Description

With 17 facilities in Northern, Central, and Southern California, Muir Wood is a residential and outpatient treatment program designed for teen boys and girls, ages 12-17, with mental health and substance use disorders. In our safe, comfortable, and structured environments, our compassionate clinicians help teens explore and process sensitive issues while learning to manage their lives in productive ways. We provide high-quality Joint Commission-accredited residential treatment, creating an environment where teens and their families feel cared-for, valued, and engaged. Our academic program is accredited by the Western Association of Schools and Colleges (WASC). We are in-network with Anthem, Aetna, Cigna, Kaiser Permanente, MHN, Magellan, Halcyon, and Optum, making our exceptional brand of teen treatment accessible to as many families as possible. Our guiding philosophy emphasizes kindness and compassion over confrontation and control.

The Clinical Operations Manager is a frontline leader responsible for both program leadership and site operations at our 6 bed boys program in Riverside. Reporting to the Clinical Director, the COM oversees Care Coordinators, Shift Supervisors, and Operations staff to ensure safe, structured, and healing-centered environments. With support from central Operations, the COM manages scheduling, facilities, and vendors to keep programs admit-ready, compliant, and efficient. The COM plays a critical role in shaping the client and staff experience by being present in the milieu, coaching and developing staff, maintaining compliance, and ensuring operational excellence.

Key Responsibilities

Team Leadership & Development:

Directly supervise Care Coordinators, Shift Supervisors, and site-level Operations staff.
Recruit, onboard, train, and evaluate staff across program and operations.
Provide consistent coaching, feedback, and recognition to support professional growth.
Address performance issues proactively and ensure accountability.

Client & Program Support:

Maintain visible leadership presence in the milieu, guiding staff in trauma-informed, professional client interactions.
Anticipate challenges and shape staff responses to ensure a safe and structured therapeutic environment.
Ensure accurate documentation and timely communication with clinical teams.
Support a positive, healing-centered experience for clients and families.

Staffing & Workforce Management:

Build and manage staff schedules to maintain coverage and admit readiness.
Partner with central Operations on scheduling systems and workforce efficiency.
Approve timecards, monitor labor hours, and balance staffing within budget.
Manage attendance and address call-outs to maintain stability.
Oversee onboarding/offboarding logistics, including keys, phones, and equipment.

Safety, Compliance & Facilities:

Conduct daily walk-throughs of milieu, facilities, and vehicles to ensure safety, cleanliness, and compliance.
Supervise housekeeping, maintenance, and culinary staff to ensure clean, safe, and compliant environments.
Perform and document Environment of Care (EOC) walkthroughs to proactively identify and correct safety or compliance risks.
Partner with Central Operations on facility repairs, vendor management, and supply chain.
Ensure programs are always admit-ready, with proper staffing, safe environments, and smooth intake processes.
Maintain compliance with Title 22, Joint Commission, and organizational standards.
Oversee emergency preparedness and safety protocols.

Culture & Collaboration:

Model empathy, integrity, accountability, and collaboration in all interactions.
Celebrate wins, show gratitude, and reinforce teamwork.
Build strong partnerships across clinical, operations, and administrative teams to solve problems collaboratively.
Create an environment where staff feel supported, valued, and connected to shared purpose.

Requirements

Qualifications:

Bachelor’s degree preferred; high school diploma or GED required.
2+ years of leadership in residential treatment, behavioral health, or youth services.
Supervisory experience over multidisciplinary teams (clinical support + operations) preferred.
Strong knowledge of trauma-informed care and milieu management.
Familiarity with facilities/operations management (Muir Wood Housekeeping, Culinary, Maintenance as well as external vendors).
Excellent coaching, communication, and organizational skills.
Ability to work flexible schedules, including evenings, weekends, and holidays.

Benefits:

Medical/Dental/Vision
Flexible Spending Accounts (FSA)
401k + Match
PTO/Sick Pay
Employee Assistance Program (EAP)
Employee Discount Marketplace

Muir Wood Adolescent & Family Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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