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Rose Rocket 🚀 is a market leader in Transportation Management Software. We’re a startup going after the $700+ billion dollar trucking industry, leading the shift to SaaS while revolutionizing the way trucking companies sell, service, and innovate. We are a “more human, less corporate” culture that is built around doing work that matters, winning as a team, and celebrating success. We’d love to hear from you if you want to build this with us.

We understand that joining a team is one of the most important decisions you make ❤️, and adding a team member is one of the most important decisions we’ll make. Through our process, we want you to get to know us and understand how you approach problems, learn, and what motivates you.

We are looking for an experienced support and services professional to join our RevOps team as a Customer Support Representative! In this role, you will be representing the voice of the customer throughout Rose Rocket, while helping our customers throughout their day-to-day operations with agility and care. You will be providing high quality service to our customers and helping our team achieve business goals, while contributing to various projects to level up our customer experience.

This is an incredibly exciting time at Rose Rocket and this role will give you the opportunity to make a direct impact on our users’ experience every day.

Responsibilities

Responding to inbound inquiries from Rose Rocket customers via email, live chat and phone.
Diagnose and resolve customer issues by using product knowledge, internal resources, and escalation paths.
Deliver customer feedback to our Product/Engineering teams to improve the product
Leverage AI tools to increase team efficiency
Consistently meeting or exceeding service KPIs such as Time to First Response, Time to Resolution and CSAT.
Work closely with the team to maintain our help center, product releases, address critical issues, case escalations, incident/crisis management, or other work that impacts our customers and our business.
Have a continuous improvement mindset and an abundance of ideas.

Requirements

1-3 years of experience in customer support preferably with SaaS technologies and bonus points for experience in the trucking industry
Have proven success in achieving or exceeding performance goals.
Have a passion for incredible customer service, exceptional communication (verbal, written, and listening) and excellent people skills.
Demonstrate incredible attention to detail and have an analytical and technical mindset that helps you meticulously understand, evaluate, and solve issues quickly, efficiently and accurately.
You are a proven reliable resource to your team members, fellow employees, and your peers. You are approachable, professional, and thorough in all that you do.

Extra Credit

Here are a few points that while not required will help you stand out!

Customer Training/Onboarding Experience
Project management experience - have you ever helped manage a work-related project? (big or small!)
Experience working with CRM Tickets (Hubspot or Salesforce)

Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and are excited about this opportunity, then we want to hear from you!

Perks & Benefits at Rose Rocket
🏥 A comprehensive benefits program + health care spending account
🐣 Parental leave top-up - read about it here
💰 Stock option plan
💻 A Macbook and a sweet tech equipment combo to get you started

🏝 Start with three weeks of vacation (with an option to purchase an additional week every year) + winter holidays office closure and 3 personal days!

💼 Downtown Toronto office complete with an in-house coffee shop, music room, library and a few other lifestyle perks that keep our days fun

Equal Employment Opportunity

Rose Rocket does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email careers@roserocket.com.

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7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through the power of connected & engaged teams.

As the Customer Support Representative at 7shifts, you’ll be a key driver of the satisfaction and retention of our customers by helping them unlock the full value of our platform. As the first point of contact for customers via chat, email, and phone, you’ll provide personalized, empathetic, and solution-focused support and serve as a key contributor to the success of 7shifts.

We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.

We currently offer two different shifts during the week, Sunday to Thursday and Tuesday-Saturday. Please note that the working schedule is subject to change depending on business needs. If a change is needed, there will be adequate notice and communication.

What You’Ll Do:

Act as the first point of contact with 7shifts customers via chat, email, and phone channels to effectively troubleshoot and problem-solve concerns
Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential
Identify new ways customers can benefit from the product, understand their business challenges, and find creative solutions to their problems
Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
Collaborate closely with the Support team by actively participating in team meetings and discussions

What You Bring:

1-2 years of experience in a technical customer support role (or similar)
Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is key
Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
A resourceful and resilient approach to problem-solving, using available tools and keen attention to detail to find the best solutions
The ability to learn quickly and stay up to date on new features and product releases, adapting to current offerings to effectively assist customers
Curiosity to learn and tackle new challenges, with a commitment to owning customer interactions—ensuring thorough investigation, effective troubleshooting, clear communication, and proactive education for both customers and internal teams
The ability to understand the customers’ perspective and address their needs with empathy and efficiency

It’d be even cooler if you had:

Experience working in the Support function of a SaaS company
Experience supporting a US Payroll software
Experience working in the restaurant industry
Fluency in Spanish or French

Our Commitment To Our Shifties:

Opportunity: Our product is evolving in exciting ways, and we’re focused on delivering even more value to restaurants. This momentum creates real opportunities to learn and grow. Whether you’re honing your craft or exploring new paths, you’ll be supported and empowered to own your growth and impact a product shaping the future of the restaurant industry.
Challenge: We’re tackling real problems in a fast-moving, complex industry. The work is scrappy and ambiguous, but meaningful. You’ll think critically, act with intention, and shape solutions that make a real difference for restaurant teams.
Culture: We’re proud to be recognized among the best workplaces in North America. Guided by our mission and values, we move fast to solve meaningful problems and celebrate wins together. Whether through in-office and remote events, team offsites like Sparks, or everyday moments of connection, we create space for shared growth, collaboration, and fun.
Equity: We’re a Series C, VC-backed SaaS company, and we believe everyone should share in the success they help create. When we build together, we grow together.
Health and Wellness: We support Shifties in and outside of work, knowing that what people need can change over time. From day one, you’ll have access to benefits like health and dental, lifestyle spending accounts to a parental leave program built with flexibility in mind, to help you bring your best self to work.
Flexibility: Our team is intentional around how and where we work, whether remotely, in person, or a mix of both. We prioritize candidates who thrive in a hybrid work environment with offices in Saskatoon and Toronto, ensuring in-person collaboration and connection when possible. Plus, we offer a flexible vacation policy to encourage everyone to recharge when needed. Oh, and our ‘90 Day Shift’ program lets Shift work from (almost) anywhere because who wouldn’t want to trade their desk for a beach view once in a while?
Support: We set Shifties up for success with the tools they need, like the latest Apple tech, a home office setup, and some 7shifts swag to make it official. But support goes beyond day one. We’re serious about professional growth, offering coaching, feedback, development planning, and opportunities to grow from within.

We know you might not check every box, and that’s okay. If you’re excited about this role, inspired to contribute to a meaningful product, and eager to share ideas that drive real change, we’d love to hear from you. We’re building an inclusive team that reflects the diverse industry we serve, and we welcome applicants from all backgrounds.

We thank you for your interest in joining the 7shifts team!

Our privacy policy can be found here.

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Job Description

What if you could use your people skills to support a product that impacts how communities’ hospitals, homes, sports stadiums, and schools worldwide are built?

Construction impacts the lives of nearly everyone in the world, yet it’s also one of the world’s least digitized and least-served industries. That’s why we’re looking for a talented Customer Support Representative (CSR) to join Procore’s journey to revolutionize construction.

As a Customer Support Representative, you’ll utilize your strong technical problem-solving and people skills to help save our customers time and resources via first-contact resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.

As a member of Procore’s first CUstomer Support team in Costa Rica, you’ll be provided with the resources to master your craft and clarity of purpose through a shared vision—to improve the lives of everyone in construction. With encouragement from nurturing leaders, you’ll have access to programs and equitable opportunities to help you grow and thrive, both personally and professionally. This position is a great launching point to careers on our Custom Solutions, Documentations, and Enablement teams, and more! If you’re excited by the opportunity to work with a dynamic, diverse team in a fast-paced, fast-growing environment—Procore is the place for you!

This position will report to the Senior Manager of Customer Support and is based in our Heredia, Costa Rica office.

We provide our customers with 24/7, around-the-clock support and are looking for candidates to join us immediately.

What You’Ll Do:

Acquire and maintain a thorough understanding of Procore’s business model, system, and technologies; in order to educate customers and optimize their abilities to utilize Procore’s suite of software products and integrations
Ability to thrive in a high-volume, fast-paced contact center environment. Success in this role is measured by key performance metrics; including adherence to assigned schedules, productivity, customer satisfaction, first-contact resolution, and attendance
Ability to troubleshoot technical issues, diagnose the root cause(s) of problems, research, and find answers to customer questions through established resources
Partner with other Procore departments to resolve complex customer problems and manage cases to the point of resolution. Leverage your strong collaboration skills, connecting with other teams as needed to provide appropriate solutions
Deliver a best-in-class customer experience by managing customer cases through a queue of telephone, chat, and email inquiries to deliver an exceptional experience and enable customers to achieve their goals with Procore’s software
Diligent, consistent attention to detail, and a strong commitment to the integrity of accurate documentation, record keeping, and data security
Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike
Proactively seek guidance and direction from manager and co-workers when appropriate.
Convey Procore’s culture and our values of Openness, Optimism, and Ownership in each interaction and adhere to established ethical standards at all times

What We’Re Looking For:

1+ years of experience in a contact center or technical support environment; or 2+ years of related customer support experience
This position requires a High School Diploma or GED
Critical thinker with the ability to assess and provide proactive advice and solutions; efficiently escalate client cases quickly, when appropriate
Strong multitasking skills with the ability to self-manage workload while providing extraordinary client experiences
Ability to communicate optimistically, clearly, and successfully with clients and handle customer inquiries with poise and professionalism
Reliable self-starter with excellent attendance and time management skills
Excellent written and oral communication skills to communicate with internal and external clients
Eagerness and ability to learn quickly, remain agile, adapt to a changing product, and follow processes and procedures
Team player who also works well without supervision and is detail-oriented and open-minded.
Fluent English speaker

Additional Information

Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

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Description

Wellhausen Legacy, Llc

Job Description: Customer Support Representative

Do you enjoy helping customers while delivering exceptional service in a fast-paced environment?

Are you detail-oriented with strong communication skills and a passion for operational excellence?

Are you excited about supporting a legacy company focused on customer satisfaction?

Do the values of stewardship, versatility, and family resonate strongly with you?

Do you find the improvement of people’s lives through stewardship of God-given resources inspiring?

Then Wellhausen Legacy, LLC is right for you!

Customer Support Representative Job Summary

The Customer Support Representative provides quality service via phone, email, and in person to customers and coworkers. This role ensures customer satisfaction by managing orders, resolving issues, coordinating logistics, and maintaining product knowledge to create a second-to-none customer experience.

Customer Support Representative Responsibilities

Manage customer orders from initiation to fulfillment ensuring accuracy and satisfaction
Handle quote intake and enter data into ERP/CRM systems
Proactively track and update customers on order status and delivery
Troubleshoot issues and coordinate internal teams for resolution
Analyze and report customer feedback for service improvement
Maintain accurate records in ERP/CRM systems
Coordinate logistics with the shipping department and resolve delivery issues
Collaborate with production, shipping, or engineering to resolve issues
Provide or facilitate technical customer support
Recommend process improvements to enhance customer experience
Support additional tasks or special projects as assigned by management

Customer Support Representative Skills And Competencies

Strong written and oral communication skills
Basic math and problem-solving skills
Proficiency in Microsoft Office and Outlook
Ability to follow written/oral instructions and adapt quickly
Collaborative work ethic and professional demeanor

Customer Support Representative Qualifications

High school diploma or GED preferred
Familiarity with MS Office and accounting software
Ability to work in a fast-paced, evolving environment
Commitment to continuous improvement
Valid driver's license with clean 3-year record

Work Environment

Primarily indoors in a climate-controlled office; occasional transitions to manufacturing or outdoor environments. PPE such as safety glasses and closed-toe shoes required in some areas.

Physical Requirements

Sitting and/or walking (33%-75%)
Stooping, bending, twisting (10%-25%)
Lifting up to 25 lbs. occasionally (0%-33%)

Benefits

Health Insurance
Vision Insurance
Dental Insurance
401(k)
Paid Time Off
Profit Sharing
Counseling

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Description & Requirements

\n\n\n\n\n\n\nThe Company:
Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.
In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-driven individuals, with a real passion for providing exceptional customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that empowers our employees to thrive, contribute meaningfully, and be their best.

What’s The Role?

Are you passionate about creating an exceptional customer experience and excited by the opportunity to work at the intersection of finance and technology? If so, consider joining the Bloomberg Customer Support (BCS) team - a vital part of our User Support business. In this role, you’ll be supporting the world’s leading financial professionals by helping them gaining access to the Bloomberg’s powerful tools and data, enabling them to make critical decisions in real time.
As a Bloomberg Customer Support professional, you play a key role in two critical focus areas: to provide exceptional customer service to a broad range of clients, and ensure fast and effective management of various client workflows and Bloomberg terminal-related hardware/software issues.
You will be responsible for supporting client onboarding by handling the installation and setup of Bloomberg software, managing license and login-related queries, and configuration of proprietary hardware (such as biometric authentication device and keyboards), as well as other technical and login support for our mobile and desktop applications. Support is delivered over the phone, email and via Bloomberg Instant Messaging. You’ll also proactively reach out to clients to assist with license activation, hardware setup, and software configuration, ensuring timely, secure, and seamless access to our products. In addition, you will collaborate with internal teams across functions and regions to resolve complex issues, while maintaining effective communication and ensuring consistent adherence to company standard.
Secondly, you will connect with our clients, including CEOs and executive managers, who rely on proprietary data and insights, by providing technical training on the Bloomberg Terminal and connecting them to relevant internal teams based on the Bloomberg products and platforms they use. You will be part of a global team of over 500 professionals, collectively supporting clients in more than 15 languages. It’s a unique opportunity to contribute to the success of global market participants while building your own expertise in a dynamic, fast-paced environment.
Who you are:
You come to work with a purpose, understanding the fast paced environment our clients operate in. You are curious, passionate about client service and excellence, and take pride in delivering meaningful support. You thrive in a collaborative environment where clients count on you every day, and where you challenge and support your colleagues to innovate, grow and consistently deliver outstanding service possible.
What's in it for you?

We provide all new hires with an 8-week training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.
You'll never stop learning...we'll invest in your career, and coupled with our unrivaled approach to career development and help you expand your skills and opportunities in this role through project involvements. As a Bloomberg Customer Support Representative, you will have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.
You will have the opportunity to champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Data, Technical Support, Finance, Enterprise Services and Corporate Admins.
This is an entry level role where you'll need to have:

A minimum of a Bachelor’s degree and the ability to start full time work in May 2026
Up to 3 years of full-time work experience
Business proficiency and fluency in English and Thai to support respective clients
A passion for delivering outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
Demonstrated interest in financial markets or technology, with the aspiration to grow in financial/fintech services industry (example: degree major, work/internships or extracurricular activities)
Exposure to customer support or stakeholder engagement of various profiles through school, work/internships or extracurricular activities
Willingness to learn new technologies and ability to retain and apply new information
Excellent attention to detail, with an aptitude for working quickly and accurately under pressure
Effective multi-tasking and problem solving skills, with the ability to work independently and as part of a larger global team
An interest in progressing a career within Bloomberg

We’d love to see:

Curiosity to identify, research, and resolve customer technology, software and hardware issues
Awareness of data management, privacy and information security
Aptitude to work within highly connected and software-based systems

You'll need to be able to:

Occasionally work weekends or on a bank holiday (weekday off in lieu)

Please note this is a two stage application process. Following the submission of your main application, you will receive an email with directions to complete an online assessment. Completing this assessment is a necessary step to be considered for the role.
If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/company/

Bloomberg is committed to improving the communities, cities and countries in which we work, and we support various initiatives including hiring and developing local talent. So, we may prioritise candidates with legal authorisation to work full-time in Singapore for this role, who do not require Bloomberg to sponsor their work authorization. ","hiringOrganization":{"@type":"Organization","name":"Bloomberg","sameAs":"https://www.bloomberg.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore","addressCountry":"Singapore","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"Sr Customer Support Representative","datePosted":"2025-09-18","description":"About Entangle:Entangle envisions a crypto ecosystem where data and assets flow freely and seamlessly across both Web2 and Web3. It's Omnichain Made Easy. We are dedicated to developing B2B solutions with custom universal data feeds and cross-chain messaging solutions optimized for developers' needs.
Position: Sr Support RepresentativeWe are seeking an experienced support representative with independent problem-solving capabilities and a keen interest in becoming an expert in Entangle blockchain technologies. The candidate will collaborate closely with Product and Business Development (BD) teams, as well as internal and external Engineering teams, on various products. Your work will ensure that the Customer Success team meets all its commitments and has the knowledge and capabilities to deliver best-in-class support to our customers.
As one of the first members of the Entangle Support team, you will provide support for Entangle's core products. Expect to handle a variety of support requests, ranging from answering simple questions to troubleshooting complex on-chain issues, including those from dApp end-users and Entangle Validators and Transmitter Agents. You need to be comfortable with key concepts of Cross-chain/Omnichain, Liquid Staking, and Bridging, and be adept at reproducing issues while working closely with the engineering and product teams to relay user feedback and ensure continuous improvement of Entangle.
Key Responsibilities:- Respond to technical customer requests in accordance with our SLAs and own them until resolution.- Provide valuable customer feedback to the product team and identify opportunities for product improvements or solutions to common issues.- Proactively identify, develop, and maintain support knowledge documentation.- Help update FAQ to keep any issues that arise in the ticketing funnel through to discord moderators.- Help build a global support team by establishing operational protocols and standards.- Work in an on-call environment.
Requirements:- Some courses in Computer Science or equivalent experience troubleshooting technology-related issues.- Experience in the blockchain ecosystem.- Experience with help desk ticketing platforms such as Intercom or Zendesk.- Excellent problem-solving and analytical skills.- Ability to work independently and within teams.- Excellent empathy, active listening, and resiliency skills.- Strong organizational and time management skills.- Ability to effectively manage multiple diverse and complex problems simultaneously.- Exceptional client-facing and customer service skills, including relationship building/management and verbal communication.- DeFi knowledge preferred.- Familiarity with GitHub, JIRA, Confluence, and other similar programs is a plus.
What We Offer:- An exciting and growing international start-up with ambitious goals in a revolutionary, multi-billion dollar industry.- Attractive compensation plus token allocations.- Remote work in a timezone that corresponds well with UAE or Indochina time.- Paid vacation and public holidays.- Opportunity to work closely with the founding team and have your voice heard.- Compensation paid in USDT.","hiringOrganization":{"@type":"Organization","name":"Entangle","sameAs":"https://www.entangle.fi/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dubai","addressCountry":"United Arab Emirates","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Customer Support Representative (SaaS)","datePosted":"2025-09-18","description":"

Company Introduction

We’re part of a leading Recruitment-as-a-Service (RaaS) network powered by Hustler Marketing. Hustler Marketing is a full-service digital agency serving eCommerce stores and B2B brands globally, specializing in email & SMS marketing, UGC ads, creative production, and high-quality talent placement.

What sets us apart is our values: bold creativity, data-driven decision making, and a linchpin mindset. Nearly 75 clients across 5 continents trust us not only for campaigns, but also for building strong, scalable teams that drive long-term growth. Hustler Marketing recruits top talent across the Americas, Europe, and Asia, offering flexibility, global reach, and meaningful opportunities to shape client success.

As we expand our RaaS (Recruitment As A Service) talent pool, we’re seeking stellar Customer Service Representatives who combine empathy, problem-solving, and professionalism. Your role will be central in supporting digital companies that collaborate with Hustler Marketing to build world-class customer experience teams.

About The Role

As a Customer Service Representative within our RaaS talent pool, you’ll serve as the front line of support for users of digital platforms. Depending on client’s and partner’s requirements, you will manage queries through chat, email, ticketing systems, and occasionally phone, ensuring every interaction leaves a positive, professional impression.

You’ll be expected to master products quickly, resolve account-level issues, escalate when needed, and collaborate with internal client teams to close feedback loops. The role demands attention-to-detail, patience, product knowledge, good communication and the ability to act autonomously, all while upholding high standards for company’s success.

This role is a great fit if you enjoy finding solutions, communicating with people, thriving in structured workflows, but can also think on your feet when situations require flexibility. You’ll help businesses protect customer relationships, reduce churn, and create memorable user experiences.

Mission Statement

The mission of this role is to ensure every user interaction reflects the quality promise of our RaaS network: fast, accurate, empathetic, and proactive support. You’ll play a crucial role in protecting client relationships, improving user satisfaction, and ensuring customers remain loyal and supported.

General Responsibilities

The responsibilities of a Customer Service Representative include the following:

Responding to incoming user queries (email, chat, ticketing), delivering solutions that are clear, helpful, and timely.
Troubleshooting common usage, account, or billing issues with confidence.
Escalate more technical or non-standard issues to specialist or product teams when needed.
Diligent follow-ups to ensure complete resolution of support cases.
Document interactions clearly in the support or CRM system; ensure records are accurate and helpful.
Contributing to knowledge base materials, FAQs, and support content to improve self-service for users.
Identifying patterns of issues and reporting feedback to product/operations teams for continuous improvement.
Upholding service level expectations and maintaining consistency in tone, empathy, and brand standards.

Overall, the Customer Service Representative will play an important role in driving customer success and maintaining our clients’ reputation for excellence by delivering exceptional support and ensuring reliability in the user experience.

Position Specifications

This Customer Service Representative role includes the following:

Full-time commitment, 8 hours per day.
Availability during appropriate office hours depends on the client's time zone (often European or US hours).
Competitive compensation with potential for additional benefits.
Full employee status with payroll, statutory benefits, and employment compliance.
Paid annual leave and sick leave.
Standard notice period according to the employment contract.

Requirements

About You

Profile
You are a dedicated support professional with strong communication skills and a customer-first mindset. Having 2+ years of experience in customer service, ideally within SaaS, tech, or digital-product environments. Capable of learning new platforms quickly, managing multiple support channels, and balancing empathy with efficiency.

Possess the ability to thrive in structured processes but can also adapt and exercise judgment when situations fall outside the script. Ability to explain things simply, follow through reliably, and escalate issues appropriately. You enjoy helping people and taking pride in leaving every customer feeling heard and supported. Working in remote or distributed teams is familiar to you; collaboration and clear communication are your strengths.

Detail-oriented and disciplined in how you manage customer interactions, keeping records accurate in CRM or ticketing systems, and ensuring every issue is tracked to closure. SaaS environments often move quickly, and you are comfortable handling a high volume of queries without compromising on quality. Can switch between multiple support tools with ease, manage competing priorities, and stay composed under pressure. Having the ability to spot recurring issues and provide actionable feedback to product or engineering teams adds value beyond the individual interaction.

Motivated by outcomes, not just closing tickets, but making sure the customer’s problem is genuinely solved. You measure your success by customer satisfaction and retention, and understand that every support touchpoint can impact brand perception. Proactive by nature, you don’t wait for problems to repeat but look for patterns, share insights, and contribute to knowledge bases or FAQ improvements. Ultimately, you see yourself not just as a problem-solver, but as a partner in strengthening the relationship between customers and the product.

Key Traits for This Position
The ideal Customer Service Representative in the RaaS talent pool is a well-rounded professional who combines empathy, communication, and problem-solving with strong organizational discipline. They excel at active listening and show patience in moments of user frustration, skillfully de-escalating situations while ensuring customers feel heard and supported. With clear written and verbal communication, they can translate technical or complex topics into simple, actionable explanations that users can easily understand. They bring strong organizational skills, managing multiple tickets at once with diligence in tracking, following up, and ensuring no issue is left unresolved. Guided by a problem-solving mindset, they are resourceful and effective even when existing processes don’t fully address a case. Their approach is grounded in empathy and a customer-obsessed attitude, caring deeply about the overall user experience rather than just resolving tickets quickly. At the same time, they operate with autonomy and accountability, taking full ownership of support issues from start to finish while remaining adaptable to new platforms, tools, and evolving client needs.

Key Requirements

Minimum 2 years of customer support experience (SaaS or tech/digital industries preferred).
Proven experience handling high volume of user interactions via email, chat, or tickets.
Familiarity with one or more support/CRM systems (e.g., Zendesk, Intercom, Freshdesk, Salesforce).
Strong written and verbal English.
Ability to learn software and product workflows quickly.
Comfortable working remotely and coordinating across time zones.
Educational qualification: Bachelor’s degree or equivalent work experience preferred.
Exceptional business-level English communication skills
Self-starter with proven ability to work autonomously with minimal team overlap
Team player motivated by achieving clearly stated stretch goals
Excellent time management and organizational skills
Diplomatic and persuasive communication style

","hiringOrganization":{"@type":"Organization","name":"Hustler Marketing","sameAs":"https://hustlermarketing.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bogota, Colombia - Remote","addressCountry":"Colombia","addressRegion":"South America"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Customer Support Representative (SaaS)","datePosted":"2025-09-18","description":"

Company Introduction

About The Role

Mission Statement

General Responsibilities

The responsibilities of a Customer Service Representative include the following:

Responding to incoming user queries (email, chat, ticketing), delivering solutions that are clear, helpful, and timely.
Troubleshooting common usage, account, or billing issues with confidence.
Escalate more technical or non-standard issues to specialist or product teams when needed.
Diligent follow-ups to ensure complete resolution of support cases.
Document interactions clearly in the support or CRM system; ensure records are accurate and helpful.
Contributing to knowledge base materials, FAQs, and support content to improve self-service for users.
Identifying patterns of issues and reporting feedback to product/operations teams for continuous improvement.
Upholding service level expectations and maintaining consistency in tone, empathy, and brand standards.

Position Specifications

This Customer Service Representative role includes the following:

Full-time commitment, 8 hours per day.
Availability during appropriate office hours depends on the client's time zone (often European or US hours).
Competitive compensation with potential for additional benefits.
Full employee status with payroll, statutory benefits, and employment compliance.
Paid annual leave and sick leave.
Standard notice period according to the employment contract.

Requirements

About You

Key Requirements

Minimum 2 years of customer support experience (SaaS or tech/digital industries preferred).
Proven experience handling high volume of user interactions via email, chat, or tickets.
Familiarity with one or more support/CRM systems (e.g., Zendesk, Intercom, Freshdesk, Salesforce).
Strong written and verbal English.
Ability to learn software and product workflows quickly.
Comfortable working remotely and coordinating across time zones.
Educational qualification: Bachelor’s degree or equivalent work experience preferred.
Exceptional business-level English communication skills
Self-starter with proven ability to work autonomously with minimal team overlap
Team player motivated by achieving clearly stated stretch goals
Excellent time management and organizational skills
Diplomatic and persuasive communication style

","hiringOrganization":{"@type":"Organization","name":"Hustler Marketing","sameAs":"https://hustlermarketing.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Santiago, Santiago Metropolitan Region, Chile - Remote","addressCountry":"Chile","addressRegion":"South America"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"Customer Support Representative (SaaS)","datePosted":"2025-09-18","description":"

Company Introduction

About The Role

Mission Statement

General Responsibilities

The responsibilities of a Customer Service Representative include the following:

Responding to incoming user queries (email, chat, ticketing), delivering solutions that are clear, helpful, and timely.
Troubleshooting common usage, account, or billing issues with confidence.
Escalate more technical or non-standard issues to specialist or product teams when needed.
Diligent follow-ups to ensure complete resolution of support cases.
Document interactions clearly in the support or CRM system; ensure records are accurate and helpful.
Contributing to knowledge base materials, FAQs, and support content to improve self-service for users.
Identifying patterns of issues and reporting feedback to product/operations teams for continuous improvement.
Upholding service level expectations and maintaining consistency in tone, empathy, and brand standards.

Position Specifications

This Customer Service Representative role includes the following:

Full-time commitment, 8 hours per day.
Availability during appropriate office hours depends on the client's time zone (often European or US hours).
Competitive compensation with potential for additional benefits.
Full employee status with payroll, statutory benefits, and employment compliance.
Paid annual leave and sick leave.
Standard notice period according to the employment contract.

Requirements

About You

Key Requirements

Minimum 2 years of customer support experience (SaaS or tech/digital industries preferred).
Proven experience handling high volume of user interactions via email, chat, or tickets.
Familiarity with one or more support/CRM systems (e.g., Zendesk, Intercom, Freshdesk, Salesforce).
Strong written and verbal English.
Ability to learn software and product workflows quickly.
Comfortable working remotely and coordinating across time zones.
Educational qualification: Bachelor’s degree or equivalent work experience preferred.
Exceptional business-level English communication skills
Self-starter with proven ability to work autonomously with minimal team overlap
Team player motivated by achieving clearly stated stretch goals
Excellent time management and organizational skills
Diplomatic and persuasive communication style

","hiringOrganization":{"@type":"Organization","name":"Hustler Marketing","sameAs":"https://hustlermarketing.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lima, Callao Region, Peru - Remote","addressCountry":"Peru","addressRegion":"South America"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Customer Support Representative (SaaS)","datePosted":"2025-09-18","description":"

Company Introduction

About The Role

Mission Statement

General Responsibilities

The responsibilities of a Customer Service Representative include the following:

Responding to incoming user queries (email, chat, ticketing), delivering solutions that are clear, helpful, and timely.
Troubleshooting common usage, account, or billing issues with confidence.
Escalate more technical or non-standard issues to specialist or product teams when needed.
Diligent follow-ups to ensure complete resolution of support cases.
Document interactions clearly in the support or CRM system; ensure records are accurate and helpful.
Contributing to knowledge base materials, FAQs, and support content to improve self-service for users.
Identifying patterns of issues and reporting feedback to product/operations teams for continuous improvement.
Upholding service level expectations and maintaining consistency in tone, empathy, and brand standards.

Position Specifications

This Customer Service Representative role includes the following:

Full-time commitment, 8 hours per day.
Availability during appropriate office hours depends on the client's time zone (often European or US hours).
Competitive compensation with potential for additional benefits.
Full employee status with payroll, statutory benefits, and employment compliance.
Paid annual leave and sick leave.
Standard notice period according to the employment contract.

Requirements

About You

Key Requirements

Minimum 2 years of customer support experience (SaaS or tech/digital industries preferred).
Proven experience handling high volume of user interactions via email, chat, or tickets.
Familiarity with one or more support/CRM systems (e.g., Zendesk, Intercom, Freshdesk, Salesforce).
Strong written and verbal English.
Ability to learn software and product workflows quickly.
Comfortable working remotely and coordinating across time zones.
Educational qualification: Bachelor’s degree or equivalent work experience preferred.
Exceptional business-level English communication skills
Self-starter with proven ability to work autonomously with minimal team overlap
Team player motivated by achieving clearly stated stretch goals
Excellent time management and organizational skills
Diplomatic and persuasive communication style

","hiringOrganization":{"@type":"Organization","name":"Hustler Marketing","sameAs":"https://hustlermarketing.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cape Town, Western Cape, South Africa - Remote","addressCountry":"South Africa","addressRegion":"Africa"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Customer Support Representative (SaaS)","datePosted":"2025-09-18","description":"

Company Introduction

About The Role

Mission Statement

General Responsibilities

The responsibilities of a Customer Service Representative include the following:

Responding to incoming user queries (email, chat, ticketing), delivering solutions that are clear, helpful, and timely.
Troubleshooting common usage, account, or billing issues with confidence.
Escalate more technical or non-standard issues to specialist or product teams when needed.
Diligent follow-ups to ensure complete resolution of support cases.
Document interactions clearly in the support or CRM system; ensure records are accurate and helpful.
Contributing to knowledge base materials, FAQs, and support content to improve self-service for users.
Identifying patterns of issues and reporting feedback to product/operations teams for continuous improvement.
Upholding service level expectations and maintaining consistency in tone, empathy, and brand standards.

Position Specifications

This Customer Service Representative role includes the following:

Full-time commitment, 8 hours per day.
Availability during appropriate office hours depends on the client's time zone (often European or US hours).
Competitive compensation with potential for additional benefits.
Full employee status with payroll, statutory benefits, and employment compliance.
Paid annual leave and sick leave.
Standard notice period according to the employment contract.

Requirements

About You

Key Requirements

Minimum 2 years of customer support experience (SaaS or tech/digital industries preferred).
Proven experience handling high volume of user interactions via email, chat, or tickets.
Familiarity with one or more support/CRM systems (e.g., Zendesk, Intercom, Freshdesk, Salesforce).
Strong written and verbal English.
Ability to learn software and product workflows quickly.
Comfortable working remotely and coordinating across time zones.
Educational qualification: Bachelor’s degree or equivalent work experience preferred.
Exceptional business-level English communication skills
Self-starter with proven ability to work autonomously with minimal team overlap
Team player motivated by achieving clearly stated stretch goals
Excellent time management and organizational skills
Diplomatic and persuasive communication style

","hiringOrganization":{"@type":"Organization","name":"Hustler Marketing","sameAs":"https://hustlermarketing.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Buenos Aires, Buenos Aires, Argentina - Remote","addressCountry":"Argentina","addressRegion":"South America"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Customer Support Representative (SaaS)","datePosted":"2025-09-18","description":"

Company Introduction

About The Role

Mission Statement

General Responsibilities

The responsibilities of a Customer Service Representative include the following:

Responding to incoming user queries (email, chat, ticketing), delivering solutions that are clear, helpful, and timely.
Troubleshooting common usage, account, or billing issues with confidence.
Escalate more technical or non-standard issues to specialist or product teams when needed.
Diligent follow-ups to ensure complete resolution of support cases.
Document interactions clearly in the support or CRM system; ensure records are accurate and helpful.
Contributing to knowledge base materials, FAQs, and support content to improve self-service for users.
Identifying patterns of issues and reporting feedback to product/operations teams for continuous improvement.
Upholding service level expectations and maintaining consistency in tone, empathy, and brand standards.

Position Specifications

This Customer Service Representative role includes the following:

Full-time commitment, 8 hours per day.
Availability during appropriate office hours depends on the client's time zone (often European or US hours).
Competitive compensation with potential for additional benefits.
Full employee status with payroll, statutory benefits, and employment compliance.
Paid annual leave and sick leave.
Standard notice period according to the employment contract.

Requirements

About You

Key Requirements

Minimum 2 years of customer support experience (SaaS or tech/digital industries preferred).
Proven experience handling high volume of user interactions via email, chat, or tickets.
Familiarity with one or more support/CRM systems (e.g., Zendesk, Intercom, Freshdesk, Salesforce).
Strong written and verbal English.
Ability to learn software and product workflows quickly.
Comfortable working remotely and coordinating across time zones.
Educational qualification: Bachelor’s degree or equivalent work experience preferred.
Exceptional business-level English communication skills
Self-starter with proven ability to work autonomously with minimal team overlap
Team player motivated by achieving clearly stated stretch goals
Excellent time management and organizational skills
Diplomatic and persuasive communication style

","hiringOrganization":{"@type":"Organization","name":"Hustler Marketing","sameAs":"https://hustlermarketing.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Quito, Pichincha, Ecuador - Remote","addressCountry":"Ecuador","addressRegion":"South America"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Customer Support Representative (SaaS)","datePosted":"2025-09-18","description":"

Company Introduction

About The Role

Mission Statement

General Responsibilities

The responsibilities of a Customer Service Representative include the following:

Responding to incoming user queries (email, chat, ticketing), delivering solutions that are clear, helpful, and timely.
Troubleshooting common usage, account, or billing issues with confidence.
Escalate more technical or non-standard issues to specialist or product teams when needed.
Diligent follow-ups to ensure complete resolution of support cases.
Document interactions clearly in the support or CRM system; ensure records are accurate and helpful.
Contributing to knowledge base materials, FAQs, and support content to improve self-service for users.
Identifying patterns of issues and reporting feedback to product/operations teams for continuous improvement.
Upholding service level expectations and maintaining consistency in tone, empathy, and brand standards.

Position Specifications

This Customer Service Representative role includes the following:

Full-time commitment, 8 hours per day.
Availability during appropriate office hours depends on the client's time zone (often European or US hours).
Competitive compensation with potential for additional benefits.
Full employee status with payroll, statutory benefits, and employment compliance.
Paid annual leave and sick leave.
Standard notice period according to the employment contract.

Requirements

About You

Key Requirements

Minimum 2 years of customer support experience (SaaS or tech/digital industries preferred).
Proven experience handling high volume of user interactions via email, chat, or tickets.
Familiarity with one or more support/CRM systems (e.g., Zendesk, Intercom, Freshdesk, Salesforce).
Strong written and verbal English.
Ability to learn software and product workflows quickly.
Comfortable working remotely and coordinating across time zones.
Educational qualification: Bachelor’s degree or equivalent work experience preferred.
Exceptional business-level English communication skills
Self-starter with proven ability to work autonomously with minimal team overlap
Team player motivated by achieving clearly stated stretch goals
Excellent time management and organizational skills
Diplomatic and persuasive communication style

","hiringOrganization":{"@type":"Organization","name":"Hustler Marketing","sameAs":"https://hustlermarketing.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Medellín, Medellin, Colombia - Remote","addressCountry":"Colombia","addressRegion":"South America"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Customer Support Representative (SaaS)","datePosted":"2025-09-18","description":"

Company Introduction

About The Role

Mission Statement

General Responsibilities

The responsibilities of a Customer Service Representative include the following:

Responding to incoming user queries (email, chat, ticketing), delivering solutions that are clear, helpful, and timely.
Troubleshooting common usage, account, or billing issues with confidence.
Escalate more technical or non-standard issues to specialist or product teams when needed.
Diligent follow-ups to ensure complete resolution of support cases.
Document interactions clearly in the support or CRM system; ensure records are accurate and helpful.
Contributing to knowledge base materials, FAQs, and support content to improve self-service for users.
Identifying patterns of issues and reporting feedback to product/operations teams for continuous improvement.
Upholding service level expectations and maintaining consistency in tone, empathy, and brand standards.

Position Specifications

This Customer Service Representative role includes the following:

Full-time commitment, 8 hours per day.
Availability during appropriate office hours depends on the client's time zone (often European or US hours).
Competitive compensation with potential for additional benefits.
Full employee status with payroll, statutory benefits, and employment compliance.
Paid annual leave and sick leave.
Standard notice period according to the employment contract.

Requirements

About You

Key Requirements

Minimum 2 years of customer support experience (SaaS or tech/digital industries preferred).
Proven experience handling high volume of user interactions via email, chat, or tickets.
Familiarity with one or more support/CRM systems (e.g., Zendesk, Intercom, Freshdesk, Salesforce).
Strong written and verbal English.
Ability to learn software and product workflows quickly.
Comfortable working remotely and coordinating across time zones.
Educational qualification: Bachelor’s degree or equivalent work experience preferred.
Exceptional business-level English communication skills
Self-starter with proven ability to work autonomously with minimal team overlap
Team player motivated by achieving clearly stated stretch goals
Excellent time management and organizational skills
Diplomatic and persuasive communication style

","hiringOrganization":{"@type":"Organization","name":"Hustler Marketing","sameAs":"https://hustlermarketing.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Johannesburg, Gauteng, South Africa - Remote","addressCountry":"South Africa","addressRegion":"Africa"}}}},{"@type":"ListItem","position":15,"item":{"@type":"JobPosting","title":"Customer Support Representative","datePosted":"2025-09-16","description":"

At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With hundreds of clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions, ranging from small community financial institutions to new, innovative direct banks.

Summary:
The Customer Support Representative (CS Rep) reports to the Director of Customer Support and is directly responsible for the support of financial institutions utilizing the Apiture software. The CS Rep will be made aware of issues through calls, tickets and emails, and will be responsible for diagnosing production level issues, spotting trends and working with internal staff and vendors to get resolution for the customer. The CS Rep will also help to serve as a mouthpiece for users and customers, aiding the Product team in determining how best the system can be made more user-friendly.

Shift: 11am-8pm EST, Monday thru Friday

Location (Wilmington, NC, Remote):
We are based in Wilmington, NC, but will consider remote candidates in our preferred time zones of CST/EST.

\n\n

Responsibilities:

Handle calls from financial institutions in a friendly, resolution-oriented manner.
Work help desk tickets by responding quickly, prioritizing issues, developing and employing work arounds to immediately solve user problems and communicating resolution to affected users.
Spot trends among tickets in order to identify the root cause of issues.
Work with the Product, QA and Development teams to ensure larger, underlying issues are addressed in a timeliness corresponding to their priority level.
Work with the Product team to help inform future enhancements—conveying what customers have said would improve the product, as well as an idea of priority for these enhancements.
Ensure compliance with Apiture policies, standards and procedures.
Other functions as necessary.

\n\n

Requirements:

Bachelors degree preferred or commensurate industry experience
Experienced with working with customers in a technical/software support capacity necessary
Ability to work in a fast paced environment where constant prioritization is essential.
Strong written and verbal communication skills.

\n\n\n","hiringOrganization":{"@type":"Organization","name":"Apiture","sameAs":"https://www.apiture.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Wilmington, NC / Remote","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"Customer Support Representative (Dutch & English Fluency Required)","datePosted":"2025-09-16","description":"At TreviPay, we help clients grow by streamlining B2B payments through a combination of innovative technology, service expertise, and working capital to improve their customer’s experience and free up funding for growth. We facilitate $6 billion in transactions per year in 18 currencies for customers in more than 27 countries. We specialize in payment and credit management for B2B companies across the globe, setting the stage for the future of omni-channel B2B payments by extending terms, handling invoicing and managing collections. We take care of our clients by taking care of their customers Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
Fluent in Dutch (any additional European languages a plus) and have good written and oral English language skills.
Duties and Responsibilitieso Display high productivity, program knowledge, expertise, sound decision-making, and proven ability to function autonomously.o Provide primary support and solutions for customer inquiries through phone and email communications for internal and external customers.o Provides complete resolution to customer inquiries and provides appropriate solutions for long-term customer satisfactiono Delivers engaging customer interactions through various communication channels.o Escalates involved or complex situations quickly and accurately to other team members, departments, or leadershipo Solid understanding of one or more programs based on team alignment.o Proactively identify process enhancements that will improve department results and efficiencies.o Function as a change leader by embracing changeo Flexible with tasks and hours to meet the department's and customers' needs.o Supports TreviPay policies/procedures.o Perform other duties as assigned by leadership.
Qualificationso Fluent in Dutch and have good written and oral English language skills.o Ability to meet deadlines and adhere to SOP Policieso Proven ability to assess, prioritize, and balance daily workload while using personal judgment with sound decision-making skillso Good written and verbal communication skillso Positive attendance, dependability, and reliabilityo Proficient knowledge of Windows applications, including Outlook, Word, and Excelo Proficient use of Saleforce/ Service Cloudo Attention to detailo 1-2 Years of Experienceo High School / College PreferredWhy you will love working at TreviPay· Competitive salary· NS Business Card· 26 vacation days annually at full-time employment· Pension plan with Nationale nederlanden· Casual environment and dress· Employee referral program· Professional, Innovative and highly collaborative team· Hybrid work· Competitive bonus scheme· Days off for volunteer work· Fun activities and company outings · Fruit at work At TreviPay we believe:· in saying yes to unique and challenging requirements· empowered team members are creative team members· our products make the customer’s day just a little bit better· work/life balance makes us all more effective","hiringOrganization":{"@type":"Organization","name":"TreviPay","sameAs":"https://www.trevipay.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Rijswijk, Netherlands","addressCountry":"The Netherlands","addressRegion":"Europe"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"Customer Support Representative","datePosted":"2025-09-16","description":"

About Magma Math

Magma is one of the world’s fastest-growing and most celebrated edtech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning — while giving them real-time visibility into student progress.

The result? More inclusive, engaging, and effective math classrooms for all learners.

But we’re not just building better tools. We’re tackling one of the biggest challenges in global education: math underperformance. With 1 in 5 students globally struggling in math — a subject that forms the backbone of so many career paths — we believe the opportunity to improve outcomes at scale is massive.

We’re already the go-to solution in thousands of schools — and we’re just getting started. As we expand rapidly across the U.S. and Europe, we’re building a team as ambitious as our mission: to help millions of students unlock their full potential in math.

About The Role

At Magma Math, our Customer Success team works closely with our users and is responsible for ensuring they get the maximum value out of our product. The Customer Support Representative (CSR) is the first line of defense in our partnerships with school districts. We are looking for an outgoing, curious, and responsible person for the role of CSR. The role includes interacting primarily with teacher users via chat, email, and on Zoom during office hours regarding product questions, support cases, and bug reporting. Your task will be to resolve their questions and problems by providing friendly, prompt, and knowledgeable responses. You will also be responsible for helping districts roster students and teachers, ensuring our customers have the right access to the Magma Math platform. To thrive in this role, you should be comfortable juggling and prioritizing multiple initiatives at once, remaining calm and solutions oriented when our customers have urgent needs. You should be the type of person who is passionate about helping others and always strives to go the extra mile - you will be the face of Magma Math to our users.

Primary Responsibilities

Provide friendly and knowledgeable chat support to our customers
Hold weekly office hours to help troubleshoot and answer questions on the fly
Get intimately familiar with school rostering systems to ensure our customer teachers and students have the right access to Magma Math
Create and edit creative and brand-aware (fun!) external support documentation and user guides
Help craft and send product-focused customer email communication
Respond to customer surveys to see where we can improve our products and services
Report bugs and feature requests to our Product team
Run our Solutions Competition twice a year, emailing customers and tracking usage across all North American district partners
Send customer swag

What You'Ll Bring To The Magma Team

Very social and enjoy collaborating with others
Independent and sharp problem-solver
Ability to world-class service with great patience and a smile
Flexible and open to rapid changes in a dynamic work environment
Interested in growing together with us
Comfort with technology, ideally with basic knowledge of Excel and SQL
Ability to analyze data to make informed decisions
2+ years of work experience, bonus if you have experience in education, ed tech, technical customer support, or have completed a coding bootcamp

Why You'Ll Love Working Here

You'll be part of a growing tech scale-up with the incredibly important mission of positively impacting K-12 math education across the U.S.
We’re a supportive, highly collaborative team environment
We invite your innovative ideas! Magma is open to new solutions and approaches. Your ideas and perspective will be incredibly valuable to the growth of Magma
Visiting our partner districts is a blast! You’ll see Magma in action. Meeting our district teams in person is an incredibly rewarding experience and you’ll learn deeply how the product is impacting student learning
An opportunity to work on a meaningful mission and have an exceptional impact on education, society, and how children learn math across the world

Details

Start: ASAP

Benefits: health, dental, vision, 401k, generous PTO policy + bank holidays off, paid parental leave

We are an office-first culture and require 4 days in-office per week. We are open to hiring in any of our office locations in:

Dallas, TX
Grand Rapids, MI
New York, NY

","hiringOrganization":{"@type":"Organization","name":"Magma","sameAs":"https://www.magma.se/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":18,"item":{"@type":"JobPosting","title":"Customer Support Representative - Front Desk Manager - Part Time","datePosted":"2025-09-16","description":"

Location: Warwick

Company: Fred Astaire Dance Studios®

Description

We are growing! Fred Astaire Dance Studios® - Warwick is excited to be adding to our team. We are currently hiring for a Customer Support Representative.

Do you enjoy making others smile, helping those around you, staying organized, and being part of a fast-paced environment? If so, we may have an excellent opportunity for you.

This role is crucial to our clients, team members, and overall studio experience. Each day, you will greet students, answer questions about their accounts and studio activities, and help keep information organized to ensure management and instructors succeed.

A love for people and the ability to build rapport is essential, as you will also speak with potential new clients and share how dance can positively transform their lives. If this sounds like the right fit, apply quickly—we are looking to welcome our newest team member as soon as possible!

Who We Are

At Fred Astaire Dance Studios®- Warwick our mission is simple:
Enriching lives – physically, mentally, emotionally & socially, through the positive, transforming power of dance.

Founded in 1947 on Park Avenue in Manhattan, we have grown into a franchise network of more than 180 studios worldwide, serving over 25,000 students. We are proud to carry forward the legacy of Mr. Fred Astaire by fostering an environment of kindness, warmth, and fun.

From wedding dances and social lessons to group classes and national competitions, Fred Astaire Dance Studios® has something for everyone. Our students stay with us not only for the high-quality instruction but also for the welcoming, supportive community they experience from the moment they walk through our doors.

Responsibilities

Greet and welcome guests as soon as they arrive at the studio
Answer, screen, and forward incoming phone calls
Maintain a tidy and presentable reception area with necessary materials (pens, forms, brochures, etc.)
Provide accurate information in person, over the phone, and via email
Receive, sort, and distribute daily mail and deliveries
Update calendars and assist with scheduling meetings
Support management with clerical tasks such as filing, photocopying, transcribing, and faxing
Assist students and team members with account or event-related inquiries

Requirements

Previous customer service or administrative experience preferred
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to multitask and thrive in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook)
Friendly, professional demeanor and a passion for working with people

✨ Join our team and help us continue spreading the joy of dance!

Requirements

Professional attitude and appearance
Basic experience with Microsoft Word, Excel, Publisher, Etc...
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service Skills

","hiringOrganization":{"@type":"Organization","name":"Fred Astaire Dance Studios","sameAs":"https://www.fredastaire.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warwick, Rhode Island, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":19,"item":{"@type":"JobPosting","title":"Customer Support Representative (Spanish&English)","datePosted":"2025-09-15","description":"

Hello! Let's get to know each other better. We are Quarks, a Ukrainian company that creates products and technologies in Social Discovery and online dating. We are focused on developing high-touch products that help people worldwide meet and communicate online. We also work on services for marketing, analytics, and moderation.

Our flagship product is Kismia, an international online dating platform available on the WEB, iOS, and Android. We have been helping people share their thoughts, desires, and feelings for over 10 years with the help of technology. Kismia has 60 million users and is available in 9 languages. Our employees, quarks, made this possible.

Now, we are looking for an experienced specialist to fill the position of Customer Support Representative, who will strengthen our support team and provide quality support to our users.

You will have the following tasks:

Providing customer support services to our website users: resolving user issues, determining the cause of the problem, selecting and explaining the best way to solve it
Interacting with our website customers, answering frequently asked questions and resolving payment issues
Providing customer support via chat and tickets
Adherence to communication procedures, guidelines and policies
English language level: Upper-Intermediate+ English level: fluent
Spanish language level: fluent
Portuguese language level: fluent
Developed communication skills, stress resistance
Availability of a personal computer, round-the-clock access to the Internet

What Is Important For Us:

It will be a plus for us if you have:

Experience With Zendesk

What Awaits You At Quarks:

We have a great team. Trust in everything, competence and a sense of humour - we work with the best.
Competitive salary. A salary that will allow you to focus on product development and motivate you. Regular review of the performance review rate based on the results of work
Your safety is the most important thing to us. We go through everything together
Comfortable conditions and schedule. All work is remote, so you can work comfortably at home and from anywhere in the world. We work only during the day and rest at night; we do not have night shifts. In case of prolonged power outages, Kyiv residents have access to an office equipped with generators, water, etc. The office is a 2-minute walk from the Taras Shevchenko metro station.
Education and career development: We offer in-house training, our own library, a community for sharing experience, and participation in key IT industry events. We support Lifelong Learning — we encourage learning and reimburse the cost of external courses.
Paid days off and vacation. You can take a day off or vacation at any time you need it without any additional explanation
Openness and feedback. We have no taboo topics and no excessive subordination
Take care of your health. We care about you, providing 10 paid sick days per year.

Our work is inspiring because we connect millions of people around the world every day.

You can learn more about Quarks on social media.

Do you want to be a part of the team? We are waiting for your CV

","hiringOrganization":{"@type":"Organization","name":"Quarks","sameAs":"https://quarks.tech/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"Customer Support Representative","datePosted":"2025-09-15","description":"Culligan Water Winnipeg
Proudly family-owned and operated in Manitoba for over 70 years

\nBenefits & Perks

\n

Extended health benefits (medical, dental, vision)
Group RRSP with company match
Paid vacation
Company-paid training and ongoing professional development
Employee discounts on Culligan in-home products
Eligibility for annual recognition programs and training events\n

Job SummaryCulligan Water of Winnipeg is looking for an enthusiastic and customer-focused individual to join our team as a Customer Service Representative. In this role, you’ll be the first point of contact for our customers—helping with orders, resolving issues, and ensuring their needs are met with the care and attention we’ve built our reputation on.

\nWe are a family-owned and operated business, proudly serving Manitoba for over 70 years, and we are looking for someone who values teamwork, community, and delivering exceptional service.

\nResponsibilities

Assist customers by processing orders, answering questions, and managing accounts
Provide proactive support by building strong relationships with customers
Schedule service appointments and delivery orders
Coordinate with our service and operations teams to ensure smooth scheduling
Contact customers for additional service opportunities or maintenance plans
Escalate unresolved concerns to the appropriate department for resolution\n

Qualifications

\n

High school diploma or equivalent
Minimum 2 years of customer service experience (office or retail)
Strong organizational and time management skills
Proficient in Microsoft Office (Word, Excel, Outlook)
Excellent communication skills, both written and verbal
A positive, professional attitude and a passion for helping others\n

About UsAt Culligan Water Winnipeg, we are proud to be Manitoba’s trusted water experts for over 70 years. As a family-owned and operated business, we take pride in providing reliable, high-quality water solutions to households, businesses, and communities across the province.

\nBacked by Culligan’s international expertise, our Winnipeg team delivers advanced water treatment products and personalized service that only a local, family-run company can provide. From water softeners and filtration systems to drinking water solutions, we help Manitobans enjoy better water every day.

\n\n
\n\n\n Compensation: $17.00 per hour\n \n

\n

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.

Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.

\n\n
\n\n

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

","hiringOrganization":{"@type":"Organization","name":"Culligan","sameAs":"https://www.culligan.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Winnipeg, MB, CA","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Customer Support Representative | ZR_27456_JOB","datePosted":"2025-09-15","description":"

This is a remote position.

\n\nPaid hours per week: 37.5 hours
\n\n\n
\n\n\n
\n\n\nJob Role Overview
We are seeking an experienced Customer Support Representative to join our team and handle their customer calls of about 100 a day. The successful candidate will be responsible for the following responsibilities:\n\n\n

\n\n\n\n\n\n\nResponsibilities
\n\n

Act as Inbound Call Center Agent for buildings to log package deliveries, let the courier into the building remotely and make sure they place the packages in the designated area.
De-escalate situations with upset customers who get locked out of their apartments.
Engage with customers to learn about and address their needs, complaints, or other issues with products or services.
Confirm or clarify information and diffuse angry clients, as needed.
Document all call information according to standard operating procedures.
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high volume production environment

\n\n\n\n\n\n
\n

Requirements

2+ years of experience in a call center environment of at least 100 calls per day.
4+ years of experience in handling high-profile voice accounts is a MUST.
Reliable internet connection and a quiet work environment. Proficient in conversational and written English.
Strong interpersonal skills, multitasking abilities, and organizational skills.
Able to work in a fast-paced environment, thinking quickly and making sure to adhere to Standard Operating Procedures (SOPs)
Coachable, Punctual, Assertive, and Diligent.

\n\n
\n
","hiringOrganization":{"@type":"Organization","name":"BruntWork","sameAs":"https://www.bruntworkcareers.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"Customer Support Team Lead, Linga","datePosted":"2025-09-15","description":"

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Customer Support Team Lead within PNC's Linga organization, you will be based in Florida, Pittsburgh or California.

Schedule will be Sunday to Thursday, days off are Friday & Saturday. We can be flexible on your start time. It can be anywhere between 9:00 am - 12:00 pm ET.

Linga Point of Sale Customer Support Team lead will be responsible for leading and developing the technical support team members, managing their own customer case load, and resolving customer issues in a timely manner. A Team lead will also handle escalated customers and tickets which need to be resolved within the designated SLA's.

- Managing escalated calls/tickets
- Monitoring teams adherence to KPI's and SLA's
- Resolving technical Issues in a timely manner
- Supporting technical support representativesPNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Provides sales, service and execution support for new and ongoing client relationships. May serve as a customer solutions resource.
Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy. Performs common processing and ensures compliance with standard regulations and processes. May administer complex implementation plans and related client interactions.
Acts as a point of contact for clients, client teams or service partners and may act as an escalation point for complex client implementation and servicing issues.
Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. Provides reports as needed.
Serves as a peer resource and may perform general administrative support.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Decisions, Client Counseling, Client Relationship Building, Competitive Advantages, Customer Experience (CX), Personal Initiative, Relationship Management, Results-Oriented

Competencies

Accuracy and Attention to Detail, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Management Process, Products and Services, Sales Support and Administration

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $34,008.00 – $81,250.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 07/09/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say \"Workday\" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (Eeo)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

","hiringOrganization":{"@type":"Organization","name":"PNC","sameAs":"https://www.pnc.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Home Location-FL (FLH01), United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"Home-Based Customer Support Representative","datePosted":"2025-09-15","description":"

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The DCX Client Services - Home-Based Customer Support Representative will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates will be

Highly proficient communicator in both spoken and written English
Problem analysis and problem-solving
Strong attention to detail
Industry: Promotions
Work Shift: 8:00 AM - 5:00 PM EST (USA)
Workdays: Monday through Friday (USA)
Written and spoken English skill: Very Proficient
Salary Range: 37,500
Customer-Focused Individual
Highly Organized

Role Details

Job Responsibilities

Responsible for responding promptly to customer inquiries.
Responsible for providing pricing and delivery information.
Responsible for documenting all order-related activities in various systems.
Responsible for obtaining and evaluating all relevant information to handle product and service inquiries.
Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication.
Provides cross-selling and up-selling by assisting customers in finding products that satisfies their needs.
Ensures up-to-date records of customer interactions, transactions, comments, and complaints.
Ensures timely review of orders to ensure ship date and method will result in prompt arrival.
Follow communication procedures, guidelines, and policies.
Ad hoc duties as assigned
Education: College degree in Communications or Marketing or any related field.
Experience: 1-3 years of Customer Service Experience, Client Service Representative, or any related roles.
Proficiency in most Microsoft Office Applications, specifically Word, Excel, and Outlook.
Customer orientation and ability to adapt/respond to diverse types of characters
Experience working with inbound and outbound calls, customer retention, and inside sales preferred.
Familiar with CRM systems and practices.

Additional Job Requirements

About Dcx

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

","hiringOrganization":{"@type":"Organization","name":"DCX PH","sameAs":"https://www.delegatecx.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"PH NCR Remote, Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"Customer Support Representative","datePosted":"2025-09-15","description":"Work Flexibility: Hybrid

First Shift: 10:30 am to 7:00 pm with overtime based on business need

What you will do -

Work as a liaison between customers and internal departments within the organization to ensure customer satisfaction. Responsibilities include but are not limited to responding to customer inquiries for information and pricing, data entry, and requests for technical support. To carry out responsibilities, this role must effectively interact with multiple departments, such as service parts, field service, materials, production, logistics, sales, finance, and management.

Answer all incoming customer calls from customers/sales reps and service techs and serve as a back-up for placing service part orders
Assist customers by determining order status and working to resolve product related problems and questions
Inform customers of standard procedures when placing an order and follow up (verbally or in writing) to ensure customer satisfaction
Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically or by fax with 48-hours of receipt for capital orders and 24-hours for service orders
Initiate and track documentation to authorize and direct work according to customers’ contractual obligations
Customer satisfaction: Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. Live The Stryker Brand, to earn customer loyalty by developing true friendships with our customers, providing best-in-class products, services, and quality
Responsible and accountable, being passionate toward the success of the business and treating all with dignity and respect
Build relationships and foster teamwork with fellow team members, leadership, and individuals within other departments

What you need –

Required -

2+ years of work experience
High school diploma or equivalent
Proficient computer literacy

Preferred -

ERP (JDE/SAP/Sales Force/Genesis) experience

Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.","hiringOrganization":{"@type":"Organization","name":"Stryker","sameAs":"https://www.stryker.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Michigan, Portage 3800 East Centre Ave, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":25,"item":{"@type":"JobPosting","title":"Customer Support Representative","datePosted":"2025-09-15","description":"

The Role:

The Morningstar Support Team seeks a Customer Support Representative to join its team to provide superior service to our institutional clients (financial advisors, banks, broker dealers, mutual fund companies, etc.)

This role will interact extensively with new and existing clients to provide a thorough understanding of Morningstar’s core investment data and innovative software products. The Customer Support Representative works closely with their Internal Sales and Customer Success Manager counterparts on client retention, issue resolution, and continuous process improvement while always advocating for our clients.

This position is based in our Chicago office.

Responsibilities:

Be accountable – Deliver excellent customer service by responding to all client inquires in a professional manner.
Act as training consultant – Our clients appreciate the value of our data and software for their needs, so we take the time to understand those needs and address them head on.
Continuously learn – Gain a deep understanding of Morningstar’s core data offerings and provide applicable best practices.
Think strategically – Demonstrate superior product, data and process knowledge and use that knowledge to anticipate client needs.
Offer white glove service – Provide the highest quality service to clients by professionally and thoughtfully answering inbound calls and emails.
Act as a team player – Interact with Morningstar’s data analysts, product developers, and customer success managers to address timely needs and/or issues in a prompt manner and to ensure proper processing, follow through and resolution of client requests.
Contribute to the Morningstar culture – As a Client Service Representative answering client inquiries in a positive, fast paced and innovative setting while consistently maintaining professional call/email management etiquette.
Assist in creating knowledge articles to drive our AI driven solutions.

Qualifications：

A minimum of three years of customer service, educational training, or sales experience in a professional corporate environment preferably within the financial services industry.
Adhere to attendance and scheduling policies, within a call center that operates on all weekdays, from 8:00 am – 6:00 pm.
Possess a working knowledge of office and support related technology including Microsoft Office, Salesforce CRM, and online chat and communication tools.
Excellent time-management, prioritization, communication, and analytical skills
Previous experience in a heavy volume call center service environment (phone, email, chat and internal communications) preferred.
Ability to communicate on technical issues with clients.
Strong written and verbal communication skills.

Compensation And Benefits

At Morningstar we believe people are at their best when they are at their healthiest. That’s why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

Financial Health
75% 401k match up to 7%
Stock Ownership Potential
Company provided life insurance - 1x salary + commission
Physical Health
Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
Additional medical Wellness Incentives - up to $300-$600 annual
Company-provided long- and short-term disability insurance
Emotional Health
Trust-Based Time Off
6-week Paid Sabbatical Program
6-Week Paid Family Caregiving Leave
Competitive 8-24 Week Paid Parental Bonding Leave
Adoption Assistance
Leadership Coaching & Formal Mentorship Opportunities
Annual Education Stipend
Tuition Reimbursement
Social Health
Charitable Matching Gifts program
Dollars for Doers volunteer program
Paid volunteering days
15+ Employee Resource & Affinity Groups

Total Cash Compensation Range

$58,150.00 - 98,875.00 USD Annual

Inclusive of annual base salary and target incentive

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we’ve found that we’re at our best when we’re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

001_MstarInc Morningstar Inc. Legal Entity","hiringOrganization":{"@type":"Organization","name":"Morningstar","sameAs":"https://www.morningstar.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Customer Support Representative - Ecommerce","datePosted":"2025-09-14","description":"Craving a dream job? Join one of Canada's Top Employers.

Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality, trust,and supportive work environment.

Job type: Full-time, Contract (seasonal)
Contract: from September 7 until December 24, 2025, with the possibility to extend to April 2026
Location: 8330 Chester St, Vancouver, BC V5X 3Y7
Working hours: 40 hours per week, Monday to Friday between 7 AM and 5:30 PM.
We seek full-time employees who can commit to the entire duration of the contract.
The expected pay range: hourly rate of $19.00
Do you love chocolates? As a proud Canadian Chocolatier, we create connection and joy through the power of chocolate and have a great deal of fun doing so.
We truly value diversity in our workforce and therefore, welcome applicants of all ethnic groups, genders, races, religions, abilities, and backgrounds.
We’re looking for a Customer Support Representatives to join our Business Gifting team based in Vancouver, BC, Chester Street.
Job Overview: In this role you will be supporting the promotion of these programs to new and existing customers through inbound and outbound calls. This position is an excellent opportunity for an individual who is passionate about providing incredible customer service and is looking to expand their customer service experience. Your success will come from your ability to engage with customers over the phone, promote these programs, and work in a team environment.
You will have the opportunity to:
• Validate contact information for existing and new customers
• Contact leads to promote our fantastic sales programs
• Support customers with our online ordering system
• Troubleshoot our website and online ordering system with customers
• Respond to inquiries from customers in a timely manner
• Other duties may include data entry, data organization, and research on new customers
You will be a good fit if you:
• Can provide great customer service and have strong multitasking skills
• Are able to work in a fast-paced environment
• Have basic level of Microsoft Office Suite (Excel) and can work with computer
• Have advanced level of spoken and written English
• Previous telephone customer service experience is an asset
Get ready to enjoy:
• 30% discount on all products through our online store
• Working with fantastic people who are passionate about creating incredible Purdys moments
• Fun working environment that values work-life balance
Ready to dive deeper? Check out our Instagram, TikTok or Facebook.

We appreciate the interest of all applicants, and while we wish we could personally reach out to everyone, we can only contact those selected for an interview.

We genuinely care about providing reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to a disability, please reach out to us via email at resumes@purdys.com. We're here to help!","hiringOrganization":{"@type":"Organization","name":"Purdys Chocolatier","sameAs":"https://www.purdys.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Vancouver, BC, V5X 3Y7, CA","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"Customer Support Representative (Remote Contract)","datePosted":"2025-09-13","description":"

At Vantage Learning, we empower educational institutions with transformative technology. We're on a mission, revolutionizing literacy education through AI-driven writing solutions and evidence-based instructional strategies. Our mission is to empower educators and students by providing cutting-edge tools and professional development that drive academic success by focusing on classroom first solutions.

Our contracted Customer Support Representatives are expected to assist end-users (mainly teachers) of our educational AI SaaS applications over the telephone. We are looking for bright, outgoing, and motivated individuals with a “can-do” attitude. This role is available for 15-30 hours a week.

Responsibilities include:

Tackle incoming client calls/e-mails related to application questions, application use, technical issues, and/or product and service orders
Engage in detailed conversation with customers to understand their needs and offer solutions
Quickly learn the various web-based software applications that we offer & utilize
Being self-motivated, with the ability to set & achieve self-imposed goals / objectives with minimal direction or supervision
Assist with additional operations tasks as directed by operations management
Work with end user technical staff to trouble-shoot technical issues
Work with various Vantage departments to ensure customer needs are met or exceeded
Assist in the Quality Assurance efforts of new products and services
Miscellaneous duties, as assigned

Qualifications Required:

- Bachelor’S Degree

1 year of customer-service and/or sales experience
Ability to maintain a positive, enthusiastic, and professional demeanor
Technical training related to software, network services and/or online applications
Excellent communications skills (verbal and written) with the ability to effectively converse & interact with the sales team to offer insight, solutions, and resolve issues
Excellent listening, time management and organizational skills
Experience in an IT and/or Software Helpdesk Support is a plus, but not required

Equal opportunity employment:There's one more, very important thing. We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply. We hope you can join us.","hiringOrganization":{"@type":"Organization","name":"Vantage Labs","sameAs":"https://www.vantage.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pennsylvania, New Hope, United States of America","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"Customer Support Representative","datePosted":"2025-09-13","description":"

Description

Union Bank is looking for a driven and customer-focused individual to join our team as a Customer Support Representative. In this role, you'll be the first point of contact for customers seeking help with their banking needs, delivering exceptional service across phone, email, and chat platforms.

Key Responsibilities

Respond to customer inquiries with professionalism and empathy
Resolve issues related to accounts, transactions, and digital banking tools
Maintain accurate records of customer interactions
Collaborate with internal teams to ensure timely and effective solutions
Uphold Union Bank’s commitment to excellence in every interaction

What We’re Looking For

Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Tech-savvy with a customer-first mindset
Previous experience in customer service or banking is a plus

Why work with us?

While working for a VT Based company that makes a difference in our VT and NH communities, you can enjoy the following perks:

Generous Paid Time Off
Health, Dental, and Life Insurance
Partially paid Short and Long-Term Disability
Company-matched 401K retirement account
Bankers’ hours
Paid Federal Holidays

This job can be performed from one of the following offices: Morrisville, Berlin, St. Johnsbury or Shelburne.

Requirements

High school diploma or GED
Ability to provide excellent customer service.
General Math skills
Strong organizational skills

· Detail-Oriented

· Excellent communication skills with ability to be concise, clear, and consistent.

","hiringOrganization":{"@type":"Organization","name":"Union Bank","sameAs":"https://www.ublocal.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Morrisville, VT, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Customer Support Representative","datePosted":"2025-09-12","description":"Acerca de PayJoy
PayJoy es un proveedor de servicios financieros con una misión clara: ayudar a clientes desatendidos en mercados emergentes a lograr estabilidad y éxito financiero. Otorgamos créditos a través de nuestra tecnología patentada que convierte un smartphone en una garantía digital, y gracias a nuestra avanzada inteligencia artificial, ciencia de datos y herramientas anti-fraude, podemos ofrecer los costos más bajos y calificar al mayor número de clientes en la industria. Hasta 2024, hemos proporcionado miles de millones de dólares en crédito a más de 12 millones de clientes, mientras mantenemos una rentabilidad sólida y sostenible a largo plazo.

Acerca del rol
El representante de soporte a clientes es responsable de atender a los aliados comerciales para atender y solucionar los problemas que tienen con los clientes finales a fin de retenerlos y hacer crecer el negocio.\n

Responsabilidades

Realiza interacciones con clientes/ tiendas a través de plataformas omnicanal (Voz - correo electrónico - chat) para resolver consultas y problemas técnicos relacionados con el uso de la aplicación y la plataforma para evaluación de crédito y servicio postventa, proporcionando respuestas claras y rápidas en tiempo real.
Registrar, en forma detallada y actualizada, los problemas y soluciones proporcionadas a las tiendas, para tener un historial claro que facilite el seguimiento y la mejora continua del servicio.
Identificar y proponer mejoras en los procesos internos y de soporte a la venta y postventa. Implementar cambios para aumentar la eficiencia y calidad de atención.
Mantener una comunicación clara y constante con las tiendas, para asegurar que estén informadas sobre actualizaciones y cambios en los procedimientos.
Satisfacción de tiendas: Realizar encuestas y recoger feedback de las tiendas sobre el servicio recibido.

Requerimientos

Estudios técnicos o universitarios incompletos en áreas relacionadas como Administración de Empresas, Comunicaciones o afines.
Conocimiento básico de herramientas de Microsoft Office y google suite.
Experiencia previa en servicio o atención al cliente, preferiblemente en el sector de ventas o financiero, de al menos 1 año.
Habilidades de comunicación efectiva, capacidad para trabajar en equipo y manejo de situaciones difíciles bajo presión.
Agilidad en el teclado, ortografía y redacción.
Deseable experiencia en software de gestión de relaciones con clientes (CRM) preferentemente Zendesk, en servicios financieros o tecnología.

Beneficios

100% de cobertura en salud para empleados y familiares directos.
Financiamiento de teléfono, audífonos, equipo de oficina en casa y beneficios de bienestar.
$2,000 USD anuales para viajes de coworking.
$2,000 USD anuales para desarrollo profesional.

Principios de PayJoy
En PayJoy estamos orgullosos de ser un empleador que promueve la igualdad de oportunidades. Damos la bienvenida y alentamos la inclusión de personas de todos los orígenes. No discriminamos por raza, religión, color, origen nacional, género (incluido el embarazo, parto o condiciones médicas relacionadas), orientación sexual, identidad de género, expresión de género, edad, estatus como veterano protegido, condición de discapacidad o cualquier otra característica legalmente protegida.","hiringOrganization":{"@type":"Organization","name":"PayJoy","sameAs":"https://www.payjoy.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lima","addressCountry":"Peru","addressRegion":"South America"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Customer Support Representative","datePosted":"2025-09-12","description":"

Come Dream With Us At Hatch

There’s nothing like a great night’s sleep—the cozy, wrapped-up-in-a-heavy-blanket kind of sleep. The fire-crackling, curtains-drawn, DO NOT DISTURB kind of sleep. You know, the good stuff.

But here’s the thing: while 85% of people agree sleep is the key to their well-being, more than half are unsatisfied with their own. Whether it’s stress, interruptions, work, or little ones waking in the night, so many people need help getting truly restorative rest.

That’s where we come in. At Hatch, we’re on a mission to help people build better sleep habits—so they can feel more focused, energized, and present in their lives. We’ve designed best-in-class smart sleep devices, paired with science-backed sleep content, to help people unwind nightly, sleep deeply, and wake gently. More than 5 million sleepers of all ages have made space for rest with Hatch, with our baby products in 1 in 3 nurseries and our adult product, Restore, taking over nightstands (and TikTok) worldwide.

The Opportunity

We’re looking for a Customer Support Representative who will play a critical role in ensuring our customers love Hatch! In this role, you’ll become a product expert responsible for helping customers use their Hatch apps and devices seamlessly. Ideal candidates are empathetic, great communicators who love helping people. We’re also looking for adept problem solvers who enjoy navigating tricky troubleshooting. Hatch customers need help getting better sleep around the clock, so this role will require availability on Saturday or Sunday. We are hiring for multiple positions and some shifts will require evenings. Our Customer Support team observes some, but not all holiday closures. Flexibility to work holidays is required.

What You’Ll Do:

Handle a high volume of customer inquiries that vary from shipping, to product functionality, to technical troubleshooting and more.
Learn the ins and outs of the entire suite of Hatch products and stay up to date on product changes
Provide friendly, empathetic, and personalized responses to Hatch customers
Use Support tools and documentation to investigate and troubleshoot hardware and software issues
Own customer inquiries end to end by gathering information, gaining deep understanding their issues, and providing solutions
Work collaboratively with your peers, product, and engineering teams to resolve issues and track bugs.

Who You Are:

Super customer focused! You love turning someone’s day around and you’re constantly looking for ways to improve the customer experience.
You’re a great communicator who knows how to translate complex technical information into a simple language
You love owning a problem end to end by using all the resources at your disposal but you also know when to ask for help
You’re efficient and organized; you don’t let things slip through the cracks and you’re always finding ways to do things faster and better
You’re adaptable to change, you know how to roll with the punches and enjoy innovating and trying new things
You’re a self-starter who is focused and productive in a remote work set up
You have a four year college degree or equivalent experience

Bonus If You Have:

1 - 2 years of Customer Service experience
Experience in high growth technology company
Interest in gadgets and new technology

Why You’Ll Love Working At Hatch

💛 We’re a certified Great Place to Work! 93% of our employees say Hatch is a great place to work.

💡 You’ll work with an amazing leadership team that truly values employees and leads with our company values every day.

🌙 We help people sleep better! Our products make a meaningful impact on people’s lives.
🎉 Our team is collaborative, fun, and full of brilliant minds.
🚀 We’re backed by world-class investors and growing fast!
🏡 We support flexibility with a remote-friendly work environment.

\n\n\n\n

The Perks & Benefits That Matter

✨ 100% paid medical, dental, and vision insurance for employees (80% for dependents, including domestic partners)

💰 Meaningful equity—you’re an owner here
📈 401(k) match (no vesting schedule!)
👶 16 weeks of fully paid parental leave
💆 16 free therapy sessions (for you + one other adult in your life)
💜 Financial support for family planning
🏡 Remote office + monthly internet reimbursement
🛍️ Friends & family discounts on Hatch products
🎟️ Exclusive discounts on travel, entertainment, and top retail brands

\n\n\n\n\n\n\n\n

💫 And so many more spontaneous perks!

About Hatch

Designed by experts and loved by parents, our Rest family—including Rest, Rest+, and Rest Go—helps little ones (and their grown-ups) build healthy sleep routines. For adults, Hatch Restore is a fully customizable smart sleep clock and sunrise alarm designed to help you unwind nightly, sleep deeply, and wake gently.

Founded in 2014 by parent entrepreneurs Ann Crady Weiss and Dave Weiss and featured on Shark Tank, Hatch is headquartered in Menlo Park, California.

We are an equal opportunity employer and are committed to building a diverse and inclusive team. We welcome applicants of all backgrounds, experiences, and perspectives.

Ready to Help the World Sleep Better?

We’d love to hear from you! Apply now and join us in making great sleep a reality for all.

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Job Title

Customer Support Representative (Spanish Bilingual)

Summary Of The Role:

You will deliver first and second level of support for B2B (Business-to-Business) and B2C (Business-to-Consumer) users over phone, e-mail, and with the help of different communication channels (Service Hub).

In This Role You’Ll:

Ensure on-call consulting to customers and partners.
Ensure high first contact resolution rate and effective problem-solving using your skills and knowledge.
Ensure thorough diagnosis and escalate issues with all relevant information and according to priority to further resolution groups, maintaining ownership, coordinating, following up, updating incidents, and reporting to customers until the case is closed.
Meet CS (Customer Service) KPIs (Key Performance Indicators) set and agreed for the department.
Work in numerous technical systems and interfaces (Merchant Products, integration with Central Amadeus Solutions, different inventory systems of hotel providers and car carriers).

About The Ideal Candidate:

Bachelor’s degree or higher education.
1+ years’ experience in a customer support role.
Speak and write fluently in English and Spanish and/or French (additional proficiency in German or Italian is beneficial).
Ability to support various systems and solutions simultaneously.
Commitment to customer satisfaction and timely delivery of results.
Quick learner, dedication to delivering results.
Proficient Pc-User.
Flexibility to work in shifts (morning and evening) and weekends.
Ability to work independently and prioritize tasks effectively.
Ability to manage multiple tasks and deadlines effectively.
Open to work in a hybrid set-up.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. 

","hiringOrganization":{"@type":"Organization","name":"Amadeus","sameAs":"https://amadeus.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Makati, Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Customer Support Representative","datePosted":"2025-09-12","description":"

Job Title

Customer Support Representative

Purpose of the role

Amadeus is committed to providing customers globally with superior support and service to ensure their success in using Amadeus solutions. Amadeus Hospitality’s award winning Customer Support team offers first line support to its global customer base in the hospitality industry. The first priority of the Customer Support team is to help every customer be more successful in using our products. 

The role of the Customer Support Representative is typically the entry point into the Customer Support organization and is intended to afford the right candidate an opportunity to build on basic computer and customer service skills while providing first line call-center support for basic customer inquiries.  The Customer Support  Representative works closely with our customers who are utilizing our industry leading hospitality solutions by helping them resolve inquiries and issues in a timely manner thus driving further adoption of our products/solutions while also reducing disruption to our customers while they use our products/solutions to run their business.

In This Role You'Ll:

Support Duties

Serve as Amadeus Hospitality customers’ first level of support via all incoming channels (phone, portal, email, etc.); initially for a specific product/product line with additional products trained as competency increases.  
Identify relevant resolution and communicate to clients and peers; distinguish between problem symptoms, and problem cause.
Ensure that a problem is resolved with tenacity using all means and tools at your disposal. 
Clearly and effectively document all issues in our CRM; including all troubleshooting steps, each customer interaction/dialog and other salient details.
Ensure a high first contact resolution rate and fast problem solving due to own experience and effective use of the knowledgebase.

Customer Service Excellence

Maintain the highest level of client satisfaction.
Quickly understand customer needs and impact. Service customer in a fast and efficient manner and apply workarounds if final solution cannot be applied in a short time. 
Keep team members, management, clients and Amadeus personnel informed of client issues as needed. 
Raise unresolved issues to Team Leads for technical guidance; identify when own knowledge has been exhausted and appropriate escalation of the problem should be made (including all necessary diagnostic data).  
Raise internal/external escalations in accordance with established escalation procedures.

Operational Efficiency

Maintain technical knowledge of all Amadeus Hospitality products you support.
Ensure efficient and qualitative case handling by following the defined support process and tools.
Work in line with, and in support of, existing help desk processes and defined service levels.

About The Ideal Candidate:

Tertiary qualifications (or equivalent) in a relevant discipline from a college of University.
Experience in Technical Support within a call center/help desk environment desired.
Experience supporting Hotel software products or related experience is an advantage. 
Analytical Thinking.
Strong verbal and written communication skills.
General knowledge of the Amadeus Hospitality desired 
Basic understanding of Amadeus’ Hospitality offering
Knows current policies, practices and trends affecting own area
Understands principles of the industry in which we operate

Diversity & Inclusion

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Job Description

Customer Support Representative – Decatur, IL
ADM Carbohydrate Solutions
This is a full time, nonexempt position

This successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Carbohydrate Solutions. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Merchandisers, Technical Team, Operations Team, Transportation Team, etc. There are career growth opportunities within this group as the Customer Support Team is committed to improving processes and driving efficiencies.

Responsibilities

Create excellent relationships with customers and be responsive to their needs
Obtain strong working knowledge of ADM products
Obtain strong working knowledge of ADM systems
Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt.
Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
Log pertinent case detail within ADM systems to provide transparency to items needing further review
Assist with accounts receivable efforts
Review various reports to confirm delivery, proper invoicing, etc.
Prepare general business correspondence
Coordinate other functions as needed

Skills and Qualifications

A service-oriented focus on both internal and external customers
Strong written and verbal communication skills
Ability to collaborate in a team-oriented environment
A positive customer centric disposition
Proficiency in Microsoft Excel, Word and Outlook
The ability to learn web-based and other computer applications as needed
Excellent keyboarding skills
Bachelor’s degree or previous Customer Support experience is preferred
Experience using internal systems (i.e. – contract, order, inventory and accounts receivable computer systems) is preferred
Decision-making abilities
Multitasking
The ability to adapt to adapt to a constantly changing environment
Attention to detail
Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.

Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor. * If you’ve been in your current position for more than 18 months, supervisor approval is not required. * If you’ve been in your current position for less than 18 months, verbal supervisor approval is required.
Hiring Manager- Kristin Chambers
Recruiter- Emily Smolen\n

City

Decatur

State

Il - Illinois

Location Country

United States

\n\n

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

\n\n

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

\n\n

$35,900.00 - $67,500.00

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Position Overview

Job Description

Performs advanced customer service activities and initiatives for specialized products and services. Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers. Focus on problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves the most complex or reoccurring issues, and identifies root cause and acts as an escalation point. May interact with higher levels within the customer organization.
Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality. Serves as a coach or mentor and may serve as a trainer to the customer service team.
Documents customer interactions and completes service requests to minimize customer effort or additional action.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Preferred Skills

Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support

Competencies

Accuracy and Attention to Detail, Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

Equal Employment Opportunity (Eeo)

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives. In response, Experian has brought together the industry’s leading experts to offer the best of the best– a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are seeking Customer Service Representative to Interact with users (e.g., employer clients, verifiers, employer client’s current and former employees, etc.) to provide and process information in response to inquiries, concerns, and requests about Experian’s online employment and income verification services.

You’ll help shape a new business at Experian and help to drive market penetration of new and existing product lines in this space.

We seek a candidate eager to join a start-up atmosphere, someone who is able to adapt readily, instill confidence in internal and external partners and drive results. Comfort with ambiguity and a high aptitude for adaptability are necessary.

As the ideal candidate, you’ll need to be able to quickly prioritize opportunities and have a strong drive for accomplishment. You must be comfortable with shifting priorities and be a world class problem solver, working across functional units to ensure success. You must demonstrate an ability to manage a variety of tasks within a fast-paced, collaborative environment, and be solution-oriented while keeping tasks prioritized. The ability to raise issues before they turn into problems is critical. Strong organization, time management, problem solving, and communication skills are essential. The ideal candidate also brings creative and strategic solutions to the table to help solve complex problems and is someone who acts as a change agent to evolve processes and challenge current thinking.

A successful candidate is

Collaborative – strong partnering skills including with fellow team members, peers and key stake holders; able to build relationships & connect ideas across internal and external opportunities
Creative and Curious – willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
Determined and Disciplined – achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action

What you’ll be doing

adhere to stringent data security policies and processes
deal directly with users either by telephone and email
respond promptly to user inquiries
handle and resolve user questions
obtain and evaluate all relevant information to handle and resolve user inquiries
authenticate and upload user authorization forms
process verification requests and forms
direct requests and unresolved issues to the designated resource
manage users accounts
keep records of users interactions and transactions
record details of inquiries, comments and concerns
record details of actions taken
manage administrative tasks involved with job duties
communicate and coordinate with internal departments
follow up on customer interactions
complete other administrative projects and duties as requested by management

Qualifications

High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications and basic web functions
Ability to type and communicate through email
Knowledge of administrative procedures

Additional Information

his is a permanent remote home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#Li-Ml2 #Li-Remote

This is a remote position.

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Company Description

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Job Description

We are seeking highly motivated Customer Support Personnel to join our dynamic team. As Customer Support Personnel, you will be responsible for providing exceptional support to our customers, sharing information of their account and escalation handling as needed. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions with different departments within the project.

Job Responsibilities:

Communicate complex information in a simplified and clear manner.
Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
Understand and empathize with customers when interacting with a wide range of different personality types.
Act as costumer voice and define and implement innovative solutions.
Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce.

Qualifications

Language English B2 required
Excellent communication skills: verbal, written, listening
Understand and can effectively hold conversations with North American customers (e.g. understands common references, slang, and technical terms).\"
Availability to collaborate with Product, Program, Marketing and Engineering teams.
Professional customer service skills: Solutions mindset, helping nature, passion for the Customer and the Customer Experience
Analytical problem-solving skills; linear and logical troubleshooting skills
Ability to work in a high pressure, highly flexible environment.
Ability to handle difficult or frustrated customers effectively; ability to set expectations and deliver information in a positive way\"
Polished etiquette and delivery
Bachelor’s degree or studies in Computer Science or a related field is preferred but not mandatory
Open to work onsite in our North Point (Torre Krystal) facilities.
Experience on salesforce will be appreciated.

Additional Information

This is a 100% onsite position in Bogotá, Colombia. Enjoy the benefits of joining a Great Place to Work company working for the world's biggest technology companies

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Please submit your CV in English

🌍 Global SaaS Company | $28M Series B Investment
💡 Personalized 1:1 Coaching | Vibrant International Team
📍 Barcelona, Hybrid

💻 Work Shift options:
1. Monday - Friday 14:00-22:30
2. Monday - Friday 15:30-00:00

About Cloudtalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

What'S In It For You:

🤖 Product: Be part of building the world’s 🤖 #1 AI business communication platform!
🚀 Growth: Take advantage of personal and professional growth opportunities, with a clear path for advancement within Support and beyond, including Product or Customer Success roles.
🤝 Community: Join a vibrant global community of CloudTalkers. Check out our Instagram for a sneak peek of Life at CloudTalk! 🌍
🌍 International Exposure: Work with customers and tech companies across Europe, Asia, and the Americas.

The Challenge Ahead

Ready to be at the forefront of customer support excellence? As a key player in our Customer Support L1 team, you'll be the hero clients rely on for swift and insightful answers about CloudTalk’s cutting-edge platform.

If you love the idea of working in a fast-paced, international environment—or are eager to start your career at a global tech company—this is your chance! No worries if you're new to the field; we’ll give you all the tools and support you need to succeed.

Ideal Candidate:

At CloudTalk, we value a growth mindset and a passion for learning. We’re seeking individuals who are eager to take on new challenges and grow with us. You should have some basic technical acumen and a genuine interest in technology, especially if you're excited to dive deeper into technical knowledge and skills.

You’re adaptable, resilient, and thrive in a fast-paced environment. If you’re a team player who loves collaborating, sharing ideas, and continuously improving, you’ll fit right in!

What You Will Work On:

Provide top-tier technical support via chat and email to both new and existing customers.
Build and maintain lasting customer relationships.
Work with a diverse, international client base spanning multiple industries and regions.
Help improve our technical documentation and internal knowledge base for troubleshooting purposes.
Represent CloudTalk professionally while solving customer issues with empathy and efficiency.

What Makes You A Great Fit

Languages: English fluent; Spanish is a plus
Team Player: You’re ready to support your teammates and contribute to a positive work environment.
Tech Savvy: You have basic technical skills and a strong desire to learn more about our product and industry.
Self-Starter: You take ownership of your tasks and work with minimal supervision.
Learning Mindset: You’re eager to continuously grow your skills and knowledge.

What To Expect From Our Hiring Process:

1️⃣ Quick Video Interview
2️⃣ Role Deep Dive: Meet your future colleagues
3️⃣ Culture Bar Raiser Call – Explore your potential to raise the bar in adaptability, ownership, and continuous improvement
🎯 Offer!

Why You Will Love To Be A Cloudtalker:

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off🎗️ Volunteering Days🤩 Home office budget💻 MacBook for work
Well-being:🏖Recharge Fridays once per quarter🏋🏼‍♀️Multisport Card
Connectedness:💲 Referral bonuses👥 Virtual & physical team buildings👕 Company merchandise

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.

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Circit is a fast-growing SaaS company on a mission to make business verifiable in real time. Our platform enables auditors and financial institutions to instantly verify assets and transactions, so they can deliver higher-quality audits, reduce risk, and build greater trust in every business relationship.

We’re used by Big Four firms and global banks, and we’re scaling quickly. As part of our Support team, you’ll be right at the heart of that mission: helping customers succeed and shaping how we deliver support as we grow.

Requirements

The Role

We’re looking for a Customer Support Agent who will be a trusted expert for our customers. You will guide them with empathy, resolve issues with determination, and make sure their voice is heard across Circit.

AI can handle routine, straightforward queries. What we need, and what our customers value most, is the human part: someone who can solve complex problems, communicate clearly, build trust, and spot opportunities to improve how we work and what we build. That is where you will make the difference.

This role is ideal if you are curious about technology, motivated to help people, and eager to build a meaningful career in SaaS.

What you will do

Act as the trusted first point of contact across chat, email, and phone, taking ownership of queries through to resolution.
Troubleshoot and escalate issues where needed, making sure they are followed through until fully resolved.
Write clear, confident, and empathetic responses that make technical topics simple.
Learn the Circit platform in depth so you can guide customers with authority.
Share insights from customer conversations with our Product and Development teams to help shape what we build.
Create and improve our knowledge base content, workflows, and processes that make support better for everyone.
Use AI tools effectively to work faster and more efficiently, while focusing your energy on the problems that need human judgement and empathy.

What we are looking for

Excellent written communication skills. You can explain things clearly and with empathy.
A positive, resourceful attitude and genuine interest in talking to and helping people.
Curiosity about technology and eagerness to build a career in the software industry.
A problem-solving mindset. You enjoy digging into challenges and finding answers.
1-2 years experience in a customer-facing role is preferred.
Bonus: familiarity with tools such as Intercom or HubSpot, or experience creating help content.

How we work (our values in action)

Experience: We make the journey wonderful. Every interaction should feel clear, helpful, and positive.
Collaboration: We collaborate as one. When a customer faces an issue, we work seamlessly with teammates across Support, Product, and Development to solve it.
Impact: We are passionate about impact. Every conversation is a chance to improve the customer’s day and influence the future of our product.
Trust: We are open, trustworthy, and down to earth. We value empathy, accountability, and strong communication in everything we do.

Benefits

Why Join Us?

This is a chance to join a high-growth SaaS company at a formative stage and build your career in the SaaS industry while directly shaping how we support customers and grow.

Competitive salary
Remote and flexible working
Friendly, collaborative team culture
Clear opportunities to learn and grow
Work that makes a real impact on customers and the future of Circit

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Please submit your CV in English

🌍 Global SaaS Company | $28M Series B Investment
💡 Personalized 1:1 Coaching | Vibrant International Team
📍 Prague, 2-3 days in-office (Náměstí Republiky 7, 110 00 Prague)
💰 Base Salary: CZK 35k - 39k gross/month + Bonus: up to CZK 9800 gross/month

💻 Work Shift: Monday - Friday 8:00 - 17:00 CET

About Cloudtalk

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

What'S In It For You:

🤖 Product: Be part of building the world’s 🤖 #1 AI business communication platform!
🚀 Growth: Take advantage of personal and professional growth opportunities, with a clear path for advancement within Support and beyond, including Product or Customer Success roles.
🤝 Community: Join a vibrant global community of CloudTalkers. Check out our Instagram for a sneak peek of Life at CloudTalk! 🌍
🌍 International Exposure: Work with customers and tech companies across Europe, Asia, and the Americas.

The Challenge Ahead

Ideal Candidate:

You’re adaptable, resilient, and thrive in a fast-paced environment. If you’re a team player who loves collaborating, sharing ideas, and continuously improving, you’ll fit right in!

What You Will Work On:

Provide top-tier technical support via chat and email to both new and existing customers.
Build and maintain lasting customer relationships.
Work with a diverse, international client base spanning multiple industries and regions.
Help improve our technical documentation and internal knowledge base for troubleshooting purposes.
Represent CloudTalk professionally while solving customer issues with empathy and efficiency.

What Makes You A Great Fit

Languages: English fluent; CZ/SK OR Spanish is a plus
Team Player: You’re ready to support your teammates and contribute to a positive work environment.
Tech Savvy: You have basic technical skills and a strong desire to learn more about our product and industry.
Self-Starter: You take ownership of your tasks and work with minimal supervision.
Learning Mindset: You’re eager to continuously grow your skills and knowledge.

What To Expect From Our Hiring Process:

Why You Will Love To Be A Cloudtalker:

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off🎗️ Volunteering Days🤩 Home office budget💻 MacBook for work
Well-being:🏖Recharge Fridays once per quarter🏋🏼‍♀️Multisport Card
Connectedness:💲 Referral bonuses👥 Virtual & physical team buildings👕 Company merchandise

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Why Clients Love Us:

We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts!

The Value You'Ll Bring:

As a member of the Managed Operations Center, the Customer Support Representative, Level 2, will leverage entry-level technical support knowledge to provide superior customer service to managed services clients and basic troubleshooting/ticket resolution within a 24/7/365 helpdesk environment, working from Managed Solution headquarters or remotely. Customer Support Representatives, Level 2, are responsible for the following...

Answers incoming help desk inquiries via phone and email, providing a positive first impression of our company.
Uses entry-level technical skills and company processes/client service level agreements to prioritize the urgency of each inquiry.
Creates a ticket for each interaction via Connectwise ticketing system and assigns the ticket to the appropriate team member for resolution.
Monitoring ticket boards for status and managing assignments to ensure tickets are responded to by Technical Support Specialists within the appropriate timeframe for each ticket’s priority level, communicating with the appropriate parties and performing follow-up actions to ensure tickets move timely through the resolution process.
The first priority for the Customer Support Representative, Level 2, is answering incoming calls to generate tickets; however, after initial training and as time and skill levels allow, CSR2s will work to resolve Level 1 tickets and escalate as appropriate per position guidelines.
Communicates technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients.
Documenting client communication and resolution efforts via internal ticketing system.
Maintaining a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments.
Maintaining compliance with all company policies and procedures.
Other related responsibilities as assigned.

\nRequirements\n

Education And Work Experience Requirements:

An associate’s or bachelor’s degree in computer science or related field plus 3+ years of entry-level troubleshooting experience (networking, server/OS, desktop, virtualization). Equivalent combinations of education and/or experience will be considered.
Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members.
Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment.
Demonstrated history of taking ownership/accountability of assigned tasks.
Excellent oral and written English communication skills.
Demonstrated integrity and the ability to maintain client confidentiality.

Technical Skills/Competencies:

Microsoft or other technical certifications highly desired. Passion or interest in career progression in Information Technology Services preferred.
Entry-level understanding of technology concepts and troubleshooting (networking, server/OS, desktop, virtualization) required. Demonstrated ability to perform basic troubleshooting of desktop, server/OS, and networking issues to resolve tickets related to account administration, printer issues, basic networking, blocking spam emails, etc.
Previous exposure to ticketing systems a plus (Connectwise preferred)
Working knowledge of business applications including Office365 suite (Teams, Outlook, SharePoint, etc.) required.

Shift + Availability: Managed Solution operates on a 24x7 basis, supporting clients around the globe. Shifts are assigned by management in accordance with Company needs.

Work Location/Remote Status: This position is eligible for remote work, within a state where Managed Solution has payroll operations. Employees will work from a home office within an assigned state. Your presence at our company headquarters in San Diego, CA; at meetings/conferences/off-site events; at client locations; or elsewhere, may be required on occasion.

Physical Demands:

The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position may operate out of a call center in an open office format with a moderate level of noise or may operate from a remote, home office. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone.

E-Verify Participation:

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify.

Compensation & Benefits*

Base Wage Range: $21.00 to $25.00 per hour

Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies.

Additional Perks:

PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+
401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days
Holidays – Managed Solution celebrates 7 paid holidays each year
Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!
Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)
Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7
$100K Life/AD&D policy provided for all employees, free of charge!
Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
$80/Month Cell Phone + Internet Reimbursement

*All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion.

Why our employees love working here:

We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive.

As we grow, we are anchored and driven by our Core Values: I <3 IT!

Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking.
Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company.
Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude.
Teamwork – We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success.

Inclusion & Equal Opportunity Employment:

We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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Description & Requirements

\n\n\n\n\n\n\n

The Company:

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-driven individuals, with a real passion for providing exceptional customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that empowers our employees to thrive, contribute meaningfully, and be their best.

What’s The Role?

Are you passionate about creating an exceptional customer experience and excited by the opportunity to work at the intersection of finance and technology? If so, consider joining the Bloomberg Customer Support (BCS) team - a vital part of our User Support business. In this role, you’ll be supporting the world’s leading financial professionals by helping them gaining access to the Bloomberg’s powerful tools and data, enabling them to make critical decisions in real time.

As a Bloomberg Customer Support professional, you play a key role in two critical focus areas: to provide exceptional customer service to a broad range of clients, and ensure fast and effective management of various client workflows and Bloomberg terminal-related hardware/software issues.

You will be responsible for supporting client onboarding by handling the installation and setup of Bloomberg software, managing license and login-related queries, and configuration of proprietary hardware (such as biometric authentication device and keyboards), as well as other technical and login support for our mobile and desktop applications. Support is delivered over the phone, email and via Bloomberg Instant Messaging. You’ll also proactively reach out to clients to assist with license activation, hardware setup, and software configuration, ensuring timely, secure, and seamless access to our products. In addition, you will collaborate with internal teams across functions and regions to resolve complex issues, while maintaining effective communication and ensuring consistent adherence to company standard.

Secondly, you will connect with our clients, including CEOs and executive managers, who rely on proprietary data and insights, by providing technical training on the Bloomberg Terminal and connecting them to relevant internal teams based on the Bloomberg products and platforms they use. You will be part of a global team of over 500 professionals, collectively supporting clients in more than 15 languages. It’s a unique opportunity to contribute to the success of global market participants while building your own expertise in a dynamic, fast-paced environment.

Who You Are:

You come to work with a purpose, understanding the fast paced environment our clients operate in. You are curious, passionate about client service and excellence, and take pride in delivering meaningful support. You thrive in a collaborative environment where clients count on you every day, and where you challenge and support your colleagues to innovate, grow and consistently deliver outstanding service possible.

What's in it for you?

We provide all new hires with an 8-week training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.

You'll never stop learning...we'll invest in your career, and coupled with our unrivaled approach to career development and help you expand your skills and opportunities in this role through project involvements. As a Bloomberg Customer Support Representative, you will have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.

You will have the opportunity to champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Data, Technical Support, Finance, Enterprise Services and Corporate Admins.

This is an entry level role where you'll need to have:

A minimum of a Bachelor’s degree and the ability to join a 2026 training class
Business proficiency and fluency in English and Mandarin to support respective clients
A passion for delivering outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
Demonstrated interest in financial markets or technology, with the aspiration to grow in financial/fintech services industry (example: degree major, work/internships or extracurricular activities)
Exposure to customer support or stakeholder engagement of various profiles through school, work/internships or extracurricular activities
Willingness to learn new technologies and ability to retain and apply new information
Excellent attention to detail, with an aptitude for working quickly and accurately under pressure
Effective multi-tasking and problem solving skills, with the ability to work independently and as part of a larger global team
An interest in progressing a career within Bloomberg

We’D Love To See:

Curiosity to identify, research, and resolve customer technology, software and hardware issues
Awareness of data management, privacy and information security
Aptitude to work within highly connected and software-based systems

You'll need to be able to:

Occasionally work weekends or on a bank holiday (weekday off in lieu)

If This Sounds Like You:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/company/

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Description & Requirements

A minimum of a Bachelor’s degree and the ability to start full time work in May 2026
Up to 3 years of full-time work experience
Business proficiency and fluency in English and Thai to support respective clients
A passion for delivering outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
Demonstrated interest in financial markets or technology, with the aspiration to grow in financial/fintech services industry (example: degree major, work/internships or extracurricular activities)
Exposure to customer support or stakeholder engagement of various profiles through school, work/internships or extracurricular activities
Willingness to learn new technologies and ability to retain and apply new information
Excellent attention to detail, with an aptitude for working quickly and accurately under pressure
Effective multi-tasking and problem solving skills, with the ability to work independently and as part of a larger global team
An interest in progressing a career within Bloomberg

We’d love to see:

Curiosity to identify, research, and resolve customer technology, software and hardware issues
Awareness of data management, privacy and information security
Aptitude to work within highly connected and software-based systems

You'll need to be able to:

Occasionally work weekends or on a bank holiday (weekday off in lieu)

Please note this is a two stage application process. Following the submission of your main application, you will receive an email with directions to complete an online assessment. Completing this assessment is a necessary step to be considered for the role.
If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/company/

Bloomberg is committed to improving the communities, cities and countries in which we work, and we support various initiatives including hiring and developing local talent. So, we may prioritise candidates with legal authorisation to work full-time in Singapore for this role, who do not require Bloomberg to sponsor their work authorization. ","hiringOrganization":{"@type":"Organization","name":"Bloomberg","sameAs":"https://www.bloomberg.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore","addressCountry":"Singapore","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Remote Customer Support Representative (Utah Only)","datePosted":"2025-09-10","description":"At Gabb, we're on a mission to bring back the magic of childhood.
Think outdoor adventures and real connections! We create safe tech that lets kids be kids, even in a digital world. Why? Because families deserve to stay connected without sacrificing safety. Our team is full of optimistic folks who love a good challenge (and having fun!). Join us as we champion a fearless approach to safe tech and help build a brighter future for families everywhere.
Supporting Families During This Digital Era
We are dedicated to creating a safer digital world for kids and empowering parents in this digital age. Our Customer Support team is the heart of that mission, providing exceptional care and guidance to families navigating the world of safe technology. If you love helping people and are passionate about making a difference, we would love for you to join our team!
We are continuously accepting applications and will reach out for our next class!
Be the Gabb Guru. You'll be the go-to person for our customers, answering their questions via calls and chats about products, accounts, orders, and more. Problem-Solving Pro. When technical hiccups happen, you'll be there to calmly guide customers through troubleshooting steps.Customer Delight Champion. Your empathy and enthusiasm will leave customers feeling heard, valued, and excited about Gabb.Show Ownership. Your insights and feedback will help us continually improve our products, services, and support processes.Team Player. You'll collaborate with your fellow team members and create a positive environment for all. Continual Learning. Maintain a deep understanding of Gabb products and services as they evolve and new ones are introducedWhat You'll Bring
> 1+ year(s) of experience in customer service. > Prior experience in a contact center, preferably for a technology product or service preferred. > Basic technical skills and the ability to quickly learn new software, devices, and systems.> Exceptional communication skills and the ability to actively listen. > Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately. > Enthusiastic and can-do attitude that radiates positivity and dedication to each customer
While we value talent from everywhere, we are currently limited to hiring employees who reside in Utah. We appreciate your understanding.
Compensation: This role offers a competitive hourly rate of $16, with the opportunity to earn a quarterly bonus based on performance.
Why You'll Love Gabb
>Mission driven to protect kids and make a difference in the world>Work-life balance with generous PTO, remote-first schedules, and more>Generously covered insurance premiums (up to 100% based on tenure)>401(k) plan with employer match>Fast-paced startup environment with room for career growth>Energetic and collaborative company culture >Pet insurance to keep your furry friend happy and healthy>Get paid to give your time to the community
Everyone’s Welcome Here
Gabb is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of background or identity. All applicants will be considered for employment without regard to race, color, religion, sex, disability status, protected veteran status, sexual orientation, pregnancy, or any other protected characteristic. ","hiringOrganization":{"@type":"Organization","name":"Gabb","sameAs":"https://gabbwireless.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lehi, UT","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":44,"item":{"@type":"JobPosting","title":"Customer Support Representative","datePosted":"2025-09-10","description":"

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.

Qualifications:

Bachelor's degree in any field
Atleast 1 year of BPO experience
Above average to excellent communication skills
Experience with Chat and email support
Amenable to work in REPH Manila site

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Usa Job Seekers:

EEO Know Your Rights.

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Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

Usa Job Seekers:

EEO Know Your Rights.

","hiringOrganization":{"@type":"Organization","name":"RELX","sameAs":"https://www.relx.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"PHL-RE Shared Services-Manila, Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Customer Support Representative, Variable Part Time, Radiology","datePosted":"2025-09-10","description":"Shady Grove Medical Center

If You Are A Current Adventist Healthcare Employee, Please Click This Link To Apply Through Your Workday Account.

Adventist HealthCare seeks to hire an experienced Customer Support Rep ll for our Radiology Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Customer Support Rep ll you will:
• Greet patients, visitors, and staff promptly and professionally.
• Inquire about the reason for their visit.
• Prepare a visitors’ badge or ‘green’ badge as requested.
• Provide directions as needed.
• Escort visitors and provide wheelchair assistance as needed throughout the hospital.
• Provide internal and external information as needed.
• Maintain an orderly and professional appearance in the lobby.
• Help to troubleshoot visitor / patient dissatisfaction to the appropriate person/department.
• Recommend to the Director any specific action plan to correct or improve customer service operating procedures.
• With guidance from the Director, identify the needs of the visitor / patient population served. Modify and deliver assistance that is specific to those needs, i.e., age, culture, language, hearing and / or visual difficulties.
• Maintain a sufficient supply of wheelchairs, masks, and hand sanitizers in the lobby, as needed, contacting the appropriate individuals.\t
• Utilize secure communication channels and technology to provide service for physicians, staff and patients preferred

Qualifications include:
• High School Diploma or GED required
• Minimum of 2+ years medical office or related experience is require

Work Schedule:

Part Time

Every other weekend Saturday & Sunday (3pm-10pm)

Rotating Holidays

Pay Range:

$18.40 - $23.48

If the salary range is not displayed or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We Do This By Offering:

Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
403(B) Retirement Plan
Free Employee Parking
Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

Covid-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (\"Nicotine products\" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

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Suma + es el grupo Saas líder en la región, buscando transformar la administración de pymes en Latam. Entregamos soluciones tecnológicas con aplicaciones de contabilidad, nomina y factura electrónica, permitiéndoles a las pymes tomar mejores decisiones basadas en información financiera confiable y en tiempo real. Nuestros servicios hoy operan en Nubox Chile, Colppy Argentina y Bind México.

Buscamos a quien sea el primer punto de contacto con nuestros clientes, garantizando continuidad en la comunicación y resolviendo sus solicitudes por canal escrito. Tu misión será entregar una atención de excelencia, con soluciones oportunas que refuercen la confianza y satisfacción de los usuarios.

Necesitamos a alguien metódico, claro y profesional en la comunicación, capaz de manejar múltiples interacciones simultáneas, priorizar lo importante y trabajar en equipo, promoviendo así la adopción y el uso de nuestros productos.

¿Cuáles serán tus principales responsabilidades?

Ser el punto de contacto principal para los usuarios, asegurando una comunicación fluida y continua en todo momento.
Resolver consultas y solicitudes levantadas por nuestros usuarios, de manera eficiente y profesional, asegurando que cada usuario reciba un servicio de excelencia.
Mantener una comunicación escrita, clara, coherente y cohesionada con los usuarios, asegurando que todas las interacciones sean precisas y efectivas.
Hacer seguimiento detallado a cada caso, asegurando la resolución dentro de los tiempos establecidos y manteniendo al usuario informado del progreso.
Identificar y escalar problemas técnicos complejos a los equipos correspondientes, manteniendo siempre al usuario al tanto del estado de su solicitud.
Colaborar con otros equipos dentro de la empresa para asegurar que la experiencia del cliente sea integral y sin fricciones.
Fomentar la adopción y uso eficiente de los productos de Nubox en cada interacción, destacando sus beneficios y fomentando la satisfacción del cliente.
Mantener una actitud proactiva y orientada a la mejora continua en los procesos de atención y soporte.
Identificar y levantar oportunidades de cross-selling, upselling y referencias en la base instalada de clientes existentes.

¿Qué necesitas para postular?

Must Have

+2 años de experiencia en roles similares.\n

Conocimiento en Contabilidad y Remuneraciones (excluyente).

Experiencia en Atención al Cliente B2B.

Manejo de atención simultánea en canales digitales escritos.

Conocimientos de tecnología (SaaS, plataformas, etc.).

Uso de plataformas de gestión como Intercom, Zendesk u otras similares.

Experiencia en empresas líderes del rubro tecnológico.

Must Have

Profesional titulado o en curso en carreras como: Técnico en Administración de Empresas, Contador Auditor, Técnico en Contabilidad o afines.
Conocimientos de normativas SII relacionadas con procesos de facturación.
Manejo de CRM (ej. HubSpot, Salesforce básico).
¿Qué beneficios tendrás trabajando con nosotros?
Trabajar en la empresa más feliz (1° lugar Building Happiness by Buk 2023)
Cultura ágil, desafiante y con alto impacto en nuestro propósito
Espacio para ser protagonista y generar cambios
Beneficios pro-calidad de vida
¡¡¡Entre muchos otros!!!

¡Respetamos y disfrutamos la diversidad. Creamos un ambiente de desarrollo profesional seguro, vivimos la verdadera inclusión y la igualdad de oportunidades!

¡Postula Y SúMate A Nuestro Lindo PropóSito🧡 !

Si Esta Vacante Es De Tu InteréS, AsegúRate Que Siga Disponible En Nuestro Portal De Empleos Https://Nubox.Teamtailor.Com/

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Customer Support Representative

Department: Customer Service

Location: Hybrid (In Office Tuesday, Wednesday, And Thursday)

Schedule: Full Time Monday - Friday : 8am-5pm or 9am - 6pm.

Wage: $15.30 plus performance based pay.

\n\n

Overview

This isn't your typical customer service job: our agents provide top-quality phone support by answering incoming calls in a team-based environment with no sales, no surveys, and no scripts. If you love helping people, crave variety in your work, and thrive on problem solving, then this is the place for you.

\n\n

Responsibilities

As a Customer Service - Customer Service Representative, you will:

Effectively guide customers to resolution on incoming phone calls
Researching and resolving customer disputes
Maintain a high level of quality and customer service in all communications

\nQualifications\n

Qualifications

Ability to listen, understand and be willing to help people with concerns
Have a willingness to use resources & critical thinking
You can explain a complex idea using clear, professional language
Highly computer literate
Majority of calls taken in English - other languages can be very helpful
Proficient with Microsoft Office
Excellent written and verbal communication

","hiringOrganization":{"@type":"Organization","name":"Conservice","sameAs":"https://www.conservice.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Logan, UT, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Customer Support Representative (ž/m/d) u KEKS Pay d.o.o. (Podrška korisnicima i partnerima)","datePosted":"2025-09-09","description":"

Ovo Si Ti

samostalna si, pouzdana i proaktivna osoba izraženih komunikacijskih vještina, spremna usvajati nove stvari i izazove, spremna na samostalan rad te sklona timskom radu
imaš VSS / VŠS / SSS društvenog smjera ili informatike i minimalno jednu godinu radnog iskustva na istim ili sličnim poslovima
poznaješ KEKS proizvode i imaš osnovno znanje informatičke tehnologije korištene u digitalnom poslovanju
poznaješ procese rada s proizvodima i uslugama elektroničkog bankarstva (poželjno)
dobro poznaješ rad u MS Office okruženju
dobro se služiš engleskim jezikom u govoru i pismu

PridruŽI Nam Se Jer ĆEŠ

svakodnevno analizirati zahtjeve, pritužbe i molbe te pružati pisanu podršku korisnicima KEKS Pay-a
surađivati s korisničkom podrškom Erste banke te razvojnim timom
prikupljati, analizirati i pojašnjavati zahtjeve dionika kako bi definirao jasne, izvedive značajke proizvoda koje odgovaraju poslovnim ciljevima
odgovarati za planiranje, prioritizaciju i izvršenje aktivnosti povezanih s razvojem proizvoda, usklađujući ih s poslovnim strategijama i ciljevima
identificirati prilike za poboljšanje poslovnih procesa unutar svoje domene s ciljem povećanja učinkovitosti, smanjenja troškova i povećanja produktivnosti organizacije
sudjelovati u razvoju proizvoda i usluga
svakodnevno obavljati i druge administrativne poslove koje djelomično spadaju u opis poslova administratora

A NA ERSTE PUTOVANJU TI NUDIMO

rad u dinamičnom timu, otvorenom za nove ideje, a u kojem ćeš u ugodnoj i profesionalnoj atmosferi surađivati s mnogim kolegama
osobnog mentora i buddyja koji će te uvesti u posao u rekordnom roku i uz koje ćeš se osjećati kao da si oduvijek dio tima
ravnotežu privatnog i poslovnog života: klizno radno vrijeme, mogućnost rada od kuće
dodatno veselje za posebne dane: božićnicu, uskrsnicu, regres, dar za dijete i još mnogo toga
brigu o tvom zdravlju: redoviti sistematski pregled i plaćeno dopunsko zdravstveno osiguranje, kao i Multisport za tvoje sportske aktivnosti
društveno odgovorno okruženje u kojem kroz brojna sponzorstva pomažemo kulturnim, sportskim i humanitarnim akcijama, a za volontiranje dobivaš slobodan dan
drugačiju, poticajnu i afirmativnu korporativnu kulturu koja njeguje toleranciju i fleksibilnost i gleda prema naprijed
a i brigu o tvojoj budućnosti kroz godišnju uplatu određenog iznosa u zatvoreni dobrovoljni mirovinski fond
ugovor na neodređeno vrijeme

","hiringOrganization":{"@type":"Organization","name":"Erste Bank Croatia","sameAs":"https://www.erstebank.hr"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Zagreb, Hrvatska","addressCountry":"Croatia","addressRegion":"Europe"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Customer Support Representative","datePosted":"2025-09-09","description":"

Abwaab | Customer Support Representative
Location: Baghdad, Iraq
Type: Hybrid
Department: Customer Support

About the Role
If you are passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply for the role of Customer Support Representative. Join our dynamic team and be part of our mission to delight customers and drive success!

As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance and answering inquiries, and ensuring a positive customer experience. You will play a crucial role in building and maintaining strong customer relationships while representing our brand with professionalism and integrity.

Key Responsibilities

Serve as the primary point of contact for customer inquiries via phone(calls), email, and chat.
Provide timely and accurate responses to customer questions, concerns, and technical issues.
Identify and assess customer needs to provide appropriate solutions and recommendations.
Resolve customer complaints and escalate complex issues to the appropriate department when necessary.
Keep detailed records of customer interactions, transactions, comments, and complaints.
Collaborate with internal teams to address customer issues and improve the overall customer experience.
Assist with customer onboarding, product demonstrations, and training as needed.
Stay updated on product features, industry trends, and company policies to effectively support customers.

Qualifications & Experience

Bachelor'S Degree.
Previous experience in customer service or a related field preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Empathy and patience when dealing with customers.
Ability to multitask and prioritize in a fast-paced environment.
Flexibility to work non-traditional hours, including evenings and weekends if required (Shifts working hours)
Commitment to providing exceptional customer service and representing the company brand positively.

","hiringOrganization":{"@type":"Organization","name":"Abwaab","sameAs":"https://abwaab.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Baghdad Governorate, Baghdad, Iraq","addressCountry":"Iraq","addressRegion":"Middle East"}}}}]}

Responsibilities

Requirements

Extra Credit

Customer Training/Onboarding Experience

Equal Employment Opportunity

What You’Ll Do:

What You Bring:

Our Commitment To Our Shifties:

Job Description

What You’Ll Do:

What We’Re Looking For:

Additional Information

About Us

Description

Wellhausen Legacy, Llc

Job Description: Customer Support Representative

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