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Who we are

Kins Health is a modern physical therapy practice with a mission to restore the mobility and confidence of those suffering from chronic pain, surgery or injury. Our vision is to create the easiest way to find and stick with a physical therapy program. We combine the best of in-person/virtual care with the power of digital tools to drive matching, adherence and satisfaction. In building Kins, we have the potential to transform millions of patients' lives by broadening access to effective treatments for musculoskeletal (MSK) disorders, which impact half of all US adults.

About The Job

As a member of our customer experience team, you’ll deliver concierge-level service to our potential patients, active patients, as well as our physical therapists. You’ll directly engage, nurture, and onboard potential patients by explaining (and in some cases selling!) the Kins model, answering questions about insurance & benefits, matching them with a physical therapist, and scheduling their first appointment. You’ll also respond to inbound requests from existing patients, physicians, and other healthcare providers. Finally, you’ll be a key part of supporting our physical therapists - solving problems, answering questions, and helping to ensure that they have a positive experience working at Kins.

With empathy, compassion, and a passion for service, you’ll represent Kins in each and every interaction. You’ll be part of a team who prides themselves on solving problems, multi-tasking in a fast paced start-up environment, and working together to deliver an exceptional experience to all of our patients and physical therapists.

Responsibilities

Interact with patients with empathy, compassion, and confidence through multiple channels, e.g., phone, text and email
Navigate the Kins online system and roster of physical therapists to identify optimal and available physical therapists to match with potential patients
Determine insurance coverage and effectively translate benefits & expected costs to patients
Swiftly and effectively address or resolve patient needs covering a broad range of topics, from payment concerns to scheduling issues
Collaboratively work with Kins leadership to develop lead generation and conversion strate
gies to bring more prospective patients to Kins
Partner with the technology, operations, and clinical team to translate customer insights into business improvements
Communicate and collaborate clearly with all team members including physical therapists
Demonstrate an openness to feedback and a desire to improve customer experience skills, processes, and tools

Relevant Experience

At least 2 years experience in high touch customer or patient facing roles in an early-stage technology, healthcare or similar environment
Strong communication skills, verbal and written
Incredibly empathetic with strong active listening skills, yet able to maintain appropriate boundaries
High proficiency in computer technology - typing, navigating online tools, and using multiple software systems at once. Experience working with customer service tools, e.g., Zendesk is a plus
Bonus (but not required): Experience in healthcare

25-40 hours per week, $18 to $22 per hour

Must be based in the United States.

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Are you ready to be the superhero of support, wielding your empathy and problem-solving skills to transform every interaction into a positive and memorable one?

As a Customer Experience Specialist at TurboTenant, you won't just answer questions; you'll be the first voice our customers remember, building trust and forging strong connections with landlords and renters. This isn't about scripts or closing tickets; it's about precision, speed, genuine empathy, insatiable curiosity, and proactive thinking in every single touchpoint.

If you're eager to make a profound impact and truly own the customer journey for one of Colorado's fastest-growing companies, this is your stage to shine!

In this role, you'll be at the forefront of shaping incredible experiences and driving real impact. You will:

Be the authentic voice of TurboTenant - You’ll build meaningful relationships and provide top-tier support to our landlords and renters through chat, email, and phone.
Educate and influence to drive adoption - Guide landlords to understand how TurboTenant can solve their pain points and align with their goals.
Own the customer issues - Anticipate challenges, ask smart questions, and prioritize resolution with empathy and accuracy. You’ll make every customer feel truly heard and valued.
Embrace our dynamic energy - We move fast, and you'll thrive on change, bringing a positive attitude and adaptable spirit to every new challenge.
Set a high standard - Be proactive, detail-oriented, and continually improve how you support customers and collaborate with your team.
Contribute ideas - Participate in feedback loops and help improve how we support and engage users.
Collaborate cross-functionally - Share patterns and insights with Product, Growth, and Sales to inform improvements.
Build our knowledge base - Spot content gaps and contribute to creating helpful articles and support materials that empower everyone.
Troubleshoot with confidence - Expertly guide users through basic technical issues, providing clarity and professionalism every step of the way.
Champion our brand - Communicate with heartfelt empathy and crystal-clear clarity, always reflecting TurboTenant’s authentic tone and values.
Safeguard trust - Handle user data with the utmost care and uphold security best practices with unwavering diligence.

Your Superpowers

To truly excel and dominate in this role, you'll bring these unique strengths:

Experience in customer support (bonus for SaaS, prop-tech, online customer support services, or retail sales experience)
Stellar phone prowess - an active listener who communicates clearly and confidently
Skilled at task-switching - moving between systems, conversations, and priorities without losing focus or dropping details
A fast and accurate typing speed - you’ll be handling real-time chat and tickets where speed and quality matter
Quick learner - you’re energized by new tools, changing processes, and expanding your knowledge without needing to be handheld
A genuine passion for helping people and crafting seamless customer experiences. You care about our users, not just solving tickets. You know how to make someone’s day, even when things don’t go perfectly.
Tech-savvy - fluent with tools like Google Workspace, Slack, Zoom, and Microsoft Office; bonus points for Intercom, Zendesk, AirCall, Stripe, and similar platforms
Sharp attention to detail and strong organizational skills - you spot what others miss and keep your workflows clean
Curiosity and initiative - you dig for answers, find root causes, and speak up when something doesn’t feel right. You’re ambitious and want to get better every week.
A growth mindset - you seek feedback, crave learning, and take ownership of your personal and professional development
Flexibility and reliability - you’re open to weekend shifts, jumping to take open shifts, and when things shift, you adjust without complaint.
Ownership over your outcomes - you stay until the job is done, whether that means helping a teammate troubleshoot, closing out one last ticket, or handling a tough customer case with grace.
Bonus - Experience in accounting, finance, or bookkeeping is a plus!

Your Launchpad for Growth

TurboTenant’s Customer Experience team isn't just a role; it's your launchpad for becoming a future leader across our company. You'll gain deep product knowledge, sharpen your problem-solving skills, and get a front-row view into the business. Many of our strongest team members have moved into roles in product, sales, and marketing. If you’re looking to grow, Customer Experience is a powerful place to start.

TurboTenant is proudly located in Fort Collins, Colorado, recognized as one of the best places to live in the U.S. This is a hybrid role, and you’ll be in the office 2-3 days per week to connect with your team and collaborate cross-functionally. #LI-Hybrid

To be considered for this role, you must be available to work weekends and have flexibility for occasional schedule shifts based on team needs.

\n\n\n

About Us:

\n\n

At TurboTenant, we simplify the complex and intimidating process of managing your own rental property. And we do it through an elegant software platform for small, “do-it-yourself” landlords and their tenants. But don’t take our word for it. Read reviews from some of our 800,000+ landlords.

Our Be Better Culture

At TurboTenant, we live by the Be Better mantra. Our high-performance culture makes us relentless in our efforts to Be Better at serving our landlords and renters, and in unlocking the potential in one another.

What does our Be Better culture mean to you?

You’ll be in an environment that pushes you to reach your potential.
You’ll make a massive impact on our landlords, renters, company, and the proptech industry.
You’ll be on the highest performing team of your career.

We're also proud to offer:

Competitive compensation package
22 days of PTO during the first year increasing with tenure
\nAnnual bonus based on company performance\n
Equity - an owner’s mindset is a big part of being a member of the TurboTeam
Comprehensive medical, dental and vision plans - with multiple plans covered at 100%
8 paid holidays per year + a paid day off for your birthday
401k Matching
Annual bike tune-up reimbursement

Compensation range for this position is $24/hr - $26/hr + equity. The actual compensation offered will be based on experience.

\n\nSalary Range$24—$26 USD

Additional Information

TurboTenant is proud to serve a diverse group of landlords and renters. We strive to reflect that diversity within our team. Employment at TurboTenant is based on merit, competence, performance, and business need. TurboTenant celebrates being an equal opportunity employer and never discriminates based on race, color, genetic information, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, pregnancy or related condition (including breastfeeding), age, or any other basis protected by law.

At this time, employer-based visa sponsorship is not available. All candidates must be eligible to work in the United States without sponsorship.

Next Steps

Ready to work on the highest performing team of your career at TurboTenant? Submit your resume, along with a cover letter, and we’ll be in touch soon.

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About Us

The Financial Times (FT) is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our Commitment to a Fair and Inclusive Workplace

At the FT, we are committed to creating a fair and inclusive workplace where everyone has equal opportunity to succeed. We welcome and value different perspectives and strive to ensure all employees are heard and supported. We believe people do their best work when they can be themselves and have the flexibility they need to balance their work and personal lives. We are an equal opportunity employer and comply with all applicable laws prohibiting discrimination.

The Role: Customer Experience Specialist

As part of the Customer Experience & Loyalty Marketing team, the Customer Experience Specialist plays a key role in delivering personalised, high-value experiences to FT trialists and subscribers. You will be at the forefront of customer engagement, guiding readers to explore the full breadth of their subscriptions and crafting a customer-centric future at the FT.

Key Responsibilities

Handle and lead virtual appointments and outbound engagement calls with subscribers across industries and seniority levels
Help subscribers and trialists navigate FT’s digital platforms and improve their subscription benefits by aligning content and tools with their interests.
Serve as a subject matter authority on FT content, tools, features and live events by staying informed and engaged with the brand.
Maintain a proactive, self-motivated approach to outreach and lead management.
Adapt to evolving campaign strategies across the subscriber lifecycle.
Be responsible for your performance against critical metrics including call acceptance rates, retention impact and conversion success.
Act with a commercial demeanor, identifying upsell or retention opportunities during conversations.
Bring together subscriber feedback and insights to advise the FT’s voice of the customer initiatives. This may include presentations to partners.

Required Skills / Experience

1-2 years of experience in a customer-facing role.
Strong verbal communication skills and the ability to establish trust.
Comfortable guiding customers through digital products with a personalised approach.
Curious and skilled in asking thoughtful, probing questions.
Strong understanding of customer retention and proficiency in identifying upselling and cross-selling opportunities.
Meticulous with a data-driven attitude.
Self-disciplined with excellent time management.
Passion for customer experience and an interest in FT or similar content.

Training Provided

In-depth onboarding on FT platforms and content.
Training in delivering tailored subscriber conversations.
Guidance on retention strategies and upsell opportunities.

What’s in It for You? Our Benefits

Our benefits vary by location, but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, health coverage, 401(k) with company match, inclusive parental leave packages, subsidised gym memberships, and opportunities to give back to the community.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. We are open to flexible working arrangements where feasible.

Accessibility

We are a disability confident employer and a Valuable 500 signatory. Please let us know if you require any reasonable adjustments or personalisation during the application or interview process. Contact us at talent@ft.com for assistance.

Further Information

A reasonable estimate of the hourly range for this role is $25-$30. Final compensation will be based on factors including experience, skills and business needs. This range applies to our New York office and may differ in other locations.

Please Note:

All FT job opportunities will advise you to apply via the official Financial Times careers site. The FT will never ask for financial information, payments, or referrals as part of the hiring process. If you suspect any scam activity, please contact talent@ft.com.

","hiringOrganization":{"@type":"Organization","name":"Financial Times","sameAs":"https://www.ft.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Customer Experience Specialist","datePosted":"2025-08-07","description":"

About CookUnity

Food has lost its soul to modern convenience. And with it, has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 35 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

About the Role

We are looking for a Customer Experience Specialist with experience in customer support who wants to improve our clients' experience and leave a mark on their lives.

The Role

The main role is helping customers understand the product, answering questions, clearing up doubts about our meals and service, and solving day-to-day issues, making each of them feel unique and heard. You’ll be part of an exciting, growing team designed to take our support to the next level.

Our operations and subscribers are growing month to month. Not one day is alike in the Customer Experience Team, and most of the time, you'll be handling different cases that require time-sensitive responses. Always being on and having a customer-obsessed attitude are critical to achieving the best results in this role.

Note: You will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.

Responsibilities:

Handle all inbound requests from our customers and solve their issues, providing an outstanding experience in every interaction
Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat promptly
Assist clients with any and all questions and concerns regarding their subscription, product, and service overall
Escalate critical cases and exceptions to CX Supervisor for proper follow-up.
Process orders, forms, applications, and general subscription requests
Develop a deep expertise in our product, key differentiators, and the value it provides to our customers

Qualifications:

You have at least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat.
You have an outstanding level of English (oral and written) and effective communication skills
You are customer-centric and love helping people
You are very organized, even under pressure
You have a positive attitude, great people skills,and supportive and you are willing to go the extra mile for a team member
Your North Stars are Quality and Empathy
If you have knowledge of nutritional information and fine dining, we would love to speak with you!

Specific Requirements:

Multiple schedules available
Availability to work on Public Holidays (you’ll be paid double your normal daily rate)
Hybrid Model - You will be required to attend our office on demand, but keep in mind that the position is mainly remote.

Interview process:

Application review - Please submit your English version resume
Preliminary Assessment on Canditech.
Take-home Test on Canditech.
Hiring Manager Interview
Reference Check
Offer

Monthly Salary Range (for Peru-based candidates): USD 1016

Expected start date: Sep 15th, 2025.

Benefits:

💸 Get paid in USD.

🗺 Work remotely: design the life that you want

⛱ Enjoy 15 days of vacation each year from the start date

🎄 16 fully paid Argentinean holidays

🩺 Healthcare Benefit: Monthly stipend to use with your preferred healthcare provider

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid Family leave

🕯 Compassionate Leave: 3-5 days each time the need arises

🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more, through our comprehensive benefit platform

🧑‍🏫 Personalized English coach

If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

","hiringOrganization":{"@type":"Organization","name":"CookUnity","sameAs":"https://www.cookunity.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Buenos Aires, Buenos Aires, Argentina","addressCountry":"Argentina","addressRegion":"South America"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Customer Experience Specialist","datePosted":"2025-08-05","description":"

Weave Support is the lifeblood of customer retention! Our support representatives go above and beyond to ensure that we attend to every detail of our customer’s needs in order to resolve issues in less time and with the utmost level of satisfaction. Not only does our CES team tackle every call and message with a personalized approach, but they receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner.

Success in this role is achieved by customer-obsessed individuals who are highly motivated to provide exceptional, world-class service to our customers, helping them become champions of our product through the expression of Weave’s value, mitigating churn and financial risk, all while balancing this with being our customers' advocate.

This position will be hybrid (Tuesday & Wednesday in office)
Reports to: Customer Experience Team Lead

What You Will Own

Creating Customer Champions:

Consult with each customer on products or features not currently being utilized to provide them with more tools for success.
Give suggestions as you see opportunities for customers to use their features more effectively.
Provide value for Weave’s products by educating customers on the advantages of the services they are utilizing.

Mitigating Risk:

Review ticket and call history to gain a better grasp of customer situations, while providing escalation paths that win back customer loyalty.
Review overall accounts to gain intelligence on how the customer is currently utilizing Weave, and finding and sharing opportunities for them to succeed, while pushing value for underused products and services.
Providing basic and enhanced training opportunities, while also helping to gain insight on desired features/functionality, and sharing details with the Product team.
Helping illuminate areas that will help the customer save money, staying ahead of technical issues/incidents, while also helping them to remain with the service.
Offer additional training/consultation when downgrade risk is presented.

RMAs:

In this role, you are responsible for ordering additional phones, replacement phones and handling shipping/warranty issues.

Upsell:

To be successful with upsell/added revenue, it is essential to help our customers feel confident and motivate them to purchase additional services and products at Weave by showing the value and effectiveness of those products.

Account Questions / Ticket Management:

Customers will have account questions, and as an expert in our product, customer and business systems, you’ll succeed in taking the time to ensure their questions are answered. You are responsible for timely ticket management for all queues relating to this role.

What You Will Need to Accomplish the Job

Demonstrate Weave's core values
Ability to demonstrate ethical behavior and decision making at all times
Ability to work in a fast-paced environment while maintaining a friendly and professional demeanor
Ability to build relationships with a wide variety of customers
Excellent written and verbal communication skills

What Will Make Us Love You

Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

","hiringOrganization":{"@type":"Organization","name":"Weave","sameAs":"https://www.getweave.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Weave - Headquarters (Lehi, UT)","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"Customer Experience Specialist","datePosted":"2025-08-06","description":"

The Opportunity

We’re looking for a passionate CX Specialist to develop and support the experience strategy for our premier clients. You will manage a portfolio of key clients, ensuring they consistently see extraordinary growth through ongoing engagement, performance review and ESW’s customer-centricity strategy.

You will support the assessment of our clients’ ongoing needs by conducting strategic customer experience reviews to uncover areas for additional revenue growth. You will capture the voice of the customer to help them to make informed business decisions whilst feeding back insights to continuously optimise ESW’s product roadmap.

You will work with cross-functional team to develop strategies and stay informed of the latest trends and technological advancement in the retail ecommerce space and cross-border fulfilment.

Responsibilities

Build and support the CX partnership strategy for premier clients, working closely with account managers and other teams.
Manage a portfolio of high-value clients, helping them hit (and exceed) their revenue and growth goals.
Cultivate a customer-centric approach with your client relationships to ensure the VOC is a key driver in partnership decisions.
Collaborate with internal teams to ensure we’re meeting client expectations, service levels, and business goals.
Lead improvement initiatives that focus on optimisation and customer experience, delivering real results for clients.
Liaise with internal departments to ensure that any client issues are dealt with in a timely and efficient manner.
Be a trusted adviser and catalyst for extraordinary growth for your clients.
Become an expert on the client’s industry and business to ensure we are bringing the best solutions and programs to increase revenue.
Take part in regular business reviews (MBRs/QBRs) with clients and internal teams.
Track client performance, spot trends, and share insights that help shape strategy.

Requirements

A Bachelor’s degree is required; a Master’s is a bonus.
3+ years of experience in customer service, client success, or account management.
A background in customer-facing roles where you’ve focused on building positive relationships and delivering great experiences.
A track record of helping clients succeed - ideally in ecommerce or a similar industry.
A genuine passion for advocating for customers and helping them grow.
Solid understanding of the B2C ecommerce space, especially in online retail.
Strong commercial awareness and experience managing client contracts.
Experience running strategic planning sessions to shape future success.
Excellent communication and presentation skills - you’re confident with both clients and colleagues.
A natural relationship builder who can influence and collaborate across teams.

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Why join us?

Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

#LI-LK1
#LI-Hybrid

","hiringOrganization":{"@type":"Organization","name":"ESW","sameAs":"https://esw.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Madrid","addressCountry":"Spain","addressRegion":"Europe"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Customer Experience Specialist","datePosted":"2025-08-06","description":"

About CookUnity

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

About the Role

We are looking for a Customer Experience Specialist with experience in customer support who wants to improve our clients' experience and leave a mark on their lives.

The Role

Note: You will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.

Responsibilities:

Handle all inbound requests from our customers and solve their issues, providing an outstanding experience in every interaction
Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat promptly
Assist clients with any and all questions and concerns regarding their subscription, product, and service overall
Escalate critical cases and exceptions to CX Supervisor for proper follow-up.
Process orders, forms, applications, and general subscription requests
Develop a deep expertise in our product, key differentiators, and the value it provides to our customers

Qualifications:

You have at least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat.
You have an outstanding level of English (oral and written) and effective communication skills
You are customer-centric and love helping people
You are very organized, even under pressure
You have a positive attitude, great people skills,and supportive and you are willing to go the extra mile for a team member
Your North Stars are Quality and Empathy
If you have knowledge of nutritional information and fine dining, we would love to speak with you!

Specific Requirements:

Multiple schedules available
Availability to work on Public Holidays (you’ll be paid double your normal daily rate)
Hybrid Model - You will be required to attend our office on demand, but keep in mind that the position is mainly remote.

Interview process:

Application review - Please submit your English version resume
Preliminary Assessment on Canditech.
Take-home Test on Canditech.
Hiring Manager Interview
Reference Check
Offer

Monthly Salary Range (for Peru-based candidates): USD 930

Expected start date: Sep 15th, 2025.

Benefits:

💸 Get paid in USD.

🗺 Work remotely: design the life that you want

⛱ Enjoy 15 days of vacation each year from the start date

🎄 16 fully paid Argentinean holidays

🩺 Healthcare Benefit: Monthly stipend to use with your preferred healthcare provider

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid Family leave

🕯 Compassionate Leave: 3-5 days each time the need arises

🧑‍🏫 Personalized English coach

If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

","hiringOrganization":{"@type":"Organization","name":"CookUnity","sameAs":"https://www.cookunity.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lima, Lima Province, Peru","addressCountry":"Peru","addressRegion":"South America"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Customer Experience Specialist","datePosted":"2025-08-07","description":"

CyberVadis is a company in the Information Security industry, and we are currently seeking a dedicated Customer Experience Specialist to join our growing team. As a Customer Experience Specialist, you will play a vital role in ensuring a smooth and successful support process for our rated companies, who utilize our platform and services to improve their cybersecurity performance.

If you're excited to be part of a winning team, CyberVadis is the perfect place to advance your career. We are looking for a candidate who is passionate about customer service, has excellent communication skills, and is eager to contribute to our mission of enhancing cybersecurity standards globally.

Responsibilities:

Deliver exceptional customer support to rated companies via email, phone, and live chat, ensuring a seamless and positive experience at every touchpoint.

Guide clients in navigating the platform, helping them understand and utilize its features to their full potential.

Investigate and resolve customer issues efficiently, ensuring timely follow-up and clear communication throughout the process.

Collaborate closely with internal teams (Product, Tech, Account Management) to resolve client concerns and continuously improve the user experience.

Maintain accurate, detailed records of customer interactions and support activities in accordance with internal procedures.

Support post-assessment activities such as scorecard education, improvement plan guidance, and other client retention initiatives.

Educate clients on cybersecurity best practices and how to enhance their performance within our framework.

Contribute to the creation and improvement of self-service resources, including FAQs, user guides, and knowledge base articles.

Take ownership of additional tasks or projects as needed to support the Customer Experience team’s goals and enhance overall service delivery.

Requirements:

Proven, more than 2 years, experience in a customer support / customer success or related role, preferably in a technology environment.

A customer-centric mindset with a passion for helping others succeed.

Excellent communication skills, both written and verbal.

Strong problem-solving abilities and attention to detail.

Ability to work independently and as part of a team.

Proficiency in using customer support software and tools.

Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

Bachelor's degree in a related field or equivalent 2 year + work experience.
Multilingual skills: Proficient French and English are mandatory, other languages would be a plus.

","hiringOrganization":{"@type":"Organization","name":"CyberVadis","sameAs":"https://cybervadis.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Quatre Bornes, Mauritius","addressCountry":"Mauritius","addressRegion":"Africa"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"Customer Experience Specialist","datePosted":"2025-08-04","description":"

Company Description

Syngenta Group is one of the world’s leading sustainable agriculture innovation companies, with roots going back more than 250 years. Our 53,000 people across more than 100 countries strive every day to transform agriculture through tailor-made solutions for the benefit of farmers, society and our planet – making us the world’s most local agricultural technology and innovation partner. Syngenta Group is committed to operating at the highest standards of ethics and integrity. This is a commitment that we are making to investors, customers, society and employees. Syngenta Group is also committed to maintaining a workplace environment free from discrimination and harassment.

Job Description

Role purpose: Develop and implement customer campaigns to optimize customer experience.
\nKey responsibilities of role
\n • Drives business performance by supporting the sales team with customer marketing and
\ndemand generation activities. Leads execution of customer marketing-related activities in the
\nCustomer Relationship Management (CRM) tool.
\n • Implements the annual marketing plan in close connection with the sales team, and within the
\nagreed Marketing budget, including campaign planning, advertising and promotion (A&P)
\nexecution, marketing communication, product promotion materials, and digital marketing
\nplatform management.
\n • Designs and delivers campaigns, including NPIs, in close cooperation with the sales teams and
\nProduct Specialists through traditional and digital channels .
\n • Organizes customer events (demo days, demonstration fields local exhibitions, digital /virtual
\netc.)
\n • Develops and delivers marketing support and communication materials in compliance with
\ncompany branding guidelines and principles, and as the interface with external agencies.
\nLocalizes and leverages regional campaign communication content.
\n • Supports business performance improvement by providing data driven customer insights and
\nfeedback also with the support of A.I
\n • Provides supporting analytics to improve customer targeting for more effective campaign
\nplanning ,design and execution
\n • Manages the Syngenta Vegetable Seeds Country, country website and develops / maintains
\ninteraction with growers through social media, SEO, and messaging plantforms (e.g.
\nEmail/ Whatsap)
\n • Coordinates with sales team to actively and appropriatly use the CRM tool in support of A&P
\nand Customer Marketing campaigns, such as but not limited to adding customers to CRM
\ncampaigns, defining and managing lead capture and lead management/handoff processes,
\nimplementing lead capture strategy, and executing key-account marketing.
\n • Support and guidance on Campaigns/Resources prioritization by crop/CU based on historical
\noutputs, learnings and ROI.
\n • Manages assigned A&P budget and promotional inventory within a CU/Crop throghout the year
\naligned with strategic priorities defined by PS.
\n • Works with Territory Product Specialists to communicate customer-facing product
\ncommunication in-line with Product / Product Line strategy.

Qualifications

Knowledge, experience & capabilities
\n Minimum bachelors degree
\n Marketing experience: A strong background in marketing is essential, including experience in
\ndeveloping and executing successful marketing campaigns.

Customer experience knowledge: Understanding of customer behavior, preferences, and
\nexpectations is crucial to creating effective campaigns that drive sales and enhance the
\nexperience of customers.
\n Familiarity working within a Customer Relationship Management (CRM) system to manage leads,
\nidentify cusomters for a campaign, and manage data related to customer marketing and
\ncampaigns.
\n Familiarity with tools such as CRM systems (Salesforce Sales Cloud), marketing automation
\n(Salesforce Marketing Cloud), website CMS systems (Drupal), design templating software
\n(Canva), asset management systems (Bynder), and related marketing analytics tools.
\n Experience creating customer-facing marketing communication materials that are in line and
\ncompliant with a brand standards. Has demonstrated experience being the owner of customerfacing
\nmaterials in physical and digital media.
\n Experience working with outside marketing support services such as design agencies,
\nphotographers, videographers, copywriters, and creative service teams. Managing their scope of
\nwork, providing feedback and review, and managing their compliance with our brand standards.

Additional Information

Data analysis skills: The ability to analyze customer data and identify trends and insights is
\nimportant for developing targeted campaigns that resonate with customers.
\n Communication skills: Excellent communication skills are necessary to collaborate with crossfunctional
\nteams, communicate campaign objectives, and present campaign results to
\nstakeholders.
\n Project management skills: The ability to manage multiple projects simultaneously, prioritize tasks,
\nand meet deadlines is essential for success in this role.
\n Creative thinking: Developing innovative and creative campaign ideas that engage customers and
\ndifferentiate the brand from competitors is important.
\n Adaptability: The ability to adapt to changing customer needs and market trends is important for
\ncreating campaigns that remain relevant and effective over time.
\n Digital Marketing: Experience developing integrated marketing campaigns that leverage digital
\nmarketing channels. Familiarized with working in the prevalent digital marketing channels used in
\ntheir territory.
\n MarComm & Brand: Experience developing marketing communications and campaign materials
\nin-line with the brand, localized and adapted to their market. Ensures compliance with brand
\nstandards and marketing communications standards (grammar, spelling, clarity, etc.) in all
\nmaterials published in their market.

","hiringOrganization":{"@type":"Organization","name":"Syngenta Group","sameAs":"https://www.syngenta.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kouba, Algiers, Algeria","addressCountry":"Algeria","addressRegion":"Africa"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Customer Experience Specialist","datePosted":"2025-08-12","description":"

Criteria for Clickstop's internal hiring process:

Employee has been employed with Clickstop for at least 6 months.
Employee is Engaged.
Employee is meeting the expectations of their current role.
Employee is in good standing as defined by not currently under formal discipline and has not received formal discipline in the prior 90 days. 
Employee and their current manager have discussed the opportunity prior to applying.

What to expect during the internal hiring process:

Within three business days of submitting your application, you can expect the following:

Your current manager will receive a notification from Greenhouse prompting them to complete a scorecard evaluating your engagement and performance in your current role.
Your current manager and the Talent Acquisition Specialist (TAS) will meet to discuss the details of the scorecard, and it will be determined if we will proceed with your application.

If we choose to proceed, you will receive an email from the TAS notifying you that we will be proceeding with your application and it will include a scheduling link to set up time with the open role’s hiring manager
If we choose not to proceed, you will meet with your manager to discuss why we will not be proceeding with your application at this time.

Note: For remote work, internet speeds of 20 mbps are required.
Permanent residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, Pennsylvania or Florida.

This role is remote and hybrid capable. Active employees are encouraged to apply.

\n\n

We’re looking for a motivated, customer-focused professional to join our team as a Customer Experience Specialist for Pepper Joe's. In this role, you’ll be the first point of contact for our customers across multiple sales channels. You’ll provide exceptional service with a focus on one-touch resolution, manage order-related communications, and help maintain a positive brand reputation. When customer inquiries are light, you’ll contribute to special projects that enhance our website and improve the overall customer experience.

\"If you are ready to work in an environment where you are allowed the freedom and responsibility to act like an owner, and have a passion for helping customers, you won't regret joining Clickstop!\" - Tammy, Current Employee

Key Responsibilities

Respond promptly to phone calls, emails, and platform messages across all sales channels, including Etsy, Shopify, NetSuite, and Amazon.
Deliver excellent customer service with a focus on resolving issues in a single interaction whenever possible.
Monitor and manage customer reviews, ensuring timely and professional responses.
Oversee order management, tracking, and updates across multiple platforms.
Contribute to special projects during downtime, such as updating website content to provide helpful resources and improve the customer journey.
Engage in the training and onboarding of new team members, offering coaching and accountability aligned with quality standards.
Actively participate in cross-departmental initiatives to strengthen the customer experience, including monitoring carrier exceptions, managing claims, and providing proactive updates on order status.

Qualifications & Skills

Strong verbal and written communication skills with a professional, friendly tone.
Results-oriented mindset- balances delivering quality service with achieving business goals.
Proven ability to manage multiple communication channels efficiently.
Experience with online sales platforms such as Shopify, Etsy, Amazon, and/or NetSuite.
Strong problem-solving skills with accuracy, thoroughness, and a one-touch resolution approach.
Excellent organizational skills and attention to detail.
High accountability- takes ownership of work, meets deadlines, and follows through on commitments.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Proficiency with basic computer applications (Microsoft Office).
Comfort with learning and adapting to new software tools.
Proactive mindset- looks for opportunities to improve processes and create a positive impact without waiting for direction.
Resilient and adaptable when priorities shift or challenges arise.

What success looks like in this role: 

Success is marked by consistent delivery of exceptional service and sales outcomes, a deep understanding of quality control practices, and the ability to drive meaningful change. Customers are highly satisfied and loyal, referring others and asking for you by name. Internally, this role actively contributes to building an engaged, improvement-focused culture that aligns with company goals and upholds Clickstop’s standards of excellence.

Your work environment & position details:

Environment: On-Site, equipment provided; flexible hours as needed
Physical Demands: Primarily sedentary with some product handling
Required Education & Experience: Previous experience in customer service or quality control preferred

What Clickstop provides: 

The opportunity to pursue your best self (as an employee, parent, partner, citizen, etc.) We believe coming to work shouldn’t be transactional, but instead should be a purpose-driven experience.
An entrepreneurial environment where opportunities are endless for those who seek them.
Recognition for personal, team, and company accomplishments, because Clickstop’s success is a reflection of your engagement and excellence.
Professional and personal development opportunities.
We offer great benefits, a competitive compensation package, and a generous amount of time off. But what truly sets us apart is how we work and the environment we work in!
Full-Time benefits include: \n
- Health Insurance ($0 Premium Option)
- Dental & Vision Insurance
- 401K Match
- PTO, Paid Holidays, Wellness PTO, and Volunteer Time Off
- Life and Disability Insurance
- ESOP – After one full year of service and minimum hour requirement is met
\n

This role is an onsite position, reporting to Urbana, Iowa, 22.5 miles from Cedar Rapids, Iowa direct route via 380 N.
Employment is contingent upon the completion of a satisfactory background check.
Must be authorized to work in the United States.
Clickstop is an Equal Opportunity Employer.

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The Customer Experience Specialist is responsible for providing outstanding customer service by handling inquiries, resolving complaints, and managing invoice disputes efficiently and effectively. This role requires a proactive approach to improving customer satisfaction and enhancing the overall customer experience. The ideal candidate is a problem solver with strong communication skills and a passion for delivering excellent service.

Key Responsibilities:

Customer Interaction:

Respond with urgency to customer inquiries via phone, email, and chat.
Provide accurate information regarding services, and policies.
Address and resolve customer concerns in a professional and courteous manner.

Invoice Dispute Management:

Investigate and resolve invoice disputes by working closely with customers and internal
Ensure timely and accurate resolution of billing issues.
Communicate effectively with customers to explain resolutions and actions taken.

Continuous Improvement:

Identify opportunities for process improvements to enhance the customer experience.
Collaborate with cross-functional teams to implement improvements and monitor their effectiveness.
Participate in regular training and development sessions to stay updated on industry best practices and company policies.

Documentation and Reporting:

Maintain detailed and accurate records of customer interactions and resolutions.
Prepare and present reports on customer service metrics, including dispute resolution and customer feedback.
Provide insights and recommendations based on customer feedback to drive service enhancements.

Customer Relationship Management:

Build and maintain strong relationships with both internal and external customers to foster trust, credibility, and respect (TCR).
Proactively reach out to internal customers to ensure their satisfaction and address any potential issues.
Act as a customer advocate within the company, ensuring their needs and expectations are met.

Skills

Communication, Consultations, Contracts, Creating Rapport, Customer Satisfaction, Dealing with Objections or Rejection, Diligence, Engagement, Initiative, Monetary Exchange, Negotiation, Networking, Customer Setup, Persuasion, Presentations, Recordkeeping, Phone Etiquette, AI Familiarity

Competencies

Accountability, Written and Oral Communication, Customer/Quality Focus, Drive for Results, Follow-up, Interpersonal Skills, Problem Solving, Professionalism, Time Management.

","hiringOrganization":{"@type":"Organization","name":"Malin","sameAs":"https://www.malinusa.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Addison, TX, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Customer Experience Specialist","datePosted":"2025-08-20","description":"Our Purpose At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
How you'll make an impact
Xero’s Customer Experience (CX) team works collaboratively to provide 24/7 proactive and reactive support to a diverse range of Xero users, including small business owners, bookkeepers, and accountants. As a CX Specialist, you’ll be a passionate Xero brand ambassador, dedicated to delighting our customers and demonstrating the value Xero brings to their businesses.
In this role, you will provide support and guidance, demonstrating empathy by actively listening and putting yourself in our customers' shoes, to deliver consistently high-quality customer satisfaction across all contact channels. The work is both challenging and rewarding, requiring resilience and adaptability. While you may not always have immediate answers, you'll be someone who embraces challenges and adapts quickly to change. You’ll use your resilience and available resources to thoroughly and effectively research to provide best-in-class customer experiences across all our channels.
We are looking to add Customer Experience Specialists to our team who will work one of the following schedules:
‣ Monday through to Friday, 11:00 am - 8:00 pm‣ Sunday through to Thursday, 11:00 am - 8:00 pm‣ Tuesday through Saturday, 11:00 am - 8:00 pm
Please note that the anticipated start date will be in 13th October 2025.
If you're someone who thrives in a dynamic environment, we encourage you to apply. \n

What you'll do

Provide timely, high-quality support to customers of all levels, from beginners to experts, across all channels (such as phone, email and chat), including support for accounting and bookkeeping queries.
Manage customer inquiries through to resolution, ensuring customers are kept informed.
Accurately record case details using our case management system (e.g., Salesforce).
Communicate clearly and effectively to ensure high levels of customer satisfaction.
Proactively engage with customers to help them maximise the benefits of Xero.
Escalate unresolved issues appropriately, keeping customers updated throughout the process.
Achieve quality and productivity targets.
Stay up-to-date with Xero product changes and training.

What You'll Bring With You

Prior experience in a service environment, demonstrating the ability to meet service levels and quality targets.
Proven problem-solving and resolution skills.
Proficient IT skills, including experience with Microsoft Office or Google Suite; experience with accounting and case management tools are a plus.
Clear and concise communication skills, both written and verbal.
Confidence and comfort in making proactive & reactive outbound calls.
Diligence and commitment to following through and resolving customer problems.
Initiative, self-management skills, and flexibility.
A proven team player with a willingness to assist other team members.

How to Apply:
We encourage applications from all backgrounds and experiences. If you're passionate about providing exceptional customer service and helping small businesses succeed, we'd love to hear from you.
Why XeroOffering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.","hiringOrganization":{"@type":"Organization","name":"Xero","sameAs":"https://www.xero.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Auckland, NZ","addressCountry":"New Zealand","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Customer Experience Specialist","datePosted":"2025-08-20","description":"

The Opportunity

You will work with cross-functional team to develop strategies and stay informed of the latest trends and technological advancement in the retail ecommerce space and cross-border fulfilment.

Responsibilities

Build and support the CX partnership strategy for premier clients, working closely with account managers and other teams.
Manage a portfolio of high-value clients, helping them hit (and exceed) their revenue and growth goals.
Cultivate a customer-centric approach with your client relationships to ensure the VOC is a key driver in partnership decisions.
Collaborate with internal teams to ensure we’re meeting client expectations, service levels, and business goals.
Lead improvement initiatives that focus on optimisation and customer experience, delivering real results for clients.
Liaise with internal departments to ensure that any client issues are dealt with in a timely and efficient manner.
Be a trusted adviser and catalyst for extraordinary growth for your clients.
Become an expert on the client’s industry and business to ensure we are bringing the best solutions and programs to increase revenue.
Take part in regular business reviews (MBRs/QBRs) with clients and internal teams.
Track client performance, spot trends, and share insights that help shape strategy.

Requirements

A Bachelor’s degree is required; a Master’s is a bonus.
3+ years experience in a B2C e-commerce environment with demonstrable experience in understanding the online shopper's journey.
A background in customer-facing roles where you’ve focused on building positive relationships and delivering great experiences.
A track record of helping clients succeed - ideally in ecommerce or a similar industry.
A genuine passion for advocating for customers and helping them grow.
Solid understanding of the B2C ecommerce space, especially in online retail.
Strong commercial awareness and experience managing client contracts.
Experience running strategic planning sessions to shape future success.
Excellent communication and presentation skills - you’re confident with both clients and colleagues.
A natural relationship builder who can influence and collaborate across team.

About ESW

Why join us?

Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

#LI-VC1 #LI-Hybrid

","hiringOrganization":{"@type":"Organization","name":"ESW","sameAs":"https://esw.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Madrid","addressCountry":"Spain","addressRegion":"Europe"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Customer Experience Specialist","datePosted":"2025-08-20","description":"

The Opportunity

You will work with cross-functional team to develop strategies and stay informed of the latest trends and technological advancement in the retail ecommerce space and cross-border fulfilment.

Responsibilities

Build and support the CX partnership strategy for premier clients, working closely with account managers and other teams.
Manage a portfolio of high-value clients, helping them hit (and exceed) their revenue and growth goals.
Cultivate a customer-centric approach with your client relationships to ensure the VOC is a key driver in partnership decisions.
Collaborate with internal teams to ensure we’re meeting client expectations, service levels, and business goals.
Lead improvement initiatives that focus on optimisation and customer experience, delivering real results for clients.
Liaise with internal departments to ensure that any client issues are dealt with in a timely and efficient manner.
Be a trusted adviser and catalyst for extraordinary growth for your clients.
Become an expert on the client’s industry and business to ensure we are bringing the best solutions and programs to increase revenue.
Take part in regular business reviews (MBRs/QBRs) with clients and internal teams.
Track client performance, spot trends, and share insights that help shape strategy.

Requirements

A Bachelor’s degree is required; a Master’s is a bonus.
3+ years experience in a B2C e-commerce environment with demonstrable experience in understanding the online shopper's journey.
A background in customer-facing roles where you’ve focused on building positive relationships and delivering great experiences.
A track record of helping clients succeed - ideally in ecommerce or a similar industry.
A genuine passion for advocating for customers and helping them grow.
Solid understanding of the B2C ecommerce space, especially in online retail.
Strong commercial awareness and experience managing client contracts.
Experience running strategic planning sessions to shape future success.
Excellent communication and presentation skills - you’re confident with both clients and colleagues.
A natural relationship builder who can influence and collaborate across teams.

About ESW

Why join us?

Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

#LI-VC1 #LI-Hybrid

","hiringOrganization":{"@type":"Organization","name":"ESW","sameAs":"https://esw.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Co. Dublin","addressCountry":"Ireland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":15,"item":{"@type":"JobPosting","title":"Customer Experience Specialist","datePosted":"2025-08-21","description":"

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

PRIMARY FUNCTION:

The Customer Experience Specialist plays a critical role in supporting customers throughout the lifecycle of pump products and services. This role ensures a seamless experience by managing inquiries, resolving basic technical and order-related issues, and collaborating with internal teams to deliver timely and accurate solutions. This role will contribute to exceptional service to our customers/distributors by providing support in lead management, price quotes, part and pump inquiries, order placement, reporting, tracking of shipments, as well as providing customer support after the order has been attained. The ideal candidate will have a strong understanding of industrial equipment, particularly pumps, and a passion for delivering exceptional service.

PRIMARY DUTIES AND RESPONSIBILITIES:

Serve as the first point of contact for customers regarding product inquiries, order status, technical support, and service requests.
Provide knowledgeable support on pump specifications, applications, and compatibility based on customer needs.
Coordinate with sales, operations, engineering, technical services, quality, compliance, and logistics teams to ensure accurate and timely order fulfillment.
Assist in resolving customer issues related to product performance, and service scheduling.
Maintain detailed records of customer interactions in CRM systems, and utilize CRM systems to complete activities such as responding to phone and digital inquiries, review special discounts, lead conversions and ensure follow-up actions are completed.
Assist in preparing quotes, processing orders, resolving problems surrounding order entry process, and managing returns or replacements.
Monitor customer satisfaction and escalate recurring issues or feedback to relevant departments for continuous improvement.
Support the sales team with customer insights and assist in pre- and post-sales activities.
Providing customer with product information when current or obsolete information is provided by customer including, but not limited to, model number, serial number, order information. Utilize ERP, CRM, product portals, website, public files and kit lookup tools for most accurate information.
Participate in training programs to stay updated on product knowledge and service techniques.
Participate in KPI reporting, cross-training, 5S and other duties as assigned.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

High School diploma or equivalent; Associates or additional education preferred.
Minimum three years’ experience in a customer-facing and/or training role preferred.
Two plus years’ experience with an ERP system; JD Edwards operating system preferred.
Proficiency in CRM software and customer support tools; Microsoft Dynamics preferred.
Proficiency in Microsoft Office software (Excel experience preferred).

OTHER SPECIAL REQUIREMENTS

Ability to multitask and manage time effectively.
Strong communication (written and verbal), interpersonal, and problem-solving skills.
Strong change management skills.
Empathy, patience, and a customer-first mindset.
Familiarity with pump systems, fluid handling equipment, or mechanical components is highly desirable.
Technical aptitude and willingness to learn about pump products and applications.

WORK ENVIRONMENT REQUIREMENTS:

Office and Virtual workplace
Ability to move within office and manufacturing complex.
Regularly required to talk or hear; use hands to finger, handle, or feel; and sit for extended periods of time
Occasionally required to stand; walk and reach with hands and arms

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

","hiringOrganization":{"@type":"Organization","name":"IDEX Corporation","sameAs":"https://www.idexcorp.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mansfield, Ohio, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"Customer Experience Specialist","datePosted":"2025-08-19","description":"

Deeply understand client business needs and provide premium support to key accounts, delivering prompt and accurate responses via phone/email for pre-sales inquiries, order tracking, and post-sales issues.

• Collect and consolidate product issues & client requirements, analyze data, and coordinate with cross-functional teams to drive problem resolution and process optimization.

• Efficiently handle complaints and claims with end-to-end case closure to enhance satisfaction levels, service quality, and positive feedback rates.

• Optimize user experience by refining CRM strategies and user engagement programs to strengthen brand loyalty.

Requirements

Strong multitasking & time management skills, excellent communication, and cross-department collaboration (experience in supply chain management/e-commerce logistics is a plus).

• Customer-centric mindset with strong problem-solving abilities.

• Exceptional cross-functional coordination, efficiently collaborating with sales, product, and tech teams.

• Thrives in fast-paced environments, executing multiple tasks with high efficiency.

• Proficient in Excel for data analysis to support operational decision-making.

• Fluent in Mandarin（Proficient in Chinese） (written & spoken).

• Valid U.S. work authorization (work visa/green card/citizenship required).

• U.S. driver’s license & willingness to travel frequently by car.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Work mode includes hybrid and remote options

","hiringOrganization":{"@type":"Organization","name":"UniUni Logistics","sameAs":"https://uniuni.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, United States - Remote","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"Customer Experience Specialist","datePosted":"2025-08-20","description":"

Our Brand

Synonymous with accessible luxury, casual glamour and an ineffably Australian appreciation for the good life, Oroton is the preeminent luxury lifestyle brand in Australia, founded in Sydney in 1938. Oroton has become one of Australia’s most prestigious and iconic brands, celebrated and loved for its unique heritage and ability to stay at the forefront of international trends. Today, all of our products are designed in Australia by our talented design team and crafted using the finest materials which are sourced from around the world.

The Role

We are looking for a passionate and energetic Customer Experience Specialist to join our team in our Doncaster Boutique in Melbourne! A key component of this role is leading by example in Styling initiatives and driving sales through the fostering of client relationships. This is a key role in the Boutique and we are looking for someone to champion our Ready-to-Wear offering to new and existing clients. This role is for a retailer who is truly passionate about progressing their career with Oroton - our people and product are at the heart of what we do.

This role is a casual position, where you will need availability across both weekdays and weekends.

You’ll excel in this role if you have:

\nClient Engagement: Provide tailored, 1:1 service to clients, assisting them with product selection, styling advice, and creating a unique and memorable shopping experience
\nExpert Product Knowledge: Become a product knowledge expert across our premium Ready-to-Wear and accessories products, ensuring you can offer insightful and tailored styling recommendations to your clients
\nDriving Sales: Actively contribute to sales targets through the development of new and maintenance of existing client relationships and the continued identification of opportunities to upsell and cross-sell.
\nStore Presentation: Contribute to the implement and maintenance of impeccable displays and visual merchandising in line with Oroton standards
\nTeam Collaboration: Work alongside the store leadership team to create a positive, collaborative and high-achieving team environment, with a particular focus on the creation and implementation of styling standards

What you’ll bring to Oroton!

A proven track record of working as part of a retail team, hitting the bulls-eye on KPIs, and smashing store targets.
High attention to detail and proven clienteling experience.
An attitude that thrives in a fast-paced, high-volume retail environment.
A keen eye for styling and a love for luxury products.
A positive attitude that keeps the team inspired and excited every day. You make work fun and invigorating!

Some benefits on offer as an Oroton employee include:

Generous remuneration package, including: a bonus structure on offer, Team incentive programs and Oroton product discounts!
A structured training plan to learn the ins and outs of Oroton’s 5 P’s
Enjoy discounts with WHEREFIT to gyms, ICONIC Sport, Adore Beauty & HelloFresh
Training and development opportunities for all team
Fun, supportive, and dynamic team culture

Does this sound like you? If you're ready to bring the excitement to our store and steer our team towards continued success, we would love to hear from you! Apply today and ignite your career with Oroton!

You must have full Australian working rights to be considered for this role.

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Company Description

Flexible locations: Melbourne, Sydney, or Brisbane
Secure a permanent, full-time role with stability and growth opportunities
Build your skills with full training in life insurance
Work in a friendly, supportive team environment
Work on a roster between 8am–7pm, Monday to Friday (NSW hours)

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

Customer Experience Specialist – Join Australia’s No.1 Life Insurer!
\nWe are open to Melbourne / Sydney / Brisbane
\nFlexible Work Options | Full-time
\nStart Date: Tuesday 7th October 2025

We’re looking for friendly, motivated people to join our Customer Experience team and help us make every customer interaction a positive one. You’ll provide excellent service by following our customer practices, being authentic, empathetic, engaging, aware of risk, and doing what you say you’ll do.

In this role you will: 

Be the first point of contact for customers and aim to resolve their query on the spot
Complete simple admin tasks quickly and accurately
Help with escalations or complaints, working to resolve them as soon as possible
Follow privacy and compliance rules in all customer interactions
Spot patterns or common issues and share ideas to help fix them
Be a supportive team member, sharing knowledge and helping others when needed
Work with other teams when extra help is needed
Receive full training to learn about life insurance, our products, and our systems – with plenty of support as you grow in the role

Qualifications

A genuine passion for helping customers and a friendly, professional phone manner
Great team player with a positive attitude
Clear verbal and written communication skills
Able to multitask and manage your time well
Experience in a contact centre or customer service role (preferred, but not essential)
Willing to work on a roster between 8am–7pm, Monday to Friday (NSW hours)

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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Company Description

Flexible locations: Melbourne, Sydney, or Brisbane
Secure a permanent, full-time role with stability and growth opportunities
Build your skills with full training in life insurance
Work in a friendly, supportive team environment
Work on a roster between 8am–7pm, Monday to Friday (NSW hours)

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

Customer Experience Specialist – Join Australia’s No.1 Life Insurer!
\nWe are open to Melbourne / Sydney / Brisbane
\nFlexible Work Options | Full-time
\nStart Date: Tuesday 7th October 2025

In this role you will: 

Be the first point of contact for customers and aim to resolve their query on the spot
Complete simple admin tasks quickly and accurately
Help with escalations or complaints, working to resolve them as soon as possible
Follow privacy and compliance rules in all customer interactions
Spot patterns or common issues and share ideas to help fix them
Be a supportive team member, sharing knowledge and helping others when needed
Work with other teams when extra help is needed
Receive full training to learn about life insurance, our products, and our systems – with plenty of support as you grow in the role

Qualifications

A genuine passion for helping customers and a friendly, professional phone manner
Great team player with a positive attitude
Clear verbal and written communication skills
Able to multitask and manage your time well
Experience in a contact centre or customer service role (preferred, but not essential)
Willing to work on a roster between 8am–7pm, Monday to Friday (NSW hours)

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

#LI-Hybrid 

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Your role

To retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.

What you'll be doing

What We Need

At Corpay, we are committed to delivering exceptional experiences to our customers, starting from their very first interaction with us. We value proactive, dedicated, and results-driven individuals who are passionate about helping our customers succeed. We currently have an exciting opportunity to join our Australasia Customer Experience Team servicing Australian and New Zealand customers.

Role Responsibilities

As a Customer Experience Specialist, you will play a pivotal role in retaining our customers by managing and exceeding expectations through delivering a high-quality service that focuses on our customer centric approach. You’ll build and develop positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of customer excellence whilst adhering to service level agreements. The yearly salary for this role is $55,000 plus a monthly target incentive, and the working hours are Monday to Friday from 11:30 am to 7:30 pm (afternoon shift).

The key responsibilities of the role will include:

General inbound queries (telephone and email based)
Creation and maintenance of customer accounts including:
- Card activations, replacements, and terminations
- Validation and processing of transactions
- Problem resolution and triaging
- Case management
- Respond to and resolve product or service issues that customers are experiencing.

Qualifications & Skills

The successful candidate will have 1 to 3 years’ previous experience in a customer service or senior administrator role. You are an expert communicator, with excellent active listening skills and the ability to show empathy with customers. You are a strong problem solver and can identify solutions for customers' particular situation as well as assimilate information quickly and accurately. You enjoy learning and can learn quickly. You take ownership of your role and can take on constructive feedback to continuously develop. You are enthusiastic about helping people and can easily build trust and rapport with customers and colleagues alike. You are patient and adaptable when dealing with others. You will be committed to customer-centric outcomes and first point resolution. Card sector experience and experience in the automotive, fuels, oil and/or energy sector, payments, credit or debit card services will be highly regarded.

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. 

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

","hiringOrganization":{"@type":"Organization","name":"Corpay","sameAs":"https://www.corpay.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Auckland, New Zealand","addressCountry":"New Zealand","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Customer Experience Specialist","datePosted":"2025-08-21","description":"

Solliciteer als Customer Experience Specialist

Als Customer Experience Specialist, ben jij het eerste aanspreekpunt voor alle inkomende vragen over onze software. Met jouw klantgerichtheid en kennis vertaal je vragen naar oplossingen en doe je dit op een proactieve en hyper persoonlijke manier. Hierbij heb je de vrijheid om de meest effectieve service aan te bieden. Kies je ervoor om de telefoon te pakken om het probleem te bespreken, of organiseer je een online call? Of is het een complexer vraagstuk waarvoor je liever op locatie ondersteuning biedt? Alles is mogelijk, en we doen er alles aan om onze partners optimaal te ondersteunen in hun gebruik van de software.

Dit is dus geen typisch callcenter: het is een dynamische en levendige omgeving waar eersteklas service wordt geleverd. Ons doel? Een nieuwe definitie creëren van hoe geweldige service eruit ziet en de gouden standaard zetten in onze branche. Als lid van het Professional Services-team is het jouw missie om het grenzeloze potentieel van onze innovatieve software voor elke gebruiker duidelijk te maken.

Stel je een plek voor met de volgende werkzaamheden

Jij bent de stem van Yuki: Het vertrouwde eerste aanspreekpunt voor onze community van accountants en ondernemers. Je zet klantvragen om in oplossingen met een proactieve en persoonlijke aanpak en hebt daarbij de vrijheid om de meest geschikte manier van service te kiezen. Of dat nu een partnerbezoek is, een online bel-afspraak of een reguliere e-mail; jij bepaalt wat het beste past bij de situatie. Dát is wat echte persoonlijke service betekent!
Adviseren, begeleiden en helpen: Wij streven ernaar onze gebruikers op te leiden en hen te helpen het maximale uit elke beschikbare functie te halen. Met jouw (boekhoudkundige) expertise speel je een cruciale rol in het begeleiden van onze partners bij het gebruik van de software. Daarnaast kun je met deze specifieke kennis ook jouw collega’s ondersteunen en helpen!
Custom programs: Wij willen onze partners ondersteunen in het optimaal gebruik van onze software. Dit betekent dat we een speciaal maatwerktraject aanbieden. Als Customer Experience Specialist ben jij de spil in deze ondersteuning en fungeer je als contactpersoon voor alle software gerelateerde vragen.

Wat houdt dit verder in? Je zult regelmatig samen met je collega's van Customer Success onze partners bezoeken, sessies geven en bijwonen. Het doel is om hen gedurende dit traject te begeleiden, zodat ze het maximale uit de software kunnen halen

Deelname aan projecten: Als team zijn we niet alleen gericht op het oplossen van klantvragen. We doen veel meer dan dat. Daarom zal je, naast het oplossen van problemen, ook actief deelnemen aan projecten. Dit kan variëren van het onderzoeken van onze p-NPS, het geven van presentaties tijdens trainingen en de implementatie van AI. En er is nog veel meer. Op deze manier heb je veel diversiteit in je dagelijkse werkzaamheden en is geen dag hetzelfde

Ben jij de support held die we zoeken?

Je reis bij Yuki zit vol potentieel, en is dus meer dan alleen ondersteuning bieden. Wij geloven dat een gevarieerde functie je betrokken houdt en mogelijkheden biedt voor brede ontwikkeling. Daarom heb je bij ons de mogelijkheid om te participeren in verschillende projecten die bijdragen aan het behalen van de teamdoelstellingen. Wij willen je niet alleen een goede Yuki collega maken maar je ook helpen om bepaalde competenties te ontwikkelen die je ook later in je carrière van pas komen.

Hoe ziet dat er in de praktijk uit? Na je inwerkperiode kun je je eigen carrièrepad uitstippelen - wil je je richten op je technische kennis of wil je de ster worden in klantrelaties? Wellicht heb jij leidinggevende ambities? Jij kiest zelf je pad en wij faciliteren je ontwikkeling.

Lijkt je dit interessant en zijn de onderstaande punten jou niet vreemd, dan ben jij degene die we zoeken!

Minimum MBO+ niveau.
Je hebt 2-3 jaar relevante ervaring.
Kennis van de accountancy-markt of boekhoudkundige kennis is een pré
Je bent een meester in communiceren en samenwerken en spreekt vloeiend Nederlands.
Pro-activiteit en enthousiasme zijn je middle names, en als echte teamplayer weet je dat we samen meer bereiken!

Waarom wil je werken bij Yuki?

Competitief pakket: Een jaarcontract met aantrekkelijke extra voordelen zoals gezonde lunches en leefstijlcoaches.
Ontwikkelingsbudget: Profiteer van een royaal opleidingsbudget dat vanaf dag één beschikbaar is;
Flexibele balans tussen werk en privé: Hybride werken wordt ondersteund - maar we motiveren je ook om naar kantoor te komen.
Volop mogelijkheden: Maak deel uit van de wereldwijde Visma groep in een established enterprise met een scale-up mentaliteit.
Heel erg coole events: Neem deel aan tal van evenementen gericht op netwerken, leren en sporten.
Maak deel uit van het Yuki team: Leef je uit in ons diverse, internationale team (met kantoren in Rotterdam, Antwerpen en Barcelona).
Sfeer! Bij ons draait alles om sfeer, van teambuilding tot vrijdagborrels. Verwacht een dynamische buzz in combinatie met een competitieve pingpong!

Hoe ziet het proces eruit?

Solliciteer: Solliciteer nu! We nemen zo snel mogelijk contact met je op.
Maak kennis met ons: Leer ons kennen via een kort telefoongesprek om kennis te maken met ons Talent Acquisition Team.
Eerste interview: Duik dieper in ons eerste interview met je Team Lead.
Tweede interview: Rond het sollicitatiegesprek af met onze HR-manager en manager van Professional Services.
Aanbod: Als we een match zien - ontvang je een aanbod.

Note for non-Dutch candidates: Fluency in Dutch, both written and spoken, is a hard requirement.

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Your Impact

Asahi Beverages is currently looking to hire a best-in-class Customer Experience Specialist to join our team based in Southbank, Melbourne.

If you are an experienced customer service specialist with a mind for problem solving and a keen eye for detail this is the role for you!

About the role

Take ownership of customer inquiries by utilizing strong problem-solving skills to identify, investigate, and resolve issues promptly, ensuring first-call resolution and delivering exceptional service in alignment with company standards.
Work across multiple systems to find tailored solutions for our customers.
Strive for positive customer feedback.
Respond to any phone based or live chat queries.

About you

You are curious and seeking to work within a customer centric driven team that continuously challenges you. In addition, you will have:

Experience in an inbound customer service role involving problem solving, logistics, operations or inventory
Experience working in an environment with structured KPI’s.
Telephone etiquette that is second to none, exceptional customer interaction skills.
You excel in administration, demonstrating accuracy and efficiency to ensure smooth and effective contact centre support.
Solution driven mindset.
The ability to work across different systems including SAP, Salesforce & PCP.

What we offer

A close-knit team who support and champion each other.
Continuous coaching and learning opportunities.
Awesome office environment with access to new product launches, tastings and events.

Why Asahi Beverages?

At Asahi Beverages, we're passionate about crafting more than just drinks - we craft moments of connection, celebration, and shared enjoyment. We bring together a diverse portfolio of iconic beverage brands, a commitment to quality, and a drive to constantly innovate. Headquartered in Melbourne and with facilities right across Australia and New Zealand, you’ll find Asahi is a place where talent is nurtured, and ambition is rewarded. If you’re ready to toast your future, we’re ready to meet you.

We are a Circle Back Initiative employer and commit to responding to all applicants.

","hiringOrganization":{"@type":"Organization","name":"Asahi Beverages","sameAs":"https://www.asahi.com.au/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Melbourne","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"Customer Experience Specialist","datePosted":"2025-08-22","description":"

Our Brand

The Role

We are looking for a passionate and energetic Customer Experience Specialist to join our Perth DFO team! In this role, you’ll help create an exceptional in-store experience, delivering personalised service, offering styling advice, and making every customer feel welcome. You’ll thrive in a fast-paced environment where your people skills and attention to detail shine. From helping customers find the perfect piece to managing stock and maintaining beautiful displays, your impact will be felt throughout the store.

This is a casual position, where you will need availability across both weekdays and weekends.

You’ll excel in this role if you have:

Deliver personalised, one-on-one service by assisting clients with product selection and styling advice to create memorable shopping experiences
Develop expert knowledge of our premium Ready-to-Wear and accessories to provide tailored and insightful recommendations
Drive sales by building strong client relationships, identifying opportunities to upsell and cross-sell, and consistently meeting targets
Maintain impeccable store presentation and visual merchandising in line with Oroton’s high standards
Collaborate with the store leadership team to foster a positive, high-performing environment and support styling standards implementation

What you’ll bring to Oroton!

A proven track record of working as part of a retail team, hitting the bulls-eye on KPIs, and smashing store targets.
High attention to detail and proven clienteling experience.
An attitude that thrives in a fast-paced, high-volume retail environment.
A keen eye for styling and a love for luxury products.
A positive attitude that keeps the team inspired and excited every day. You make work fun and invigorating!

Some benefits on offer as an Oroton employee include:

Generous remuneration package, including: a bonus structure on offer, Team incentive programs and Oroton product discounts!
A structured training plan to learn the ins and outs of Oroton’s 5 P’s
Enjoy discounts with WHEREFIT to gyms, ICONIC Sport, Adore Beauty & HelloFresh
Training and development opportunities for all team
Fun, supportive, and dynamic team culture

Step into a role where your passion for style and exceptional service shapes unforgettable experiences - join Oroton today!

You must have full Australian working rights to be considered for this role.

","hiringOrganization":{"@type":"Organization","name":"Oroton","sameAs":"https://www.oroton.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Perth Airport, Western Australia 6105, Australia","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"Customer Experience Specialist (Dutch)","datePosted":"2025-07-21","description":"

CIRRO is a global cross-border e-commerce infrastructure service provider. Our company's significant strengths lie in the logistics and fulfillment solutions we provide to international e-commerce sellers. We operate logistic hubs in over 30 countries, including the US, the UK, the EU, and Australia. CIRRO currently has three sub-brands:

CIRRO-Commerce, CIRRO Fulfillment and CIRRO Parcel.

CIRRO Parcel revolutionizes last-mile delivery, integrating top Delivery Service Partner (DSP) resources across France and Netherlands. We cater to a wide range of industries including fashion, electronics, and sports. From market places and e-commerce sellers to local retail shops, we have the expertise to meet specific delivery needs. With advanced technology support, we optimize routes, streamline processes, and minimize delivery times and offer real-time tracking for transparency and peace of mind.

Due to business expansion, CIRRO is offering an opportunity for the position of Customer Experience Specialist (Dutch) in our warehouse located in Amsterdam.

Tasks

Answer customer calls and respond to online inquiries daily, addressing questions regarding shipment tracking and delivery, and ensuring customersatisfaction through clear and accurate communication.
Record and update customer information in the company system to ensure effective follow-up on shipments and complaints.
Handle delivery-related incidents such as delays or missing packages, initiate investigations, and coordinate with logistics partners to resolve issues promptly.
Inform customers about resolutions or compensation measures for delivery issues, and ensure a satisfactory closure of each case.
Participate in return merchandise management and ensure the return process is executed in accordance with company policy.
Collaborate with the logistics team to optimize shipping and delivery processes, contributing suggestions for continuous improvement of the company’slogistics services.
Develop in-depth knowledge of the company’s products, services, and internal logistics processes to provide customers with accurate and helpful information.

Requirements

Bachelor's degree or above, with an independent understanding and perspective on customerservice.
Experience in local logistics customerservice in the Netherlands, familiar with customerservice management
and operational processes.
Strong communication skills, ability to work under pressure, good team spirit, and problem-solving ability.
Oriented towards serving customers and creating value for them.
Proficient in Dutch and English. Proficiency in Chinese is a bonus.

","hiringOrganization":{"@type":"Organization","name":"Cirro Parcel","sameAs":"https://www.cirroparcel.nl/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Amsterdam, The Netherlands","addressCountry":"The Netherlands","addressRegion":"Europe"}}}},{"@type":"ListItem","position":25,"item":{"@type":"JobPosting","title":"Customer Experience Specialist - Linwood","datePosted":"2025-08-04","description":"

We are a full-service GP provider, but not your typical GP practice. We’re re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do.

This role is pivotal to our Customer Experience Team. You will be delivering outstanding customer service and support, leading to better health outcomes for our customers. You will work closely with our clinical and non-clinical teams on all aspects of delivering and improving great customer experience.

Linwood Medical Centre provides health care services to the East Christchurch community. Located in Eastgate Shopping Centre, we are proud to work closely with The Loft Community Wellbeing Services.

About the role:

Your focus will be delivering customer-first service, liaising with patients, their families and care providers. You will be the “go to” for resolving customer experience issues and providing support to the clinical team. Ultimately, you will be proactive in making all patient experiences seamless, accessible, timely, and as safe as possible. Key responsibilities include:

Answering customer queries via phone, social media, email & messaging within our app.
Providing insight into process improvement within the Customer Experience Team
Assisting with clinical enrolments
Handling patient files
Invoicing, billing & appointment bookings.

Experience Required:

Customer service experience
Able to thrive in a fast-paced environment
Exceptional written and verbal communication skills
Detail oriented and the ability to multitask
Team player who can collaborate with various departments
Tech savvy
Ability to think on your feet and display good judgment and decision making skills

If you're passionate about customer care and would like to step into the healthcare industry to make a difference, we would love to hear from you!

","hiringOrganization":{"@type":"Organization","name":"Tend","sameAs":"https://www.tend.nz"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Christchurch, New Zealand","addressCountry":"New Zealand","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Customer Experience Specialist (Hybrid)","datePosted":"2025-08-03","description":"

This is a rare opportunity to be one of the first members of a new ‘Customer Experience Specialist' role we’re making. We’re offering a new type of experience for our patients and you’ll play an exciting role in helping us build our patient experience tools and processes from scratch. You'll be a key hire that is crucial to the success of MANUAL and the Patient Experience Team over the coming months and beyond.

Your goal is to create an experience so good our patients have to tell their friends about us. You'll be the first person our patients speak to and you'll advocate their voice throughout the company.

You’re someone who makes things happen despite ambiguity and can calmly handle periods of breakneck scaling and moments of chaos. You have a passion for solving real patient problems as well as design and innovation.

What you'll be doing

Helping solve our patient problems with world class service when they get in touch
Being the voice of MANUAL and working with patients to help guide them through their journey.
Working closely with various teams to make sure we’re unblocking any potential barriers patients may face
Creating and improving processes that allow us to help patients in the most effective way possible

Requirements

You're good at explaining things to people and you are thoughtful in all of your interactions
You have some experience working in a customer support role within a scaling tech startup environment. Bonus points for a healthtech company.
You see feedback as a gift, and constantly look for ways to improve your work and grow as a person
You're super organised, live by your calendar and know how to develop processes to make sure you never miss a beat!
You have excellent written and verbal communication
You have a \"roll up your sleeves\" mentality where you're willing to learn and jump into unknown situations
You are excited about healthcare and what we're building at MANUAL
You can work from our London Bridge HQ 3 days per week (Tuesday-Thursday)

How you operate:

\n\n

Think big - you're inspired by frighteningly ambitious solutions to big patient problems, you approach them from first principles and you have the determination to clear hurdles to get there.
Move fast - you set just the right pace, you collaborate well and you're a clear communicator that can quickly understand people's needs and help them find a solution.
Make it better - you think about the bigger picture, you have a growth mindset with yourself and others (including a healthy relationship with feedback), you're hard on problems not people and do whatever you can to help our patients.

Salary & Benefits:

Salary is up to £30,000 depending on experience
25 days holiday, plus bank holidays
Hybrid role based in London Bridge 3 days a week with lunch once a week
Private medical insurance
£400 annual Learning & Development budget
Gym & Wellness benefit with Wellhub
Annual company retreat
Cycle to work scheme
Electric car scheme
Healthy snacks & drinks in the office

ABOUT MANUAL

MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.

MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand.

We’re destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one’s health and wellbeing. A place that didn't exist until now.

Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond,

After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK’s fastest-growing healthtech and help supercharge our mission.

Websites:

https://www.manual.co/

https://www.joinvoy.com/

EQUAL EMPLOYMENT OPPORTUNITY

Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline.

We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.

","hiringOrganization":{"@type":"Organization","name":"Manual","sameAs":"https://www.manual.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, Greater London, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"Customer Experience Specialist - Bilingual","datePosted":"2025-08-01","description":"

Summary

As a Customer Experience Specialist, you will play a crucial role in ensuring a seamless experience for our customers. You will address system performance and maintenance inquiries, handle incoming and outbound calls professionally, and adhere to regulatory and company policies. Your primary focus will be on delivering a consistent and high level of service, meeting revenue targets, and achieving call objectives.

This is an on-site position located in Houston, TX.

Essential Job Functions

Respond to customer inquiries regarding PosiGen contractual obligations, system performance, and maintenance.
Handle inbound and outbound customer calls professionally and efficiently.
Ensure compliance with regulatory requirements and company policies at all times.
Provide a consistent, high-quality customer service experience.
Meet or exceed revenue targets and call objectives.
Accurately update customer records and input data efficiently.
Address customer concerns promptly and escalate as needed, ensuring cross-functional teams are informed.
Clearly explain lease terms and contractual details as appropriate.
Complete administrative tasks to support departmental operations.
Adhere to strict company policies and procedures to ensure compliance.
Other duties as assigned by leadership.

Qualifications & Requirements

High school diploma or GED required
Minimum two years of customer service experience required
Salesforce experience is a plus
Proficiency in Google Workspace is preferred
Bilingual candidates are strongly preferred
Excellent written and verbal communication skills required
Strong customer service skills and experience required

Physical Demands
The physical requirements outlined are essential for performing the core duties of this role.

Primary responsibilities involve regular speaking, listening, standing, walking, using hands to handle or feel objects, and reaching with arms.
Occasionally, the role may require sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.

EEO Statement
PosiGen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding, please reach out to careers@posigen.com or hr@posigen.com to request an accommodation.

Base Salary$19—$21 USD","hiringOrganization":{"@type":"Organization","name":"PosiGen","sameAs":"https://www.posigen.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Houston, TX","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"Global Customer Experience Specialist","datePosted":"2025-08-02","description":"

Description

RxSight® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world’s first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company’s mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.

OVERVIEW:

Reporting to the Associate Director of Commercial Operations, the Global Customer Experience Specialist is responsible for end-to-end support of RxSight’s international (OUS) commercial activities. This role ensures exceptional service and operational efficiency by coordinating order processing, managing onboarding, handling returns, and resolving inquiries while maintaining deep expertise in international duties, taxes, and freight requirements. The Specialist will utilize QAD, PowerBI, and Smartsheet to streamline processes and uphold data integrity across all platforms.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Train and develop proficiency in QAD ERP System, RxSight technology, and relevant tools, including the Light Adjustable Lens, Light Delivery Device, PowerBI, and Smartsheet.
Own the New Customer Onboarding Process for all OUS accounts, coordinating with Sales Contracts, Finance, and Field teams.
Accurately enter and maintain sales orders and distributor relationships in QAD, ensuring correct pricing, duties, and taxes.
Support OUS Field Teams by processing orders for training materials, replacement and spare parts orders, and marketing materials.
Process Returns, collaborating with Quality to ensure compliance and efficient returns processing.
Partner with Consignment Team to ensure inventory balances and cycle counts are completed.
Coordinate daily with our Warehouse and carriers to book international shipments, prep all paperwork (commercial invoices, packing lists, certificates of origin), and handle customs filings.
Coordinate with Finance to ensure compliance with revenue recognition rules are met and VAT’s are handled properly.
Address customer inquiries using available resources to deliver effective and timely resolutions.
Maintain and validate the accuracy of all data entered for new customers, existing accounts, and updates to customer information.
Regularly review and audit data for completeness, consistency, and compliance with company standards.
Proactively identify and resolve discrepancies or errors, collaborating with relevant teams to ensure data integrity across all platforms.
Optimization of processes to ensure consistency, compliance, and high levels of customer satisfaction.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Deep knowledge of international shipping regulations, import/export laws, customs clearance, and all the paperwork (commercial invoices, packing lists, COOs)
Comfortable breaking down tariffs, duties, and taxes.
Proven track record coordinating carriers, tracking OUS shipments, and troubleshooting freight issues and escalations.
Customer service pro, ideally with hands-on consignment inventory experience
Clear, professional communicator
Exceptionally organized, able to juggle multiple priorities without missing a detail
Overtime may be required during periods of high volume to ensure timely completion of daily responsibilities.
Hands-on ERP user (QAD or similar) with experience supporting customers through order-to-cash processes
Solid skills in Word, Excel, and Outlook.
Able to take on complex, high-priority tasks independently
Demonstrates strong critical thinking skills and resourcefulness in problem-solving and decision-making.
Highly efficient in managing and processing requests, ensuring accuracy and timeliness.
Perform other related duties and tasks as assigned to support departmental and company objectives.

SUPERVISORY RESPONSIBILITIES:

N/A

EDUCATION, EXPERIENCE, and TRAINING:

Bachelor’s degree; or equivalent along with 3-5 years’ experience in a customer support environment, or a combination of education and experience. Experience in a Medical Device environment, preferably a class III device.
Training to be completed per the training plan for this position as maintained in the document control system.
The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis.

CERTIFICATES, LICENSES, REGISTRATIONS:

N/A

COMPUTER SKILLS:

To perform this job successfully, an individual should have multiple working knowledge of Customer Relationship Management (CRM). MS Office applications are expected to be on the Moderate to Expert level. Experience with PowerBI and Smartsheet systems preferred. Knowledge of QAD ERP System preferred.

Notice to Staffing Agencies and Search Firms:

RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight’s Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.

","hiringOrganization":{"@type":"Organization","name":"RxSight","sameAs":"https://rxsight.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Aliso Viejo, CA, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Customer Experience Specialist - FR","datePosted":"2025-07-21","description":"

About Pelico

Pelico is an innovative French scale-up on a mission to revolutionize manufacturing intelligence through resource optimization. We have developed a platform that enables factories to be more agile, efficient, and resilient, minimizing disruptions and ensuring continuous productivity.

At the forefront of supply chain disruption management, we empower factories with unmatched agility and resilience. Our cutting-edge SaaS Supply Chain Operations platform enables teams to swiftly navigate disruptions, ensuring maximum efficiency.

Since 2019, we’ve transformed operations for industry leaders in aerospace, industrial equipment, and luxury watchmaking, driving impact in 15+ countries. Trusted by Airbus, Safran, Cartier, Daikin, and Eaton, we are redefining the future of manufacturing.

About our Team

With a dynamic team of over 120 professionals across the US and France, Pelico is a melting pot of top-tier talent from Tech, Data Science, and Manufacturing domains.

Our collaborative environment fosters innovation and excellence, driving us to solve complex challenges and shape the future of manufacturing.

Our Core Values :

Empowerment
Ownership
Resilience
Outcome Orientation
Playfulness

Mission

The mission of the Customer Experience Specialist (CXS) is to ensure the seamless operation and reliability of the Pelico platform, supporting users’ ongoing success following the deployment of Pelico solutions.

This is achieved by proactively identifying and addressing both technical and operational challenges.

The role is crucial in optimizing the customer journey, building loyalty, and serving as a vital link between customers and internal teams ( data, infrastructure, product, sales, and marketing), by combining technical expertise with a strong customer focus, the specialist upholds service delivery excellence and drives continuous improvement.

Your Impact:

Proactive monitoring and issue resolution:

Leverage advanced monitoring tools to anticipate and detect anomalies, translating them into actionable solutions that ensure seamless platform reliability for clients.
Proactively escalate critical issues to relevant technical teams, ensuring clear and consistent communication with clients throughout the resolution process.
Champion long-term customer satisfaction by driving diligent follow-up on all unresolved tickets, guaranteeing lasting solutions, focusing on value and demonstrating a commitment to service delivery excellence.

Efficient ticket management:

Handle daily tickets( issues, product/data evolutions, or clarifications) with autonomy and accuracy, ensuring timely and effective resolutions.
Communicate complex technical concepts in a clear, accessible manner to both technical and non-technical stakeholders.

Advanced troubleshooting and coordination:

Autonomously resolve most issues and effectively collaborate during escalations and high-priority incidents. Coordinate \"war-rooms\" and ensure service-level agreement (SLA) compliance.
Engage in cross-functional collaboration during monthly deployments alongside QA, data, and infra teams to gain hands-on experience, deepen technical expertise, and learn from leading experts in each field.

Documentation and process optimization:

Create and maintain clear, high-quality documentation in both French and English, including articles, guides, and internal workflows. Identify and streamline processes to improve operational efficiency

Client Relationship management:

Build and nurture strong, trust-based relationships with clients, effectively managing multiple accounts and consistently ensuring their satisfaction.
Lead impactful regular client meetings to align on progress, address issues, and define future goals.
Deliver exceptional onboarding experiences for new users, ensuring a seamless transition and effective adoption of tools.
Act as the primary CX referent for assigned accounts, taking full ownership of client relationships and issue resolution.

Team collaboration and mentorship:

Continuously strive for improvement in work quality, efficiency, and problem-solving methodologies.
Actively contribute to fostering a collaborative, high-performing, and transparent team environment by sharing knowledge, updates, and challenges.
Take initiative beyond immediate scope, actively offering support to teammates and contributing to overall team success.
Adopt a problem-solver mindset, demonstrating independent effort before seeking assistance and clearly articulating problems, attempted solutions, and specific questions when escalating.

Preferred Qualifications & Skills

Proven experience with +3 years in a customer experience, operation or support role, preferably in a software company/technical environment.
Engineering Background or a related field/ equivalent experience preferably in Supply chain
Languages : Fluency in both English & French (oral & written)
Technical troubleshooting: Competence in diagnosing and resolving technical issue (SQL)
Customer relationship expert: The ability to identify all customer touchpoints, analyze the experience at each stage, and implement improvements to create a seamless journey.
CRM: Proficiency in using CRM systems like HubSpot, Salesforce or Zendesk to manage customer tickets and track interactions.
Data analysis: The ability to gather, interpret, and analyze customer data and feedback to identify trends, focus on value, derive actionable insights, and make data-driven decisions.

Technical & Interpersonal Skills

Communication: Exceptional verbal and written communication skills to clearly articulate ideas, listen attentively, and adjust communication style to the audience.
Empathy and patience: The ability to understand and share customer feelings, addressing their needs with care, kindness, and patience, especially in frustrating situations;
Problem-solving: A proactive approach to understanding the root cause of an issue, identifying the best solution, and implementing it effectively
Adaptability: Flexibility to handle a fast-paced environment, manage multiple tasks, and adjust to changing customer needs and industry trends
Ownership and accountability: A strong sense of responsibility for assigned tasks and clients, ensuring follow-ups are completed and deadlines are met autonomously.
Collaboration and teamwork: The ability to work effectively with cross-functional teams, share information openly, and contribute to a positive team culture

What we offer:

Our culture thrives on trust and empowerment complemented by benefits that truly support you like :

Contribute to the development and success of a high-impact product that delivers exceptional value and resonates strongly with users.
Office locations: In the heart of Paris (75002) and Miami, USA.
Stock Options: Available for every employee.
Premium Health Coverage: Up to 70% covered by Pelico (Alan Healthcare).
Meal Allowance: €10/day worked, covered at 50% (via Swile card).
Transportation Support: 50% public transportation coverage or an equivalent sustainable mobility package.
Collaborative Environment: We foster a vibrant, growth-focused workplace where professional development and team connections thrive.

Your interview experience :

Screening call with HR
Call with the hiring Manager
Technical Test
Interview with one Pelicultivator
HR debrief & Reference checks
Offer letter

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Company Overview:

Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience.

Position Overview:

This position supports one of our portfolio products, Accessit Library. A trainer and support representative is part of the team responsible for providing ‘Getting Started’ training and Customer Support to new and existing customers. The role assists in the development and delivery of customer support, training and communication programs, as well as working with the sales team to promote Accessit Library to prospective customers remotely and/or at industry meetings. This role is a remote role based in Australia.

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Deliver the ‘Getting Started’ training program to new customers.
Provide ‘New Customer Care’ support via phone, email and remote support for existing customers and associated personnel.
Participate in and/or deliver training and/or workshops and/or product demonstrations at: Accessit Roadshows; User Group meetings; User Workshops; Conferences; Librarian meetings.
Contribute to the production of training and support materials.
Assist in the development and delivery of customer support, training and communication programs, including customer webinars.
Represent and promote the company in a professional and positive manner at all times.
Attend ‘global’ customer support team meetings via Teams.
Report to and support the ANZ Customer Experience team lead.
Use of remote access software for support/training sessions.
Reading and assimilating all software release notes and/or announcements to stay up to date with changes in the Accessit Library application and supporting technologies.
Staying up-to-date with other value-add products e.g. SCIS, Syndetics, Titlewave, Fundraiser Manager, and other Follett Software peripherals; and technical matters with respect to integration services.
Other duties as assigned.

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Professional Experience:

Bachelor’s degree or Diploma in Library and Information studies, Information Technology, or a related field, or equivalent work experience.
1-3 years’ experience in a library role.
Experience in customer service or client-facing roles.
Proven ability to analyse and resolve technical issues quickly and efficiently.
A methodical approach to troubleshooting.
Strong attention to detail and organisational skills.
Ability to work under pressure and manage multiple priorities.
Willingness to learn new technologies and software.
Experience working in a collaborative environmen.
Effective interpersonal and communication skills: excellent writing and verbal skills to clearly communicate solutions to customers.
Proficient PC and technical/software skills.

Work Environment:

This role is a remote role, based in Australia. Candidates must have a right to work in Australia without sponsorship.
Work hours and schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

EEO

Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to, among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information.

Email: recruiting@follettsoftware.com

CCPA Notice for California Residents: https://follettsoftware.com/wp-content/uploads/2024/10/Notice-to-California-Applicants.pdf

","hiringOrganization":{"@type":"Organization","name":"Follett Software","sameAs":"https://follettsoftware.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Australia","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":31,"item":{"@type":"JobPosting","title":"Customer Experience Specialist (Hybrid)","datePosted":"2025-08-05","description":"

Your goal is to create an experience so good our patients have to tell their friends about us. You'll be the first person our patients speak to and you'll advocate their voice throughout the company.

What you'll be doing

Helping solve our patient problems with world class service when they get in touch
Being the voice of MANUAL and working with patients to help guide them through their journey.
Working closely with various teams to make sure we’re unblocking any potential barriers patients may face
Creating and improving processes that allow us to help patients in the most effective way possible

Requirements

You're good at explaining things to people and you are thoughtful in all of your interactions
You have some experience working in a customer support role within a scaling tech startup environment. Bonus points for a healthtech company.
You see feedback as a gift, and constantly look for ways to improve your work and grow as a person
You're super organised, live by your calendar and know how to develop processes to make sure you never miss a beat!
You have excellent written and verbal communication
You have a \"roll up your sleeves\" mentality where you're willing to learn and jump into unknown situations
You are excited about healthcare and what we're building at MANUAL
You can work from our London Bridge HQ 3 days per week (Tuesday-Thursday)

How you operate:

\n\n

Think big - you're inspired by frighteningly ambitious solutions to big patient problems, you approach them from first principles and you have the determination to clear hurdles to get there.
Move fast - you set just the right pace, you collaborate well and you're a clear communicator that can quickly understand people's needs and help them find a solution.
Make it better - you think about the bigger picture, you have a growth mindset with yourself and others (including a healthy relationship with feedback), you're hard on problems not people and do whatever you can to help our patients.

Salary & Benefits:

Salary is up to £30,000 depending on experience
25 days holiday, plus bank holidays
Hybrid role based in London Bridge 3 days a week with lunch once a week
Private medical insurance
£400 annual Learning & Development budget
Gym & Wellness benefit with Wellhub
Annual company retreat
Cycle to work scheme
Electric car scheme
Healthy snacks & drinks in the office

ABOUT MANUAL

Websites:

https://www.manual.co/

https://www.joinvoy.com/

EQUAL EMPLOYMENT OPPORTUNITY

","hiringOrganization":{"@type":"Organization","name":"Manual","sameAs":"https://www.manual.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, Greater London, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Customer Experience Specialist - FT","datePosted":"2025-08-08","description":"

$21.37/hour

If you thrive in a fast-paced environment where attention to detail, professionalism and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver this is your opportunity to join our team!

What You’ll Do: 

You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return. You’ll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.

Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction
Collaborate with team members and management to coordinate timely vehicle pick-up and drop- off
Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle
Provide premium customer experience by delivering vehicles directly to customers

What We’re Looking For:

Minimum 1 year experience in a customer service role, preferably hospitality or car rental
Professional, friendly demeanor with a focus on customer satisfaction
Strong verbal and written communication skills
Technologically proficient and comfortable using various mobile devices
Valid Driver’s License
Must be 18 years of age and legally authorized to work in the United States
Ability to work in a fast-paced environment with strong multitasking and organizational skills
Flexibility to work various hours not limited to evenings, weekends and holidays
Willingness to work outdoors in all weather conditions
On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Perks You’ll Get:

Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)

On-the-job training

Paid time off

Medical, Dental and Other Insurance

Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses

Retirement benefits (401k)

Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

The fine print:

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Seattle

Washington

United States of America","hiringOrganization":{"@type":"Organization","name":"Avis Budget Group","sameAs":"https://www.avisbudgetgroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"USA - Seattle - 2724 4th Ave South, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":33,"item":{"@type":"JobPosting","title":"Customer Experience Specialist (Seeds)","datePosted":"2025-08-06","description":"

Company Description

Syngenta is a global leader in agricultural innovation with a presence in more than 90 countries. Syngenta is focused on developing technologies and farming practices that empower farmers, so they can make the transformation required to feed the world’s population while preserving our planet. Its bold scientific discoveries deliver better benefits for farmers and society on a bigger scale than ever before. Guided by its Sustainability Priorities, Syngenta is developing new technologies and solutions that support farmers to grow healthier plants in healthier soil with a higher yield. Syngenta Crop Protection is headquartered in Basel, Switzerland; Syngenta Seeds is headquartered in the United States. Read our stories and follow us on LinkedIn, Instagram & X.

Job Description

• Drives business performance by supporting the sales team with customer marketing and
\ndemand generation activities. Leads execution of customer marketing-related activities in the
\nCustomer Relationship Management (CRM) tool.
\n• Implements the annual marketing plan in close connection with the sales team, and within the
\nagreed Marketing budget, including campaign planning, advertising and promotion (A&P)
\nexecution, marketing communication, product promotion materials, and digital marketing
\nplatform management.
\n• Designs and delivers campaigns, including NPIs, in close cooperation with the sales teams and
\nProduct Specialists through traditional and digital channels .
\n• Organizes customer events (demo days, demonstration fields local exhibitions,digital /virtual
\netc.)
\n• Develops and delivers marketing support and communication materials in compliance with
\ncompany branding guidelines and principles, and as the interface with external agencies.
\nLocalizes and leverages regional campaign communication content.
\n• Supports business performance improvement by providing data driven customer insights and
\nfeedback also with the support of A.I
\n• Provides supporting analytics to improve customer targeting for more effective campaign
\nplanning ,design and execution
\n• Manages the Syngenta Vegetable Seeds Country country website and develops/maintains
\ninteraction with growers through social media, SEO, and messaging plantforms (e.g.
\nEmail/Whatsapp)
\n• Coordinates with sales team to actively and appropriatly use the CRM tool in support of A&P
\nand Customer Marketing campaigns, such as but not limited to adding customers to CRM
\ncampaigns, defining and managing lead capture and lead management/handoff processes,
\nimplementing lead capture strategy, and executing key-account marketing.
\n• Support and guidance on Campaigns/Resources prioritization by crop/CU based on historical
\noutputs, learnings and ROI.
\n• Manages assigned A&P budget and promotional inventory within a CU/Crop throghout the year
\naligned with strategic priorities defined by PS.
\n• Works with Territory Product Specialists to communicate customer-facing product
\ncommunication in-line with Product / Product Line strategy.

Qualifications

Minimum bachelors degree
Marketing experience: A strong background in marketing is essential, including experience in
developing and executing successful marketing campaigns.
Customer experience knowledge: Understanding of customer behavior, preferences, and
expectations is crucial to creating effective campaigns that drive sales and enhance the
experience of customers.
Familiarity working within a Customer Relationship Management (CRM) system to manage leads,
identify cusomters for a campaign, and manage data related to customer marketing and
campaigns.
Familiarity with tools such as CRM systems (Salesforce Sales Cloud), marketing automation
(Salesforce Marketing Cloud), website CMS systems (Drupal), design templating software
(Canva), asset management systems (Bynder), and related marketing analytics tools.
Experience creating customer-facing marketing communication materials that are in line and
compliant with a brand standards. Has demonstrated experience being the owner of customerfacing
materials in physical and digital media.
Experience working with outside marketing support services such as design agencies,
photographers, videographers, copywriters, and creative service teams. Managing their scope of
work, providing feedback and review, and managing their compliance with our brand standards.

Additional Information

Be part of the Syngenta Experience

Full time position
Availability to travel
Competitive salary and attractive benefits
Dynamic and international environment
Modern office environment and collaboration tools

Internal: WL 4A

","hiringOrganization":{"@type":"Organization","name":"Syngenta Group","sameAs":"https://www.syngenta.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Holambra, SÃO PAULO, Brazil","addressCountry":"Brazil","addressRegion":"South America"}}}},{"@type":"ListItem","position":34,"item":{"@type":"JobPosting","title":"Customer Experience Specialist - PT","datePosted":"2025-08-06","description":"

$19.00/hour

Immediately hiring! Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our enterprise and feel appreciated for your hard work!

What You’ll Do:

You will act as the front-line experience specialist for our valued customers, ensuring a seamless, personalized rental experience from rental to return, including communication and coordination with the customer.

Perks You’ll Get:

Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)

On-the-job training

Paid time off

Medical, Dental and Other Insurance

Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses

Retirement benefits (401k)

Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

What We’re Looking For:

Valid Driver’s License
Must be 18 years of age and legally authorized to work in the United States
Strong written and verbal communication skills
Basic tablet or mobile device skills
Strong customer service and interpersonal skills
Ability to work in a fast-paced environment with strong multitasking and organizational skills
Flexibility to work evenings, weekends and holidays
Willingness to work outdoors in all weather conditions
1 year experience in a customer service role, preferably hospitality or car rental
On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions.

Who We Are:

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. 

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. 

The fine print:

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Palm Springs

California

United States of America","hiringOrganization":{"@type":"Organization","name":"Avis Budget Group","sameAs":"https://www.avisbudgetgroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"USA - Palm Springs - 3400 Tahquitz Canyon, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":35,"item":{"@type":"JobPosting","title":"Customer Experience Specialist 1","datePosted":"2025-08-11","description":"

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Customer Experience Specialist 1-Remote Indiana

(Candidate needs to be within 1 hour radius of the Indianapolis facility for training and team engagements)

Work Schedule:

Monday-Friday: 9 am-6 pm

At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

Job Summary:

Customer Experience is a key part of our business. Reporting to the Contact Management Supervisor, the Customer Experience Specialist will leverage their knowledge while working closely with internal departments to deliver a superior customer experience. If you enjoy working in a fast-paced and dynamic team environment, this is the role for you.

What You Will Do:

Demonstrates basic knowledge of the product and product features for one assigned brand
Demonstrates basic knowledge of internal processes and system tools
Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal.
Gain proficiency in product to understand the needs and expectations of customers.
Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed.
Act as customer liaison when working with cross-functional teams to resolve customer requests.
Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary.
Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable.
Utilize and manage appropriate ERP business systems.
Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution.
Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business.
Meet all service level agreements as assigned.
Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.

What You Need to Succeed:

6+ months customer service experience in a fast-paced, collaborative, team environment
HS Diploma or GED required
Strong written and verbal communication skills
Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
Ability to multi-task, prioritize, and manage time efficiently

Why Work for Us?

Allegion is a Great Place to Grow your Career if: 

You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us.

You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You’ll Get from Us:

Health, dental and vision insurance coverage, helping you “be safe, be healthy”.

Competitive Paid Time Off.

A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period.

Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses.

Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses.

Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury.

Life Insurance – Term life coverage with the option to purchase supplemental coverage .

Tuition Reimbursement .

Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards.

Employee Discounts through Perks at Work .

Community involvement and opportunities to give back so you can “serve others, not yourself”

Opportunities to leverage your unique strengths through Clifton Strengths assessment & coaching.

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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Your goal is to create an experience so good our patients have to tell their friends about us. You'll be the first person our patients speak to and you'll advocate their voice throughout the company.

What you'll be doing

Helping solve our patient problems with world class service when they get in touch
Being the voice of MANUAL and working with patients to help guide them through their journey.
Working closely with various teams to make sure we’re unblocking any potential barriers patients may face
Creating and improving processes that allow us to help patients in the most effective way possible

Requirements

You're good at explaining things to people and you are thoughtful in all of your interactions
You have some experience working in a customer support role within a scaling tech startup environment. Bonus points for a healthtech company.
You see feedback as a gift, and constantly look for ways to improve your work and grow as a person
You're super organised, live by your calendar and know how to develop processes to make sure you never miss a beat!
You have excellent written and verbal communication
You have a \"roll up your sleeves\" mentality where you're willing to learn and jump into unknown situations
You are excited about healthcare and what we're building at MANUAL
You can work from our London Bridge HQ 3 days per week (Tuesday-Thursday)

How you operate:

\n\n

Think big - you're inspired by frighteningly ambitious solutions to big patient problems, you approach them from first principles and you have the determination to clear hurdles to get there.
Move fast - you set just the right pace, you collaborate well and you're a clear communicator that can quickly understand people's needs and help them find a solution.
Make it better - you think about the bigger picture, you have a growth mindset with yourself and others (including a healthy relationship with feedback), you're hard on problems not people and do whatever you can to help our patients.

Salary & Benefits:

Salary is up to £30,000 depending on experience
25 days holiday, plus bank holidays
Hybrid role based in London Bridge 3 days a week with lunch once a week
Private medical insurance
£400 annual Learning & Development budget
Gym & Wellness benefit with Wellhub
Annual company retreat
Cycle to work scheme
Electric car scheme
Healthy snacks & drinks in the office

ABOUT MANUAL

Websites:

https://www.manual.co/

https://www.joinvoy.com/

EQUAL EMPLOYMENT OPPORTUNITY

","hiringOrganization":{"@type":"Organization","name":"Manual","sameAs":"https://www.manual.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, Greater London, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":37,"item":{"@type":"JobPosting","title":"Customer Experience Specialist (Hybrid)","datePosted":"2025-08-07","description":"

Your goal is to create an experience so good our patients have to tell their friends about us. You'll be the first person our patients speak to and you'll advocate their voice throughout the company.

What you'll be doing

Helping solve our patient problems with world class service when they get in touch
Being the voice of MANUAL and working with patients to help guide them through their journey.
Working closely with various teams to make sure we’re unblocking any potential barriers patients may face
Creating and improving processes that allow us to help patients in the most effective way possible

Requirements

You're good at explaining things to people and you are thoughtful in all of your interactions
You have some experience working in a customer support role within a scaling tech startup environment. Bonus points for a healthtech company.
You see feedback as a gift, and constantly look for ways to improve your work and grow as a person
You're super organised, live by your calendar and know how to develop processes to make sure you never miss a beat!
You have excellent written and verbal communication
You have a \"roll up your sleeves\" mentality where you're willing to learn and jump into unknown situations
You are excited about healthcare and what we're building at MANUAL
You can work from our London Bridge HQ 3 days per week (Tuesday-Thursday)

How you operate:

\n\n

Think big - you're inspired by frighteningly ambitious solutions to big patient problems, you approach them from first principles and you have the determination to clear hurdles to get there.
Move fast - you set just the right pace, you collaborate well and you're a clear communicator that can quickly understand people's needs and help them find a solution.
Make it better - you think about the bigger picture, you have a growth mindset with yourself and others (including a healthy relationship with feedback), you're hard on problems not people and do whatever you can to help our patients.

Salary & Benefits:

Salary is up to £30,000 depending on experience
25 days holiday, plus bank holidays
Hybrid role based in London Bridge 3 days a week with lunch once a week
Private medical insurance
£400 annual Learning & Development budget
Gym & Wellness benefit with Wellhub
Annual company retreat
Cycle to work scheme
Electric car scheme
Healthy snacks & drinks in the office

ABOUT MANUAL

Websites:

https://www.manual.co/

https://www.joinvoy.com/

EQUAL EMPLOYMENT OPPORTUNITY

","hiringOrganization":{"@type":"Organization","name":"Manual","sameAs":"https://www.manual.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, Greater London, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":38,"item":{"@type":"JobPosting","title":"Philippines Customer Experience Specialist","datePosted":"2025-08-13","description":"

Passionate Customer Experience Specialist

Are you fluent in satisfaction? Spent spare time pairing a Sonos to your neighbours’ pool deck, or explained to your grandparents how to use FaceTime? Do you have a passion for helping people? Does the idea of contributing to a waste-free future excite you? If so, we’re looking for you!

You:

Appreciate a good debate even with your boss
Thrive in fast-paced change; take decisive action, and run with great ideas—even if they’re not yours
Solutions-focused; figure out how to fix it instead of who is to blame
Driven by curiosity; always learning, growing, and embracing discomfort for progress.
Bring high energy to all your interactions
Community-minded and driven to make an impact

We:

Act with Impact; we work to protect and restore the environment while making sustainability cool.
Encourage testing, learning, and growing—we love data-backed, creative decisions.
Value intelligence, resourcefulness, and innovative thinking over rigid experience requirements.
Embrace smart risk-taking; we move fast, take action, and aren’t afraid to fail forward.
Believe that accountability drives success, so foster empowerment not entitlement

Our Core Values:

Commit to a culture that builds a strong COMMUNITY
Foster CREATIVITY to inspire fresh innovation
Embrace COURAGE by taking action despite uncertainty
Live with Awareness and CONSCIOUSNESS of our choices

The Company:

We are famous for being the creators of the world's first compostable phone case and our latest leading edge innovation Lomi, the must-have smart-waste appliance for your home. We’re fast-moving and on a mission to build something bold—and we’re doing it quickly. Our environment is dynamic and constantly evolving. If you thrive in uncertainty, love solving problems and prefer action over perfection, you’ll fit right in. We value ownership, initiative, and the ability to just get sh*t done. Success here means being comfortable with a 90% solution, moving fast, and iterating even faster. It’s challenging, it’s exciting, and it’s definitely not boring. If you're looking for a place where you can grow fast, wear a lot of hats, and make a real impact— we welcome you to join a group of innovators who are committed to creating a waste-free future.

The Opportunity:

As a CX Agent, you will play a pivotal role in providing the highest calibre customer service across various channels, including (but not limited to) email, live chat, phone, and social media. You will be the front line of communication, addressing inquiries about our products, memberships, subscription, and overall business, while embodying our core values and brand ethos.

Responsibilities

Provide customer delighting service through our support tool to ensure all interactions are approachable, optimistic, considerate, accurate, and timely.
Be the go-to person for customers, offering support and guidance to enhance their overall experience.
Serve as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
Implement retention and execute strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
Act as a passionate ambassador and advocate for our brand and product lines, embodying our values and mission.
Foster a positive brand perception by consistently delivering exceptional customer interactions.
Proactively identify and resolve customer issues, taking ownership to ensure seamless deliveries, transactions, and overall experiences.
Employ a solution-oriented mindset in order to determine the root cause of any troubleshooting concerns relating to all aspects of the customer experience and product usability, to guarantee customer satisfaction and loyalty.
Work with the CX Leadership team to share customer insights and contribute to strategies aimed at enhancing the overall customer experience.
Provide valuable feedback based on customer interactions to improve processes and product offerings.

Requirements:

You are available to work: Tuesday to Saturday overnight between the hours of 10pm-6am or 4am-12pm PHT

You have experience in customer-facing roles.
You have superior written and oral communication skills.
You have strong people skills — you are excited by the idea of chatting with new and interesting folks.
You are friendly and empathetic.
You are a quick learner and can think on your feet.
Experience with Richpanel, Zendesk or similar CRM
You are passionate about creating amazing experiences for customers
You are a self-starter who thrives in a fast-paced environment and delights in problem-solving
You can adapt to change in a fast-paced environment and embrace new challenges.
You are a team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment.

Salary: 45,000-50,000 PHP monthly

","hiringOrganization":{"@type":"Organization","name":"Lomi","sameAs":"https://lomi.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":39,"item":{"@type":"JobPosting","title":"Customer Experience Specialist MKB","datePosted":"2025-08-18","description":"

Bedrijfsomschrijving

Vattenfall is één van de grootste energiebedrijven in Europa. We maken stroom en warmte en leveren energie aan miljoenen klanten. Dat doen we in Zweden, Duitsland, het Verenigd Koninkrijk, Frankrijk, Denemarken, Finland én Nederland.

Met zo’n 21.000 werknemers maken we een toekomst mogelijk waarin we voor onze energie minder afhankelijk zijn van het gebruik van fossiele brandstoffen. We lopen voorop in de transitie naar een duurzaam energiesysteem. Om dit ambitieuze doel te kunnen bereiken zijn wij op zoek naar getalenteerde personen die naast hun passie voor hun eigen rol ook een sterke teamspirit hebben en willen bijdragen aan het ondersteunen van een betekenisvolle bedrijfsmissie.

Vacatureomschrijving

Wil jij bijdragen aan 2 miljoen loyale klanten en meebouwen aan de meest klantgerichte salesorganisatie van Nederland? Bij Vattenfall krijg je als Customer Experience Specialist MKB de kans om onze dienstverlening écht mooier en makkelijker te maken!

Wij luisteren echt naar onze klanten. Dit klinkt heel mooi, maar het is ook uitdagend. Klantverwachtingen zijn erg verschillend, afhankelijk van de branche waarin onze klant zich bevindt. Kan jij omgaan met veel verschillende verwachtingen en daar de juiste middenweg in vinden? Durf jij het aan om je eigen voorkeuren los te laten en samen met klanten en collega’s customer journeys te optimaliseren en nieuwe services en diensten te ontwikkelen?

Taken en verantwoordlijkheden

Verbeteren van de klantervaring met KPI’s zoals NPS, CES, Base en Churn;
Samen met CX Specialisten en content specialisten creëer je de mooiste klantervaringen voor onze klanten;
Optimaliseren van de customer journey op basis van klantonderzoek;
Workshops geven en optimalisatietrajecten leiden;
Analyseren van klantdata en zorgen voor een succesvolle implementatie van verbeteringen;
Ontwikkelen en integreren van nieuwe serviceproposities in bestaande journeys;
Verbeteren van de customer experience vanuit het CX Framework, waarbij je de pijlers toepast:
- CX Strategie
- Cultuur
- Metrics
- Design
- Klantbegrip
- Governance

Locatie:

Amsterdam

Functie-eisen

Wie ben jij?
\nWe zijn op zoek naar een klant gedreven, ondernemende, overtuigende, communicatief vaardige en hands-on CX Specialist. In deze functie speel je een cruciale rol in het optimaliseren van customer journeys, het implementeren van customer experience gedachtegoed én het meenemen van collega’s in de customer experience denkwijze. Je bent analytisch, creatief en zelfstandig genoeg om verbetertrajecten zelfstandig te leiden. Je brengt collega’s samen en weet ze warm te krijgen voor jouw ideeën hoe je loyale klanten creëert.
\nDaarnaast heb je :

HBO of universitaire opleiding;
Minimaal 3 jaar ervaring in customer experience en customer journey mapping en optimalisatie;
Een afgeronde opleiding / cursus in Customer Experience en/of Customer Journey mapping is een pré;
Ervaring in de energiesector is een pré;
Kennis van de MKB markt is een pré;
Uitstekend in de Nederlandse taal zowel woord als geschrift.

Aanvullende informatie

Wij bieden

De hoogte van jouw salaris wordt gebaseerd op je opleiding en je relevante werkervaring. Het salaris voor deze functie is €4500,- tot €5600,- bruto per maand, exclusief vakantiegeld, op basis van een 38-urige werkweek. Naast je salaris kennen we een goed secundair arbeidsvoorwaardenpakket waarvan de belangrijkste onderdelen zijn:

Op basis van je jaarsalaris ontvang je 8% vakantiegeld, een eindejaarsuitkering van 4,5% en een winstdeling tot 3,5% van je jaarsalaris op basis van de resultaten van Vattenfall Nederland (RDR)
NS Business kaart voor woon/werk verkeer of reiskostenvergoeding van € 0,23 per km (max. 50 km enkele reis) en een thuiswerkvergoeding van €3,05
20 vakantiedagen, 5 bovenwettelijke vakantiedagen (onderdeel van Mijn Keuze Mijn Budget)
2 bovenwettelijke dagen ter compensatie voor overwerken, vanaf schaal 9 (onderdeel van Mijn Keuze Mijn Budget)
3,5 vitaliteitsdagen en 13 ADV-dagen (bij 38-uur contract met 40-urige werkweek)
Mijn Budget Mijn Keuze: extra vakantiedagen aan- en verkopen, een fiets aanschaffen of je kan je budget (maandelijks) laten uitbetalen
Pensioen bij ABP: Vattenfall draagt 70% bij en jij 30%.
Zorgverzekering Collectiviteitskorting bij Zilveren Kruis Achmea
4 verlofuren om vrijwilligerswerk via Vattenfall Foundation te verrichten
Opleidingsbudget voor persoonlijke ontwikkeling

Bij Vattenfall heerst een hechte teamcultuur waar tegelijkertijd volop ruimte is voor eigen initiatief.

Hybride werken is bij ons de de norm, wat betekent dat je in ieder geval 50% op kantoor werkt. De meeste van jouw collega’s werken graag de overige 50% van hun tijd thuis, maar dat laten we volledig aan jou. We hechten bij Vattenfall veel waarde aan een goede werk-privé balans en wij blijven kijken hoe wij hier als werkgever aan bij kunnen dragen.
\n
\nMeer weten?
\nKlinkt dit interessant? We zien jouw sollicitatie graag uiterlijk 1 september tegemoet. Voor vragen over het proces kun je contact opnemen met Alisa Roo, Corporate Recruiter, alisa.roo@vattenfall.com.
\n
\nBij Vattenfall zijn wij ervan overtuigd dat diversiteit een grote bijdrage levert aan onze organisatie. Daarom streven wij constant naar een harmonieuze balans tussen onze medewerkers op het gebied van leeftijd, seksuele geaardheid, geloofsovertuiging, genderidentiteit, (arbeids)beperking en culturele of etnische achtergrond.

De veiligheid van Vattenfall en haar medewerkers is essentieel. Daarom maakt een pre-employment screening deel uit van het selectieproces. De screening is gebaseerd op de rol die je gaat vervullen binnen Vattenfall. De screening wordt uitgevoerd door een derde partij, DISA Global Solutions AB.
\n
\nWe kijken uit naar je sollicitatie!

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Your goal is to create an experience so good our patients have to tell their friends about us. You'll be the first person our patients speak to and you'll advocate their voice throughout the company.

What you'll be doing

Helping solve our patient problems with world class service when they get in touch
Being the voice of MANUAL and working with patients to help guide them through their journey.
Working closely with various teams to make sure we’re unblocking any potential barriers patients may face
Creating and improving processes that allow us to help patients in the most effective way possible

Requirements

You're good at explaining things to people and you are thoughtful in all of your interactions
You have some experience working in a customer support role within a scaling tech startup environment. Bonus points for a healthtech company.
You see feedback as a gift, and constantly look for ways to improve your work and grow as a person
You're super organised, live by your calendar and know how to develop processes to make sure you never miss a beat!
You have excellent written and verbal communication
You have a \"roll up your sleeves\" mentality where you're willing to learn and jump into unknown situations
You are excited about healthcare and what we're building at MANUAL
You can work from our London Bridge HQ 3 days per week (Tuesday-Thursday)

How you operate:

\n\n

Think big - you're inspired by frighteningly ambitious solutions to big patient problems, you approach them from first principles and you have the determination to clear hurdles to get there.
Move fast - you set just the right pace, you collaborate well and you're a clear communicator that can quickly understand people's needs and help them find a solution.
Make it better - you think about the bigger picture, you have a growth mindset with yourself and others (including a healthy relationship with feedback), you're hard on problems not people and do whatever you can to help our patients.

Salary & Benefits:

Salary is up to £30,000 depending on experience
25 days holiday, plus bank holidays
Hybrid role based in London Bridge 3 days a week with lunch once a week
Private medical insurance
£400 annual Learning & Development budget
Gym & Wellness benefit with Wellhub
Annual company retreat
Cycle to work scheme
Electric car scheme
Healthy snacks & drinks in the office

ABOUT MANUAL

Websites:

https://www.manual.co/

https://www.joinvoy.com/

EQUAL EMPLOYMENT OPPORTUNITY

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Date Posted:

2025-07-29

Country:

United States of America

Location:

PW116: Muskegon, MI 4905 Stariha Drive, Muskegon, MI, 49441 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do:

The Customer Experience Team, within Pratt & Whitney Component Solutions Parts Distribution Center is seeking a specialist to support frontline customer service. This employee will work across the value stream to successfully meet the expectations for operational success of the frontline customer service team. In this role, you will be someone with excellent written and verbal communication skills with strong attention to detail. You will be a problem-solving professional with the ability to develop employees and assist in their growth.

Key Responsibilities:

Serves as the key liaison for areas of responsibility, through regular communication, builds strong relationships and manages escalations and mood to improve overall health of PWCS.
Drives ownership of the PWCS team’s engagement with Pratt & Whitney Canada (P&WC) metrics and data alignment initiatives, delivers data and presentations as needed with senior management.
Maintains a high standard of etiquette and protocol with internal/external customers, acts as an escalation point for problem resolution.
Continuous improvement to improve customer and employee experience.
Performs miscellaneous other duties and assignments as directed.

Liaison between PWCS and KellyOCG team members
Develop training materials to assist in new employee experience/continuous improvement initiatives
On-Call 24/7/365 Backup for frontline escalations, releases, and emergencies
Sales order management (Approvals/Overrides/Concessions/Returns)
SAP Super User with SAP S/4HANA conversion responsibilities
Customer Relationship Management (CRM) software Super User
Cash on Time system/process delegate for PDC invoice disputes
Participate in quality audits
New employee onboarding assistance including systems accesses, training and coaching
Communication of standard work, best practices, and process corrections to meet key performance indicators (KPIs)
Provides oversight, guidance, and mentoring to build community and improve throughput, productivity, and overall customer experience
Initiates process automation and innovation; drives for continuous improvement to enhance customer experience in multifaceted areas of Pratt & Whitney Component Solutions (PWCS)
Strategic project initiatives as required by the business

What You Will Learn:

How to best support activities and improvement initiatives within customer service.
How to ensure compliance with project management methodologies and standards.
How to develop and provide guidance and support to team members to ensure successful customer interactions and project flow.

Qualifications You Must Have:

Bachelor’s degree with 5 years’ business-to-business sales/customer service experience with increasing responsibilities or other related experience in aviation spare parts business; OR Master’s Degree with 3 years’ experience in related field; OR in lieu of a degree, High School Diploma/GED Equivalent with 9 years of relevant experience.

Qualifications We Prefer:

Previous experience with PowerBI
Experience with Microsoft Dynamics CRM and PowerPoint
Proficiency in SAP, Microsoft Teams, Word, and Excel
Excellent communication skills, written and verbal
Demonstrated ability to build and maintain internal and external customer relationships

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines

Learn More & Apply Now!

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

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Your goal is to create an experience so good our patients have to tell their friends about us. You'll be the first person our patients speak to and you'll advocate their voice throughout the company.

What you'll be doing

Helping solve our patient problems with world class service when they get in touch
Being the voice of MANUAL and working with patients to help guide them through their journey.
Working closely with various teams to make sure we’re unblocking any potential barriers patients may face
Creating and improving processes that allow us to help patients in the most effective way possible

Requirements

You're good at explaining things to people and you are thoughtful in all of your interactions
You have some experience working in a customer support role within a scaling tech startup environment. Bonus points for a healthtech company.
You see feedback as a gift, and constantly look for ways to improve your work and grow as a person
You're super organised, live by your calendar and know how to develop processes to make sure you never miss a beat!
You have excellent written and verbal communication
You have a \"roll up your sleeves\" mentality where you're willing to learn and jump into unknown situations
You are excited about healthcare and what we're building at MANUAL
You can work from our London Bridge HQ 3 days per week (Tuesday-Thursday)

How you operate:

\n\n

Think big - you're inspired by frighteningly ambitious solutions to big patient problems, you approach them from first principles and you have the determination to clear hurdles to get there.
Move fast - you set just the right pace, you collaborate well and you're a clear communicator that can quickly understand people's needs and help them find a solution.
Make it better - you think about the bigger picture, you have a growth mindset with yourself and others (including a healthy relationship with feedback), you're hard on problems not people and do whatever you can to help our patients.

Salary & Benefits:

Salary is up to £30,000 depending on experience
25 days holiday, plus bank holidays
Hybrid role based in London Bridge 3 days a week with lunch once a week
Private medical insurance
£400 annual Learning & Development budget
Gym & Wellness benefit with Wellhub
Annual company retreat
Cycle to work scheme
Electric car scheme
Healthy snacks & drinks in the office

ABOUT MANUAL

Websites:

https://www.manual.co/

https://www.joinvoy.com/

EQUAL EMPLOYMENT OPPORTUNITY

","hiringOrganization":{"@type":"Organization","name":"Manual","sameAs":"https://www.manual.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, Greater London, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Customer Experience Specialist (Hybrid)","datePosted":"2025-08-20","description":"

Your goal is to create an experience so good our patients have to tell their friends about us. You'll be the first person our patients speak to and you'll advocate their voice throughout the company.

What you'll be doing

Helping solve our patient problems with world class service when they get in touch
Being the voice of MANUAL and working with patients to help guide them through their journey.
Working closely with various teams to make sure we’re unblocking any potential barriers patients may face
Creating and improving processes that allow us to help patients in the most effective way possible

Requirements

You're good at explaining things to people and you are thoughtful in all of your interactions
You have some experience working in a customer support role within a scaling tech startup environment. Bonus points for a healthtech company.
You see feedback as a gift, and constantly look for ways to improve your work and grow as a person
You're super organised, live by your calendar and know how to develop processes to make sure you never miss a beat!
You have excellent written and verbal communication
You have a \"roll up your sleeves\" mentality where you're willing to learn and jump into unknown situations
You are excited about healthcare and what we're building at MANUAL
You can work from our London Bridge HQ 3 days per week (Tuesday-Thursday)

How you operate:

Think big - you're inspired by frighteningly ambitious solutions to big patient problems, you approach them from first principles and you have the determination to clear hurdles to get there.
Move fast - you set just the right pace, you collaborate well and you're a clear communicator that can quickly understand people's needs and help them find a solution.
Make it better - you think about the bigger picture, you have a growth mindset with yourself and others (including a healthy relationship with feedback), you're hard on problems not people and do whatever you can to help our patients.

Salary & Benefits:

Salary is up to £30,000 depending on experience
25 days holiday, plus bank holidays
Hybrid role based in London Bridge 3 days a week with lunch once a week
Private medical insurance
£400 annual Learning & Development budget
Gym & Wellness benefit with Wellhub
Annual company retreat
Cycle to work scheme
Electric car scheme
Healthy snacks & drinks in the office

ABOUT MANUAL

Websites:

https://www.manual.co/

https://www.joinvoy.com/

EQUAL EMPLOYMENT OPPORTUNITY

","hiringOrganization":{"@type":"Organization","name":"Manual","sameAs":"https://www.manual.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, Greater London, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":44,"item":{"@type":"JobPosting","title":"Customer Experience Specialist Warmte","datePosted":"2025-08-15","description":"

Bedrijfsomschrijving

Vacatureomschrijving

Wil jij bijdragen aan een duurzamere toekomst én een warmere klantbeleving?

Binnen Vattenfall Warmte is de afdeling Klantbeleving en Communicatie een groep professionals met specialistische kennis over onze klanten, de warmtemarkt en innovatieve (digitale) oplossingen. Wij werken als team samen om ervaringen te creëren die onze klanten echt verder helpen. We brengen inzicht en creativiteit. Deze spelen een cruciale rol in het versterken van onze relatie met onze klanten en het leveren van goede service.

Voor de afdeling Klantbeleving en Communicatie zoeken wij een collega die ons team wil versterken om deze missie te realiseren.

Wat ga je doen?

De Customer Experience Specialist richt zich op de grootverbruik klanten van Vattenfall Warmte met als doel de klanttevredenheid en loyaliteit van deze stadswarmteklanten te vergroten. De Customer Experience Specialist formuleert het strategisch- en operationeel jaarplan waarmee een verbetering van de klanttevredenheid en -loyaliteit, omzetgroei en de positieve ontwikkeling van merkbekendheid en het Corporate Image van Vattenfall kunnen worden gerealiseerd. De belangrijkste KPI’s zijn het verhogen van de NPS, CES, MES en CSI.

Taken en verantwoordelijkheden:

Analyse en advisering: je voert interne en externe analyses uit en formuleert daaruit adviezen ter verbetering van de klantbeleving;
Strategisch- en jaarplan: je stelt het plan op met een meer jaren-strategie hoe wij onze klant willen bedienen. Onder andere om de klanttevredenheid en loyaliteit te verbeteren. Daarnaast vertaal je de meer jaren-strategie naar een jaarplan met concrete projecten, acties en campagnes en bijbehorende doelstellingen;
Communicatie- en eventkalender: je stelt de kalender met alle on- en offline activiteiten en communicatiemomenten op en coördineert de uitvoering hiervan;
Budgetverantwoordelijkheid: jij levert een bijdrage aan de totstandkoming van het teambudget en draagt zorg voor de realisatie en controle binnen de gestelde investeringen;
CRM automation: je richt CRM en marketing automation flows zo in dat we onze klanten zo goed mogelijk kunnen bereiken met relevante informatie;
Toetsen, analyseren en bijsturen resultaten: je toetst, analyseert en koppelt periodiek terug inzake marktontwikkelingen en de effectiviteit van ingezette campagnes en content zodat je continu kunt bijsturen en verbeteren. Je zet hiervoor ook A/B testing in. Je toont de impact van de marketinginspanningen op onze doelstellingen aan.

Locatie:

Amsterdam

Functie-eisen

Wie ben jij?

Je hebt een proactieve en creatieve houding, waarmee je kansen signaleert en omzet in concrete verbeteringen die bijdragen aan klanttevredenheid en loyaliteit. Je combineert strategisch denkvermogen met een hands-on mentaliteit, hebt gevoel voor tone of voice en weet precies welke middelen onze klanten écht raken. Je bent nieuwsgierig, staat met beide benen op de grond en maakt makkelijk verbinding met klanten, collega’s en stakeholders. Flexibiliteit is voor jou vanzelfsprekend.

Verder heb je:

Minimaal over een afgeronde HBO diploma (marketing/communicatie/bedrijfskunde/commerciële economie);
Relevante werkervaring, bij voorkeur in de B2B sector;
Uitstekende communicatieve vaardigheden en het vermogen om effectief samen te werken met interne en externe stakeholders;
Affiniteit of ervaring met duurzaamheid/de energiesector.

Aanvullende informatie

Wij bieden

De hoogte van jouw salaris wordt gebaseerd op je opleiding en je relevante werkervaring. Het salaris voor deze functie is €4500,- tot €5600- per maand op basis van 38uur. Naast je salaris kennen we een goed secundair arbeidsvoorwaardenpakket waarvan de belangrijkste onderdelen zijn:

8% vakantiegeld;
Standaard eindejaarsuitkering van 4,5% van je jaarsalaris;
Een winstdeling tot 3,5% van je jaarsalaris op basis van de resultaten van Vattenfall Nederland
NS Business kaart voor woon/werk verkeer of reiskostenvergoeding van € 0,23 per km bij een maximum van 50 km enkele reis;
25 vakantiedagen, 2,5 vitaliteitsdagen en bij een 40-uurs contract: 13 ADV dagen;
Keuzebudget, waar je onder andere extra vakantiedagen van kunt aan- en verkopen, een fiets van kan aanschaffen of gewoon uit laten betalen;
Opleidingsbudget, omdat wij het belangrijk vinden dat jij je kan blijven ontwikkelen.

Bij Vattenfall heerst een hechte teamcultuur waar tegelijkertijd volop ruimte is voor eigen initiatief.

Hybride werken is bij ons de de norm. We hechten bij Vattenfall veel waarde aan een goede werk-privé balans en wij blijven kijken hoe wij hier als werkgever aan bij kunnen dragen.

Meer weten?

Klinkt dit interessant? We zien jouw sollicitatie samen met je motivatie voor deze functie en je ervaringsoverzicht, graag uiterlijk 18 augustus tegemoet. Voor vragen over het proces kun je contact opnemen met Alisa Roo, Corporate Recruiter, alisa.roo@vattenfall.com
\n
\nBij Vattenfall zijn wij ervan overtuigd dat diversiteit een grote bijdrage levert aan onze organisatie. Daarom streven wij constant naar een harmonieuze balans tussen onze medewerkers op het gebied van leeftijd, seksuele geaardheid, geloofsovertuiging, genderidentiteit, (arbeids)beperking en culturele of etnische achtergrond.

We kijken uit naar je sollicitatie!

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This is a remote position.

\n\n\n Schedule
\n\n\n • Monday to Friday, 9am to 6pm Eastern with an hour unpaid break
\n\n\n\n
\n\n\n Client Experience Specialist - Carbon Markets
\n\n\n Profile
\n\n\n We are looking for an experienced Client Experience Specialist to join our fast-growing carbon markets division. The role involves supporting existing and potential clients in utilizing our subscription-based platform.
\n\n\n
\n\n\n The ideal candidate should be self-driven, proactive, and capable of multitasking effectively. They should be adept at using general online tools and have excellent communication skills in English.
\n\n\n
\n\n\n Position deliverables
\n\n\n The role envisages the following primary activities:
\n\n\n • Enrolling new client users on our platform and addressing account management queries of clients.
\n\n\n • Serving as the initial point of contact for customer inquiries and coordinating with the analyst team to ensure a timely customer response and a pleasant customer experience.
\n\n\n • Supporting contracting and filing of contracts.
\n\n\n • Supporting invoicing and payments.
\n\n\n • Keeping CRM up to date with client information and inquiries.
\n\n\n • Ensuring clients and users information is up to date across all tools (CRM, Mailchimp, etc).
\n\n\n • Improve process efficiency by creating automation and workflows in CRM and other tools used to manage clients and client communications.
\n\n\n • Supporting Webinar’s management and registration over zoom.
\n\n\n • Scheduling client and external meetings, and related communications.
\n\n\n • Coordination with accounts to share invoicing and collection information. KPIs being tracked for this role
\n\n\n • TAT on client responses (including webinar enrolment, client inquiries, etc).
\n\n\n • Minimized backlog of inquiries (coordinating with internal teams to ensure responses are not pending. Tracking this in CRM).
\n\n\n • Up-to-date systems- CRM, MIS.
\n\n\n • Reduce invoice days outstanding.

\n\n\n
\n\n\n You must have:
\n\n\n • At least 5 years of relevant customer support or administrative assistant experience
\n\n\n • Excellent organizational skills and customer obsession
\n\n\n • Experience with using CRM and Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, etc)
\n\n\n • Excellent communication skills with proficiency in English writing and speaking
\n\n\n
\n\n\n Desirable
\n\n\n • A demonstrated passion for sustainability and working to address climate change
\n\n\n • Zoho CRM experience
\n\n\n • Experience working for the energy sector
\n\n\n • Experience supporting business that offers subscription
\n\n\n
\n\n\n
\n\n\n\nIndependent Contractor Perks
\n\n

HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

\n\n\nZR_26077_JOB
\n
","hiringOrganization":{"@type":"Organization","name":"BruntWork","sameAs":"https://www.bruntworkcareers.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Customer Experience Specialist - Spotsylvania, VA","datePosted":"2025-07-21","description":"

Company Name

ARS-Rescue Rooter\n

Overview

Pay: $20 per hour + commissionEarning potential: $20 – $30/hour on average with commissionSchedule: Discussed during interviewLocation: Spotsylvania, VA (Must be available to work at store locations throughout Northern VA)

Full-time opportunities available

Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ professionals and over 45 years of trusted home service.

What We Offer:

Weekly pay via direct deposit
Commission on top of hourly rate
Paid training — no HVAC experience required
Career path into Sales Advisor roles
Full-time employees also receive:
\n
- Insurance available after 31 days
- Low-cost medical (as low as $5/week)
- Dental, vision, HSA/FSA
- 401(k) with company match
- Paid time off + holiday pay
- Company-paid life insurance

Responsibilities

Work inside a national retail home improvement store engaging customers in friendly conversations about HVAC upgrades, air quality enhancements, and energy efficiency. Your goal is to schedule free in-home consultations with our experienced comfort advisors, or sell simple HVAC System Tune-Ups if the customer has a newer system that just needs a little touch from the pros at ARS.

Qualifications

What You Need:

Willingness to approach and engage retail shoppers
Friendly, outgoing personality; sales experience a plus
Ability to stand/walk for up to 6 hours during shift
Reliable transportation to/from assigned store
Minimum age: 18 years
Available for weekend retail hours (potential holidays)
Clean, professional appearance to represent the ARS brand
Ability to attend weekly in-office meetings
Must pass background check

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

","hiringOrganization":{"@type":"Organization","name":"American Residential Services","sameAs":"https://www.ars.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fredericksburg, VA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Customer Experience Specialist with Dutch","datePosted":"2025-08-04","description":"

ArcelorMittal Business Centre of Excellence is looking for candidates for a position of

Customer Experience Specialist with Dutch

Main Responsibilities:

Prepare, create, update and follow up RFQ offers within the CRM, including header content and item registration.
Perform volume and technical checks on customer inquiries in collaboration with the Volume Allocation Manager (VAM) and Client Technical Support (CTS).
Assist the Account Manager in pricing processes and follow specific instructions for offer finalization (including “mini bar”, DPL)
Manage derogation files in line with validation workflows (“price deviation form – pdf”, if still exists)
Execute impact lists and perform retro billing tasks
Maintain accuracy and completeness of customer data in the Customer Master system.
Create and manage SAP contracts to enable order registration (if still applicable).
Collaborate with other stakeholders to support the Account Manager in required tasks
Register customer claims (Product claims, Invoice claims) in the system and provide necessary support to the AM, and encashment teams.
Monitor overall payment situation, support customer and internal teams in solving credit limit related topics, manage advance payments, providing support to AM as required.
Manage proforma requests, payments in advance, postponed payments
Build and maintain strong relationships with Account Manager to maximize satisfaction

Requirements

Proficiency in Dutch and English
Minimum of 3 to 5 years of experience in a similar role.
Customer-Centric Mindset
Strong communication skills, particularly interactions via phone, digital channels and email.
Ability to work effectively in a team and independently with minimal supervision.
Excellent organizational and multitasking abilities.
Proven experience in customer service, order management, or a related field.
Familiarity with SAP, CRM tools, and offer management platforms (nice to have).
Openness for work in hybrid model (office in Dabrowa Gornicza)

\n\n ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 16 countries. In 2022, ArcelorMittal had revenues of $79.8 billion and crude steel production of 59.0 million metric tonnes, while iron ore production reached 45.3 million metric tonnes. Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future. ArcelorMittal is listed on the stock exchanges of New York (MT), Amsterdam (MT), Paris (MT), Luxembourg (MT) and on the Spanish stock exchanges of Barcelona, Bilbao, Madrid and Valencia (MTS). \n\n\n For more information about ArcelorMittal please visit: http://corporate.arcelormittal.com ","hiringOrganization":{"@type":"Organization","name":"ArcelorMittal","sameAs":"https://corporate.arcelormittal.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dąbrowa Górnicza, Woj. Śląskie, Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Customer Experience Specialist with Dutch","datePosted":"2025-08-04","description":"

ArcelorMittal Business Centre of Excellence is looking for candidates for a position of

Customer Experience Specialist with Dutch

Main Responsibilities:

Prepare, create, update and follow up RFQ offers within the CRM, including header content and item registration.
Perform volume and technical checks on customer inquiries in collaboration with the Volume Allocation Manager (VAM) and Client Technical Support (CTS).
Assist the Account Manager in pricing processes and follow specific instructions for offer finalization (including “mini bar”, DPL)
Manage derogation files in line with validation workflows (“price deviation form – pdf”, if still exists)
Execute impact lists and perform retro billing tasks
Maintain accuracy and completeness of customer data in the Customer Master system.
Create and manage SAP contracts to enable order registration (if still applicable).
Collaborate with other stakeholders to support the Account Manager in required tasks
Register customer claims (Product claims, Invoice claims) in the system and provide necessary support to the AM, and encashment teams.
Monitor overall payment situation, support customer and internal teams in solving credit limit related topics, manage advance payments, providing support to AM as required.
Manage proforma requests, payments in advance, postponed payments
Build and maintain strong relationships with Account Manager to maximize satisfaction

Requirements

Proficiency in Dutch and English
Minimum of 3 to 5 years of experience in a similar role.
Customer-Centric Mindset
Strong communication skills, particularly interactions via phone, digital channels and email.
Ability to work effectively in a team and independently with minimal supervision.
Excellent organizational and multitasking abilities.
Proven experience in customer service, order management, or a related field.
Familiarity with SAP, CRM tools, and offer management platforms (nice to have).
Openness for work in hybrid model (office in Dabrowa Gornicza)

\n\n ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 16 countries. In 2022, ArcelorMittal had revenues of $79.8 billion and crude steel production of 59.0 million metric tonnes, while iron ore production reached 45.3 million metric tonnes. Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future. ArcelorMittal is listed on the stock exchanges of New York (MT), Amsterdam (MT), Paris (MT), Luxembourg (MT) and on the Spanish stock exchanges of Barcelona, Bilbao, Madrid and Valencia (MTS). \n\n\n For more information about ArcelorMittal please visit: http://corporate.arcelormittal.com ","hiringOrganization":{"@type":"Organization","name":"ArcelorMittal","sameAs":"https://corporate.arcelormittal.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kraków, Woj. Malopolskie, Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Customer Experience Specialist with Dutch","datePosted":"2025-08-04","description":"

ArcelorMittal Business Centre of Excellence is looking for candidates for a position of

Customer Experience Specialist with Dutch

Main Responsibilities:

Prepare, create, update and follow up RFQ offers within the CRM, including header content and item registration.
Perform volume and technical checks on customer inquiries in collaboration with the Volume Allocation Manager (VAM) and Client Technical Support (CTS).
Assist the Account Manager in pricing processes and follow specific instructions for offer finalization (including “mini bar”, DPL)
Manage derogation files in line with validation workflows (“price deviation form – pdf”, if still exists)
Execute impact lists and perform retro billing tasks
Maintain accuracy and completeness of customer data in the Customer Master system.
Create and manage SAP contracts to enable order registration (if still applicable).
Collaborate with other stakeholders to support the Account Manager in required tasks
Register customer claims (Product claims, Invoice claims) in the system and provide necessary support to the AM, and encashment teams.
Monitor overall payment situation, support customer and internal teams in solving credit limit related topics, manage advance payments, providing support to AM as required.
Manage proforma requests, payments in advance, postponed payments
Build and maintain strong relationships with Account Manager to maximize satisfaction

Requirements

Proficiency in Dutch and English
Minimum of 3 to 5 years of experience in a similar role.
Customer-Centric Mindset
Strong communication skills, particularly interactions via phone, digital channels and email.
Ability to work effectively in a team and independently with minimal supervision.
Excellent organizational and multitasking abilities.
Proven experience in customer service, order management, or a related field.
Familiarity with SAP, CRM tools, and offer management platforms (nice to have).
Openness for work in hybrid model (office in Dabrowa Gornicza)

\n\n ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 16 countries. In 2022, ArcelorMittal had revenues of $79.8 billion and crude steel production of 59.0 million metric tonnes, while iron ore production reached 45.3 million metric tonnes. Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future. ArcelorMittal is listed on the stock exchanges of New York (MT), Amsterdam (MT), Paris (MT), Luxembourg (MT) and on the Spanish stock exchanges of Barcelona, Bilbao, Madrid and Valencia (MTS). \n\n\n For more information about ArcelorMittal please visit: http://corporate.arcelormittal.com ","hiringOrganization":{"@type":"Organization","name":"ArcelorMittal","sameAs":"https://corporate.arcelormittal.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kraków, Woj. Malopolskie, Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Senior Customer Experience Specialist (Outbound)","datePosted":"2025-08-05","description":"

Hover is making the homeowner journey easy, transparent and fun. Starting with the home improvement industry, we’re answering age-old questions like, “What is it going to look like?” and “What is it going to cost?”, by helping homeowners and pros visualize what’s possible with Artificial Intelligence (AI) and interactive 3D property models. Homeowners, contractors, and insurance professionals all use Hover to get fully measured, accurate, and interactive models of any property—in a matter of minutes, and with just a few snaps of a smartphone camera.

Join a team that is rooted in challenging the status quo, persistence, and dedicated to serving our employees, customers, and communities. With key investors, including Google Ventures and Menlo Ventures and leading insurance carriers such as Travelers, State Farm, and Nationwide, Hover is committed to changing the world, one home at a time. At Hover, we believe there is strength in diversity and are fostering an inclusive and diverse culture by hiring qualified, talented people from a wide variety of backgrounds.

Why Hover wants you

We care deeply about delivering an exceptional customer experience. While our product is built to be intuitive and self-service-friendly, we are equally committed to engaging directly with our users to ensure they thrive. Our Customer Experience team is a real differentiator in our space, and we hear constantly from our users how grateful they are for the personalized and earnest help we provide. Our team brings empathy and attention to detail to every customer interaction, and this position requires strong critical thinking, communication, and technical troubleshooting skills. You will become a subject matter expert in both our Product and our Customers, and your mission is to engage them directly to help them have the best experience possible.

Our Customer Experience teams

Our Customer Experience teams have two core workflows, with some of our Specialists focusing on an Inbound motion while some of our Specialists focus on an Outbound motion. Both work in a queue of tickets/engagements day to day, with the former focusing on interactions that customers bring to us via Phone, Email, and Chat, and the latter focuses heavily on Phone calls to customers to help them with a targeted effort.

Specialists in both workflows spend the majority of their day directly helping customers, and all Specialists help customers resolve their issues with speed, empathy, and creativity. Similarly, all Specialists act as prominent liaisons for the ‘voice of the customer’ internally within Hover, helping spread the word about what product improvements or go-to-market changes should be made to improve the customer experience.

All Specialists share the same job title and are at the heart of helping our customers thrive and succeed using Hover’s platform, constantly asking itself what else we can do to improve the customer experience. While they may approach their day-to-day in different motions across the two teams, this is a unified effort and organization invested in helping our users.

Your role working our Outbound Motion

This is a newer team and we are excited to invest in growing this effort. Over the last year, we have had two people prove this effort out and build confidence in this motion, and now we are excited to hire a group of Specialists to help build it out as a fuller team living side-by-side with the Inbound motion.

Specialists on this team focus primarily on phone calls, reaching out to customers in order to help them proactively with their needs. Sometimes, we know precisely what they need, for example calling them to help with a product failure or billing issue. Other times, we know generally that they need help, such as scenarios in which our math models are predicting that their ‘Churn Risk’ is rising and we want to check in and see if there’s anything we can do to improve their experience.

This team is also a frequent conduit for sharing feedback with Product around new feature launches and helping train and enable some early adopter users for beta solutions. Customers really appreciate the thoughtful outreach this team provides in moments of need to help guide and nudge them on a successful journey using the Hover platform, whether it is helping unblock an issue or point them towards an opportunity.

Your background includes

3-5 years of experience in a customer-facing support role (e.g. customer success, support, account management).
Experience and comfort spending most of the day directly engaging with customers on the phone, including calling them proactively to assist with an issue when they may not be expecting your call
Ability to stay composed while managing multiple priorities and customer interactions simultaneously
Experience at a dynamic, fast moving company with frequent new product launches and tooling changes, requiring constant learning and re-learning to stay on top of things
Strong organizational skills and attention to detail with thorough documentation
Fluency working daily within a modern customer service tool (e.g. Intercom)
A commitment to prioritizing genuine customer outcomes over all else

Benefits

Compensation - Competitive salary and meaningful equity in a fast-growing company
Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
Paid Time Off - Unlimited and flexible vacation policy
Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

Hybrid roles at Hover

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.

The US hourly rate range for this full-time position is $39.42 - $45.19. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

#LI-AM1 #LI-Hybrid

","hiringOrganization":{"@type":"Organization","name":"Hover","sameAs":"https://hover.to/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"san francisconew york","addressCountry":"United States","addressRegion":"North America"}}}}]}

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