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Why you want this job

At 1-800 Contacts, we make ordering and obtaining contact lenses simple and exceptional. Of all the companies that talk the talk about putting the customer first, we are one of the few that walk the walk. Our Outbound Sales Representatives provide an abundance of solutions to help fulfill our customers contact lens needs. You’ll have the opportunity to help the company further one of its largest initiatives helping consumers understand our Express Exam platforms and the benefits of having more control of their contact lens prescription. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!

The details

Start Date: Monday, January 27
Training and working remotely from approved locations: North Carolina, Texas and Utah
Training: Three weeks (10 am – 5 pm MST, Monday-Friday)
Full-time (40 hours per week)
Shifts available between 7 am -7 pm MST, Saturdays required
Starting base pay: $15.00 per hour + bonus potential of up to $3/hr
One required weekend shift every weekend

What you'll do

Process automated outbound calls to existing customers to assist in resolving issues with stuck or deleted orders
Consult customers on the best value for their contact lens purchases on each call
Notify customers of upcoming expiring prescriptions
Help guide customers through our Express Exam online vision test
Support customers through other platforms when business needs arise, including, but not limited to outbound support calls, inbound calls, chat, mms, and emails. (Training will be provided where needed)
Identify and resolve concerns in a way that creates a positive customer experience
Maintain high performance metrics including revenue per call (upsells), quality, availability, and timeliness metrics
Be able to problem solve and think fast keeping the customer and company in mind
Live the company values: Big Hearted, Unconventional, Tenacious, Better Together

What you'll need

High school diploma or equivalent experience
2-3 years minimum customer service experience
Sales experience preferred
Great typing skills (at least 40 words per minute) and technical proficiency
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Positive, driven and solution-oriented mentality
Ability to show up to work on time and work your scheduled shift

Why you'll love us

Coaching and mentorship from leaders and mentors passionate about your growth
Bi-Annual performance reviews
A safe, respectful, and inclusive work environment

Perks

Amazing medical, dental, and vision coverage
401(k) match
Free eye exams for your immediate family and dependents
Deep discounts on contact lenses, glasses lenses and glasses frames
Tuition reimbursement for eligible courses

Who we are

SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-Remote

*For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina

It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.

United States Remote Hourly Range$15—$15 USD","hiringOrganization":{"@type":"Organization","name":"1-800 Contacts","sameAs":"https://www.1800contacts.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Draper, UT (Remote)","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Customer Retention Specialist","datePosted":"2025-08-13","description":"

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Profile Summary:

This is an inbound service role designed to focus on delivery of service to all existing retail customer accounts (brokerage, mutual fund, advisory) to retain assets, identify potential account consolidation opportunities for referral and deliver an exceptional customer experience. This position will be responsible for all service and retention opportunities for the entire Voya retail customer account base. In addition, the team may potentially be utilized to deliver Retirement Readiness/Financial Wellness coaching and delivery.

Profile Description:

Handling Retail Customer inbound call volumes and all associated customer service requests (30+ inbound calls/day and support for all customer service execution for the Investor Channel team)
Responsible for brokerage account trading/servicing
Responsible for Mutual fund account trading/servicing
Identify and refer consolidation opportunities to the correct area
Other duties and projects as assigned.

Knowledge & Experience:

College degree is preferred, not required.
Financial services or related experience of 2+ is required, 3 – 4 years is preferred.
Licensure will include Series 6, 63, 7 and 65/66. If candidate does not have Series 63 or 7, they will have 90 days to obtain the licenses. If the candidate further does not have Series 65/66, they will have an additional 6 months to gain that license. The CRPC designation will be expected to be garnered within 12 – 24 months of beginning the role.
Identified representative will show strong commitment to the customer relationship experience, a working knowledge of retirement and retirement income planning, full adherence to FINRA/DOL fiduciary standards (including delivery of service against those standards) and will be dedicated to delivering an outstanding customer experience with every customer interaction.
Willingness to share their best practices, strong work ethic, combination of inbound and outbound calling experience and leadership traits are expected.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$52,590 - $65,740 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes

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