action to resolve problems and prevent production line disruption due to quality issues.
Initiate communication and (if necessary) meetings with the involved parties to inform and determine the necessary actions.
Initiate containment activities (sorting/rework) at the customer site with clear instructions in coordination with the Aptiv plant.
Coordinate quality improvement activities at the customer site and verify the effectiveness of solutions with solid breakpoints.
Record, report, and track facts and figures for dissemination to customers using appropriate tools (8D reports, DPRTS, customer system).
Report on key performance indicators upon request from management.
Be the voice of the customer at the assembly plant within the Aptiv organization.
Initiate actions to prevent the occurrence of nonconformities related to products, processes, or systems.
Support weekly status review meetings internally and with customers
Maintain the tracking file of all reported and identified quality issues
Support trials and tests with customer and Aptiv engineering

Your background:

3-5 years of relevant experience
Completed technical degree or technical expert
Specialization: Electrical Systems
Advanced written and spoken German and English skills
Advanced Excel, presentation, reporting, and analysis skills
Leadership skills
Basic project management and financial knowledge

“Important Company Update – Please Read Before Applying. On January 22, 2025, Aptiv announced its decision to separate its EDS division to form two separate independent companies:https://www.automotiveworld.com/news-releases/aptiv-announces-intention-to-separate-its-electrical-distribution-systems-business/

This role is within the EDS segment, and you will be joining that segment as it becomes its own entity, with a rich heritage and proven track record as a global leader in low and high voltage power and signal distribution systems. Our solutions are central to enabling the next generation of electrified, automated, and connected vehicles, and we are committed to innovation, sustainability, and engineering excellence.

We are looking for talented individuals who are excited by the opportunity to help shape the future of EDS and delivering industry-leading solutions to the world’s top automotive manufacturers.”

Why join us?

You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs
You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents

Aptiv Benefits:

Our working style: flexible work environment
Learning, professional growth and development in a world-recognized international environment.
Access to internal & external training, coaching & certifications.
Recognition for innovation and excellence.
Opportunities to give back to the community

#CA-UH

Apply today, and together let’s change tomorrow!

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Company Overview

Group/Division

Job Description/Preferred Qualifications

Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
Ensures equipment enhances customer production.
Repairs and updates equipment at customer facility.
Repairs of system level problems (which have multiple causes and for which no standard procedures exist) are based on engineer’s technical knowledge, education, training and certification
Engineer’s may access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions

Minimum Qualifications

BS or above degree in electronic engineering , physics or any related in semiconductor.
NCG ~ 3 years of work experience is required.
Good communication skill in English

KLA is proud to be an equal opportunity employer

Your role:

Support customers with all quality-related questions
Forward customer questions to the appropriate channels within the Aptiv organization
Instill quality awareness among all those who can influence the quality of our products, processes, or systems
Ensure compliance with APTIV regulations and guidelines
Be the APTIV point of contact for all quality-related issues at customer sites.
Support OEM customers and Tier 1 suppliers by providing feedback on observations, root causes, breakpoints, immediate corrective actions, long-term corrective actions, etc.
Collect and analyze issues with the customer and take rapid action to resolve problems and prevent production line disruption due to quality issues.
Initiate communication and (if necessary) meetings with the involved parties to inform and determine the necessary actions.
Initiate containment activities (sorting/rework) at the customer site with clear instructions in coordination with the Aptiv plant.
Coordinate quality improvement activities at the customer site and verify the effectiveness of solutions with solid breakpoints.
Record, report, and track facts and figures for dissemination to customers using appropriate tools (8D reports, DPRTS, customer system).
Report on key performance indicators upon request from management.
Be the voice of the customer at the assembly plant within the Aptiv organization.
Initiate actions to prevent the occurrence of nonconformities related to products, processes, or systems.
Support weekly status review meetings internally and with customers
Maintain the tracking file of all reported and identified quality issues
Support trials and tests with customer and Aptiv engineering

Your background:

3-5 years of relevant experience
Completed technical degree or technical expert
Specialization: Electrical Systems
Advanced written and spoken German and English skills
Advanced Excel, presentation, reporting, and analysis skills
Leadership skills
Basic project management and financial knowledge

We are looking for talented individuals who are excited by the opportunity to help shape the future of EDS and delivering industry-leading solutions to the world’s top automotive manufacturers.”

Why join us?

You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs
You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents

Aptiv Benefits:

Our working style: flexible work environment
Learning, professional growth and development in a world-recognized international environment.
Access to internal & external training, coaching & certifications.
Recognition for innovation and excellence.
Opportunities to give back to the community

#CA-UH

Apply today, and together let’s change tomorrow!

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

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Your role:

Support customers with all quality-related questions
Forward customer questions to the appropriate channels within the Aptiv organization
Instill quality awareness among all those who can influence the quality of our products, processes, or systems
Ensure compliance with APTIV regulations and guidelines
Be the APTIV point of contact for all quality-related issues at customer sites.
Support OEM customers and Tier 1 suppliers by providing feedback on observations, root causes, breakpoints, immediate corrective actions, long-term corrective actions, etc.
Collect and analyze issues with the customer and take rapid action to resolve problems and prevent production line disruption due to quality issues.
Initiate communication and (if necessary) meetings with the involved parties to inform and determine the necessary actions.
Initiate containment activities (sorting/rework) at the customer site with clear instructions in coordination with the Aptiv plant.
Coordinate quality improvement activities at the customer site and verify the effectiveness of solutions with solid breakpoints.
Record, report, and track facts and figures for dissemination to customers using appropriate tools (8D reports, DPRTS, customer system).
Report on key performance indicators upon request from management.
Be the voice of the customer at the assembly plant within the Aptiv organization.
Initiate actions to prevent the occurrence of nonconformities related to products, processes, or systems.
Support weekly status review meetings internally and with customers
Maintain the tracking file of all reported and identified quality issues
Support trials and tests with customer and Aptiv engineering

Your background:

3-5 years of relevant experience
Completed technical degree or technical expert
Specialization: Electrical Systems
Advanced written and spoken German and English skills
Advanced Excel, presentation, reporting, and analysis skills
Leadership skills
Basic project management and financial knowledge

We are looking for talented individuals who are excited by the opportunity to help shape the future of EDS and delivering industry-leading solutions to the world’s top automotive manufacturers.”

Why join us?

You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs
You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents

Aptiv Benefits:

Our working style: flexible work environment
Learning, professional growth and development in a world-recognized international environment.
Access to internal & external training, coaching & certifications.
Recognition for innovation and excellence.
Opportunities to give back to the community

#CA-UH

Apply today, and together let’s change tomorrow!

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

What is Rojo all about?

Founded in 2011, Rojo Integrations has transformed from a consulting firm into a comprehensive SAP integration leader, partnering with top software vendors like SAP, Coupa, SnapLogic, and Solace.

As the leading SAP integration partner and ultimate expert, we provide seamless enterprise integration and data analytics solutions, enabling real-time insights and empowering digital transformation. Trusted by global Bluechip companies such as Heineken and Siemens, we deliver tailored services to meet unique business needs.

Rojo is headquartered in the Netherlands and operates globally from its offices in the Netherlands, Spain, and India. We specialize in SAP integration modernization and business processes, improving data integration and business strategies. Our 360-degree portfolio includes consultancy, software development, and managed services to streamline integration, enhance observability, and drive growth.

About the team and your role

The Rojo Managed Services team brings our customers extra capacity and peace of mind with real-time monitoring, error reporting, troubleshooting and active performance improvements. It is our job to make sure our customers get integrated and stay integrated. On a daily basis we try to avoid incidents from happening, and when they occur, we try to provide a sustainable solution as soon as possible. Every day there is another puzzle to solve. Do you want to join our team of puzzlers and help us solve the next challenge?

What do you need to succeed

· 3-6 years’ experience within an IT organization

· Preferred experience in Integration Support along with knowledge of Monitoring/Observability tools like Splunk/Data Dog, etc

· Knowledge of leading integration platforms like SAP CI or SnapLogic or MuleSoft (preferrable SAP CI with adapter support over SAP PO)

· Passionate about technology and/or programming

· Professional English proficiency

· A strong customer service focused personality

· Capable to work in a diverse, global team that runs 24/7

· Familiarity with Event Driven Architecture is favorable

· Past working experience with applications like Salesforce, AWS, Snowflake, MS Dynamics CRM, other ERP tools. Basic Programming experience

· Working experience with JIRA service desk or similar solutions

· Comfortable with rotational/flexible/weekend shifts and hybrid work environment from our Pune, India office.

· Immediate joiner preferable.

Additional Desired skills

· A bachelor’s degree in computer science, Software Engineering, or equivalent

· Analytical skills to identify patterns and improvement opportunities 

· A Continuous Improvement mindset

· Ability to work according to procedures and best practices

· Able to work with a high degree of autonomy

What do we offer?

· The chance to gain work experience in a dynamic and inspiring environment and launch your career

· Plenty growth opportunities while working in a high energy and fun environment

· The opportunity to work on innovative projects with colleagues who are genuinely proud of their contribution

· Training and mentoring to support your professional development with a yearly education budget

· International atmosphere with Multicultural environments (+- 20 nationalities)

· A global, inclusive and diverse working climate within a world conscious organization.

· Plus, other exciting benefits specific to each region.

Rojo is committed in achieving diversity & inclusion in terms of gender, caste, race, religion, nationality, ethnic origin, sexual orientation, disability, age, pregnancy, or other status. All qualified candidates are encouraged to apply.

No one fits a job description perfectly, and there is no such thing as the perfect candidate. If you don't meet all the criteria, we'd still love to hear from you.

Does that spark your interest? Apply now.

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