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Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Knowledge Management Consultant is responsible for managing Client Care content for within Microsoft Dynamics support articles and function as the knowledge management expert for client experience improvements. This role involves editing and publishing new and updated content and documentation to team members and will require a strong partnership with the Service Experience team members, Product Support Engineers, Training, and other key stakeholders. Additionally, this role involves ongoing oversight of knowledge governance.

This role performs a range of knowledge management tasks that support the overall Client Care knowledge strategy, including but not limited to the following responsibilities:

Collaborate closely with line of business leadership to understand gap analysis for current knowledge
Oversee business-critical documentation, ensuring alignment with content standards inclusive of style guides and templates, for consistency and quality across knowledge
Partner with line of business leadership to understand and analyze impact of product changes and feature launches on business processes and related knowledge
Execute the implementation of long-term knowledge management strategies in partnership with the Director of Knowledge Management
Collaborate with line of business leadership to make changes to documentation and processes, as required
Manage multiple projects and priorities effectively, ensuring timely delivery of high-quality documentation
Train new and existing users of the knowledge base to train for user roles and provide day-to-day user support
Assess and implement AI solutions for content development and management
Champion continuous improvement by measuring the impact of documentation efforts through various metrics and analytics
Partner with a Service Experience/GTM liaison to understand product changes and feature launches sufficiently to assess the potential impact to Client Care and direct related process and documentation changes
Provide ongoing communication to team members across Client Care for process and documentation changes

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Effectively manages tasks, meets all expectations, and follows through.
Displays a sense of urgency and motivation to succeed.
Exhibits high standards and persists in setting and accomplishing goals.
Takes initiative and works independently, taking ownership of outcomes.
Understands and anticipates the needs and expectations of internal and external customers and deliver high-quality products or services that meet or exceed them.
Demonstrates an ability to simplify, improve, and find lean solutions.
Generates novel and useful solutions to problems or opportunities.
Uses communication skills to inspire, influence and motivate others.
Manages stressful situations appropriately and adapts easily to shifting priorities and challenges.
Understands the importance of relationship management with key stakeholders and peers
Efficiently manages projects and time and introduces innovative ideas and processes to make things better.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 92,700.00 to 134,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Company Description

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This role performs a range of knowledge management tasks that support the overall Client Care knowledge strategy, including but not limited to the following responsibilities:

Collaborate closely with line of business leadership to understand gap analysis for current knowledge
Oversee business-critical documentation, ensuring alignment with content standards inclusive of style guides and templates, for consistency and quality across knowledge
Partner with line of business leadership to understand and analyze impact of product changes and feature launches on business processes and related knowledge
Execute the implementation of long-term knowledge management strategies in partnership with the Director of Knowledge Management
Collaborate with line of business leadership to make changes to documentation and processes, as required
Manage multiple projects and priorities effectively, ensuring timely delivery of high-quality documentation
Train new and existing users of the knowledge base to train for user roles and provide day-to-day user support
Assess and implement AI solutions for content development and management
Champion continuous improvement by measuring the impact of documentation efforts through various metrics and analytics
Partner with a Service Experience/GTM liaison to understand product changes and feature launches sufficiently to assess the potential impact to Client Care and direct related process and documentation changes
Provide ongoing communication to team members across Client Care for process and documentation changes

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Effectively manages tasks, meets all expectations, and follows through.
Displays a sense of urgency and motivation to succeed.
Exhibits high standards and persists in setting and accomplishing goals.
Takes initiative and works independently, taking ownership of outcomes.
Understands and anticipates the needs and expectations of internal and external customers and deliver high-quality products or services that meet or exceed them.
Demonstrates an ability to simplify, improve, and find lean solutions.
Generates novel and useful solutions to problems or opportunities.
Uses communication skills to inspire, influence and motivate others.
Manages stressful situations appropriately and adapts easily to shifting priorities and challenges.
Understands the importance of relationship management with key stakeholders and peers
Efficiently manages projects and time and introduces innovative ideas and processes to make things better.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 87,600.00 to 127,050.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Company Description

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This role performs a range of knowledge management tasks that support the overall Client Care knowledge strategy, including but not limited to the following responsibilities:

Collaborate closely with line of business leadership to understand gap analysis for current knowledge
Oversee business-critical documentation, ensuring alignment with content standards inclusive of style guides and templates, for consistency and quality across knowledge
Partner with line of business leadership to understand and analyze impact of product changes and feature launches on business processes and related knowledge
Execute the implementation of long-term knowledge management strategies in partnership with the Director of Knowledge Management
Collaborate with line of business leadership to make changes to documentation and processes, as required
Manage multiple projects and priorities effectively, ensuring timely delivery of high-quality documentation
Train new and existing users of the knowledge base to train for user roles and provide day-to-day user support
Assess and implement AI solutions for content development and management
Champion continuous improvement by measuring the impact of documentation efforts through various metrics and analytics
Partner with a Service Experience/GTM liaison to understand product changes and feature launches sufficiently to assess the potential impact to Client Care and direct related process and documentation changes
Provide ongoing communication to team members across Client Care for process and documentation changes

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Effectively manages tasks, meets all expectations, and follows through.
Displays a sense of urgency and motivation to succeed.
Exhibits high standards and persists in setting and accomplishing goals.
Takes initiative and works independently, taking ownership of outcomes.
Understands and anticipates the needs and expectations of internal and external customers and deliver high-quality products or services that meet or exceed them.
Demonstrates an ability to simplify, improve, and find lean solutions.
Generates novel and useful solutions to problems or opportunities.
Uses communication skills to inspire, influence and motivate others.
Manages stressful situations appropriately and adapts easily to shifting priorities and challenges.
Understands the importance of relationship management with key stakeholders and peers
Efficiently manages projects and time and introduces innovative ideas and processes to make things better.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 82,400.00 to 119,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Company Description

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Knowledge Management Knowledge Management Specialist, Consultant is responsible for managing Client Care content for within Microsoft Dynamics support articles and functions as a knowledge management expert for client experience improvements. This role involves editing and publishing new and updated content and documentation to team members and will require a strong partnership with the Service Experience team members, Product Support Engineers, Training, and other key stakeholders. Additionally, this role involves ongoing oversight of knowledge governance.

This role performs a range of knowledge management tasks that support the overall Client Care knowledge strategy, including but not limited to the following responsibilities:

Collaborate closely with line of business leadership to understand gap analysis for current knowledge
Oversee business-critical documentation, ensuring alignment with content standards inclusive of style guides and templates, for consistency and quality across knowledge
Partner with line of business leadership to understand and analyze impact of product changes and feature launches on business processes and related knowledge
Execute the implementation of long-term knowledge management strategies in partnership with the Director of Knowledge Management
Collaborate with line of business leadership to make changes to documentation and processes, as required
Manage multiple projects and priorities effectively, ensuring timely delivery of high-quality documentation
Train new and existing users of the knowledge base to train for user roles and provide day-to-day user support
Assess and implement AI solutions for content development and management
Champion continuous improvement by measuring the impact of documentation efforts through various metrics and analytics
Partner with a Service Experience/GTM liaison to understand product changes and feature launches sufficiently to assess the potential impact to Client Care and direct related process and documentation changes
Provide ongoing communication to team members across Client Care for process and documentation changes

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications
\n5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
\n
\nPreferred Qualifications
\n6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
\nEffectively manages tasks, meets all expectations, and follows through.
\nDisplays a sense of urgency and motivation to succeed.
\nExhibits high standards and persists in setting and accomplishing goals.
\nTakes initiative and works independently, taking ownership of outcomes.
\nUnderstands and anticipates the needs and expectations of internal and external customers and deliver high-quality products or services that meet or exceed them.
\nDemonstrates an ability to simplify, improve, and find lean solutions.
\nGenerates novel and useful solutions to problems or opportunities.
\nUses communication skills to inspire, influence and motivate others.
\nManages stressful situations appropriately and adapts easily to shifting priorities and challenges.
\nUnderstands the importance of relationship management with key stakeholders and peers
\nEfficiently manages projects and time and introduces innovative ideas and processes to make things better.

Additional Information

","hiringOrganization":{"@type":"Organization","name":"Visa","sameAs":"https://visa.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bogota, COLOMBIA, Colombia","addressCountry":"Colombia","addressRegion":"South America"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Knowledge Management Analyst","datePosted":"2025-07-18","description":"About OmnidianOmnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA
The JobAs a Knowledge Management Analyst at Omnidian, you will oversee the development, implementation, and maintenance of knowledge management systems to enhance organizational efficiency and collaboration as well as customer empowerment related to operational support services. Reporting to the Director of Operations, you will work with various departments to capture, organize, and disseminate critical knowledge and information across the organization and to our customers, and drive the necessary programs and processes that create a knowledge-center ecosystem for Operations at Omnidian.
ScopeResponsibilities of a KM Analyst will include managing Slab knowledge for all of Resi Ops teams and managing self-service homeowner-facing FAQ content in Salesforce Service Cloud Knowledge Management System.
ImpactThe KM Analyst role impacts the overall management (creation, change management, deprecation, and find-ability) of Resi Ops- and Homeowner-facing knowledge content with a focus and goals on customer experience, data-driven efficacy analysis, and cost savings approach that scale the organization with 10/100x business and services growth.
InfluenceThe KM Analyst role influences the lifecycle, discovery, and efficacy of Resi Ops-wide knowledge experiences the cross-functional processes, programs, and learning across Resi Ops and its up/down-stream partners, including Field Services and Sales. \n

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Develop and manage knowledge management systems and tools to capture and organize organizational knowledge.

Collaborate with departments to identify knowledge needs and ensure effective knowledge sharing.
Create and maintain documentation, including best practices, procedures, and some just-in-time training materials.
Facilitate knowledge sharing sessions and workshops to promote a culture of learning and collaboration.
Monitor and evaluate the effectiveness of knowledge management initiatives and systems.
Analyze knowledge gaps and work with teams to develop solutions to address them.
Stay current with industry trends and emerging technologies related to knowledge management.
Provide training and support to employees on knowledge management tools and practices.

Assist with maintaining organizational resources (Style Guide, Acronym List)

Create & maintain organizational knowledge for Residential Operations content in Knowledge Management System utilizing documentation & content authoring techniques.
Perform analysis on information usage data from KMS to determine knowledge effectiveness & gaps for assigned user groups.
Work with the content owners/SME’s to ensure that knowledge assets are up-to-date, including customer-facing portal content.

Creating/Maintaining/Reviews of Knowledge Articles

Report on Knowledge Article uses and improving content.
Manage and direct federated resources from all areas of the business to ensure accurate, integrous/consistent, transparent, and speedy knowledge management processes.
Ensure clear communication with all affected parties on progress and timelines of knowledge-related projects.
Support continuous improvement by delivering good Knowledge Management and Information Architecture, and high quality data in our KM and CRM systems.

Creating, maintaining, and updating knowledge management documentation to include training materials, support materials, and self-service materials.

Create Knowledge Management (KM) and/or Knowledge Articles (KA) for new and gap processes to identify when a standard approach is needed.
Conduct a quarterly review and maintain an inventory of Knowledge DataSets to ensure there is an inventory relevant articles consistent with the current business and systems operating environment.
Create knowledge articles to facilitate systems transitioning from development to production.
Ensure all technical documentation (including O&M Manual, SOPs, etc), training materials, and knowledge articles are documented and kept in a centralized, shared repository.
Recommend improvement of existing critical SOPs and any documentation unique to response operations.
Engage users to improve their understanding and reinforce their knowledge of Residential Ops systems through on-demand training.

Who You Are

Customer-focused
Systems-thinker/ Big Picture
Detail-oriented
Creator of clarity in complex and ambiguous situations
Decisive IC
Leader who can collaborate and motivate others toward a common goal
Autonomous
Optimistic

Experience You’ll Need

Excellent written communication skills
Knowledge Management (4+ years)
Excellent writing skills associated with step-by-step how-to content that outlines business processes and high-level use of tools that enable them
Skills in experiential and experimental approaches to knowledge navigation, discovery, and integration in the support workflow.
Informational architecture and internal SEO practice skills that drive discovery at that right time in the support experience
Goal- and data-driven (quantitative & qualitative) improvement decision-making and planning skills to support quality and efficacy of agent- and homeowner-facing knowledge.
Program/Change envisioning, design, management and thought-leadership skills for multiple knowledge and knowledge tool projects driven across teams
Cross-functional collaboration toward shared goals with Resi Ops, Field Services, CX, Process, Product/Engineering teams.
Operational and practical understanding of Knowledge Management Systems and Customer-facing knowledge web portal systems

Experience That's a Plus

Training development
Operations supervision/leadership
Excellent verbal communication skills
CRM Systems

Work-life and Culture

Most of our roles offer the opportunity to work remotely
If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
Internal candidates: Check out our advice on Internal Transfer: Job Application Process
Here are the next roles in this career track:
Sr. Knowledge Management Analyst
Knowledge Management Manager
We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

Performance Metrics

Build and maintain high customer satisfaction/helpfulness scores on customer-facing knowledge
Build and maintain high knowledge efficacy Build and maintain high efficiency in use of knowledge
Build and maintain high accuracy, consistency/integrity of knowledge
Build and maintain high efficiency in knowledge management processes and projects

PrivacyCalifornia-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/
Diversity and InclusionWe strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.","hiringOrganization":{"@type":"Organization","name":"Omnidian","sameAs":"https://www.omnidian.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"Knowledge Management Analyst","datePosted":"2025-07-21","description":"Knowledge Management Analyst - (250597)

Description

Join Our Mission to Foster Prosperity in Asia

Are you ready to make a lasting impact on the future of Asia and be a catalyst for positive change? We are thrilled to offer a unique opportunity to become an important part of the prestigious Asian Development Bank (ADB). At ADB, our mission is simple yet powerful: to alleviate poverty and promote sustainable development in the Asia-Pacific region.

Organizational Setting and Reporting Relationship

The position of Knowledge Management Administrator is assigned to the People's Republic of China Resident Mission (PRCM) within the East Asia Department (EARD). You will be based at our Resident Mission Office in Beijing, PRC.

You will report to designated Technical International Staff and Officer (as applicable).Technical International Staff and Managerial Staff.

Your Role

As a Knowledge Management Analystdministrator, you will help organize and support knowledge-sharing programs, with a significant focus on supporting the strategic and operational work of the Regional Knowledge Sharing Initiative (RKSI).

You will:

Organize knowledge-sharing events, prepare concept notes, agendas and coordinate with speakers and participants, including those from other developing member countries, to ensure efficient execution of knowledge transfer.
Evaluate events and analyze feedback through post-event evaluations and knowledge demand surveys, and propose improvements based on insights.
Facilitate collaboration with knowledge partners, engaging with regional DMCs, government agencies, and internal departments to strengthen knowledge network and promote collaborative knowledge programs.
Support knowledge sharing and research programs with RKSI and with other departments to promote regional knowledge integration and contribute to strategic goals.
Conduct data analysis for knowledge products, providing insights through data analysis and combining policy developments, supporting cross-sectoral collaboration and regional programs. Support knowledge transfer through regional cooperation and integration programs under EARD— including the Greater Mekong Subregion (GMS) Economic Cooperation Program, Central Asia Regional Economic Cooperation (CAREC) Program, and others.
Prepare and implement TA project documentation, developing concept papers, progress updates, and completion reports while following ADB's guidelines.
Manage project budgets and track expenditures, helping manage budgets, procurement processes, contracts and financial oversight.
Help produce knowledge products (KPs) by overseeing the creation and distribution of blogs, reports, and infographics, ensuring consistency with ADB branding and editorial standards.
Coordinate digital outreach by managing ADB's digital platforms, including the website and social media channels, ensuring sharing and active engagement.
Support knowledge-related planning and coordination by facilitating inputs for internal planning documents, responding to queries, and providing operational support for knowledge-related programs.

Qualifications

You will need:

Bachelor's degree in one or more of these fields: multimedia, journalism, public policy, economics, business, commerce, international relations, environment, and health.
At least 5 years of experience in knowledge management, distribution, or sharing, within an international development or multilateral organization.
Understanding of knowledge distribution and public communications.
With the ability to handle complex issues and meet goals within deadlines.
With experience engaging with government agencies, academics, international organizations, and media.
Experience communicating complex technical concepts to a variety of audiences.
Please refer to the link for ADB Competency Framework for Technical Local Level 3.

Benefits

Benefits ADB offers a rewarding salary and a comprehensive benefits package. The salary will be based on ADB’s standards and comparator markets, taking into account your qualifications and experience.

Housing and education allowance (if applicable)
Expatriate benefits (if applicable)
Retirement plan
Medical and health benefits
Paid leave (including parental)
Life and other insurance plans
Staff development

Additional Information

This appointment is open to internal and external applicants.

This opening is a local staff position. It is open only to nationals and permanent residents of People's Republic of China.

This is a fixed term appointment with option to renew, initially for a period of up to 3 years, or up to the Normal Retirement Date (NRD), whichever comes earlier, for the purpose(s) and conditions determined by ADB, in accordance with Administrative Order No. 2.01 (Recruitment and Appointment). After the initial fixed-term period, ADB may choose to renew the appointment for up to an additional 3 years or not renewed. This decision will be made in the overall interest of ADB, based on factors including but not limited to the requirement of Staff's particular blend of skills and experience for the medium-term work program of the organizational unit, sufficient funding to cover the renewed period, and Staff's performance and suitability for employment. There is no limit to the number of renewals up to NRD. However, this appointment is not convertible to a regular appointment

About Us

Asian Development Bank (ADB) is an international development finance institution headquartered in Manila, Philippines and is composed of 69 members, 50 of which are from the Asia and Pacific region. ADB is committed to achieving a prosperous, inclusive, resilient, and sustainable Asia and the Pacific, while sustaining its efforts to eradicate extreme poverty. ADB combines finance, knowledge, and partnerships to fulfill its expanded vision under its Strategy 2030.

ADB only hires nationals of its 69 members.

To view ADB Organizational Chart, please click here.

ADB seeks to ensure that everyone is treated with respect and given equal opportunities to work in an inclusive environment. ADB encourages all qualified candidates to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. Women are highly encouraged to apply.

Visit ADB Careers FAQ for more information.

Primary Location

: People's Republic of China Resident Mission-China-BeijingDepartment: East Asia DepartmentDivision: PRC Resident MissionStaff Category: Technical Local - Field OfficePosition Level: TL3

Job Posting

: 21-Jul-2025, 8:02:48 AM

Closing Date (Period for Applying) - External

: 04-Aug-2025, 3:59:00 PM","hiringOrganization":{"@type":"Organization","name":"Asian Development Bank (ADB)","sameAs":"https://www.adb.org/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"People's Republic of China Resident Mission-China-Beijing","addressCountry":"China","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Knowledge Management Advisor","datePosted":"2025-07-22","description":"

Overview

MOMENTUM Country and Global Leadership (MCGL), funded by the U.S. Government, is a global mechanism that saves lives and improves access to quality, integrated health services by distributing life-saving commodities, medicines, and vaccines, and providing critical health care services for pregnant mothers and children under five. The project provides safe childbirth for mothers and babies, vaccinates children, treats deadly illnesses and malnutrition, and controls disease outbreaks.

The Knowledge Management Advisor will be responsible for helping to strengthen knowledge management to ensure efficient and effective reuse of information internally and externally. S/he is responsible for providing technical support to both organizational and project communications to ensure high quality strategic communications to the U.S. Government/Department of State (USG/DOS) (the donor), in-country stakeholders, and beneficiaries. The major responsibilities include documenting project implementation activities, creating good quality communications products adhering to policy and guidelines set by Jhpiego and USG/DOS and that are sensitive to the Bangladesh context; documenting the process of implementation of key activities; documenting key lessons learned; and preparing communications materials including success stories. S/he will assist with developing reports and presentations according to Jhpiego guidelines for internal program needs and externally for dissemination.

Responsibilities

Design, deliver, and manage a Knowledge Management (KM) strategy and approach for the project.
Identify the best dissemination channel(s) to support the reuse of information internally and externally (e.g. Jhpiego’s website, country level and global reports, virtual collaborative exchanges symposiums, e-newsletters, and social media).
Identify key audiences for different types of technical information, including internal and external audiences, and target knowledge-sharing efforts to promote knowledge uptake and application.
Support organization and project knowledge-sharing efforts by organizing and uploading resources to the team’s internal website, sending relevant resources to Jhpiego headquarters (HQ) for sharing among global program staff, and developing systems for in-country knowledge-sharing practices among program staff.
Coordinate with country program and technical staff and HQ Communications Lead to plan virtual cross-MCGL knowledge exchange opportunities.
Leverage Jhpiego’s technology platforms (such as Office 365 and DHIS2) in the appropriate context to expedite knowledge storage, retrieval and exchange.
Work collaboratively with project teams to coordinate development of project dissemination plans.
Lead documentation of project activities and most significant change stories, with the potential to develop these into formal success stories for broader sharing.
Support development, documentation, and dissemination of knowledge management products and ensure they are appropriately and effectively represented in public events.
Support the M&E team to provide a framework for the end of project results reporting for all project activities.
Work collaboratively with other team members to guide the approach for collecting national, regional, and global level data.
Design questions, conduct surveys and interviews, capture and compile photos/video, and develop scripts and document success stories.
If required, lead, organize, document and support team to manage media at public events with local media in sensitive to Bangladesh context.
Develop and maintain excellent relationships with internal and external colleagues and among the project’s local partners.

Required Qualifications

Master's degree in social science/communication or relevant discipline
At least 7 years of related work experience in knowledge management, communications, documentation, dissemination, or similar work for health projects.
Substantial understanding of and interest in KM theory, practice and tools, including experience in determining appropriate KM processes, products, and ICT enabled platforms.
Experience working with government, NGOs, donors, and other relevant stakeholders preferred.

Preferred Qualifications

Skiils and Competencies

Knowledge of graphic design and multimedia communication tools is an advantage
Excellent computer, writing, analytical, communication, and organization skills.
Excellent oral and written command of both Bangla and English languages.
Participate in multiple teams, adopt team spirit, take responsibility for action items assigned, and provide feedback as needed.
Excellent presentation skills and ability to facilitate knowledge-sharing meetings and activities.
Ability to work in complex environments with multiple tasks, competing priorities, and short deadlines.
A willingness to travel to remote areas; flexibility in accepting work assignments outside normal desk location.

Jhpiego offers competitive salaries and a comprehensive employee benefits package. Female candidates are encouraged to apply. Please apply at www.jobs-jhpiego.icims.com

Last date to apply: 04 August, 2025

Applicants must submit a single document for upload to include: cover letter, resume, current & expected SalaryFor further information about Jhpiego, visit our website at www.jhpiego.orgNote: The successful candidate selected for this position will be subject to a pre-employment background investigation.Jhpiego is an Affirmative Action/Equal Opportunity EmployerJhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans.

EEO is the LawRECRUITMENT SCAMS & FRAUD WARNINGJhpiego has become aware of scams involving false job offers. Please be advised:

Recruiters will never ask for a fee during any stage of the recruitment process.

All active jobs are advertised directly on our careers page.

Official Jhpiego emails will always arrive from a @Jhpiego.org email address.

Please report any suspicious communications to Info@jhpiego.org

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Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

General Tax Consulting

Management Level

Associate

Job Description & Summary

The Knowledge Management Associate will play a key role in supporting the development, organization, and dissemination of tax-related knowledge assets. This position is ideal for a detail-oriented and proactive individual with an interest in information management. The Knowledge Management Associate will work closely with tax professionals to ensure that tax knowledge resources are up-to-date, accurate, accessible, and effectively utilised to support business and compliance objectives.

Assist in the collection, organization, and maintenance of internal tax knowledge resources, including tax legislation updates, guidance notes, etc.

Support the implementation and ongoing management of tax knowledge management systems and tools.

Ensure the accuracy, relevance, and security of tax knowledge assets in accordance with company policies and applicable tax regulations.

Contribute to the continuous improvement of tax knowledge management processes and initiatives.

Facilitate response on tax knowledge-related queries and on accessing and utilizing tax knowledge resources.

Assistance with preparation of tax-related publications.

Degree in Taxation, Accounting, Law, Information Management, Business Administration, or a related field (or equivalent experience).

Experience in a tax, knowledge management, or information management role (internships or part-time roles acceptable) is an added advantage.

Strong organizational and analytical skills with attention to detail.

Understanding of data privacy, information security, and tax compliance best practices.

Excellent written and verbal communication skills.

Proficiency with Microsoft Office Suite, Generative AI, and familiarity with knowledge management or content management systems is an added advantage.

Ability to work collaboratively in a team environment.

Eagerness to learn and adapt to new technologies, processes, and tax regulations.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Base Erosion and Profit Shifting (BEPS), Business Tax, Business Tax Returns, Communication, Conducting Research, Content Development, Content Management, Corporate Tax Planning, Data Analysis, Digital Research, Document Management, Domestic Restructuring (Taxes), Emotional Regulation, Empathy, Financial Accounting, Financial Advising, Inclusion, Income Tax Provisions, Intellectual Curiosity, Knowledge Centered Support, Knowledge Management, Knowledge Retention {+ 18 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

","hiringOrganization":{"@type":"Organization","name":"PwC","sameAs":"https://www.pwc.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kuala Lumpur Office, Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"Knowledge Management Specialist","datePosted":"2025-08-04","description":"

Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

General Tax Consulting

Management Level

Specialist

Job Description & Summary

The Knowledge Management Specialist will play a key role in supporting the development, organization, and dissemination of tax-related knowledge assets. This position is ideal for a detail-oriented and proactive individual with an interest in information management. The Knowledge Management Specialist will work closely with tax professionals to ensure that tax knowledge resources are up-to-date, accurate, accessible, and effectively utilised to support business and compliance objectives.

Assist in the collection, organization, and maintenance of internal tax knowledge resources, including tax legislation updates, guidance notes, etc.

Support the implementation and ongoing management of tax knowledge management systems and tools.

Ensure the accuracy, relevance, and security of tax knowledge assets in accordance with company policies and applicable tax regulations.

Contribute to the continuous improvement of tax knowledge management processes and initiatives.

Assistance with preparation of tax-related publications.

Certificate or Diploma in Taxation, Accounting, Information Management, Business Administration, or a related field (or equivalent experience).

Experience in a tax, knowledge management, or information management role (internships or part-time roles acceptable) is an added advantage.

Strong organizational and analytical skills with attention to detail.

Understanding of data privacy, information security, and tax compliance best practices.

Excellent written and verbal communication skills.

Proficiency with Microsoft Office Suite, Generative AI, and familiarity with knowledge management or content management systems is an added advantage.

Ability to work collaboratively in a team environment.

Eagerness to learn and adapt to new technologies, processes, and tax regulations.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

","hiringOrganization":{"@type":"Organization","name":"PwC","sameAs":"https://www.pwc.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kuala Lumpur Office, Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Knowledge Management Specialist","datePosted":"2025-08-06","description":"

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

Corporate Programs & Engagement is a strategic team within the President’s organization (supporting the executive leadership team) that incubates and executes strategic cross-functional programs from an end-to-end Celonis perspective.
As part of this mandate, we are building a new Knowledge Management function to strengthen how Celonis creates, captures, organizes, and shares institutional knowledge across the company. This capability will play a critical role in supporting cross-functional collaboration, reducing duplication, and enabling faster, more informed decision-making. By designing scalable systems, establishing best practices, and cultivating a culture of knowledge sharing, the Knowledge Management function will become a strategic enabler of execution and innovation across Celonis. It will ensure that the right knowledge reaches the right people at the right time—driving efficiency and continuity across all levels of the organization.

The Role:

The Knowledge Management (KM) Specialist will play a pivotal role in supporting the Head of Knowledge Management in building a robust KM organization and implementing KM solutions across the company. You will work closely with internal stakeholders to design strategies, roll out initiatives, and deliver value-adding KM services tailored to business needs. This role is ideal for individuals with a background in KM and operations who thrive in dynamic, fast-paced environments and excel at building structure and driving impact.

The work you’ll do:

KM Strategy and Execution

Partner with the Head of Knowledge Management and our departments to design and implement effective KM strategies.
Collaborate with user groups and stakeholders to identify opportunities, address gaps, and deliver impactful KM services.
Serve as a strategic business partner, balancing high-level priorities with operational needs to enhance KM systems and processes.
Support the implementation of a global Knowledge Governance Model in order to ensure our Knowledge Assets remain current, accurate and accessible.
Execute the implementation of standardized processes for knowledge creation, tagging, storage, and access.

Cross-Functional Collaboration
Build strong relationships with teams across the organization, including Enablement, Documentation, Learning & Development, and IT, to align KM objectives.
Represent KM in cross-departmental initiatives, ensuring priorities are clearly communicated and aligned to our global KM strategy and governance model.

Project and Program Management
Lead KM projects, ensuring timely delivery and adherence to quality standards in collaboration with internal and external stakeholders.
Develop training programs and onboarding frameworks to upskill employees on KM best practices, in collaboration with Celonis Enablement teams

Performance Monitoring and Continuous Improvement
Monitor and report on KM system performance, identifying improvement areas and driving optimization initiatives.
Collect and analyze end-user feedback and usage metrics to refine KM tools and services for better efficiency and adoption

AI and Technology Integration
Evaluate and implement AI-driven solutions to enhance operational efficiency and streamline KM workflows.
Utilize AI tools to improve knowledge discovery, sharing, capturing, and maintenance processes.
Oversee data integration, imports, and exports to ensure system interoperability and data integrity.

The qualifications you need:

Minimum of 3 years in Knowledge Management; consulting experience is a strong plus.
Proven ability to deliver high-quality projects on time, working collaboratively with diverse stakeholders across the globe.
Hands-on experience leveraging AI tools to enhance KM processes and improve operational efficiency.
Strong analytical skills, including managing datasets and creating reports, performance metrics, and data visualizations.
Demonstrated success in solving complex problems, bringing structure to ambiguity, and delivering impactful KM solutions.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Proven ability to establish strong relationships with senior leaders and influence decision-making.
Fluent in spoken and written English.

What Celonis Can Offer You:

Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here.
Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
Collaborate Globally: Join a dynamic, international team of talented individuals.
Empowered Environment: Contribute your ideas in an open culture with autonomous teams.

About Us:

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

Your Privacy:

Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices

By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.

Please be aware of common job offer scams, impersonators and frauds. Learn more here.

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Company:

Mercer

Description:

We are seeking a talented individual to join our Content Management team at Marsh McLennan. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist - Knowledge Management

Mercer has been providing investment services to clients for 45 years and is one of the fastest growing investment solutions entities globally with c.$320bn of assets under our implementation.

In June 2019, Mercer was ranked first by worldwide, outsourced assets under management by Pensions & Investments. Mercer was also ranked first in Outsourced Chief Investment Officer (OCIO) by global assets under management by CIO magazine, as of December 2018. Pensions & Investments also named Mercer first by global assets under advisement (AUA) as of June 2019.

We will count on you to:

Seamlessly manage and continually update the centralized content databases/ repository end-to-end, working closely with the internal stakeholders for timely updates on a monthly and quarterly basis. The incumbent will be a collaborator, a great communicator who will work with fund experts, consultants, and the Business Development Team to ensure timely updates to the various PowerPoint decks and other collateral with the latest information, for the Delegated Solutions Europe business.

You will be the owner of the content database and further develop the data sourcing and management process to ensure timely updates for the business.

The candidate is expected to demonstrate experience in managing centralised content databases independently, preferably supporting international teams and in Financial Services; delivering up-to-date content and information and demonstrating a strong understanding of content management process. The candidate is also expected to understand cultural sensitivities in country and business needs of the operating companies to deliver high quality and latest content. You will be required to:

Build knowledge and understanding of the Delegated Solutions and Private Markets business, service offerings and strategic priorities
Be the custodian of and manage centralised content databases, primarily PowerPoint decks and Word documents
Regularly carry out content management activities, including collecting and updating content
Ensure Routine/ cyclical updates of standardised material that is then disseminated to the business
Manage a combination of qualitative and quantitative inputs into content
Ensure a robust review mechanism is in place to get sign-offs from the stakeholders for all approved content
Develop and improve process to make updates more efficient and automate where possible
Liaise with multiple stakeholders and teams to keep timelines on track and escalate issues
Work closely with graphic designers to create optimal visuals and graphics in accordance with Mercer brand guidelines
Assist with the development of new templates, improved systems and processes for an efficient content management process

What you need to have:

Postgraduate/ Graduate in Finance/ Commerce, Science, Technology, Engineering would be preferred. Other postgraduate degrees may also be considered
4 - 6 years of hands-on experience in a content management role preferably in a pre-sales/ business development/ sales support environment with exposure to content management collaboration tools like Seismic
Experience of working as a part of sales support or marketing teams for asset managers, investment banks or other BFSI companies preferred
Highly proficient in PowerPoint, Microsoft Word and Excel, with experience in automating data inputs
Very strong written and verbal communication required
Good project management and organisation skills, with ability to multi-task
Highly diligent with an eye for detail and exceptional customer service focus
Advanced business writing ability with outstanding grammar and proofreading/ editing skills

What makes you stand out?

· Experience on sales lifecycle and content management tools like Salesforce, Qvidian, SharePoint, Seismic etc. would be preferred

· Demonstrated understanding of financial markets is preferred

· Experience of directly dealing with senior internal stakeholders preferred

· Strong analytical and problem-solving skills

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JBS Pursuits Knowledge Management Specialist (APAC)

Location: Gurugram

Shift timing: 9AM – 6PM

About the Role

We're seeking an experienced Knowledge Management Specialist to lead our APAC Knowledge Management Function. In this role, you'll be responsible for organising, maintaining, and optimising our regional knowledge assets to support business operations across region, with a particular focus on curating proposal content for the Leasing Advisory business line.

Key Responsibilities

Develop and implement a comprehensive knowledge management strategy for each of APAC.
Build effective relationships with information gatekeepers (local Pursuits Leads, JBS Bid CoE team, broader JBS KM team, and Leasing Research teams) to acquire essential content, templates, and data while ensuring these partners maintain accountability for content accuracy, design consistency, proper tagging, and overall quality standards.
Curate and maintain high-quality local, regional and global pitch materials, capability statements and company information for APAC Leasing Advisory.
Manage APAC Pursuits’ central content repository, ensuring templates and baseline responses remain current and effective. Identify and incorporate unique content from completed bids to continuously enhance proposal resources, creating a \"single source of truth\" document library.
Collaborate with stakeholders across APAC to develop and update critical content including CVs, track records, case studies, and company information
Develop, own, execute and continuously improve processes and protocols to ensure that materials within the KM platforms are accurate and up to date.
Lead knowledge sharing initiatives through coaching, training workshops, and best practice facilitation
Create robust reporting mechanisms that track and analyse key content usage metrics, providing actionable insights through regular, well-structured reports.

Partner with Design team to create JLL-branded business line templates
Drive continuous process improvements to deliver higher productivity and increased efficiency.
Integrate AI solutions into knowledge management processes to automate routine tasks and improve overall efficiency.

Key Requirements

8-10 years relevant experience with Bachelor's degree in related field; Master's preferred
Proven experience leading global KM programs and working with senior leadership
In-depth knowledge of KM practices and technologies, particularly SharePoint, including content management experience in creating lists/libraries/sites
A proactive strategy development mindset. We would like the candidate to develop and implement a vision for the Knowledge Management function that anticipates and addresses evolving business needs.
Strong analytical mindset with ability to navigate business ambiguity
Exceptional communication, both written and verbal, as well as strong influencing skills
Attention to detail with excellent editing, proof reading and quality control capability
Microsoft Office proficiency
Copywriting experience

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.

The Role
Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We're invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach empowers us to focus on outcomes. When we hire someone it's because they bring the skills, attitude and experience we're looking for....so we let you do what you're best at! Join us and be part of a community that's passionate about harnessing technology's potential to drive market leading solutions for our clients. Elevate your career in an environment where your ideas matter, your growth is nurtured, and your potential is limitless.

The Value Proposition of the Knowledge Management Specialist is improving customer satisfaction, employee satisfaction and driving cost efficiency through better management of internal knowledge

As our Knowledge Management Specialist, your key responsibilities include, but may not be limited to:

Contribute to operationalising the Knowledge Management Framework aligned with Pepperstone’s strategic goals through clear and actionable processes, standards, and procedures.
Identify, evaluate and embed Knowledge Management best practices across the organisation to enhance collaboration, consistency and content quality.
Design and deliver training sessions to enhance team capabilities and adoption of knowledge management practices.
Foster a culture of continuous improvement and collaboration by working closely with Technical Owners, Business Sponsors, Data Stewards and other stakeholders, facilitating tool adoption and standardised workflows.
Create and maintain comprehensive documentation, guides, and reference materials that align with existing policies and industry good practices.
Support the knowledge management framework and the co-authors from various business units in the creation, development and use of internal knowledge content and governance framework.
Lead quality assurance and optimisation of knowledge workflows by collaborating with content creators, subject matter experts, reviewers and approvers to maintain high standards (improve accuracy, reduce redundancy).
Partner with leadership and key stakeholders to prioritise knowledge management activities, oversee content lifecycle management, and enable effective change management and transition processes.
Perform other responsibilities and duties periodically assigned by the manager to meet reasonable operational and/or other requirements.

About You

4+ years’ experience in knowledge management, information science, organisational development or related field, preferably in Financial Services or FinTech.
Demonstrated experience in technical writing including producing, reviewing and documenting to a high standard, specific to process and procedure writing, and ensuring accuracy and adherence to relevant style guides and standards from effective information gathering.
Demonstrated ability to apply quality written, verbal and interpersonal skills, including ability to interpret and apply policy, guidelines, business rules, analyse system processes and process map solutions.
Extensive experience in developing standards, processes and procedures.
Experience in Confluence and Salesforce in the context of knowledge management
Familiarity of the use of AI to summarise, classify and extract knowledge from unstructured and semi-structured content
Experience in a fast-moving transformation environment, proactive and comfortable working with a degree of ambiguity and comfortable with an agile, test and learn approach
Ability to work independently while collaborating effectively with cross-functional teams including facilitating workshops with different audiences.
Excellent communication and stakeholder management skills with the ability to convey technical concepts to both technical and non-technical stakeholders. 
Experience working in an Agile environment.
Proactive approach to problem-solving and a passion for improving practices. 
Familiarity with data classification and Enterprise Business Glossary. (desirable)
Experience of contemporary cloud data-management technology (preferably AWS, desirable).

Why you will enjoy working with us

Competitive salary structure including company bonus scheme
Genuinely collaborative and friendly culture
Flexible and hybrid working
Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
Ongoing personal development & learning opportunities
15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
3 paid volunteering days per year & Workplace Giving Program
Frequent events and celebrations including a standard weekly social
Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
Best in class end of trip facilities including bicycle parking, change rooms & showers
A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas

About Pepperstone

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

#Li-Hybrid

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The Opportunity:

As the designated Knowledge Manager (KM) you will maintain access, content management, change management, archiving, and creating an information repository that is easily searchable and retrievable. KM services include assisting the PM and Commanders with content management on the SharePoint portal. You will also ensure the organization, archiving, and creation of an information repository while providing expert advice on content management. You have extensive knowledge in maintaining accurate records and documentation that are both searchable and retrievable. Recognizing the variety in communication styles, you adeptly support planning and understand the critical role knowledge management plays in operations. Utilize your expertise in training and resources in knowledge management to enhance our strategic initiatives.

As the Knowledge Management Manager on our team, you'll utilize your creative thinking and experience to develop, manage, and deliver tracking products to assist in the training of units across the Army to achieve success. You'll utilize provided materials and additional resources to support contract leadership in the updating and monitoring of web and SharePoint content. You'll offer guidance on business decisions by following standard operating procedures and manage various requests, such as maintaining records, supporting accurate tracking documentation, and creating an information repository. Furthermore, you'll manage SharePoint content, oversee change management processes, archive documents, and establish an easily searchable and retrievable information repository. Your expertise is essential to ensure that the delivery of products that adheres to industry standards and timelines.

Join us. The world can’t wait.

You Have: 

3+ years of experience working in the Microsoft SharePoint environment
Experience designing and implementing web design, collaboration tools and content management
Experience with Moss or WSS
Experience with MS suite of tools, such as Teams, Outlook, Excel, Word, PowerPoint, and Access
Experience in SP13, SP16, SP online, SP PowerApps, SP Flow, and all SP “out of the box” developer applications
Experience in SP development
Experience using JSON, JavaScript, HTML, CSS, SML, IQuery, SQL Server, and Web Services
Ability to support the development and maintenance of SP capabilities and compatibility between organization’s SP, MS Apps, MS Teams, and MS Calendars
Secret clearance
Bachelor’s degree

Nice If You Have: 

Experience with Java and Python preferred
Bachelor's degree in Computer Science or equivalent field

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

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Job Description:

As the No. 1 provider of core technology to the insurance industry globally, DXC Technology brings unparalleled domain expertise, software and services, and a world-class ecosystem of partners to help insurers achieve their digital transformation objectives.

We currently have around 150 customers in Insurance Software for UK and Ireland accounting for circa $80m in annual revenue and growing. We have brokers, carriers and reinsurers operating in the Life and Pensions, Commercial & Specialty and Reinsurance markets.

They range from very large to very small and most of the clients in the Commercial & Specialty space where the Lloyd’s market is undergoing a huge transformation. We are in the middle of this transformation and each customer will have one or more of our software products. These products typically forms the engine room of their business. This means that right now there is a huge need for our customers to hear from us on a regular basis and this is where you will come in.

Are you a natural Researcher with a passion for Data and Statistics, We have an exciting opportunity for an experienced Knowledge Management Manager who is looking for their next career step to join our Insurance Software business to build and maintain our customer base.

Key Requirements:

Build and maintain the ISB software and BPS knowledge base
Act as ISB’s oracle for approved data about every aspect of ISB across people, product
Be ISB’s go to person for questions about ISB statistics and data
Inquisitive and uses AI to help build tools to equip ISB team with data and enable self-serve on data
Work closely with market research, marketing and sales to build and maintain ISB content
Prepare and maintains case studies and detailed knowledge packs about our products

Provide documentation that everyone in ISB can lay their hands instantly on every fact they need about our products and services
Build a single source of the truth about all the facts we need about our business

Key Skills required:

Strong Attention to detail
Articulate and Professional
Key Relationship Builder
Strong IT Skills
Experience of building case studies
Excellent written communication skills
Excellent Data & Analytics experience.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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Responsibilities

Peraton is seeking a Knowledge Management Specialist to work on-site at Camp Smith, HI.

This position requires a dedicated Knowledge Management Specialist (KMS) to support ongoing and emerging Information and Knowledge Management (IKM) initiatives across staff sections. This position is critical to enhancing information flow, knowledge sharing, and data governance practices that underpin decision-making in operational and exercise environments. The KMS will play a central role in standardizing KM processes, maintaining collaborative toolsets (e.g., SharePoint Online, Microsoft 365), and providing subject matter expertise to ensure continuity and modernization of knowledge operations.

What you'll do:

Maintaining and adjudicating SharePoint Online site permissions and collaborative workspaces tailored to staff section requirements and operational workflows.
Administering and customizing KM tools including SharePoint lists, libraries, PowerApps, and InfoPath forms to streamline data collection and dissemination.
Supporting KM efforts for real-world operations and exercises, including the development of operational playbooks, KM annexes, and continuity plans.
Providing technical troubleshooting for Microsoft 365 and OneDrive for Business environments to minimize downtime and user disruption.
Implementing DoD KM best practices, integrating people, processes, and technology to ensure consistent, reliable knowledge transfer within and across divisions.
Delivering KM training and mentorship to staff personnel to build internal capabilities and reduce operational knowledge gaps.

Qualifications

Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD

Clearance: Active TS/SCI clearance is required
Experience with Information Management
Knowledge of DOD, USMC and military culture and procedures
Ability to manage and brief senior leaders
U.S Citizenship Required

Desired:

Master's Degree and 10+ years of experience or Bachelor's Degree and 12+ years of experience

Benefits: At Peraton, our benefits are designed to help keep you at your best, beyond the work you do with us daily. We are fully committed to the growth of our employees. From fully comprehensive medical plans, to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors.\n

EEO

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Job Summary:

Location: Manchester, UK

Division: Ticketmaster Fan Support

Line Manager: Head of Knowledge

Contract Terms: Full Time, Permanent

THE TEAM

At Ticketmaster Fans come first. We care passionately about our fan’s interaction with our sales and service channels and as the world’s leading ticketing company, we are committed to setting the standard for a great fan experience. We support and guide fans by delivering exceptional service because live only happens once.

THE JOB

Reporting to the Manager of Knowledge Management, the Analyst of the Knowledge Management team will be part of the Fan Experience teams. This role will play an integral part in our long-term objectives to deliver a best-in-class experience for our fans. The role will be to implement improvements in the Knowledge management tool in line with the Knowledge management strategy.

Collaborating with the Knowledge support team members and partnering with the Manager and Head Of to ensure our agents have the right processes, guidance, and supporting documentation to drive the best outcomes for our fans.

Analyst will manage, create, and publish knowledge content in line with the Knowledge Management principles.

Will obtain and evaluate information both internally and externally, identifying areas of improvement and opportunities to ensure ongoing knowledge is maintained, as well as identifying and recommending opportunities for agent success.

WHAT YOU WILL BE DOING

This role will require supporting the Knowledge Management team to ensure agent success with written documentation of processes and procedures.
Create and publish content in line with strategic plans, including periodic reviews.
Ensure knowledge content is relevant, maintained & aligned following the knowledge framework.
Seek and Assess feedback on the effectiveness of all knowledge content to foster improvement ideas that are aligned with agent and fan success.
Work across multi-lines of business to ensure high standard of capabilities enabling subject matter expertise across Fan Experience, Ticketmaster.
Act as an ambassador for knowledge management across the business.
Supporting the Agent Experience and the Knowledge Management strategy, including the design and delivery for the full end to end Lifecyle across:
Knowledge environment - Ensure all Knowledge content is well organized and easily accessible.
Knowledge Framework – Ensure all Knowledge content is effective, accurate, and legible.
Knowledge Interventions
Knowledge Improvement Ideas

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Strong written and verbal communication skills.
Strong attention to detail.
A strong understanding of the ticketing and live entertainment industries that we operate in.
Experience with Microsoft Word and Excel.
Experience with Smartsheet is a plus.
You will need to have a comprehensive understanding in all contact centre tools and support models with a proven track record.

YOU (BEHAVIOURAL SKILLS)

Organised and efficient, pro-active attitude
Has strong communication skills
Able to adapt to constantly changing challenges in a fast-paced environment
Resourceful, self-disciplined and driven
Team player

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid

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Job Title

Knowledge Management Specialist

Job Description

Knowledge Management SpecialistThe Knowledge Management Specialist will develop, implement and maintain knowledge management practices and communications across the Philips People Services (PPS) function. Your role:

Ensure PPS knowledge resources are systematically captured, organized and disseminated to enhance cross functional collaboration, decision-making and overall efficiency.
Partner with internal stakeholders to identify knowledge gaps, develop strategies to innovate, and promote communication and knowledge-sharing initiatives.
Analyze data and customer feedback to measure and report out on the effectiveness of knowledge management systems and programs.
Communicate policy updates, internal newsletters, departmental initiatives and organizational changes within PPS and to key stakeholders.
Maintain the quality of internal resources, communications and knowledge sharing channels.

You're the right fit if:

You have 2+ years experience in knowledge management, communications or related work within the HR industry.
You have a High School Diploma, GED, Vocational Training, or equivalent level of education.
You are at an intermediate skill level or above using Microsoft Excel and PowerPoint. You have familiarity with collaborative tools like SharePoint, Slack or Microsoft Teams, and experience with Workday, ServiceNow or Microsoft Visio is a plus.
You have strong writing, editing and verbal communication skills, excellent problem-solving skills and strong organizational prowess with the ability to manage multiple tasks simultaneously and independently.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The pay range for this position in Nashville, TN is from $26 to $40

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

* * *

CACI is seeking a cleared Knowledge Management Specialist to support an Army Program Office responsible for developing capabilities for soldiers. Place of work is Ft Belvoir, VA. Apply expertise on multiple complex work assignments that may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. May operate with appreciable latitude in developing methodology and presenting solutions to problems, and create and execute plans for knowledge capture, storage, and dissemination. Secret clearance required.

Responsibilities:
• Assist in evaluating performance result and recommending changes affecting short-term project growth and success
• Contribute to deliverables and performance metrics, where applicable
• May play a significant role in improving efficiency, facilitating decision-making, and enhancing employee training by ensuring access to accurate and relevant information
• Identify, collect, and organize information from various sources, including documents, databases, and employee expertise
• Manage and prioritize multiple tasks, maintain accurate records, and ensure the accuracy and consistency of knowledge resources
• Direct users towards existing training resources
• Administer knowledge management roles as needed

Qualifications:
Required:
• Active Secret Security Clearance
• 4-year degree in IT or similar field and 5 + years’ experience proving Knowledge Management support
• May substitute an additional 3 years of experience for the degree
• Ability to communicate effectively with stakeholders, facilitate discussions, and build relationships
• Familiarity with knowledge management tools, content management systems, and other relevant technologies

Desired::
• Prior experience supporting a US Army Program, Project or Product Manager office
• Knowledge of the Defense Acquisition System

________________________________________________________________________________________

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

________________________________________________________________________________________

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$78,700 - $165,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.","hiringOrganization":{"@type":"Organization","name":"CACI International Inc","sameAs":"https://www.caci.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"0AJ FORT BELVOIR VA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"UNWOMEN: Knowledge Management Consultant, Home-Based, National Consultant","datePosted":"2025-08-04","description":"

Background:

Afghanistan is one of the world’s most complex emergencies, and the world’s largest humanitarian crisis. Afghan people are grappling with the impact of conflict, poverty, economic decline, and natural disasters. In this context, Afghan women and girls face unique vulnerabilities and require urgent support as gender inequality is interwoven with conflict dynamics and humanitarian needs. It is essential that Afghan women and girls can continue to shape the development of their country, and that their gains are protected. UN Women remains fully committed to supporting Afghan women and girls and to putting them at the center of the global response to the crisis in Afghanistan. UN Women has been in Afghanistan for two decades. UN Women’s programming approach is informed by analysis of the political, economic and humanitarian situation, risks to and capacities of partner organizations, and needs of Afghan women and girls. UN Women Afghanistan currently has four key programme priorities: (1) Gender in Humanitarian Action, (2) Ending Violence Against Women, (3) Women’s Economic Empowerment, and (4) Women, Peace and Security.

The Balkh Sub-office intends to continue systemic knowledge management at sub-national level aimed at documenting innovative practices, developing knowledge products and assisting local KM networks with a focus on women innovators to scale up in targeted localities and beyond. Given the high fragility of the context regarding women’s rights, it is imperative to document the practices that work for women to generate learning, inform future programming, and foster replication and scale-up.

The objective of this consultancy is to provide technical support to UN Women Balkh Sub-office’s knowledge management efforts by:

Documenting the findings of promising and innovative practices pilot tested in the Balkh Sub-office that promote GEWE.
Producing a set of high-quality knowledge products that capture lessons learned, challenges, and recommendations to inform future programming.

Reporting to the Head of the Balkh Sub-office, the Knowledge Management (KM) Consultant will work closely with the Programme Analyst of the Balkh sub-office and the Coordination and Knowledge Management Analyst, based in the Kabul office. The Knowledge Management Consultant will provide technical advisory support to the Balkh Sub-office team in documenting working practices piloted by the team in close co-operation with local partners and developing knowledge products.

Description of Responsibilities/ Scope of Work

Deliverables

1. Desk Review

Conduct a desk review of analytical documents and case studies related to gender equality and women's empowerment initiatives in Afghanistan — specifically the North and Northeast regions — to identify the context in which innovative initiatives were tested.
Map the stakeholders who were involved in testing and adapting these innovative tools and practices, i.e. target areas of the Balkh Sub-office.

2. Development of a Documentation Framework and Methodology

The Consultant will develop a structured and participatory Framework for documenting working practices and tools. The Framework will include:

Criteria for selection of practices/tools to be documented:
Innovation and relevance to the Afghan context.
Evidence of contributing to gender equality outcomes.
Potential for replication and scaling.
Context and Rationale: Why the tool or approach was introduced.
Design and Implementation: How it was tested/developed, by whom, and with what resources and strategies.
Results and Impact: Outcomes for women and girls; what changed and how.
Adaptation and Learning: Modifications based on feedback or context shifts.
Challenges and Enablers: Barriers faced and conditions for success.
Scalability and Sustainability: Replication potential, local ownership, and financial viability.
Semi-structured interview guides tailored for different stakeholder groups.
Focus group discussion protocols that center women’s experiences and reflections.
A data extraction matrix to organize insights from documents and interviews.
Validation / reflection workshop with key actors engaged in testing tools/ implementing practices.
Key dimensions to be documented for each practice:
Methodological tools:

3. Primary Data Collection (Fieldwork and Remote Engagement)

Conduct Key Informant Interviews (KIIs) with the Balkh Sub-office team; UN Women Implementing Partners
Facilitate Focus Group Discussions (FGDs) or individual storytelling sessions with women beneficiaries and participants; female/male facilitators participating in testing of tools.

Note: Depending on security conditions, data collection may be conducted remotely via phone or virtual platforms. Informed consent and ethical protocols must be followed.

4. Triangulation and Validation of Findings

Cross-analyze data from different sources (documents, interviews, FGDs) to identify converging themes and distinct narratives.
Facilitate at least one validation workshop (virtual or in-person) with stakeholders to: verify the accuracy and authenticity of findings; strengthen ownership and joint reflection on results and lessons learned; identify additional promising practices missed in initial review.

5. Production of Knowledge Products

Using the data and insights collected, the Consultant will produce:

Three in-depth case studies of innovative practices/tested tools (approx. 6–8 pages each), using a narrative format with supporting visuals, direct quotes, and implementation timelines.
One synthesis report (approx. 10–15 pages) capturing: Cross-case analysis; Key success factors and innovations; Gender-transformative aspects; Recommendations for future design, scale-up, and policy influence
Knowledge briefs, slide decks, and/or summary infographics as needed for dissemination.

All products should follow UN Women branding and knowledge product templates and will be delivered in accessible, clear language suitable for both technical and non-technical audiences.

\n\n\n\nDeliverable\nExpected completion time (due day)\nPayment Schedule (optional)\n\n\n\n

Inception report with methodology and workplan

Draft documentation framework and methodology

\n\n

30 August 2025

(6 working days)

\n10 September 2025\n\n\n\n

Completion of interviews and field data collection

Submission of three draft case studies of innovative practices/tested tools (approx. 4–8 pages each)

\n\n

30 September 2025

(14 working days)

\n10 October 2025\n\n\n\n

Submission of draft synthesis report

Submission of draft Knowledge briefs, slide decks, and/or summary infographics as needed for dissemination.

\n\n

30 October 2025

(10 working days)

\n10 November 2025\n\n\n\n

Report on Validation / reflection workshop

Submission of final knowledge products (case studies, synthesis report, briefs)

\n\n

10 December 2025

(10 working days)

\n20 December 2025\n\n\n\n

Consultant’s Workplace and Official Travel

This is a home-based consultancy. As part of this assignment, the Consultant may travel to rural areas within the North and Northeast regions of Afghanistan. Any official duty travel required in relation to consultancy will be governed by UN Women’s Travel policy.

Competencies :

Core Values:

Integrity;
Professionalism;
Respect for Diversity.

Core Competencies:

Awareness and Sensitivity Regarding Gender Issues;
Accountability;
Creative Problem Solving;
Effective Communication;
Inclusive Collaboration;
Stakeholder Engagement;
Leading by Example.

Please visit this link for more information on UN Women’s Values and Competencies Framework:

Functional Competencies:

Analytical and research competency
Knowledge management and documentation
Data collection and stakeholder engagement
Knowledge of context and gender equality
Communication and presentation skills
Ability to work independently, manage priorities, and meet deadlines
Demonstrated understanding of the local cultural context and gender dynamics

IV. Required Qualifications

Education and Certification:

Master's degree is required in relevant fields such as gender studies, development studies, public relations and communication, or related discipline.
A first level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Experience:

A minimum of 5 years of relevant professional experience, including experience in knowledge management documentation, or research with a focus on gender equality and women's empowerment is required.
Proven experience in developing knowledge products, case studies, or learning brief is desirable
Proven ability to work effectively with diverse stakeholders, including government agencies, civil society organizations is desirable.
Excellent written and verbal communication skills, including the ability to prepare clear and concise reports, presentations, and knowledge products are required.
Experience in the usage of computers and office software packages (MS Word, Excel, etc.) is desirable.
Experience working with a UN agency is desirable.
Experience in gender responsive communication and journalism is desirable.

Languages:

Fluency in English is required.
Fluency in Dari and /or Pashto is required.

Statements :

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.

Diversity and inclusion:

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)

Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process.

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The International Water Management Institute (IWMI), a CGIAR Research Center, is on the lookout for a talented & impact driven individual to join our team in Pretoria, South Africa, as a Communications & Knowledge Management Coordinator.

The Communications & Knowledge Management Coordinator will support the implementation of IWMI’s global strategies, as relevant to the regional operational plan in Southern Africa. Working closely with the Regional Representative, they will develop content and will support events and campaigns in the region, in accordance with IWMI’s quality standards and guidelines, and with input from project leaders and researchers.

The Coordinator will support the team in Southern Africa with knowledge products and forums, keeping a balance of perspectives, interdisciplinarity and inclusion. The Coordinator will provide communications and public relations support to the Regional Representative, Project Leaders, and a team of researchers undertaking various projects in the region.

They will coordinate closely with the Communications & Knowledge Management team, as an integral part of its global systems and workflows.

DUTIES & RESPONSIBILITIES:

Communications planning and coordination,

Support the implementation of IWMI’s global strategies and the operational plan in Southern Africa, working closely with the Regional Representative and in close coordination with IWMI's Communications & Knowledge Management team in HQ.
Define and implement quarterly and annual workplans, based on IWMI’s country/regional and global priorities. To be approved by the Regional Representative – Southern Africa.
Participate in weekly meetings of the Communications & Knowledge Management team and/or update related planning tools, to ensure strategic alignment, coherent messaging, and a coordinated approach for content and upcoming events.
Liaise with IWMI project leaders and researchers in Southern Africa for potential content and outreach materials, and to ensure technical quality. If required, lead or support the design and implementation of communications plans for IWMI projects.
Coordinate with CGIAR Communications & Outreach counterparts as/if necessary.
Liaise with partners and stakeholders for the production of project communications materials.

Storytelling and content production,

Write and edit articles (news, features, press releases, op-eds, success stories, profiles) for IWMI’s global websites, global newsletters, and other outlets. Liaise with authors and reviewers for edits and approvals.
Develop strategic and audience-led communications and knowledge management outputs (briefs, factsheets, presentations, reports, infographics, posters, etc.) to advance IWMI’s corporate and project objectives, focused on impacts and results.
Prepare social media content for IWMI’s official global accounts. Manage official country-specific platforms.
Coordinate the production of quality video, according to institutional standards and guidelines. After defining the strategic concept and purpose of the video, lead the editorial aspect of the projects, to highlight project impact and results through storytelling.
Coordinate photographic documentation of IWMI activities in Southern Africa, according to institutional standards and guidelines. Coordinate with photographers for editorial guidance. Ensure images capture areas of strategic interest, include complete caption info and metadata, and are ingested into the global photo library.
Coordinate the engagement of consultants (for video production, photography, graphic design, printing or other communications-related work) and provide guidance to ensure the timely delivery of quality outputs.

Media relations and outreach,

Liaise with national and regional media. Organize press conferences and journalists visits to the field, as needed. Lead proactive media outreach and engagement activities in Southern Africa.
Compile media contacts for Southern Africa and add them to IWMI’s global media lists, for targeted national, regional, and global outreach.
Support IWMI’s organization of and participation in national and regional events (conferences, forums, trainings, workshops, dialogues, webinars, etc.). Prepare communications plans and key messages ahead of events in coordination with Project Leaders and researchers. Provide communications and media support during events. Act as emcee or facilitator as needed. Document impact and results through newsworthy articles and other materials.
Increase subscribers to IWMI’s global contact list. Lead partners, workshop participants and other stakeholders in Southern Africa to sign up for email marketing updates. Develop mailings and newsletters targeted at specific national/regional audiences, in coordination with IWMI’s Communications & Knowledge Management team in HQ.
Ensure compliance with IWMI branding guidelines and funders’ visibility requirements.

Information management and knowledge management,

Support the implementation of internal communications strategies and activities, as required.
Coordinate the collection, storage, analysis, and sharing of information products.
Manage documents, databases and other knowledge resources, and feed them into institutional repositories.

Editorial and translation services,

Support researchers with editing and translating.

Monitoring, evaluation and feedback,

Compile and monitor metrics related to communications activities.
Monitor and evaluate the implementation of communications plans. Assess the effectiveness and impact of communications tactics — and readjust accordingly.
Carry out any other tasks identified as priorities by the Regional Representative or the Global Communications Lead for Water Systems.

Requirements

EDUCATIONAL QUALIFICATIONS & EXPERIENCE:

Essential,

Master’s degree in mass communications, journalism, international development, sociology, economics or a related field.
At least 8 years of relevant professional experience.
Experience in the design, implementation, and monitoring and evaluation of communications plans.
Demonstrated experience writing and editing success stories, scripts, reports, knowledge products, and other communications materials in English.
Presentation and event facilitation experience.
Experience working in an international work environment. Experience in Southern Africa.

Desirable,

Experience organizing policy dialogues, multi-stakeholder engagement platforms, or similar events.
Experience preparing knowledge and communications products in Portuguese and/ or French would be an advantage.
Demonstrated understanding of water security, agricultural, environmental and development issues in Southern Africa.
Experience working in research organizations or multi-disciplinary research-for-development programs.

KNOWLEDGE, SKILLS & ABILITIES:

Essential

Excellent writing and editing skills in English.
High level of proficiency with Microsoft 365 (particularly Word, PowerPoint, Excel, Outlook and Teams), cloud document sharing, digital library management, web applications, and digital tools.
Multimedia skills, including photography, video and audio production.
Organized and detail-oriented, with the ability to handle multiple deadlines and a variety of tasks.
Strong analytical skills. Ability to grasp scientific and technical concepts and communicate them clearly and persuasively to various audiences.
Ability to be a positive team player with good interpersonal skills and the ability to work with people from a wide variety of cultures, with sensitivity and respect.
Willingness to undertake travel to field location with limited facilities and support.

Desirable,

Knowledge of diversity, inclusion and gender issues in Southern Africa.
Knowledge of Portuguese and/ or French would be a bonus.

Benefits

This is a nationally recruited position and only South African nationals will be considered. IWMI offers a competitive salary and benefits package, inclusive of health insurance, life insurance, accidental death and dismemberment (AD&D) insurance, and long-term disability coverage. The duration of the contract will initially be for a period of three (03) years with the possibility of extension.

HOW TO APPLY: Apply for the position by following the application instructions at www.iwmi.org/jobs. We will be accepting applications through 24:00 (IST) on July 27, 2025 (applications will be reviewed on a rolling basis). Your application must include a CV, cover letter, and three (3) references, which may be contacted if you are shortlisted. Receipt of all applications will be acknowledged, but only short-listed candidates will be contacted.

IWMI believes that diversity powers our innovation, contributes to our excellence, and is critical for our mission. We offer a multi-cultural, multi-color, multi-generational and multi-disciplinary working environment. We are consciously creating an inclusive organization that reflects our global character and our commitment to gender equity. We, therefore, encourage applicants from all cultures, races, ethnicities, religions, sexes, national or regional origins, ages, disability status, sexual orientations, and gender identities.

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The primary role of the job is to manage trainers, Assistant Managers, and Lead Assistant Managers aligned to several processes. The job focuses on coaching and mentoring trainers/Assistant Managers, Lead Assistant Managers, facilitate training classes as needed, administer Training Needs Analysis, and come up with action plans to address knowledge gaps. The job also focuses on aligning and coordinating with support members and leadership, and on assisting the team with all training requirements.

Classroom Management/Modules/Up-training/Initiatives/Quality

Help the Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s.
Monitor, coach and mentor trainers to help develop the required skill sets.
Develop training materials, activities, and assessments.
Facilitate training classes as needed.
Help the (Senior) Training Manager and/or AVP gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis.
Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program.
Protects the confidentiality of client and adheres to company policies regarding confidentiality.
Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.
Ensure compliance with internal policies and procedures, external regulations, and information security standards.

Competencies Required:

Excellent communication and organization skills
Very good coaching and training skills
Ability to communicate effectively to a variety of audiences
Ability to provide and support a vision and direction
Ability to implement projects with the highest degree of professionalism and ensure follow through and evaluation of their effectiveness
Ability to work with minimum supervision and in a continually challenging environment
Ability to analyze learning needs and assist in the development of customized modules and initiatives
Accepting a high degree of responsibility and accountability for others as well as for self
Deep understanding, appreciation, and demonstration of world-class customer service
Understanding of end-to-end processes and appreciation of customer experience’s impact on critical parameters
Knowledge of MS Office – Excel, PowerPoint, Word

Eligibility Criteria: IJP is open to all Lead Assistant Managers (Internal) and External Candidates

Candidates must have minimum 12 months tenure in Manager role, but Training is preferred.
Should not be on PDP/Disciplinary action within 6 months from date of NOD. Please see Progressive Disciplinary Policy for further details (for internal candidates)
Should not be on PIP during the time of application (for internal candidates)
Candidates must have 3.5 & above rating (Goal & Competency or Composite Rating for internal candidates)
Must have no issues on Attendance and Reliabilities.
College graduate – preferably Nursing, Psychology, Mass Communications, or Education.
Positive feedback from local leadership and their leadership teams.

","hiringOrganization":{"@type":"Organization","name":"EXL","sameAs":"https://www.exlservice.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"Operations Support - Knowledge Management","datePosted":"2025-08-01","description":"

About OnePay

OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress.

Tens of millions of Americans today are unbanked or underbanked, meaning they don’t have enough money in savings to cover a minor emergency. They pay too much in fees, don’t have access to credit at affordable rates, and have little ability to grow their wealth. OnePay’s vision is to create a single app for consumers to save, spend, borrow, and grow their money, bringing our mission to life with simple and accessible banking, credit, and payments products that deliver a best-in-class experience to millions of customers. Our products include:

Checking and high-yield savings accounts
Domestic and international peer-to-peer payments
Credit Builder and credit score monitoring
Digital wallet / contactless payment solutions
Buy-now-pay-later installment loans at Walmart

Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry.

There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us!

The Role

As a Knowledge Manager at OnePay, you’ll own the creation and maintenance of internal and customer-facing documentation that drives clarity and outcomes. You’ll take full ownership of your work—from gathering inputs to driving reviews and publishing final content. You will support the Operations, working with various stakeholders at all levels to gather requirements and gain approvals in a timely manner. You will also be responsible for supporting various knowledge initiatives to ensure knowledge remains relevant and effective for the users. This role will impact OnePay’s vision by building accessible knowledge delivered when needed, enabling better customer outcomes. This role sits within the Operations team and reports to the head of Knowledge and Change Management.

This role is responsible for:

Writing clear, concise, and user-focused documentation for both internal teams and customers
Building knowledge that’s useful, accurate, and actionable—helping teams and customers get what they need, when they need it
Owning content from start to finish, gathering input, and driving timelines
Ensuring consistency, clarity, and accuracy of Ops-owned knowledge assets
Monitoring and supporting improvement through gap analysis and feedback gathering, including focus groups
Communicating with Change Management and leadership to provide status updates and blockers

You bring

Bachelor’s degree in English, Technical Writing, Library Science, or a related field
3+ years of experience in knowledge management, technical writing, or a related field
Excellent written and verbal communication skills, with the ability to explain technical and financial concepts clearly and concisely
Strong attention to detail, critical thinking skills, and the ability to work independently and as part of a team
Experience with standard documentation and change management tools and software such as Jira
Relentless customer focus and drive to ensure the results provided support the business effectively
Relationship management skills to understand and support the business
Comfort navigating ambiguity and adapting to changes in direction
Ability to manage multiple concurrent initiatives and think holistically for connectivity between components
Self-motivation and results-orientation
Prefer familiarity with operational processes in a fast-paced environment, especially consumer banking or financial services

What We Offer

Competitive base salary, stock options, and health benefits from Day 1
401(k) plan with company match
Remote-friendly (US), flexible time off (FTO), and opportunities for growth
A high-growth, mission-driven, inclusive culture where your work has real impact.

Standard Interview Process

Initial Interview with Talent Partner
Technical or Hiring Manager Interview
Team Interview
Executive Interview
Offer!

Equal Employment Opportunity

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

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\n \n General Information\n

\n\n\n\n\n\n\n Job Advert Title\n \n\n Content & Knowledge Management Specialist\n \n\n\n\n Location\n \n\n United Kingdom\n \n\n\n\n Function/Business Area\n \n\n Human Resources\n \n\n\n\n Employment Class\n \n\n Fixed Term Contract\n \n\n\n\n\n\n\n

\n \n Description\n

\n\n\n\n\n\n\nContent & Knowledge Management Specialist
About Astellas:
At Astellas we are a progressive health partner, delivering value and outcomes where needed.
We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.
We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.
Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.
The Opportunity:
As the Global Content & Knowledge Management Specialist you will be responsible for the implementation of the Knowledge Management and Communication Management Strategy for Workforce Services. The role will focus on ensuring the content within the HR Knowledge Base (myHR portal) is accurate by collaborating with content specialists globally to create new content and transform existing content.
The role will report into the Global HR Workforce Services Lead and will work closely with other HR teams across the broader HR function and where required directly with the business. This position is based out of Addlestone, UK.
Key Activities:

Develop the documents, controls and governance necessary to ensure that HR policies, processes and related documents are updated, stored and published appropriately.
Establish and approve a communications and engagement strategy for Workforce Services and managing the ongoing implementation and execution of this – reviewing the effectiveness engagement across the function.
Lead Value Team within GBS Employee Experience Pod to deliver consistency of content management within HR and GBS – within agile framework.
Prepare all knowledge content for implementation of chatbot/AI technology.
Develop, promote the Continuous Improvement mind-set through acting as a Change Agent, training and encouraging continuous Improvement initiatives at all levels of the People Services organization.
Ensure knowledge updates are communicated to relevant HR stakeholders and impacted parties across Astellas when required.

Essential Knowledge & Experience:

Experience in a similar role within a global organization.
Proven experience of creating HR Documentation for employee & manager audience.
Experience of creating, editing & publishing knowledge articles and blocks in ServiceNow.
Must have solid change management experience whilst implementing communication within workforce strategy.
Experience in improving employee engagement.
Must have strong stakeholder management skills and the ability to influence without authority.

Preferred Experience:

Sound understanding of implementing AI / Technology within HR Workforce.
Methodological with ability to prioritize and ability to meet deadlines.
Collaborative & Proactive in nature.
Candidates available to join immediately will be highly preferred.

Education:

Minimum Bachelors degree in Human Resources or equivalent.

Additional information:

This is a fixed term contract (Maternity Cover).
This position is based in our Addlestone office in the United Kingdom.
This position follows our hybrid working model. Role requires a blend of home and a minimum of 1 day per quarter in our Addlestone office. Flexibility may be required in line with business needs.

What We Offer:

A challenging and diversified job in an international setting.
Opportunity and support for continuous development.
Inspiring work climate.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

#LI-Addlestone #LI-Hybrid #LI-MO1

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Company Description

Join the team redefining how the world experiences design.

Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney, Australia, but our hubs in Beijing and Wuhan are home to our operations in China. Our China hubs have been designed with you in mind - a space for you to come together and connect with your team, both near and far. With delicious breakfast and lunch meals provided (and with plenty of snacks), you'll always stay fuelled to take on the day. Zoom the Sydney team with tea and biscuit? You got it!

About the team

CJKI

Canva’s mission is to empower the world to design. With over 220 million users already on board, we have a bold vision to reach 1 billion users. The CJKI Group is dedicated to this mission, pouring our hearts and souls into driving hyperlocalization. We strive to make Canva feel like a local experience in China, Japan, South Korea, and India, ensuring that our platform resonates deeply with users in these regions.

Global User Voice Enablement

The Global User Voice Enablement Group is on a mission to enable exceptional user moments through AI first, secure and scalable solutions and operations. The Content & Knowledge Management team plays a crucial role in ensuring Canva’s knowledge base and support content remain world-class, helping users find solutions independently and efficiently.

Job Description

What you’ll do

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

Crafting help content that supports people and powers systems

You’ll create clear, consistent, and user-friendly content for both people and AI systems across multiple surfaces:

For our users: Create Help Center articles and chatbot content for Ask Canva that help people resolve issues on their own.
For our specialists: Knowledge base articles, chat/email macros, and structured workflows that support specialists.
For our AI systems: Write and structure content that powers Ask Canva and Canva’s latest internal AI Copilot—like workflow logic and prompt design.

You’ll apply UX writing principles to ensure everything you write is easy to read, find, and act on—whether it’s being surfaced by a human or an AI tool.

Collaborating across teams to shape great content

You’ll work closely with partners across product, engineering, support, training, and quality (just to name a few!) to ensure our content is accurate, scalable, and aligned with Canva’s goals.

Gather insights, ask the right questions, and bring clarity to complex topics.
Contribute content expertise to shared projects, launches, and ongoing initiatives.
Communicate clearly throughout the content lifecycle—sharing timelines, progress, blockers, and decisions along the way.

Keeping content operations running smoothly

You’ll help ensure that our support content remains relevant, consistent, and high—quality day in and day out.

Balance quick-turnaround requests with longer-term content projects.
Contribute to content QA and knowledge maintenance to uphold clarity and accuracy across every surface.

Qualifications

What we're looking for

You’re a Knowledge Management Specialist or Content Designer with a proven track record of solving complex problems, ideally in the tech or SaaS industry. You bring 1–2 years of experience in knowledge architecture, content design, UX writing, or knowledge management.
Mandarin Chinese is your first language, and you're fluent in both spoken and written English and Japanese.
You’re a versatile writer who can move effortlessly between how-to guides, macros, chatbot responses, support documentation, and internal knowledge base content. You understand how to write for both humans and AI, structuring content for clarity, action, and scalability.
You’ve got incredible AI UX writing skills and are a stickler for brand voice, consistency, and style.
You’re interested in the interplay of support processes, systems, and operations, and how content can improve them. Previous work that demonstrates a solid understanding of service design is a bonus.
You’re comfortable using AI tools in your workflow and understand how to design content that supports machine learning and automation.
You’re comfortable working with AI tools and writing content for both systems and people. You’re curious about how AI can scale support experiences and are confident designing structured content that powers automation.
You’re excited by the opportunity to contribute to a rapidly growing and critical function of Canva and recognize the impact that can come from improving the experience for our external and internal users.
You know how to work independently, but you also love collaborating with people from different disciplines and sharing the power of content design.
You’ve got a good balance between big-picture thinking and nailing the details.
You’re not afraid of complex problems – in fact, that’s where you thrive.
You know how to get buy-in from key stakeholders. If you’ve got a track record of bringing people on the journey with you – they know what’s changing and why, it’d be a big plus.
You like to move quickly, and aren’t afraid of fast growth and rapid change. Canva is growing faster than you can imagine – which means solutions that worked 6 months ago might break. You’re up for that challenge.
You know how to prioritize ruthlessly and handle responsibilities for a wide number of projects – focusing your attention on the areas that matter most.

Additional Information

What the candidate will learn and how will they develop at Canva

The opportunity for growth is huge – creating company-wide solutions, and seeing them through long-term. Content design is still new in this part of User Voice, so your work will have a massive impact.
You’ll be able to work in a fast-moving environment and see how your ideas work at scale.
We want this to be a mutually rewarding relationship, so we’ll support your growth and development throughout your time at Canva.

","hiringOrganization":{"@type":"Organization","name":"Canva","sameAs":"https://www.canva.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Beijing, Beijing, China","addressCountry":"China","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Knowledge Management Specialist, Senior","datePosted":"2025-08-08","description":"Knowledge Management Specialist, Senior

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity:

Are you interested in continuing your career in Europe in a mission focused environment? CACI has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of USAREUR-AF and their Mission Partners mission objectives.

CACI has an excellent opportunity for an experienced, self-directed, Knowledge Management Specialist, Senior. This position is in support of the EMITS 2 Mission Partner CoS OKM, located in Wiesbaden, Germany. This position is located OCONUS.

Responsibilities:

Plans and leads Knowledge Management (KM) functions IAW MP policies and procedures, including KM strategy, governance, policy development, records management, and planning for information and knowledge management and sharing within the organization

Supports operations, maintenance, sustainment, deployment, training, and change management for KM software, systems, and networks

Maintains and updates KM artifacts (e.g., SOPs, Knowledge Based Articles (KBAs), problem resolution/self-help documentation), archives and removes outdated artifacts, and ensures authoritative artifacts are prominently displayed and easily found on SharePoint or management portals

Possesses and applies comprehensive knowledge for applicable systems and environments (e.g., Enterprise Task Management Software Solution (ETSM2 ), SharePoint, Microsoft Power Platform, Cybersecurity Assessment Readiness Tracker (CART), USAREUR-AF Personnel Status (PERSTAT))

Identifies knowledge gaps, incorporates industry best practices, formulates technical assessments, and assesses emerging policies, technology, and best practices for applicability and implementation into KM systems and networks

Develops KM solutions that foster discovery, access, and sharing of organizational information and business processes

Serves as the site collection administrator and content manager for collaboration technologies

Implements and operates a KM process to improve tools and processes for publishing, disseminating, analyzing, and managing intelligence information

Manages a KM system that allows for the storage, retrieval, and sharing of information and knowledge

Provides user support services for training materials and events and educates staff on use of the knowledge management system and strategies, new tools, and/or new technologies

May attend and participate in meetings to discuss new technologies, technology insertion projects, and modernization roadmaps

Mentors other KM personnel

Possesses and applies a comprehensive knowledge across key tasks and high-impact assignments

Functions as a technical expert across multiple project assignments

Supervises KM and data management teams

Qualifications:

Required:

Currently hold an adjudicated Top Secret SCI Clearance and have the ability to maintain

BA/BS +8-12 years recent experience

Certification – 8140 - Security+ or GSEC

Exhibits expertise in knowledge management strategies, governance, and policy development practices for complex organizational environments.

Exhibits extensive understanding of KM software, systems, and networks, such as SharePoint and Microsoft Power Platform, preferably with experience using specialized military systems.

Proven experience in developing and maintaining KM artifacts, identifying knowledge gaps, and implementing best practices to foster information sharing and process improvement.

Showcases proficiency in managing site collections, content, and collaboration technologies while providing user support and training.

Displays strong leadership skills, with ability to mentor KM personnel and supervise teams.

Excels in strategic thinking, with ability to evaluate and apply emerging technologies and policies to enhance organizational knowledge management practices.

TESA eligible

Desired:

CKM -Certified Knowledge Manager -KMI or CKP -Certified Knowledge Practitioner -KMI

Adaptable to changing circumstances and operational needs

Understanding of Department of Defense Military standards

Experience with DoD IT security requirements

________________________________________________________________________________________

What You Can Expect:

A culture of integrity.

An environment of trust.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

________________________________________________________________________________________

The proposed salary range for this position is:

$81,200 - 170,600 USD

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.","hiringOrganization":{"@type":"Organization","name":"CACI International Inc","sameAs":"https://www.caci.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"1DO GERMANY WIESBADEN (WIESBADEN ARMY AIRFIELD), Germany","addressCountry":"Germany","addressRegion":"Europe"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"Knowledge Management Lead, SME","datePosted":"2025-08-08","description":"Knowledge Management Lead, SME

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity:

CACI has an excellent opportunity for an experienced, self-directed, Knowledge Management Lead, SME. This position is in support of the EMITS 2 Mission Partner G26, located in Wiesbaden, Germany. This position is located OCONUS.

Responsibilities:

Plans and leads Knowledge Management (KM) functions IAW MP policies and procedures, including KM strategy, governance, policy development, records management, and planning for information and knowledge management and sharing within the organization

Supports operations, maintenance, sustainment, deployment, training, and change management for KM software, systems, and networks

Maintains and updates KM artifacts (e.g., SOPs, Knowledge Based Articles (KBAs), problem resolution/self-help documentation), archives and removes outdated artifacts, and ensures authoritative artifacts are prominently displayed and easily found on SharePoint or management portals

Possesses and applies comprehensive knowledge for applicable systems and environments (e.g., Enterprise Task Management Software Solution (ETSM2), SharePoint, Microsoft Power Platform, Cybersecurity Assessment Readiness Tracker (CART), USAREUR-AF Personnel Status (PERSTAT))

Identifies knowledge gaps, incorporates industry best practices, formulates technical assessments, and assesses emerging policies, technology, and best practices for applicability and implementation into KM systems and networks

Develops KM solutions that foster discovery, access, and sharing of organizational information and business processes

Serves as the site collection administrator and content manager for collaboration technologies

Implements and operates a KM process to improve tools and processes for publishing, disseminating, analyzing, and managing intelligence information

Manages a KM system that allows for the storage, retrieval, and sharing of information and knowledge

Provides user support services for training materials and events and educates staff on use of the knowledge management system and strategies, new tools, and/or new technologies

May attend and participate in meetings to discuss new technologies, technology insertion projects, and modernization roadmaps

Mentors other KM personnel

Possesses and applies expertise on multiple complex work assignments

Establishes goals and plans that meet project objectives

Possesses domain and expert technical knowledge

Supervises KM and data management team

Provides management, direction, administration, quality assurance, and leadership of the IT Project Management Support functions

Defines and ensures application of project management, investment management, Knowledge Management (KM), SharePoint support, and website management standardized processes, procedures, and tools across EMITS 2 operations

Collaborates and supports the MPL Operations Manager and MPLs to tailor project management standardized processes and procedures to meet specific MP requirements

Collaborates with the MP Operations Manager and Mission Continuity Office (MCO) to identify required training and certifications for personnel supporting project management, KM, SharePoint support, and website management roles

Supports Innovation Council Meetings and attends and participates in weekly technical status meetings

Maintains knowledge and expertise on emerging policies and technologies that impact or support improvements to processes, procedures, and tools

Identifies applicable innovations and emerging technologies and develops and recommends technology insertion and continuous improvement projects that improve efficiency and effectiveness of project management, KM, SharePoint support, and website management processes

Develops project planning schedule that addresses the strategy, logistics, and resources required to successfully complete technology insertion and continuous improvement projects.

Develops project Work Breakdown Structures (WBSs) and schedules that identify key milestones and provides critical path information

Manages projects in accordance with the EMITS 2 Program Management Plan, including risk and communications management and quality management

Collaborates with the MP Operations Lead to identify and assign qualified and trained personnel to support development and implementation of projects

Monitors and assesses functional process performance and corrects deficient processes

Promulgates project, KM, SharePoint, and website management process corrective actions, improvements, lessons learned, and best practices across all MP teams

Possesses and applies expertise on multiple complex work assignments

Establishes goals and plans that meet project objectives

Possesses domain and expert technical knowledge

Supervises multi-function project teams consisting of 5 to 15 personnel

Qualifications:

Required:

Currently hold an adjudicated Secret Clearance with he ability to obtain and maintain a Top Secret Clearance/SCI

BA/BS +13 years recent experience

Certification - 8140 - FITSP-O or GICSP or CASP+ or CCNP Security or CISA or SSCP

Demonstrates advanced expertise in knowledge management strategies, governance, and policy development, preferably with experience in military or other Government environments.

Possesses comprehensive understanding of KM software, systems, and networks, such as SharePoint and Microsoft Power Platform, with desired experience using specialized military platforms.

Exhibits mastery in developing and maintaining KM artifacts, identifying knowledge gaps, and implementing best practices to enhance organizational information sharing and process improvement.

Extensive experience in managing site collections, content, and collaboration technologies and providing user support and training related to KM systems, strategies, and technologies.

Displays strong leadership skills; capable of mentoring KM personnel and supervising teams. E

Excels in strategic thinking, with ability to assess and incorporate emerging technologies and policies to optimize knowledge management practices across complex organizational structures.

Demonstrates mastery of IT project management, knowledge management, SharePoint, and website management within complex government or military environments, with specific expertise in operations.

TESA eligible

Desired:

CKM -Certified Knowledge Manager -KMI or CKP -Certified Knowledge Practitioner -KMI

Adaptable to changing circumstances and operational needs

Understanding of Department of Defense Military standards

Experience with DoD IT security requirements

________________________________________________________________________________________

What You Can Expect:

A culture of integrity.

An environment of trust.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

________________________________________________________________________________________

The proposed salary range for this position is:

$94,500 - 208,000 USD

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.","hiringOrganization":{"@type":"Organization","name":"CACI International Inc","sameAs":"https://www.caci.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"1DO GERMANY WIESBADEN (WIESBADEN ARMY AIRFIELD), Germany","addressCountry":"Germany","addressRegion":"Europe"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"Technical Writer - Knowledge Management","datePosted":"2025-08-11","description":"

Technical Writer - Knowledge Management

Hybrid in London or remote in the UK

The company

Imagine a world where every small business has the power to thrive. That's the world we're building at iwoca. Small businesses aren't just statistics – they're the heartbeat of our communities, the character of our high streets, and the engine of our economy. Since 2012, we've revolutionised how these businesses access finance, turning what was once a lengthy, frustrating process into something remarkable: funding that's fast, flexible, and actually works for modern businesses.

Our impact speaks for itself: we've provided billions in funding to more than 150,000 businesses across Europe, making us one of the continent's leading fintech innovators. But we're just getting started. Our mission? To empower one million businesses with the financial tools they deserve.

We combine cutting-edge technology and data science with genuine human understanding to make finance feel less like a barrier and more like a superpower. Whether a business is managing cash flow or seizing unexpected opportunities, we ensure they get the funds they need – often within minutes.

The team

The Knowledge Management team maintains iwoca’s internal documentation, which is primarily used by developers, analysts, and product managers, but also relied on by the wider company. The team looks after a docs-as-code project that’s three years old, growing steadily, and supported by senior management. There are already two technical writers—you’d be the third.

iwoca’s technical writers are part of the Core Systems team, which provides the tools, infrastructure, and shared services that our product-focused development teams rely on.

There are ten more engineers in the Core Systems team (working in groups that focus on DevOps, data systems, systems architecture). Most of us work remotely, but we attend a (virtual) daily meeting, enjoy quarterly team meals in London, and socialise with each other at company parties twice a year.

The role

As a technical writer on the Knowledge Management team, you will create and curate the internal documentation that supports iwoca’s engineering and product development. iwoca is growing fast and launching new products. That means more readers, more systems to document, and more legacy content to renew as we integrate those new systems.

Influence and collaboration:

The project has around 50 monthly contributors from 20 different product-focussed teams; you’ll need to encourage documentation to happen quickly and support it through the publishing cycle.
You’ll champion a culture of writing things down—essential as iwoca scales and communication debt compounds. We have around 100 developers, data scientists, and product managers—and we believe all of them should be writing good documentation.
You'll model high standards for clarity, rigour, and thoughtful communication. As a reviewer, you’ll need to do a lot more than just correct typos.

Technical variety

Our documentation covers business concepts, analytical models and tests, and back-end, front-end, database, and infrastructure systems.
The team also supports other teams across the business, from Product Design to People Operations, and takes on other ad-hoc projects.
The docs-as-code project is mature, but there's an opportunity to automate some of the boring stuff, if you have the skills.

Autonomy

The team plans its work in GitLab issues, but you’ll be trusted to choose which ones to work on according to impact. You’ll need to balance quick wins with long-term improvements and timely reviews for other contributors.
You'll be trusted to spot what’s missing or unclear and fix it without waiting for permission.
You’ll decide when to raise the bar—and when documentation is finished.

The requirements

Essential:

1–3 years of experience of writing or editing in a technical field
Familiarity with the software development lifecycle
Ability to influence people without formal authority

Bonus:

Experience with Git, GitLab, or GitHub (We use GitLab.)
Familiarity with docs-as-code tooling (We use mdBook.)
Programming experience (We don’t expect you to have experience as a developer, but the ability to understand and document a code snippet would be useful.)

The salary

We expect to pay from £55,000 - £65,000 for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews.

The culture

At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity, and encourage you to explore new areas of interest to help us innovate and improve our products and services.

The offices

We put a lot of effort into making iwoca a great place to work:

Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks
Events and clubs, like bingo, comedy nights, football, etc.

The benefits

Flexible working hours
Medical insurance from Vitality, including discounted gym membership
A private GP service (separate from Vitality) for you, your partner, and your dependents
25 days’ holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave
A one-month, fully paid sabbatical after four years
Instant access to external counselling and therapy sessions for team members that need emotional or mental health support
3% Pension contributions on total earnings
An employee equity incentive scheme
Generous parental leave and a nursery tax benefit scheme to help you save money.
Electric car scheme and cycle to work scheme
Two company retreats a year: we’ve been to France, Italy, Spain, and further afield.

And to make sure we all keep learning, we offer:

A learning and development budget for everyone
Company-wide talks with internal and external speakers
Access to learning platforms like Treehouse

","hiringOrganization":{"@type":"Organization","name":"iwoca","sameAs":"https://www.iwoca.co.uk/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Knowledge Management Senior Coordinator","datePosted":"2025-08-12","description":"

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

This role is primarily responsible to provide day-to-day administrative support and coordination related to full knowledge management lifecycle and maintenance of the internal knowledge base.

Responsibilities & Duties

Contribute to the creation and maintenance of knowledge and content following standard operating procedures and methodologies
Format HTML codes into knowledge articles
Perform analysis of content requirements and coordinate translation requests following the standard process set
Coordinate with global stakeholders on article creation and updates
Maintain knowledge assets and ensure clear, consistent, and unambiguous knowledge management repository
Conduct knowledge base system maintenance checks
Participate in testing before and after every system release
Assist in maintaining system performance records
Maintain historical records and reports of system usage, and knowledge articles inventory
May provide input and insight on employee feedback to support identification and execution of content-related project opportunities
May take part in projects related to research, creation, and maintenance of Knowledge Management resource materials
Escalate and analyze identified issues and concerns to the Team Lead for timely resolution
Maintain current processes and incorporate documentation updates as required
Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures
Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
Support selected simple process improvement initiatives to streamline processes

Qualifications & Requirements

Minimum Requirements:

Bachelor’s degree or at least 3 years of relevant work experience
Intermediate proficiency in MS Office tools (Word/Excel/PowerPoint/Outlook)
Excellent writing and research skills
Experience using Knowledge Management tools and platforms (preferably ServiceNow for Knowledge Base, ticketing, HTML, chatbot)

Preferred qualifications:

Experience on processes and procedures relevant in knowledge management, technical writing or copy-editing and reporting and data analytics
Experience across core functions (e.g. Compensation, Benefits, Performance Management, etc.)
Knowledge of HR metrics and their applicability
Experience in using HR systems such as Workday and other KM platforms and tools
Understanding of Process Mapping Tools and Methodology
Experience working in an outsourcing, shared services, or similar model within similar function

Attributes:

Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)
Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)

Additional Information

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

","hiringOrganization":{"@type":"Organization","name":"AECOM","sameAs":"https://www.aecom.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Taguig City, BONIFACIO STOPOVER, Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Knowledge Management Program Manager","datePosted":"2025-08-19","description":"

Company Description

Join us and make YOUR mark on the World!

Are you interested in joining some of the brightest talent in the world to strengthen the United States’ security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are dedicated to fostering a culture that values individuals, talents, partnerships, ideas, experiences, and different perspectives, recognizing their importance to the continued success of the Laboratory’s mission.

Pay Range:

$218,700 - $332,772 Annually

$218,700 - $277,344 Annually for the SEL.4 level

$262,410 - $332,772 Annually for the SEL.5 level

This is the lowest to highest salary in good faith we would pay for this role at the time of this posting. Pay will not be below any applicable local minimum wage. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Job Description

We have an opening for a Knowledge Management (KM) Program Manager who will drive new efforts and expand existing capabilities to facilitate the capture and use of knowledge throughout the Strategic Deterrence (SD) directorate programs. The SD KM Program provide information and knowledge services support to the directorate, including oversight on the digitization of legacy media, research support, Freedom of Information Act (FOIA) response, application and technology use guidance, oral history and offboarding, and the creation and networking of large language model (LLM) powered semantic resources for use at LLNL. You will add tangible value to the programs utilizing KM methodologies while also partnering with the programs to understand their requirements. This position is in the Strategic Deterrence Directorate.
\n
\nThis position may offer a hybrid schedule, which includes the flexibility to work from home one or more days per week, after a probationary period. The specifics of the hybrid schedule, including the exact number of days required in the office and virtual work options, may vary based on the needs of the team and the organization.

This position will be filled at either the SEL.4 or SEL.5 level depending on your qualifications. Additional job responsibilities (outlined below) will be assigned if you are selected at the higher level.

In this role, you will

Lead the development and sustainment of a KM Program Plan, providing programmatic leadership for activities required to meet programmatic KM goals, including staffing, procurement, and strategic planning.
Design, develop and execute a KM strategy in conjunction with SD programs, SD Applications, data governance working groups, and senior leadership to meet SD requirements.
Collaborate with programs to define and implement individualized strategies for knowledge capture and use that are consistent across programs.
Document core LLNL knowledge processes and activities and lead various programs in similar activities.
Collaborate with institutional Records Management to prioritize the digitization of analog SD data and documents in accordance with SD priorities.
Provide programmatic oversight of SD’s FOIA response program, including coordinating program reviewers and reporting on FOIA request status.
Operate and expand the Oral History program and associated off-boarding tool kit to conduct critical knowledge capture sessions with off-boarding staff and LLNL retirees.
Provide strategic and technical direction, as well as subject matter expertise, for SD’s information ecosystem, including the development of guidance to assist SD employees in effectively sharing knowledge within the constraints of the environment.
Serve as a user advocate and decision maker for the DSPACE/DMS document repository and other LLNL applications that house SD knowledge.
Lead SD collaborations and represent LLNL in Knowledge Management across the NNSA complex, and with the UK via JOWOG 46.
Communicate KM project objectives, priorities, and tool kits to SD employees as well as senior leadership.
Perform other duties as assigned.

In addition, at the SEL.5 level

Serve as a subject matter expert on semantic layer technologies and the use of AI for achieving KM goals.
Collaboratively lead LLNL/SD efforts to build and govern semantic resources (institutional taxonomy and integrations) and coordinate cross-repository implementation plans with developers and other stakeholders.
Oversee cross-site information sharing and research assistance support, ensuring that sensitive files are shared responsibly between LLNL and NNSA partners.

Qualifications

Ability to maintain a U.S. DOE Q-level security which requires U.S. citizenship.
Master's degree in Computer Science, Library and Information Science, or related field, with strong background serving a scientific discipline or the equivalent combination of education and related experience.
Significant experience implementing a knowledge management program for an R&D and/or scientific organization.
Significant collaborative skills with the ability to influence and enable change outside of one’s own organization.
Expertise in mastering new tools, technology, and techniques, and in championing the effective use of those tools throughout an organization.
Ability to use independent judgment in making decisions based on aggregate information and the recommendations of others, which significantly affect the ability of the organization to achieve its overall objectives and long-range goals.
Expert level written and verbal communication skills, specifically the ability to explain and present ideas, as well as to influence employees and all levels of management.
Significant experience with ontology management systems like Semaphore, PoolParty, or Protégé.
Strong project management capabilities and familiarity with the Agile software development framework.

In addition, at the SEL.5 level

Extensive project management experience with demonstrated knowledge of Agile software development framework.
Expert level experience implementing a knowledge management program for an R&D and/or scientific organization.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

Included in 2025 Best Places to Work by Glassdoor!
Flexible Benefits Package
401(k)
Relocation Assistance
Education Reimbursement Program
Flexible schedules (*depending on project needs)
Our values - visit https://www.llnl.gov/inclusion/our-values

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance. If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship.

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession. This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.

If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

Pre-Placement Medical Exam

A job related pre-placement medical examination may be required.

How to identify fake job advertisements

Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.

To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.

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At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for ensuring AIA’s products, services, and internal business processes meet operational quality standards through automation and data integration. This role focuses on modernizing back-end policy owner maintenance workflows by replacing legacy Excel VBA templates with scalable solutions using Power Query and Power Automate. The successful candidate will design, implement, and maintain automated processes that retrieve policy data via SQL and generate client communications efficiently and accurately.

Develop and maintain Power Query solutions to extract, transform, and load policy data from SQL databases.
Design and implement Power Automate RPA flows to automate repetitive tasks and integrate with Power Query outputs.
Migrate existing Excel VBA templates to Power Platform solutions, ensuring continuity and improved efficiency.
Collaborate with operations teams to understand business processes and identify automation opportunities.
Ensure data accuracy and integrity in automated workflows, especially for client-facing documents and communications.
Monitor and troubleshoot automation flows, ensuring minimal downtime and quick resolution of issues.
Document processes, workflows, and technical specifications for audit and training purposes.

Basic Hiring Requirements

Experience: 2–4 years in insurance operations or similar back-office processing roles.
Technical Skills:
- Proficient in Power Query and SQL (especially for data retrieval and transformation).
- Hands-on experience with Power Automate (RPA flows, connectors, approvals).
Added Advantages:
- Experience with Excel VBA, Power BI, or SharePoint.
Soft Skills:
- Strong analytical and problem-solving abilities.
- Detail-oriented with a focus on data accuracy and compliance.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

","hiringOrganization":{"@type":"Organization","name":"AIA","sameAs":"https://www.aia.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"MY-Cyberjaya, Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Knowledge Management Senior Specialist","datePosted":"2025-08-17","description":"

About Remote

\nRemote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.\n \nIf you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

As a Knowledge Management Specialist within the Customer Experience (CX) Operations team, you will take ownership of maintaining and evolving critical areas of the Remote knowledge base. You will play a pivotal role in improving the accuracy, accessibility, and strategic value of knowledge content that enables Remote’s teams to deliver exceptional support and compliant guidance at scale. While contributing to operational excellence today, you’ll also help shape the future of our knowledge systems by identifying opportunities for improvement, driving updates in collaboration with subject matter experts, and leveraging data to maximise impact.

You’ll work closely with product, legal, compliance, and customer-facing teams to ensure Remote’s knowledge remains a reliable, scalable source of truth across a globally distributed workforce.

What you bring

Experience: Strong operational background with experience in knowledge management, content strategy, or technical writing. Proven ability to manage structured content in a fast-paced environment.
Initiative & Impact: Demonstrated ability to proactively identify automation opportunities, drive process improvements, and lead projects that align operations with product roadmaps and company values.
Systems Knowledge: Familiarity with content management systems, AI-enabled knowledge tools, and CRM platforms.
Collaboration Skills: Strong cross-functional collaboration experience, particularly working with Legal, Product, Ops, or Customer Support teams.
Content Quality & Maintenance: Ability to ensure knowledge assets are well-written, up-to-date, and aligned with business and regulatory needs.
Analytical Thinking: Comfort using data and metrics to evaluate knowledge effectiveness and identify content gaps.
Initiative & Autonomy: Demonstrated ability to independently own domains and drive initiatives from planning to execution with minimal oversight.
Adaptability: Thrive in dynamic, fast-changing environments where priorities shift regularly.
Communication: Excellent verbal and written communication in English; ability to simplify complex ideas for broad audiences.
It's not required to have experience working remotely, but considered a plus

Key Responsibilities

Knowledge Ownership: Manage and maintain assigned knowledge domains, including product guides, process documentation, and compliance-focused content.
Content Creation & Maintenance: Create, revise, and optimise knowledge articles to ensure clarity, accuracy, and accessibility for global users.
SSoT Alignment: Ensure documentation is treated and maintained as a Single Source of Truth (SSoT), reducing reliance on tribal knowledge or outdated material.
Stakeholder Collaboration: Partner with Product, Legal, Ops, and Support teams to reflect feature changes, policy updates, and operational needs within the knowledge base.
Data-Informed Improvements: Use analytics to monitor article performance, identify gaps, and optimise for usability and deflection.
Content Processes: Help evolve templates, workflows, and SOPs to scale knowledge management practices across teams.
Knowledge Integrity: Proactively monitor legal and product change logs and contribute to update cycles that keep content current and compliant.
Project Contributions: Participate in mid-scale projects related to new product launches, regional expansions, or compliance updates.
Mentorship & Support: Provide guidance to junior team members and act as a connector between content creators and consumers across the organisation.

Practicals

You'll report to: Senior Director Business Operations
Team: CX Operations
Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify;
Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $35,350 to $99,450. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application process

Interview with recruiter
Interview with future manager
Interview with team members (no managers present)
Bar Raiser Interview
Prior employment verification check

Benefits

\n\n\n\nOur full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:\n

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

\n\n\n\n

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

Please fill out the form below and upload your CV with a PDF format.
We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

\n\n\n\n\n

Please note we accept applications on an ongoing basis.

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About Remote

What this job can offer you

You’ll work closely with product, legal, compliance, and customer-facing teams to ensure Remote’s knowledge remains a reliable, scalable source of truth across a globally distributed workforce.

What you bring

Experience: Strong operational background with experience in knowledge management, content strategy, or technical writing. Proven ability to manage structured content in a fast-paced environment.
Initiative & Impact: Demonstrated ability to proactively identify automation opportunities, drive process improvements, and lead projects that align operations with product roadmaps and company values.
Systems Knowledge: Familiarity with content management systems, AI-enabled knowledge tools, and CRM platforms.
Collaboration Skills: Strong cross-functional collaboration experience, particularly working with Legal, Product, Ops, or Customer Support teams.
Content Quality & Maintenance: Ability to ensure knowledge assets are well-written, up-to-date, and aligned with business and regulatory needs.
Analytical Thinking: Comfort using data and metrics to evaluate knowledge effectiveness and identify content gaps.
Initiative & Autonomy: Demonstrated ability to independently own domains and drive initiatives from planning to execution with minimal oversight.
Adaptability: Thrive in dynamic, fast-changing environments where priorities shift regularly.
Communication: Excellent verbal and written communication in English; ability to simplify complex ideas for broad audiences.
It's not required to have experience working remotely, but considered a plus

Key Responsibilities

Knowledge Ownership: Manage and maintain assigned knowledge domains, including product guides, process documentation, and compliance-focused content.
Content Creation & Maintenance: Create, revise, and optimise knowledge articles to ensure clarity, accuracy, and accessibility for global users.
SSoT Alignment: Ensure documentation is treated and maintained as a Single Source of Truth (SSoT), reducing reliance on tribal knowledge or outdated material.
Stakeholder Collaboration: Partner with Product, Legal, Ops, and Support teams to reflect feature changes, policy updates, and operational needs within the knowledge base.
Data-Informed Improvements: Use analytics to monitor article performance, identify gaps, and optimise for usability and deflection.
Content Processes: Help evolve templates, workflows, and SOPs to scale knowledge management practices across teams.
Knowledge Integrity: Proactively monitor legal and product change logs and contribute to update cycles that keep content current and compliant.
Project Contributions: Participate in mid-scale projects related to new product launches, regional expansions, or compliance updates.
Mentorship & Support: Provide guidance to junior team members and act as a connector between content creators and consumers across the organisation.

Practicals

You'll report to: Senior Director Business Operations
Team: CX Operations
Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify;
Start date: As soon as possible

Remote Compensation Philosophy

Application process

Interview with recruiter
Interview with future manager
Interview with team members (no managers present)
Bar Raiser Interview
Prior employment verification check

Benefits

\n\n\n\nOur full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:\n

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

\n\n\n\n

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

If that sounds like something you want, apply now!

How to apply

Please fill out the form below and upload your CV with a PDF format.
We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

\n\n\n\n\n

Please note we accept applications on an ongoing basis.

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Zit jij in het derde of vierde jaar van je Universitaire opleiding Rechten en ben jij op zoek naar een bijbaan voor twee á drie dagen per week? Ben je daarnaast een gestructureerd talent met interesse in informatie- en kennisvoorziening? Kom dan ons enthousiaste professionele team versterken waarin hoogwaardige dienstverlening centraal staat.

Voor ons Knowledge Management team zoeken wij een Servicedesk Officer voor twee á drie dagen per week die het Knowledge Management team helpt met het ondersteunen van een optimale en actuele kenniscollectie. In deze veelzijdige functie maak je kennis met de verschillende facetten van de informatievoorziening in een internationale omgeving.

Je werkzaamheden zullen voornamelijk bestaan uit:

beschikbaar maken van voor de business relevante informatie en documentatie;
ondersteunen bij bibliotheek werkzaamheden (zowel online als offline), zoals het verspreiden van kranten, tijdschriften en artikelen, maar ook het klaarmaken van boeken;
het verspreiden van private labels en andere informatie;
abonnement beheer, contractbeheer en administratie ;
onderhoud van de collectie in de centrale bibliotheek en de deelbibliotheken;
begeleiden van trials en schrijven van business cases.

Deze vacature is echt iets voor jou, want jij:

zit in het derde of vierde jaar van je Universitaire opleiding Rechten;
bent minimaal zeven maanden beschikbaar;
bent 16-20 uur per week beschikbaar;
bent bereid om op kantoor Amsterdam en soms Rotterdam te werken (of andersom);
beschikt over goede administratieve vaardigheden, werkt netjes en hebt oog voor detail;
bent service-gericht, flexibel, verantwoordelijk en proactief;
beschikt over een uitstekende taalvaardigheid in zowel Nederlands als Engels.

Hier ga je werken als Knowledge Management Servicedesk Officer

Knowledge Management is een lokaal en internationaal team van professionals, dat de lokale en internationale praktijkgroepen en gespecialiseerde teams van Loyens & Loeff ondersteunt. De afdeling distribueert civiele en fiscale informatie en kennis, moedigen kennisdeling aan en helpen informatie en kennisprocessen te verbeteren.

Wie zijn wij?

Loyens & Loeff is een onafhankelijke aanbieder van juridische diensten waar fiscalisten, advocaten en notarissen samenwerken aan geïntegreerde dienstverlening op het gebied van recht in de Benelux en Zwitserland. Zowel grote en middelgrote, nationaal en internationaal opererende ondernemingen als particulieren worden op juridisch gebied bediend. Wereldwijd werken er 1600 medewerkers waarvan ruim 1000 fiscalisten, advocaten en notarissen in 5 kantoren in de thuismarkt en in 6 vestigingen in de belangrijkste financiële centra in Europa, Azië en de Verenigde Staten. Onze organisatie onderhoudt intensieve relaties met gerenommeerde internationale advocatenkantoren en belastingadvieskantoren.

Solliciteer op deze vacature

Enthousiast geworden? Reageer via de 'solliciteer'-knop. Voor vragen omtrent deze vacature kun je contact opnemen met Rachel Hopman (rachel.hopman@loyensloeff.com) en/of Joel Tan (joel.tan@loyensloeff.com)

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Company Description

Are you ready to shape the future technological landscape in Europe?
\nWe are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready to discover the role of a Knowledge Management and Training Specialist in Netcompany?
\nAs a Knowledge Management and Training Specialist, you will:

Develop and maintain technical and non-technical knowledge assets, including manuals, SOPs, SDPs, ITIL processes, policies, step-by-step and user guides, templates, how-to articles, newsletters, and intranet content.
Work closely with different stakeholders to enhance documentation by collecting information from various sources (e.g., emails, Teams, meetings) and capturing best practices, process workflows, lessons learned, and project guidelines.
Organize, update, and publish content using tools like ServiceNow, Confluence, and SharePoint.
Review and refine documentation to eliminate gaps, redundancies, and inconsistencies, by applying content standards, including formatting, terminology, and branding, to ensure consistency across all materials.
Assess training needs and research available learning resources and develop training materials and deliver effective training sessions.
Plan and facilitate training sessions to ensure timely and effective learning delivery, including training sessions on Confluence, SharePoint Online, and ServiceNow functionalities.
Track progress on Training and Learning initiatives by coordinating with stakeholders, engaging with attendees, and maintaining relevant training reports.
Ensure compliance with the organization's Knowledge Management Strategy, Communication, Training and Learning policies, and data security regulations.

Qualifications

What would make you a fit for the role:

Bachelor’s or Master’s Degree in Knowledge Management, Communication Studies, Business Administration, or a related field.
Minimum 2 years of experience in a Knowledge / Document Specialist / Training Specialist role.
Strong expertise in Microsoft Office (Word, PowerPoint and Excel), in SharePoint Online, Confluence, and ServiceNow.
Experience with preparing training material and providing training.
Excellent verbal and written communication skills in both English and French, with the ability to facilitate training and workshops.
Strong collaboration skills, with the ability to work across teams and departments.
Ability to work autonomously with strong organizational skills.
Experience in EU Institutions environment is an asset.
A certification in ITIL V3/V4 is an advantage.

Additional Information

Being a part of the Netcompany team, you will be provided with:

The opportunity to work in a modern environment.
A competitive compensation & benefits package
Hospitalization plan
Hybrid working model
Meal and commuting allowance
Well-being activities (on premises)
Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
A personalized development plan for targeted career growth

\nIf you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
\n
\nBy joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.
\n
\n#LI-SS1

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/

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Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

Role Summary:

As the Specialist, HR Initiatives & Knowledge Management, you will be responsible for strategically managing and tactically executing knowledge management & transfer activities for NBCUniversal’s global HR community.

Reporting to the Director, HR Initiatives & Knowledge Management, you will design, implement, and manage various knowledge management/transfer activities that support our global HR community’s day-to-day awareness of and adherence to corporate policies, programs, and processes. You will also support the development, implementation, and maintenance of enterprise-wide corporate HR initiatives that impact HR and employee populations alike, and in support of these initiatives, will collaborate with functions such as Legal, IT, HR Operations, Payroll, Communications, and other HR Business Partners on a regular basis.

The successful candidate will have advanced written and verbal communication skills, an analytical mindset, strong attention to detail including advanced document and presentation design abilities, and the ability to quickly ideate and produce consistent and compelling knowledge/support resources. The candidate will exercise excellent judgment, have a strong inclination toward collaboration, be able to think of creative/nonlinear solutions to challenges, and function in a highly confidential environment.

\nResponsibilities:

Serve as a champion for consistent and transparent knowledge transfer efforts across the global HR community by partnering with and indirectly supporting internal Subject Matter Expert teams
Serve as the knowledge management point of contact for internal Subject Matter Experts including those in Benefits, Compensation, Employment Law/Labor Relations, HR Operations, Payroll, Talent Acquisition, & Talent Development
Identify and share knowledge management best practices across the global HR community
Maintain working knowledge of organizational and cross-departmental policies, programs, and processes that impact the HR community
Development and maintenance of all internal and external support/resources documents created as a result of Corporate HR Initiatives including SOPs, How-To Guides, training decks, etc.
Ongoing maintenance and strategic enhancements of tHRive Library – enterprise HR’s knowledge management database via SharePoint
Communicate & train new/changed HR policies, programs, and processes to Field HR teams and stakeholder groups
Support a diverse portfolio of enterprise HR programs that support employees at various stages in the employee lifecycle – including, but not limited to, outplacement, Comcast NBCUniversal Employee Disaster Assistance Fund, and Enterprise Exit Survey
Provide consultation related to HR operations and policy to HR peers
Other responsibilities as assigned by the Director, HR Initiatives & Knowledge Management

Qualifications

Basic Requirements:

Bachelor’s Degree or equivalent work experience
3+ years prior HR experience, HR Business Partner/Generalist Experience Preferred
Experience supporting advanced HR projects & programs
Experience designing compelling and professional technical reference/knowledge support documents
Proven experience working with Microsoft Office Suite including the production of technically advanced Microsoft PowerPoint/Word projects, the execution of advanced Excel data analysis, and SharePoint site management.
Experience handling and maintaining the confidentiality of highly sensitive employee data

Desired Characteristics:

Superb organizational skills, adherence to a timeline, and desire to drive projects to completion in advance of any deadline
Excellent verbal and written communication skills including the ability to facilitate training of large groups in-person and via phone/video conference
Continuous learning mentality
Ability to maintain a positive attitude in all situations
Ability to handle multiple priorities and lead change
Project and process management skills
Takes ownership and delivers results
Natural inclination to take initiative and find creative solutions
Exceptional sense of urgency and ability to drive initiatives from start to finish

Hybrid: This position has been designated as hybrid, generally contributing from the New York, NY office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $75,000 - $85,000.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

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Job Family:

Software Development & Support

Travel Required:

Up to 25%

Clearance Required:

Active Top Secret SCI (TS/SCI)

What You Will Do

Support NGA’s web presence across all networks and deliver Knowledge Management (KM) expertise to enhance business processes.
Design and implement business process modernization and improvements.
Coordinate and lead activities related to KM requirements.
Develop and maintain Information Assurance (IA) specific tools and capabilities.
Conduct business process reviews, software testing, IA workforce training, and website content management.
Collaborate with desk officers to enhance user interface features.
Stay informed about other NGA KM tools and explore opportunities for integration into IA’s business processes.

What You Will Need

An ACTIVE and MAINTAINED \"TOP SECRET\" Federal or DoD security clearance TS/SCI
Bachelor's Degree; FOUR (4) years of additional professional experience in lieu of Bachelor's
TEN (10) years of directly relevant professional experience.
Proven ability to apply knowledge management, business intelligence, process improvement, reengineering methodologies, or best practices to design and implement process modernization and improvements.
Demonstrated experience coordinating and leading technical teams in addressing technology needs.
Proficiency with web technologies, including browsers, ColdFusion, ASP, HTML, object-oriented programming, graphics software, and content management systems.
Proficiency with HTML, CSS, JavaScript, and SQL.

What Would Be Nice To Have

An ACTIVE and MAINTAINED TS/SCI Federal with DoD security clearance and a Counterintelligence (CI) polygraph.
Experience in backend web development.
Understanding of technology requirements specific to international affairs and IC coordination.
Experience with Imagery Disclosure Tool (IDT), Request Action Tracker (RAT), or custom SharePoint workflows.
Proficiency in Java for front-end and back-end programming, as well as experience with Azure, AngularJS, and Angular 2.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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The Opportunity:

You know that true progress is made at the intersection of business and tech, and as an IT Business Analyst, you can develop your skills in both. Here, you’ll have the chance to work with an Agile team as they develop digital products to support your clients’ most pressing missions. We’re looking for someone like you to help propel business analytics and processes forward, as well as delve into technology trends to deliver user-friendly client experiences.

As an IT business analyst, you’ll work to develop leading-edge systems and processes. Working with your team of technologists, mission SMEs, and technical support analysts, you’ll identify clients’ business needs, gather user requirements, and develop and maintain ITSM processes. You’ll understand the overall direction and nuanced user needs clearly, and you’ll guide your team as they fulfill these needs by creating deployable features. Together, you’ll deliver high business value products to our international clients.

Join our team in a crucial role that integrates Knowledge Management, and Configuration Management to support our client’s network environment. As the Configuration and Knowledge Management Lead, you will ensure that service offerings are easily discoverable, requestable, and fulfillable, that operational knowledge is accurate, accessible, and actionable, and that configuration items are properly tracked and aligned with service delivery. This position is ideal for a systems thinker who excels in structured, ITIL-aligned environments and is committed to clarity, governance, and operational excellence. You will collaborate with various internal and external partners to uphold high standards in documentation, service lifecycle management, and knowledge dissemination.

Work with us to make an impact by keeping the warfighter safe and supporting national security.

Join us. The world can't wait.

You Have:

3+ years of experience in ITSM
Experience managing Configuration Item (CI) in ServiceNow, including creation, modification, testing, and publication
Experience in HTML, Knowledge Management, including drafting, reviewing, publishing, and retiring articles in ITSM platforms such as ServiceNow, and offline content creation tools like MS Word and PowerPoint for developing knowledge articles
Experience with Configuration Management practices, including tracking CIs, analyzing relationships, and conducting impact assessments
Knowledge of ITIL frameworks and the intersections between service cataloging, knowledge management, and configuration management is essential
Ability to coordinate with Service Owners, Catalogue Editors, Approvers, and Fulfilment Groups to ensure service integrity and delivery
Ability to contribute to the development of Standard Operating Procedures (SOPs), refine processes, and analyze performance metrics
Ability to pay strict attention to detail and follow structured workflows for approvals, categorization, and lifecycle management
Secret clearance
Bachelor’s degree and 2+ years of experience in a professional work environment, or 6+ years of experience in a professional work environment in lieu of a degree

Nice If You Have:

Experience supporting U.S. military or multinational coalition environments
Experience with international operational procedures, documentation standards, and hosting protocols
Experience working in classified or coalition-hosted environments with multi-tiered access controls
Experience mentoring others and delivering training on knowledge and service management best practices
Certified Knowledge Manager (CKM) or equivalent ITSM certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. 

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

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VP, MDS Digital & Knowledge Management

Business Introduction
At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. Our R&D focuses on discovering and delivering vaccines and medicines, combining our understanding of the immune system with cutting-edge technology to transform people’s lives. GSK fosters a culture ambitious for patients, accountable for impact, and committed to doing the right thing, making sure that we focus our efforts on accelerating significant assets that meet patients’ needs and have the highest probability of success. We’re uniting science, technology, and talent to get ahead of disease together.
Find out more:
Our approach to R&D

Team Introduction
The Medicine Development and Supply (MDS) team plays a pivotal role in delivering GSK’s pipeline with every GSK molecule or medicine going through our team. With over 3000 experts across 10 countries, we oversee the design, manufacturing and processes to bring medicines and vaccines to patients worldwide. Partnering with colleagues from across Research and Development (R&D), Supply Chain and Commercial, we are focussed on delivering GSK’s ambition to unite science, technology, and talent to get ahead of disease together.

Position Summary
Are you ready to lead the digital transformation of Chemistry, Manufacturing, and Controls (CMC) development within GSK R&D? As VP, MDS Digital and Knowledge Management, you will play a pivotal role in leveraging data, automation, and predictive modelling to accelerate pipeline progression and drive measurable business value. This role offers the opportunity to collaborate across global teams, foster innovation, and build capabilities that ensure GSK remains at the forefront of medicines development. We are seeking a visionary leader who thrives in a dynamic environment and is passionate about empowering teams to deliver impactful solutions and fostering a culture of curiosity, collaboration, agility, quality and continuous improvement.

Responsibilities

Develop and Lead Digital Strategy: Create and implement a forward-looking digital strategy for CMC development, aligning with organisational goals and driving measurable outcomes.
Drive Innovation in Data Science and Automation: Lead teams to develop predictive modelling, automation, and AI capabilities that improve cycle times and success probabilities across modalities.
Establish Governance and Data Stewardship: Implement governance mechanisms to ensure trust in AI-ready data assets and compliance with regulatory standards.
Collaborate within and outside of the Enterprise: Build partnerships with internal stakeholders to align, assess and prioritise digital investments with business objectives, demonstrating ROI and business value. Collaborate externally to stay ahead of emerging trends.
Champion Change Management: Foster a data-driven culture by enhancing digital competencies and driving adoption of innovative tools and methodologies.
Lead Automation and Robotics Strategy: Define and execute strategies (including owning the capital investment strategy) for automation and robotics, harmonising capabilities across CMC functions to deliver high-quality data for predictive technologies.
Culture of Excellence and Innovation: Inspire and build a team culture of collaboration, curiosity, and continuous improvement, attracting top talent to lead industry advancements in automation, engineering, data science, and modelling capabilities.

Qualifications/Skills

Basic Qualifications:

MSc in Life Sciences, Data Science, Engineering, or a related discipline.
Experience in CMC development, automation engineering, and data science/ predictive modelling.
Minimum of 5 years of experience in the data/digital field and (15 years) in the biopharmaceutical or related industry.
Expertise in driving technology and digital transformation aligned with business objectives and in matrixed organisations.

Preferred Qualifications:

You will stand out if you also bring the following:

PhD in Life Sciences, Data Science, Engineering, or a related discipline.
Demonstrated ability to foster a culture of innovation and continuous improvement.
Deep knowledge of computational sciences, AI/ML, and high-performance computing applications.
Strong strategic thinking skills with the ability to anticipate future trends and disruptions.
Excellent communication and collaboration skills, with experience influencing stakeholders across diverse teams.

Work Location:
This role is based in the United States the UK or Belgium and offers a hybrid working model, with 2–3 days per week on-site at a GSK location.

Join us in shaping the future of medicines development and supply through digital innovation and knowledge management. Together, we’ll make a difference.

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/

","hiringOrganization":{"@type":"Organization","name":"GSK","sameAs":"https://www.gsk.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Upper Providence, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":40,"item":{"@type":"JobPosting","title":"Information & Knowledge Management Project Manager","datePosted":"2025-08-15","description":"

Responsibilities

Peraton is seeking an Information & Knowledge Management (IKM) Project Manager to work on-site at Camp Smith, HI.

This position requires a dedicated Information & Knowledge Management (IKM) Project Manager (PM) to lead the planning, coordination, and execution of enterprise-level IKM projects across staff sections. This billet ensures effective portfolio and project management oversight of complex IKM initiatives supporting command operations, exercise planning, SharePoint modernization, and operational decision-making processes. The IKM PM will be responsible for managing the development and implementation of IM best practices using industry-standard project management frameworks such as SDLC, Agile, and Scrum, while ensuring continuity, compliance, and accountability across all IKM workstreams. This position directly supports the successful execution of the Knowledge and Information Management Plan (KIMP), improves information delivery to senior leadership, and ensures integration of IKM capabilities with command-level battle rhythms and planning cycles.

What you'll do:

Manage multiple complex IT and IM projects involving Microsoft 365, SharePoint Online, and Power Platform tools to enable command-wide collaboration and data access.
Oversee the implementation and customization of SharePoint Online site collections, lists, and libraries across various divisions to enhance digital workspace functionality.
Lead project tracking and reporting efforts, including scheduling, risk management, task delegation, and change control for IM initiatives supporting exercises and real-world contingencies.
Provide day-to-day support and escalation management for SharePoint permissions, Teams/OneDrive integrations, Power BI dashboards, and PowerApps solutions.
Implement governance and accountability measures to improve efficiency, reduce project delivery times, and align deliverables with MARFORPAC’s strategic IM objectives.

Qualifications

Required

10 years of experience in management
Clearance: Active TS/SCI clearance is required
Experience with Information Management
Knowledge of AI capabilities and tools
Knowledge of DOD, USMC and military culture and procedures
Ability to manage and brief senior leaders
U.S Citizenship required

Desired:

Master's Degree and 10+ years of experience or Bachelor's Degree and 12+ years of experience

Benefits: At Peraton, our benefits are designed to help keep you at your best, beyond the work you do with us daily. We are fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

Peraton Overview

Target Salary Range

$104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors.\n

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.","hiringOrganization":{"@type":"Organization","name":"Peraton","sameAs":"https://www.peraton.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Camp H.M. Smith, HI, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":41,"item":{"@type":"JobPosting","title":"Knowledge Management Attorney - Fund Formation","datePosted":"2025-08-19","description":"Knowledge Management Attorney - Fund Formation

Cooley is seeking a Knowledge Management Attorney to join the Practice Engineering team within the Innovation department.

Position summary: As a leading technology law firm, Cooley is determined to become a leader in the digital practice of law. Cooley is committed to enhancing client satisfaction and delivery of legal services through high-quality software and next-generation technology. The Knowledge Management Attorney will ensure that the design and implementation of document automation software and pipelines aligns with underlying legal processes. This role is responsible for the creation of standard forms, guidance and training materials for assigned practice group(s). The Knowledge Management Attorney will work closely with product engineers and product managers to create and maintain data models to effectively model and capture practice group workstreams. They will also monitor legal, market, trade association and regulatory developments. Specific duties and responsibilities include, but are not limited to, the following:

Position responsibilities:

Working with practice group leadership and with assistance from attorneys in the assigned practice group, identify, draft and maintain standard forms, precedent and guidance materials
Coordinate and monitor the collection, deployment, and maintenance of standard forms and practice group knowledge across Cooley’s software portfolio
Serve as a subject matter expert and resource for practice group attorneys, the Practice Engineering team, the Practice Innovation teams, and other parties consulting on the creation and deployment of new tools, processes, and data products to assign practice group and its clients
Prepare high-quality thought leadership materials for attorneys and clients regarding Cooley practice group services and software
Partner with product managers and practitioners to prioritize form collection, template automation, and automated testing based on business value, user feedback, and regulatory requirements
Assist with automation efforts for practice group work product and processes
Develop automated testing methodologies to support seamless and efficient deployment of updated legal language via digital platforms
Assist with usability and accessibility testing to ensure legal software enhances user experience for attorneys, clients, and business professionals
Identify potential risks and vulnerabilities within legal work product produced in part with AI-powered and deterministic software applications, collaborating on proactive mitigation strategies.
Promote continuous learning across the group in the needs of the assigned practice group and the impact of solutions delivered to-date
Foster strong working relationships between practitioners, QA, software engineering, legal engineering, and operations to enhance collaboration across departments
All other duties as assigned or required

Skills and experience:

Required:

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Ability to work extended and/or weekend hours, as required
Ability to travel, as required
5+ years of experience as a practicing attorney, preferably with a large law firm
Active member in good standing or registered in-house counsel of the bar(s) in all jurisdictions from which you regularly work, as well as the jurisdiction in which your assigned office is located, if applicable
Juris Doctor(ate) or non-US equivalent
Strong analytical skills with attention to detail for identifying defects and inconsistencies
Demonstrated commitment to structuring forms and templates for minimal and ease-of-maintenance

Preferred:

In-depth industry knowledge, including familiarity with the major players in the designated practice area
Ability to solve problems relating to both technical issues and situations involving the coordination of practicing attorneys, technical resources, business stakeholders
Ability to manage a portfolio of complex projects and open-ended investigations
Self-starter willing to raise issues and propose solutions in advance of asks from the practice

Competencies:

Strong leadership in shaping software testing processes
Excellent communication and collaboration skills across technical and legal teams
Ability to effectively assess risks and propose solutions to systematically reduce risk
Comfortable working in a fast-paced legal technology environment with cross-functional teams
Excellent communication and interpersonal skills, with the ability to translate technical concepts to legal professionals and senior executives
Ability to influence and collaborate with multiple stakeholders across various departments (legal, IS, etc.)
Ability to work effectively in a highly matrixed team environment
Outstanding communication skills

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.

EOE.

The expected annual pay range for this position with a full-time schedule is $235,000 - $310,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off (“PTO”) and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

","hiringOrganization":{"@type":"Organization","name":"Cooley LLP","sameAs":"https://www.cooley.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":42,"item":{"@type":"JobPosting","title":"Knowledge Management Attorney - Private Companies","datePosted":"2025-08-19","description":"Knowledge Management Attorney - Private Companies

Cooley is seeking a Knowledge Management Attorney to join the Practice Engineering team within the Innovation department.

Position responsibilities:

Working with practice group leadership and with assistance from attorneys in the assigned practice group, identify, draft and maintain standard forms, precedent and guidance materials
Coordinate and monitor the collection, deployment, and maintenance of standard forms and practice group knowledge across Cooley’s software portfolio
Serve as a subject matter expert and resource for practice group attorneys, the Practice Engineering team, the Practice Innovation teams, and other parties consulting on the creation and deployment of new tools, processes, and data products to assign practice group and its clients
Prepare high-quality thought leadership materials for attorneys and clients regarding Cooley practice group services and software
Partner with product managers and practitioners to prioritize form collection, template automation, and automated testing based on business value, user feedback, and regulatory requirements
Assist with automation efforts for practice group work product and processes
Develop automated testing methodologies to support seamless and efficient deployment of updated legal language via digital platforms
Assist with usability and accessibility testing to ensure legal software enhances user experience for attorneys, clients, and business professionals
Identify potential risks and vulnerabilities within legal work product produced in part with AI-powered and deterministic software applications, collaborating on proactive mitigation strategies.
Promote continuous learning across the group in the needs of the assigned practice group and the impact of solutions delivered to-date
Foster strong working relationships between practitioners, QA, software engineering, legal engineering, and operations to enhance collaboration across departments
All other duties as assigned or required

Skills and experience:

Required:

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Ability to work extended and/or weekend hours, as required
Ability to travel, as required
5+ years of experience as a practicing attorney, preferably with a large law firm
Active member in good standing or registered in-house counsel of the bar(s) in all jurisdictions from which you regularly work, as well as the jurisdiction in which your assigned office is located, if applicable
Juris Doctor(ate) or non-US equivalent
Strong analytical skills with attention to detail for identifying defects and inconsistencies
Demonstrated commitment to structuring forms and templates for minimal and ease-of-maintenance

Preferred:

In-depth industry knowledge, including familiarity with the major players in the designated practice area
Ability to solve problems relating to both technical issues and situations involving the coordination of practicing attorneys, technical resources, business stakeholders
Ability to manage a portfolio of complex projects and open-ended investigations
Self-starter willing to raise issues and propose solutions in advance of asks from the practice

Competencies:

Strong leadership in shaping software testing processes
Excellent communication and collaboration skills across technical and legal teams
Ability to effectively assess risks and propose solutions to systematically reduce risk
Comfortable working in a fast-paced legal technology environment with cross-functional teams
Excellent communication and interpersonal skills, with the ability to translate technical concepts to legal professionals and senior executives
Ability to influence and collaborate with multiple stakeholders across various departments (legal, IS, etc.)
Ability to work effectively in a highly matrixed team environment
Outstanding communication skills

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.

EOE.

","hiringOrganization":{"@type":"Organization","name":"Cooley LLP","sameAs":"https://www.cooley.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Knowledge Management & Operations Associate (India)","datePosted":"2025-08-20","description":"

ClearView Healthcare Partners is a premier life sciences strategy consulting firm headquartered in Boston, with offices in San Francisco, New York City, London, Zurich and Gurgaon. Serving clients in the biopharmaceutical, medical device, and diagnostic spaces, we provide world-class strategic decision-making support across a diverse range of business issues. Our goal is to inform actionable recommendations that allow companies to achieve their business objectives.

Role Overview

We are looking for a collaborative and detail-oriented Knowledge Management and Operations Associate to join our Compliance and Operations team. This role will support project teams with knowledge management initiatives and contribute to company-wide compliance and operational activities. Based in India, this position reports to the Senior Manager of Compliance & Operations located in the United States.

This is a dual-function role that combines the strategic organization of knowledge resources with the execution of key operational and compliance processes. The ideal candidate is proactive, organized, and passionate about enabling teams through effective knowledge sharing and operational excellence.

Key Responsibilities

Knowledge Management

Maintain and regularly update internal knowledge repositories, including project documentation, regulatory resources, and industry insights.
Collaborate with project teams to ensure alignment with knowledge management policies and procedures.
Support audits of knowledge management practices in partnership with the Senior Manager.
Assist teams in locating and utilizing relevant data, frameworks, and best practices for client engagements.
Administer knowledge platforms (e.g., SharePoint), manage user permissions, and coordinate with IT for enhancements.
Develop and implement strategies to improve knowledge accessibility and usability.
Organize and document knowledge-sharing sessions and lessons learned from projects.
Maintain the department’s SharePoint site to ensure content is current, relevant, and user-friendly.
Participate in client audits related to knowledge management, as needed.

Operations

Enter, update, and maintain accurate data in internal systems and databases.
Organize and manage large datasets to ensure data integrity and accessibility.
Conduct regular data quality checks and resolve discrepancies.
Prepare and distribute compliance reports to internal stakeholders.
Support internal and external audits, including data collection, documentation, and follow-up.
Maintain well-organized records of compliance activities.
Contribute to key compliance initiatives such as data privacy, ESG/sustainability, and contract database management.
Perform additional responsibilities as assigned.

Qualifications

Bachelor’s degree in life sciences, information management, business administration, or a related field.
3+ years of experience in a knowledge management position or related role with transferrable skills
Familiarity with document and knowledge management tools (e.g., SharePoint).
Strong organizational and time management skills with the ability to manage multiple priorities.
High attention to detail and commitment to data accuracy.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, etc.).
Ability to communicate effectively and respectfully with colleagues across different levels and geographies.
This position is based in our office in Gurgaon, India, our work style is hybrid with an expectation of 50% of your time spent in the office.

What We Value

We recognize that not every candidate will meet every qualification listed. If you’re excited about this role and believe you have relevant experience or transferable skills, we encourage you to apply. We value curiosity, a growth mindset, and a commitment to collaboration.

We encourage you to apply even if you don’t meet every single qualification. We are looking for individuals who are passionate about our mission and are eager to grow and learn.

ClearView Healthcare Partners (\"CV\") is an Equal Opportunity employer. All qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

","hiringOrganization":{"@type":"Organization","name":"ClearView Healthcare Partners","sameAs":"https://clearviewhcp.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gurugram, Haryana, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":44,"item":{"@type":"JobPosting","title":"Knowledge Management Coordinator (f/m/d)","datePosted":"2025-08-03","description":"

Knowledge Management Coordinator (f/m/d).
\nIN Cologne, London, Madrid.

At Inverto, we specialize in strategic procurement and supply chain management. We work globally with market-leading companies, developing transformational strategies and implementing them to make their businesses stronger. And you can too – with our continued success, this is your chance to grow as we grow. Our teams want to succeed – and you’ll be in great company, working with people and in a business that supports you to thrive. There’s never been a better time to join us as we develop and build our future together. Are you in?

HOW YOU'LL IMPACT.

Targeted knowledge management. As Knowledge Management Coordinator, you will be responsible for the development, processing, checking, storage and provision of knowledge for project inquiries. Your main duties will include the execution of analyses, putting together benchmark data, creating and adapting presentations, and maintaining a database systems for documents and suppliers, as well as helping to optimize internal standards and processes for sharing knowledge. You will coordinate and be the driving force behind the processes for the continuous development of our knowledge base. For example, you will assist our Competence Centers with the planning and implementation of knowledge development.

Project-related work. As a key interface with the core business, you will work closely with our consultants in the area of knowledge management. Thanks to our diverse customer portfolio both at home and abroad, you will gain wide-ranging insights into procurement and supply chain management for a whole variety of industries and customers: from start-ups to retail and consumer goods, the energy and automotive industries, right through to the pharmaceutical and healthcare sector.

Independent thinking. You will identify potential for improving our knowledge management, determine any actions required as a result, and support the ongoing development of our processes. You will take part in a team training for Inverto consultants at our national and international locations to use our knowledge tools.

Individual development. As our company continues to grow, you will also have the opportunity to broaden your perspective and explore new ways of supporting our consultancy projects. In doing so, you will work with a high degree of autonomy from the outset, enabling you to develop both personally and professionally.
\r\n

WHAT YOU'LL BRING.

You have completed a degree in business administration or a commercial apprenticeship with good grades.

You also have excellent knowledge of MS Excel and MS PowerPoint.

Analytical thinking, flexibility, a target-driven approach, autonomous thinking and a structured, meticulous way of working should come as second nature to you.

You should enjoy working as part of a team, where a down-to-earth attitude will be just as important to you as genuine team spirit and mutual support.

To round it all off, you will have a confident manner when working in an international environment, where you will also be able to demonstrate excellent business communication skills in English.

TOGETHER, WE BENEFIT.

Tailored training programs and personalized coaching designed to help you grow and thrive
Flexible working hours and travel options that support parents and promote work-life balance
Access to mental coaching to foster your well-being, resilience, and personal growth
A rewarding Employee Referral Program that allows you to help grow our team
A comprehensive insurance package for your peace of mind
Seasonal parties, team events, and get-togethers to foster collaboration and celebrate success

\n\n APPLY NOW!","hiringOrganization":{"@type":"Organization","name":"INVERTO","sameAs":"https://www.inverto.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Köln, DE; London, United Kingdom; Madrid, Spain","addressCountry":"Spain","addressRegion":"Europe"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"Knowledge Management Expert (f/m/d)","datePosted":"2025-08-03","description":"

Knowledge Management Expert (f/m/d).
\nIN Cologne, London, Madrid.

HOW YOU'LL IMPACT.

Targeted knowledge management. As an Expert in Knowledge Management you will identify “white spots” and initiate measures to implement targeted knowledge-gathering processes. You will also act as the point of contact for our consultants when it comes to providing data, strategies, and best practice approaches for project inquiries. Your main duties will include working independently to conduct analyses, putting together benchmark data, creating and adapting presentations and proposals, and maintaining database systems for documents and suppliers, as well as optimizing internal standards and processes for sharing knowledge. You will coordinate and be the driving force behind the processes for the continuous development of our knowledge base. This will involve working closely with our Competence Centers to jointly plan and implement knowledge development processes.

Project-related work. As a key interface with the core business, you will work closely with our consultants in the area of knowledge management. Thanks to our diverse customer portfolio both at home and abroad, you will gain wide-ranging insights into procurement and supply chain management for a whole variety of industries and customers: from start-ups to retail and consumer goods, the energy and automotive industries, right through to the pharmaceutical and healthcare sector.

Independent thinking. You will identify potential for improving our knowledge management, determine any actions required as a result, and support the ongoing development of our processes. You will be part of a team training Inverto consultants at our national and international locations to use our knowledge tools.

WHAT YOU'LL BRING.

You will have completed a degree in business administration or a commercial apprenticeship with good grades, and you will already have gained extensive experience in a consulting environment.

You will also have excellent knowledge of MS Excel and MS PowerPoint.

Analytical thinking, flexibility, a target-driven approach, autonomous thinking and a structured, meticulous way of working should come as second nature to you.

You should enjoy working as part of a team, where a down-to-earth attitude will be just as important to you as genuine team spirit and mutual support.

To round it all off, you will have a confident manner when working in an international environment, where you will also be able to demonstrate excellent business communication skills in English.

You thrive in a team, stay grounded, treat others with fairness, and bring authenticity to every interaction.

#LI-LB2

TOGETHER, WE BENEFIT.

Tailored training programs and personalized coaching designed to help you grow and thrive
Flexible working hours and travel options that support parents and promote work-life balance
A comprehensive insurance package for your peace of mind
Access to mental coaching to foster your well-being, resilience, and personal growth
Individual mobility packages
Seasonal parties, team events, and get-togethers to foster collaboration and celebrate success
A rewarding Employee Referral Program that allows you to help grow our team

\n\n APPLY NOW!","hiringOrganization":{"@type":"Organization","name":"INVERTO","sameAs":"https://www.inverto.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Köln, DE; London, United Kingdom; Madrid, Spain","addressCountry":"Spain","addressRegion":"Europe"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"People Operations Process & Knowledge Management Specialist","datePosted":"2025-08-04","description":"

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

Our People Team strives to deliver an efficient, high-quality, and customer centric People
\nServices & Operations function. The team ensures global & local support of our People
\nthroughout their employment journey from onboarding to exit.

The People Services & Operations Support Service Delivery Specialist (SDS) reports directly to
\nthe People Services & Operations Support Partner or Manager. The main responsibility of the
\nSDS is to support the overall operational excellence of the People Team by analyzing operations
\nprocesses, identifying & coordinating opportunities for improvement, tracking initiatives,
\nrepresenting the team in cross functional global meetings and projects, performing and
\ncoordinating system activities such as requirements gathering and end user testing, managing
\noperational reports, and/or overseeing project operations. This role will have high focus on
\nprocess design and end to end knowledge content life cycle.

The SDS will serve as a Continuous Improvement Champion to the Global People Team.

What you will do

Primary Responsibilities:

Lead Process Design activities from the discovery of current process and workflows, transform product requirements & business processes to align with system design delivery, up to rollout facilitation of “to-be” process based on change roadmap.
Oversee the full Knowledge Management lifecycle: from Creation, Review,
Publication, Amendment, to Retirement of contents on the employee HR Portal following the set Content Management Governance.
Collaborate with the whole People Team to ensure that we deliver high quality
Knowledge Contents that are relevant, up to date, simple, and promotes Self
Service and reduce dependency on helpdesk support.
Analyze usage and effectiveness of knowledge content, providing insights and
recommendations for improvement.
Review (evaluate and prioritize), coordinate, and monitor Operations-led CI initiatives.
Conduct CI Events such as Kaizen, Tools, and Methodologies workshops introducing CI to Operations to help improve internal CI management and influence

Secondary Responsibilities – related to other Operations Support Towers, as needed:

Support the delivery of Quality Assurance Framework by monitoring Operations’ audits for transactions handled by our People Operations and Helpdesk Teams within various channels.
Drive service delivery and customer excellence mindset within a People Team to support them with conducting randomized audits, Quality Talk Sessions, and provide advice to People Services and Operations teams.
Conduct Process Review and Alignment, Quality Calibration, Training Needs
Analysis & Research, Curriculum & Content Development, and Process & Skills Training.

Qualifications

At least 2 years of solid HR Shared Service Support Experience, with 1 year of it in a
Process Excellence and/or Knowledge Management field
Passionate about Continuous Improvement, operations framework implementation, and service performance monitoring
Excellent attention to details and communication skills (verbal and written)
Highly analytical and confident in Reports Management
Experience in conducting impact assessment
Demonstrate the ability to effectively assess and resolve complex issues and problems
Strong problem-solving and decision-making abilities
Adept in Root Cause Analysis, Escalation management & investigation, internal control audits (or equivalent)
Knowledge in Project Management Basics
Experience in System Testing (UAT), Training Facilitation, and Process Design & Documentation
Can confidently represent the team in cross functional & global environment
High proficiency in Microsoft Tools such as Excel (including Macro creation), Word, Visio, and Powerpoint (and online equivalent)
Dashboard creation and maintenance
CI coordination and communication
Familiarity with HR Tools such as ServiceNow and Oracle

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

A regular bonus
Healthcare support
A stake in our success through our ShareSave scheme
Great development opportunities
Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

","hiringOrganization":{"@type":"Organization","name":"Entain","sameAs":"https://www.entaingroup.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pasay, PH-00, Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"IT Knowledge Management and Service Analyst","datePosted":"2025-08-04","description":"

Responsibilities:

IT Service Catalog: ownership, curation, maintenance of the IT Service Catalog.

Document Management System (DMS): oversee and contribute to the full lifecycle of documents in our DMS.

Known Error Database (KEDB): enact a rigorous process of KEDB maintenance, supporting in the creation, approval, and retiring of known errors, ensuring technicians have access to the solution or workaround when they need it.

Service design and system administration: administration of our ITSM tool, to configure categorisation, workflows, and standardised reply and closure templates to ensure effective service management.

Training and key stakeholder engagement: this role will induct new hires on IT Systems and is vital in engaging with our IT Co-ordinator community through monthly updates.

Support Project Management and Service Transition: along with continued process improvement on internal documentation, this role will support new services introduced to the IT environment through documentation and any required training of the IT Operations team

Knowledge, Skills and Experience:

Ideally 2-3 years experienced in documentation and working within document management system

Understanding of ITIL processes, and able to leverage knowledge to document and formalise IT processes

Excellent written and spoken communication skills, able to communicate difficult or technical concepts, often to people where English may not be a first language

Experienced in IT Training, such as new hire induction

Training will be provided for administration of our ITSM tool ManageEngine Service Desk plus, however experience with system administration of an ITSM tool in the past would be useful

Personal Attributes:

High attention to detail, and patience to see a task through to the end

Ability to conduct research, and be self-taught on new systems and skills

Ability to effectively prioritise tasks in a high-pressure environment

Able to work both independently, and collaboratively on content creation

Who We Are:

As the world’s leading sustainability consulting firm, ERM is uniquely positioned to contribute to the environment and society through the expertise and energy of our employees worldwide. Sustainability is what we do, and is at the heart of both our service offerings and how we operate our business. For our people, our vision means attracting, inspiring, developing and rewarding our people to work with the best clients and on the biggest challenges, thus creating valuable careers. We achieve our vision in a sustainable manner by maintaining and living our ERM values that include Accountability, Caring for our People, Client Focus, Collaboration, Empowerment, and Transparency.

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status or disability status.

Thank you for your interest in ERM.

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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture., coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to development

How can you make a difference?

Purpose of assignment:

Positioned within the Systems, Analytics, Partnerships Risk Management, Planning and Operations team (SARPO) of PPD and under the supervision of the Risk Manager, the Compliance and KM Consultant will review PPD compliance with Delegation of Authority and Resource Mobilization policies to make recommendations to improve related processes, and develop knowledge management resources for the negotiation of public sector agreements, maintain internal tracking tools, and develop donor-facing materials on risk management topics.

Scope of work:

\n\n \n\n

Review Compliance with Policies

Conduct review of public sector agreements signed following the rollout of Delegation of Authority and Resource Mobilization policies
Identify gaps and make recommendations for improved compliance, including process and workflow enhancements.

Development of knowledge management resources on negotiation of public sector agreements

Create internal guidance materials (e.g. one-pagers, explainers) on specific aspects of negotiating public sector agreements, including signature of agreement and consideration of donor conditions.
Organize and update Sharepoint library and related documentation
Update Partnerships Risk Management Sharepoint site with resources for PPD teams and country offices
Support migration of trackers to Microsoft Lists where applicable

Maintain and improve internal tools and communications

Update and manage trackers (e.g. donor conditions, risks, legal requests)
Schedule and support webinars and meetings, including drafting presentations and talking points

Develop donor materials

Adapt internal risk management content into donor-friendly formats

\n \n

To qualify as an advocate for every child you will have…

Minimum requirements:

Education: A minimum of a post-graduate university law degree in a relevant field of law (e.g. international law, commercial law)

Work Experience: A minimum of two (2) years of progressively responsible experience in in the practice of law in relevant field (e.g. international law, commercial law).
Skills:
Familiarity with donor conditions imposed by public sector partners.
Experience conducting desk reviews for compliance and adherence with relevant policy and/or legal standards.
Experience working with an international organization, especially the UN, is highly preferred.
Familiarity with UNICEF’s contribution agreements with public sector agreements, and/or with UNICEF’s Public Partnerships Division is an asset.
Excellent verbal communication and presentation skills, excellent interpersonal skills with staff at all levels, and the ability to work with different stakeholders of the organization.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others

[add the 8th competency (Nurtures, leads and manages people) for a supervisory role].

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found here.

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Background:

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.  Placing women’s rights at the centre of all its efforts, the UN Women leads and coordinate United Nations system efforts to ensure that commitments on gender equality and gender mainstreaming translate into action throughout the world. It provides strong and coherent leadership in support of Member States’ priorities and efforts, building effective partnerships with civil society and other relevant actors.

UN Women in Bangladesh supports the government to implement commitments to international normative standards on gender equality and women’s human rights. In line with the UN Sustainable Development Cooperation Framework (UNSDCF) for 2022-2026, the corresponding UN Women Bangladesh Strategic Note (2022-2026) defines UN Women’s strategic engagement in Bangladesh, which was launched in 2021. The country strategy focuses on strengthening the national structures and mechanisms for gender mainstreaming in policies, plans and budgets; supporting efforts to prevent and eliminate violence against women; promoting women’s access to decent and safe work; promoting policies and government investment in women’s empowerment and resilience building in the context of climate change, humanitarian crisis as well as other threats to peace and security. UN Women works with a range of stakeholders in Bangladesh including the government, civil society and women’s organizations, youth, UN agencies and donors, to promote gender equality and women’s empowerment.

Bangladesh faces a significant challenge of violence against women (VAW). According to the national survey on Violence against Women (Bangladesh Bureau of Statistics, 2024), almost two-thirds (70 per cent) of ever-married women experienced one or such forms of violence by their husband at least once in their lifetime and 54 per cent of women have experienced physical and/ sexual violence in their lifetime[1]. While intimate partner violence is the most prevalent form of VAW, rape and sexual violence in public spaces, specifically on public transport, in educational institutions and at the workplace as well as online/virtual spaces is increasing. Studies conducted by Action Aid Bangladesh revealed that 80 per cent of garment workers in Bangladesh have either seen or directly experienced sexual violence or harassment in the workplace[2] and 84 per cent women and girls from seven cities in Bangladesh face ‘derogatory comments and sexually coloured abusive language’.[3] Violence and harassment therefore continue to hinder progress on gender equality, limiting women’s access to education, employment and other opportunities.

In terms of the legal framework, the Government of Bangladesh (GoB) has enacted legislations such as the Women and Children Repression Prevention Act (2000) that defines violence against women and children. It lays out prevention and protection measure and includes physical (including rape) and emotional violence against women and children. The Domestic Violence (Prevention and Protection) Act of 2010 addresses violence occurring at home; and the Mobile Court Act of 2009 authorises executive magistrates to restraint verbal and sexual harassment of women in public space. Bangladesh also amended certain discriminatory clauses of other key laws to respond the needs of addressing discrimination in accessing to justice for the rape survivors such as Evidence Act (Amendment) 2022. For preventing sexual harassment, following a public interest litigation in 2009, the High Court issued a landmark directive to prevent sexual harassment in institutions (workplace and educational institutions). The Directive requires institutions to take necessary measures to eliminate sexual harassment within their jurisdiction by defining sexual harassment. In 2024, there has been a renewed focus on the enactment of the Sexual Harassment (Prevention and Protection) Bill, with the Ministry of Women and Children Affairs (MoWCA) forming a technical committee to accelerate the law enactment process. However, implementation gaps contribute to a culture of impunity, with a low conviction rate. Limited accessibility to the justice system, discriminatory attitudes, and underreporting due to prevalent social norms further compound the problem. However, access to quality essential services to gender-based violence (GBV) survivors and effective coordination among state and non-state service providers have exacerbated the challenges of preventing and responding to violence against women.

UN Women in partnership with the European Union is implementing a project entitled “Ending sexual and gender-based violence in public spaces, in the context of work and tertiary educational settings in Bangladesh” (referred as ESGBV project). The project aims to strengthen the institutional mechanisms at workplaces, tertiary educational institutions and public spaces to prevent and respond to violence against women (VAW). The project will address harmful gender and social norms by leveraging evidence-based prevention approaches to transform institutional cultures and behaviour.

The project has three key objectives: (1) To strengthen enabling environment through policies, systems and improved institutional knowledge, resources, and practices to prevent sexual and gender-based violence in public spaces, including for workplace and tertiary educational institutions; (2) To transform harmful social and gender norms and practices; (3) To strengthen agency and leadership of civil society and women rights organisations.

Through this project, partnerships will be developed with multi-stakeholders including the national women’s machinery, relevant ministries and departments for policy development, advocacy, and knowledge and evidence generation and establishing monitoring and learning mechanisms to enhance the implementation of laws and policy framework, and social norm change for preventing and responding to sexual and gender-based violence at workplaces, tertiary educational institutions and public spaces.

The project will be implemented at the national level (Dhaka) and 20 Unions, 10 Upazilas under 5 selected districts of Bangladesh - Bogura, Jamalpur, Khulna, Kurigram and Patuakhali. The districts are selected based on the high prevalence of VAW including child marriage, climate vulnerabilities, and UN Women’s cross thematic interventions.

Against this background, UN Women is seeking the services of a highly qualified National Consultant to support the programme team on knowledge management, strategic advocacy, engagement with stakeholders, and evidence generation through learning initiatives to achieve the objectives of ESGBV project.

Objective:

The overall objective of the consultancy is to support the EVAW programme team to establish a knowledge management mechanism, strategic advocacy with multi stakeholders, evidence generation through learning sharing initiatives that are to be directly implemented by UN Women, as per the agreed project document and work plan.

Scope of work, deliverables, timeline and payment schedule:

Under the direct supervision of the Programme Coordinator, Ending Violene Against Women, and working in close collaboration with EVAW team and Communication Analyst, Planning, Monitoring, and Reporting Analyst, and Coordination and Partnership Analyst; the national consultant will be responsible for the following tasks:

Key tasks / Deliverables

1. Strategic Advocacy, partnership and media outreach

1.1.    Develop and operationalise a programme specific strategic advocacy, partners engagement and outreach plan which should include a section on due diligence and do-no-harm approach.
\n 1.2.    Curate, develop advocacy and communication instruments and content, and design (in-design / illustrator / Canva) advocacy and communication products for diversified stakeholders (stories, infographics, factsheets, newsletter, event reports, briefing materials, articles and other features) in the scope of violence prevention and response.
\n 1.3.    Disseminate communication and advocacy products through internal and external webpage, social media platform and group email in close collaboration with the Communications Analyst and in line with corporate guidance.
\n 1.4.    Establish a Strategic Partnership and Media Outreach mechanism: Create a robust database of partners (CSO, govt, youth, OPDs, WROs, DPs, media) and update the existing contact list.
\n 1.5.    Map available and reliable media partners for programmatic interventions.
\n 1.6.    Develop and disseminate a variety of media materials in multiple, appropriate formats (Press releases, feature stories, op-ed, press kit etc) to inform key partners and general public.
\n 1.7.    Organize roundtable discussions, press conferences, and briefing sessions for press, as required and in close consultation with the Communication Analyst.
\n 1.8.    Monitor hate speeches and backlash against feminist movement and violence against women.
\n 1.9.    Rapid and accurate dissemination of information to the media, UN Women partners, and other appropriate audiences.
\n 1.10.    Foster outreach partnership with new media, innovation groups, and social media influencers who can help UN Women to achieve its strategic goals and objectives in line with UN Women’s Communication Strategy.

2. Knowledge management: Process development, knowledge products and dissemination

2.1.    Establish a Comprehensive KM framework: In line with UN Women’s Strategic Note Knowledge Management Strategy, operationalise a programme specific knowledge management strategy and implementation plan in collaboration with Planning, Monitoring, and Reporting Analyst.
\n 2.2.    Technical support to map and develop glocalised and accessible knowledge materials and products for analogue and digital platform of UN Women.
\n 2.3.    Develop guidance / workflows on overall QA process for knowledge management
\n 2.4.    Content Curation, development and repository: Identify knowledge products and / or digital contents related to the scope of ESGBV project (e.g.: sexual harassment and gender-based violence, violence prevention and response, social norms change, feminist leadership etc) in English and Bangla.
\n 2.5.    Adapt in person learning materials into high-quality online content with clear learning objectives, interactive elements, and multimedia integration
\n 2.6.    Establish a centralized repository for all knowledge products, research, reports, and digital assets to ensure easy access.
\n 2.7.    Establish a structured mechanism for knowledge sharing, storage, and retrieval.
\n 2.8.    In close collaboration with the Communication Analyst, align knowledge materials with organizational messaging and strategic goals of UN Women in the scope of ESGBV project.
\n 2.9.    Utilize Analytics for Continuous Improvement: Monitor digital platform usage, assess popular content with reach, and analyse learning outcomes.
\n 2.10.    Monitor and analyse trends in print and digital media, and develop periodic monitoring reports for senior management, stakeholders, and donors on VAW, back lash on GE and hate speech. In collaboration with UN Women Regional Office, identify opportunities for social listening interventions.
\n 2.11.    Development of knowledge hub and management of online platform: Revamp the content on EVAW micro-page. Identify opportunities to convert it into a digital learning platform or knowledge hub in collaboration with UN Women Regional Office of Asia and Pacific and in line with UN Women’s corporate policies.
\n 2.12.    Identify and execute actions needed to revitalize and maintain existing online platforms dynamic.
\n

3. Evidence generation: Storytelling and learning sharing documentation

3.1.    Coordinate with implementing partners and key stakeholders to support the implementation of a programme specific cross learning and knowledge exchange plan.
\n 3.2.    Identify and synthesize best practices and lessons learned directly linked to UN Women Bangladesh’ goals and activities.
\n 3.3.    Support training co-facilitation and workshops on communication and advocacy to partners, as required.
\n 3.4.    Develop specific knowledge products (learning brief, storytelling etc) on promising practices and lessons learned from ESGBV project in close collaboration with programme teams.
\n 3.5.    Facilitate participatory reflection sessions with the project participants to collect qualitative insights using participatory tools including storytelling.
\n 3.6.    Synthesize key findings from the promising and lesson learned of ESGBV project into concise summary reports to support replication, adaptation, or future programming.
\n

\n\n\n

Payment Schedule link with deliverables:

6.25% of the total amount shall be paid upon submission of the deliverables from (1.1 to 3.6) each month, along with the monthly progress report and all acceptance, and certified by the UN Women contract administrator.

Duration of the assignment:

The assignment will commence on 1 September 2025 and be completed by 31 December 2026. The total duration of the work will be minimum of 18 days per month for 16 months.

Supervision & Performance evaluation:

The consultant’s performance will be evaluated based on timeliness, responsibility, initiative, communication, accuracy, and quality of the services delivered. The contract performance shall be evaluated and monitored by the Programme Coordinator, EVAW.

Duty Station(s): Dhaka.

Travel and DSA: No DSA will be paid at the duty station(s). For this consultancy, the duty station is considered Dhaka, and possibly at UN Women office or home based. For travel outside the duty station, especially to project location, upon prior agreement/approval from contract manager, such travel shall be UN Women’s expenses, and the individual contractor shall receive a per-diem not to exceed United Nations daily subsistence allowance rate in such other location(s).

Core Values

Respect for Diversity
Integrity
Professionalism

Core Competencies:

Communication – Facilitates and encourages open and effective communication.
Inclusive Collaboration and Stakeholder Engagement – Demonstrates ability to collaborate and work effectively with stakeholders of different backgrounds.
Accountability – Takes ownership of all responsibilities and delivers outputs in accordance with agreed time, costs, and quality standards.
Awareness and Sensitivity Regarding Gender Issues – Fulfils all obligations to gender sensitivity and zero tolerance for sexual harassment.
Displays cultural, gender, religion, race, nationality, and age sensitivity and adaptability.

Functional Competencies:

Excellent knowledge and understanding of strategic communication and advocacy.
Ability to manage and sustain relationship with media (print and electronic).
Strong mixed method research and analytical skills using a gender lens, especially be use of big data.
Good knowledge and understanding of gender equality, prevention of violence against women, women’s meaningful participation, representation and leadership.
Ability to communicate effectively both in English and Bangla for written and oral.

Eligibility Criteria or Required Experience and Qualification:

Education:

Master’s degree or equivalent in Development and Gender Studies, international relationship, Journalism, Mass Communication or a related field.
Additional certifications in Knowledge Management, Learning Technologies, or Project Management would be beneficial.

Experience:

At least 05 years in a relevant role, with a focus on strategic communication & advocacy, knowledge management, public relation and advocacy is required or content development for large-scale programs in the field of gender equality and GBV prevention.
At least 03 years of experience in digital content and material development, and communication campaign design, and manage digital platforms with a focus on user-centric design, scalability, and accessibility.
At least 03 years of professional work experience with stakeholders from diverse sectors (e.g., NGOs, international organisations, government, private sector, development partners).
Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and advance user of design software (in-design, illustrator, Canva etc) is required.
Experience in media relations is desirable.
Previous experience working with the United Nations will be an asset.

Language:

Fluency in English and Bangla, including strong English writing skills is required.

Evaluation criteria:

The total number of points allocated for the technical qualification component is 100. The technical qualification of the individual is evaluated based on the following technical qualification evaluation criteria:

Technical Evaluation Criteria

Education Qualification- Max 15
Experience in developing strategic communication and advocacy materials, and knowledge management in gender equality and Gender based violence- Max 35
Experience in digital content/materials development and managing digital platform- Max 30
Experience in advanced-level usage of Office software and design tools- Max 20

Application Procedure:

The following documents should be submitted as part of the application:

Cover letter (two pages max, including a brief overview of your previous experiences that make you the most suitable candidate)
03 Sample work (published articles, press release, feature stories, op-ed), attached / digitally available.
Personal History Form (P11). The P11 Form can be downloaded from the following website: http://asiapacific.unwomen.org/en/about-us/jobs

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, colour, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All recruitment/procurement is decided on the basis of qualifications, competence, integrity, and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

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Company Summary

Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Arlo Solutions team and the consultants working in partnership with our customers. Our mission is to understand and meet the needs of both our customers and consultants by delivering quality, value-added solutions. Our solutions are designed and managed to not only reduce costs, but to improve business processes, accelerate response time, improve services to end-users, and give our customers a competitive edge, now and into the future.

Position Description:

Arlo is in search of a forward leaning Knowledge Management Specialist for the Chief Data and Artificial Intelligence Office for the Office of the Secretary of Defense. We are seeking a highly skilled Knowledge Management Specialist with expertise in SharePoint, Microsoft Teams, Power BI, Monday.com and Advana to drive the development and implementation of knowledge management systems. The ideal candidate will be responsible for structuring, organizing, and visualizing critical business information to enhance decision-making and operational efficiency. Experience with Advana is a significant plus and highly preferred. You will be collaborating with the Arlo Senior Program Manager and Government Cyber Assurance Director to determine and prioritize business strategies. You will help execute critical and strategic missions across multifunctional teams including but not limited to cyber security subject matter experts, strategic communications and other key personnel. This role requires excellent organizational skills, a solid understanding of agile methodologies, and the ability to develop metrics and schedules. The environment is fast paced with multiple projects and shifting priorities, making adaptability and prioritization key.

Location: Arlington, VA

Clearance: Secret

Responsibilities and/or Success Factors:

Knowledge Management Systems Development:
Design, build, and maintain SharePoint sites, Microsoft Teams structures, and Power BI dashboards to support knowledge sharing and collaboration.
Lead the development and integration of knowledge repositories, workflows, and automation to improve information accessibility.
Leverage Advana to consolidate, analyze, and present key data insights—Advana experience is highly preferred. Data Visualization & Reporting:
Develop and manage interactive Power BI dashboards to enhance data-driven decision-making.
Use Advana to aggregate, structure, and visualize enterprise-level data for leadership.
Ensure data accuracy and accessibility through effective data management practices. Collaboration & Information Architecture:
Establish and maintain governance frameworks for Teams, SharePoint, and Advana to ensure efficient knowledge management.
Partner with stakeholders to develop user-friendly dashboards, portals, and automation tools that meet business needs.
Maintain site architecture, permissions, and access controls to ensure security and compliance. Training & Change Management:
Conduct training sessions on SharePoint, Teams, Power BI, and Advana to improve adoption and usage as requested.
Develop documentation, user guides, and best practices to support knowledge-sharing initiatives.
Act as a liaison between IT, business users, and leadership to streamline knowledge flow. Continuous Improvement & Innovation:
Monitor the effectiveness of knowledge management systems and recommend enhancements.
Stay up to date with emerging technologies, particularly Advana and Microsoft 365 advancements, to optimize solutions.

Desired Skills and Experience:

Strong verbal and written communication skills.
Experience with Monday.com a plus!
Ability to convey complex information effectively to various stakeholders.
Advana experience is strongly preferred candidates with this expertise will be prioritized.
Proven experience designing and managing SharePoint, Teams, and Power BI dashboards.
Strong knowledge of information architecture, content management, and data visualization.
Proficiency in Microsoft 365 tools (Teams, Power Automate, Power Apps, OneDrive, etc.).
Understanding of enterprise data management, security, and governance best practices.
Excellent communication skills and ability to train users across multiple levels of the organization.

Minimum Qualifications Including Certificates:

Must have at least a Secret security clearance
Bachelor’s degree and/or at least 5 years of experience working within the data and web development field for mid to large size organizations.
Proven experience as a Project Manager, ideally in a complex organizational setting or within government agencies a plus.
Provide clearly articulate analysis through both oral and written communication.
Extensive experience with Microsoft Office Tools.

Desired Qualifications: MS Tools Suite SharePoint Power BI Advana Monday.com MS Teams Web development

AAP Statement

We are proud to be an Affirmative Action and Equal Opportunity Employer and as such, we evaluate qualified candidates in full consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability status, protected veteran status, and any other protected status.

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