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About the Role:

Grade Level (for internal use):

The Team: You will be part of the EMEA Customer Success team part of the Customer Excellence team at Commodity Insight (CI). Part of the wider Customer Experience team at CI, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.

Responsibilities and Impact:

Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.

Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.

Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.

Monitor customer usage data to identify opportunities for further engagement and value creation.

Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.

Cross functional collaboration: innovate and partner across different functions to create seamless elevated customer experience. Close partnership with the Commercial team to drive alignment and customer success plans.

Proactive Support: anticipate customer challenges and address them before they arise/escalate.

Continual Learning: stay updated on select industry/market/regional trends and product developments to enrich customer engagements.

Promptly and accurately capturing customer engagement activities in Gainsight/Salesforce.

What We’re Looking For:

Basic Required Qualifications:

Candidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance.

Fluency in both Portuguese and English is essential. The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders.

Bachelor's degree in business-related discipline is preferred.

3+ years of experience in customer success, account management, or a similar role.

Proficiency in Gainsight, Salesforce or similar is an advantage.

Industry knowledge (energy, commodities, finance) is an advantage.

Strong communication skills, both written and verbal.

Proven ability to manage multiple accounts and projects simultaneously.

Ability to travel to meet clients.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit http://www.spglobal.com/commodity-insights.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

-----------------------------------------------------------

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)","hiringOrganization":{"@type":"Organization","name":"S&P Global","sameAs":"https://www.spglobal.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"ZA - CAPE TOWN CLOCK TOWER PRECINT, South Africa","addressCountry":"South Africa","addressRegion":"Africa"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Customer Success Manager - Boston (Portuguese Speaking)","datePosted":"2025-07-02","description":"

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

Partner with the sales team to ensure smooth transition and onboarding experience
Proactively build relationships with customers to create mutual trust
Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are:

Fluent in Portuguese. Fluency in Spanish is a plus.
A strong communicator with excellent attention to detail
Motivated by building long-term and long-lasting relationships
Driven by the opportunity to make a visible impact with your work
5-7 years of experience in a customer account facing role
Customer-minded, always aiming to provide the most value possible
Excited by working in an ever-evolving and fluid solution focused environment
Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:$86,000—$118,000 USD\n

About Datadog:

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

\n\n

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

","hiringOrganization":{"@type":"Organization","name":"Datadog","sameAs":"https://www.datadoghq.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boston, Massachusetts, USA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":3,"item":{"@type":"JobPosting","title":"Portuguese Speaking Behavior Technician","datePosted":"2025-07-18","description":"

We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism.

In this role, you will work one-on-one with children, implementing individualized behavior intervention plans under the guidance of a Board Certified Behavior Analyst (BCBA). You will use evidence-based techniques to teach communication, social, and daily living skills while reducing interfering behaviors.

We are looking for candidates who are passionate about helping children with autism reach their full potential. You will need to be patient, compassionate, and able to work well in a team environment. We will provide comprehensive training so that you are equipped and empowered to help each child, even if you don’t currently have experience. Children can be unpredictable and potentially confrontational, so this role is not for the weak of spirit, mind, or body. Part of the joy of working with kids is exercise! Our clients move, so you need to be comfortable standing, walking, sitting, grasping, reaching, bending, kneeling, crouching, squatting, lifting, and at times carrying children or objects that weigh up to 50 pounds.

At the end of each day, you will go home knowing that you have made a meaningful impact on the life of a child and their family. Join us and become a part of a dedicated team that is changing lives for the better. Apply now to start your journey as a Behavior Technician with us!

Pay Range: $16 - $19

Requirements:

Passionate about helping children with autism.
Patient, compassionate, and able to work well in a team.
18+ years of age
High school diploma or GED
Ability to obtain a CPR, First Aid Certification and Tuberculosis test (if you haven’t had one in the last year)
Ability to pass a pre employment background check
Ability to move in various positions (sit, squad, bend, etc.)
Ability to lift and carry up to 50 pounds
Registered Behavior Technician Certification required within 45 days of completing onboarding requirements

Perks of Working at Centria:

Structured career path in the field of Behavioral Analysis
Discounts to hundreds of retail partners via our Benefit Hub
Access to Centria’s Employee Assistance Plan with benefits around mental health and counseling
Early wage access to employees through Rain - Work today, get paid tomorrow with Rain!
Unlimited opportunities to make an impact in the life of a special needs child

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. This pay scale range is the full range of potential wages Centria Autism reasonably expects to pay for employees with this job title and this pay scale range varies dependent on job qualifications, performance, experience, and/or seniority. This range should not be interrupted to mean that Centria Autism currently employs any employees with this job title at the bottom or top of the pay scale range. Centria reserves the right to amend this job description at any time, with or without written notice.

","hiringOrganization":{"@type":"Organization","name":"Centria Autism","sameAs":"https://www.centriahealthcare.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Richmond, Virginia, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Portuguese Speaking Travel Agent","datePosted":"2025-07-16","description":"

Who we are

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay, with the Greek office being one of the largest, hosting around 650 employees working from the center of Athens for the rest of the world.

Join us and start as Portuguese Speaking Travel Agent in the Customer Care team!

Position Overview

As a Travel agent, you will assist our clients in completing their travel itineraries over the phone, emails and social media requests while handling our reservation systems. Another vital aspect of the Travel Agent position is to promote and sell our flight add-on products as a natural extension of conversation with the customer. Our intention is to provide a more complete service to our customers by traveling with peace of mind and security.

In order to ensure a flawless and positive customer experience, all our agents have a friendly attitude and enjoy helping others!

Position reports to a First Line Customer Care Team Leader.

Responsibilities

Receive & process incoming calls, emails & social media requests
Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
Manage flight cancellations, rebookings and force majeure situations
Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Customer department as a whole
Report technical issues, customers’ complaints and other problems

Requirements

Native/Fluent level of Portuguese (oral and written)
Good knowledge of English
Experience in the customer service sector
Ability to learn and adapt to new software technologies
Excellent communication skills and a can-do attitude
Quality focus and multitasking in a fast-paced environment

Nice to Have

Experience in working with KPIs
GDS knowledge (Amadeus or Sabre)

Benefits

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

Standard working schedule Monday - Friday (morning shifts)
Competitive salary combined with customized incentives’ program
Extensive training providing GDS Certification (Amadeus, Sabre etc)
Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid
Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need
Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station
We have a relaxed & fun work environment where you can enjoy free breakfast, coffee/tea, play ping pong or video games and enjoy various discounts
We also like to schedule company/department/team activities and events outside the office space!

Click here to meet our team!

Diversity disclaimer: At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

#LI-KS2

","hiringOrganization":{"@type":"Organization","name":"Etraveli Group","sameAs":"https://www.etraveligroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Athens, Attica, Greece","addressCountry":"Greece","addressRegion":"Europe"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Portuguese Speaking Behavior Technician","datePosted":"2025-08-07","description":"

Pay Range: $20 - $29

Requirements:

Passionate about helping children with autism.
Patient, compassionate, and able to work well in a team.
18+ years of age
High school diploma or GED
Ability to obtain a CPR, First Aid Certification and Tuberculosis test (if you haven’t had one in the last year)
Ability to pass a pre employment background check
Ability to move in various positions (sit, squad, bend, etc.)
Ability to lift and carry up to 50 pounds
Candidates must obtain a Registered Behavior Technician Certification after completing onboarding
Bilingual in Portuguese

Perks of Working at Centria:

Structured career path in the field of Behavioral Analysis
Discounts to hundreds of retail partners via our Benefit Hub
Access to Centria’s Employee Assistance Plan with benefits around mental health and counseling
Early wage access to employees through Rain - Work today, get paid tomorrow!
Unlimited opportunities to make an impact in the life of a special needs child

","hiringOrganization":{"@type":"Organization","name":"Centria Autism","sameAs":"https://www.centriahealthcare.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Marlborough, Massachusetts, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"Portuguese Speaking Behavior Technician","datePosted":"2025-08-14","description":"

Pay Range: $20 - $29

Requirements:

Passionate about helping children with autism.
Patient, compassionate, and able to work well in a team.
18+ years of age
High school diploma or GED
Ability to obtain a CPR, First Aid Certification and Tuberculosis test (if you haven’t had one in the last year)
Ability to pass a pre employment background check
Ability to move in various positions (sit, squad, bend, etc.)
Ability to lift and carry up to 50 pounds
Candidates must obtain a Registered Behavior Technician Certification after completing onboarding
Bilingual in Portuguese

Perks of Working at Centria:

Structured career path in the field of Behavioral Analysis
Discounts to hundreds of retail partners via our Benefit Hub
Access to Centria’s Employee Assistance Plan with benefits around mental health and counseling
Early wage access to employees through Rain - Work today, get paid tomorrow!
Unlimited opportunities to make an impact in the life of a special needs child

","hiringOrganization":{"@type":"Organization","name":"Centria Autism","sameAs":"https://www.centriahealthcare.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Marlborough, Massachusetts, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Solutions Manager - Portuguese Speaking","datePosted":"2025-08-15","description":"

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

At Visa, we are passionate about making a difference. We lead the way in disrupting fraud from multiple vectors. In this role you will be joining an exciting, innovative business new to the Visa family.

At Featurespace, we strive to be the world’s best software company at protecting our clients and their customers from fraud attacks. We do that with personality, heart and professionalism, cultivating an innovative, fun and positive team atmosphere where everybody can contribute to solving our clients’ problems in new, innovative ways. We are always seeking to be the best at what we do and make our customers smile.

The Opportunity

In your role as Solutions Manager you will help us achieve our goals and deliver success on behalf of our customers by:

Scoping and Designing the best solutions for clients based on our unique ARIC platform
Acting in a lead role between technical and commercial teams and the customer
Providing good quality input to POCs, opportunities and RFXs including writing proposals, delivering presentations, customised demos, workshops and scoping sessions
Driving opportunities through the sales stages until internal handover to delivery. This will require management of expectations and timescales using negotiation skills and stakeholder management to overcome varied challenges to ensure opportunities stay on track
Creating a compelling vision during pitches to senior managers and stakeholders on the customer side during meetings, workshops and presentations. This will entail adapting the material and demonstration to suit the audience
Attending conferences including representing the company at a stand, presenting and demonstrating the product to assist in lead generation and gathering market intel
Building strong relationships with clients and seen as a trusted advisor on fraud and risk solutions
Providing enablement, support and training to the commercial team and following opportunities through to closure and subsequent delivery
Staying up to date with fraud trends and mechanisms to combat these within the industry and maintain market awareness of competitors and their capabilities towards an informed pitch

This role requires fluent proficiency in both Portuguese and English.

Responsibilities

As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required

Responsible for helping the sales team plan how to win over customer stakeholders
Able to translate the necessary outcome of a meeting into tasks and can orchestrate all the work needed for preparation, execution and follow-up
Takes full ownership of how deals and RFPs affect FS, ensuring all content is aligned to our strategy
Able to escalate and resolve issues that arise
Able to proactively engage with customer stakeholders to win them over
Can handle detractors and win them over with strong communication and diplomacy skills
Can steer customers towards a better solution for FS when custom requirements need to be managed
Seen as a trusted advisor by senior internal stakeholders. Involved in internal strategy decisions and initiatives that improve the company
Able to educate team members on how to communicate to senior stakeholders
Identifies and champions improvements needed in training and team processes. Creates content, designs agendas, coordinates the attendees and ensures actions are completed
Proactively assists with new starter training. Mentors and trains new starters and more junior team members

Skills and Experience

Must haves

Experience working alongside a commercial or technical team or experience working client side either at a bank or insurance company
Strong academic background (Technology or Scientific degree)
Excellent written and verbal communication in Portuguese and English, as well as good presentation skills
Interest in fraud domain and detection strategies
Basic understanding of analytical techniques including statistical modelling and Machine Learning
Technical awareness as part of software sales discussions e.g. operating systems (Linux), cloud computing (Azure, AWS), data types (CSV, XML, JSON) and database technologies & storage
Strong ability to engage with different roles in the internal business such as sales, accounts, technical, SME’s
Prioritizing high and changeable workloads towards ensuring internal and external deadlines are met

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
\n5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
\n
\nPreferred Qualifications
\n6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
\nUniversity Recruiting MBA/ PhD without experience

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

","hiringOrganization":{"@type":"Organization","name":"Visa","sameAs":"https://visa.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sao Paulo, BRAZIL, Brazil","addressCountry":"Brazil","addressRegion":"South America"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Global Payroll Specialist - Portuguese Speaking","datePosted":"2025-07-18","description":"

\nEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.\n

Global Payroll Specialist

Ebury León - 4 days in the office and 1 day of home office per week

We are looking to broaden our Global Payroll team with a new team member who can help out to support our Portuguese speaking locations.

About the role:

End to end processing of bi-monthly and monthly payrolls as part of a small team.
Analysis and documentation of each countries control framework and payroll processing guidance.
Ad hoc project support.
Manage relationships with various stakeholders (i.e., Finance, HR, etc.) and the payroll provider to ensure end-to-end process excellence.
Ensure compliance with statutory regulations and company policies
Performing reconciliations and audit tasks for monthly payrolls.
Stay up to date with local payroll regulations.
Support Finance teams with month-end close and reporting activities.
Regularly review payroll processes and procedures to ensure efficiency and reliability.
Attend to all escalated and critical payroll related issues on a timely basis.

Candidate profile:

At least 3 years’ experience of processing payroll across multiple countries.
Experience of working with a global payroll provider/system
Experience in working with manual processes undergoing automation transformation
Process documentation and control framework building/writing
Ability to take ownership of payroll processes;
Problem solving mindset & positive attitude;
Excellent organizational skills and ability to multitask.
Excellent language communications skills in English and Portuguese, Spanish is nice to have
Advanced Excel (pivot tables, v-lookup and other formulas)

#LI-LK1

#LI-HYBRID

About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.

At Ebury, we’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.

Global Payroll Specialist

Ebury Málaga - 4 days in the office and 1 day of home office per week

We are looking to broaden our Global Payroll team with a new team member who can help out to support our Portuguese speaking locations.

About the role:

End to end processing of bi-monthly and monthly payrolls as part of a small team.
Analysis and documentation of each countries control framework and payroll processing guidance.
Ad hoc project support.
Manage relationships with various stakeholders (i.e., Finance, HR, etc.) and the payroll provider to ensure end-to-end process excellence.
Ensure compliance with statutory regulations and company policies
Performing reconciliations and audit tasks for monthly payrolls.
Stay up to date with local payroll regulations.
Support Finance teams with month-end close and reporting activities.
Regularly review payroll processes and procedures to ensure efficiency and reliability.
Attend to all escalated and critical payroll related issues on a timely basis.

Candidate profile:

At least 3 years’ experience of processing payroll across multiple countries.
Experience of working with a global payroll provider/system
Experience in working with manual processes undergoing automation transformation
Process documentation and control framework building/writing
Ability to take ownership of payroll processes;
Problem solving mindset & positive attitude;
Excellent organizational skills and ability to multitask.
Excellent language communications skills in English and Portuguese, Spanish is nice to have
Advanced Excel (pivot tables, v-lookup and other formulas)

#LI-LK1

#LI-HYBRID

About Us

Please submit your application on the careers website directly, uploading your CV / resume in English.

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority.

What You’ll Do:

Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
Act as an advisor to customers to ensure they’re leveraging the solution effectively
Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

Who You Are:

Fluent in Portuguese
Customer-minded, always trying to provide the most value possible
Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
A strong communicator (written and verbal) with excellent attention to detail
Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
Experienced, 1+ years in a customer account facing role and desire to grow a career in Customer Success
Passionate about building long term and lasting relationships

Benefits and Growth:

Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated yearly salary for this role at Datadog is:$54,000—$72,000 USD\n

About Datadog:

\n\n

Equal Opportunity at Datadog:

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

","hiringOrganization":{"@type":"Organization","name":"Datadog","sameAs":"https://www.datadoghq.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boston, Massachusetts, USA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Product Specialist - CDMX (Portuguese Speaking)","datePosted":"2025-07-18","description":"

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Product Specialist

\nWhy We Have This Role\n \nQualtrics leads the way in Experience Management—one of the fastest-growing tech categories—as a Product Specialist you will be at the forefront of this global movement. Our SaaS platform is used to help some of the largest organizations in the world drive action with pre-built experience management (XM) programs and projects that anyone can use.\n \nHow You’ll Find Success\n\n

Become the technical subject-matter expert on the Qualtrics platform
Deliver exceptional customer experiences
Take initiative and get things done to achieve resolution for our customers
Work well in teams - partnering with managers, cross functional teams, and teammates
Demonstrate a growth mindset and a bias for continuous improvement

\n\nHow You’ll Grow\n\n

Your analytical skills are critical as you respond to clients (including Fortune 500 employees, tenured professors, and small business owners) via phone, email, or chat
The one constant about Qualtrics is progress - you regularly adapt and learn as our products and technologies change
We have an open office environment here at Qualtrics, so you collaborate with fellow product specialists to find solutions for both our customers and our processes
Help companies achieve their business/company goals, through your exceptional troubleshooting and technical expertise
Improve your qualifications/technical skills (HTML, Javascript, CSS)
Learn more about a day in the life of our Product Specialists.

\n\nThings You’ll Do\n

Staff a 24/7, in-office technical support team, resolving technical issues for global customers in both English and Spanish.
Use your analytical and problem solving skills to respond to technical support needs
Work with customers ranging from grad students to Chief Marketing Officers
Help companies from startups to the Fortune 500 across all industries identify solutions to achieve their business goals
Constantly learn and adapt as our products and technologies change
Work with your team to solve customer questions in an in-office environment three days a week
Monday through Friday, 9am-5pm (includes a meal break). There is some flexibility with these schedules & subject to daylight savings time.
Return to Office 3 Days a Week
Some overtime staffing required\n
- Holiday coverage
- Weekend coverage
- Standard overtime
\n
Extra staffing calendar will be scheduled 1 month in advance, and will be compensated with a day in lieu
Support global customers through phone, chat, and email ticketing system

\nWhat We’re Looking For On Your Resume\n

Minimum Requirements:

Professional working proficiency in Portuguese is a must
Bachelor’s degree
Hard-working self-starter
Excellent analytical skills.
Ability to communicate and teach complicated concepts.
Detail-orientation with an ability to prioritize and meet deadlines.
Interest in Technology/SaaS industry.

Preferred Requirements:

Professional working proficiency in Portuguese is a must
Technical or hard science major or minor.
Prior instructing, research, or tutoring experience.
Coding classes and/or coding skills (MATLAB, R, Python, VB, Java, CSS, HTML, etc.).

\nWhat You Should Know About This Team\n\n

You’ll know you are a top performer when you consistently receive top satisfaction scores from our clients.
You’ll become an authority in the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing and troubleshooting.
This is a highly collaborative role where you will engage with colleagues across the company. We are looking for team players who are excited about diving into ambiguity and solving tough problems.
Fun, inviting, and inclusive work environment

\n\n

Our Team’s Favorite Perks and Benefits

Competitive salary, performance bonuses, and savings investment account.
Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Monthly allowances.
Experience bonus to be used for an “Experience” of your choosing every year.
Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

\nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \nApplicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act\n \nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.","hiringOrganization":{"@type":"Organization","name":"Qualtrics","sameAs":"https://www.qualtrics.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mexico City, Mexico","addressCountry":"Mexico","addressRegion":"North America"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Manager, Account Executive (Portuguese Speaking)","datePosted":"2025-08-05","description":"

Company Description

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As a manager, account executive you will be part of a multi-disciplinary team responsible for a portfolio of clients. You will lead the strategy development, and are accountable for the execution of the strategy with the portfolio of clients by collaborating across a several functional areas. A high degree of commercial and technical acumen is required along with demonstrated ability to drive strategic objectives to closure.

\nJob Scope

Lead a portfolio of clients by developing and maintaining the relationship between Visa and the member
Contribute to development, production and implementation of initiatives outlined in Country plans
Drive short- and long-term strategic goals for clients
Understand and clearly articulate how Visa's new payment tools and technologies will drive commercial value to our clients
Follow global industry and local market trends, to package relevant insights and solutions to Visa's clients
Support in identifying size and in closing new business opportunities by analyzing client's market positioning, product profile and strategy, enabling Visa's functional teams to customize relevant solutions to fit identified needs
Work with clients and Visa functional teams on ways to drive business value by offering advice on the development of target markets, product development, analytics and relevant best practice
Evaluate competitive actions with respect to the local market and recommend appropriate action
Attend to client queries and issues, and provide timely and efficient solution
Ensure clients compliance to service levels, integrity of service records and efficient resolution of complaints
Provide periodical reports (Weekly/Monthly or quarterly ) as agreed with Country Manager
Regular market sales/client visits
Co-ordinate with other Visa departments in order to successfully implement the country plans
Complete ad hoc project/research and presentation work and other relevant initiatives
Organize and execute events related to corporate hospitality in the relevant markets including budgeting, costing and coordination with external event management companies.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

• Minimum of a Degree required with focus on financial management, accounting, business strategy and/or economics.
\n• 6+ years of professional experience in retail/transactional banking or payments. Direct card
\nexperience is strongly preferred.
\n• Previous consulting experience would be beneficial
\n
\nSkills and Competencies
\n• Ability to demonstrate strong negotiation skills
\n• Strong commercial skills and ability to put together deals
\n• Bilingual proficiency in English and French (spoken and written) is required
\n• Ability to demonstrate sound business judgment with long-term view
\n• Strong analytical skills (ability to derive insight from data and make recommendations)
\n• Excellent sales, account management, project management, presentation,
\nstrategic planning and budgeting skills

Additional Information

","hiringOrganization":{"@type":"Organization","name":"Visa","sameAs":"https://visa.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Luanda, Luanda Province, Angola","addressCountry":"Angola","addressRegion":"Africa"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Global Payroll Specialist - Portuguese Speaking","datePosted":"2025-08-04","description":"

Global Payroll Specialist

Ebury Málaga - 4 days in the office and 1 day of home office per week

We are looking to broaden our Global Payroll team with a new team member who can help out to support our Portuguese speaking locations.

About the role:

End to end processing of bi-monthly and monthly payrolls as part of a small team.
Analysis and documentation of each countries control framework and payroll processing guidance.
Ad hoc project support.
Manage relationships with various stakeholders (i.e., Finance, HR, etc.) and the payroll provider to ensure end-to-end process excellence.
Ensure compliance with statutory regulations and company policies
Performing reconciliations and audit tasks for monthly payrolls.
Stay up to date with local payroll regulations.
Support Finance teams with month-end close and reporting activities.
Regularly review payroll processes and procedures to ensure efficiency and reliability.
Attend to all escalated and critical payroll related issues on a timely basis.

Candidate profile:

At least 3 years’ experience of processing payroll across multiple countries.
Experience of working with a global payroll provider/system
Experience in working with manual processes undergoing automation transformation
Process documentation and control framework building/writing
Ability to take ownership of payroll processes;
Problem solving mindset & positive attitude;
Excellent organizational skills and ability to multitask.
Excellent language communications skills in English and Portuguese, Spanish is nice to have
Advanced Excel (pivot tables, v-lookup and other formulas)

#LI-LK1

#LI-HYBRID

About Us

Please submit your application on the careers website directly, uploading your CV / resume in English.

Global Payroll Specialist

Ebury León - 4 days in the office and 1 day of home office per week

We are looking to broaden our Global Payroll team with a new team member who can help out to support our Portuguese speaking locations.

About the role:

End to end processing of bi-monthly and monthly payrolls as part of a small team.
Analysis and documentation of each countries control framework and payroll processing guidance.
Ad hoc project support.
Manage relationships with various stakeholders (i.e., Finance, HR, etc.) and the payroll provider to ensure end-to-end process excellence.
Ensure compliance with statutory regulations and company policies
Performing reconciliations and audit tasks for monthly payrolls.
Stay up to date with local payroll regulations.
Support Finance teams with month-end close and reporting activities.
Regularly review payroll processes and procedures to ensure efficiency and reliability.
Attend to all escalated and critical payroll related issues on a timely basis.

Candidate profile:

At least 3 years’ experience of processing payroll across multiple countries.
Experience of working with a global payroll provider/system
Experience in working with manual processes undergoing automation transformation
Process documentation and control framework building/writing
Ability to take ownership of payroll processes;
Problem solving mindset & positive attitude;
Excellent organizational skills and ability to multitask.
Excellent language communications skills in English and Portuguese, Spanish is nice to have
Advanced Excel (pivot tables, v-lookup and other formulas)

#LI-LK1

#LI-HYBRID

About Us

Please submit your application on the careers website directly, uploading your CV / resume in English.

","hiringOrganization":{"@type":"Organization","name":"Ebury","sameAs":"https://ebury.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"León","addressCountry":"Nicaragua","addressRegion":"North America"}}}},{"@type":"ListItem","position":15,"item":{"@type":"JobPosting","title":"Technical Account Manager, Portuguese Speaking","datePosted":"2025-08-05","description":"Business & Enterprise Support organization’s mission is to deliver value for customers by providing strategic, personalized, and proactive technical support across Meta’s products.

We strive to deliver service success so businesses can thrive on our platforms in an open and connected world. Those who join our teams have experience with an in-depth understanding of solving people’s issues and are advocates for our customers.

We are seeking a highly skilled Technical Account Manager (TAM) to support our customers' business growth in the Brazilian market through the use of Meta's suite of products. As a TAM, you will be responsible for ensuring the success of our customers by proactively guiding them to operate effectively and efficiently on our platform. You will engage with broad stakeholder groups, including executives, product, engineering as well as sales and partnership teams, to influence the product roadmap.Technical Account Manager, Portuguese Speaking Responsibilities

Develop and maintain relationships with key stakeholders to ensure customer satisfaction and retention
Proactively identify and address customer issues, providing timely and effective solutions to unblock their progress
Recommend use of features, use cases, by providing insights on product usage and best practices
Track customer integration health and feature adoption metrics, surfacing insights to improve product performance and shape future roadmap discussions by partnering closely with product teams
Identify training needs for the customer and help orchestrate training/boot camps for the customer
Work cross-functionally both internally and within customer organizations to provide and implement operational solutions on subjects not limited to product adoption and value expansion
Partnering cross functionally with product teams to influence product priorities
Act as the 'voice of the customer', identifying areas for improvements and implementing strategies to enhance customer success and influence product roadmap
Resolve customer escalations by coordinating with internal teams, ensuring timely and effective solutions while maintaining customer relationships
Collaborate with cross-functional teams to drive product resolution and address technical challenges
Travel up to 20% internationally, as needed

Minimum Qualifications

6+ years of experience in a Technical Account Management or similar role, in an enterprise technology product context
Demonstrated authoring and communication skills in English and Portuguese through demonstrated experience in Latin America markets
Proven track record of success through relationship management skills, communicating effectively with both technical and non-technical audiences at all organizational levels
Experience working with cross-functional teams, including sales, marketing, and product development
Demonstrated problem-solving skills through strategic thinking and creativity
Experience in providing strategic insights and technical consultancy to influence the product roadmap based on customer needs and industry trends
Proven track record of handling customer escalations effectively by collaborating with internal teams to deliver prompt and satisfactory resolutions

Preferred Qualifications

Experience working with AI-powered tools, virtual assistants or any other Large Language Model-based applications in the context of using AI to improve productivity experience strongly preferred
Familiarity with Meta's suite of products and services
Experience managing time-sensitive projects through to completion while balancing evolving priorities and a broad range of stakeholders

For those who live in or expect to work from California if hired for this position, please click here for additional information. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$८९,०००/year to $१,२९,०००/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

","hiringOrganization":{"@type":"Organization","name":"Meta","sameAs":"https://www.meta.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin, TX | Menlo Park, CA | New York, NY","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"People Solutions Partner (Portuguese Speaking)","datePosted":"2025-08-11","description":"Provides a wide variety of HR services that align business needs and HR policies and procedures. Advises senior business leaders on workforce issues. Influences the design and implementation of Human Resources initiatives and programs to meet business needs. Provides oversight and guidance on day-to-day Human Resources operations.

Supports clients/customers and assists with functional projects under regular supervision. Has a general knowledge of the work group.

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

In March 2020, Chevron sold its 45% nonoperated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.

From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.

Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we believe humanity can solve any challenge – including meeting the world’s energy needs of today, while advancing a cleaner energy tomorrow.

About the Role

We have an exciting opportunity for a People Solutions Partner (Portuguese Speaking). This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities include, but are not limited to, the following:

Act as the first point of contact by performing the role of a virtual HR Business Partner, and provide support and guidance to employees and supervisors on workplace issues, ensuring they feel heard and valued to promote a positive work environment
Provide policy and benefit counsel specific to site, country, and payroll, and refer to vendors when appropriate.
Apply strong understanding of HR policies, services and programs in wide variety of situations with increasing complexity
Able to navigate complex and ambiguous cases by researching relevant precedent, policies, plan documentation, and exercising judgment
Maintain accurate records of employee interactions and resolutions, ensuring compliance with company policies and legal requirements
Develop solutions for unique business problems recognizing the intent of the policy and document it for future use
Develop deep understanding of the business site-specific context including regulations, culture, and policies

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

Bachelor's degree in Human Resources, Business Administration, Psychology or a related field
Experience in supporting multinational client groups
Relevant HR certifications (e.g., SHRM-CP, PHR, CIPD) are a plus
Strong oral and written communications and interpersonal skills in both Portuguese and English
Minimum of 3 years of experience as an HR Business Partner, HR Generalist or related role
Experienced problem-solving and critical thinking skills to handle complex and ambiguous cases
Highly proficient in using knowledge of HR policies, benefits, and processes to resolve employee and supervisor issues
Must be proficient in English
Demonstrates exceptional verbal and written communication skills, consistently delivering outstanding customer service remotely through phone and various digital platforms
Strong interpersonal skills with the ability to build rapport and trust with employees
Highly flexible and willing to do shifts

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

Benefits:

Competitive salary
Allowances, medical and optical reimbursements
Health care coverage for you and your eligible dependents
Robust employee centered programs for health and wellness
Time-off to promote healthy work-life balance or to care for your family
Annual corporate incentive bonus when the company meets established goals
Recognition & awards program
Life insurance
Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent.  Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace. 

Connect with us:    

Facebook   

Instagram    

Twitter    

Chevron participates in E-Verify in certain locations as required by law.

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Company Description

Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.

Wherever your journey leads, Minor Hotels delivers exceptional experiences around the globe. Explore our history, meet the people behind our success and discover the values that shape who we are today.

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Nestled in some of the world’s most captivating locales – ranging from vibrant cities to sun-drenched, palm-fringed beaches – we craft unforgettable memories for every guest at each destination.

Anantara is inspired by the Sanskrit word meaning 'without end', and our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression. Our guests share this belief, seeking remarkable experiences and authentic connections that enrich their lives, whether they are travelling for leisure, business, or self-discovery.

Our journey began in 2001 with the opening of the first Anantara resort in Thailand’s renowned seaside town of Hua Hin. Since that day, we have expanded our presence into new corners of the globe, from pristine beaches and private islands to tranquil coastal retreats, ancient sites, and vibrant metropolises. Today, our portfolio of destinations encompasses Asia, the Indian Ocean, the Middle East, Africa, and Europe.

Our thoughtfully designed luxury hotels and resorts provide windows into the unique character of each location. Inside and out, travellers connect with the places, people, and stories that make each destination truly exceptional. Through personal experiences, guests curate a lifetime of memories as Anantara opens doors to unforgettable journeys filled with adventure and indulgence.

Anantara Kihavah Maldives Villas

Nestled within the Baa Atoll – a UNESCO Biosphere Reserve – Anantara Kihavah Maldives Villas is a private island sanctuary that epitomises natural beauty and barefoot luxury. Fringed by powder-white sands and a turquoise lagoon that melts into the horizon, our resort offers an extraordinary setting for both guests and team members.

Home to 80 expansive beach and overwater villas and residences, Anantara Kihavah is a place where rare encounters and curated moments define the guest experience – from snorkelling with manta rays and dining beneath the sea at our acclaimed underwater restaurant SEA, to gazing at the stars from the Maldives’ only overwater observatory.

As part of Anantara Hotels, Resorts & Spas – a globally recognised luxury brand founded in Thailand in 2001 – we are committed to delivering meaningful journeys through heartfelt hospitality and authentic discovery. At Anantara Kihavah, team members become part of a dedicated family, passionate about crafting unforgettable experiences in one of the world’s most inspiring destinations.

Job Description

As a Villa Host, you are required to maximize and exceed guest-s satisfaction by providing highly personalized, efficient and responsive service with attention to details, and anticipating guest-s needs. Take ownership and leadership of all villas assigned to you including supervising, directing, assisting and ensuring the cleanliness and maintenance of guest villas. Villa Host is instrumental to achieve our goal in providing the highest professional standards of service to our guests.

Qualifications

• Excellent communication skills
\n• Fluency in English and Spanish/Portuguese Speaking
\n• Minimum 1 year experience as a Butler/Villa Host
\n• A friendly and outgoing behaviour
\n• Proactive, resourceful and able to work independently
\n• Has strong decision making abilities

Additional Information

Experience the #PassionPoweredGrowth with us

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About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a remote-first company with employees distributed across the US and EU
5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!.

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognising the intrinsic value of each person and understanding that our business success is rooted in how we prioritise and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.

Responsibilities:

Customer Obsessed:

Prioritise and champion customer satisfaction, ensuring a personalised and caring approach in every interaction.
Recognise the unique needs and concerns of customers, contributing to a positive and inclusive environment.
Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the centre of every decision.

Insight/Metrics Driven:

Understand customer needs and preferences through direct interactions and feedback.
Use feedback to make informed decisions aimed at improving customer satisfaction.
Spot trends in customer inquiries and behaviour to better anticipate their needs.
Regularly assess and adapt your approach to ensure a positive customer experience.

Trusted Resource:

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- Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
- Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
- Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.
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We are looking for someone with:

Minimum of 1 year of experience in a customer service role.
Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
Empathetic communication skills, with the ability to connect with customers on a personal level.
Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
Detail-oriented mindset with a commitment to delivering top-notch service.
Fluency in English &Portuguese is required.
Available full-time (40 hours / week).
Eligible to work in Poland, we will not support relocation for this position.

Shifts offered for this position are Central European Time (CET). Preference will be asked at time of interview, but cannot be guaranteed. Depending on business requirements your shift time or day off may change:

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 82,800 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You’ll love working here because:

Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

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Responsible Gaming Analyst: Protect Players, Shape the Future of Gaming!

What's in it for you?
If you're looking for a role where you can combine your passion for gaming with meaningful work, this is your chance to make an impact. As a Responsible Gaming Analyst, you’ll gain valuable experience in a fast-growing industry while developing expertise in player protection and compliance. You’ll be part of a supportive and collaborative team that values your insights and offers opportunities for professional growth. This role allows you to work with data, enhance your analytical skills, and contribute to creating a safer and more enjoyable gaming experience for players.

Your Role with Us:
In this role, you’ll analyse player data to detect signs of risky behaviour and ensure that the right measures are in place to support responsible gaming. You’ll monitor key player activity, review cases, and escalate concerns when necessary, ensuring that customers receive the appropriate guidance and assistance. Working closely with internal teams, you’ll help implement responsible gaming procedures and ensure compliance with industry regulations. Your ability to interpret data and spot trends will be key in maintaining a fair and transparent gaming environment. Staying informed about responsible gaming trends, particularly in Portuguese-speaking players, will also be an important part of your work.

Please Note: We believe in the value of in-person collaboration! This is a full-time, on-site role at our Melbourne CBD office, where you’ll work closely with our dynamic team to drive innovation and growth.

Who are we?
At Easygo we proudly stand as the parent company to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming.

Stake is the world's leading crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of over 600+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

What you will do:

Conducting risk reviews in identifying problem gambling markers of harm
Conducting high risk telephonic calls to customers experiencing effects of gambling harms
Escalations pertaining to responsible gambling from relevant stakeholders
Work together with AML & Account Management teams ensuring due diligence is carried out
Operating in an environment that requires 24/7 coverage (shift work will be required)
Translations: Conducting responsible gambling translations on an ad hoc basis

What you will bring:

Fluency in English and Portuguese, both verbally and in writing
6+ months of experience in compliance, risk analysis, or responsible gaming
Strong data-interpretation skills

Bonus points if you also have:

Sports & Gambling knowledge advantageous
Cryptocurrency knowledge would be advantageous
Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira

Some of the perks of working for us:

Two full-time Baristas who will make you coffee, tea and fresh juices
Daily catered breakfast
Massage Wednesdays - we get professionals to do this!
Team budgets for lunches and activities to celebrate achievements
Fun office environment with pool tables, table tennis and all your favourite gaming consoles
State-of-the-art end-of-trip facilities
EAP access for you and your family
Learning & Development platform with over 9,000 courses
Paid volunteer day
Flexible working hours
Help yourself drinks fridges and snack shelves

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

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Albert‘s mission is to Digitalize the World of Chemistry, using data and machine learning to drastically accelerate the invention of new materials. Our platform helps R&D organizations achieve a structured data foundation, digitalize their formulation and testing processes, and empower scientists to innovate faster, smarter, and at scale.

We are looking for a CSM / Sr. CSM to join our Customer Success & Support team, reporting to the Director, Customer Success & Support. The role is critical to driving successful outcomes for Albert’s most strategically important customers. If you're passionate about cutting-edge technology and love working in a fast-paced and growing culture, we want you on our team!

What you’ll do:

In this role, you will work as dedicated Customer Success Manager for a few of Albert’s Enterprise customers. You will partner closely with internal Product, Sales, Strategy, Engineering and Marketing teams, while building relationships with the operational and leadership teams of our customers.

Act as a strategic partner while leveraging insights along with the customer’s objectives

Drive product adoption by aligning Albert's features and functionality with customers' overall business needs

Focus on high-touch, curated experiences for Albert’s most strategic accounts working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey

Partner, build relationships, and serve as an advisor to Enterprise customer stakeholders, turning them into advocates of the Albert platform

Monitor customer health metrics and key performance indicators (KPIs) to anticipate risks and opportunities, address them proactively, and report internally on customer health status, risks and opportunities

Understand and identify Albert services and offerings and how they help meet customer’s objectives leading to upsell opportunities

Create reusable assets, maintain documentation, and craft and deliver presentations for external-facing audiences on Albert’s capabilities

Ability to analyze customer data and use insights to drive decisions and actions

Responsible for the success of Albert’s products across your assigned customer base

Leverage industry knowledge and experience to establish credibility and trust with clients, ranging from individual contributors to executives

Serve as the voice of the client within Albert Invent, providing feedback and insights to help shape product offerings and service delivery

You will have:

Master’s degree or higher in Chemistry, Chemical Engineering, Materials Science, Polymer Science, or a related scientific/engineering discipline. MBA is a plus.

Six+ years of industry experience, preferably in chemical/materials R&D or digital transformation with 2+ years’ experience with managing people (bonus if you’ve managed remotely)

Experience in front-end innovation, product development, and/or R&D management, with familiarity moving from concept to market-ready product

Strong understanding of R&D IT ecosystems: ELN/LIMS, PLM, ERP, and analytics tools

Ability to lead and manage complex programs, ensuring timely delivery of objectives while coordinating with multiple stakeholders.

Deep working knowledge of Chemistry and Materials Science, and familiarity with the broader chemicals industry.

Expertise in or passion for change management

Strong relationship-building skills, with the ability to establish trust and rapport with clients and stakeholders at all levels. Experience in nurturing long-term (multi-year) partnerships is essential.

Excellent communication skills, both verbal and written, enabling effective engagement with clients, technical teams, and executives.

Ability to travel ~20% (North America and Europe)

Key competencies:

Grit: Self-starter, persistent problem solver, relentless in their pursuit of progress.

Proactive Collaborator: Proactive, customer-focused mindset with a passion for helping others succeed

Adaptability: Comfortable in dynamic, evolving customer and company environments

Innovator: Passionate about improving customer outcomes through digital tools and scientific rigor

Empathy: Strong active listening across multiple personas and cultures

Leadership: Ability to lead initiatives and drive projects to completion with little or no oversight.

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Customer Success Manager - Product Department

We are seeking a dedicated Customer Success Manager to join our team at the Federation of Italian American Organizations of Brooklyn in the Product department. As a Customer Success Manager, you will be responsible for building strong relationships with our clients, ensuring their satisfaction, and driving product adoption.

Work closely with clients to understand their needs and provide solutions
Onboard new clients and provide training on our products
Proactively reach out to clients to ensure they are maximizing the value of our products
Collect feedback from clients to help improve our products and services
Collaborate with the product development team to communicate client needs and feedback

If you are a customer-focused individual with excellent communication skills and a passion for helping clients succeed, we would love to hear from you. Join us in our mission to deliver exceptional products and services to our clients!

Requirements

Project Manager - HR Department

We are excited to announce an opening for a dedicated Project Manager to join our innovative HR department. As a Project Manager, you will play a crucial role in overseeing and coordinating a variety of HR projects to ensure their successful implementation and completion. This position offers a unique opportunity to work collaboratively with cross-functional teams, set project timelines, and monitor progress to achieve project goals effectively.

Key responsibilities:

Manage and lead HR projects from initiation to closure, ensuring all project objectives are met

Collaborate closely with stakeholders to define project scope, goals, and deliverables, fostering strong relationships and alignment

Create and maintain detailed project plans, schedules, and budgets, ensuring resources are allocated efficiently

Proactively monitor project progress, identifying and addressing any issues or risks that may impact project outcomes

Ensure all projects are completed on time and within budget, maintaining a high standard of quality and excellence

Provide regular and transparent communication of project status updates to stakeholders and senior management, ensuring alignment and transparency

If you are a proactive problem-solver with exceptional organizational and communication skills, we invite you to apply for this exciting opportunity to be a part of our dynamic HR department. Join us in contributing to the success of our projects and making a positive impact within our organization. Apply now and take the next step in your project management career with us!

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Identify criteria for assisting your customers by using Success Plays in the Success Platform
Promote ServiceNow customer success stories and processes
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Work with ServiceNow teams to improve product adoption and increased footprint
Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years of experience providing customer professional services or related business support
Ability to provide independent comprehensive services
Experience resolving issues through analysis
Experience in working collaboratively
ServiceNow accreditations or certifications a plus

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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At Beyond, we power the business of Short Term Rentals through our cutting-edge, full-stack Revenue Management System. Venture-backed, we pioneered this space and have grown to be the globally dominant leader - obsessed with delivering value and performance to our customers. And the way we've been able to achieve those heights is our belief that People are the most important part of any business - starting with ours. We employ over 180 Beyonders across the globe who share in our commitment to making Beyond the best place to work.

It’s with that in mind that Beyond is looking to add a Customer Success Manager to our growing team. Reporting to the Manager of Customer Success, you will have the opportunity to be our customer's advocate to our product organization while driving product adoption and satisfaction. Retaining customers ensures Beyond Pricing can maintain its foothold as the market leader in the industry and execute on our aggressive growth plans.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our Customer Success Manager you'll be responsible for:

Negotiating annual subscription renewals and upsell opportunities
Performing regularly scheduled executive business reviews with key stakeholders to ensure customer goals are being met
Analyzing customer performance data and making recommendations to ensure revenue growth
Forecasting and reporting on the health and risk of assigned accounts
Proactive relationship management with accounts to maintain overall customer health
Maintaining a deep understanding of Beyond Pricing’s suite of products
Managing approximately 50-80 accounts at a time
Working with cross-functional teams to drive better collaboration and customer experience
Being the voice of the customer back to our Product team, communicate trending customer feedback and ideas
Driving customer adoption, retention, and satisfaction for assigned book of accounts
Training clients on the basics of revenue management and how to effectively use our tool to increase revenue

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

Customer empathetic - you'll find fulfillment in helping customers reach their goals
People driven - you enjoy working with clients and want to provide an excellent customer experience
Analytical - you’re comfortable with data and leveraging it to make strategic decisions
A team player - you pride yourself on going above and beyond for teammates and customer

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

2+ years of relevant experience
Solid understanding of Customer Success best practices
Strong negotiation skills - you have experience handling and negotiating customer renewals
Creative and analytical thinker with strong problem-solving skills
Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
Highly motivated, driven self-starter

Company Values:

We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you.

Benefits:

Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site!

We Care about Diversity, Equity and Inclusion:

Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.

Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain

Please review our GDPR Statement here.

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Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

About the role

Our customers have complex operations distributed across time zones and geographies, often trying to manage it all on paper and in spreadsheets. We have created a suite of back-of-house platforms, serving as the source of truth for work happening across the organization, which chain operators use to align everyone from headquarters to the field to the stores. Our end goal is to improve the way work gets done in the field to ensure that every location operates like your best location.

We are a group of cooperative, fun, and caring contributors who like to laugh and provide each other with the support, tools, and know-how to succeed with our customers and our team. While we each work with our own group of customers, we collaborate, strategize, and help wherever needed.

What you’ll do as a Customer Success Manager

Drive successful adoption and retention of all Crunchtime products within your portfolio of customers.
Become an expert on the value of Crunchtime platforms so that you can provide credible guidance on how best to apply the tool to their specific operational processes and business challenges.
Using a consultative approach, help customers optimize product value by teaching them how to leverage new or unused features.
Manage the ongoing customer relationship to encourage growth, expansion, and loyalty.
Identify new opportunities to expand Crunchtime to support additional work processes or departments within the customer’s business.
Track and close renewal business.
Advocate for customers internally by collaborating with our Product team to translate customer feedback into product requirements.
“Prime the pump” for customer case studies, quotes, and testimonials by identifying advocates and sharing great stories with our Marketing team.

What we’re looking for

An excellent ‘explainer.’
You are organized and process-oriented and enjoy uncovering opportunities to improve efficiency for yourself, your customers, and your team.
You are focused, action-oriented, and always anticipating next steps: a natural project manager. You can create urgency without being annoying.
You concentrate your efforts on the most important priorities, moving quickly through issues, and driving for completion. You know how to find the optimal balance between speed, accuracy, and quality in the work you deliver.
You have a polished, professional, and articulate communication & presentation style, but you’re not a robot. Your personality shines through!
You listen well, ask the right questions, and know when more information is needed.
You are honest and empathetic. You see the world through the customer’s eyes.
You enjoy teaching others, be it a customer or a colleague.
You are creative and resourceful and can adapt to rapidly changing priorities in a fast-paced environment. You are comfortable making a judgment call in an ambiguous or novel situation.
Successful track record collaborating cross-functionally across internal teams (Sales, Support, Product, Engineering, Marketing, Finance) to solve customer problems
Bachelor’s Degree
2-4 years experience in Customer Success or Account Management supporting a B2B SaaS product

Nice to haves

Experience managing restaurant operations.
Experience with Salesforce, Catalyst, Google Apps
Experience working with a distributed team
Experience supporting restaurant, convenience store, or grocery industry verticals

What you’ll get

Great mission-driven team members from diverse backgrounds with a strong company culture
Competitive pay
Flexible PTO
Paid company holidays
Yearly team off-sites
International travel opportunities
Medical, dental, and vision benefits (FSA, HSA & HRA options)
Basic & Voluntary Life Insurance
401k employer match
Wellness benefits (Headspace, Headspace+)
Commuter benefits
Work in an open environment on solutions that are reshaping the way businesses operate
Fun team events
Ability to have a big impact
10 weeks of paid parental leave
Fitness reimbursement
Learning & development funds

Equal Employment Opportunity Statement

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.

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Thank you for your interest in Paytronix! Please note that all correspondence with Paytronix employees will come from either an @paytronix.com or @theaccessgroup.com domain.

Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and convenience store brands. Our valued clients leverage the power of Paytronix across 50,000 sites globally to create seamless, personalized, and brand-authentic experiences that foster lasting relationships with their customers. For more than 20 years, Paytronix has been a trusted partner helping brands maximize the lifetime value of their guests and grow more profitable businesses. For more information, visit www.paytronix.com.

The kind of person we are looking for:

We are looking for a Customer Success Manager to join our team and lead strategic customer relationships. This role is ideal for a seasoned CSM who thrives on creating executive-level partnerships, delivering business impact, and driving customer outcomes through data-driven insights and best practices. This role is for someone that is self-driven, wants to make an impact and thrives in a fast-paced environment.

You’ll be the primary point of contact for a portfolio of our top-tier clients, responsible for aligning Paytronix solutions with their business goals, ensuring long-term success, and expanding our footprint through high-value engagements. If you are local to our Newton, MA or Denver, CO locations, there is a hybrid (2-days per week) in-office requirement.

The kind of stuff you’ll be doing:

Own strategic customer relationships: Develop trusted advisor status with key stakeholders and executive sponsors
Drive customer outcomes: Help customers achieve their business goals using Paytronix solutions, supported by tech touch and organization tools and resources.

Account growth and retention: Lead the expansion of customer accounts by identifying upsell and cross-sell opportunities; in partnership with Sales own gross revenue retention (GRR) and net revenue retention (NRR) targets.

Strategic planning: Build and execute success plans, conduct regular business reviews, and align on KPIs to ensure value realization.

Customer advocacy: Champion your customers’ needs internally and act as a voice of the customer to Product, Marketing, and Executive teams.

Collaborate cross-functionally: Work closely with Implementation, Product, Support, Sales and Marketing teams to ensure a cohesive and consistent customer experience.

Measure success: Track customer health, satisfaction (NPS), adoption and engagement metrics to prioritize actions and drive results.

Gain customer trust through knowledge: Develop a strong understanding of Paytronix and The Access Group’s Solutions, of industry trends, key players/ competitors, and partners.

The kind of experience you’ll need:

5–8+ years of Customer Success, Account Management, or Strategic Consulting experience in a B2B SaaS environment.

Proven track record managing complex, high-value customer relationships and delivering measurable business outcomes.

Strong executive presence and experience engaging with VP/C-level stakeholders.

Deep understanding of customer lifecycle management and success metrics (GRR, NRR, NPS).

Experience using data and telemetry to

Excellent communication, facilitation, and project management skills.

Comfort with data analysis, business reviews, and strategic planning.

Passion for delivering an exceptional customer experience.
Some travel required

The extra stuff that would be nice:

Experience in the restaurant, hospitality, or convenience retail industries.

Familiarity with customer engagement, loyalty, or digital marketing technologies.

Salesforce and Gainsight experience a plus.

Experience in the restaurant industry and/or with point-of-sale systems such as Micros or Toast or related technologies

Salary range: $90k - $120k OTE

Benefits:

At Paytronix, we offer a wide variety of benefits aimed at allowing our employees to prioritize their well-being, and be their best selves:

Retirement:

Paytronix allows employees to contribute to their 401k through Fidelity. The company plan matches 100% of the first 5% of an employee’s contribution based on individual salary.

Medical:

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Paytronix offers medical and dental benefits through Blue Cross Blue Shield, and vision insurance through EyeMed.

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Paytronix offers plans to contribute to Health Savings Accounts (HSA).

Personal:

Employees that are expecting receive a generous Parental Leave offering.
Paytronix offers company-paid Short-term and Long-term Disability, and Life Insurances.
Accrued PTO (Paid Time Off), off during public holidays, and “floating” holidays.

Voluntary benefits include:

Protection from identity theft.
Legal coverage for matters including, but not limited to: home and real estate, estate planning, and elder care.

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What You’ll Do:

Partner with the sales team to ensure smooth transition and onboarding experience
Proactively build relationships with customers to create mutual trust
Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are:

A strong communicator with excellent attention to detail
Motivated by building long-term and long-lasting relationships
Driven by the opportunity to make a visible impact with your work
5-7 years of experience in a customer account facing role
Customer-minded, always aiming to provide the most value possible
Excited by working in an ever-evolving and fluid solution focused environment
Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Benefits and Growth:

Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog:

\n\n

Equal Opportunity at Datadog:

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

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カスタマーサクセス・マネージャーとして、Datadogをご利用中の既存顧客を対象に、トレーニング、導入サポートなどを提供しながら、確立されたセールス・メソッドに沿ってアップセル・クロスセルに取り組みます。カスタマー・エクスペリエンス（顧客体験）を最大化できるよう、顧客との信頼関係を構築して課題やニーズを特定し、利用拡大の機会を発掘して、Datadog製品の価値を伝えることに注力します。顧客のスケーリングを担うカスタマーサクセスチームにとって、個人の成長とチームの成功を両立させることが、最優先事項です。

Datadogでは、オフィスカルチャーによって築かれる人間関係やコラボレーション、そこからもたらされる創造性を大切にしています。私たちは、従業員それぞれに合ったワーク・ライフ・ハーモニーを実現できるよう、ハイブリッド・ワークプレイスとして運営しています。

業務内容：

Datadogの社内チーム（サポート、製品チーム、財務・法務など）との部門横断的コラボレーションにより、スムーズなオンボーディングを実現する
既存顧客との長期にわたる相互信頼関係を積極的に構築する
既存顧客に対し、利用拡大できる機会を特定し、案件化する
既存顧客へのアップセル・クロスセルにおいてフルセールスサイクルを担う

既存顧客のアドバイザーとして、ソリューションが効果的に活用されているか確認し、サポートする

利用動向のモニタリングと課題の特定、ニーズの発掘により、更新リスクを明らかにし、利用率の向上を促進する

募集要項：

細やかで思慮に富んだコミュニケーションができる（文書および口頭で
長期的かつ持続的な信頼関係を築くことへの高いモチベーション
売上を担うセールスと、カスタマーサクセスとしてのキャリアが組み合わさったハイブリッド・ポジションで、顧客と伴奏し、ビジネスの発展に貢献したい方
可能な限り最高の価値を提供しようとするカスタマーファースト・マインド
日々進化し続けるソリューション重視の環境で働くことへの自信
アップセル・クロスセル活動において、細かな直接的指導を受けることなく、契約条件や価格交渉ができる

Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。

福利厚生と成長機会：

個々のパフォーマンスと成果に基づく豊かな報酬体系
新入社員への株式付与（RSU / 譲渡制限付株式ユニット）および従業員株式購入制度（ESPP）
プレジデント・クラブへの参加機会
継続的な専門能力開発、製品トレーニング、キャリアパスの提供
MEDDICとCommand of Messageに関する丁寧な営業研修
社内ネットワーク構築のためのメンターおよびバディ・プログラム
インクルーシブな企業文化、コミュニティ・ギルドへの参加機会
幅広く手厚い医療関連の福利厚生制度
企業型確定拠出年金（401K）
ペットの養子縁組と保険プログラム

上記の内容は、就業する国やDatadogでの雇用内容によって異なる場合があります。

About Datadog:

\n\n

Equal Opportunity at Datadog:

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

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What's The Role?
We’re looking for an experienced Customer Success Manager (CSM) to drive adoption, engagement, and growth across a portfolio of high-value customer accounts. You’ll build trusted relationships, act as a strategic advisor, and guide customers throughout their journey – from onboarding to long-term success.

If you’re a proactive, customer-first thinker who enjoys solving problems, connecting technical value to business outcomes, and becoming a true partner to your clients, we’d love to hear from you.

What You’ll Do:

Partner with Account teams to manage multiple strategic enterprise accounts, helping drive annual recurring revenue and long-term retention.
Cultivate strong customer relationships through proactive engagement and champion building.
Act as the primary contact for your accounts, translating customer use cases, goals, and requirements into actionable insights for cross-functional teams (Sales, Product, Marketing, Support, Services).
Guide customers throughout their lifecycle – onboarding, adoption, and continued success.
Understand customer business objectives and help them maximise the value of ThoughtSpot in achieving those goals.
Gain a deep understanding of each customer’s technical configuration and provide best practice guidance.
Collaborate internally to tailor solutions that fit each customer’s needs and maturity.
Identify areas of growth within your accounts and support expansion efforts through consultative, value-driven engagement.
Deliver engaging demos, enablement sessions, and presentations – both in person and virtually.

What You Bring

You’re a strong communicator who can bridge the gap between technical and non-technical stakeholders.
A hands-on approach – you’re willing to dive in to help resolve customer issues or triage them effectively.
Proven ability to guide customers through technical challenges while expanding platform usage.
Strong understanding of the data/BI space, including cloud data warehouses, ETL pipelines, and tools such as SQL.
Background in consulting or advisory roles, with experience applying playbooks and frameworks to drive customer success.
Passion for analytics, with a drive to deeply understand our platform and its business value.
3+ years’ experience in customer-facing roles (Customer Success, Pre-Sales, Support, Services, Solution Architecture).
Skilled in navigating change management, probing for business outcomes, and building strategies to deliver results.
Solid project management skills and the ability to manage stakeholders at all levels.
Organised, self-directed, and comfortable operating in a fast-paced, collaborative environment.
Bachelor’s degree preferred but not required.

What Sets You Apart:

Experience with data ecosystems – data sources, ETL tools, data warehousing, and modelling concepts.
Familiarity with BI platforms such as ThoughtSpot, Looker, Tableau, Power BI, MicroStrategy, Qlik, Sigma, or similar.
Exposure to ETL tools like Fivetran, Alteryx, Talend, SSIS, Informatica, or others is a plus.
Previous experience running or supporting a BI Centre of Excellence is advantageous.
Willingness to travel to meet customers and build meaningful relationships.
A passion for early-stage environments – adaptable, solutions-focused, and process-minded.
Strong documentation habits and a desire to help shape the Customer Success function.
Naturally customer-centric with a high EQ and a drive to advocate for customer needs.

#LI-Hybrid

What makes ThoughtSpot a great place to work?

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.

ThoughtSpot for All

Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work. We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

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Company Description

Job Description

What you get to do in this role:

The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Identify criteria for assisting your customers by using Success Plays in the Success Platform
Promote ServiceNow customer success stories and processes
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Work with ServiceNow teams to improve product adoption and increased footprint
Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
3+ years of experience providing customer professional services or related business support to retail, manufacturing and hospitality industries.
Ability to provide independent comprehensive services
Experience resolving issues through analysis
Experience in working collaboratively
ServiceNow accreditations or certifications a plus

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

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Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You are a customer fanatic with a proven track record of going above and beyond for your customers! You are consultative and innovative in your thinking, and enjoy figuring out how to drive customer satisfaction while increasing Justworks revenue. You thrive in a fast-paced startup environment and have a passion for lifelong learning. You are a great listener who is able to see the bigger picture and simplify complex concepts into clear, easy-to-understand solutions. You are an advocate who is not afraid to ask questions, find and capitalize on new revenue opportunities, and partner with others to effect change!

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams. Customer Success Managers are the customer’s voice here at Justworks. They are also the face of the Justworks brand to our customers, and by finding new, win-win opportunities, catalyze company growth. Needless to say, Customer Success Managers play a vital role at Justworks, and we are building a world-class team!

Your Success Profile

What You Will Work On

Engage and develop relationships with administrators and executives to develop an understanding of our customer's business objectives and needs to consistently demonstrate value throughout the customer journey.
Proactively ensures customer satisfaction and drives value through routine interactions and business reviews
Monitors and identifies customers that are at risk to initiate retention strategies proactively
Promotes new key products, benefits, and program initiatives to the customer
Provide expert-level guidance to customers around Justworks' continually expanding product and service offerings, identifying, qualifying, and facilitating new sales opportunities
Identifies opportunities to create Justworks advocates by promoting referral programs and other engagement incentives
Advocates for the customer by highlighting and communicating trends, challenges, and other feedback to internal Justworks teams
Acts as the primary liaison or steward between the customer, Justworks, and third parties serving as a strategic partner and facilitating introductions when needed
Conduct conversations for Health Insurance Renewals and End Of Year and then drive completion in partnership with Customer Success Operations Specialists
Partner with Customer Success Operations Specialists to explain complicated concepts (related to health insurance, compliance, taxes, etc.) in simple, user-friendly terms as needed
Organize and project manage complex issues internally to ensure the success of the customer on the platform
Display a high level of professionalism and compassion when working with each account on sensitive matters
Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

As a Customer Success Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

Minimum of 2-4 years of professional experience in account management, relationship management, customer success, or a complex customer service environment
Experience in healthcare, HR, or insurance industries preferred
Experience in HR Tech/SaaS is a plus
Excellent organizational, written, and verbal communication skills
Strong attention to detail with the ability to manage competing priorities and multi-task
Demonstrated track record of a passion for Customer Success and driving retention strategies
Aptitude to be consultative and innovative when problem-solving
Ability to work as part of a team and be resourceful and adaptable

The base wage range for this position based in our New York City Office is targeted at $38 to $39.93 per hour.

#LI-Hybrid #LI-CD1

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report

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About the Role:

Grade Level (for internal use):

The Team:

It’s a dynamic global team, where the work changes daily.  You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level.  This team will develop and execute data driven processes to deliver world class customer experience.  Your role may focus on migration, onboarding or global strategic accounts.

The Impact:  

Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence.  Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence’s capabilities.  These efforts are a key factor in revenue retention and growth.

What’s in it for you:

We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role.  You will also develop skills which will prepare you for relationship management, sales or product specialist roles.  

Responsibilities:

Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s)
Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth
Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force
Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users
Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis
In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities
Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers
Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs 
Ensure enhancement requests from clients are routed to product stakeholders
Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems

What We’re Looking For: 

Positive, proactive attitude and ability to work well in teams
Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction
Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment
Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations

Basic Qualifications:

Bachelor's degree required (Finance, Economics or related field preferred)
Strong MS office (Word, Excel, PowerPoint) skills are required
1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred
Any knowledge of CRM systems (such as Salesforce.com, SalesLoft) or research platforms would be advantageous

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Our People:

Our Values:

Integrity, Discovery, Partnership

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

Recruitment Fraud Alert:

-----------------------------------------------------------

Equal Opportunity Employer

-----------------------------------------------------------

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)","hiringOrganization":{"@type":"Organization","name":"S&P Global","sameAs":"https://www.spglobal.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"HK - HONG KONG THREE EXCHANGE SQUARE, Hong Kong","addressCountry":"Hong Kong","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-07-21","description":"

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

Job Description:

Position Summary:

The Customer Success Manager team is a key enabler of the Airbus Digital Services Growth organization. In that context, the CSM has the responsibility to engage with the airline customers to identify their needs, support the commercial sales process and the innovation processes, oversee the deployment of the services with the airlines, in line with the relevant team in the Digital Services ecosystem and ensure proper solutions adoption and satisfaction of the customers.

The CSM role requires a strong understanding of the airline customers, aircraft systems, program and project management, digital trends, systems integration, Agile software design methodology and some fluency in the latest technology trends.

If you see yourself as a delivery-focused, customer-minded, and technically-oriented leader, an innovative problem-solver, if you have no issue in being autonomous whilst fostering strong collaborations internally and externally, and if you thrive in fast-paced and fluid environments, joining Airbus Customer Success team might be for you!

Primary Responsibilities:

The CSM manages a portfolio of airline customers and is the voice of the customer in Digital Services. the CSM creates strong ties with its relevant interfaces with a view of growing the business opportunities. This can apply to different set-ups:

Deploying consultative selling methods with the customer, the CSM identifies customer's needs and acts as business-line strategic advisor for
The Airbus sales teams to craft an offer based on existing product lines and
Digital Innovation teams to identify any product or solution innovation potential.
Alternatively, supporting Digital Services sales campaigns as first line expert to promote technically the digital solutions with the end-users and decision makers, in cooperation with Commercial and Marketing teams. The CSM also ensures capacity to deliver versus sales commitment before signature.
Engaging the early adopters in the Digital alliance product go-to-market strategies.
Being the customer's main entry point for the execution of the Digital Services contract execution.
Identifying upsell opportunities among the customer portfolio while working with Portfolio, Marketing & Sales and promote add-on solutions.

Main Deliverables

Conduct workshops and immersion session with customers
Customer engagement plans, based on product priorities and consultative selling outputs.
Drive the value assessment from pre-sales phase to acceptance and adoption phases and monitor customer adoption, ensuring efficient usage to maximize proven value
Technical demonstrations and material to support sales campaigns technically.
Customer change management plans for the most complex solutions
Draft and/or review the contracts Statement of Work (SOW) on feasibility, cost, acceptance criteria and invoicing topics. Evaluate the cost of the contract. This will include confirming the customer's fleet is properly fitted with the required enablers, correct data-transmission, capture, routing, transport & processing elements.
Deployment roadmaps and robust planning agreed by all relevant Airbus stakeholders
Ensure yearly revenues by triggering invoices issuance and follow-up.
Ensure that service level agreement and other KPI are in place, share them with customers and manage remedies.
Identify/anticipate and mitigate risks/issues which may affect contract execution of digital solutions and make customer heat map monitoring
Providing front-end support to clients and colleagues in other departments.
Own operation of services: measuring performance, and being responsive to production issues.

Education:

Master's Degree or equivalent work experience preferred

Bachelor's Degree or equivalent work experience required

Experience:

10 years or more in commercial aviation in the fields of customer services, airline maintenance engineering, digital solutions, data analytics and/or aircraft systems and avionics:

Proven Airline customer-facing experience;
Aeronautical engineering and avionics knowledge or the ability to understand rapidly and in detail digital products linked to Aircraft ops, health monitoring, predictive maintenance, reliability;
Knowledge in IT, data-analytics or have a strong interest in these fields, being familiar with Skywise;
Program management and the right skill sets to drumbeat the internal organization to ensure contractual commitments, customer satisfaction, cost and revenue targets and events management. Capacity to build and own project path and to maintain project consistency at any time.
Know the Airbus organization and its processes
Good communication skills (internal/external) and assertiveness, including experience in holding technical commercial discussions with airlines, ranging from airline CEOs, VPs heads of maintenance, fleet management, operations, reliability, airline IT teams, and others
Capable of creating a strong and trustful customer relationship and managing customer expectations. You believe in listening to the customer, as much as being able to give clear explanation and resolve potential issues;
Proactive and good organizational skills.
Good team player, have the ability to collaborate in cross-functional teams and include remote teams to ensure consistent ways of working
Curious and open-minded for change and continuous improvement.
English Advanced level (written and spoken), an additional language
Ability and appetite to travel (approximately 30% of time on average)

Communication Skills:

Influencing decision makers in Airlines (MCC/OCC)

English fluency (spoken and written) required

Proficiency in Spanish (spoken and written) preferred

Travel Required:

Domestic and International - Approximately 20%

Eligibility:

Authorized to Work in the US

Clearance:

None

Decision Making, Complexity:

Achieve Digital deployment objectives at Airlines (time, scope, cost, quality) to customer satisfaction in compliance with contracts, internal and external processes, rules and regulations:
- Manage the correct roadmap execution arbitrating between airline availability, and fleet configuration requirements (impacting connectivity of Aircraft and planning to make available in Program and Engineering organizations)
- Define, Implement and manage a project team organization with people from different Airbus organizations
- Identify/anticipate and mitigate risks/issues which may affect Digital project deployment
Establish effective management of partners and suppliers.
Manage customers interface for all communications related to Digital project, and from all Airbus organization (including sub parties) getting customer's feedback on Airbus deployment and identifying the key factors in the customer satisfaction to improve the deployment process accordingly;
Manage internal communication and reporting related to the deployment of Digital project including steering management meetings
Support claim management and negotiate with the customer in collaboration with Sales Manager in case of non-fulfilment of contractual obligations about corrective actions.
Support sales & marketing to prepare contracts according to Digital project context.

Job Dimensions, Contributions to Success:

Builds the necessary customer relationship to secure revenue generation for the digital solutions business line ($50M in 2022, $93M in 2023), and foster customer loyalty by being a trusted advisor in their digital transformation journey.

The CSM needs to manage customer expectations vs Airbus' ability to deliver mature products, and influence Airbus' digital innovation by conveying customer feedback.

OUTPUTS

On time Entry Into Service of Digital project

Customer Satisfaction on the overall execution

Costs and revenues target achieved

Publish progress status for each project

Management of steering meetings

Nature of Contacts:

Airline Top management (CEO/COO/Maintenance, Operations, Flight Ops VPs)

Airline Maintenance Ops, Network Ops, Flight Ops directors and controllers

Airbus internal interfaces: Aircraft and Service Sales, Customer Support Directors, Field Reps, Airbus Program, Airbus Engineering, Airbus Connectivity House.

Physical Requirements

Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering
Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
Carrying: Daily able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
Lifting: Daily able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
Pushing / Pulling: Rarely able to push and pull small office furniture and some equipment and tools.
Sitting: Daily able to sit for long periods of time in meetings, working on computer.
Squatting / Kneeling: Rarely able to squat or kneel to retrieve or replace items stored on low shelving.
Standing: Daily able to stand for discussions in offices or on production floor.
Travel: Rarely able to travel independently and at short notice.
Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas Customer Services, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

Flexible

Job Family:

Production Planning & Scheduling <JF-MA-PP>

------

Job Posting End Date: 08.02.2025

------

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

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Heidi is on a mission to half the time it takes to deliver world class care.

We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.

Today, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work

Our team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.

We’ve recently raised a round of funding to supercharge the incomprehensible growth we’re seeing.

Therefore we’re hiring a Customer Success Manager in Canada to own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi.

What you’ll do

Own customer outcomes: Be the strategic partner for a portfolio of Heidi’s customers, ensuring they achieve measurable success and realise value.
Lead onboarding & training: Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows.
Track and improve metrics along customer journey like time-to-first-value and early activation.
Drive strategic adoption: Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians.
Enhance Retention & Growth: Identify expansion opportunities, mitigate churn risks and work cross-functionally to deepen product engagement.
Implementation: Drive the end to end implementation process ensuring a seamless experience.
Customer advocacy: Build executive-level relationships and become the voice of the customer internally, advocating for their needs and priorities and showcasing wins.
Continuous engagement: Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact.
Resolve operational blockers by collaborating with product, engineering, and support teams to ensure a smooth customer experience.
Feedback insights: Gather and share insights to influence product development and feature prioritisation.
Improve Process & Playbook development to refine and scale customer success playbooks, frameworks and collateral.
Stay ahead of trends in digital health and customer success to continuously inform your customer strategies.

What we look for

2-4 Years in a customer facing role, healthcare ideal but not required.
Highly organised and can confidently manage multiple projects and competing priorities, while maintaining attention to detail and quality.
Execute closely with cross-functional teams including Product, Operations and Sales to drive market growth.
Self-motivated, with a bias for action and unafraid to get your hands dirty to solve a wide range of shifting challenges and priorities.
You’ll need to be impeccably sharp, omnitalented and humble.
You’ll bear the existential weight of the company as much as the founders & early employees.
If you’re the right fit - you’ll love every moment of it.
You’re looking for uncapped growth. You don't want to be limited by yearly promotion programs and the general lameness of the corporate world. Your ability to win defines the gradient of your growth.
Obsessed with operations, scalability and efficiency.
You’ve got a doer’s mentality - find a problem, own it, fix it.
Strong intuition, creativity and common sense to lead complex projects.

Other things to know

Experience in healthcare is great, but not required.
Fluency in French is also a plus

Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships we want to hear from you.

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Heidi is on a mission to half the time it takes to deliver world class care.

We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.

Today, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work

Our team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.

We’ve recently raised a round of funding to supercharge the incomprehensible growth we’re seeing.

Therefore we’re hiring a Customer Success Manager in Canada to own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi.

What you’ll do

Own customer outcomes: Be the strategic partner for a portfolio of Heidi’s customers, ensuring they achieve measurable success and realise value.
Lead onboarding & training: Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows.
Track and improve metrics along customer journey like time-to-first-value and early activation.
Drive strategic adoption: Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians.
Enhance Retention & Growth: Identify expansion opportunities, mitigate churn risks and work cross-functionally to deepen product engagement.
Implementation: Drive the end to end implementation process ensuring a seamless experience.
Customer advocacy: Build executive-level relationships and become the voice of the customer internally, advocating for their needs and priorities and showcasing wins.
Continuous engagement: Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact.
Resolve operational blockers by collaborating with product, engineering, and support teams to ensure a smooth customer experience.
Feedback insights: Gather and share insights to influence product development and feature prioritisation.
Improve Process & Playbook development to refine and scale customer success playbooks, frameworks and collateral.
Stay ahead of trends in digital health and customer success to continuously inform your customer strategies.

What we look for

2-4 Years in a customer facing role, healthcare ideal but not required.
Highly organised and can confidently manage multiple projects and competing priorities, while maintaining attention to detail and quality.
Execute closely with cross-functional teams including Product, Operations and Sales to drive market growth.
Self-motivated, with a bias for action and unafraid to get your hands dirty to solve a wide range of shifting challenges and priorities.
You’ll need to be impeccably sharp, omnitalented and humble.
You’ll bear the existential weight of the company as much as the founders & early employees.
If you’re the right fit - you’ll love every moment of it.
You’re looking for uncapped growth. You don't want to be limited by yearly promotion programs and the general lameness of the corporate world. Your ability to win defines the gradient of your growth.
Obsessed with operations, scalability and efficiency.
You’ve got a doer’s mentality - find a problem, own it, fix it.
Strong intuition, creativity and common sense to lead complex projects.

Other things to know

Experience in healthcare is great, but not required.
Fluency in French is also a plus

Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships we want to hear from you.

","hiringOrganization":{"@type":"Organization","name":"Heidi Health","sameAs":"https://www.heidihealth.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":35,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-07-21","description":"

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

What's the Opportunity:

We're growing FAST and seeking a Customer Success Manager to become a trusted advisor to customers and own the success of the partnership. You will help demonstrate the value for our customers and be their go-to contact, advocating and facilitating successful customer outcomes throughout the broader Asset Watch organization. To succeed in this role, you will need to focus on customer objectives, be a team player, have outstanding collaboration skills and the ability to think critically. You must be able to manage shifting business demands and be able to prioritize tasks appropriately.

Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction
Acquire a deep knowledge of company products and value proposition
Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer's objectives for overall success. Identify churn risk, and work proactively to eliminate that risk
Develop and present strategic success plans that clearly deliver on customer expectations
Be highly organized with strong CRM and territory management skills
Participate in customer meetings and quarterly business reviews, presenting progress of key success criteria
Act as the go to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience
Facilitate Asset Watch customer onboarding, training, and initial user setup
Meet retention and sales targets on a quarterly basis

Qualifications:

4+ years in account management or customer success 
2+ years' experience selling additional products and services to existing accounts 
Experience with CRM platforms (Salesforce strongly preferred)   
Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms 
Strong active listening skills with a desire and knowledge to understand and solve for customer needs  
Experience strategically consulting customers, creating success plans, and achieving their desired outcomes
History of exceeding retention and expansion quotas
Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement
Ability to multi-task, prioritize and manage time effectively
Exceptional organizational skills; be results-oriented with a bias for action
Must embrace a culture of accountability
Work autonomously with minimal supervision
Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner
Strong collaborator who can build trust and contribute to the success of the team
Understand how departments and team members contribute to the success of the organization and be comfortable to step in support however needed
Professional appearance, excellent communication skills and professional conduct

What We Offer:

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

Competitive compensation package including stock options

Flexible work schedule

Comprehensive benefits including retirement plan match

Opportunity to make a real impact every day

Work with a dynamic and growing team

Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

#LI-Remote

","hiringOrganization":{"@type":"Organization","name":"AssetWatch","sameAs":"https://assetwatch.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":36,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-07-21","description":"

C.H. Robinson is hiring a Customer Success Manager to grow and retain primary and key accounts. In this role, your primary objective is to ensure customers derive maximum value and utilization from our technology and services through relationship-focused client management. As the main point of accountability, you will develop strategic relationships, expand solutions, and ensure overall customer satisfaction. You’ll achieve this by cultivating trust, aligning with executive-level contacts, and serving as a customer advocate. If you’re passionate about driving results and building strong partnerships, we’d love to have you on our team!

At C.H. Robinson, we believe in the power of in-person collaboration to fuel innovation and success. In this role, you’ll connect with peers on-site four days a week, driving creativity and impactful results. With flexibility for remote work one day a week, this role offers the right blend of teamwork and autonomy.

The deadline for internal applications is Friday, June 27th, end of day.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Manage top and bottom lines of assigned accounts (approximately $1.5M+ in net revenue annually), including global profit and loss, expense management, and monthly revenue projections
Ensure accurate resource allocation and leverage customer-specific data, requirements, and expectations to create viable supply chain solutions
Champion enterprise technical and operational capabilities to align with customer goals and desired outcomes
Develop and execute collaborative strategic plans that reflect both the customer and C.H. Robinson’s long-term vision
Align internal and external business functions across global regions to support strategic initiatives and account growth
Cultivate trusting, strategic relationships with executive-level customer contacts and internal 3x3 leadership
Serve as an escalation point for operational excellence and manage strategic business reviews and account planning
Own the customer value proposition by gathering and translating the voice of the customer (VOC), leading contract negotiations, identifying new opportunities, and developing customer improvement roadmaps
Stay informed of changes within customer organizations and apply industry and market trends to business strategies and reviews
Provide guidance and mentorship to Service Delivery teams while fostering a collaborative, growth-focused team culture
Promote continuous improvement using standardized project management methodologies
Other duties or responsibilities as assigned according to team and/or regional needs

QUALIFICATIONS

Required:

Bachelor’s degree from an accredited college or university
Minimum 2 years of related industry experience
Ability to travel up to 25% (domestically and internationally)

Preferred:

Advanced proficiency in Microsoft Office Suite of programs
Knowledge of supply chain and/or logistics industry
Presentation experience with internal and external key decision makers
Experience in consultative and strategic sales
Ability to thrive in a fast-paced environment
Strong negotiation and conflict resolution skills
Advanced written and verbal communication skills
Proven ability to manage internal and external customer expectations
Ability to build, lead, and foster a team-oriented environment
Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$53,900.00 - $112,000.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE//Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

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Why Zania

Every enterprise spends millions of dollars on Governance, Risk, and Compliance (GRC). It's one of the most critical, yet universally painful, parts of running a business. For decades, this industry has been dominated by legacy systems with notoriously low NPS scores, making it totally ripe for disruption.

Zania is building agentic AI for Governance, Risk, and Compliance (GRC) to solve this massive problem. We are on a rocketship trajectory, creating intelligent agents that automate and augment the most complex risk and compliance workflows. We have found exceptional product-market fit and are scaling our team very quickly. Some reasons to join Zania are:

Dream Customers: Our customers are the most notable enterprises in the world, including FAANG, Big 4 firms and a portfolio of top customers.
Tier 1 Backing: Funded by a leading Tier 1 venture capital fund, giving us the resources to build a generational company.
World-Class Team: Zania is hiring the best. Our team includes AI and Security leaders from Airbnb, Microsoft, Bain & Company, Deloitte, PwC, Brex, and Instacart.
Pioneering Technology: Our engineers and GRC experts work at the absolute forefront of applied AI, building the next generation of agentic systems that will define the future of compliance.
Hyper-Growth: We have seen 10x ARR growth in the last year and are rapidly expanding.
Competitive Compensation & Equity.

Role Overview

As a Customer Success Manager, you will be the trusted advisor to leading enterprises adopting Zania’s cutting-edge AI. You will ensure our customers achieve their security compliance goals by orchestrating a seamless journey from initial proof-of-concept to full platform adoption. This role is pivotal in translating customer needs into successful outcomes, building deep relationships, and serving as the crucial bridge between our customers and our internal AI, product, and GRC teams.

This role is based in our Palo Alto, CA office. We use an in-person work model and offer relocation assistance.

What You'll Do

POC Support

Coordinate and track POC project timelines and deliverables
Serve as primary support contact during customer POCs
Troubleshoot basic technical issues or escalate to engineering as needed

Customer Requirements Gathering

Join customer discovery and onboarding calls
Document customer needs, risk/control environments, and assessment goals
Translate business requirements into structured inputs for internal teams

AI Agent Configuration

Work with internal product and GRC teams to configure agent workflows
Assist in reviewing and tagging training data (e.g., control evidence, policies)
QA AI agent behavior to ensure relevance and accuracy

Customer Enablement

Develop or update training guides or how-tos
Help onboard new customer teams to the product
Answer questions via email or Slack channels and coordinate deeper responses

Internal Coordination

Capture and relay customer feedback to product and engineering
Maintain Linear tasks and update status on active projects
Document learnings and contribute to internal knowledge base

What You Have

5+ years of experience in Customer Success or Professional Services at a B2B SaaS company, preferably serving security, compliance, or GRC customers.
GRC Acumen: Working knowledge of IT controls and common frameworks (e.g., SOC 2, ISO 27001, NIST) and the ability to confidently discuss them with practitioners.
Proven ability to manage multiple complex projects simultaneously while keeping customers on-track toward business outcomes.
Excellent written & verbal communication skills; comfortable leading executive and practitioner-level conversations.
Hands-on familiarity with Slack, Linear (or Jira), and G Suite; quick to pick up new tools.
A bias for action, strong problem-solving chops, and genuine empathy for customers on tight compliance deadlines.

Final offer amounts are determined by multiple factors, including, experience and expertise, and may vary from the amounts listed above.

Equity: In addition to the base salary, equity may be part of the total compensation package.

Zania is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

","hiringOrganization":{"@type":"Organization","name":"Zania","sameAs":"https://zania.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Palo Alto, CA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":38,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-07-18","description":"

About Limitless 👋

At Limitless, our vision is to free the human mind from its biological limitations. We are starting with memory. 90% of memories are forgotten after just a week. Not only that, but our memory gets worse as we get older. If there is a hearing aid for hearing and glasses for vision then why isn’t there the equivalent for memory? That question is why we started the company. We build software and hardware to capture what you see, say, and hear and make it useful.

The products we have today are just the first step toward our audacious vision.

We have raised over $33m from top-tier investors including Sam Altman, First Round Capital, Andreessen Horowitz, and NEA to help make that vision a reality.

Why Limitless 👀

The work you’ll do will have a tremendous impact on not just our company, but on society as a whole. We believe the best version of the future is one in which we augment - not replace - human intelligence with artificial intelligence. This is the key to unlocking humanity’s full potential, and you will play a critical role in helping us get there. Join us.

Benefits 💯

Health insurance: best-in-class healthcare for employees and dependents. Includes vision and dental.
Top-of-market compensation: we strive to offer top-of-market salary and equity.
Flexible vacation: we want you to take the time you need to rest and relax.
Employee-friendly equity terms: we offer an extended exercise window and early exercise for any options offered.
Sell equity along the way: Unlike most startups, we don’t believe in holding you captive with golden handcuffs. When there are opportunities for you to sell a portion of your vested stock, we offer them.
Remote first: we have team members all over the U.S. and everyone is treated equally regardless of location.
401(k) plan: for US employees we offer a 401(k) plan with company matching.
Office reimbursement: prefer working from an office? We provide a WeWork membership or reimbursement.
Parental leave: we offer all parents 12 weeks of paid time off to spend time with their new family.
Quarterly retreats: we have offsites quarterly to bring everyone together. Past retreats include Seattle, Breckenridge, Calistoga & Mexico.
Final week of the year off: Enjoy the final week of the year off while we all take time to recharge.
Choose your gear: we equip everyone with a new top-of-the-line laptop with all the upgrades.

Why we need you ✨

We’re growing quickly and so is our user base. As our second support hire, you won’t just be answering questions: you’ll be helping define how we support a highly technical product used by a passionate and fast-expanding community.

This is a high-impact, high-ownership role. You’ll help debug tricky edge cases, shape internal processes, and directly influence the product through what you learn from users. You’ll work closely with engineering, product, and design to ensure our users get unstuck fast. If you’re energized by wearing multiple hats, going deep technically, and building systems from scratch, this role is for you.

What will be your responsibilities 📓

Solve real user problems: Handle inbound questions and issues: especially the ones that require technical curiosity and persistence
Debug and investigate: Dig into logs, replicate bugs, escalate to engineers when needed, and follow through to resolution
Create leverage: Build internal tools, write documentation, and streamline workflows to make support better, faster, and more scalable
Spot patterns: Synthesize what you’re hearing from users and flag opportunities to improve onboarding, UX, or performance
Be a voice in the product: Collaborate tightly with product and engineering to prioritize issues and shape the roadmap based on real-world friction

What will help you be successful 👏

Experience supporting a technical product or working closely with engineering teams
Strong debugging instincts and a willingness to dive into logs, APIs, or config files to figure things out
Clear, concise writing with a human touch: you make users feel understood even when things break
You thrive in ambiguity, move quickly, and take ownership
You care about the craft of support: both solving problems and building the systems to prevent them

What cultural values you need to embody 💥

✅ Decisive: Bias for action and learning.

🧠 Resourceful: Prioritize well in order to maximize impact with the least effort.

📈 Craft: Good judgment & consideration when deciding something is done enough

✋ Candor: Give candid feedback, receive it well, and speak up if you disagree

🗣️ Communication: Be transparent, create clarity out of ambiguity, and do it with zest

🙏 Collaboration: Help each other out, have empathy, and listen well.

Internally we aren't fixated on titles & levels since that can lead to needless hierarchy that distracts from the team's collective success. If you're interested in this job, we strongly encourage you to apply: we'd love to see you on our team working toward our audacious vision of freeing the mind from its biological limitations.

","hiringOrganization":{"@type":"Organization","name":"Limitless","sameAs":"https://www.limitless.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":39,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-07-19","description":"SummaryQuartzy is seeking an ambitious Customer Success Manager to build lasting relationships with our amazing users. In this role, you’ll guide customers in setting goals, expanding their use of the platform and ensuring continued success with Quartzy.
You’re a self-starter – curious, resourceful and confident working with a diverse range of personas. You understand the sales mindset but thrive in process-driven environments. You’re a clear communicator who can adapt your approach to suit various learning styles, whether through 1:1 meetings, product tours, webinars, help docs, etc. to best accommodate users’ needs. You collaborate effectively across teams and are energized by delivering high-impact customer experiences. Demonstrating new features, identifying optimization opportunities, and removing roadblocks are your strengths. You’re also skilled at managing escalations with professionalism and care. If this sounds like you, we’d love to meet you!
Why QuartzyQuartzy is the world’s #1 lab management platform. Every day, hundreds of thousands of scientists from all over the world improve the efficiency of their research by using Quartzy. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. Our customers range from companies working on COVID testing and therapies, to wine makers, to food and ag companies. We are humbled every day to serve them. \n

What You'll Do

Oversee the customer lifecycle management and identify areas for optimization
Manage renewals for assigned accounts
Conduct regular customer check-ins and SaaS business reviews to assess progress, gather feedback and discuss future goals
Collaborate with Sales/Success teams to drive incredible renewal rates and minimize churn
Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions
Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage
Manage customer escalations and ensure issues are resolved quickly and effectively
Discover and identify upsell/cross sell opportunities to maximize customer growth
Report customer product feedback to Product and Engineering teams

What We're Looking For

2+ years customer success, sales, or account management experience (SaaS preferred)
Strong multi-tasking and organizational skills
Fantastic written and verbal communication
Eager to learn and grow
Bachelor's degree or considerable and relevant work experience
A tech savvy person who is experienced working with a variety of different technology (we use Salesforce, Outreach, Looker, and other sales automation/enablement tools)
Quartzy experience preferred
Interest (or a background) in life sciences is preferred

What We Offer

Mission-Driven Culture - We care deeply about helping scientists advance scientific research and we hope you do too!
Transparency - Weekly all company stand ups, monthly town halls, quarterly state of the start ups and anytime access to co-founders
Generous Time Off - Take the time you need, when you need it
Internet Stipend - Quartzy provides a monthly stipend for your internet service
Great Gear - We’ll set you up for success with the latest tech and help you outfit your home office.

Want to learn more take a look at what people are saying about us on Glassdoor!
Does this sound like you? We'd love to hear from you. We’d love to hear from you if so.

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Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your impact on our mission

Customer Success Managers are the driving force in helping existing Zocdoc providers maximize their performance and experience on the Zocdoc platform. Our goal is to make each practice more successful by understanding the practice goals, upselling additional products and features, offering solutions to drive booking volume and improving overall practice performance. A successful candidate will be an expert in the Zocdoc product, and be able to navigate complex practice operations to re-align value and optimize providers’ success on Zocdoc.

You’ll enjoy this role if you are…

Passionate about ensuring provider satisfaction by conducting client meetings to understand a practice’s goals and pain points in order to drive feature adoption, utilization, and retention
Personally driven by building fast relationships with key stakeholders and decision makers in order to instill trust to see strong results
Able to have challenging conversations in order to advise, influence others and handle objections effectively
Able to balance sales conversations with project management and working with internal stakeholder teams
Motivated by learning and can quickly grasp and apply new ideas & solutions
Someone who actively seeks out feedback from sales leadership to adapt and implement improved sales strategies and processes
Data-driven and consultative in your decision-making

Your day-to-day is...

Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy-in
Leading meetings with providers to deepen their partnership with Zocdoc, including driving patient bookings and new feature adoption
Being an expert on all Zocdoc products and making tailored recommendations to practices to improve setup
Using effective time management and account prioritization for consistent client outreach
Working closely with local sales and other teams across the business to optimize Zocdoc accounts

You’ll be successful in this role if you have…

Bachelor’s degree or equivalent
1-2 years of professional experience in an SDR, business development, customer success or account management role
Stellar communication and interpersonal skills
Strong attention to detail, highly organized, and a quick, curious learner
A high level of problem-solving and issue-resolution skills
Ability to think on your feet and thrive in a dynamic, start-up environment

Benefits:

Flexible, hybrid work environment at our convenient Soho location
Competitive PTO
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness programs with Headspace and Peloton
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Hourly Pay Range$30.29—$34.38 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Job Applicant Privacy Notice

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Ben jij positief ingesteld, heb je affiniteit met IT en/of accounting en zet je het succes van de klant altijd voorop? Vind je het leuk om te werken op het snijvlak van digitalisering, advies en commercie? Wij zoeken nieuwe collega’s, sparringpartners en inspirators ter uitbreiding van ons Customer Success Team!

Jouw missie

In deze uitdagende functie ben je de inspirator en de inhoudelijke sparringpartner voor onze klanten. Jij snapt als geen ander waar de moderne accountant naar op zoek is, zodat je inhoudelijk advies kan geven. Je stelt je op als strategisch adviseur en helpt onze klanten met het optimaliseren van hun interne processen en het behalen van de gezamenlijk gestelde commerciële doelen. Je gaat regelmatig op klantbezoek om het opschalen van bestaande producten te bespreken, productdemonstraties te geven of om te bekijken hoe onze klanten het maximale uit ons innovatieve platform kunnen halen!

Wat ga je doen?

Relatiebeheer en groei: Je bent voortdurend op zoek naar mogelijkheden om bestaande relaties verder uit te bouwen en nieuwe strategische samenwerkingen te starten.

Onboarding specialist: Samen met het New Business team ben jij het eerste aanspreekpunt voor nieuwe klanten, waarbij je zorgt voor een vlekkeloze en succesvolle onboarding.

Strategisch adviseur: Je denkt mee over innovatieve oplossingen en strategieën om de samenwerking met onze klanten naar een hoger niveau te tillen.

Product-expert: Door middel van productdemonstraties en het delen van best practices zorg jij ervoor dat onze klanten het maximale uit onze software halen. Je brengt hen op de hoogte van nieuwe features en inzichten in onze innovatieve oplossingen.

Inspirerende sparringpartner: Als expert op het gebied van digitalisering en procesoptimalisatie, inspireer en adviseer je klanten om hun bedrijfsvoering te verbeteren en te moderniseren.

Multi-disciplinaire ondersteuning: In nauwe samenwerking met de New Business afdeling pak je inhoudelijke vraagstukken aan en bied je ondersteuning waar nodig.

Ben jij de Customer Success Manager die we zoeken?

Afgeronde HBO/WO opleiding
Minimaal 3 jaar relevante werkervaring;
Je hebt een passie voor het begrijpen en optimaliseren van bedrijfsprocessen en kunt je goed inleven in de behoeften van kantoren en ondernemers.
Kennis van- of werkervaring in de financiële administratie en/of accountancy branche is een pré;
Je neemt initiatief, bent positief ingesteld en denkt vooral in mogelijkheden;
Je kan goed projectmatig werken en vindt het leuk om presentaties te geven;
Je hebt een uitstekende beheersing van de Nederlandse taal.
Binnen Yuki is de voertaal Engels, daarom is het belangrijk dat je basisvaardigheden in het Engels hebt, zowel mondeling als schriftelijk.

Aarzel niet om te solliciteren, zelfs als je niet aan alle vereisten voldoet; als de rol je aanspreekt, willen we graag van je horen!

Waarom wil je werken bij Yuki?

Competitief pakket: Een jaarcontract met aantrekkelijke extra voordelen zoals gezonde lunches of leefstijlcoaches.
Ontwikkelingsbudget: Profiteer van een royaal opleidingsbudget dat vanaf dag één beschikbaar is ;
Flexibele balans tussen werk en privé: Hybride werken wordt ondersteund - maar we motiveren je ook om naar kantoor te komen.
Volop mogelijkheden: Maak deel uit van de wereldwijde Visma groep, waarbij je de voordelen proeft van een internationale speler terwijl je werkt in een levendige scale-up omgeving
Exclusieve evenementen: Neem deel aan een breed scala aan evenementen die zijn ontworpen om netwerkmogelijkheden te bieden, professionele groei te stimuleren en welzijn te bevorderen, van partner dagen en gala’s tot (sportieve) teambuilding dagen.
Werk in een internationaal team: Word onderdeel van de hechte Yuki-familie en werk samen met ervaren professionals in een diverse en internationale omgeving, met kantoren in Rotterdam, Antwerpen en Barcelona.
Werkcultuur: Ervaar een stimulerende werkcultuur die is gericht op samenwerking en innovatie, met regelmatige teambuilding activiteiten en netwerkgelegenheden!

Hoe ziet het proces eruit?

Solliciteer: Solliciteer nu! We nemen zo snel mogelijk contact met je op.
Maak kennis met ons: Leer ons kennen via een kort telefoongesprek met ons Talent Acquisition Team.
Eerste interview: Duik dieper in ons eerste interview met de Team Lead.
Tweede interview: Rond het sollicitatiegesprek af met onze People-manager en Country Director .
Aanbod: Als er een match is - ontvang je een aanbod!

Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld!

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Description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

Guesty is looking for an ambitious, tech-savvy, experienced Customer Success Manager to join our growing Americas team! The Customer Success Manager role is critical for our Americas’ customers, as you will help them to reach their business goals and be their point of contact for all product related needs, ensuring revenue growth, retention and overall successful use of our innovative product. If you're looking for something new and exciting, are client focused and tech-savvy, this is the job for you!

Responsibilities

Manage relationships and become a trusted adviser to Guesty’s most important customers
Become an expert on the Guesty Platform
Understand the customer business drivers that will increase engagement with Guesty’s product offerings
Recommend solutions & best practices to address specific customer business needs
Serve as an escalation point for customer concerns about all Guesty Products and Services
Negotiate commercial terms for new product upsells and contract renewals
Manage complex and ambiguous customer situations that require cross-department collaboration
Become an expert in the short-term rental industry, especially as it relates to the Americas’ markets
Advocate on behalf of the customer to drive product enhancements
Develop and manage success plans to maximize customer growth and retention
Deliver training on new and existing features
Troubleshoot technical problems

Requirements

2+ years of experience in Customer Success/Account Management in a complex SAAS software
Strong technical acumen and deep analytical skills
Strong Client and internal communication skills
Eager and quick to learn new products and technologies
Friendly, Patient, and Professional demeanor
Ability to multitask - managing multiple accounts and priorities
Passionate about client success
Experience working with remote teams and clients
Willingness to travel occasionally to clients in throughout the United States and Canada and to the R&D center in Israel
Hospitality or property management industry experience - advantage

_________________________________________

Compensation range- 70-85K annually

*Exact compensation may vary based on skills, experience, and location.*

- Benefits and Perks

Employees also receive access to the following benefits:

Health, dental, vision, life, and disability insurance
401(k) Retirement Savings Plan & Employer Match
Paid time off
All new employees receive a comprehensive virtual onboarding experience.
Professional development opportunities

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

","hiringOrganization":{"@type":"Organization","name":"Guesty","sameAs":"https://www.guesty.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"USA, NY, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-07-15","description":"

Flexiple is the only hiring solution companies need to discover, evaluate, and hire dream developers and designers. Our invite-only talent network, handcrafted assessments, and 30-plus-parameter search engine have turned a traditionally draining task into a simple, smart, and efficient experience for 240+ clients worldwide.

Role Overview

As a Customer Success Manager, you will be the primary partner for our global clients—ensuring their experience with Flexiple is smooth, delightful, and results in high-quality talent engagement. Reporting directly to the COO, you'll be an individual contributor who collaborates with Sales, Talent Success, and Product teams to drive client satisfaction, retention, and growth.

What will you do

Client onboarding → ongoing success: Onboard new clients, set expectations, guide them through the hiring process, and ensure smooth handovers to the talent team.

Drive outcomes: Track and improve client engagement metrics like Time to First Hire, Satisfaction Score (CSAT), and Repeat Engagement Rate.

Be the voice of the client: Conduct regular check-ins with clients to gather feedback, resolve pain points, and offer proactive guidance.

Partner across functions: Work closely with Sales, Talent, and Ops to ensure seamless delivery and troubleshoot cross-functional issues.

Improve how we work: Identify bottlenecks in client experience, suggest process updates, and help pilot new CX initiatives.

What growth looks like:

Week 1:
Understand Flexiple’s product, client journey, and tools
Shadow 2–3 client calls

Month 1:
Independently onboard 5+ clients
Share quick-win CX improvements

Month 3:
Own 80% of client accounts
Maintain CSAT ≥ 90%
Launch internal feedback dashboard

Month 6:
Sustain CSAT ≥ 95%, repeat rate ≥ 80%
Publish updated onboarding playbook

You should have:

3–6 years in Customer Success, Account Management, or Client Services roles—preferably in tech startups or marketplaces.
Experience managing enterprise or global clients, with a track record of growing key accounts.
Strong written and verbal communication; comfortable with a partial overlap with US/UK time zones.
A structured, data-driven approach to client retention and satisfaction.
Ability to work independently, juggle priorities, and thrive in a fast-paced environment.

Location

Bengaluru (in-office)

Perks & Benefits

Performance rewards – Quarterly bonus tied to client satisfaction & retention KPIs
Health & well-being – Comprehensive self medical insurance + annual preventive health check
Pet-friendly office – Say hi to Rocket, our Chief Happiness Officer 🐾

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GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organization.

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organisations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

The Customer Success Management (CSM) team is accountable for customer adoption, measurable outcomes, customer satisfaction, and creating true customer advocacy.

Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook.

The Customer Success Manager (CSM) role at GitLab is expected to serve and operate in the following ways and have product and domain expertise. The depth of knowledge in each area will progress within the CSM career ladder.

What you’ll do

Provide immediate onboarding activities
Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals
Manage account escalations
Provide insights with respect to the availability and applicability of new features in GitLab as relevant
Support GitLab Services in identifying and recommending training opportunities
Strategise on the overall objectives and long-range goals of the team
Provide mentorship for Associate and Intermediate CSMs to help them grow their knowledge and provide premium customer experience
Work cross-departmentally to find solutions to complex scenarios and integration issues
Demonstrate leadership in new feature and technology adoption and teaching by providing regular enablement and solution overview sessions and documentation for customers and other GitLab team-members
Foster team collaboration and help increase team expertise
Maintain deep knowledge of the GitLab platform
Clearly communicate and drive adoption of complex solutions, with constant attention to promoting “boring solutions”

What you’ll bring

Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions
Strong knowledge of Customer Success best practices, with experience in defining process and providing enablement programs to promote adoption in CS and across the company
Expert in GitLab usage and able to train others in its usage
Advanced knowledge of software development lifecycle and development pipeline
Advanced project management experience & skills
Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions

How GitLab will support you

Benefits to support your health, finances, and well-being
All remote, asynchronous work environment
Flexible PTO (paid time off)
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and development budget
Parental leave
Home office support

Hiring process

\n
Recruiter Screening
\n
Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.
\n
Hiring Manager Interview
\n
The hiring manager interview is the first of the interviews with the Customer Success team. This interview is with the manager of the team the candidate is applying to join. It is a 45 minute interview.
\n
Peer Interview
\n
The peer interview is the with an Account Executive from the Sales team that the CSM works with. It is a 30 minute interview.
\n
Panel Interview
\n
The panel interview consists of several members of the Customer Success team. It typically includes the hiring manager and 2 other team members. This is a 60 minute interview, with the following format:
\n
- A demo of GitLab based on the guidance provided ahead of the interview by the recruiter
- General discussion and questions from the panel
\n
Executive Interview
\n
Conducted by the Director of Customer Success, this is a discussion with the candidate as a final assessment interview to evaluate the candidate’s suitability for the role. This is a 30 minute interview.
\n

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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Who We Are

BGIS SCS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY

The Customer Success Manager acts as the primary contact within the BGIS SCS Team to ensure that all aspects of internal BGIS procedures are prepared in a comprehensive, consistent and thorough manner so they meet all client service level agreements and KPI’s while ensuring that all internal BGIS Team Members are fully aware and have the resources for completion. The incumbent is also the primary representative for day-to-day contact with the client for performance of the contract and in the development of proposals and delivery for potential clients.

KEY DUTIES & RESPONSIBILITIES

Account Management

Understands clients’ objectives, business drivers and needs in order to optimize the value delivered to the client.
Schedule and manage all quarterly business reviews (QBR) with Internal Business Unit (IBU) client teams, with specific focus on meeting all service level agreements (SLA).
Update and generate monthly and quarterly client reports in accordance with established timelines, participate in Monthly and Quarterly Business Reviews.
Work closely with Regional Directors to ensure adoption of productivity increasing technologies
Work directly with clients and provide required support to BGIS SCS Regional Directors to ensure all issues including escalations are handled quickly and efficiently.
Collaborate with internal BGIS Operational Leaders to ensure client KPI’s are being reached and that cleaners are meeting & exceeding client expectations.
Work with internal BGIS SCS operations and client account teams to Develop and execute plans to drive business growth and maximize profitability
Streamline and optimize business processes to improve efficiency and effectiveness.
Implement and maintain effective inventory control policies and procedures.
Collaborate with purchasing and procurement teams to place orders based on inventory requirements.
Take a pan account view to Implement best practices and continuous improvement initiatives
Utilize Power BI to create visually compelling and interactive dashboards and reports.

KNOWLEDGE & SKILLS

University Degree, with 5 – 10 years equivalent work experience in an environment with similar accountabilities.
Industry experience in IFM, Service Management, Customer Advocacy & Sales or Sales Administration & Management
Proficiency in Systems both Client & Technical Services operating platforms
Strong proficiency in Power BI
Data collection and reporting experience
Technical & financial business acumen for proposal and report development
Demonstration experience developing and confidently presenting to clients
Superior skills MS Office with a focus on Excel & Power Point
Strong communications skills, both written and verbal
Negotiation skills
Limited travel required based on client footprint and needs

At BGIS SCS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

","hiringOrganization":{"@type":"Organization","name":"BGIS","sameAs":"https://www.bgis.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Toronto, ON, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-07-02","description":"

About Karbon

Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.

We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact.

Do you enjoy having responsibility for the growth and value delivered to your portfolio of clients? Are you motivated by working closely with clients to solve their challenges? Do you take pride in helping our clients succeed while constantly looking for opportunities to deliver value to them?

As a Customer Success Manager at Karbon, you'll take ownership of your own clients. You'll become an expert in the best practices of practice management and provide consultative advice, that will lead to scoping and leading successful projects to drive change. You'll also function as a crucial link between our customers and the rest of your fellow Karbonites.

Some of your main responsibilities will include:

Create and own a quarterly success strategy for your customer portfolio. The function of this will be to identify churn risks whilst looking for opportunities to maximize revenue with healthy accounts.
Build strong relationships with your customers, use empathy to understand their challenges in order to become an expert at driving value with Karbon.
Become a product expert for our Invoicing & Payments product and act as the regional resource to help train and manage customers through to adoption. You'll proactively push adoption of our Invoicing & Payments product to targeted customers.
Manage upcoming customer renewals
Stay up to date with our Product Roadmap and promote, demo and relay information about upcoming features to customers
Monitor customer health and usage metrics to work proactively
Advocate for your customers internally and provide important customer insights to other departments such as Product, Sales and Support
Key metrics will be Retention and Expansion, typically reported as Net Growth or NDR.

About you

Physically based in the US and confident working autonomously in a remote role, whilst be willing to travel occasionally to our customers offices to carry out site visits and attend events (approximately 5-10% of your time)
Experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success
(Preferable) A subject matter expert in the accountancy software market
A strategic thinker who can play-to-win and you are comfortable carrying a target
Great relationship building skills
Excellent communication & presentation skills
Tenacious - always looking for a better way to serve your customers, such as providing useful information or sharing best practice
Curious - You want to know how the best accounting firms operate and love to share this insight far and wide in a consultative way
Effective project management skills, including ability to manage resources on a cross-functional team

Why work at Karbon?

Gain global experience across USA, New Zealand, UK, and Canada
4 weeks annual leave plus 5 extra \"Karbon Days\" off a year
Flexible working environment
Work with (and learn from) an experienced, high-performing team
Be part of a fast-growing company that firmly believes in promoting high performers from within
A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
Generous parental leave

As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!

The estimated base salary range for this role is: $60,000—$75,000 USD

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

","hiringOrganization":{"@type":"Organization","name":"Karbon","sameAs":"https://karbonhq.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin, TX, United States; Chicago, IL, United States; Dallas, TX, United States; Las Vegas, NV, United States; Phoenix, AZ, United States; San Diego, CA, United States; San Francisco, CA, United States; Seattle, WA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-07-02","description":"

About Karbon

Some of your main responsibilities will include:

Create and own a quarterly success strategy for your customer portfolio. The function of this will be to identify churn risks whilst looking for opportunities to maximize revenue with healthy accounts.
Build strong relationships with your customers, use empathy to understand their challenges in order to become an expert at driving value with Karbon.
Become a product expert for our Invoicing & Payments product and act as the regional resource to help train and manage customers through to adoption. You'll proactively push adoption of our Invoicing & Payments product to targeted customers.
Manage upcoming customer renewals
Stay up to date with our Product Roadmap and promote, demo and relay information about upcoming features to customers
Monitor customer health and usage metrics to work proactively
Advocate for your customers internally and provide important customer insights to other departments such as Product, Sales and Support
Key metrics will be Retention and Expansion, typically reported as Net Growth or NDR.

About you

Physically based in the US and confident working autonomously in a remote role, whilst be willing to travel occasionally to our customers offices to carry out site visits and attend events (approximately 5-10% of your time)
Experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success
(Preferable) A subject matter expert in the accountancy software market
A strategic thinker who can play-to-win and you are comfortable carrying a target
Great relationship building skills
Excellent communication & presentation skills
Tenacious - always looking for a better way to serve your customers, such as providing useful information or sharing best practice
Curious - You want to know how the best accounting firms operate and love to share this insight far and wide in a consultative way
Effective project management skills, including ability to manage resources on a cross-functional team

Why work at Karbon?

Gain global experience across USA, New Zealand, UK, and Canada
4 weeks annual leave plus 5 extra \"Karbon Days\" off a year
Flexible working environment
Work with (and learn from) an experienced, high-performing team
Be part of a fast-growing company that firmly believes in promoting high performers from within
A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
Generous parental leave

Generally, if you are a good person, we want to talk to you. 😛

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

","hiringOrganization":{"@type":"Organization","name":"Karbon","sameAs":"https://karbonhq.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-07-02","description":"

About Karbon

Some of your main responsibilities will include:

Create and own a quarterly success strategy for your customer portfolio. The function of this will be to identify churn risks whilst looking for opportunities to maximize revenue with healthy accounts.
Build strong relationships with your customers, use empathy to understand their challenges in order to become an expert at driving value with Karbon.
Become a product expert for our Invoicing & Payments product and act as the regional resource to help train and manage customers through to adoption. You'll proactively push adoption of our Invoicing & Payments product to targeted customers.
Manage upcoming customer renewals
Stay up to date with our Product Roadmap and promote, demo and relay information about upcoming features to customers
Monitor customer health and usage metrics to work proactively
Advocate for your customers internally and provide important customer insights to other departments such as Product, Sales and Support
Key metrics will be Retention and Expansion, typically reported as Net Growth or NDR.

About you

Physically based in the US and confident working autonomously in a remote role, whilst be willing to travel occasionally to our customers offices to carry out site visits and attend events (approximately 5-10% of your time)
Experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success
(Preferable) A subject matter expert in the accountancy software market
A strategic thinker who can play-to-win and you are comfortable carrying a target
Great relationship building skills
Excellent communication & presentation skills
Tenacious - always looking for a better way to serve your customers, such as providing useful information or sharing best practice
Curious - You want to know how the best accounting firms operate and love to share this insight far and wide in a consultative way
Effective project management skills, including ability to manage resources on a cross-functional team

Why work at Karbon?

Gain global experience across USA, New Zealand, UK, and Canada
4 weeks annual leave plus 5 extra \"Karbon Days\" off a year
Flexible working environment
Work with (and learn from) an experienced, high-performing team
Be part of a fast-growing company that firmly believes in promoting high performers from within
A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
Generous parental leave

Generally, if you are a good person, we want to talk to you. 😛

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

","hiringOrganization":{"@type":"Organization","name":"Karbon","sameAs":"https://karbonhq.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Raleigh, NC, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-07-02","description":"

About Karbon

Some of your main responsibilities will include:

Create and own a quarterly success strategy for your customer portfolio. The function of this will be to identify churn risks whilst looking for opportunities to maximize revenue with healthy accounts.
Build strong relationships with your customers, use empathy to understand their challenges in order to become an expert at driving value with Karbon.
Become a product expert for our Invoicing & Payments product and act as the regional resource to help train and manage customers through to adoption. You'll proactively push adoption of our Invoicing & Payments product to targeted customers.
Manage upcoming customer renewals
Stay up to date with our Product Roadmap and promote, demo and relay information about upcoming features to customers
Monitor customer health and usage metrics to work proactively
Advocate for your customers internally and provide important customer insights to other departments such as Product, Sales and Support
Key metrics will be Retention and Expansion, typically reported as Net Growth or NDR.

About you

Physically based in the US and confident working autonomously in a remote role, whilst be willing to travel occasionally to our customers offices to carry out site visits and attend events (approximately 5-10% of your time)
Experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success
(Preferable) A subject matter expert in the accountancy software market
A strategic thinker who can play-to-win and you are comfortable carrying a target
Great relationship building skills
Excellent communication & presentation skills
Tenacious - always looking for a better way to serve your customers, such as providing useful information or sharing best practice
Curious - You want to know how the best accounting firms operate and love to share this insight far and wide in a consultative way
Effective project management skills, including ability to manage resources on a cross-functional team

Why work at Karbon?

Gain global experience across USA, New Zealand, UK, and Canada
4 weeks annual leave plus 5 extra \"Karbon Days\" off a year
Flexible working environment
Work with (and learn from) an experienced, high-performing team
Be part of a fast-growing company that firmly believes in promoting high performers from within
A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
Generous parental leave

As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The estimated base salary range for this role is: $60,000—$75,000 USD

Generally, if you are a good person, we want to talk to you. 😛

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

","hiringOrganization":{"@type":"Organization","name":"Karbon","sameAs":"https://karbonhq.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Knoxville, TN, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-07-02","description":"

About Karbon

Some of your main responsibilities will include:

Create and own a quarterly success strategy for your customer portfolio. The function of this will be to identify churn risks whilst looking for opportunities to maximize revenue with healthy accounts.
Build strong relationships with your customers, use empathy to understand their challenges in order to become an expert at driving value with Karbon.
Become a product expert for our Invoicing & Payments product and act as the regional resource to help train and manage customers through to adoption. You'll proactively push adoption of our Invoicing & Payments product to targeted customers.
Manage upcoming customer renewals
Stay up to date with our Product Roadmap and promote, demo and relay information about upcoming features to customers
Monitor customer health and usage metrics to work proactively
Advocate for your customers internally and provide important customer insights to other departments such as Product, Sales and Support
Key metrics will be Retention and Expansion, typically reported as Net Growth or NDR.

About you

Physically based in the US and confident working autonomously in a remote role, whilst be willing to travel occasionally to our customers offices to carry out site visits and attend events (approximately 5-10% of your time)
Experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success
(Preferable) A subject matter expert in the accountancy software market
A strategic thinker who can play-to-win and you are comfortable carrying a target
Great relationship building skills
Excellent communication & presentation skills
Tenacious - always looking for a better way to serve your customers, such as providing useful information or sharing best practice
Curious - You want to know how the best accounting firms operate and love to share this insight far and wide in a consultative way
Effective project management skills, including ability to manage resources on a cross-functional team

Why work at Karbon?

Gain global experience across USA, New Zealand, UK, and Canada
4 weeks annual leave plus 5 extra \"Karbon Days\" off a year
Flexible working environment
Work with (and learn from) an experienced, high-performing team
Be part of a fast-growing company that firmly believes in promoting high performers from within
A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
Generous parental leave

As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The estimated base salary range for this role is: $60,000—$75,000 USD

Generally, if you are a good person, we want to talk to you. 😛

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

","hiringOrganization":{"@type":"Organization","name":"Karbon","sameAs":"https://karbonhq.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, United States","addressCountry":"United States","addressRegion":"North America"}}}}]}

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Customer Success Manager - Product Department

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