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Description

Who Are We?

Panaya is a leading provider of ERP and CRM Change Intelligence and Smart Testing solutions. Our SaaS platform empowers enterprises to accelerate change implementation while minimizing the time, cost, and risk across business applications like SAP®, Oracle® EBS, and Salesforce.com.

Powered by cutting-edge data aggregation, machine learning and AI-driven Smart Testing, Panaya provides deep insights and automation that enable organizations to identify dependencies, accelerate testing, and ensure business continuity. With Panaya, companies gain the confidence to evolve and innovate rapidly.

Recognized by DUN’s 100 as one of Israel’s top Hi-Tech companies to work for in 2024, Panaya has also been honored by Gartner and Forrester for its market leadership and innovation.

What Will You Do?

As a Customer Success Manager, you are responsible for managing all aspects of the company’s relationship with its existing customers.

You will be responsible for ensuring customer satisfaction and account health, as well as strengthening the ongoing relationship with your customers by providing top-quality technical services.

The Customer Success Manager is expected to ensure customer renewals, nurture expansion opportunities, and increase sales to your existing customers. Your primary goal will be to retain and grow accounts in your portfolio.

The portfolio will mostly include accounts from Brazil and will require native level of Portuguese.

Key Responsibilities:

As the primary liaison, you will be the face of Panaya to the customer at the same time representing customer’s interests internally with other teams in Panaya
Lead all aspects of customer account management including renewals, expansion, and upsell opportunities
Lead the customer’s journey with Panaya by being the customer’s point of contact including on-boarding, methodology consultancy, and best practices
Build strong and positive relationships as a trusted advisor with clients at various levels
Promote product updates and adoption to the customer, identify opportunities to showcase Panaya use cases, help customers leverage value and achieve their objectives
Advocate as the voice of customers within the company
Learn and maintain technical expertise on product capabilities, use cases, and best practices
Support your clients and prospects with expertise about different tool related questions

Requirements

Fluency in English is a required
Fluency in Portuguese is required
At least 5 years of client-facing experience in implementing Enterprise applications like SAP or Oracle EBS in a techno-functional or DevOps leadership role.
Experience as a Customer Success Manager \\ Technical Account Manager for SaaS enterprise software in DevOps will be preferred
Excellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing role
Ability to handle high-pace sales processes and management of multiple customer accounts
Knowledge about the software development life cycle and DevOps. Certifications like PMP, SAFe are preferred.
Customer service and technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivation.
Business orientation and analytical thinking.
The ability to work in a dynamic, cross-functional, team-based environment
Ability to communicate and negotiate with C level executives and decision makers and Procurement / contracts teams

Please submit your resume in English.

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Customer Success Manager At Ardoq

Location: Oslo or Copenhagen

Empower clients to unlock the full potential of their enterprise architecture practice with Ardoq product expertise.

Why This Role Matters

At Ardoq, our success is driven by the strength of our customer relationships and the value we deliver through our platform.

As a Customer Success Manager, you’ll focus on building strong, long-term relationships with our customers. You will help them define and realize measurable value through Ardoq, guiding organizations through their Enterprise Architecture journeys and ensuring they achieve impactful business outcomes.

You will be their trusted advisor - someone who understands their business priorities, can articulate how Ardoq supports their goals, and ensures they get the most out of our platform.

On A Typical Day, You Will:

Build and maintain strategic relationships with a diverse book of customers to drive product adoption and long-term value realization.
Partner with key stakeholders to develop success plans, track progress, and align on business objectives.
Act as a product expert - demonstrating capabilities, sharing best practices, and advising on how to solve customer challenges.
Protect against churn at all costs by monitoring and mitigating account risk as early as possible.
Collaborate closely with Sales, Product, and Professional Services to deliver a seamless, value-driven customer experience.
Proactively identify opportunities for account growth, advocacy, and deeper partnership.

We Imagine You Will Bring:

4+ years of experience managing B2B customer relationships, ideally within a SaaS environment; experience with Enterprise Architecture is a plus
Proven ability to build strong, consultative relationships that drive measurable customer outcomes and retention
A data-driven mindset with the ability to translate insights into action
Strategic thinking, with a focus on understanding customer goals beyond feature functionality and elevating conversations accordingly
Confidence in representing the product and guiding customers toward achieving their business objectives
Ability to engage in technical discussions and quickly grasp complex concepts when required
Excellent organizational skills, with the capacity to manage multiple stakeholders and priorities effectively
Familiarity with enterprise change management or digital transformation initiatives is an advantage
Proficiency in English (required); additional languages—particularly Scandinavian or German—are a plus

About Ardoq

Ardoq is a bold, caring and driven SaaS company that’s redefining enterprise architecture - turning static diagrams into dynamic, real-time blueprints that empower smarter, data-driven decisions. Founded in Oslo in 2013, we’ve consistently been named a Leader in Gartner’s Magic Quadrant for Enterprise Architecture Tools - four years in a row as of 2024.

We’re proudly cloud‑native, AI‑driven and fuelled by a culture built on bold thinking, kindness, and grit.
We’re a truly global and diverse team, with employees representing over 49 countries - working together to help organisations drive meaningful transformations.

Some of our customers include Fortune 500 names like ExxonMobil, British Telecom, and ETH Zurich - who trust Ardoq to power their critical transformation journey.

Perks & Benefits

Wherever you’re based, you’ll have access to a competitive, well-rounded package that supports performance, wellbeing, and long-term success.

Employee Stock Options - share in Ardoq’s success as we grow together
25 days annual leave offered globally
Enhanced parental leave available globally to support you and your family
Retirement and insurance benefits, including travel, health, disability and life insurance
Annual learning budget to support your growth and development
A hybrid working policy: 2 - 3 days per week from one of our office (Copenhagen or Oslo)

How To Apply

Send us your CV - we’d love to hear from you
Our hiring process typically includes 3 - 4 interview stages:
Intro screen → chat with hiring manager → case interview → meet with the team.

We’Ll Be In Touch Within 1 Week Of Each Step And Whether It’S A Yes Or No, You’Ll Get Thoughtful Feedback.

Final Note

At Ardoq, every teammate has a voice. Whether you love tackling enterprise-scale challenges or improving how companies run, you’ll not only belong, you’ll impact, grow, and make work meaningful.

#Li-Hybrid

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Astrée Software : Devenez membre d'une communauté technique

Leader français de l’industrie du futur et éditeur de logiciel MES, Astrée Software, filiale de 4CAD Group, se démarque par son agilité et sa forte capacité à innover. Elle positionne depuis toujours ses valeurs fondatrices d’innovation et de simplicité au cœur de son développement et de sa relation clients.

Reconnue pour son dynamisme, son innovation et la qualité de ses prestations, Astrée Software a son centre de développement basé à Saint-Etienne, une agence à Rennes et Lyon.

🧩 Votre RôLe

En tant que Customer Success Manager, vous serez l’interlocuteur privilégié de nos clients. Votre mission principale : garantir leur satisfaction et leur permettre de tirer le meilleur parti de notre logiciel Astn’go.

🧭 Vos Missions

Accompagner nos clients dans leur utilisation de la solution et assurer leur fidélisation
Répondre aux demandes et résoudre les éventuelles réclamations avec réactivité et professionnalisme
Collaborer étroitement avec les équipes techniques et commerciales afin de faire remonter les besoins et problématiques clients
Fournir des informations claires et pertinentes sur l’évolution du produit et ses nouvelles fonctionnalités
Contribuer à l’amélioration continue de l’expérience utilisateur

🧑‍💼 Profil Recherché

Vous êtes patient, empathique et orienté solution
Vous possédez un excellent sens de la communication, à l’écrit comme à l’oral
Vous êtes passionné(e) par la technologie et attiré(e) par l’industrie
Une première expérience en Customer Success, support client ou gestion de comptes est un atout
La maîtrise d’un logiciel SaaS et/ou des environnements industriels est un plus.

Nous mettons en place un cursus d’intégration et de formation adapté à chaque poste pour faciliter votre réussite dans ce nouveau challenge.

Astrée Software a intégré 4CAD Group qui a fait partie des BESTWORK PLACES France en 2024 en se hissant à la 15ème place du classement Great Place to Work France.

Vous hésitez encore ? suivez ce lien : https://eco.saint-etienne-metropole.fr/vivre-ici/

La diversité, sous toutes ses formes, est une richesse et nous nous engageons à la promouvoir.

L’ensemble de nos postes sont ouverts aux personnes en situation de handicap.

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Role Overview

The Customer Success Manager (CSM) is the primary point of contact and orchestration lead for all matters related to Impact features and benefits, depending on the customer’s Impact package. They drive customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan, which defines the key initiatives to help the customer achieve their agreed-upon business outcomes. 
\n 
\nThe CSM owns the Customer Impact Plan, overseeing delivery of Impact packages and driving customer action through an understanding of adoption metrics and alignment to customer KPIs and business goals. They are also responsible for managing critical risks and mitigation strategies, conducting periodic Customer Business reviews with the customer to provide updates, refine the Impact Plan, and report on adoption. 
\n 
\nUltimately, CSMs aim to ensure customers achieve their desired outcomes and foster a strong relationship to enhance customer satisfaction and retention. 

Responsibilities

Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges. 
Ensure customers are technically healthy and on the most recent version of our product. 
Identify criteria for assisting your customers by using Success Plays in the Success Platform. 
Promote ServiceNow customer success stories and processes. 
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses. 
Work with ServiceNow teams to improve product adoption and increased footprint. 
Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem. 
Act as a customer advocate within the company, ensuring that customer perspectives and needs are represented in decision-making processes. 
Build and maintain strong relationships with customers, becoming a trusted advisor and advocate for their needs. 
Oversee a diverse customer portfolio and ensure execution of structured deliverables; moving them along their Success Path by linking customer’s business objectives, capabilities and success metrics. 
Ensure onboarding completion via CS Guide team, and focus on success planning through predefined process, ensuring a smooth transition for new customers. 
Drive recommendations and next steps based on Customer goals across ServiceNow’s success offering. 
Effective at identifying internal teams to help drive ultimate customer success, such as with Sales, Product and Support teams to resolve issues and mitigate risks. 
Evaluate customer maturity level, and any existing blockers to their adoption, addressing roadblocks with customers and giving appropriate recommendation to improve adoption and business value. 
Conduct effective customer interactions including kick off calls to review deliverables, timelines and expected outcomes, and check-ins to ensure platform usage aligns with best practice and lead period reviews to track success metrics alongside Customer Impact Plan (CIP). 
Support high level customer advocacy by promoting success stories and use cases.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 
5+ years of experience providing customer professional services or related business support
Ability to provide independent comprehensive services 
Experience resolving issues through analysis
ServiceNow accreditations or certifications a plus.
Strategic technology industry knowledge
Familiarity with digital transformation or project management 
Comfortable with learning and explaining technical products or services 
Ability to manage multiple customers and priorities simultaneously
Works well in a collaborative team environment, partnering with sales, product, and support teams

Fd21

For positions in this location, we offer a base pay of $88,000-$116,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Let’S Be #Brillianttogether

ISS FWW ist der führende deutsche Fondsdaten-Lieferant und gehört seit dem Jahr 2019 zum ISS-STOXX.

Mit den Daten aus der FWW-Fondsdatenbank unterstützt FWW-Fondsberater und Anleger dabei, fundierte Anlageentscheidungen zu treffen.

Wir suchen ab sofort für den Ausbau unseres Teams in Haar bei München Customer Success Manager - Data Solutions (m/w/d) in Teil- oder Vollzeit.

Sie helfen unseren Kunden dabei, die Fonddaten von der Fondsgesellschaft in geregelten Formaten zu ISS FWW zu übermitteln.

Dazu bedarf es der schriftlichen und telefonischen Kommunikation mit unseren Kunden.

Außerdem sind Sie verantwortlich für die Koordination und Überwachung der Pflege von Daten und Dokumenten zu Investmentfonds.

Ihr Profil:

Genaue, selbstständige und zuverlässige Arbeitsweise mit hohem Qualitätsanspruch
Offene, kommunikative Art
Spaß am Austausch mit Kunden

· TeamfäHigkeit

· Logisches, kundenorientiertes und lösungsorientiertes Denken

· Technisches GrundverstäNdnis

Erfahrung in der Kundenbetreuung / After Sales
Interesse am Aufbau und Pflege langfristiger Kundenbeziehungen
Schnelle Auffassungsgabe und hohe Eigenmotivation
Deutsch und Englisch in Sprache und Schrift
Idealerweise Erfahrungen/Ausbildung im Finanzbereich

Wir Bieten:

Ein junges, dynamisches und motiviertes Team
Ein professionelles und spannendes Arbeitsumfeld mit einer offenen Unternehmenskultur.
Eine sichere, verantwortungsvolle und langfristige Tätigkeit.

FWW Fundservices GmbH Münchener Straße 14 85540 Haar bei München

#Li-Tg1 #Associate #Fww

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’S Be #Brillianttogether.

About Iss Stoxx

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

ISS FWW is the leading German fund data disseminator and fund data distributor helping investment fund advisors and investors make thoughtful investment decisions through the provision of transparent, up-to-date, and correct fund information across 1,500 data records on more than 33,000 investment fund share classes.

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.

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Let’S Be #Brillianttogether

ISS FWW ist der führende deutsche Fondsdaten-Lieferant und gehört seit dem Jahr 2019 zum ISS-STOXX.

Mit den Daten aus der FWW-Fondsdatenbank unterstützt FWW-Fondsberater und Anleger dabei, fundierte Anlageentscheidungen zu treffen.

Wir suchen ab sofort für den Ausbau unseres Teams in Haar bei München Customer Success Manager - Data Solutions (m/w/d) in Teil- oder Vollzeit.

Sie helfen unseren Kunden dabei, die Fonddaten von der Fondsgesellschaft in geregelten Formaten zu ISS FWW zu übermitteln.

Dazu bedarf es der schriftlichen und telefonischen Kommunikation mit unseren Kunden.

Außerdem sind Sie verantwortlich für die Koordination und Überwachung der Pflege von Daten und Dokumenten zu Investmentfonds.

Ihr Profil:

Genaue, selbstständige und zuverlässige Arbeitsweise mit hohem Qualitätsanspruch
Offene, Kommunikative Art
Spaß am Austausch mit Kunden
TeamfäHigkeit
Logisches, kundenorientiertes und lösungsorientiertes Denken
Technisches GrundverstäNdnis
Erfahrung in der Kundenbetreuung / After Sales
Interesse am Aufbau und Pflege langfristiger Kundenbeziehungen
Schnelle Auffassungsgabe und hohe Eigenmotivation
Deutsch und Englisch in Sprache und Schrift
Idealerweise Erfahrungen/Ausbildung im Finanzbereich

Wir Bieten:

Ein junges, dynamisches und motiviertes Team
Ein professionelles und spannendes Arbeitsumfeld mit einer offenen Unternehmenskultur.
Eine sichere, verantwortungsvolle und langfristige Tätigkeit.

FWW Fundservices GmbH Münchener Straße 14 85540 Haar bei München

#Li-Tg1 #Associate #Fww

What You Can Expect from Us

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’S Be #Brillianttogether.

About Iss Stoxx

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

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Job Summary

As a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer Renewal, you will play a crucial role in establishing NetApp as a trusted partner in their success.

\n\n \n

Job Description

Develop and nurture strong relationships with customers, becoming a trusted advisor and advocate throughout their journey with NetApp.
Facilitate smooth onboarding activities, collaborating with customers to co-create a success plan tailored to their specific needs and goals.
Conduct monthly health checks with customers to assess product adoption, address challenges, and identify areas for improvement.
Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater valu
Maintain the customer inventory of assets & services while identifying/qualifying opportunities to expand, replace, or optimize their environments.
Work closely with Sales, Support, and other Technical teams to ensure an exceptional customer experience and drive the customer success strategy with wider account team members
Collaborate with Renewal Specialist and Field Sales to design success plans with the goal of value realization
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes and playbooks.

\n \n \n\n \n

Education

Bachelor's degree required with 3-5 years of B2B customer-facing experience (e.g., Customer Success, Customer Support, Account Management)
Strong communication skills and emotional intelligence (EQ) to build relationships and effectively address customer challenges
Track record of success in fast-paced and dynamic environments, capable of handling multiple tasks and adapting to changing requirements
Technical proficiency to understand customer needs and leverage product capabilities or internal resources to meet those needs
Proven ability to cultivate valuable and outcome-oriented relationships with customers
Capable of working independently and collaboratively with global internal and external teams
Skilled in data analysis, providing actionable insights, and making recommendations
Proficiency in MS Office required; experience with Gainsight and Salesforce is a plus
Language proficiency may be required in for CSM roles in specific areas

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Responsibilities:
• Support more complex customer onboarding processes.
• Handle multiple customer inquiries with increasing complexity.
• Assist in resolving intermediate technical issues and troubleshooting.
• Conduct intermediate product training sessions for customers.
• Monitor and analyze customer usage patterns.
• Document and communicate recurring customer feedback to the team.
• Collaborate with sales and support teams on customer issues.
• Identify and escalate critical customer issues.
• Recommend product/service improvements based on customer feedback.
• Assist in development and refinement of onboarding materials.

Skills:
• Advanced Communication: Effective verbal and written communication skills.
• Customer Relationship Management: Skills to manage and nurture customer relationships.
• Analytical Skills: Use basic data to identify trends and insights.
• Problem Solving: Intermediate problem-solving capabilities for resolving customer issues.
• Product Knowledge: In-depth understanding of product features and benefits.
• Training Skills: Ability to convey information effectively during training sessions.
• Project Management: Basic project management skills to handle varied tasks.
• Technical Proficiency: Intermediate proficiency with CRM and other customer support software.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

","hiringOrganization":{"@type":"Organization","name":"Wolters Kluwer","sameAs":"https://www.wolterskluwer.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"CHN - Shanghai, China","addressCountry":"China","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"Sr. Customer Success Manager - DACH","datePosted":"2025-09-19","description":"

Job Description:

We are looking for a fluent German speaking strategic, data-oriented, results-driven Enterprise Customer Success Manager (CSM) to engage and retain some of Pluralsight’s largest based customers and achieve their desired business outcomes. This role requires a consultative approach with a strong focus on value, and a proven track record of collaborating with large-scale customers to develop their strategies and showcase Pluralsight’s impact on their success. A successful CSM builds outstanding relationships, drives data driven insights, is customer centric and shows skill at achieving trusted adviser and advocate status in the customers’ minds. You will work cross-functionally to drive strategic partnerships with a focus on regular customer communications (Running QBRs, EBRs, On-site visits, consulting customer on engagement campaigns) to drive positive results and renewals/expansion.

Who You’Re Committed To Being:

A customer obsessed individual partnering optimally with customers across industries to reach their business goals.
Persuasive, committed & results driven with demonstrable experience in driving action & advancing strategy in large customers.
Laser-focused on demonstrating customer value & driving customer health through regular strategic engagements with existing collaborators & able to expand stakeholder map.
A standout colleague, able to handle ambiguity, anticipate and react to changes in a constantly evolving environment. Driven by helping others and contributing positively to the team.
Ability to listen, think logically, strategically, and tactically to tackle sophisticated problems.
Self-motivated, demonstrating an ability to assume responsibility and work autonomously.

What You'Ll Do:

Understand customer needs and strategic priorities.
Proactively mitigate risk throughout the customer life cycle and ultimately position your accounts for continued growth.
Effectively lead activities such as: Regular customer engagements, Quarterly Business Reviews (which are rooted in business knowledge & data driven), Executive Business Engagements, Success Planning & Value led conversations to drive skill and tech strategy advancement.
Build strategic relationships at the C-Level and are comfortable being the authority in the room through demonstrable consultative skills to work and partner effectively with key customer stakeholders.
Develop and share standard processes with team members to continually improve the quality, effectiveness, and efficiency of our processes.
Meet and exceed quarterly renewal rates and renewal upsell rate, or other targets defined by the business.

Experience You'Ll Bring:

Ability to perform a value-led discovery with customers, to uncover their business objectives, key priorities and desired outcomes.
Deep understanding of a successful customer success motion.
Understanding of SaaS environment with its respective opportunities, benefits, and challenges. This could include license management, training on software and technology, and applicable business processes and cycles, among other things.
Ability to self-identify opportunities for improvement within customer book and creative solutions to resolve problems beyond provided playbooks.
Organized and capable of highly effective time management.
Ability to operate in a fast-paced (remote first) professional environment.

Requirements:

Excellent presentation skills & listening skills.
Fluent German and English speaker - Both written and verbal.
Bachelor's Degree, or equivalent professional experience.
8 years of progressive customer success experience or similar field (sales, pro services, consulting, technical enablement).
Ability to travel 25%.
Experience with Gainsight and Salesforce.com preferred.
Hybrid Work Model: This role follows a hybrid schedule, with on-site work at our Dublin, Ireland office Tuesday through Thursday and remote flexibility on Mondays and Fridays. This approach helps us collaborate more effectively, make decisions more quickly, and build a stronger culture, while still providing flexibility.

Why You’Ll Love Working Here:

We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
We’re mission driven and guided by our culture pillars
We have a strong commitment to diversity and belonging
We cultivate a culture of trust, autonomy, and collaboration
We’re lifelong learners and champion team member growth and advancement
We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About Us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Physical Requirements:

This role is primarily performed in an office or home office setting and involves standard computer-based work.

Eeoc Statement & Accommodations Statement:

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

Recruiting Scam Notice:

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

#Li-Rg

#Li-Hybrid

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Location: Remote - Eastern Standard Time (EST) preferred

About Moego 🐾

MoeGo is on a mission to transform the future of pet care business, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy—the majority of them are first-time business owners, and more than 80% are women. They deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end, so they can focus on healthy pets and happy pet parents.

Join us to help these “pet-repreneurs” build and grow thriving businesses—every conversation with a customer and every feature goes toward this larger purpose. From automated booking to payments and communication tools, MoeGo eliminates the administrative stress of running a pet care business. If you’re looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time.

About The Role

As a Customer Success Manager (CSM) at MoeGo, you will play a critical role in ensuring our small to mid-sized business customers achieve success with our platform. Your mission is to drive adoption, satisfaction, and long-term retention by providing personalized support, proactive engagement, and strategic guidance.

You’ll be the go-to partner for our customers, helping them streamline operations, improve efficiency, and grow their businesses with MoeGo’s solutions. This is an exciting opportunity to join a fast-growing Series A startup where customer success is at the heart of what we do. You’ll collaborate closely with Onboarding, Product, Support, and Sales teams to deliver an exceptional customer experience while contributing directly to MoeGo’s growth.

Key Responsibilities:

Manage a portfolio of mid-market MoeGo customers and serve as their growth partner across product adoption, payments, and business optimization.
Drive expansion by connecting MoeGo’s platform (Pay, CRM, Accounting) to tangible business outcomes and priorities.
Lead renewal conversations with a strategic lens, not transactional mindset.
Monitor health signals (GMV drops, usage gaps, payment flow changes) and intervene early to reduce downgrade or churn risk.
Partner closely with Product, Ops, and Marketing to surface customer feedback and co-develop solutions that matter.

Minimum Qualifications:

3–5 years of experience in customer success, growth, consulting, or SMB operations
Bonus if you’ve run or managed a small business (pet care, beauty, fitness, hospitality, etc.)
Strong commercial instincts—able to translate features into value and opportunity into revenue
Excellent communicator—confident running QBRs, walking through ROI, and influencing business decisions
Ability to prioritize fast, handle ambiguity, and be “all in” on customer outcomes
Experience in Pet Tech, SaaS, or service-based software solutions.

Preferred Qualifications:

Business-Obsessed: You’ve operated or deeply supported SMBs—you know what margin pressure feels like, how payroll timing matters, and why time = survival.
Proactive Value Driver: You don’t wait for problems. You lead customers toward better performance—whether that’s increasing GMV, improving staff efficiency, or reducing payment friction.
Trusted Advisor: You build credibility fast. You bring product clarity, financial logic, and long-term partnership mindset into every conversation
Familiarity with vertical SaaS (e.g., Mindbody, Square, Squire, Vagaro, ServiceTitan)
Hands-on experience with payments, accounting, or CRM tools
Operational comfort with systems like Salesforce, ChurnZero, Looker, etc.

MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching.

MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

","hiringOrganization":{"@type":"Organization","name":"MoeGo","sameAs":"https://www.moego.pet/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"East Coast - Remote"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Business Development/Customer Success Manager - Unit 42","datePosted":"2025-09-18","description":"

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
\nOur vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

Your role will centre on relationship management to achieve measurable results in increased revenue, market share, and depth within each sales segment. Your success will span the creation and execution of unique business plans in your region, in partnership with other Palo Alto Networks core sales organizations and channels.

Business Development: Directly drive revenue by exceeding bookings goals for assigned partners and new initiatives
Find and generate new customers, while also growing existing accounts and partnerships.
Identify, create, and implement a comprehensive account strategy to develop new business and drive expansion growth with enterprise customers across your territory
Scope, negotiate, and close enterprise contracts to exceed all bookings and revenue targets.
Establish access and create positive business relationships with key executives and senior-level decision-makers
Develop new accounts and/or expand existing accounts within the region
Apply your knowledge of the cybersecurity industry, market landscape, technology, and products to educate prospective and current customers on the business value of Unit 42’s offerings and services.
Develop relationships with select partners in your region to leverage their account presence and drive new growth and further penetration of Expanse’s solutions
Maintain accurate and up-to-date account intelligence in SFDC, including regular forecasting of business opportunities to Sales and executive leadership
Proactively identify up-sell opportunities and grow revenue
Capture and nurture CISO and executive relationships to influence recurring strategic spend and product pull through
Customer Success: Ensure customers are maximizing their return on investment by owning the customer's on-boarding, adoption, satisfaction, and advocacy across a portfolio of customers.
Provide high-touch/white-glove customer outreach immediately post-close to shepherd customers through the on-boarding process
Drive adoption by ensuring customers apply their purchased offering hours in a timely manner.
Serve as the first line of defense in solving customer support requests, and coordinate and prioritize timely resolutions with consulting teams
Develop a trusted advisor relationship with customer stakeholders, executive sponsors, and partners to drive cybersecurity solution adoption and ensure they are leveraging the solution to achieve full business value
Ensure continual communication with customers regarding Unit 42 messaging, current offerings, and events
Serve as a customer advocate in influencing the service and product roadmap.
Manage performance metrics such as CSAT, renewal rate, up-sell/cross-sell lead identification, and adoption

Qualifications

Your Experience

Experience in Business Development and Sales roles within the cybersecurity industry
Experience in Customer Success with an understanding of the customer journey
A track record of exceeding sales quotas as a Major/Large Account Manager, Regional Sales Manager/Channel Sales, or Enterprise seller focused on F1000 accounts in high-growth companies
At least 4 years of experience selling Enterprise Security solutions. This includes SOC security-based products or services, such as Incident Response, Breach Management, Malware/Exploit Prevention, and SIEM. Experience with Subscription or SaaS solutions as a direct contributor is preferred
Deep understanding of channel partners and a channel-centric go-to-market approach in your region.
In-depth knowledge of how specific industries might leverage security solutions and the ability to succinctly translate complex technical benefits to solve high-leverage business problems
Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Ability to work in a fast-paced environment and multi-task
Willingness to work flexibly as needed and be flexible for travel

Additional Information

The Team

Our Unit 42 organization is dynamic, high-energy, and highly collaborative. If you have an inner entrepreneurial spirit, are comfortable working in fast-paced environments, and yearn for hands-on impact, then this organization is the right one for you. As a member of the Unit 42 team, you will be one of the founding members of a newly formed team responsible for the successful adoption of purchased offerings and driving the increased up-sell of additional services/products. We are looking for experienced SaaS sales or customer success professionals, ideally with cybersecurity domain expertise, who want to make an impact in a fast-paced, high-growth environment.

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

","hiringOrganization":{"@type":"Organization","name":"Palo Alto Networks","sameAs":"https://www.paloaltonetworks.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Customer Success Manager – APAC","datePosted":"2025-09-18","description":"

As a Customer Success Manager (CSM) in our APAC Commercial team, you are the driving force behind an exceptional customer experience, fostering trust, integrity, and long-term success through proactive engagement and data-driven insights. You will build and expand customer relationships, ensure adoption and retention, and identify growth opportunities while collaborating closely with cross-functional teams globally. At this exciting stage of Drata’s growth, you’ll help extend our high-touch model to APAC, becoming a trusted advisor in customers’ journeys toward compliance and continuous value realization.

What You’Ll Do:

Serve as the primary point of contact for APAC customers, guiding overall relationships to increase adoption, expansion, and retention.
Work collaboratively across Customer Success, GTM, Operations, and leadership teams to deliver customer value and uncover revenue opportunities.
Partner with Account Managers to ensure value-selling throughout the customer journey, from onboarding through renewal.
Use data and metrics to inform customer engagements, monitor success, and proactively identify risks.
Establish cadence meetings (weekly, monthly, quarterly) with customers to review business objectives, KPIs, product adoption, and compliance milestones.
Conduct QBRs with senior and executive stakeholders across APAC customer organizations.
Build deep expertise in Drata’s platform and advise on best practices for security, compliance, and audit readiness.
Expand relationships across customer organizations, including with compliance, security, and technical stakeholders.
Collaborate with global colleagues, sometimes outside of standard APAC working hours, to ensure alignment with worldwide strategy.
Travel occasionally within APAC for customer meetings, industry events, or team collaboration.

What You’Ll Bring:

5+ years in a Customer Success role in B2B SaaS (experience in APAC region strongly preferred).
Background in Security, Compliance, and/or GRC is strongly valued.
Bachelor’s degree or equivalent professional experience.
Familiarity with tools such as Slack, Zoom, Salesforce, Catalyst, and Google Workspace.
Experience with Jira, Gong, Sigma/data dashboards, Notion, or similar tools is a plus.
Exceptional communication skills (written and verbal) with ability to engage senior stakeholders.
Strong organizational skills, able to manage multiple priorities across regions.
Resilience, adaptability, and a collaborative, customer-first mindset.
Demonstrated success in a high-growth SaaS environment.

Benefits:

Supplemental Health Benefits Offered
Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment)
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office

This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The expected range of On-Target Earnings for this role is AUD $151,700 - $234,200, subject to change.

A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.

\n\n

Drata is on a mission to serve as the trust layer between great companies.

Drata is a trust management platform that uses AI-driven automation to modernize governance, risk, and compliance, helping thousands of businesses develop a more secure, proactive, and risk-aware organization to continuously maintain trust with customers.

We all recognize the importance of earning and keeping the trust of our customers when it comes to protecting their data. We know how burdensome achieving and maintaining a strong GRC posture can be with the rise in compliance regulations. It’s a manual, redundant, error-prone, and unscalable process - and it only grows more complex and expensive over time.

Our team of SaaS, security, compliance, and audit experts have built a better way - with automation

Employment at Drata is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

","hiringOrganization":{"@type":"Organization","name":"Drata","sameAs":"https://drata.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Australia","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Customer Success Manager (Support & Retention)","datePosted":"2025-09-18","description":"Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations. We are currently searching for a highly motivated and experienced Customer Success Manager to join our Retention Team.We strive to promote from within, so every team member that joins starts preparing for the next step from day one. This is 100% in-office role based in our Holladay, UT headquarters.
What Success Looks LikeAbility to work in a very fast paced, ever changing environmentStrong communication skills, both written and verbal when dealing with customersWork from a place of empathy and patience, both internally and externallyMust be coachable, willing to learn, and growStrong collaboration and cooperation skillsConfident and comfortable to share ideas and perspectives up stream\n

Requirements

+2 years of customer-facing experience, preferably at a SaaS company
Track record for building and nurturing relationships with multiple stakeholders and customers
Thoughtful verbal and written communication through a variety of channels
Passion for supporting customers and helping them achieve their goals
Experience working in FreshDesk and/or FreshChat or other Help Desk tool is required

Responsibilities

Provide product support for customers after their first 90 days
Engage with users who are experiencing issues to help resolve
Educate clients on the Chargezoom platform features using GAAP best practices
Provide clients with platform demos for specific features that may solve a pain point
Ensure customers set their automations up in the most efficient way possible
Identify gaps in the experience that causes confusion or possible churn
Work proactively with customers who have decreased usage on the platform
Collaborate with Product and Engineering team on escalations

We offer ownership in the company through an ESOP program that is in the top 5% of all startupsWe pay 100% of medical and dental insurance for you and your entire family12 days of PTO in the first year, 19 days in year 2","hiringOrganization":{"@type":"Organization","name":"Chargezoom","sameAs":"https://chargezoom.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Salt Lake City HQ","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Customer Success Manager (SMB) (Hybrid)","datePosted":"2025-09-18","description":"

About Knowbe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Customer Success Manager (SMB) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. Customer Success Manager is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process.

Responsibilities:

Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives
Leverage KnowBe4 assessments
Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics
Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.
Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
Coordinate and assist your Renewal Specialist with customer renewals within your portfolio.
Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products.
Meet and exceed bookings targets and quotas
Maintain impeccable administration of your accounts in the Company’s CRM

Minimum Qualifications:

Associate’s degree or equivalent work experience and education preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM
Experience with Microsoft Excel and Word
Experience with Gmail and Google Docs
Experience with web Browsers (Chrome, Internet Explorer, etc.)
IT experience/exposure is a plus
Prior experience as a Customer Success Manager preferred
Excellent verbal and written communications
Superior Customer Service skills
Excellent time management and organization skills
Ability to build a rapport through phone calls, email and video conferencing
Strong collaborative and teamwork skills
Strong negotiation skills
Must be able to work with minimal supervision

Our Fantastic Benefits

\nWe offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.\n

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

","hiringOrganization":{"@type":"Organization","name":"KnowBe4, Inc.","sameAs":"https://www.knowbe4.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Clearwater, Florida","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":15,"item":{"@type":"JobPosting","title":"Enterprise Customer Success Manager - East (French Speaking)","datePosted":"2025-09-18","description":"

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’Ll Do:

Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
Proactively build relationships with customers to achieve loyalty and advocacy within their organization
Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
Own and project manage the on-boarding process for new customers
Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

Customer-centric with 3+ years in a Customer Success or Account Management role
Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
Knowledgeable in working with Fortune 1000 companies and global brands across all industries
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
Experienced in the B2B tech space or with SaaS companies
Able to travel for customer onsite visits and events as required
Fluent in written and spoken English and French

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits And Growth:

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog:

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

\n\n

Equal Opportunity At Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy And Ai Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

","hiringOrganization":{"@type":"Organization","name":"Datadog","sameAs":"https://www.datadoghq.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Toronto, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"Enterprise Customer Success Manager","datePosted":"2025-09-18","description":"

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI through increased brand consistency, efficiency, and personalization at scale.

Jasper has been recognized as \"one of the Top 15 Most Innovative AI Companies of 2024\" by Fast Company and is trusted by nearly 20% of the Fortune 500 – including Prudential, Ulta Beauty, and Wayfair. Founded in 2021, Jasper is a remote-first organization with team members across the US, France, and Australia.

About The Role

We seek an experienced Enterprise Customer Success Manager to drive strategic renewals, ensure ongoing adoption, and champion the success of our Enterprise customers. In this pivotal role, you will collaborate cross-functionally with Sales, Product, Marketing, and Engineering to advocate for customer needs and contribute to Jasper's mission of revolutionizing how businesses harness AI. You'll own and execute our customer journey, building long-lasting relationships that lead to growth and retention.

This fully remote role reports to the Senior Director of Customer Success and is open to candidates located anywhere in the continental US in the EST timezone.

What You Will Do At Jasper

Own and manage a focused portfolio of 10-25 enterprise customers, tailoring strategies to drive renewals, identify growth opportunities, and ensure account retention.
Develop and execute engagement strategies to help customers leverage Jasper's AI solutions across various industries and business functions.
Serve as a trusted advisor, ensuring customers achieve maximum value and broad product adoption.
Become a product expert and develop best practices to help customers unlock Jasper's full functionality.
Collaborate closely with Sales, Support, Product, and Engineering teams to share customer feedback, resolve escalations, and deliver outstanding customer experiences.
Influence Jasper's product roadmap by representing the voice of the customer and sharing actionable insights.

What You Will Bring To Jasper

7+ years of experience as a Customer Success Manager in a SaaS environment (preferably Martech), including 3+ years of experience managing enterprise accounts and achieving commercial targets.
Proven expertise in managing complex accounts, strategic renewals, and long-term customer success with enterprise-level customers.
Exceptional interpersonal skills and a track record of building strong relationships across various levels, including C-suite executives.
Experience presenting to large and diverse audiences, with excellent communication and influencing skills.
Strong organizational skills with the ability to prioritize accounts and manage time effectively.
Demonstrated ability to orchestrate cross-functional resources to ensure customer success.
Excitement for a dynamic startup environment and the opportunity to help scale the Customer Success team.

Compensation Range

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected OTE range for this role is $145,000 - $165,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Benefits & Perks

Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families
401(k) program with up to 2% company matching
Equity Grant Participation
Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work
FlexWellness program ($1,800 annually) to help support your personal health goals
Generous budget for home office set up
$1,500 annual learning and development stipend
16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills.

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.

","hiringOrganization":{"@type":"Organization","name":"Jasper","sameAs":"https://www.jasper.ai"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"Customer Success Manager, Mid-Market","datePosted":"2025-09-18","description":"

Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.

Our values, which reflect our view on what’s important and what’s right, include:

We’re humans not robots
Customers always come first
We work better together
Simplicity is our strength
Our reputation is priceless
Hard work pays off

As one of the fastest growing SaaS start-up companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand.

Our Customer Success Manager takes ownership of AlertMedia’s customer relationships, which we value above all else. They focus on strategic accounts to provide the highest level of consultative partnership. Working closely with our Implementations Team, Customer Support, Marketing, and Sales Teams, they are responsible for executing strategic guidance, driving adoption, conducting effective QBRs, supporting customer health, retention, and growth. CSMs approach each relationship with a “partnership” mentality and employ a consultative and tailored approach to ensure each customer successfully meets their goals. 

Who You Are:

You are an accomplished Customer Success Manager with proven success working with customers through a strategic lens. You think critically to drive adoption, retain, and expand your accounts. You are a thought leader in managing strategic accounts and enjoy working with your colleagues to develop innovative strategies. You enjoy identifying themes across your customer based to better inform a proactive and thoughtful 1x1 approach to Customer Success. You value a \"we're all in this together\" mentality.   

What you get to every day:  

Build strong relationships with our customers 
Identify, measure, and execute against customers’ positive business outcomes to cultivate more realized value for your customers
Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention 
Align with the Customer Success organization and Account Management Team to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities  
Manage a series of personal and automated touchpoints and to drive ongoing customer experiences 
Conduct effective Quarterly Business Reviews to highlight the customer’s realized value and communicate recommendations and new features 
Consult with customers to determine the best data automation option for their needs and be able to support configurations for matrixed organizations 
Respond to all customer inquiries in a thoughtful and timely manner 
Keep track of new product developments and strategically inform/train customers on them  
Communicate desired software requirements to product management team in a cross-functional feedback loop 
Effectively track all customer communication in Gainsight 
Diligently manage Gainsight and Salesforce data to effectively manage your book of business 
Contribute to AlertMedia’s culture, values, and vision for the future

What you bring to the role:  

3-5 years’ experience as a Customer Success Manager  
Experience with Excel required
Experience with Salesforce highly preferred & Gainsight (a plus)
Desire to work with demanding, multi-national customers 
Established CSM who is self-motivated and customer-focused 
Outstanding verbal and written communication skills
Strong listening skills with the ability to work with a variety of customer profiles   
Excellent project management skills with proven ability to prioritize   
Strong analytical, negotiation, and creative problem-solving skills  
Proven ability to work with all members of our team (business development, software development, and product management)  
The desire and ability to learn and be coached  
This is an in office, hybrid position (2 days a week) in our downtown Austin, Texas headquarters

Why you’ll love working at AlertMedia:

Competitive base salary + Company-wide bonus program
Generous and flexible time and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
401K with a generous company match
Amazing rewards and incentives – we love celebrating each other!
Commitment to community service with opportunities to give back
A Best Places to Work company 9 years in a row and numerous other awards
Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
Ongoing career development opportunities with our Learning and Development team

About Alertmedia:

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

Come join us in our mission to save lives and minimize loss through effective communication.

AlertMedia does not currently sponsor applicants for work visas.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

","hiringOrganization":{"@type":"Organization","name":"AlertMedia","sameAs":"https://www.alertmedia.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin, TX HQ","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":18,"item":{"@type":"JobPosting","title":"Home Care Customer Success Manager","datePosted":"2025-09-18","description":"

Company Description

About A Place for Mom

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
Win The Right Way: We see organizational integrity as the foundation for how we operate.
Embrace Change: We innovate and constantly evolve.

Job Description

The Home Care Customer Success Manager (Home Care CSM) will be responsible for the success and retention of their individual portfolio of home care customers. The Home Care Customer Success Manager will build deep relationships with a portfolio of home care agencies by onboarding, providing ongoing support, and driving conversion of A Place for Mom’s referrals for each agency. This role is critical to help our customers generate the highest return on their investment with A Place for Mom, expand our relationship with each customer, and increase retention.

To help achieve this, the Home Care CSM tracks and analyzes results for their account portfolio and communicates those results out to their accounts – offering insights into and suggestions for increasing activations and driving revenue. The Home Care CSM will be evaluated by the performance of their individual portfolio of accounts on a quarterly basis.

Who You Are:

The ideal candidate is both a sales person and an account manager who is highly competitive, results oriented and dedicated to working with our customer organizations to grow revenue. You are an excellent communicator – both verbal and written – and have tremendous analytical and follow up skills.

The Home Care CSM works closely as a single supportive team with teams across A Place for Mom, including the Home Care Acquisitions, Data & Analytics, Care Advisors, and the rest of the Home Care Support Team, to achieve their goals by nurturing customer relationships and improving customer retention and performance. This position reports to the Manager of Home Care Customer Support.

What You Will Do:

Deliver growth for your designated portfolio of home care customers by driving conversion of referrals.
Build and nurture relationships with home care customers’ in-market resulting in increased customer retention and satisfaction.
Drive a quick ramp-up of new home care customers and accelerate their effectiveness in being able to convert A Place for Mom referrals to care.
Implement proven strategies to drive client activations and improve the conversion rate of A Place for Mom referrals.
Increase revenue by increasing monthly referral volume and upselling additional products.
Conduct regular review of referrals and results via call or video conference. Educate home care customers on our value, process and best practices.
Promote the adoption and consistent use of the Home Care Partner Portal (a free, 24/7 online reporting and lead tracking service).
Resolve invoice disputes fairly and equitably and communicate those results to customers in a supportive and positive manner.
Communicate with the home care sales team regularly regarding challenges, incentives and changes within the market.
Assist with maintaining the database of all home care agencies and take actions to ensure that the data is complete and accurate.
Other duties as assigned.

Qualifications

Bachelor’s degree preferred
3-5+ years of sales/account management experience.
Demonstrated experience in the senior care industry or other relevant experience and willingness to learn.
A strong track record of supporting and servicing a broad portfolio of indirect channel partners in a wide geographic area.
Proven problem-solving abilities.
Ability to deliver results while working in a highly independent and fast-paced environment.
Experience working in a metrics driven environment.
Excellent communication and presentation skills.
Excellent customer service, coaching and training skills.
Demonstrated ability to use tact and initiative and exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines.
Ability to independently organize own work, set priorities, and meet critical time deadlines.
Strong computer skills necessary, including Word, Excel and PowerPoint.
Willingness to travel and attend various conferences (about 10% of the time) as needed.

Key Performance Indicators include but are not limited to

Client activations / revenue growth
Home care customer attrition / retention
Assigned portfolio level conversion

Additional Information

Compensation

The base is $50,000.
The on target earnings is $70,000
Full benefits for full time employees which includes health, life, dental, vision, 401(k) + company match, paid time off, etc.

All your information will be kept confidential according to EEO guidelines.

*This is a fully remote role that can be located anywhere within the continental United States

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

#Li-Jr1

#Li-Remote

Company Description

About A Place for Mom

Our employees live the company values every day:

Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
Win The Right Way: We see organizational integrity as the foundation for how we operate.
Embrace Change: We innovate and constantly evolve.

Job Description

Who You Are:

What You Will Do:

Deliver growth for your designated portfolio of home care customers by driving conversion of referrals.
Build and nurture relationships with home care customers’ in-market resulting in increased customer retention and satisfaction.
Drive a quick ramp-up of new home care customers and accelerate their effectiveness in being able to convert A Place for Mom referrals to care.
Implement proven strategies to drive client activations and improve the conversion rate of A Place for Mom referrals.
Increase revenue by increasing monthly referral volume and upselling additional products.
Conduct regular review of referrals and results via call or video conference. Educate home care customers on our value, process and best practices.
Promote the adoption and consistent use of the Home Care Partner Portal (a free, 24/7 online reporting and lead tracking service).
Resolve invoice disputes fairly and equitably and communicate those results to customers in a supportive and positive manner.
Communicate with the home care sales team regularly regarding challenges, incentives and changes within the market.
Assist with maintaining the database of all home care agencies and take actions to ensure that the data is complete and accurate.
Other duties as assigned.

Qualifications

Bachelor’s degree preferred
3-5+ years of sales/account management experience.
Demonstrated experience in the senior care industry or other relevant experience and willingness to learn.
A strong track record of supporting and servicing a broad portfolio of indirect channel partners in a wide geographic area.
Proven problem-solving abilities.
Ability to deliver results while working in a highly independent and fast-paced environment.
Experience working in a metrics driven environment.
Excellent communication and presentation skills.
Excellent customer service, coaching and training skills.
Demonstrated ability to use tact and initiative and exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines.
Ability to independently organize own work, set priorities, and meet critical time deadlines.
Strong computer skills necessary, including Word, Excel and PowerPoint.
Willingness to travel and attend various conferences (about 10% of the time) as needed.

Key Performance Indicators include but are not limited to

Client activations / revenue growth
Home care customer attrition / retention
Assigned portfolio level conversion

Additional Information

Compensation

The base is $50,000.
The on target earnings is $70,000
Full benefits for full time employees which includes health, life, dental, vision, 401(k) + company match, paid time off, etc.

All your information will be kept confidential according to EEO guidelines.

*This is a fully remote role that can be located anywhere within the continental United States

#Li-Jr1

#Li-Remote

","hiringOrganization":{"@type":"Organization","name":"A Place For Mom","sameAs":"https://www.aplaceformom.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Savannah, GA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"Digital Customer Success Manager - Sydney (1 year contract)","datePosted":"2025-09-18","description":"Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall.\n

Key Responsibilities:

Oversee a pool of customers and drive them to successful value realisation
Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall’s customer base
Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks
Maintain a frequent pulse on your customers' utilisation and performance metrics using data, dashboards and feedback channels
Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilise self-help resources
Engage with customers to upsell additional product/services of value as data driven opportunities are flagged
Deliver your expertise through one-to-many interactions (host live webinars, office hours, e-guides)
Work closely with our digital program manager to provide on-the-ground feedback to drive & improve the impact of automations
Collaborate with the Customer marketing team to create and deliver valuable content and recommend automations
Advocate for your internal pool of customers with internal stakeholders Inspire customers to think strategically about how our platform can support their business needs
Share new ideas to delight our customers

Qualifications:

A first experience in a sales and/or Customer Success Management position is required
Excellent verbal and written communication skills
Ability to work from Sydney office, hybrid work environment
Passion for consistently providing excellent customer experience
Comfortable managing several tasks and issues in a fast-paced environment
Previous experience in a similar environment would be appreciated

We know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities💆‍♀️ Our people matter, work-life balance is important at Aircall📚 Fast-learning environment, entrepreneurial and strong team spirit🌍 45+ Nationalities: cosmopolite & multi-cultural mindset💶 Competitive salary package & benefits
DE&I Statement: At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.","hiringOrganization":{"@type":"Organization","name":"Aircall","sameAs":"https://aircall.io/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sydney Office","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Customer Success Manager - Rockerbox","datePosted":"2025-09-18","description":"

Who We Are

DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms. DV’s technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

DV Rockerbox is seeking a Customer Success Manager to own client relationships and ensure customers achieve measurable success with our platform. You will partner directly with senior marketing leaders, guiding them from onboarding through adoption, growth, and renewal. This is a highly visible, client-facing role that requires strong prioritization skills, the ability to manage escalations constructively, and a proactive drive to help customers get the most from our product.

CSMs at Rockerbox operate at the intersection of strategy, analytics, and execution. You’ll help customers leverage our unified measurement platform to reach goals ranging from strategic budgeting to channel optimization, while keeping adoption and outcomes at the center of every engagement.

What You’Ll Do

Own end-to-end client relationships, leading onboarding sessions, platform walkthroughs, status calls, and executive-level conversations.
Drive product adoption by connecting platform capabilities to customer goals and embedding Rockerbox into day-to-day decision making.
Guide customers through challenges and escalations with a solutions-oriented approach, preserving trust while aligning on next steps.
Manage competing priorities and workloads by applying structure, time-boxing, and focus to keep momentum across multiple accounts.
Provide structured product feedback and partner with Product, Engineering, and Support to improve customer outcomes.
Identify opportunities to expand usage and demonstrate the value of Rockerbox across client organizations.

Who You Are

3+ years in customer success, account management, or other client-facing roles in SaaS, ad tech, or martech.
Strong analytical comfort with the ability to help customers apply Rockerbox to their business goals.
Excellent communicator with executive presence; skilled at building trust and managing sensitive client conversations.
Proven ability to manage escalations and shifting priorities with professionalism and a solutions-oriented mindset.
Organized and disciplined in managing multiple accounts, using prioritization and time management to keep momentum.
Comfortable with ambiguity, adaptable to evolving customer needs, and proactive in driving clarity and next steps.

Nice To Have

Experience in digital marketing, analytics, or campaign management.
Familiarity with multiple marketing channels and measurement approaches.
Exposure to marketing budgets, attribution, or performance reporting tools.

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between $54,000 - $101,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!

\n","hiringOrganization":{"@type":"Organization","name":"DoubleVerify","sameAs":"https://doubleverify.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-09-18","description":"

Vyond’s Customer Success team plays a critical role in driving customer growth, retention, and advocacy across our named and strategic accounts. This isn’t a reactive support function. We’re looking for strategic operators who thrive at the intersection of product adoption and account expansion.

In this role, you’ll own a book of high-value accounts and partner closely with Account Executives to help customers realize value fast, grow intelligently, and renew confidently. You’ll act as the human layer in a digital-first platform: building relationships, uncovering business needs, and helping customers connect their use of Vyond to real-world business outcomes.

You’ll serve as the strategic point of contact for customer onboarding, adoption, stakeholder engagement, and value realization: surfacing opportunities for growth and enabling Sales to take action. Our best CSMs are commercially curious, outcome-driven, and excellent at managing up, across, and with customers.

Responsibilities

Act as the strategic voice of the customer, internally and externally, ensuring customer goals, blockers, and expansion signals are clearly captured and actioned by Sales and Product teams
Host structured QBRs and executive check-ins to align Vyond capabilities with customer initiatives, using a business-value-first approach (not feature demos).
Guide customers in measuring success, help them define and track KPIs in their own systems (e.g., LMS completion, support deflection, internal adoption).
Work with Account Executives to identify opportunities and timing triggers for growth, including new stakeholder entry, cross-functional usage, or underutilized credits.
Own the onboarding and activation motion across named accounts, ensuring customers see time-to-value in under 30 days and hit expansion-readiness by Day 90.
Run post-onboarding enablement plays (custom trainings, workflow mapping, change management coaching) to increase product stickiness and executive visibility.
Proactively engage customers with usage insights, product updates, and relevant roadmap previews, framing each conversation around impact and ROI.
Maintain high-touch relationships across customer roles, end user to executive sponsor, so customers see Vyond as an extension of their team, not just a tool.
Share learnings acrossthew org: flag what's working, document what's not, and bring customer needs to life in sales, product, and marketing strategy sessions.
Partner with Sales to execute CSM-led moments that matter: internal launches, pilot recaps, pre-renewal alignment calls…that create urgency and strengthen retention.

requirements

3–7 years of experience in a customer-facing, strategic customer success, account management, or solution consulting role, ideally in B2B SaaS, enablement tech, or productivity platforms.
Proven track record of owning a book of business and working with Sales to grow accounts, renew with confidence, and defend against churn.
Commercial curiosity: you don’t close deals, but you know how to spot expansion triggers, manage timelines, and align value delivery to revenue moments.
Comfortable running QBRs with executives and uncovering business objectives, blockers, and internal politics without losing sight of day-to-day usage.
Familiarity with GTM motions where Sales owns revenue and CS owns readiness. You don’t need to pitch, but you do need to build the path to the pitch.
Strong in structured discovery, mapping value to business outcomes, and asking the second question (not just “how’s it going?”).
Excellent project manager who can juggle onboarding, training, usage reporting, and roadmap alignment across 100 - 300 accounts simultaneously.
Confident navigating org complexity. You know how to escalate politely, work cross-functionally, and ensure no customer gets stuck waiting for answers.
A systems thinker: you know what information Sales, Product, and Marketing need, and you log and communicate like someone who knows it matters.
Strong written and verbal communication skills; you can switch easily from a CSM-to-user training session to a CSM-to-CXO renewal alignment call
Bonus: Experience with Salesforce, Slack, Outreach, Churnzero, Highspot, ZoomInfo, or Clari.

","hiringOrganization":{"@type":"Organization","name":"Vyond","sameAs":"https://www.vyond.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"HQ - SAN MATEO, San Mateo, CA, US | Chicago, IL, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"Enterprise Customer Success Manager","datePosted":"2025-09-18","description":"

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.

**Dallas, TX Hybrid. Please note all requirements. MUST be willing to work West Coast hours as needed

What We Are Looking For:

Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager, USA to cover West Coast accounts to join our team.

What you will be doing:

As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis.

Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM’s strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions.

You Will Be Responsible For:

Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals.
You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets.
Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client’s needs.
Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations.
Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc.
Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)
Identify potential customer references and assist with development of customer case studies
Gain and maintain an understanding of Semperis technology, products, and services
In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program

What you will bring to the table:

5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies including Active Directory and Entra
Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions
Ability to understand and explain technical cybersecurity data
Excellent communication and project management skills
Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are
Intellectually curious; driven to expand the cybersecurity domain and professional expertise
Responsive and adaptive to changing situations
Genuine desire to work with customers.

Preferences:

Experience with SFDC, and Active Directory

Why Join Semperis?
You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you.

**Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices—or where the job description specifies a required location—will follow our hybrid work model. This includes working onsite three days per week and remotely the remaining days.

Semperis Is An Equal Opportunity Employer And Will Not Discriminate Against An Applicant Or Employee Based On Race, Color, Religion, Creed, National Origin Or Ancestry, Ethnicity, Sex (Including Gender, Pregnancy, Sexual Orientation, And Gender Identity), Age, Physical Or Mental Disability, Veteran Or Military Status, Genetic Information, Citizenship, Marital Status, Or Any Other Legally Recognized Protected Basis Under Federal, State, Or Local Law. The Information Collected By The Semperis Application Is Solely To Determine Suitability For Employment, Verify Identity, And Maintain Employment Statistics.

Applicants With Disabilities May Be Entitled To Reasonable Accommodation Under The Americans With Disabilities Act And/Or Other Applicable State Or Local Laws. A Reasonable Accommodation Is A Change In The Way Things Are Normally Done Which Will Ensure An Equal Employment Opportunity Without Imposing Undue Hardship On Semperis. Please Inform Semperis Representative Anna Taylor, Director Of Global Recruiting, If You Need Assistance Completing This Application Or To Otherwise Participate In The Application Process.

","hiringOrganization":{"@type":"Organization","name":"Semperis","sameAs":"https://www.semperis.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas, TX","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"Strategic customer success manager, CPG","datePosted":"2025-09-18","description":"

📐 About this role

We’re looking for a Strategic customer success manager to lead AI powered transformation for our Fortune 50 customers in the CPG industry. This role is designed for an experienced professional with deep expertise in CPG who thrives on driving innovation within this ecosystem. The ideal candidate is passionate about integrating AI solutions into core CPG workflows, identifying tangible business value, and building strong, strategic partnerships with customers.

As our Strategic customer success manager, you’ll be pivotal in refining our processes for onboarding, adoption, and retention within the CPG sector. With an NRR of +130%, and GRR is +95%, you’ll be building on a world-class foundation to drive even greater success.

You'll be reporting to the Director of customer success and be working very closely with our other customer success managers in building a world class CS org.

🦸🏻‍♀️ Your Responsibilities:

Lead strategic relationships with senior stakeholders across Fortune 50 CPG customers, acting as the main point of contact and trusted advisor
Drive AI adoption within customer organizations by developing tailored success plans that align AI solutions with key business objectives and measurable outcomes
Manage complex, high-value programs that focus on AI - powered transformation, ensuring seamless execution, adoption, and business value realization
Own the full customer renewal process, including forecasting, negotiating, and proposal creating
Be accountable for customer retention: Drive both Gross and Net dollar retention rate targets for your customers
Collaborate closely with Sales to identify and execute expansion opportunities, ensuring mutual growth through cross-sell and up-sell initiatives
Advocate for customer needs internally: Leverage CPG-specific insights to influence product strategy and enhance the customer experience
Leverage data analytics: Analyze product usage and adoption data to uncover valuable insights, empowering customer champions with smarter decision-making
Lead the customer journey: Ensure a seamless experience from onboarding through renewals and expansions, always focusing on long-term customer success and satisfaction

⭐️ Is this you?

7+ years experience in CPG, ideally with in-house expertise
3-5+ years experience in a customer facing saas or consulting role, with experience in driving business transformation, strategy, or enablement
Proven ability to engage C-level stakeholders, with experience influencing executive decision-makers and driving adoption at the highest levels
Strong understanding of CPG industry dynamics, including its challenges, opportunities, and specific needs for digital transformation
A track record of leading complex programs with a focus on strategic alignment, KPIs, and driving large-scale adoption
Data driven with strong business acumen: Ability to link product value and AI solutions to measurable business outcomes
Excellent communication skills: A skilled storyteller who can clearly articulate value propositions and insights to both technical and non-technical audiences
Proactive, self-motivated, and highly organized, thriving in a fast-paced, high-growth environment
A natural affinity to our values of Connect, Challenge, Own
Background in management consulting, particularly with a focus on AI or digital transformation in CPG
Experience in operational transformation
Experience managing large-scale change management programs or AI rollouts in complex organizations

🌟 Preferred Skills

Exceptional presentation skills: Able to create and deliver compelling narratives to executive audiences, driving strategic initiatives forward

🍩 Benefits & perks (US Full-time employees)

Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual Work-Life Stipends For:
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
Home office setup, cell phone, internet
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend

WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

","hiringOrganization":{"@type":"Organization","name":"Writer","sameAs":"https://writer.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York City, NY (hybrid)","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":25,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-09-18","description":"

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

We are looking for an experienced Customer Success pro who thrives in an entrepreneurial environment. Given our SaaS business model and our focus on a “land and expand” strategy, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our solutions. As such, we need an experienced account and/or relationship management individual who can drive success for our customers.

This role includes responsibilities for Customer Success outcomes (e.g., value realization, customer satisfaction, renewals, etc.) and activities (e.g., delivery, adoption, advocacy, retention, etc.).

You Will:

Own account management and value management for a dedicated account portfolio of up to 35 accounts, with a special focus on end-to-end accelerating value within your portfolio.
Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
Excel in advanced account management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business
Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
Take a self-service-first approach to problem solving and navigating questions internally and externally
Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work
Help create a company-wide culture of customer-centricity

What You Bring To The Table:

7+ years experience in healthcare technology and customer facing roles (required)
Proven ability to build deep, trust-based relationships with senior stakeholders
Skilled at expanding relationships beyond direct contacts through rapport-building
Demonstrated ownership of complex, high-value customer accounts
Strategic thinker who connects cross-customer trends to shape value propositions.
Effective and empathetic internal and external communication
Previous experiencing working in one or more of the following areas (strongly desired):

Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector
Application of RWD and RWE in the pharmaceutical and life sciences space
Understanding of drug development and/or clinical trials

#Li-Bc1

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation.

The estimated base salary range (not including variable pay) for this role is:$125,000—$150,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

\n\n\n\n\n

For more information about how we collect and use your data, please review our Privacy Policy.

\n\n\n\n\n","hiringOrganization":{"@type":"Organization","name":"Datavant","sameAs":"https://www.datavant.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote - United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-18","description":"

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.

This role can be based hybrid out of our Chicago or Toronto office.

Our Ideal Candidate Will Have

7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role
A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
Prior exposure to database, cloud, and infrastructure technology is a plus

On A Given Day In This Role You Will:

Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
Document all customer interactions in internal systems, including Gainsight and Salesforce.com
Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
Forecast expected churn and growth to your senior leadership team
Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

MongoDB is an equal opportunities employer.

Req ID: 3263243462

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:$87,000—$172,000 USD","hiringOrganization":{"@type":"Organization","name":"MongoDB","sameAs":"https://www.mongodb.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager (Enterprise)","datePosted":"2025-09-18","description":"About the companyUserlane is an award-winning Digital Adoption Platform that empowers organizations to understand and improve the value of their technology investments.Working with some of the world's most recognizable enterprises, Userlane identifies and eliminates adoption barriers across software applications. The Userlane Adoption Suite helps enterprises deliver employees and customers a more engaging, rewarding, and productive software experience while realizing the full value of their software investments.If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you.
About the roleAs an Senior Enterprise Customer Value Manager, you will be a strategic partner for some of the largest brands globally. Collaborating across teams and geographies, you will support Userlane’s customers to understand and improve the value their organization realizes from their software investments. Using Userlane’s unique HEART framework, you will understand how employees use software and work with multiple stakeholders to improve adoption, increase employee productivity and drive value realization.Your main goals: Account retention and expansion.\n

Your Mission

Develop a deep understanding of Userlane’s solutions to deliver value for our customers and drive product adoption, retention, and expansion.
Consult strategic accounts on their digital transformation plans, including goal-setting, continuous measurement, and jointly defined metrics.
Build and maintain strong relationships with key stakeholders within the enterprise segment, becoming their trusted advisor.
Act as the customer’s advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements.
Analyze customer usage patterns to provide insights and drive increased engagement and satisfaction.
Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make data-driven decisions.

Your Profile

Proven track record (5+ years) in customer success, consulting, or account management within a SaaS organization working with enterprise accounts.
Experience managing relationships with large-scale enterprises and delivering customer-centric solutions to drive long-term value.
Ability to dismantle ambiguity and deal with multiple stakeholders across different levels.
Strong analytical and problem-solving skills to interpret data and translate it into actionable insights.
Excellent project management, communication, and presentation skills, with the ability to engage and influence senior executives.
Affinity for technology and digital transformation in conjunction with strong business acumen.
Fluency in English and German.

What'S In For You…

Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries.
Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry.
Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics.
Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events.

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About Us:

VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of business operators, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, lower operating costs, and improved patient understanding.

About The Position:

The Customer Success Manager is a critical member of the Customer Success team leading the company’s strong mission to deliver an exceptional VideaHealth client experience. This role will be a great fit if you are passionate about making a difference in a patient’s health, energized by delivering high client satisfaction, and think strategically about client relationships.

Key Responsibilities:

Clinical team onboarding, training and support
Ability to engage dental clinical teams driving VideaAI product adoption via a consultative approach through your expertise in practice workflow integration and knowledge of the application
Own the client relationship, partnering with the sales and implementation teams, and taking over management for ongoing client happiness
Drive product adoption and partner with clients to successfully achieve KPIs through the use of data analytics and insights, proposing and supporting solutions to improve these metrics.
Collaborate with sales peers, when appropriate, on accelerating account expansion and renewals.
Forecast and manage the health of your clients
Develop and deepen relationships with clients that provide insight into their company goals and strategies
Ensure client delight that drives client advocacy opportunities
Be a client consultant. Analyze the client’s use of the product and identify trends and success metrics by running reports with our data visualization tools. Share opportunities with clients for greater enrollment and engagement
Act as a client advocate and be the voice of the client internally to refine the client experience including client implementation, onboarding, and product experience.
Contribute to product roadmap planning
Provide top-level service to our rapidly growing client base, sharing the transformative impact of our products to excite and delight
Be well versed in issue management, including appropriate escalation and client expectation management

Requirements:

5+ years in a customer success role, experience managing enterprise level customers
Fluent in English and French
SAAS expertise and experience in becoming a hands-on application expert to support a user base
Start-up experience and understanding the unique experience it entails
Ability to thrive and quickly pivot when market dynamics dictate
Adept at managing multiple stakeholders internally and externally with differing seniority
Dental, DSO, healthcare industry, digital therapeutics, or digital healthcare background
Proven track record of exceeding ARR goals and client satisfaction across a book of business
Ability to develop strategic client strategies to support retention and client growth via cross-selling or up-sell initiatives
Highly organized, able to multitask, and easily adapts and responds to change
Strong communication skills. Ability to simplify and convey complex information in a confident and articulate manner while effectively communicating across various target audiences
Comfortable conducting product demonstrations and presenting virtually or in-person
Ability to solve problems quickly and creatively in a highly collaborative environment
Demonstrated ability to work successfully on cross-functional teams
Willingness To Travel
Experience managing a range of priorities and accounts, focusing on what is critical
Comfort with ambiguity: experience adapting in rapidly changing environments and contributing to an evolving sales process
Growth mindset: always looking for an opportunity to learn, grow, and give/receive feedback
Ability to perform basic data analysis using packaged tools and reporting to monitor trends, identify opportunities and provide solutions.
Project management experience including managing client communications, scheduling and managing meetings, and creating and presenting project updates and general customer presentations.
Experience working on-site with clinical staff in practices (nice to have)
Ability to be hybrid in NYC (2-3 days a week)

VideaHealth is supported by some of the best investors in the world, having raised over $67M in Venture Capital from Tier 1 investors such as Spark Capital (Twitter, SnapChat, SmileDirectClub), Zetta Venture (Kaggle), and Pillar VC (PillPack), as well as angel investors such as Frederic Kerrest (Co-founder of Okta). Our work has been featured in TechCrunch, Wall Street Journal, and many other outlets.

VideaHealth is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity!

","hiringOrganization":{"@type":"Organization","name":"VideaHealth","sameAs":"https://www.videa.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"NYC or Boston","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-09-18","description":"

About Nintex:

Nintex, the possibility engine™, helps companies unlock the power of endless possibilities. Today, more than 8,500 public and private sector organizations across more than 100 countries turn to the Nintex platform to automate how work gets done, remove friction from business processes, and unlock the full potential of their people.

We are a diverse global team who - together - leaps into challenges, seizes opportunities, and lifts each other up as we adapt and build towards one common purpose: helping companies unlock the power of endless possibilities.

About The Role:

The Customer Success Manager (CSM) is responsible for driving product adoption and maximizing customer value to support retention. The CSM manages day-to-day customer health and engagement, fostering growth through regular interactions, actionable insights, and telemetry data, while collaborating cross-functionally to ensure smooth execution of success plans.

This role will be supporting customers in the AMER region which will involve shift work. The working hours for this role will be 12pm – 8pm, Monday – Friday.

Your Contribution Will Be:

Territory & Account Planning

Co-create success plans aligned with customer goals, lifecycle maturity, and long-term value realization
Deliver telemetry-driven insights on adoption, usage, and whitespace to inform retention and growth strategies
Maintain continuous engagement through feedback loops, sentiment tracking, and milestone alignment

\n\n\n

Onboarding & Enablement

Create onboarding plan and lead onboarding, facilitate training, and early adoption
Deliver key check-ins (e.g., 30/90-day) to ensure progress, alignment, and issue resolution
Surface blockers, collect feedback, and drive resolution
Act as the voice of the customer internally, influencing product and success strategy
Transition to steady state with clear success metrics and hand-off documentation

\n\n\n\n\n

Relationship Development

Build trusted relationships with day-to-day users, champions, LOB leaders, and operational leaders
Identify new champions and nurture them into internal advocates
Flag opportunities to deepen engagements via advocacy

\n\n\n

Value Realization & Adoption

Track usage, adoption, and health to highlight business outcomes, ROI, gaps, opportunities and to flag risks
Develop success plans to close gaps in adoption and ensure full value realization
Gather and share product-specific feedback
Proactively resolve challenges and escalations
Deliver CBR-ready scorecards, success metrics and future state recommendations

\n\n\n\n\n

Renewals

Support renewal motion with data-driven insights on product value and usage health
Own 180/270/300/330-day health reviews and risk mitigation plans for renewals
Proactively identify churn signals and implements turnaround plays
Document and share adoption success stories to support renewal messaging

\n\n\n\n

Expansion

Identify unmet use cases, product gaps, or business needs to drive growth
Collaborate with AD to validate and position expansion opportunities using adoption data and customer outcomes
Build success plans that align new product adoption with customer business outcomes
Track expansion execution, post-sale enablement, and early success indicators

\n\n\n\n

Modernization

Surface modernization as a strategic initiative during value realization or adoption checkpoints
Share usage data and pain points that support the need for modernization
Reinforce business value during the transition and supports change management planning with the customer

\n\n\n

To be successful, we think you need:

Bachelor’s degree in related field or equivalent combination of education and experience
3-5 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments
Experience with Salesforce
Experience with Tingono is a plus

\n\n\n\n

Discover #Lifeatnintex

Hear from our current customer success team and learn how you grow your career with learning & progression whilst working to support customers across the globe.

💬Hear from Sam, current customer success manager based in Johannesburg: https://tr.ee/Bc39CaT5Xl
Discover all that #LifeAtNintex has to offer
👉Follow Nintex on LinkedIn
👉 Follow Nintex on Instagram
👉 Subscribe to our #LifeAtNintex Linktree
What’s in it for you?

\n\n\n\n\n\n

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is remote, with intentional opportunities to collaborate and connect with your colleagues both async and in person

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including

Global Gratitude and Recharge Days
Flexible, paid time off policy
Employee wellness programs and counseling resources
Meaningful peer recognition and awards
Paid parental leave
Invention/patenting assistance
Community impact, paid volunteer time, and opportunities
Intercultural learning and celebration
Multiple tools through which to learn and grow, and an incredible global community

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.

Equity Statement: Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.

#Li-Remote

\n","hiringOrganization":{"@type":"Organization","name":"Nintex","sameAs":"https://www.nintex.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, SA"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Customer Success Manager, MidMarket EMEA","datePosted":"2025-09-18","description":"

About The Role

As a Mid Market CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable strategic customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor.

Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests.

In This Job, You Will Bring These Skills

Experience in a Mid Market CSM capacity
Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers)
Experience managing a book of business approaching or exceeding $10M ARR, with $1M ARR accounts within it requiring intensive engagement and advanced planning around value assessment, strategic roadmap and feature request alignment, budgeting, and resourcing / engagement models
Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative
Soft skills oriented towards developing and retaining a customer’s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response)
Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment
Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally
Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage
Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals
Previous experience with Saas products, preferably cyber security products
Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA)
Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required

Role Responsibilities + Deliverables

Value Realization:

Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion.
Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Must be hands on!

Relationship Building:

Understand your customer’s industry trends, business challenges with email security, and current and potential use cases for Abnormal.
With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives.
Develop and nurture Abnormal Security champions within your customer’s organization who advocate for the platform based on their positive experience.

Success Criteria Alignment:

Develop an accurate understanding of how a customer defines achieving success on the Abnormal platform in a mutually verifiable manner, treating such success criteria as a critical measure of health that is defined, maintained, reviewed, and acted upon in a proactive manner.
Use customer cadence calls and customer Business Reviews to define success criteria with the customer, prioritize those criteria, and get the customer’s own assessment of how we’re performing on them to drive appropriate action plans cross-functionally.

Account Success Planning:

Engage customers’ senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals.
Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics).
Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options.

Cross Functional Collaboration:

Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage.

Triage And Risk Mitigation:

Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer’s advanced reporting needs based on repeated case escalations.
Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met.

Product Knowledge:

Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score.
Educate customers on the most relevant features and functionality related to their specific requirements.

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#Li-Aa1

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

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About The Role

In This Job, You Will Bring These Skills

Experience in a Mid Market CSM capacity
Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers)
Experience managing a book of business approaching or exceeding $10M ARR, with $1M ARR accounts within it requiring intensive engagement and advanced planning around value assessment, strategic roadmap and feature request alignment, budgeting, and resourcing / engagement models
Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative
Soft skills oriented towards developing and retaining a customer’s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response)
Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment
Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally
Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage
Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals
Previous experience with Saas products, preferably cyber security products
Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA)
Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required

Role Responsibilities + Deliverables

Value Realization:

Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion.
Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Must be hands on!

Relationship Building:

Understand your customer’s industry trends, business challenges with email security, and current and potential use cases for Abnormal.
With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives.
Develop and nurture Abnormal Security champions within your customer’s organization who advocate for the platform based on their positive experience.

Success Criteria Alignment:

Develop an accurate understanding of how a customer defines achieving success on the Abnormal platform in a mutually verifiable manner, treating such success criteria as a critical measure of health that is defined, maintained, reviewed, and acted upon in a proactive manner.
Use customer cadence calls and customer Business Reviews to define success criteria with the customer, prioritize those criteria, and get the customer’s own assessment of how we’re performing on them to drive appropriate action plans cross-functionally.

Account Success Planning:

Engage customers’ senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals.
Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics).
Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options.

Cross Functional Collaboration:

Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage.

Triage And Risk Mitigation:

Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer’s advanced reporting needs based on repeated case escalations.
Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met.

Product Knowledge:

Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score.
Educate customers on the most relevant features and functionality related to their specific requirements.

\n\n

#Li-Aa1

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Location: Remote, USA

Employment Type: Full-Time

Compensation: $104,000 -$130,000 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.

Benefits Offered: Vision, Medical, Life, Dental, 401K

Summary

OneStream is redefining the future of finance with the ambition to become the Operating System for Modern Finance. Its unified, cloud-based Corporate Performance Management (CPM) platform enables organisations to optimise processes, make data-driven decisions, and achieve exceptional operational efficiency.

The Senior Customer Success Manager (SCSM) plays a pivotal role in ensuring that customers achieve their goals and become referenceable success stories. This individual manages a portfolio of customers, supporting them throughout their journey—from onboarding through to ongoing engagement, retention, and growth.

Serving as the primary advocate for customers, the Senior CSM is responsible for understanding each organisation’s unique business objectives and helping them maximise the value of their OneStream investment. The role involves building strong relationships with key stakeholders, proactively addressing needs, and delivering tailored solutions to enhance customer satisfaction. Collaboration with the sales team is essential to identify upselling and cross-selling opportunities, thereby unlocking the full potential of OneStream’s capabilities. Success in this role requires a customer-centric mindset, excellent communication and problem-solving skills, and a proven ability to manage complex customer relationships. Prior experience in a Customer Success role is required.

This role will manage a portfolio of approximately 30–40 mainly enterprise accounts, with a combined ARR of $5M–$15M across the North East Region.

Ideal candidates will bring hands-on experience with Financial Management Software, including tools such as CPM/EPM, ERP, Accounting, Spend Management, Treasury, or Tax and Regulatory Reporting. They should demonstrate a strong ability to collaborate with Finance teams and possess a solid understanding of the priorities within the Office of Finance. The ability to support strategic financial goals is essential.

This role is based in the North East States, with a strong preference for candidates located in: Connecticut (CT), Delaware (DE), Maine (ME), Maryland (MD), Massachusetts (MA), New Hampshire (NH), New Jersey (NJ), New York (NY), Pennsylvania (PA), Rhode Island (RI), Vermont (VT), Virginia (VA), Washington, DC (DC), and West Virginia (WV). Being situated near our enterprise customers in this region helps reduce travel requirements and strengthens client relationships through deeper local market understanding.

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Primary Duties and Responsibilities

Managing your portfolio of customers
• Partner with sales and your CSM’s to complete a comprehensive sales transition process
• Operate as a seasoned business partner to your customer and their delivery team by knowing their strategy and plan
• Primary ownership and accountability for driving your customer’s adoption, expansion, satisfaction, and renewal
• Understand customer’s OneStream contractual agreements (Cloud/SaaS, Term, etc.)
• Understand customer’s contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing)
• Manage and execute the customer’s onboarding process
• Develop strong working relationship with your customer and their delivery team
• Establish and execute cadence-based “Business Review” meetings with your customer
• Support your Region CS Director in conducting monthly Region Health Check meetings with the regional sales team
• Work with your Regional CS Director to proactively manage the regions portfolio of renewals, expansions, and conversions to SaaS
• Identify and mitigate risks that threaten your customer’s satisfaction, growth, or renewal
• Align with Customer Success Leadership on regional metrics
• Develop and grow your knowledge of OneStream’s Platform and MarketPlace Solutions and share that knowledge with customers
• Promote awareness of Regional OneStream Communities and customer educational events
• Keep management informed of progress and obstacles on your portfolio of customers
• Support Sales in the Customer Account Planning sessions
Customer Advocacy
• Understand what your customer’s values in their partnership with OneStream now and in the future
• Actively listen to customers and help them understand how they can get the most value from their investment in OneStream
• Be a point of escalation for your CSM’s customer requests, issues, and escalations
• Champion your customer’s requests by collaborating with the Customer, their delivery team and various OneStream departments (Customer Support, Cloud, Technical SME’s, Product Mgmt. etc.)
• When necessary, be the respectful challenger to set and manage customer expectations, ensuring customer retention creating a life-long customer.
Supervisor Responsibilities
• Work with your CSM’s to develop their annual goals
• Establish a regular cadence with your CSM’s to listen, mentor and as needed provide coaching

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Required Education and Experience

• A minimum of 8 years of professional experience.
• At least 5 years of experience in Customer Success Manager position within a SaaS or Technology related company.
• Proven experience in keeping customers focused on their desired business outcomes throughout their initiatives.
• Conceptual understanding of the following finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting.

Preferred Education and Experience

• Degree in Business, Accounting, Finance, Information Technology or related field.
• Corporate Performance Management (CPM) experience
• Customer and account management experience.
• Management consulting/technology consulting experience.
• Prior experience with any of the following CPM Software products:
o OneStream
o Oracle’s EPM suite (HFM, FCCS, PBCS, Planning, Essbase, FDM, etc.)
o SAP BPC (Outlooksoft), SAP BOFC (Cartesis)
o IBM Cognos
o Anaplan
o Or other CPM solutions.

Knowledge, Skills, and Abilities

• A team player with a bias towards action
• Excellent interpersonal and communication skills
• Professional verbal and written communication skills
• Professional relationship building skills
• Strong ability to problem-solve in a collaborative environment
• Strong organizational and planning skills
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical, evaluative, and problem-solving abilities
• Exceptional customer service orientation
• Must be able to exercise independent judgment and solve problems
• High stress tolerance

Travel
Travel Requirement: Must be willing and able to travel up to 50% (travel requirements will vary by customer).

Who We Are
OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team
• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry-specific)
• Strong culture and camaraderie
• Multiple training opportunities

Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
• Excellent Medical Plan
• Dental & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Vacation Time
• Paid Holidays
• Professional Development
• Retirement Plan

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
#LI-KT1 #LI-Remote

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About The Position

Centersquare is seeking a talented, highly motivated individual to serve as a Customer Success Manager. The mission of the Centersquare Customer Success organization is to ensure our customers are receiving the full value from our data center and security offerings. Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer partnerships and growth.

Our mission is to create successful long-term relationships with our clients.

Responsibilities

Handle overall responsibility for managing the customer relationship
Establish a trusted adviser relationship that works to ensure customer’s overall satisfaction with our services
Retain and grow business by anticipating customer needs and providing a high level of customer services
Act as a liaison between product management and the customer with a focus on communicating the Centersquare roadmap
Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
Prioritize and drive resolution on escalated customer issues
Leverage customer relationships as needed for prospect references

Experience And Qualifications

5+ years of experience in a customer facing role in data center colocation and/or managed hosting dealing with larger, complex organizations
Customer facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels
Proven ability to retain and grow strategic accounts
Functional domain expertise with data center colocation, managed hosting and/or information security
Proven ability to collaborate and build strong relationships with customers, especially at the Executive level
Excellent verbal and written communication skills, including the ability to chair meetings and host online executive escalations
Bachelor degree required, business or technical degree preferred
Excellent organization, time management, and communication skills
Ability to travel up to 50%
Passion for customer service
Location: Remote

Centersquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The employer will not sponsor visas for this role.

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This hybrid role requires the ability to work at various Mount Sinai Health System locations, including our primary office which is located at 150 E 42nd Street, New York, NY 10017

We’re looking for a seasoned and strategic Customer Success Manager II to join our high-performing team leading the way in digital health transformation. In this role, you’ll manage key healthcare partnerships, drive adoption of innovative digital tools, and serve as a trusted advisor to providers and administrators. You’ll combine deep healthcare expertise with strong relationship management and data-driven strategy to ensure long-term customer success and retention. In this role, you’ll develop strategic recommendations and collaborate closely with leadership to drive customer success initiatives. If you’re passionate about improving care delivery through technology and thrive in a cross-functional, fast-paced environment, we’d love to meet you.

Develop and maintain relationships with a portfolio of healthcare departments and provide recommendations for optimization strategies to ensure successful adoption of digital health tools.
Develop and recommend onboarding and training approaches, executing plans with leadership buy-in that will integrate with patient and providers workflows.
Develop data-driven recommendations for product adoption and expansion within the Mount Sinai system.
Recommends workflow integration strategies based on customer needs assessments.
Partners with IT, product, marketing, and operations teams to identify issues and propose solutions to enhance customer experience.
Monitors key success metrics (e.g., engagement, retention, net promoter score) and propose improvement strategies to be implemented by the customer success team.
Present quarterly portfolio assessment with recommendations for retention and expansion opportunities.
Coordinate and execute engagement events, content creation, and roadshows to drive product adoption and awareness.
Bachelor?s degree in healthcare administration, business, IT, public health, health informatics, or a related field required.
Master?s degree preferred in business administration, public health, health informatics, or related field.
PMP, CSM, CCSM, CPHIMS certifications a plus.
8+ years of related experience, of which 4 years in management experience, or an equivalent combination of education and work experience. At least 5 years supervising technical staff.
Proven track record of managing customer relationships, ensuring retention, and driving customer satisfaction in healthcare or health tech settings.
Hands-on experience leading customer onboarding, product training, and workflow optimization to ensure seamless integration in healthcare settings.
Working with internal teams such as marketing, product, engineering, and operations to align customer needs.
Familiarity with healthcare IT solutions, including EHR systems, telehealth platforms, and patient engagement tools preferred.
Key Competencies
? Relationship building
? Problem-solving
? Data analysis
? Stakeholder and change management
? Process optimization
? Presentation and writing

Desired Qualities
?    Relationship-building: Ability to develop strong, trust-based relationships with healthcare providers, administrators, and other key stakeholders.
?    Problem-solving: Identifying and addressing customer pain points proactively while ensuring positive customer experiences.
?    Data analysis: Ability to interpret customer usage data, engagement trends, and KPIs to drive actionable insights and improve outcomes.
?    Stakeholder and change management: Navigating complex healthcare ecosystems, working with providers, administrators, and IT teams to drive adoption of new technologies.
?    Process optimization: Understanding and optimizing EHR workflows, telehealth protocols, and patient engagement strategies for efficiency and compliance.
?    Presentation and writing: Strong ability to convey technical information in an accessible manner, conduct customer training, present insights to leadership, and market the value of our products.

Non-Bargaining Unit, 267 - DTP Digital Engagement - MSH, Mount Sinai Hospital

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Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high \"Honor Roll\" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

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We are looking for a seasoned Customer Success leader to take the helm of our global CS function from our strategic hub in Manila. This is your opportunity to move beyond managing a portfolio and start mentoring the talent, defining the strategy, and shaping the culture that will define our client relationships worldwide.

Summary of Role
As the Senior Manager of Customer Success, you are the chief architect and champion of our client experience. You will lead, mentor, and scale a high-performing team of Customer Success Managers, fostering a culture of proactive partnership and strategic value creation. Your role is to build the strategy, processes, and talent that will ensure our global clients achieve their business outcomes, making our CS team a key driver of company growth, retention, and expansion.

Your Impact & What You'll Do

Lead, Mentor, and Scale the CS Team: You will be responsible for hiring, training, and developing a world-class team of CSMs. You'll provide ongoing coaching, conduct performance reviews, and build a culture of excellence and accountability.
Architect the Customer Success Strategy: You will define and own the entire post-sale customer journey. You'll create the playbooks, set the KPIs, and implement the processes that enable your team to deliver consistent, high-impact results.
Serve as the Ultimate Client Advocate: Act as the senior-level trusted advisor for our most strategic clients, leading key business reviews and serving as the final point of escalation to ensure client health and satisfaction.
Drive Strategic Growth and Insights: You will empower your team to identify expansion opportunities and will consolidate client feedback to provide strategic insights to our Product, Sales, and Executive teams, acting as the definitive voice of the customer.

Why You'll Thrive at Execo
We are looking for an inspiring leader ready to build and own a critical business function. You’ll thrive here because:

You Are an Experienced and Inspiring Leader. With 6+ years in Customer Success, you have proven experience leading and developing client-facing teams. You're a natural mentor who knows how to motivate and grow talent.
You Are a Proven Strategic Partner. You have a distinguished track record of building trusted advisor relationships with senior stakeholders and can coach your team to do the same.
You Are a Master of Process and Data. You have a highly structured mindset and use data to build strategic playbooks, measure team performance, and communicate value to clients and executives.
You Are a World-Class Communicator. You excel at managing escalations, collaborating with cross-functional leaders, and articulating a clear vision for your team and our customers.
You Are a Dedicated Global Leader. You are excited to lead our team from our modern BGC, Taguig office and understand that aligning with US business hours is crucial for guiding your team and engaging with key stakeholders.

","hiringOrganization":{"@type":"Organization","name":"Execo","sameAs":"https://www.execo.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bonifacio Global City, Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":36,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-09-18","description":"

Who Are Benifex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply? 🌟

International exposure – work with global enterprise customers across multiple countries.
Impactful work – play a key role in driving customer retention, engagement, and business value.
Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
Work for a profitable, fast-growing market leader in the online reward and benefits space

Role Overview 🚀

At Benifex we’re on a mission to help organizations worldwide create better workplaces through our market-leading employee engagement platform. Our Customer Success team is at the heart of that mission—building strong relationships, solving problems, and ensuring our customers see the real business value of our solutions.

We’re now looking for a Customer Success Manager (CSM) to join our international team on a 12 month fixed term contract. This is your opportunity to work with multinational clients, collaborate cross-functionally, and grow your career in a fast-scaling company.

As a CSM, you’ll be the main operational contact for your customers—helping them maximize the value of our platform while building lasting relationships.

Your Responsibilities Will Include:

Managing a portfolio of enterprise multinational and/or local accounts.
Driving customer retention and satisfaction by ensuring brilliant basics.
Leading customer meetings and solving incoming requests.
Setting up ways of working for new global customers alongside Key Account Managers.
Coordinating smaller technical projects, issues, and incidents.
Collaborating cross-functionally to implement new content, resolve problems, and share customer feedback.
Supporting and mentoring junior CSMs on shared accounts where needed.

What are we looking for? 🔎

Minimum 2 years of experience working in a Customer facing role (B2B), for example as Customer Success Manager or similar.
Professional language skills in English, written and spoken.
Experience working at a SaaS-company and/or/ Tech/HR benefits industry.

A Plus:

Experience managing global Customers.
Experience managing enterprise Customers.
A university degree in technology or another relevant field.
German, Dutch or French optional

Practical Information

Start: As soon as we find our match 🧐
Extent: Full-time, 12 month FTC
Location: Lithuania, Vilnius
Work model: Hybrid
Salary: 2500- 3100 euros per month before tax

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our Interview Process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial informal call with the Talent team

🧪 Online tests in numeracy and logical reasoning

⏳ Interview with the hiring manager and a member of the team

🤩 Final interview with the Director

At Benifex, we are committed to equal opportunities and celebrating diversity. We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels respected and valued. By embracing diverse perspectives, we drive innovation and exceed expectations together. We’re proud to be an inclusive employer, celebrating the unique contributions of everyone.

If you need reasonable adjustments for interviews, please respond to the email you’ll receive after applying.

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Who Are Benifex? 💚💜

Why should you apply? 🌟

International exposure – work with global enterprise customers across multiple countries.
Career growth – clear development paths across four CSM levels, with opportunities to specialize or move into Key Account Management.
Impactful work – play a key role in driving customer retention, engagement, and business value.
Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
Work for a profitable, fast-growing market leader in the online reward and benefits space

Role Overview 🚀

We’re now looking for a Customer Success Manager (CSM) to join our international team. This is your opportunity to work with multinational clients, collaborate cross-functionally, and grow your career in a fast-scaling company.

As a CSM, you’ll be the main operational contact for your customers—helping them maximize the value of our platform while building lasting relationships.

Your Responsibilities Will Include:

Managing a portfolio of enterprise multinational and/or local accounts.
Driving customer retention and satisfaction by ensuring brilliant basics.
Leading customer meetings and solving incoming requests.
Setting up ways of working for new global customers alongside Key Account Managers.
Coordinating smaller technical projects, issues, and incidents.
Collaborating cross-functionally to implement new content, resolve problems, and share customer feedback.
Supporting and mentoring junior CSMs on shared accounts where needed.

What are we looking for? 🔎

Minimum 2 years of experience working in a Customer facing role (B2B), for example as Customer Success Manager or similar.
Professional language skills in English, written and spoken.
Experience working at a SaaS-company and/or/ Tech/HR benefits industry.

A Plus:

Experience managing global Customers.
Experience managing enterprise Customers.
A university degree in technology or another relevant field.
German, Dutch or French optional

Practical Information

Start: As soon as we find our match 🧐
Extent: Full-time, 100%
Location: Vilnius
Work model: Hybrid
Salary: 2500- 3100 euros per month before tax

Our Interview Process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial informal call with the Talent team

🧪 Online tests in numeracy and logical reasoning

⏳ Interview with the hiring manager and a member of the team

🤩 Final interview with the Director

If you need reasonable adjustments for interviews, please respond to the email you’ll receive after applying.

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Who Are Benifex? 💚💜

Why should you apply? 🌟

International exposure – work with global enterprise customers across multiple countries.
Impactful work – play a key role in driving customer retention, engagement, and business value.
Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
Work for a profitable, fast-growing market leader in the online reward and benefits space

Role Overview 🚀

We’re now looking for a Customer Success Manager (CSM) to join our international team, on a 12 month fixed term contract. This is your opportunity to work with multinational clients, collaborate cross-functionally, and grow your career in a fast-scaling company.

As a CSM, you’ll be the main operational contact for your customers—helping them maximize the value of our platform while building lasting relationships.

Your Responsibilities Will Include:

Managing a portfolio of enterprise multinational and/or local accounts.
Driving customer retention and satisfaction by ensuring brilliant basics.
Leading customer meetings and solving incoming requests.
Setting up ways of working for new global customers alongside Key Account Managers.
Coordinating smaller technical projects, issues, and incidents.
Collaborating cross-functionally to implement new content, resolve problems, and share customer feedback.
Supporting and mentoring junior CSMs on shared accounts where needed.

What are we looking for? 🔎

Minimum 2 years of experience working in a Customer facing role (B2B), for example as Customer Success Manager or similar.
Professional language skills in English, written and spoken.
Experience working at a SaaS-company and/or/ Tech/HR benefits industry.

A Plus:

Experience managing global Customers.
Experience managing enterprise Customers.
A university degree in technology or another relevant field.
German, Dutch or French optional

Practical Information

Start: As soon as we find our match 🧐
Extent: Full-time, 12 Month FTC
Location: UK, Amsterdam or Munich
Work model: Hybrid , or remote first in the UK

Our Interview Process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial informal call with the Talent team

🧪 Online tests in numeracy and logical reasoning

⏳ Interview with the hiring manager and a member of the team

🤩 Final interview with the Director

If you need reasonable adjustments for interviews, please respond to the email you’ll receive after applying.

","hiringOrganization":{"@type":"Organization","name":"Benifex","sameAs":"https://benifex.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"München, Germany","addressCountry":"Germany","addressRegion":"Europe"}}}},{"@type":"ListItem","position":39,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager | EMEA","datePosted":"2025-09-18","description":"

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

You’ll be the face and voice of Deel for our clients both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing for new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist, at home diving into data for insights and confident in project managing cross-functionally with multiple stakeholders. Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high performance team. If that is you, join our team!

Responsibilities

Accounts: The Senior CSM will focus on a smaller number of high-value strategic accounts. For this role in particular you will work on building our strategy for large accounts, who have many internal stakeholders that are low ARR. The goal is to be able to execute small, and roll-up large
Risk: Proactively identify risks before they happen. Rally and project management internal stakeholders to address customer issues in a timely manner to optimize customer sentiment.
Relationships: Build relationships with senior stakeholders. Develop a deep understanding of the customers business, hiring plans, and the outcomes that will define success of the partnership. Then put a success plan in place to maximize the customers’ experience. Host regular business review to review the partnership.
Product: Be the voice of the customer by collecting product and operational feedback. CSM should prioritize requirements based on risk, urgency and revenue impact + project manage internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way.
Responsible for providing a high quality experience to our customers on a day to day basis.
Ability to write and iterate on standard operating procedures.
Able to own and build procedures for a specific customer type from implementation to sustainment
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

You have minimum of 6+ years of relevant work experience, including client facing experience
Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
Have a strong analytical foundation with ability to manipulate and synthesize data
Are curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30, 2025.

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144

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Description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving client success, fostering growth opportunities, and ultimately contributing to the overall success of our company.

Responsibilities

Manage the post-sale engagement, retention, growth and renewal of your customers by identifying opportunities and ensuring customers’ success.
Analyze customers’ performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered.
Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.
Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations.
Maintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices.

Requirements

2+ years of account management experience in complex SaaS software
Languages: English (Fluent), French (Big advantage).
Proven track record of meeting and exceeding sales quota, negotiating contract terms, and closing deals to drive revenue growth.
Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development.
Ability to work in a fast-paced environment and to be an outstanding team player.
Familiarity with CRM software (Salesforce preferred)
Hospitality or property management industry experience - an advantage

Key Skills:

Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders.
Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
Technical acumen to grasp and communicate complex concepts for seamless collaboration between technical and non-technical stakeholders.
Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

","hiringOrganization":{"@type":"Organization","name":"Guesty","sameAs":"https://www.guesty.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Barcelona, Catalonia, ES","addressCountry":"Spain","addressRegion":"Europe"}}}},{"@type":"ListItem","position":41,"item":{"@type":"JobPosting","title":"Strategic Customer Success Manager","datePosted":"2025-09-18","description":"

About The Team

Miro’s Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits on our Northern Europe team on the Strategic Customer Success Team. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams.

About The Role

Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic Customer Success Manager’s primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts. You will build and maintain joint success plans, schedule and run quarterly executive business reviews, and you will act as the voice of the customer within Miro.

What You’Ll Do

Be responsible for a portfolio of some of our largest customers within the UKI region
Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
Perform ongoing customer engagements to demonstrate value and track business outcomes (monthly meetings, QBRs, frequent C-level meetings, etc)
Engage with internal and external stakeholders to improve customer retention metrics (Activation, MAU, Engagement)
Identify, track, and improve the health status of each of your customers
Develop best practices for customer growth/renewal to ensure ongoing customer success
Partner with our sales and renewals teams to help maintain and grow our partnerships
Utilize industry leading tools like Gainsight, Outreach, Looker to prioritize and manage your portfolio

What You’Ll Need

5+ years in a Customer Success or other B2B client-facing role, or in strategic consulting handling complex accounts
2+ years experience in a B2B or B2B2C SaaS company as a CSM
Experience with enterprise accounts (large multinational organizations with more than 10K employees)
Consistent track record of handling small but strategic portfolios of large Enterprise Accounts
Experience in working cross-functionally daily. Being the bridge that connects the users with the rest of internal teams (Customer Support, Sales, Product, etc)
Strong experience in interacting with decision makers of all levels and various departments and in establishing credibility with key decision makers from the customer side
Strong written and verbal communication skills
Excellent listening skills, customer-centric mentality and empathy towards users and customers
Ability to recognize & increase business value as well as internal opportunities
Be a quick learner and have the ability to collaborate in a constantly evolving scale-up environment
Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
Experience or high curiosity about the SaaS space
Fluency in English
Proven experience in a consulting firm with a strong track record of strategic problem solving, client management, and cross-functional project delivery

What'S In It For You

Competitive equity package
Health insurance for you and your family
Corporate pension plan
Lunch, snacks and drinks provided in the office
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Opportunity to work for a globally diverse team

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

Youtube: https://www.youtube.com/@lifeatmiro
Blog: https://miro.com/careers/life-at-miro/all/
Instagram: https://www.instagram.com/mirohq/

\n\n

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

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Description

We are seeking a Customer Success Manager to lead post-sale client relationships, ensuring smooth onboarding, strong adoption, and long-term growth. This role blends account ownership, project execution, and strategic collaboration across internal teams. You will manage a customer portfolio and drive measurable outcomes aligned with client business goals.

What You Will Do

Customer Portfolio Management

Own a book of business, driving overall account health and satisfaction.
Conduct regular cadence calls, QBRs, and strategy sessions with customers.
Monitor adoption and system usage, identifying risks and growth opportunities.
Retain and grow accounts through proactive engagement and value delivery.

Onboarding & Delivery Execution

Lead customer onboarding and ensure seamless go-lives.
Collaborate with cross-functional project teams (TAM, engineers) to deliver solutions on time and within scope.
Track milestones, dependencies, and risks with precision.

Customer Growth & Expansion

Identify upsell and expansion opportunities through ongoing engagement.
Collaborate with Sales and Account teams to support growth initiatives.
Drive customer outcomes and long-term value realization.

Cross-Functional Collaboration

Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions.
Share customer feedback with internal teams to inform product improvements.

Reporting & Visibility

Maintain accurate records in HubSpot and communicate updates via Slack and internal reports.
Provide regular updates to senior leadership on customer health, risks, and success metrics.

Requirements

2–5 years of experience in Customer Success or Project Management within a SaaS company.
Hands-on experience with inventory planning, supply chain operations, and retail offer processes (e.g., assortment/merch planning, demand forecasting & replenishment, pricing, promotions/markdowns).
Bachelor’s degree required; Industrial Engineering preferred.
Fluency in English is a must.
Excellent communication and relationship-building skills.
Strong analytical skills; proficiency in Excel required, SQL a plus.
Highly organized, dependable, and comfortable managing multiple priorities.
Ability to work cross-functionally.

","hiringOrganization":{"@type":"Organization","name":"Onebeat","sameAs":"https://onebeat.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Colombia, CO","addressCountry":"Colombia","addressRegion":"South America"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-09-18","description":"

Description

What You Will Do

Customer Portfolio Management

Own a book of business, driving overall account health and satisfaction.
Conduct regular cadence calls, QBRs, and strategy sessions with customers.
Monitor adoption and system usage, identifying risks and growth opportunities.
Retain and grow accounts through proactive engagement and value delivery.

Onboarding & Delivery Execution

Lead customer onboarding and ensure seamless go-lives.
Collaborate with cross-functional project teams (TAM, engineers) to deliver solutions on time and within scope.
Track milestones, dependencies, and risks with precision.

Customer Growth & Expansion

Identify upsell and expansion opportunities through ongoing engagement.
Collaborate with Sales and Account teams to support growth initiatives.
Drive customer outcomes and long-term value realization.

Cross-Functional Collaboration

Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions.
Share customer feedback with internal teams to inform product improvements.

Reporting & Visibility

Maintain accurate records in HubSpot and communicate updates via Slack and internal reports.
Provide regular updates to senior leadership on customer health, risks, and success metrics.

Requirements

2–5 years of experience in Customer Success or Project Management within a SaaS company.
Hands-on experience with inventory planning, supply chain operations, and retail offer processes (e.g., assortment/merch planning, demand forecasting & replenishment, pricing, promotions/markdowns).
Bachelor’s degree required; Industrial Engineering preferred.
Fluency in English is a must.
Excellent communication and relationship-building skills.
Strong analytical skills; proficiency in Excel required, SQL a plus.
Highly organized, dependable, and comfortable managing multiple priorities.
Ability to work cross-functionally.

","hiringOrganization":{"@type":"Organization","name":"Onebeat","sameAs":"https://onebeat.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lima, PE","addressCountry":"Peru","addressRegion":"South America"}}}},{"@type":"ListItem","position":44,"item":{"@type":"JobPosting","title":"Customer Success Manager","datePosted":"2025-09-18","description":"

Description

What You Will Do

Customer Portfolio Management

Own a book of business, driving overall account health and satisfaction.
Conduct regular cadence calls, QBRs, and strategy sessions with customers.
Monitor adoption and system usage, identifying risks and growth opportunities.
Retain and grow accounts through proactive engagement and value delivery.

Onboarding & Delivery Execution

Lead customer onboarding and ensure seamless go-lives.
Collaborate with cross-functional project teams (TAM, engineers) to deliver solutions on time and within scope.
Track milestones, dependencies, and risks with precision.

Customer Growth & Expansion

Identify upsell and expansion opportunities through ongoing engagement.
Collaborate with Sales and Account teams to support growth initiatives.
Drive customer outcomes and long-term value realization.

Cross-Functional Collaboration

Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions.
Share customer feedback with internal teams to inform product improvements.

Reporting & Visibility

Maintain accurate records in HubSpot and communicate updates via Slack and internal reports.
Provide regular updates to senior leadership on customer health, risks, and success metrics.

Requirements

2–5 years of experience in Customer Success or Project Management within a SaaS company.
Hands-on experience with inventory planning, supply chain operations, and retail offer processes (e.g., assortment/merch planning, demand forecasting & replenishment, pricing, promotions/markdowns).
Bachelor’s degree required; Industrial Engineering preferred.
Fluency in English is a must.
Excellent communication and relationship-building skills.
Strong analytical skills; proficiency in Excel required, SQL a plus.
Highly organized, dependable, and comfortable managing multiple priorities.
Ability to work cross-functionally.

","hiringOrganization":{"@type":"Organization","name":"Onebeat","sameAs":"https://onebeat.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mexico City, CDMX, MX","addressCountry":"Mexico","addressRegion":"North America"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"ACCOUNT EXECUTIVE , LINKEDIN TALENT SOLUTIONS","datePosted":"2025-09-18","description":"

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be located in Pune.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is remote, meaning it will be performed from the designated home work location upon time of hire, and any changes to this home work location requires a review of remote status and approval.
\n
\nLinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology.

Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.

We are looking for a Talent Account Executive to join our team to tap into potential client opportunities and generating new business. You will be responsible for responding to inbound inquiries as well as blanketing your region with outbound activity. You will strategically approach target companies and teams, identify the best technology options and sell corporate solutions for recruitment. Although you strive to meet and exceed quota, you will always act in the best interest of the client. 
\n
\n

Responsibilities:

Prospect relentlessly to build pipelines and build strong personal relationships with prospects.
Create reliable forecasts and be completely transparent with management on the pipeline status.
Close new business consistently at or above quota level.
Develop and execute a strategic plan for the territory and document and distribute competitive information.
Invest in colleagues and give coaching and advice when you see an opportunity for improvement.
Work to develop and circulate the set of best practices that will be the foundation of this team.
Listen to the needs of the market and share insights with the product and marketing team.
Be proactive about solving problems even if it’s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge.
Seek out opportunities to be a leader and do everything you can to help the company achieve its larger objectives.

Qualifications

Basic Qualifications:

5+ years of applicable sales experience.
BA/BS degree or equivalent in a related field

Preferred Qualifications:

Solution selling.
Ability to multithread and sell to different business stakeholders.
Experience in selling SaaS solutions.
Experience in handling CRM.
Demonstrate ability in managing CXO relationships and large enterprise accounts.
Knowledge of software contract terms and conditions with the ability to create fair transactions.
Strong negotiation and accurate forecasting skills.
Demonstrated ability to find, manage and close high-level business in an evangelist sales environment.
Ability to assess business opportunities and use data to inform decision-making and persuade others.
Ability to manage a large number of prospect situations simultaneously while positioning company products against direct and indirect competitors.

Suggested Skills

Negotiation
Forecasting
Solution Selling

Additional Information

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice for Job Candidates 

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

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NPAW is the leading video intelligence company helping online streaming services grow. A global pioneer in its space, NPAW has over a decade of experience developing ground-breaking, scalable analytics solutions to optimize performance and user engagement, to build media experiences that maximize revenue.

Its Suite of analytics apps provides advanced visibility of platform performance, audience behavior, advertising and content efficiency, and app navigation in real-time to support data-driven decisions. NPAW serves more than 150 video services and processes, with over 200 billion plays per year worldwide. Established in 2008 by co-founders of the video streaming service Rakuten TV, NPAW has offices in Barcelona, Madrid and Lisbon with teams around the world. For more information, visit https://npaw.com.

Description

As a Customer Success Manager, your mission is to drive the organization’s growth by enhancing profitability, reputation, and customer satisfaction. You will deeply understand our customers' needs and effectively communicate the value we bring, ensuring their success and solving their challenges in a proactive and independent manner.

Responsibilities

Guarantee our customers are receiving appropriate support from all areas of the business and follow up every issue.
Proactively offer ideas and insights to improve the customer's issues and challenges.
Act as the liaison between the customer and other departments and communicate with internal and external partners to meet customer expectations.
Identify opportunities for upgrades and growth.
Provide progress analysis related to customer engagement.
Monitor and provide support on the implementation of service agreements.
Detect future product needs.

Requirements

+7 years of experience in customer-facing roles with a proven ability to deliver results.
Ideally based in Australia, but candidates in the broader APAC region will be considered.
Proven experience in key account management in a SaaS environment.
Customer-oriented person with a strong focus on results.
Strong communication skills both in person and in writing.
Understanding of the strategic sales process.
Strong organizational skills with an ability to manage client demands.
Ability to understand technical documentation and extract the product value.
Spanish and French are a plus.
Willing to travel up to 15% of the time.
Background in online media delivery technologies (video formats and codecs, video delivery protocols, Player technologies...) will be a plus.

Follow us on Linkedin and Twitter to see what we are up to, or have a look at Instagram to see what it's like to work at NPAW!

We celebrate the diversity, and we want our employees to reflect those differences. At NPAW, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status, or any other characteristic protected by applicable law.

","hiringOrganization":{"@type":"Organization","name":"NPAW","sameAs":"https://npaw.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sydney, Australia","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Customer Success Manager, LinkedIn Talent Solutions","datePosted":"2025-09-18","description":"

Company Description

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Hiring Solutions investment.

As a CSM you will be tasked with: 

Serving as a Customer Champion and Advocate
Helping Customers realize value from their investment
Partnering on customer retention and expansion.

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.

Responsibilities:

Partner with sales counterparts on prioritized customers to drive overall engagement, identifying value for customer and helping them achieve success with LinkedIn solutions.
Act as a trusted consultant and strategic advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value
Analyze current customer engagement metrics and leverage scaled learning resources to provide new and ongoing product education options, applying a problem-solving mindset to address gaps and drive impact
Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry expertise. 
Drive AI feature adoption and bring customers on the change journey in the new Agentic future
Understand the tech stack of customers and collaborate proactively on driving strong integrations with LinkedIn tools, to provide strong leverage to our customers
Maintain an understanding of LinkedIn’s Hiring products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs
Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success, leveraging a problem-solving approach to remove adoption barriers
Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams, influencing roadmaps and future innovation through strategic input
Work with our global support team to ensure customer escalations are resolved and lean in as needed.
Document all communication with customers accurately and in a timely manner via system tools
Travel may be required as per customer need to build stronger engagement

Qualifications

Basic Qualifications:

5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, Change Management

Preferred Qualifications:

Recruiting or other applicable talent experience
Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
Fundamental organization, project management, and time management skills
Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
Fundamental understanding of Sales concepts and Software as a Service
Bachelor's degree or equivalent practical experience

Suggested Skills:

Consulting
Customer success
Business Strategy

Additional Information

India Disability Policy

Global Data Privacy Notice for Job Candidates 

","hiringOrganization":{"@type":"Organization","name":"LinkedIn","sameAs":"https://www.linkedin.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru, KA, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Customer Success Manager II","datePosted":"2025-09-18","description":"

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

\nAt Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.\n

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview:

As a CSM II you will take ownership of a portfolio of customer accounts and play a key role in delivering an exceptional experience to our customers. The CSM II will perform hands-on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure long-term satisfaction.

The ideal candidate is a collaborative professional who excels in a customer-centric environment and has a track record of partnering with senior leaders of large, multi-national organizations. With a deep understanding of governance, risk, and compliance (GRC) challenges, you’ll leverage Diligent's solutions to help customers navigate their most complex governance needs while driving product adoption and success.

Key Responsibilities

Renew and grow a set of customer accounts by proactively anticipating needs, recommending additional products and services and providing an excellent customer experience as measured by revenue retention and customer product usage;
Increase overall client satisfaction with Diligent measured through Net Promoter Score;
Provide a seamless and ‘best in class’ customer experience through all phases of the customer lifecycle - coordinating with the client implementation and project teams, administrative staff, IT Team, and users of the Diligent application/s;
Collaborate internally to be the voice of the customer across other departments, including with the sales, expansion, services, marketing, finance, customer transactions and operations teams.
Be heavily intertwined with the Expansion Sales team in spotting, qualifying and passing on expansion leads
Facilitation alongside the Implementation team of Diligent’s products and modules with senior stakeholders to the client including C-Suite and Directors.
Build and maintain strong direct client relationships with key stakeholders & retain those relationships.
Seek out client advocacy related initiatives

Required Experience/Skills

Experience leveraging AI tools to enhance productivity, gain insights, or deliver more personalized customer engagement
Build and maintain strong direct client relationships with key stakeholders & retain those relationships.
Some experience in enterprise level account management (preferably in SAAS) is desirable
Some experience in sales CRM applications such as Salesforce
Excellent communication and presentation skills, with the ability to manage multiple stakeholders
Strong problem-solving ability, with a natural curiosity around the client’s business needs
High level of resilience and a positive attitude when faced with adversity
Passionate about technology with a solution-centric mindset

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

\n\n

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

","hiringOrganization":{"@type":"Organization","name":"Diligent Corporation","sameAs":"https://www.diligent.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sydney, New South Wales, Australia","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Customer Success Manager (Dutch) - Benelux - Existing Clients","datePosted":"2025-09-18","description":"

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Overview:

We are part of a growing industry where we have conquered the global market, and now due to expansion, we are looking for a Customer Success Manager to join our Customer Success function in Amsterdam. Our Customer Success Managers play a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world. The team is responsible for the customer journey once they are clients, making sure they are satisfied and use our product to its real value.

In this role, you will also be responsible for customer retention and expansion for our Benelux customers. You'll be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Trustpilot’s products.

What You'Ll Be Doing:

Establish a relationship with all our customers that ensures customer’s overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal
Ensure a premium experience for our clients by understanding their business objectives, Key Performance Indicators and ensuring Trustpilot delivers against them
Successfully up/cross-sell Trustpilot’s products and discover new revenue opportunities by mapping accounts
Invest in customer satisfaction resulting in increased renewal rates and reduced churn
Convey best practice examples that drive ROI
Ensure Trustpilot becomes the value-adding partner in targeted accounts
Successfully onboard clients and ensure they fully utilise their paid subscription

Who You Are:

Fluent in Dutch. Along with English working proficiency
Proven experience in a similar commercial role
Experience managing a large portfolio of Mid Market and Enterprise customer accounts with a focus on achieving a high renewal/retention rate
Consistent track record of hitting targets in similar capacity in the past
Demonstrated experience with subscription based, renewal license models
Ability to build and maintain strong relationships with multiple stakeholders
Excellent communication and negotiation skills
Experience with selling in a competitive environment and uncovering new revenue opportunities
Ability to manage high-impact conversations in a professional and solution-oriented manner

What's in it for you?

Competitive base salary + Holiday allowance, lucrative commission structure, company bonus and benefits
On-going career development, training and one-to-one coaching via our in-house enablement team
25 days annual leave
Hybrid working model 3 days on site and the rest working from home
Commuter / Work from home allowance
2 volunteering days a year to spend your time giving back to the causes that matter to you and your community
At Trustpilot we care about your well-being; you will have full access to apps such as Headspace & Blinkist
A friendly, fun and local office in the heart of Amsterdam while working within an international culture and social working environment

We Are:

Enthusiastic about what we do. Our sales teams are super collaborative and it’s a fun place to work if you enjoy seeing your hard work recognised and rewarded.
Our culture is fast-paced and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house enablement team and individual career mapping.
Ideas people. We like our employees to be creative and always advocate for new ways of working

Still Not Sure?

We want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#Li-Hybrid #Li-Ia1

About Us

\n\n

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

","hiringOrganization":{"@type":"Organization","name":"Trustpilot","sameAs":"https://www.trustpilot.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Amsterdam","addressCountry":"The Netherlands","addressRegion":"Europe"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Customer Success Manager II | India","datePosted":"2025-09-18","description":"

Who we are is what we do.

Why should you be part of our success story?

Summary

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team!

Responsibilities

Accounts: The CSM II will manage a diverse portfolio of SMB/MM or ENT accounts. This includes low to mid-sized spend accounts and accounts with strategic growth potential.
Risk: Identify and flag risks that will lead to customer churn. Engage appropriate internal stakeholders to resolve the issue swiftly while managing customer communications along the way.
Relationships: Build relationships with key stakeholders. Conduct regular business reviews.
Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
Responsible for providing a high-quality experience to our customers on a day-to-day basis.
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

You have a minimum of 4+ years of relevant work experience, including client-facing experience as a CSM or Account Manager.
Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively-inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
Have a strong analytical foundation with the ability to manipulate and synthesize data
Are curious by nature and interested in making an impact

Total Rewards

Some things you’ll enjoy

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

We began using Covey Scout for Inbound on March 30, 2025.

Description

Who Are We?

Key Responsibilities:

Requirements

Customer Success Manager At Ardoq

Why This Role Matters

On A Typical Day, You Will:

We Imagine You Will Bring:

About Ardoq

Perks & Benefits

How To Apply

We’Ll Be In Touch Within 1 Week Of Each Step And Whether It’S A Yes Or No, You’Ll Get Thoughtful Feedback.

Final Note

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About Iss Stoxx

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