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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why You'Ll Love This Job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
\nResponsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.\n

What You'Ll Do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

\n\n

All You'Ll Need For Success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What You'Ll Get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free To Be Yourself At American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
\n
\nAre you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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Intro

Why You'Ll Love This Job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
\nResponsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.\n

What You'Ll Do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

\n\n

All You'Ll Need For Success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

What You'Ll Get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free To Be Yourself At American

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Description

Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.

Essential Duties And Responsibilities:

Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
Conducts new goods inventory and ensures proper reporting.
Reconciles and balances all daily paperwork.
Ensures Team Members deliver excellent customer service to donors and customers.
Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
Transfers to different stores at any given time due to business needs.
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
Processes complex sales transactions, including customer returns.
Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
Maintains regular and consistent in-person attendance.
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
Provides regular mentoring, training, and coaching to develop skills of Team Members.
Plays critical role in driving company culture change efforts and change management processes.
Performs other related duties, as assigned.

Key Competencies/Enabling Attributes:

Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.

Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.
Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.
Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.

Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth.

Manages Performance and Results – Develops and executes plans that drive accountability for operational success.
Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.
Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.
Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.
Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.
Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.

Requirements

Minimum Qualifications (Education, Experience, Skills):

High School Diploma, GED, or equivalent work experience
One-year work experience in Retail Management, preferred
One-year customer service experience required
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen, where applicable for position
Ability to speak and read English proficiently

Physical Requirements:

Must be able to frequently lift/carry/push/pull at minimum 20 lbs.
Must be able to occasionally lift/carry/push/pull up to 50 lbs.
Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend.

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

What We Offer:

$20.18 hourly
Medical, Dental & Vision Insurance
Retirement Fund
Professional Development Training
Commuter Benefits
Flexible Healthcare Spending Account
Mental Health + Wellbeing Employee Assistance Program

Job Details:

Exemption Status: Non-Exempt
Position Type: Full time
Travel Requirements: May travel to different sites as needed
Job Shift: Varies

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

","hiringOrganization":{"@type":"Organization","name":"Goodwill of San Francisco Bay","sameAs":"https://sfgoodwill.org/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Berkeley, CA, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Retail Customer Service- FT Customer Service Manager","datePosted":"2025-09-19","description":"Store - N. HUNTINGTONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Plan and lead the execution of class and in-store events in accordance with Company programs

Lead the omnichannel processes

Manage and execute shrink and safety programs

Assist with cash reconciliation and bank deposits

Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed

Assist with the onboarding of new Team Members

Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

Serve as Manager on Duty (MOD)

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others

Acknowledge customers, help locate the product and provide solutions

Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget

Manage and execute the shrink and safety programs

Cross train in Custom Framing selling and production

In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

Retail management experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

$18.25 - $23.30

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers

Federal Fmla Poster

Federal Eppac Poster

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Intro

Why You'Ll Love This Job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What You'Ll Do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All You'Ll Need For Success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What You'Ll Get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free To Be Yourself At American

","hiringOrganization":{"@type":"Organization","name":"American Airlines","sameAs":"https://www.aa.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix, AZ, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"Customer Service Manager, Airport Customer Care","datePosted":"2025-09-18","description":"

Intro

Why You'Ll Love This Job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division.

What You'Ll Do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All You'Ll Need For Success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively\\
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What You'Ll Get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free To Be Yourself At American

","hiringOrganization":{"@type":"Organization","name":"American Airlines","sameAs":"https://www.aa.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Philadelphia, PA, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Customer Service Manager- IT Solutions","datePosted":"2025-09-18","description":"

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche.

Roche Diagnostics Philippines is looking for a Customer Service Manager- IT Solutions, reporting to the Customer Service Leader. The IT Solutions Customer Service Manager, an individual contributor position, is a customer-focused and technically proficient role responsible for providing customized technology solutions that cater to our customers' needs. This role requires extensive technical knowledge combined with consultative sales and solution design capabilities to evaluate requirements, create efficient IT solutions, and assist with implementation.

Key Responsibilities Include:

Collaborate with customers to understand technical and business requirements.
Design customized IT solutions that align with client needs, budgets, and strategic goals.
Prepare technical specifications, architecture diagrams, and solution proposals.
Partner with sales, marketing and Customer Service representatives to support technical pre-sales activities.
Deliver solution presentations, demos, and proof-of-concept (POC) sessions.
Respond to RFPs, RFIs, and other technical documentation requests.
Work with project managers and Customer Service representatives to ensure successful solution deployment.
Provide technical oversight during the implementation phase, ensuring alignment with design specs.
Troubleshoot integration or deployment issues and recommend optimizations.
Provide training and knowledge transfer to clients, support teams, or end users.
Stay current with industry trends, emerging technologies, and vendor offerings.
Recommend improvements to current IT practices and identify opportunities for innovation.
Act as a subject matter expert (SME) in key IT domains.

Who You Are:

Bachelor’s degree in information & technology discipline, with strong multinational company experience.
Minimum 3 years’ experience in hospital IT management with HIS and LIS or IVD IT, experience in both would be an advantage.
Strong project management and Computer Skills (Microsoft Office Application)
Excellent interpersonal and communication skills
Strong leadership skills and a team player
Analytical, precise, pragmatic, enthusiastic, result-oriented and commercial awareness
Creative problem-solving, selling, negotiations and issue resolution skills
Excellent written and verbal communication skills, with committed attention to detail.
Excellent interpersonal skills in dealing with a diverse range of stakeholders.

Visit https://www.roche.com/careers.htm to learn more about Roche.

Who We Are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

","hiringOrganization":{"@type":"Organization","name":"Roche","sameAs":"https://www.roche.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Philippines - Field (Dia/DC)","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Customer Service Manager","datePosted":"2025-09-18","description":"

Location:

601 Amherst Street Buffalo, NY 14207

Availability Requirement For This Role:

Morning, afternoon, evening (includes weekends).Shifts end as late as 12:30am

Age Requirement:

Must be 18 years or older

Time Type:

Full time

Pay Range:

$21 - $22.50 / hour

Why Work Here

Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.

Job Description:

We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!

What will I do?

Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Required Qualifications

Customer service experience, preferably in a food service, grocery or retail setting
Proven ability to multi-task and handle interruptions in a fast-paced environment
Computer skills

Preferred Qualifications

Experience leading a team
Ability to quickly learn and adapt to new situations and subject matters

","hiringOrganization":{"@type":"Organization","name":"Wegmans Food Markets","sameAs":"https://www.wegmans.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Amherst Street, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"Customer Service Manager","datePosted":"2025-09-18","description":"

Location:

4960 Transit Road Depew, NY 14043

Availability Requirement For This Role:

Morning, afternoon, evening (includes weekends).Shifts end as late as 12:30am

Age Requirement:

Must be 18 years or older

Time Type:

Full time

Pay Range:

$21 - $22.50 / hour

Why Work Here

Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.

Job Description:

What will I do?

Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Required Qualifications

Customer service experience, preferably in a food service, grocery or retail setting
Proven ability to multi-task and handle interruptions in a fast-paced environment
Computer skills

Preferred Qualifications

Experience leading a team
Ability to quickly learn and adapt to new situations and subject matters

","hiringOrganization":{"@type":"Organization","name":"Wegmans Food Markets","sameAs":"https://www.wegmans.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Losson Road, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Customer Service Manager, Airport Customer Operations","datePosted":"2025-09-17","description":"

Intro

Why You'Ll Love This Job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What You'Ll Do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All You'Ll Need For Success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What You'Ll Get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free To Be Yourself At American

","hiringOrganization":{"@type":"Organization","name":"American Airlines","sameAs":"https://www.aa.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington, VA, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Customer Service Manager-SUPPORT SERVICES-Customer Service","datePosted":"2025-09-17","description":"Customer Service Manager - Support Services-Customer Service\n \n\n\n\n

Job Role

End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time.

Preparing weekly ,Fortnight and Monthly MIS

Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them.

Job Requirements Graduate

Excellent written and oral communication skills

Eye For Details

Proficient in MS Office applications

Prior experience of Customer Service in Retail Assets will be an added advantage

Should be a quick thinker and be able to communicate resolution/solutions to customers effectively

Strong Interpersonal Skills

Knowledge of systems like Siebel, Core

\n","hiringOrganization":{"@type":"Organization","name":"Kotak Mahindra Bank","sameAs":"https://www.kotak.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ahmedabad, Gujarat, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Nights and Weekends Customer Service Manager","datePosted":"2025-09-17","description":"Store - ATL-KENNESAW, GADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Plan and lead the execution of class and in-store events in accordance with Company programs

Lead the omnichannel processes

Manage and execute shrink and safety programs

Assist with cash reconciliation and bank deposits

Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed

Assist with the onboarding of new Team Members

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget

Manage and execute the shrink and safety programs

Cross train in Custom Framing selling and production

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

Retail management experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

EEOC Know Your Rights Poster in English

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers

Federal Fmla Poster

Federal Eppac Poster

","hiringOrganization":{"@type":"Organization","name":"Michaels Stores","sameAs":"https://www.michaels.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kennesaw-860 Cobb Place Blvd, Ste 140, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"113- Bashas' Customer Service Manager - 7th St & E. Union Hills","datePosted":"2025-09-16","description":"

Assistant Customer Service Manager

An entry level manager, the assistant customer service manager (Asst. CSM) will effectively assist the Store Director and other assistant managers in their management duties and share responsibility for the store’s operation and performance. The assistant customer service manager directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled.

Job Responsibilities:

Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you.
Creating a store environment members want to work in and customer want to shop in.
Operating a cash register and manning store’s customer service counter.
Directing all operations on the front end of the grocery store.
Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity and outstanding customer service.
Observing and enforcing all store rules and company policies.
Helping to select and train new team members.
Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team.
Ensuring compliance with all heath department and weights and measures department policies and requirements.
Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays).
Ensuring company safety guidelines are being followed by all team members.

\n\n

Performs other duties as needed or assigned by management. Applicants for this position must be at least 18 years old.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time

Employer provides reasonable accommodations to a qualified employee that does not impose an undue hardship on the employer.

","hiringOrganization":{"@type":"Organization","name":"Bashas'","sameAs":"https://www.bashas.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix, AZ, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Customer Service Manager - Indianapolis, IN","datePosted":"2025-09-16","description":"Customer Service Manager - Indianapolis, IN(

Job Number:

336311)Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Description

\n\n

What you will be doing as a Customer Relations Manager – Aircraft Maintenance:

\n\n\n

In this role, you can expect to be the main point of contact for customers, ensuring they receive exceptional service. You’ll work closely with the Service Center Team to build and maintain positive relationships with both current and future customers. Your primary goal as a Customer Service Manager will be to coordinate with Technical Service Managers to guarantee customer satisfaction.

\n\n\n

Your responsibilities may include (but are not limited to):

\n\n\n

Customer Coordination: Welcome customers upon arrival, review their needs and work scope, discuss service options and quotes, and adjust schedules as needed to meet their requirements
Service Communication: Keep customers updated on their aircraft’s status, confirm schedules, provide regular updates, get approval for any additional work, inform all service center safety expectations, and report any delays or cost changes to the Technical Service Manager (TSM)
Upselling Opportunities: Actively suggest additional maintenance, parts, and warranty options to enhance the value and performance of the customer’s aircraft
Service Center Marketing: Promote our Service Center’s capabilities to both new and existing customers, fostering strong relationships and ensuring a positive customer experience
Financial Review: Collaborate with Finance to review program coverage and pricing, build and approve preliminary invoices, ensure accurate billing, and provide financial updates to the General Manager
Safety & Departure Debrief: Communicate safety expectations, conduct thorough departure debriefs with customers, review the completed work, address any deferred discrepancies, provide invoices, and handle payments efficiently
Post-Delivery Follow-Up: Resolve any outstanding issues involving parts, return maintenance, or billing, address performance evaluations, and provide guidance and mentorship to peers on system changes and customer service best practices

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

What you need to be successful:

\n\n\n

One or more of the below education and experience combinations is required:
2 years of relative aircraft maintenance experience. A&P license or 2 year technical degree.
4 years of relative aircraft maintenance experience
Bachelor’s degree in Aviation or related field
A&P License / Repairman / EASA Certificate is helpful
Knowledge of Textron Aviation services and products is helpful
Ability to interact and collaborate with both Textron Aviation customers and internal employees while providing a positive customer experience

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Why Join Us?

\n\n\n

Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members – now and in the future, beginning day one.

\n\n\n

401K company match + additional annual contribution equal to 4% of eligible compensation
Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
Flight training bonus program for earning pilot certifications
Fertility and adoption assistance, along with discounted childcare and planning
Free financial consultations and guidance
Explore more benefits here

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location.

\n\n

Qualifications

Our workforce is made up of individuals throughout the world with a wide range of backgrounds, interests, and passions. Our unique perspectives lead us to be a world-class workforce, helping us develop legendary products. Because we recognize that our differences make us stronger, and studies have shown that some may be less likely to apply unless they match the job description exactly, we welcome you to apply to this role if it meets your career goals. You could be our next great fit!

EEO StatementTextron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law. Recruiting Company: Textron Aviation

Primary Location

: US-Indiana-Indianapolis

Schedule

: Full-time

Job Level

: Manager without Direct Reports

Shift

: First ShiftWorksite: Onsite

Job Posting

: 09/15/2025, 5:16:49 PM ","hiringOrganization":{"@type":"Organization","name":"Textron Aviation","sameAs":"https://txtav.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US-Indiana-Indianapolis","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":15,"item":{"@type":"JobPosting","title":"Customer Service Manager - Indianapolis, IN","datePosted":"2025-09-16","description":"Customer Service Manager - Indianapolis, IN(

Job Number:

Description

\n\n

What you will be doing as a Customer Relations Manager – Aircraft Maintenance:

\n\n\n

Your responsibilities may include (but are not limited to):

\n\n\n

Customer Coordination: Welcome customers upon arrival, review their needs and work scope, discuss service options and quotes, and adjust schedules as needed to meet their requirements
Service Communication: Keep customers updated on their aircraft’s status, confirm schedules, provide regular updates, get approval for any additional work, inform all service center safety expectations, and report any delays or cost changes to the Technical Service Manager (TSM)
Upselling Opportunities: Actively suggest additional maintenance, parts, and warranty options to enhance the value and performance of the customer’s aircraft
Service Center Marketing: Promote our Service Center’s capabilities to both new and existing customers, fostering strong relationships and ensuring a positive customer experience
Financial Review: Collaborate with Finance to review program coverage and pricing, build and approve preliminary invoices, ensure accurate billing, and provide financial updates to the General Manager
Safety & Departure Debrief: Communicate safety expectations, conduct thorough departure debriefs with customers, review the completed work, address any deferred discrepancies, provide invoices, and handle payments efficiently
Post-Delivery Follow-Up: Resolve any outstanding issues involving parts, return maintenance, or billing, address performance evaluations, and provide guidance and mentorship to peers on system changes and customer service best practices

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

What you need to be successful:

\n\n\n

One or more of the below education and experience combinations is required:
2 years of relative aircraft maintenance experience. A&P license or 2 year technical degree.
4 years of relative aircraft maintenance experience
Bachelor’s degree in Aviation or related field
A&P License / Repairman / EASA Certificate is helpful
Knowledge of Textron Aviation services and products is helpful
Ability to interact and collaborate with both Textron Aviation customers and internal employees while providing a positive customer experience

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Why Join Us?

\n\n\n

401K company match + additional annual contribution equal to 4% of eligible compensation
Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
Flight training bonus program for earning pilot certifications
Fertility and adoption assistance, along with discounted childcare and planning
Free financial consultations and guidance
Explore more benefits here

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

\n\n

Qualifications

Primary Location

: US-Indiana-Indianapolis

Job Field

: Flight Operations

Schedule

: Full-time

Job Level

: Manager without Direct Reports

Job Type

: Standard

Shift

: First ShiftWorksite: Onsite

Job Posting

: 09/15/2025, 5:16:49 PM","hiringOrganization":{"@type":"Organization","name":"Textron Inc.","sameAs":"https://www.textron.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US-Indiana-Indianapolis","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"Customer Service Manager, Airport Customer Operations","datePosted":"2025-09-16","description":"

Intro

Why You'Ll Love This Job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division
The pay range for this role is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate.

What You'Ll Do

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All You'Ll Need For Success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What You'Ll Get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free To Be Yourself At American

","hiringOrganization":{"@type":"Organization","name":"American Airlines","sameAs":"https://www.aa.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago, IL, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"Customer Service Manager","datePosted":"2025-09-16","description":"

Description

Essential Duties And Responsibilities:

Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
Conducts new goods inventory and ensures proper reporting.
Reconciles and balances all daily paperwork.
Ensures Team Members deliver excellent customer service to donors and customers.
Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
Transfers to different stores at any given time due to business needs.
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
Processes complex sales transactions, including customer returns.
Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
Maintains regular and consistent in-person attendance.
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
Provides regular mentoring, training, and coaching to develop skills of Team Members.
Plays critical role in driving company culture change efforts and change management processes.
Performs other related duties, as assigned.

Key Competencies/Enabling Attributes:

Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.

Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.
Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.
Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.

Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth.

Manages Performance and Results – Develops and executes plans that drive accountability for operational success.
Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.
Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.
Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.
Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.
Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.

Requirements

Minimum Qualifications (Education, Experience, Skills):

High School Diploma, GED, or equivalent work experience
One-year work experience in Retail Management, preferred
One-year customer service experience required
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen, where applicable for position
Ability to speak and read English proficiently

Physical Requirements:

Must be able to frequently lift/carry/push/pull at minimum 20 lbs.
Must be able to occasionally lift/carry/push/pull up to 50 lbs.
Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend.

Reasonable Accommodation Statement:

What We Offer:

$19.25 hourly
Medical, Dental & Vision Insurance
Retirement Fund
Professional Development Training
Commuter Benefits
Flexible Healthcare Spending Account
Mental Health + Wellbeing Employee Assistance Program

Job Details:

Exemption Status: Non-Exempt
Position Type: Full time
Travel Requirements: May travel to different sites as needed
Job Shift: Varies

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Description:

Únete a Nuestra Misión – Feeding the Future
Nutreco forma parte del grupo SHV y está comprometida con 'Feeding the Future' a través de prácticas sostenibles e innovadoras. Nutreco cuenta con dos líneas de negocio: Skretting, proveedor global líder en soluciones innovadoras de nutrición acuícola, y Trouw Nutrition, especializada en nutrición animal, dedicada a mejorar la salud y productividad del ganado mediante soluciones de vanguardia.

Como Back Office Customer Service Manager serás el motor de transformación en nuestros procesos de atención al cliente y back office. Liderarás iniciativas clave como CRM, e-ordering y soluciones de contact center y gestión de pedidos, optimizando la eficiencia operativa y mejorando la experiencia del cliente en todos los canales.

Acerca del puesto: Customer Service Manager – Back office

Responsabilidades:

• Liderarás proyectos interdepartamentales enfocados en eficiencia, calidad y experiencia del cliente basados en análisis de KPIs como NPS, CSAT, CES, TTR, OTIF y SLA.
• Impulsarás mejoras de procesos, automatización y soluciones tecnológicas.
• Coordinarás equipos y apoyarás al Customer Service Manager fomentando un entorno colaborativo.
• Identificar riesgos y oportunidades para optimizar la actividad del área de Customer Service.

Cualificaciones:

• Mínimo 5 años de experiencia comprobada en atención al cliente y liderazgo de proyectos de cambio.
• Capacidad para gestionar, motivar y formar equipos.
• Dominio de herramientas de Microsoft Office (Excel avanzado y PowerPoint) y software de atención al cliente.
• Nivel fluido de inglés (mínimo B2) tanto oral como escrito.
• Excelentes habilidades de comunicación, resolución de problemas y orientación al cliente.

Por qué te gustará trabajar con nosotros

Beneficios Globales:

• Posición a tiempo completo en un entorno internacional y dinámico.
• Paquete retributivo competitivo, seguro médico privado y 26 días de vacaciones.
• Oportunidades de desarrollo profesional dentro de Nutreco y el grupo SHV.

Beneficios Locales

Modalidad de trabajo flexible con posibilidad de teletrabajo 2 días a la semana.
Comidas subvencionadas• Formación continua y acceso a plataformas de aprendizaje.• Ambiente de trabajo colaborativo y multicultural y eventos regulares de empresa y de equipo

PróXimos Pasos

Valoramos una experiencia de candidato fluida y nos comprometemos a responder en un plazo de diez (10) días laborables. El proceso de selección suele durar entre 4 y 6 semanas. Agradecemos tu interés en unirte a nuestra misión de innovar y dar forma al futuro de la producción alimentaria de manera sostenible.

Our Organisation:

Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.

Equal Opportunity Employer:

Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.

","hiringOrganization":{"@type":"Organization","name":"Nutreco","sameAs":"https://www.nutreco.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tres Cantos, Madrid, Spain","addressCountry":"Spain","addressRegion":"Europe"}}}},{"@type":"ListItem","position":19,"item":{"@type":"JobPosting","title":"Senior Level Customer Service Manager | Customer Service Manager [COC0029028]","datePosted":"2025-09-15","description":"

Company Description

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian provides Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by Management Consultants, our multidisciplinary teams bring together the talents of Global Professionals to complete engagements for public/private companies, defense and civilian government agencies, and non-profit organizations. Our solution-centric services are deployed across the enterprise and target drivers of economic profit (growth, margin, and efficiency). They are also aligned at the intersections of assets, processes, policies, and people delivering value.

Job Description

ProSidian Seeks a Senior Level Customer Service Manager | Customer Service Manager [COC0029028] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

Seeking Senior Level Customer Service Manager candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Manager Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Job Overview

Provide services and support as a Staffing Augmentation and Recruiting Services (Senior Level Customer Service Manager) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Senior Level Customer Service Manager | Customer Service Manager [COC0029028]

Develop customer experience strategies.
Oversee service delivery improvements.
Lead cross-departmental initiatives.

Qualifications

Desired Qualifications For Senior Level Customer Service Manager | Customer Service Manager [COC0029028] (COC0029028) Candidates:

10+ years in customer experience leadership.

Education / Experience Requirements / Qualifications

Bachelor’s degree required; MBA preferred.

Skills Required

Strategic leadership, data analysis, innovation.

Competencies Required

Visionary thinking, collaboration, adaptability.

Ancillary Details Of The Roles

Oversees customer satisfaction research.
Champions organizational culture of service excellence.

Other Details

Reports directly to executive leadership.

#TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupport #Jugaad #Copitas #PokaYoke

Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.

Core Competencies

Teamwork – the ability to foster teamwork collaboratively as a participant and effectively as a team leader
Leadership – the ability to guide and lead colleagues on projects and initiatives
Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
Motivation – persistent in pursuit of quality and optimal client and company solutions
Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or workstreams
Judgment – exercises prudence and insight in the decision-making process while being mindful of other stakeholders and long-term ramifications
Organization – the ability to manage projects and actions and prioritize tasks

------------ ------------ ------------

Other Requirements

Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary.
Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary.
Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors
Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
Humility – exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference
Willingness - to constantly learn, share, and grow and to view the world as their classroom

------------ ------------ ------------

Benefits And Highlights

ProSidian Employee Benefits and Highlights: Your good health and well-being are essential to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. We are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees:

Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. The Company contributes a fixed dollar amount each month towards the Plan you elect for medical and dental benefits. Contributions are deducted on a pre-tax basis.
Group Medical Health Insurance Benefits: ProSidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life. These benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that offer eligible employees a complete Flexible Spending Account (FSA) Plan and a tax benefit.
Purchasing Discounts & Savings Plans: We want you to succeed financially. Therefore, we offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy daily.
Security Clearance: Due to the nature of our consulting engagements, Security Clearance is required for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
Performance Incentives: Due to the nature of our consulting engagements, performance incentives are associated with each new client that each employee works to pursue and support.
Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent daycare expenses on a pre-tax basis. You determine your projected costs for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

----------- ------------ ------------

ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has pledged to the Hiring Our Heroes Program of the US Chamber of Commerce Foundation and the \"I Hire Military\" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in \"HONOR ABOVE ALL\"—success while doing things the right way. Pride comes from the challenge; the reward is excellence in the work.

For Easy Application, Use Our Career Site Located On Http://Www.ProSidian.Com/ Or Send Your Resume, Bios, And Salary Expectations / Rates To Careers @ ProSidian.Com & Recruiter @ ProSidian.Com

ONLY CANDIDATES WITH THE REQUIRED CRITERIA ARE CONSIDERED.

Be sure to place the job reference code in the subject line of your e-mail. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

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Company Description

Job Description

ProSidian Seeks a Entry Level Customer Service Manager | Customer Service Manager [COC0028027] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

Seeking Entry Level Customer Service Manager candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This is a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Manager Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Job Overview

Provide services and support as a Staffing Augmentation and Recruiting Services (Entry Level Customer Service Manager) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Entry Level Customer Service Manager | Customer Service Manager [COC0028027]

Supervise daily operations of service teams.
Coach and develop team members.
Monitor service metrics.

Qualifications

Desired Qualifications For Entry Level Customer Service Manager | Customer Service Manager [COC0028027] (COC0028027) Candidates:

3+ years customer service experience, 1+ year supervisory.

Education / Experience Requirements / Qualifications

Associate’s degree or equivalent experience.

Skills Required

Leadership, performance monitoring, conflict resolution.

Competencies Required

Accountability, communication, adaptability.

Ancillary Details Of The Roles

Oversees scheduling and staffing.
Implements new service procedures.

Other Details

Works closely with quality assurance teams.

#TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupport #Jugaad #Copitas #PokaYoke

Additional Information

Core Competencies

Teamwork – the ability to foster teamwork collaboratively as a participant and effectively as a team leader
Leadership – the ability to guide and lead colleagues on projects and initiatives
Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
Motivation – persistent in pursuit of quality and optimal client and company solutions
Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or workstreams
Judgment – exercises prudence and insight in the decision-making process while being mindful of other stakeholders and long-term ramifications
Organization – the ability to manage projects and actions and prioritize tasks

------------ ------------ ------------

Other Requirements

Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary.
Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary.
Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors
Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
Humility – exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference
Willingness - to constantly learn, share, and grow and to view the world as their classroom

------------ ------------ ------------

Benefits And Highlights

Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. The Company contributes a fixed dollar amount each month towards the Plan you elect for medical and dental benefits. Contributions are deducted on a pre-tax basis.
Group Medical Health Insurance Benefits: ProSidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life. These benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that offer eligible employees a complete Flexible Spending Account (FSA) Plan and a tax benefit.
Purchasing Discounts & Savings Plans: We want you to succeed financially. Therefore, we offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy daily.
Security Clearance: Due to the nature of our consulting engagements, Security Clearance is required for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
Performance Incentives: Due to the nature of our consulting engagements, performance incentives are associated with each new client that each employee works to pursue and support.
Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent daycare expenses on a pre-tax basis. You determine your projected costs for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

----------- ------------ ------------

ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

Furthermore, we believe in \"HONOR ABOVE ALL\"—success while doing things the right way. Pride comes from the challenge; the reward is excellence in the work.

For Easy Application, Use Our Career Site Located On Http://Www.ProSidian.Com/ Or Send Your Resume, Bios, And Salary Expectations / Rates To Careers @ ProSidian.Com & Recruiter @ ProSidian.Com

ONLY CANDIDATES WITH THE REQUIRED CRITERIA ARE CONSIDERED.

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Position Summary...

Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards.

What You'Ll Do...

Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

‎

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

90 Campsite Rd, Spruce Grove, AB T7X 4H4, Canada

Are You Currently A Walmart Associate?

Please Login To Your Workday Account And Use The Find Jobs Report To Apply For This Job.

Find Jobs

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

We are currently recruiting for a Customer Services Manager to join our Eastern team based in Brentwood, Essex.

Customer Services Manager will be responsible for a small team who manage customers throughout our warranty period while maintaining a customer focused approach and delivering high levels of customer service at all times.

Key Responsibilities:

Undertake a Customer Service Inspection for each completed Open Market plot, fill out the log book and notify Site Manager and Sales Advisors of inspection result.
Liaise with Site Managers, sign Final Completion Certificate. If works are required, re-attend for a final clear down Inspection.
Perform a Sales CSI every 3 months to stock and showhome units and organize any remedial work on behalf of Sales and Marketing.
Attend the end of Defects Inspection for Housing Association Contracts to confirm any final warranty obligations. Arrange works arising from the Inspection.
Face to Face meetings with customers at request, ensuring faults are noted and action required with agreement from the customer.
The Customer Service Manager is responsible for dealing direct with the customer with regards to any remedial work assessments.
The Customer Service Manager will report to the Customer Service Executive in monitoring the level of remedial work, preparing regular maintenance service reports, and controlling the level of expenditure against the agreed maintenance budget.
Manage and control sub-contractors to ensure that warranty contractual obligations are being met.
Provide clear guidance and support to the Technicians regarding remedial tasks.
Either order or supply information to Coordinator to facilitate the ordering of Supplier Materials as necessary to enable the completion of remedial tasks by Technicians.
Manage all open tasks to a timely satisfactory resolution, ensuring that the customer is kept informed.
Represent Crest Nicholson at NHBC Buildmark Investigation Visits and report findings to the Customer Service Executive.
Identify consequential costs which should be recovered from the original trade and implement contra charges where a clear responsibility can be proven.
Comply with Group Health and Safety Policies at all times, ensuring Risk Assessments are written or obtained from our Contractors where required.

Desired Qualifications/Attributes:

Construction/Customer Service Qualification
Knowledge of the Construction Process.
Understanding of NHBC Warranties and Standards
3 years’ experience in a customer focussed environment.
Ability to communicate clearly both face-to-face, via telephone and email.

The Company

Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.

We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings.

Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.

As an employer of choice, we offer an extensive range of benefits, to include:

Competitive Salary
Company Bonus Scheme
Car Allowance
Private pension
Private healthcare and cash plan options
25 days' annual leave
Cycle to work scheme
Share save scheme
Gym membership discounts

We are an inclusive employer; the Company will consider flexible working requests for all roles.

We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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Location:

3740 McKinley Pkwy. Blasdell, NY 14219

Availability Requirement For This Role:

Morning, afternoon, evening (includes weekends).Shifts end as late as 12:30am

Age Requirement:

Must be 18 years or older

Time Type:

Full time

Pay Range:

$21 - $22.50 / hour

Why Work Here

Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.

Job Description:

What will I do?

Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Required Qualifications

Customer service experience, preferably in a food service, grocery or retail setting
Proven ability to multi-task and handle interruptions in a fast-paced environment
Computer skills

Preferred Qualifications

Experience leading a team
Ability to quickly learn and adapt to new situations and subject matters

","hiringOrganization":{"@type":"Organization","name":"Wegmans Food Markets","sameAs":"https://www.wegmans.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"McKinley, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"Customer Service Manager","datePosted":"2025-09-15","description":"3 Thurmont Blvd Thurmont Maryland, 21788,

Starting Pay:

$19.25 Hourly

Position Description:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.

Essential Duties And Responsibilities:

Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
Conducts new goods inventory and ensures proper reporting.
Reconciles and balances all daily paperwork.
Ensures Team Members deliver excellent customer service to donors and customers.
Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
Transfers to different stores at any given time due to business needs.
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
Processes complex sales transactions, including customer returns.
Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
Provides regular mentoring, training, and coaching to develop skills of Team Members.
Plays critical role in driving company culture change efforts and change management processes.
Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

High School Diploma, GED, or equivalent work experience
One-year work experience in Retail Management, preferred
One-year customer service experience required
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen, where applicable for position
Ability to speak and read English proficiently

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
Vision Plan
401K
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
Paid Holidays
These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.

","hiringOrganization":{"@type":"Organization","name":"Goodwill of Central and Northern Arizona","sameAs":"https://www.goodwillaz.org/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"110773 - Thurmont Store, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":25,"item":{"@type":"JobPosting","title":"Customer Service Manager","datePosted":"2025-09-15","description":"

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Responsibilities

Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
Responsible for performing store manager duties in their absence.
Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
Reviews all corporate communications and reacts accordingly.
Partners with the entire store leadership team in merchandising procedures and World Recovery.
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Qualifications

High School Graduate or equivalent.
College experience preferred.
Minimum 2 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure

Essential Job Functions

Frequently operate cash register
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
Must be able to remain in a stationary, upright position for 80% of the time

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

Position Type:

Hourly

Position Starting At:

$15.00

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

","hiringOrganization":{"@type":"Organization","name":"Five Below","sameAs":"https://www.fivebelow.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Burnsville, MN 55306, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Senior Customer Service Manager","datePosted":"2025-09-15","description":"Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Job Description:

Working At Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out Alameda, CA in our Lingo Division.

Meet Lingo, a new biosensing technology that provides users a window into their body. Lingo tracks key biomarkers – such as glucose, ketones, and lactate – to help people make better decisions about their health and nutrition. Biowearable technology will digitize, decentralize and democratize healthcare, enabling consumers to take control of their own health. Personalized healthcare is the future. Working on Lingo, you will help build a next-generation technology that enables individuals to make decisions about how to improve energy, lose weight or enhance athletic performance. The Lingo team embodies a start-up culture and mindset with the backing of Abbott, a company with a rich history of healthcare innovation. Join us and grow your career as you help Abbott shape the future of healthcare.

As the, you'll Senior Customer Service Manager position will report to Lingo's Director of Customer Success. This role leads the launch of a new customer service center for Lingo products, agent training, system setup, and inbound contact channels. It combines strategic and hands-on responsibilities to drive customer-centric service excellence, manage VIP accounts, analyze performance metrics, and collaborate cross-functionally to improve processes and support new product rollouts.

The Senior Customer Service Manager will frequently travel to Mexico for up to 12 months and could stay up 1-3 weeks each time.

What You’Ll Do

Launch new customer service center based in Mexico, supporting Lingo products and order fulfilment for the USA. This will include managing external supplier relationship, training of agents, setting up Unity system for handling complaints and establishing inbound contact channels.
Provide strategic insights to drive best in class consumer customer service. Serve as a resource for VIP accounts set-up; support the development of and monitor process and calibrates with tier 2 staff and contact center to ensure consistent analysis and feedback.
Work with internal teams on new products and processes, ensuring all training is updated.
Lead and coordinate the internal Lingo related customer service team, third customer service teams and partnerships.
Ensure all data is captured, reported, and analysed. Work with internal teams to be the voice of the customer.
Hands-on as well as strategic involvement in all aspects of customer service.
Set and maintains key performance indicators. Investigate any service level discrepancies as well as process gaps and take corrective action to ensure continuous process improvement.
Responsible for metric analysis and creation of action plans to ensure sustainable improvements in building and maintaining a customer-centric culture.
Lead and participate on cross-functional teams to further the strategic objectives of the organization.
Improve customer service quality levels and documentation quality results by studying, evaluating, and re-designing processes; establish and communicate service metrics; monitoring and analyzing results.
Accomplish customer service external supplier human resource goals by planning, reviewing and optimizing staffing levels; enforcing policies and procedures.
Work with external supplier to forecast contact volumes.
Ensure accurate budget planning for internal customer service organization as well as external supplier.
Work with international customer relations teams and others to identify problem areas, evaluate options and propose solutions that are operationally and financially feasible.

Qualifications

Bachelor's degree or equivalent experience and demonstrated competence is required.
Minimum 10 years of experience in or with a Contact Center environment to develop the competence required to meet the skills and responsibilities of the position.
Prior Contact Center operations knowledge and experience, including an understanding of technology systems for mission-critical operations; awareness and effective utilization of critical Contact Center metrics and their inter-relationships in balancing productivity and contact quality, Contact flows, hand-offs and contact handling processes.
Process implementation and improvement, including contact management systems.
Strong data analytical skills, action oriented and strong analytical skills.
Ability and aptitude to learn and assimilate technical information; ability to comprehend business strategy and translate business objectives into actionable plans and tactics for the department.
Ability to develop and build the skills and abilities of department staff to drive continuous improvement in key performance.
Ability and aptitude to use various types of databases and computer programs to achieve goals.
Ability to convey communications clearly, concisely, and accurately; strong organizational and planning skills.
Ability to form and develop interpersonal, professional relationships; display socially and professionally appropriate behavior; demonstrated initiative, critical-thinking and problem-solving skills, project management skills, negotiation and leadership skills.

Preferred

Proven project management skills, involving 3rd party suppliers
Medical Device Background
Contact Centre experience in consumer business
Excellent MS Office skills and general interest in and good understanding of IT systems

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is

$128,000.00 – $256,000.00

In specific locations, the pay range may vary from the range posted.

Job Family:

Support Services

Division:

LNGO Lingo

Location:

United States > Alameda : 2901 Harbor Bay Parkway

Additional Locations:

Work Shift:

Standard

Travel:

Yes, 20 % of the Time

Medical Surveillance:

Not Applicable

Significant Work Activities:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf","hiringOrganization":{"@type":"Organization","name":"Abbott","sameAs":"https://www.abbott.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States - Alameda : 2901 Harbor Bay Parkway, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"Customer Service Manager (IAA)","datePosted":"2025-09-14","description":"

The primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service Manager is a vital link to all levels of the organization, acting as a conduit of information and ensures all auction administrative objectives are achieved.

To maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levels.

To create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels

Acting as a role model for all team members by always employing superior customer service and salesmanship skills, and ensuring the team does the same.

Hire, coach and train team on how to make appropriate decisions regarding customer service (i.e. refunds, invoicing inquiries, owner details and complaints).

Ensures team is knowledgeable and skilled with RBA computer systems, customer registration and payment requirements.

Responsible for processing of DMV transfer documents, CE certificates (Europe); Collection of appropriate Sales Tax or Exemption Certificates required by law; Reconciling (Balancing) sale, Collection of Accounts Receivables in a timely manner and banking duties and; Manage and coordinate the ordering of auction supplies.

Act as a liaison with all levels of the organization to ensure accurate reporting of information.

Build and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems.

Maintenance and setup of relevant systems used to maintain auction information

Following up on all customer inquiries

Escalate problems or issues to senior management

Perform other duties as assigned.

2 Year previous Customer service experience in a related field

Minimum 1 year experience in a Supervisory role

Strong computer skills including the ability to learn new systems and to enter data quickly and accurately

DMV document processing experience an asset

Sales Tax collection, exemption and remittance experience

Demonstrated leadership and the ability to take initiative

Strong Problem solving, organizational and time management skills

Able to set priorities and work independently with minimal supervision

Positive attitude

Good communication skills - strong on diplomacy, a patient listener, strong written communication skills, proven conflict resolution skills

Team player, ability to relate to a diverse customer base and workforce, ability to put people at ease and the ability to easily network with others

Adaptable and willing to adjust to new ideas or change

High level of integrity and ethics

Ability to work in high pressure situations Ability to think on your feet

Strong attention to detail

A thorough understanding of Equipment specifics for data entry

Familiar with understanding contract specifics for data entry and maintaining information

Knowledgeable about local Department of Motor Vehicle (DMV) rules and regulations as they relate to the sale of Motor Vehicles

\n\n","hiringOrganization":{"@type":"Organization","name":"Ritchie Bros.","sameAs":"https://www.ritchiebros.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Yatala, Queensland, Australia","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"Customer Service Manager","datePosted":"2025-09-14","description":"

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