{"@context":"https://schema.org","@type":"ItemList","name":"Client Services Specialist Job Description and Skills | Find Your Next Role","description":"Explore the duties and responsibilities of a Client Services Specialist. Learn about the skills and tools needed in this role. Find Client Services Specialist jobs on top job boards.","itemListElement":[{"@type":"ListItem","position":1,"item":{"@type":"JobPosting","title":"Client Services Specialist, German and Spanish/Italian Speaking","datePosted":"2025-09-08","description":"

Job Requisition ID #

25WD91216

Position Overview

As a Client Services Specialist, you will be a vital part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding. You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an great customer experience in an environment of shared team knowledge. You will report to the Senior Manager Client Services. We value hybrid working and if you live near enough to one of our offices you are welcome to work there some or all of the time but remote working is also supported in Ireland, however we would like you to join your team on a monthly basis to meet up.

Responsibilities

Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine the cause of access issues
Communicate with customers/partners across multiple systems; including phone, chat, and email (web and Outlook)
Ensure a high-level of customer and partner satisfaction.
Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other support requests
Provide information on Autodesk Account features and capabilities; conduct \"how to\" sessions with customers and partners
Be a subject matter expert as it relates to Autodesk policies, processes, and tools
Be responsible for initiatives related to partner enablement and partner effectiveness; including delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
Learn our internal systems that our partners and customers use to access our products and services. Knowledge of operating systems is a must for a Client Services role.
Educate our customers and partners on resources available to self-serve. You will provide hands-on training, creating content, guiding via remote access, readiness call activities and delivering webinars
Liaise with sales teams to address customer related issues and order questions.
Look for areas to improve both processes and systems and automated solutions

Minimum qualifications

Have great communication skills
Identify trends and propose solutions to recurring problems
Have Microsoft Office Skills and like to learn about new platforms and tools
Enjoy working in a customer service role providing live support
Work from 9am until 6pm weekdays
Fluent in English and German plus Spanish/Italian and it would be great if you spoken one other European language

#LI-FB1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

","hiringOrganization":{"@type":"Organization","name":"Autodesk","sameAs":"https://www.autodesk.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"EMEA - Spain - Barcelona - Tower B2","addressCountry":"Spain","addressRegion":"Europe"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-07-21","description":"

Overview

The Client Services Specialist is responsible for meeting the servicing needs of large Corporate, Real Estate, Business Banking, and Private Client Group clients through the integrated delivery of Depository, Loan, and Treasury Management services. The role requires applying banking knowledge to effectively support clients and ensure that their needs are met in a timely and efficient manner while following banking procedures and regulatory requirements.

This position requires the ability to manage multiple tasks in a fast-paced environment while working independently with minimal supervision. Strong organizational and problem-solving skills are essential to ensure that client expectations are consistently met.

Principal Duties & Responsibilities:

Accountable for ensuring client retention and satisfaction by promptly and efficiently addressing all service requests and inquiries.
Initiates outreach to clients as needed to provide exceptional service, ensuring adherence to company policies and regulatory requirements.
Independently handles loan servicing requests, including advances, pay-downs, statement and bill copies, billing issues, insurance, escrows, flood insurance, and related items, ensuring accurate and timely processing.
Manages the onboarding of new clients by opening and processing all type of account, products, and services.
Serves as the primary point of contact for client servicing, maintaining comprehensive knowledge of the relationship:
Issues, collects, and reviews required deposit account documents and disclosures via DocuSign or in-person collection.
Ensures all documents are uploaded in the system within the defined timeframe for account opening, in line with CNB P&P.
Coordinates with Electronic Banking and Treasury Management on onboarding status, completion of forms, implementation, or necessary training.
Completes customer profiles/CIP, Bizchex-Chexsystem, ownership information, and account profiles, performing list checks, OFAC & Google searches.
Sets up and maintains analysis composites to ensure accurate data representation, collaborates with cross-functional teams to integrate necessary account information, and ensures that all client data is properly linked and balanced for analysis and reporting.
Handles Domestic & International Wire Transfers, Internal Transfers, Stop Payments, Cashier’s Checks, Debit Cards, in line with CNB P&P.
Responsible for ensuring Regulatory Excellence:
Decision Making or collecting proper approvals and enter decisions on overdrafts in EIM (within their authorized limits).
The first client contact to collect missing documents and other applicable items/ documents relating to new Deposit/loan accounts.
The first client contact to satisfy BSA/RFI requests. Completion of BSA requests within defined timeframe noted in the request; this includes (but not limited to): RFIs which includes EDD/KYC-updates, PO Alert, OFAC, High Risk Review & Other.
Ensures compliance with regulatory requirements including completion of KYCs/EDDs when onboarding clients and continue updates.
Completion of Regulatory Excellence Consultant (REC) findings requests within defined timeframe noted in the request.
Responsible for follow up activities related to new onboarding and maintenance requests using varies system reports. Follow-up activities included but not limited to account funding, TM implementation, Online Banking set-up, KYC status. Follow up with a phone call, to answer any questions, concerns, ensure customer is completely set up.
Escalate all unresolved issues related to the above mentioned tasks to the RM or Supervisor.
Completes Reg E disputes, resolves fraud, check disputes, check processing errors, and other activities related to the Aithent system.
Accountable for managing and processing all client requests or inquiries related to deposit accounts, including, but not limited to:
CIS maintenance changes.
Correcting CIP errors.
Closing accounts and completing the closing code reason.
Address changes.
Change of Signer maintenance (including the issuance and collection of all appropriate signature documents and disclosures).
Deposit Research (statements, check copies, balance inquiries, etc.).
Accountable for ensuring the proper disposition of all exception items from Deposit Operations and the Non-Post database related to the clients served.
Composes and types letters, emails, and other special reports related to clients’ needs (e.g., Excel sheet, PowerPoint, org chart).
Responsible for organizing and maintaining client files for deposits and loans, including the creation of customer folders and subfolders as requested.
Maintains strong product knowledge and attends training as needed to cross-sell bank products.
Assesses client needs and cross-sells bank products and services, referring opportunities to relevant departments, including lending, Treasury Management, or Wealth Management.
Effectively communicates with other departments within the bank, fully understanding the importance of teamwork and communication.
Maintains ongoing communication with Relationship Managers regarding client activities, issues, RFIs status, compromised accounts, and potential opportunities (Pipeline).
Participates in on-site client visits and relationship reviews, as needed.
Ensures adherence to the Bank’s operational, regulatory, and security policies and procedures.
Facilitates the collection of required items from clients for RMs as outlined in the loan-closing checklist for new loans, modifications, renewals, and other related requests
Supports RM’s Dashboard/pipeline management, creates opportunities, completes KYC in collaboration with RMs, coordinates payoffs/releases, fee waivers, and resolves past dues, maturing loans, Minimum Deposit Requirement, and Covenants.
Collects, reviews, and uploads loan-required ticklers (covenants) in accordance with loan conditions.

Qualifications

Minimum 2 years of client service experience, preferably in the financial service industry.
Demonstrated ability to address client inquiries, resolve issues, and provide comprehensive support in a financial services environment.
In-depth expertise in banking products and services, specializing in loan servicing, depository, and treasury management products.
Ability to work independently and efficiently in a high-pressure environment, while ensuring client satisfaction through effective task management.
Proficient in utilizing loan/depository systems and banking software for processing transactions, managing client accounts, and resolving system issues.
Expertise in Microsoft Word, Excel, and Outlook, with advanced capabilities in generating reports, analyzing data, and communicating effectively through office applications.
Advanced verbal and written communication skills, with the ability to convey complex banking concepts to clients and colleagues in a clear and professional manner.
Strong attention to detail, with a demonstrated ability to manage multiple tasks simultaneously, ensuring high standards of quality and accuracy.
Advanced interpersonal skills, phone etiquette, and customer service capabilities, with experience in managing client relationships and professionally addressing inquiries.

Education

Bachelor's Degree in Business or equivalent work experience.
An equivalent combination of education and relevant professional experience may be considered in lieu of a degree.

Special Instructions to Candidates

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.

","hiringOrganization":{"@type":"Organization","name":"City National Bank of Florida","sameAs":"https://www.citynational.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami, FL, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":3,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-07-15","description":"

Job Details

Job Location US OH EPR 001 Mason OH Office - Mason, OH

Description

About Inhabit

Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit’s private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company’s commitment to property management software solutions. To learn more, visit Inhabit.com.

About RentalGaurdian

RentalGuardian, the leading InsureTech Partner for the Vacation Rental Industry, is looking for a Client Service Specialist to assist our customers and their travelers while providing world-class customer service. Our ideal match will possess a positive attitude, outgoing by nature, energetic, efficient, innovative mindset, and willingness to rise to new challenges.

Job Description

The Client Service Specialist will be responding to tickets and phone calls from customers assisting with educating on proper use of our software. They will handle investigating, analyzing, documenting and resolving issues for customers. In addition, this role will handle testing and training of new releases. Additional duties as assigned.

What You’ll Do

Walk clients through the process of onboarding using the company’s software platform;
Handle client requests for support or guidance in navigating our systems; this involves an estimated 20-30 outbound calls per day.
Assist our Claims Manager with adjudicating claims
Process improvement initiatives; working with customers/employees to identify problems and advise on possible solutions
Log and keep records of customer/employee queries; ensure that each support issue and resolution is adequately documented and entered into the ticketing system
Keep self-help documents up-to-date with the newest processes in order to assist customers/employees to fix issues on their own prior to escalation.
Test software and notify the team of any computer bugs or glitches
Resolve customer issues is a timely and professional manner; always striving for best-in-class customer service
Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution.
Periodically review software support log(s); track performance and identify trends, anomalies, and opportunities for improvement
Assist in the Q&A process of new releases of our software

Qualifications

What We’re Looking For

1-2 years of customer service experience
Intermediate level Microsoft Suite (Excel skills required)
Ability to problem solve and take initiative; self-motivated
Comfortable presenting technical information; ability to give online demos & work to become proficient in the online scheduling system
Exceptional communication skills (verbal and written)
Professional phone support with a focus on customer resolution and satisfaction
Desire to build strong working relationships with internal stakeholders and external customers.

Type

Hourly, Non-exempt, Full-Time

Location

Mason, Ohio

Benefits Include

Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Flexible Spending Account
Dependent Flexible Spending Account
Critical Illness
Accident
Retirement Savings Plan (401K) with discretionary company match
Short and Long Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs
Paid Volunteer Time
Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

\n","hiringOrganization":{"@type":"Organization","name":"Inhabit","sameAs":"https://inhabit.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US OH EPR 001 Mason OH Office - Mason, OH, 45040","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-07-16","description":"

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Summary:

The Client Services Specialist will be part of a small and efficient team of professionals who provide remote support for all facets of the InfoDive system. By leveraging exceptional customer service skills and an understanding today’s health care processes and trends, the Client Services Specialist will solve a wide variety of challenges in a fast-paced environment via phone and online support of the InfoDive software application and associated services, as well as ensuring client satisfaction of InfoDive product and features.

Primary Duties and Responsibilities:

Provide product support for customers
Provides phone, email and on-line/Web assistance in resolving support issues
Provides customer training as needed for on-boarding of new customers or refresher for existing customers
Provides effective customer service in a timely fashion
Utilizes soft skills and troubleshooting skills to resolve client issues and questions
Asks probing questions to gather relevant information on routine and complex calls
Uses effective listening skills to develop understanding of client questions or issues
Documents, tracks and monitors client incidents in CRM system
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
Communicates information to both technical and nontechnical personnel
Articulates technology and product positioning to both business and technical users within a practice
Works in conjunction with sales team as a business operations advisor and product advocate for Division’s products
Adheres to standards and procedures for project reporting, problem resolutions and documentation
Develops and maintains relationships with customers, deliver excellent customer service and manage customer expectations appropriately
Maintain awareness of competitive activity and industry trends
Provides follow up calls to customers when appropriate and escalate problems as necessary
Assists in delivery of product demonstrations to practices
Assists with implementation of special projects and/or contracting relating to technology offerings within the practices
Identify, troubleshoot and assist customers with technical issues
Other related duties assigned as needed

Required Skills and Qualifications:

Requires a minimum of four (4) years progressively responsible related medical practice experience
Bachelor's degree in business administration, economics, health care administration, operation research, public health administration, or other related field, or four (4) years of experience in a directly related field
Experience with Medicare Part B and Private Payer Billing and reimbursement policies and procedures
Working knowledge of at least one Practice Management Software System
Knowledge and experience with Payer contract structure
Excellent analytical skills
Excellent organizational skills
Demonstrated strong communication and interpersonal skills
Knowledge of organization’s policies and procedures
Knowledgeable on the various types of computer hardware and software customary to medical practice environment
Ability to work independently and as part of a team
Proficient in Microsoft Office applications

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

$86,500 - 123,860

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies:

Affiliated Companies: IntrinsiQ Specialty Solutions, Inc","hiringOrganization":{"@type":"Organization","name":"AmerisourceBergen","sameAs":"https://www.amerisourcebergen.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"USA - TX - Remote, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-08-07","description":"

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Philippines.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

As a Client Services Specialist, you will play a pivotal role in delivering exceptional customer service and ensuring client satisfaction. You will serve as a key point of contact for our valued clients, providing them with expert guidance, resolving issues, and building strong relationships.

Your EDGE assignment/You will:

\n\n\n\n\n

Be the primary point of contact for clients, delivering personalized support and addressing their inquiries, concerns, and requests in a timely, empathetic, and professional manner.
Proactively and effectively manage and follow up on the inquiries/complaints of the current/prospective clients in accordance with established internal policies and department SOPs.
Perform trade investigation/validation/affirmation for MT4.
Escalating any cash adjustments required and compliance issues.
Collaborate with internal teams within the Retail Services Division, Settlements and Compliance, to deliver a highly personalized client experience.
Understand customers' needs and convert constructive feedback to management.
Manage escalations to Senior managers and relevant Stakeholders as appropriate.
Ensure adherence to quality standards, regulatory requirements, and protocols while meeting KPI and SLA consistently both individually and as a team.
Be the subject matter expert with Axi's trading products and platforms and keep up to date on general market conditions to attend inquiries and provide first-class trading experience.
Ensure compliance with the CX Charter, Code of Conduct, company policies, procedures, guidelines, and training plans by meeting the obligations and standards set out in Axi’s compulsory literature available on the internal confluence application and Ignite (learning management system).

\n\n\n\n\n

Are you the one?

Minimum 2 years of experience in customer support, preferably within the financial or technical domains such as trading, banking, insurance, or payments.
Excellent written and verbal communication skills in English.
Strong problem-solving skills with the ability to handle complex customer issues effectively and professionally.
Ability to work well in a team environment and collaborate effectively with colleagues and other departments.
Proficiency in using CRM and Service desk systems, preferably Zendesk and Salesforce.
Ability to multitask and prioritize workload in a fast-paced environment.
Commitment to continuous learning and professional development.
Self-driven and proactive mindset, not afraid of taking on challenges or responsibilities.
This role specifically requires flexibility to work on weekends and night shifts. Candidates must be open and committed to working during these hours as part of their regular schedule.

Axi's bag of delights

Competitive and attractive compensation.
Extensive learning opportunities, such as professional training and certifications and soft skills development.
20 annual leave days per year.
Health Insurance

Axi's interview journey

Talent Acquisition Interview (45 minutes)
Take Home Assessment (1 day)
Hiring Manager Interview (1 hour)

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Philippines is Satellite Office. As part of our commitment to legal compliance, all Axi Philippines employees will be officially working under Satellite Office Philippines.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

","hiringOrganization":{"@type":"Organization","name":"Axi","sameAs":"https://www.axi.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-08-05","description":"

Company Description

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Job Description

This role is based in our Boston, MA Office.

This position serves as a vital customer advocate, proactively managing relationships with attendees, exhibitors, and staff across all events, both in-office and onsite. The role requires effective communication skills to convey information regarding registration processes, exhibitor service requirements, training programs, booth regulations and enforcement, as well as comprehensive event details. The Client Services Specialist is responsible for identifying opportunities for service enhancement, developing new programs, and implementing improved communication methodologies to elevate the customer experience.

Key Accountabilities

Deliver exceptional customer service by responding to all inquiries within 24 business hours, demonstrating ownership and accountability for resolution.
Manage multi-channel customer communications including phone calls, voicemail, email, chat, and social media platforms with professional expertise.
Conduct comprehensive reviews of event websites, ensuring optimal accuracy, functionality, and user experience for both external and internal stakeholders.
Utilize problem-solving skills to diagnose issues and implement effective solutions that address customer concerns promptly.
Collaborate with cross-functional teams and vendors to research, identify, and implement innovative service enhancements and process improvements.
Demonstrate proficiency across multiple registration platforms to complete or create registrations with attention to detail.
Maintain meticulous tracking of exhibitor schedules through various communication channels, ensuring all stakeholders remain informed.
Partner with operations teams to develop customer pricing kits and establish competitive pricing structures.
Lead the development and management of comprehensive exhibitor service kits for assigned events, including exhibitor services, vendor information, and booth regulations.
Travel to conferences, tradeshows, vendor meetings, and client sites as required (approximately 20% annually).
Serve as the primary point of on-site contact across different disciplines with particular emphasis on Floor Management responsibilities.
Perform additional duties as assigned by management, demonstrating flexibility and initiative.

Qualifications

Associate degree or equivalent experience
Minimum 1 years of customer service experience, event coordination, or project management of exhibitors required
Intermediate computer skills required
Excellent oral and written communication required
Demonstrated proficiency in multi-channel customer engagement, including email, phone, chat, and in-person interactions
The pay range for this role is $50,000 - $53,000 depending on experience
This posting will expire 8/30

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.

Ask us or see our website for full information.

Company Description

Job Description

This role is based in our New York, NY Office.

Key Accountabilities

Deliver exceptional customer service by responding to all inquiries within 24 business hours, demonstrating ownership and accountability for resolution.
Manage multi-channel customer communications including phone calls, voicemail, email, chat, and social media platforms with professional expertise.
Conduct comprehensive reviews of event websites, ensuring optimal accuracy, functionality, and user experience for both external and internal stakeholders.
Utilize problem-solving skills to diagnose issues and implement effective solutions that address customer concerns promptly.
Collaborate with cross-functional teams and vendors to research, identify, and implement innovative service enhancements and process improvements.
Demonstrate proficiency across multiple registration platforms to complete or create registrations with attention to detail.
Maintain meticulous tracking of exhibitor schedules through various communication channels, ensuring all stakeholders remain informed.
Partner with operations teams to develop customer pricing kits and establish competitive pricing structures.
Lead the development and management of comprehensive exhibitor service kits for assigned events, including exhibitor services, vendor information, and booth regulations.
Travel to conferences, tradeshows, vendor meetings, and client sites as required (approximately 20% annually).
Serve as the primary point of on-site contact across different disciplines with particular emphasis on Floor Management responsibilities.
Perform additional duties as assigned by management, demonstrating flexibility and initiative.

Qualifications

Associate degree or equivalent experience
Minimum 1 years of customer service experience, event coordination, or project management of exhibitors required
Intermediate computer skills required
Excellent oral and written communication required
Demonstrated proficiency in multi-channel customer engagement, including email, phone, chat, and in-person interactions
The pay range for this role is $50,000 - $53,000 depending on experience
This posting will expire 8/30

Additional Information

Our benefits include:

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world

Ask us or see our website for full information.

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Provides project management for ongoing client sample programs through daily customer communication and contact.
Be an internal liaison for clients so they only need to contact one person.
Empowered to make decisions on behalf of clients to provide superior service.
Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities.
Onboard new clients by asking appropriate questions and providing SampleKinect® training
Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed.
Provides support for other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing)
Coordinates conference calls with client and other areas of Food Solutions as needed.
Contributes to assigned process improvement projects and supports implementation when needed
Flexibility to participate in meetings across various time zones outside core working hours
Occasionally working extended hours in order to adhere to client deliverable timelines

Qualifications

Bachelor’s degree in a scientific, business or related field (or equivalent work experience)
2+ years of direct food testing, high intensity customer service, or other business-related experience
Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
Thick-skinned – ability to receive and deliver difficult news
Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
Demonstrated ability to plan, multi-task and prioritize
Demonstrated teamwork, communication (written and verbal), and organizational skills
Ability to work independently
Knowledge of other software applications (i.e. SFDC, NIMS) preferred
Ability to work to multiple deadlines
Ability to learn technical chemistry and microbiology testing requirements
Ability to communicate appropriately and effectively with internal and external clients
Positive attitude and sense of urgency
Experience in a scientific or logistics environment is heavily weighted

Additional Information

What we Offer:

Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.

","hiringOrganization":{"@type":"Organization","name":"Eurofins","sameAs":"https://www.eurofins.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brea, CA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-08-14","description":"

Job Requisition ID #

25WD90790

Position Overview

As a Client Services Specialist, you will be a critical part of Autodesk’s help to ensure our customers have instant access to their software and partner orders and related inquiries are handled with a high level of quality in accordance to defined global principles and guidelines. The position involves strong troubleshooting, problem-solving, and communication skills. You will be responsible for ensuring that customer and partner problems are properly analyzed, documented, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge.

You will be attached to our Tokyo office, with a hybrid-remote work policy.

Work Schedule: Monday to Friday, 9:00am to 5:30pm (might change according to business needs)

Responsibilities:

Ensure Autodesk customers have immediate access to all software products purchased; which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issue
Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email
Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests
Provide information on Autodesk Account features and capabilities; conduct “how to” sessions with customers and partners as needed
Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools
Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
Proficient in technology, including ability to learn platforms our partners/customers interact with to access our products and services, as well as internal applications
Work in a fast-pace, rapidly changing environment while maintaining professionalism with customers, partners, and internal audiences
Educate customers/partners on resources available to self-serve. This may include providing hands-on training, creating effective content; execute readiness call activities and delivering webinars externally/ internally
Create and modify content in shared knowledge base for use by all of internal Autodesk support resources and/or customers and partners
Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners
Communicate and work closely with local sales office to address customer related issues and order questions
Work closely with sales for quarter-end activities such as order entry cut-off dates
Act as a liaison with various departments throughout the company
Be a trusted advisor to internal/external parties
Strong team player; comfortable providing feedback to colleagues
Demonstrate accountability and ownership of tasks and behavior, as well as strong attention to details

Minimum Qualifications:

Minimum 3+ years in Customer Facing or Client Services position
Experience in a customer service environment
Meet or exceed operational KPI
Leverages Autodesk’s Great Behaviors Guide for guidance on performance relating to the values and ways we work at Autodesk
On-time Training
Live Support Adherence
Willingness to work varying shifts and OT as necessary to meet demands of business and customers
Strong verbal and written communication
Ability to identify trends and propose solutions
Service-oriented
Technology Savvy
Creative and Innovative
Adaptable; ability to manage multiple priorities and demands using own initiative in a fast-paced and dynamic environment
Pragmatic, comfortable asking questions and challenging the status quo
Fluent in Japanese (speaking and writing) and at a good level of English. Other languages are an advantage

#LI-JT1

ポジション概要

クライアントサービススペシャリストは、Autodeskのお客様が購入されたソフトウェアやパートナー注文にすぐにアクセスできるようサポートする重要な役割を担います。関連するお問い合わせを、定められたグローバル原則とガイドラインに従って高品質に処理することが求められます。このポジションでは、優れたトラブルシューティング能力、問題解決力、コミュニケーション能力が必要です。

お客様やパートナーの問題を適切に分析・記録し、チームで知識を共有しながら解決に導くことで、卓越した顧客体験を創出することが目標です。本ポジションは東京オフィス所属で、ハイブリッド勤務ポリシーのもとでの業務となります。勤務時間は平日（月〜金）9:00〜17:30ですが、業務都合により変更される場合があります。

主な職務内容

Autodeskのお客様が購入したすべてのソフトウェアに即座にアクセスできるよう対応（Autodeskのバックオフィスシステムや、顧客の端末にリモート接続するツール等を使用し、アクセス問題の根本原因を特定）
電話、チャット、Web/メールなど複数のチャネルを通じたお客様・パートナーとのコミュニケーション
顧客・パートナー満足度の維持および向上。注文処理、製品アクセス、サインイン、ライセンスの提供、その他のサポートリクエストに関する問い合わせ対応
Autodeskアカウントの機能や利便性に関する情報提供、必要に応じた操作ガイドセッションの実施
Autodeskのポリシー、プロセス、ツールに関する専門知識の提供
パートナー支援と有効性向上に向けたイニシアチブの推進（オンボーディングやトレーニングの実施、社内外フォーラム・パートナーサービスレビューへの参加など）
パートナーや顧客がAutodesk製品やサービスにアクセスする際に利用するプラットフォーム、および社内アプリケーションの習得と活用
変化の速い環境でもプロフェッショナルとして対応し、社内外の関係者との良好な関係を維持
顧客やパートナーが自己解決できるよう、利用可能なリソースの案内（トレーニング、コンテンツ作成、レディネスコールの実施、外部・内部向けウェビナーの実施等）
ナレッジベースのコンテンツ作成・更新（社内サポート担当者および顧客・パートナーが利用）
複数の部門と連携し、顧客・パートナーへの効果的なサービスソリューションを提供
地域の営業オフィスと連携し、顧客関連の課題や注文に関する問い合わせに対応
四半期末の注文締切対応などで営業チームと密に連携
社内の各部署と連携し、調整役としての役割を果たす
社内外のステークホルダーにとって信頼されるアドバイザーとして行動
チームワークを重視し、同僚へのフィードバックも積極的に実施
高い責任感を持って業務を遂行し、細部まで注意を払って行動

応募資格（必須条件）

顧客対応またはクライアントサービス関連ポジションで3年以上の経験
顧客サービス環境での業務経験
業務KPIの達成実績
AutodeskのGreat Behaviorsガイドラインに基づいた行動・価値観の体現
トレーニング受講を期限通りに完了できること
ライブサポートへの参加実績
ビジネスや顧客の要望に応じて、シフトや残業に柔軟に対応できる意欲
優れた口頭および書面でのコミュニケーション能力
課題や傾向を発見し、改善策を提案できる分析力
顧客志向の姿勢
テクノロジーに対する関心・理解力
創造的かつ革新的な発想力
高い適応力。マルチタスクを自発的にこなせる能力
状況を問い直す姿勢や、現状に挑戦するマインド
日本語（読み書き・会話）および英語に堪能であること（他言語スキルもあれば尚可）

Learn More

About Autodesk

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Sales Careers

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

","hiringOrganization":{"@type":"Organization","name":"Autodesk","sameAs":"https://www.autodesk.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"APAC - Japan - Tokyo - Toranomon Hills Mori Tower","addressCountry":"Japan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-08-18","description":"

Company:

NICO National Indemnity Company

Want to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.

The Client Services Specialist, provides excellent customer service to agents, insureds, claimant, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies. Directs callers and emails to the appropriate individual or department. Provides contact information for agents, affiliated companies, etc. as appropriate. Supports various business units by handling daily workflow transactions, including misdirected or returned emails, indexing, submission preparatory work, and basic correspondence.

This position will be with National Indemnity Company in Omaha, NE and hybrid eligible after six months of employment. This position is not eligible for employer visa sponsorship.

What will you do?

CUSTOMER SUPPORT: Provides excellent customer service to agents, insureds, claimants, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies.
UNDERWRITING SUBMISSION SUPPORT: Supports Underwriting departments by processing various submission steps which may include, indexing, preparing resource documents, and assigning priorities according to standardized procedures.
CUSTOMER INFORMATION UPDATING: Correct and/or update address and contact information in various systems at the direction of Underwriting and/or Client Services teams.
LOSS RUN REQUEST HANDLING: Process written requests from agents and insureds for copies of policy loss runs in accordance with procedures.

What are we looking for?

High school diploma or GED and two years college or equivalent work experience.
One or more years work experience.
Ability to perform basic math
Ability to operate proficiently a personal computer and related software such as Microsoft Office (Excel, Word, etc.)

Who would excel in this role?

Someone with excellent customer service

Someone who has positive and effective customer service
Ability to pay attention to detail
Superior English, grammar, spelling, punctuation and sentence structure
Superior oral and written communication
Someone having excellent oral and written communication with all levels of the organization and with Agents
Enjoys reading and writing documentation
Has strong active listening skills
Someone who can work independently
Strong ability to organize time and resources and handle multiple high priorities
Ability to work well with others
Someone who will maintain confidentiality
Ability to work with detail with accuracy

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.

We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.

Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!

","hiringOrganization":{"@type":"Organization","name":"National Indemnity Company","sameAs":"https://nationalindemnity.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"OWH - 4th Floor, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-08-14","description":"

Job Requisition ID #

25WD90791

Position Overview

You will be attached to our Singapore office, with a hybrid-remote work policy.

Work Schedule: Monday to Friday, 8:30am to 5:30pm (might change according to business needs)

Responsibilities:

Ensure Autodesk customers have immediate access to all software products purchased; which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issue
Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email
Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests
Provide information on Autodesk Account features and capabilities; conduct “how to” sessions with customers and partners as needed
Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools
Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
Proficient in technology, including ability to learn platforms our partners/customers interact with to access our products and services, as well as internal applications
Work in a fast-pace, rapidly changing environment while maintaining professionalism with customers, partners, and internal audiences
Educate customers/partners on resources available to self-serve. This may include providing hands-on training, creating effective content; execute readiness call activities and delivering webinars externally/ internally
Create and modify content in shared knowledge base for use by all of internal Autodesk support resources and/or customers and partners
Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners
Communicate and work closely with local sales office to address customer related issues and order questions
Work closely with sales for quarter-end activities such as order entry cut-off dates
Act as a liaison with various departments throughout the company
Be a trusted advisor to internal/external parties
Strong team player; comfortable providing feedback to colleagues
Demonstrate accountability and ownership of tasks and behavior, as well as strong attention to details

Minimum Qualifications:

Minimum 3+ years in Customer Facing or Client Services position
Experience in a customer service environment
Meet or exceed operational KPI
Leverages Autodesk’s Great Behaviors Guide for guidance on performance relating to the values and ways we work at Autodesk
On-time Training
Live Support Adherence
Willingness to work varying shifts and OT as necessary to meet demands of business and customers
Strong verbal and written communication
Ability to identify trends and propose solutions
Service-oriented
Technology Savvy
Creative and Innovative
Adaptable; ability to manage multiple priorities and demands using own initiative in a fast-paced and dynamic environment
Pragmatic, comfortable asking questions and challenging the status quo
Fluent in Japanese (speaking and writing)/English. Other languages an advantage

#LI-JT1

Learn More

About Autodesk

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Sales Careers

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

","hiringOrganization":{"@type":"Organization","name":"Autodesk","sameAs":"https://www.autodesk.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"APAC - Singapore - Singapore - Fusionopolis","addressCountry":"Singapore","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-08-14","description":"

Job Requisition ID #

25WD90792

Position Overview

You will be attached to our Singapore office, with a hybrid-remote work policy.

Work Schedule: Monday to Friday, 8:30am to 5:30pm (might change according to business needs)

Responsibilities:

Ensure Autodesk customers have immediate access to all software products purchased; which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issue
Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email
Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests
Provide information on Autodesk Account features and capabilities; conduct “how to” sessions with customers and partners as needed
Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools
Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
Proficient in technology, including ability to learn platforms our partners/customers interact with to access our products and services, as well as internal applications
Work in a fast-pace, rapidly changing environment while maintaining professionalism with customers, partners, and internal audiences
Educate customers/partners on resources available to self-serve. This may include providing hands-on training, creating effective content; execute readiness call activities and delivering webinars externally/ internally
Create and modify content in shared knowledge base for use by all of internal Autodesk support resources and/or customers and partners
Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners
Communicate and work closely with local sales office to address customer related issues and order questions
Work closely with sales for quarter-end activities such as order entry cut-off dates
Act as a liaison with various departments throughout the company
Be a trusted advisor to internal/external parties
Strong team player; comfortable providing feedback to colleagues
Demonstrate accountability and ownership of tasks and behavior, as well as strong attention to details

Minimum Qualifications:

Minimum 3+ years in Customer Facing or Client Services position
Experience in a customer service environment
Meet or exceed operational KPI
Leverages Autodesk’s Great Behaviors Guide for guidance on performance relating to the values and ways we work at Autodesk
On-time Training
Live Support Adherence
Willingness to work varying shifts and OT as necessary to meet demands of business and customers
Strong verbal and written communication
Ability to identify trends and propose solutions
Service-oriented
Technology Savvy
Creative and Innovative
Adaptable; ability to manage multiple priorities and demands using own initiative in a fast-paced and dynamic environment
Pragmatic, comfortable asking questions and challenging the status quo
Fluent in Japanese (speaking and writing)/English. Other languages an advantage
Fluent in English (speaking and writing). Other languages e.g Korean, Japanese an advantage

#LI-JT1

Learn More

About Autodesk

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Sales Careers

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

","hiringOrganization":{"@type":"Organization","name":"Autodesk","sameAs":"https://www.autodesk.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"APAC - Singapore - Singapore - Fusionopolis","addressCountry":"Singapore","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-08-20","description":"

Job Requisition ID #

25WD90924

Position Overview

As a Client Services Specialist, you will be a critical part of Autodesk’s help to ensure our customers have instant access to their software and partner orders and related inquiries are handled with a high level of quality in accordance to defined global principles and guidelines. The position involves strong troubleshooting, problem-solving, and communication skills. You will be responsible for ensuring that customer and partner problems are properly analysed, documented, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge.

You will be based in our Bangalore office, with a hybrid remote work policy. Work Schedule Monday to Friday, 9 hours, possible to start work from 5:30 am (might change according to business needs and Shift).

Responsibilities

Ensure Autodesk customers have immediate access to all software products purchased, which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issue
Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email
Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests
Provide information on Autodesk Account features and capabilities; conduct “how to” sessions with customers and partners as needed
Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools
Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
Proficient in technology, including ability to learn platforms our partners/customers interact with to access our products and services, as well as internal applications
Work in a fast-pace, rapidly changing environment while maintaining professionalism with customers, partners, and internal audiences
Educate customers/partners on resources available to self-serve. This may include providing hands-on training, creating effective content; execute readiness call activities and delivering webinars externally/ internally
Create and modify content in shared knowledge base for use by all of internal Autodesk support resources and/or customers and partners
Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners
Communicate and work closely with local sales office to address customer related issues and order questions
Work closely with sales for quarter-end activities such as order entry cut-off dates
Act as a liaison with various departments throughout the company
Be a trusted advisor to internal/external parties
Strong team player; comfortable providing feedback to colleagues
Demonstrate accountability and ownership of tasks and behaviour, as well as strong attention to details

Minimum Qualifications

Minimum 3+ years in Customer Facing or Client Services position
Experience in a customer service environment
Meet or exceed operational KPI
Leverages Autodesk’s Great Behaviours Guide for guidance on performance relating to the values and ways we work at Autodesk
On-time Training
Live Support Adherence
Willingness to work varying shifts and OT as necessary to meet demands of business and customers
Strong verbal and written communication
Ability to identify trends and propose solutions
Service-oriented
Technology Savvy
Creative and Innovative
Adaptable; ability to manage multiple priorities and demands using own initiative in a fast-paced and dynamic environment
Pragmatic, comfortable asking questions and challenging the status quo
Fluent in English (speaking and writing). Other languages e.g. Korean, Japanese, are an advantage

#LI-AV1

Learn More

About Autodesk

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Sales Careers

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

","hiringOrganization":{"@type":"Organization","name":"Autodesk","sameAs":"https://www.autodesk.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"APAC - India - Bengaluru - Sunriver","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-08-23","description":"

Description

We are seeking a professional and detail-oriented Client Services Specialist to join our team. In this role, you will be responsible for providing outstanding service and support to our clients, ensuring their needs are met with efficiency and professionalism. The ideal candidate will demonstrate strong communication skills, a proactive problem-solving mindset, and the ability to foster and maintain strong client relationships. The Client Services Specialist plays a key role in enhancing the client experience and contributing to the ongoing success of our organization.

Why Aldrich Wealth

Aldrich Wealth is a dynamic, fast-growing, and established independent registered investment advisor (RIA) at the forefront of the industry. As an RIA that provides a broad array of financial services to high net worth individuals and corporate retirement plans, we have been recognized by Oregon Business Magazine and San Diego Business Journal as Best Places to Work in both our Oregon and California regions and manage approximately $6 billion in assets.

Our holistic approach, paired with high-touch service, weaves together financial planning, wealth-building, wealth-preservation, and life goals. We guide our clients through today's financial complexities to protect and grow their financial assets for tomorrow.

Check out more about Aldrich at https://wealthadvisors.com/.

Requirements

You'll Get a Chance To

Execute all service and operations needs for Schwab brokerage accounts including standard and complex new account opening, updating account features, and maintaining existing accounts.
Coordinate new client onboarding including completion of custodial paperwork, delivery of ADV & related disclosures, and new client welcome procedures.
Maintain client and account records in the Aldrich Wealth portfolio management, CRM, and Document management software
File client documents and records to the document management system
Responsible for client workflow actions including setting up and completing recurring actions as needed
Coordinate annual RMD calculation and distributions
Perform data exports and ad-hoc analysis utilizing spreadsheets and basic data queries/exports from portfolio management & CRM software
Adhere to existing processes and willingness to constructively troubleshoot and adjust them as needed

What You Bring to the Team

Required:

Minimum 3 years of experience in a similar role at a financial services firm
Experience with Charles Schwab (Custodian) and utilizing CRM
Strong Microsoft Office skills (Word, Excel, and PowerPoint)
Broad knowledge of Investment Advisory practices, processes, and an understanding of wealth management
Skilled in time management and willingly sharing Team responsibilities; sharing workflow and projects as appropriate
Preferred:
Bachelor’s degree from an accredited college or university
Experience with alternative investments and SMA’s

How We'll Reward You

At Aldrich, we know a great client experience starts with an exceptional employee experience. Aldrich offers a comprehensive benefits package that includes:

Health Insurance Benefits: medical, dental, vision, life, and disability insurance as well as health savings, flexible spending, and dependent care
Retirement Savings: 401(k) plan with 1.5% match and 5% discretionary profit sharing
Time Off: 4 weeks of vacation and sick leave in the form of a Paid Time-Off bank, 10 Paid Holidays including two floating holidays, 16 Hours of Volunteer Time, Paid Sabbaticals, and Paid Parental Leave
You may also be eligible to participate in a discretionary incentive compensation program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational goals.

This information is provided in compliance with applicable state equal pay and pay equity legislation. It is in the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position. At Aldrich, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on facts and circumstances of each candidate. The compensation offered may vary based on factors including experience, skills, education, location, and other job-related reasons. Aldrich makes internal equity a consideration in all pay decisions.

A reasonable estimate of the current range for the non-exempt full-time position is $36.05-$45.67 per hour ( approx. $75,000-$95,000 annual salary).

For a full summary of our benefit offerings, check out Life at Aldrich here.

What You Should Know

This is a full-time position. Our standard office hours are Monday – Friday, 8 AM – 5 PM. This is a hybrid position where you must be in the office at least 2 days per week. Candidates must be legally authorized to work in the United States without the need for employer sponsorship.

To Apply

Please submit your resume and cover letter (optional).

We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes.

#LI-HYBRID

","hiringOrganization":{"@type":"Organization","name":"Aldrich","sameAs":"https://aldrichadvisors.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Carlsbad, CA, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":15,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-08-23","description":"

Description

Why Aldrich Wealth

Check out more about Aldrich at https://wealthadvisors.com/.

Requirements

You'll Get a Chance To

Execute all service and operations needs for Schwab brokerage accounts including standard and complex new account opening, updating account features, and maintaining existing accounts.
Coordinate new client onboarding including completion of custodial paperwork, delivery of ADV & related disclosures, and new client welcome procedures.
Maintain client and account records in the Aldrich Wealth portfolio management, CRM, and Document management software
File client documents and records to the document management system
Responsible for client workflow actions including setting up and completing recurring actions as needed
Coordinate annual RMD calculation and distributions
Perform data exports and ad-hoc analysis utilizing spreadsheets and basic data queries/exports from portfolio management & CRM software
Adhere to existing processes and willingness to constructively troubleshoot and adjust them as needed

What You Bring to the Team

Required:

Minimum 3 years of experience in a similar role at a financial services firm
Experience with Charles Schwab (Custodian) and utilizing CRM
Strong Microsoft Office skills (Word, Excel, and PowerPoint)
Broad knowledge of Investment Advisory practices, processes, and an understanding of wealth management
Skilled in time management and willingly sharing Team responsibilities; sharing workflow and projects as appropriate

Preferred:

Bachelor’s degree from an accredited college or university
Experience with alternative investments and SMA’s

How We'll Reward You

At Aldrich, we know a great client experience starts with an exceptional employee experience. Aldrich offers a comprehensive benefits package that includes:

Health Insurance Benefits: medical, dental, vision, life, and disability insurance as well as health savings, flexible spending, and dependent care
Retirement Savings: 401(k) plan with 1.5% match and 5% discretionary profit sharing
Time Off: 4 weeks of vacation and sick leave in the form of a Paid Time-Off bank, 10 Paid Holidays including two floating holidays, 16 Hours of Volunteer Time, Paid Sabbaticals, and Paid Parental Leave
You may also be eligible to participate in a discretionary incentive compensation program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational goals.

A reasonable estimate of the current range for the non-exempt full-time position is $36.05-$45.67 per hour ( approx. $75,000-$95,000 annual salary).

For a full summary of our benefit offerings, check out Life at Aldrich here.

What You Should Know

To Apply

Please submit your resume and cover letter (optional).

","hiringOrganization":{"@type":"Organization","name":"Aldrich","sameAs":"https://aldrichadvisors.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lake Oswego, OR, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-08-27","description":"

Your job

As a Customer Care Specialist, you’ll be part of an interdepartmental team of specialists dedicated to handling customer complaints and ensuring overall service quality. You’ll manage the full Customer Care process, from proactive situation handling to client communication after a booking has been completed or cancelled. With a focus on relationship management, problem-solving, and continuous improvement, you’ll play a key role in reducing complaints and increasing customer satisfaction.

Your profile

Responsibilities

Organize, categorize, and manage complaints and disputes
Identify and assess customer needs to provide tailored solutions
Build and maintain relationships with identified key contacts
Investigate situations and liaise with clients to ensure timely resolutions
Manage report requests from suppliers, passengers, bookers, and customers
Drive continuous improvement by analysing KPIs and identifying process optimizations
Ensure all situations are reported, recorded, and handled according to quality standards
Proactively manage communications with clients to “control the narrative”
Act as the coordination point for internal stakeholders who receive complaints directly
Provide account management support, including portal queries and account implementation assistance

Outcomes

Document and visualize processes, timelines, and task durations
Create and maintain a Customer Care dashboard and reporting
Ensure response time within 48 business hours
Achieve average resolution time within 72 business hours
Deliver standard customer reporting on a regular basis
Reduce overall complaint percentage and repeated complaints
Contribute to customer satisfaction rate improvements
Support training of future team members and back-up capacity

Your profile

2+ years of experience in customer care, client management, or operations (travel, mobility, or service industry is a plus)
Strong multitasking ability with excellent verbal and written communication skills
Problem-solving and decision-making mindset, with a proactive approach
Skilled in active listening and managing sensitive situations with empathy
Ability to prioritize effectively and focus on what is urgent and important
Comfortable with data and reporting to monitor performance and improvements
Strong English communication skills (Dutch or other European languages are a plus)

Why us?

NS Business Card: We’ve got your commuting costs covered. Prefer driving? We’ll handle your travel expenses.

Experience Our Service: Wondering why our clients rave about our cab service? You can use it twice a year yourself.

Healthy Lifestyle: Need a snack? Grab some fresh fruit from the canteen. We have meal discount options for our employees as well.

On-site Gym: Keep your energy levels up with access to our fully equipped office gym.

Holiday Allowance: We provide 8% holiday allowance, so you can enjoy your time off.

Vacation Days: Relax and recharge with 25 days of vacation each year.

Remote Work: Hybrid working model (2 days from home), with the possibility of working 2 weeks from abroad.

Pension Contribution: We contribute 2.5% toward your pension to support your future.

Ready to make an impact on customer experience at a fast-growing international company? Apply today and join our team!","hiringOrganization":{"@type":"Organization","name":"Get-e","sameAs":"https://get-e.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hoofddorp","addressCountry":"The Netherlands","addressRegion":"Europe"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-08-28","description":"If you enjoy being at the leading edge of delivering exceptional service and ensuring client satisfaction, you have found the right team.

As a Client Service Delivery Specialist IV within JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support. Your primary focus will be to address client inquiries, process transactions, troubleshoot issues, and identify opportunities to refer services based on client needs. You will be expected to apply your knowledge of our policies and procedures to solve problems. Your work will have a significant impact on our team and clients, and you will be expected to make decisions within established procedures.

Job responsibilities \n\n\n

Provide daily support within our operations, addressing client inquiries, processing transactions, and troubleshooting issues using your knowledge of our policies and procedures.
Identify opportunities to refer services based on client needs, leveraging your understanding of our financial products and market trends.

\n\n\nRequired qualifications, capabilities and skills \n\n\n

Baseline knowledge of client service operations, including transaction processing, troubleshooting, and service referral.
Demonstrate ability to apply policies and procedures to solve non-routine problems.
Possess excellent communication skills with demonstrated ability to utilize probing questions to accurately assess inquiry or request.
Ability to work in a fast-paced environment, adapt to change, and work effectively in a team environment.
Strong interpersonal and communication Skills to effectively interact with clients and address their inquiries.
Ability to accurately process transactions and ensure data integrity.
Skills to manage multiple tasks efficiently in a fast-paced environment.
Ability to identify common issues and provide straightforward solutions.
Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time.

\n\n

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

","hiringOrganization":{"@type":"Organization","name":"JPMorgan Chase & Co.","sameAs":"https://www.jpmorganchase.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Navi Mumbai, Maharashtra, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":18,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-08-28","description":"

Company Description

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-tobe-missed annual events where buyers and sellers build relationships, see and show products and do business.

Job Description

This role is based in our Boulder Office

Key Accountabilities

Deliver exceptional customer service by responding to all inquiries within 24 business hours, demonstrating ownership and accountability for resolution.
Manage multi-channel customer communications including phone calls, voicemail, email, chat, and social media platforms with professional expertise.
Conduct comprehensive reviews of event websites, ensuring optimal accuracy, functionality, and user experience for both external and internal stakeholders.
Utilize problem-solving skills to diagnose issues and implement effective solutions that address customer concerns promptly.
Collaborate with cross-functional teams and vendors to research, identify, and implement innovative service enhancements and process improvements.
Demonstrate proficiency across multiple registration platforms to complete or create registrations with attention to detail.
Maintain meticulous tracking of exhibitor schedules through various communication channels, ensuring all stakeholders remain informed.
Partner with operations teams to develop customer pricing kits and establish competitive pricing structures.
Lead the development and management of comprehensive exhibitor service kits for assigned events, including exhibitor services, vendor information, and booth regulations.
Travel to conferences, tradeshows, vendor meetings, and client sites as required (approximately 20% annually).
Serve as the primary point of on-site contact across different disciplines with particular emphasis on Floor Management responsibilities.
Perform additional duties as assigned by management, demonstrating flexibility and initiative.

Qualifications

Associate degree or equivalent experience
Minimum 1 years of customer service experience, event coordination, or project management of exhibitors required
Intermediate computer skills required
Excellent oral and written communication required
Demonstrated proficiency in multi-channel customer engagement, including email, phone, chat, and in-person interactions
The pay range for this role is $50,000 - $53,000 depending on experience
This posting will expire 7/30

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

Our benefits include:

Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

","hiringOrganization":{"@type":"Organization","name":"Informa Group Plc.","sameAs":"https://www.informa.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boulder, CO , United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":19,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-09-04","description":"<div class=\"benefits\">\n <div><strong>Benefits:</strong></div>\n <ul>\n <li>401(k) matching</li>\n <li>Bonus based on performance</li>\n <li>Company parties</li>\n <li>Competitive salary</li>\n <li>Dental insurance</li>\n <li>Health insurance</li>\n <li>Opportunity for advancement</li>\n <li>Paid time off</li>\n <li>Training & development</li>\n <li>Vision insurance</li>\n <li>Wellness resources</li>\n </ul>\n</div>\n<div class=\"trix-content\">\n <div> </div><div>\n<strong> SUMMARY: </strong><br><br>To ensure timely and accurate processing of customer calls and emails, act as liaison between the respondent banks and FNBB’s Operations Division, the Federal Reserve Bank/any other Correspondents, and participate in bank-related activities. <br><br>Client Services Specialists serve respondent bank customers by conducting a variety of tasks related to products and services offered by FNBB to include operational services support (wires, coin and currency, check adjustments, check fraud, Instant Pay, International, NetLink), research requests, problem resolutions, training, and other miscellaneous support. <br><br>This person must conduct themselves in a professional manner to build and maintain the trust and respect of customers, both internal and external. All employees of FNBB are expected to conduct business in a courteous, friendly, professional manner and their behavior should at all times be above reproach. <br><br>Telephone and email etiquette should be above reproach at all times.<br><br>\n</div><div> <strong>ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:<br><br></strong>- Promptly answer the Client Services/Operator telephone and emails<br>- Communicate with customers to identify areas of need and resolve quickly and efficiently <br>- Assist customers with requests, transactions, research, reconciliation, and problem resolution<br>- Create detailed cases in Salesforce for all telephone conversations and emails with customers - include the initial discussion, any research, and the resolution<br>- Acts as liaison between respondent banks, the Federal Reserve Bank, and other Correspondent banks/upstreams<br>- Respond to inquiries from other FNBB departments and offices <br>- Contact respondent banks concerning overdrawn accounts<br>- Responsible for audits and bank monitoring as assigned<br>- Become proficient with FNBB's NetLink online banking system - including Paylogics and international platforms<br>- Become proficient in FNBB's RSA token management software<br>- The Baton Rouge Office front desk is under Client Services. Client Services Specialists that are not assigned to this desk will serve as backup for the front desk for breaks, vacations, etc. as assigned<br>- Continuing education of banking industry rules and regulations<br>- Maintain a thorough understanding of all FNBB services and identify opportunities for new business through the monitoring of trip reports and Salesforce cases<br>- Contribute ideas and information for the development of education materials to be used for customer and/or internal training<br>- Attend industry events and/or conferences as assigned <br>- Other duties as assigned by the Client Services Manager</div><div><strong> </strong></div>\n</div>","hiringOrganization":{"@type":"Organization","name":"First National Bankers Bank","sameAs":"https://www.bankers-bank.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Baton Rouge, LA, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"Client Services Specialist","datePosted":"2025-09-02","description":"

Client Services Specialist

Department: Client Services

Employment Type: Full Time

Location: Columbia, Missouri

Compensation: $18.00 / hour

Description

Our Client Services Specialists are not a call center, these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients. \n
This dedication to continued learning contributes to the client experience as well as the company’s overall goals and culture.

Requirements for success as part of our elite Client Services team:

React swiftly and competently to inbound sales opportunities and actively address client needs
Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up
Obtain Gear Expert® level knowledge of product lines and internal procedures
Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
Provide customer feedback to internal parties, continually improving our approach to excellence

Ideal candidate qualities include:

The desire to work with people continuously and to be a problem solver
Fluency with technology
Excellent personal, as well as written and oral communication skills
Strong organizational skills
Autonomous decision-making and problem resolution skills
The desire to be part of a team and to be a high performer

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

Health, Vision & Dental Insurance with company contributions
- Company HSA Contributions
- Add On Insurance Options: Accident, Short Term Disability, etc.
\n
Free Employee Assistance Program: 24/7 access
Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
Volunteer Paid Time Off: Give back to our community & get paid!
401k Matching Options with no Vesting Requirements

Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!

\n\nThis job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

\nThe GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.

#ZR","hiringOrganization":{"@type":"Organization","name":"GME Supply","sameAs":"https://gmesupply.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbia, Missouri","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Client Services Specialist - Healthcare","datePosted":"2025-08-04","description":"

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

By working closely with our clients to deeply understand their needs, we are able to develop solutions that are truly best-in-class. We choose to be specialists rather than generalists, so that we have the expertise required to solve even the most complex challenges. Our entrepreneurial approach promotes innovation, integrity and a constant focus on delivering the best solutions for our clients.

You will be providing an efficient service to a portfolio of clients in respect of their healthcare schemes including, Private Medical Insurance, Dental, Travel, Cash Plan, Health Screening and Employee Assistance Programme. The schemes will largely be Age Rated schemes but may also include Experience rated and International Healthcare schemes

Consultants, Senior Consultants and Principals will be responsible for managing the client relationship and Client Service Specialists will be responsible for providing support, which will include regular face to face and Teams meetings.

As this role will take instructions from various team members on a daily basis, being well organised is an essential skill.

Key Result Areas

Provide support to colleagues in respect of their clients’ Private Medical Insurance & other healthcare schemes. This will include a variety of tasks including but not limited to:

Demonstrate a good knowledge of the Private Medical Insurance (PMI) market (including age rated, experience rated, provider policies, funding mechanisms and overall propositions).
Provide excellent client support in areas of PMI and additional Healthcare products including Dental cover, Group Travel, Employee Assistance Programmes, Health Screening and Cash Plans.
Promptly and proficiently, deal with all client queries or issues keeping your consultant appraised at all times.
Ensuring that healthcare scheme renewal communications are issued to clients in a timely and accurate manner that is in line with team procedures. Provide assistance to consultants and clients for all switch of insurers.
Effectively update reporting documents in a timely manner for MI purposes.
Analysing data, peer reviewing client reports and supporting tender and new business activities.
Building strong relationships with insurer/supplier contacts and sharing knowledge/experience with the team.
Building strong relationships with WNS team, providing support where required for training and peer review
Ensuring company systems are up to date for client portfolios

Policy, Process and Procedures:

You follow process and best practice that is relevant to your role and compliant with business policy.
Constructively you suggest process improvements to deliver workable solutions.
In a collaborative way you challenge wider processes to enable and drive improvements to service whilst ensuring compliance.

Customer Focus and Relationships:

The exceptional customer experience that you provide will drive improved retention and enables the opportunity for cross and upselling of our business portfolio of solutions.
You will work closely with the Client Service Manager - Healthcare within their area of responsibility to ensure that the administration of our clients’ group policies is carried out in accordance with relevant policies.
You build strong internal, client and provider relationships based on respect that develops and builds loyalty, retention and increased client benefit spend.

Market Knowledge & Technology

You stay up to date and proactively seek to broaden your market knowledge and understanding of key trends.
You understand the need for accurate client data in the systems including contacts, existing portfolios, markets and partners.
You understand the scope and advantage of our technology platforms, to client’s business needs.
You embrace Technology in order to deliver outstanding client solutions.

Compliance and Personal Development

The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its Directors and employees. Specifically:

You actively undertake personal development to ensure up to date knowledge and understanding of best practice.
You are aware of the need and sources of compliance and understand and apply compliance.
You ensure that HR and Training & Competency records are up to date and meet the Operating Entity and/or Group’s requirements.
You operates in an honest, professional and ethical manner.
You are able to adapt best practice to the situation in hand within the framework of compliance.
Strict adherence to the Group Employee Code of Conduct which strongly aligns to the FCA’s code of conduct that all regulated entities must adhere to under the SM&CR.
Completes all relevant regulatory training and ensure you remain competent to carry out role

Knowledge, Skills, Behaviours and Experience

Good knowledge and understanding of group healthcare policies is preferred, primarily UK PMI, Dental schemes, Cash Plans, Health Screening and Travel schemes. Knowledge of other employee benefits would be beneficial.
You have Microsoft Office knowledge and are able to use Excel to formulate spreadsheets as required.
You can create a basic Word document with text and manipulate template reports.

You strive to be “the best you can be” to deliver high standards of work for the benefit of your clients.
Your professionalism increases the positive aspect of customer-experience and underpins their loyalty.
You take ownership of your portfolio and proactively manage the associated workload, flagging client risks and opportunities.
You are conscientious, orderly and disciplined with good organisational and time management skills.
You are motivated with a strong desire to learn about the corporate group healthcare industry.
You have a good attention to detail.
You are a team Player.
You lead by example and act as a role model for Howden Employee Benefits & Wellbeing.
You interpret change, what it means to the business, and the action you need to take to support the change.
Your positive attitude and analytical insight enable consultants to retain and close more business.

Experience in administration.
Experience of working with an Employee Benefits Consultancy or with an Insurance Provider is preferred but not essential.
CII IF7 qualified, preferred but the business supports training towards this.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent","hiringOrganization":{"@type":"Organization","name":"Howden","sameAs":"https://www.howdengroupholdings.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London - One Creechurch Place, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"Client Services Specialist (Clubs)","datePosted":"2025-08-06","description":"

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

As a Ticketing/ Client Services Specialist in the Clubs Division at AXS, you will provide front-line, top-notch service and support for our clients at box offices nationwide. You will act as a relationship manager and tech support; advise, assist, and advocate for ticketing venue partners and provide support for all AXS products and services.

What you will do
• Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
• Develops expertise on all products/services, remaining current with all new releases.
• Responds to support and service requests from client/venue.
• Facilitates the sharing of best practices, offering advice on event and promotion configuration.
• Tracks and reports all client interactions to ensure consistent, high-quality service.
• Troubleshoots and resolves or escalates technical support issues.
• Assists with event and promotion configuration for full-service clients.

What you will bring
• 2-4 years Live event ticketing and event programming experience
• High School Diploma or its equivalency (BA/BS Degree Preferred)
• Proficiency with Microsoft Office including Word, Excel, and Outlook
• Proven ability to quickly master new end-user software applications
• Demonstrated written and verbal communication skills
• Ability to provide service in a fast-paced, high-pressure environment
• Ability to successfully handle multiple priorities and complete tasks in a timely manner

Bonus Points If You Have
• Experience with Ticket Operations for a venue

Pay Scale: $24.00

Bonus: This position is Not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What’s in it for You?

Extraordinary People – we’re not kidding!
Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

Stage 1: 20-30 min virtual interview (recruiter)
Stage 2: Take Home Assessment
Stage 3: 60-min virtual interview (hiring manager)
Stage 4: 60-min in-person interview (team/ peers)

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't \"check every box\" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

","hiringOrganization":{"@type":"Organization","name":"AXS","sameAs":"https://www.axs.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles, California","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"Client Services Specialist - Healthcare","datePosted":"2025-08-05","description":"

Who are we?

As this role will take instructions from various team members on a daily basis, being well organised is an essential skill.

Key Result Areas

Provide support to colleagues in respect of their clients’ Private Medical Insurance & other healthcare schemes. This will include a variety of tasks including but not limited to:

Demonstrate a good knowledge of the Private Medical Insurance (PMI) market (including age rated, experience rated, provider policies, funding mechanisms and overall propositions).
Provide excellent client support in areas of PMI and additional Healthcare products including Dental cover, Group Travel, Employee Assistance Programmes, Health Screening and Cash Plans.
Promptly and proficiently, deal with all client queries or issues keeping your consultant appraised at all times.
Ensuring that healthcare scheme renewal communications are issued to clients in a timely and accurate manner that is in line with team procedures. Provide assistance to consultants and clients for all switch of insurers.
Effectively update reporting documents in a timely manner for MI purposes.
Analysing data, peer reviewing client reports and supporting tender and new business activities.
Building strong relationships with insurer/supplier contacts and sharing knowledge/experience with the team.
Building strong relationships with WNS team, providing support where required for training and peer review
Ensuring company systems are up to date for client portfolios

Policy, Process and Procedures:

You follow process and best practice that is relevant to your role and compliant with business policy.
Constructively you suggest process improvements to deliver workable solutions.
In a collaborative way you challenge wider processes to enable and drive improvements to service whilst ensuring compliance.

Customer Focus and Relationships:

The exceptional customer experience that you provide will drive improved retention and enables the opportunity for cross and upselling of our business portfolio of solutions.
You will work closely with the Client Service Manager - Healthcare within their area of responsibility to ensure that the administration of our clients’ group policies is carried out in accordance with relevant policies.
You build strong internal, client and provider relationships based on respect that develops and builds loyalty, retention and increased client benefit spend.

Market Knowledge & Technology

You stay up to date and proactively seek to broaden your market knowledge and understanding of key trends.
You understand the need for accurate client data in the systems including contacts, existing portfolios, markets and partners.
You understand the scope and advantage of our technology platforms, to client’s business needs.
You embrace Technology in order to deliver outstanding client solutions.

Compliance and Personal Development

You actively undertake personal development to ensure up to date knowledge and understanding of best practice.
You are aware of the need and sources of compliance and understand and apply compliance.
You ensure that HR and Training & Competency records are up to date and meet the Operating Entity and/or Group’s requirements.
You operates in an honest, professional and ethical manner.
You are able to adapt best practice to the situation in hand within the framework of compliance.
Strict adherence to the Group Employee Code of Conduct which strongly aligns to the FCA’s code of conduct that all regulated entities must adhere to under the SM&CR.
Completes all relevant regulatory training and ensure you remain competent to carry out role

Knowledge, Skills, Behaviours and Experience

Good knowledge and understanding of group healthcare policies is preferred, primarily UK PMI, Dental schemes, Cash Plans, Health Screening and Travel schemes. Knowledge of other employee benefits would be beneficial.
You have Microsoft Office knowledge and are able to use Excel to formulate spreadsheets as required.
You can create a basic Word document with text and manipulate template reports.

You strive to be “the best you can be” to deliver high standards of work for the benefit of your clients.
Your professionalism increases the positive aspect of customer-experience and underpins their loyalty.
You take ownership of your portfolio and proactively manage the associated workload, flagging client risks and opportunities.
You are conscientious, orderly and disciplined with good organisational and time management skills.
You are motivated with a strong desire to learn about the corporate group healthcare industry.
You have a good attention to detail.
You are a team Player.
You lead by example and act as a role model for Howden Employee Benefits & Wellbeing.
You interpret change, what it means to the business, and the action you need to take to support the change.
Your positive attitude and analytical insight enable consultants to retain and close more business.

Experience in administration.
Experience of working with an Employee Benefits Consultancy or with an Insurance Provider is preferred but not essential.
CII IF7 qualified, preferred but the business supports training towards this.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond

Reasonable adjustments

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent","hiringOrganization":{"@type":"Organization","name":"Howden","sameAs":"https://www.howdengroupholdings.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London - One Creechurch Place, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"Client Services Specialist - Healthcare","datePosted":"2025-08-05","description":"

Who are we?

As this role will take instructions from various team members on a daily basis, being well organised is an essential skill.

Key Result Areas

Provide support to colleagues in respect of their clients’ Private Medical Insurance & other healthcare schemes. This will include a variety of tasks including but not limited to:

Demonstrate a good knowledge of the Private Medical Insurance (PMI) market (including age rated, experience rated, provider policies, funding mechanisms and overall propositions).
Provide excellent client support in areas of PMI and additional Healthcare products including Dental cover, Group Travel, Employee Assistance Programmes, Health Screening and Cash Plans.
Promptly and proficiently, deal with all client queries or issues keeping your consultant appraised at all times.
Ensuring that healthcare scheme renewal communications are issued to clients in a timely and accurate manner that is in line with team procedures. Provide assistance to consultants and clients for all switch of insurers.
Effectively update reporting documents in a timely manner for MI purposes.
Analysing data, peer reviewing client reports and supporting tender and new business activities.
Building strong relationships with insurer/supplier contacts and sharing knowledge/experience with the team.
Building strong relationships with WNS team, providing support where required for training and peer review
Ensuring company systems are up to date for client portfolios

Policy, Process and Procedures:

You follow process and best practice that is relevant to your role and compliant with business policy.
Constructively you suggest process improvements to deliver workable solutions.
In a collaborative way you challenge wider processes to enable and drive improvements to service whilst ensuring compliance.

Customer Focus and Relationships:

The exceptional customer experience that you provide will drive improved retention and enables the opportunity for cross and upselling of our business portfolio of solutions.
You will work closely with the Client Service Manager - Healthcare within their area of responsibility to ensure that the administration of our clients’ group policies is carried out in accordance with relevant policies.
You build strong internal, client and provider relationships based on respect that develops and builds loyalty, retention and increased client benefit spend.

Market Knowledge & Technology

You stay up to date and proactively seek to broaden your market knowledge and understanding of key trends.
You understand the need for accurate client data in the systems including contacts, existing portfolios, markets and partners.
You understand the scope and advantage of our technology platforms, to client’s business needs.
You embrace Technology in order to deliver outstanding client solutions.

Compliance and Personal Development

You actively undertake personal development to ensure up to date knowledge and understanding of best practice.
You are aware of the need and sources of compliance and understand and apply compliance.
You ensure that HR and Training & Competency records are up to date and meet the Operating Entity and/or Group’s requirements.
You operates in an honest, professional and ethical manner.
You are able to adapt best practice to the situation in hand within the framework of compliance.
Strict adherence to the Group Employee Code of Conduct which strongly aligns to the FCA’s code of conduct that all regulated entities must adhere to under the SM&CR.
Completes all relevant regulatory training and ensure you remain competent to carry out role

Knowledge, Skills, Behaviours and Experience

Good knowledge and understanding of group healthcare policies is preferred, primarily UK PMI, Dental schemes, Cash Plans, Health Screening and Travel schemes. Knowledge of other employee benefits would be beneficial.
You have Microsoft Office knowledge and are able to use Excel to formulate spreadsheets as required.
You can create a basic Word document with text and manipulate template reports.

You strive to be “the best you can be” to deliver high standards of work for the benefit of your clients.
Your professionalism increases the positive aspect of customer-experience and underpins their loyalty.
You take ownership of your portfolio and proactively manage the associated workload, flagging client risks and opportunities.
You are conscientious, orderly and disciplined with good organisational and time management skills.
You are motivated with a strong desire to learn about the corporate group healthcare industry.
You have a good attention to detail.
You are a team Player.
You lead by example and act as a role model for Howden Employee Benefits & Wellbeing.
You interpret change, what it means to the business, and the action you need to take to support the change.
Your positive attitude and analytical insight enable consultants to retain and close more business.

Experience in administration.
Experience of working with an Employee Benefits Consultancy or with an Insurance Provider is preferred but not essential.
CII IF7 qualified, preferred but the business supports training towards this.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond

Reasonable adjustments

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent","hiringOrganization":{"@type":"Organization","name":"Howden","sameAs":"https://www.howdengroupholdings.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London - One Creechurch Place, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":25,"item":{"@type":"JobPosting","title":"Client Services Specialist - Healthcare","datePosted":"2025-08-04","description":"

Who are we?

As this role will take instructions from various team members on a daily basis, being well organised is an essential skill.

Key Result Areas

Provide support to colleagues in respect of their clients’ Private Medical Insurance & other healthcare schemes. This will include a variety of tasks including but not limited to:

Demonstrate a good knowledge of the Private Medical Insurance (PMI) market (including age rated, experience rated, provider policies, funding mechanisms and overall propositions).
Provide excellent client support in areas of PMI and additional Healthcare products including Dental cover, Group Travel, Employee Assistance Programmes, Health Screening and Cash Plans.
Promptly and proficiently, deal with all client queries or issues keeping your consultant appraised at all times.
Ensuring that healthcare scheme renewal communications are issued to clients in a timely and accurate manner that is in line with team procedures. Provide assistance to consultants and clients for all switch of insurers.
Effectively update reporting documents in a timely manner for MI purposes.
Analysing data, peer reviewing client reports and supporting tender and new business activities.
Building strong relationships with insurer/supplier contacts and sharing knowledge/experience with the team.
Building strong relationships with WNS team, providing support where required for training and peer review
Ensuring company systems are up to date for client portfolios

Policy, Process and Procedures:

You follow process and best practice that is relevant to your role and compliant with business policy.
Constructively you suggest process improvements to deliver workable solutions.
In a collaborative way you challenge wider processes to enable and drive improvements to service whilst ensuring compliance.

Customer Focus and Relationships:

The exceptional customer experience that you provide will drive improved retention and enables the opportunity for cross and upselling of our business portfolio of solutions.
You will work closely with the Client Service Manager - Healthcare within their area of responsibility to ensure that the administration of our clients’ group policies is carried out in accordance with relevant policies.
You build strong internal, client and provider relationships based on respect that develops and builds loyalty, retention and increased client benefit spend.

Market Knowledge & Technology

You stay up to date and proactively seek to broaden your market knowledge and understanding of key trends.
You understand the need for accurate client data in the systems including contacts, existing portfolios, markets and partners.
You understand the scope and advantage of our technology platforms, to client’s business needs.
You embrace Technology in order to deliver outstanding client solutions.

Compliance and Personal Development

You actively undertake personal development to ensure up to date knowledge and understanding of best practice.
You are aware of the need and sources of compliance and understand and apply compliance.
You ensure that HR and Training & Competency records are up to date and meet the Operating Entity and/or Group’s requirements.
You operates in an honest, professional and ethical manner.
You are able to adapt best practice to the situation in hand within the framework of compliance.
Strict adherence to the Group Employee Code of Conduct which strongly aligns to the FCA’s code of conduct that all regulated entities must adhere to under the SM&CR.
Completes all relevant regulatory training and ensure you remain competent to carry out role

Knowledge, Skills, Behaviours and Experience

Good knowledge and understanding of group healthcare policies is preferred, primarily UK PMI, Dental schemes, Cash Plans, Health Screening and Travel schemes. Knowledge of other employee benefits would be beneficial.
You have Microsoft Office knowledge and are able to use Excel to formulate spreadsheets as required.
You can create a basic Word document with text and manipulate template reports.

You strive to be “the best you can be” to deliver high standards of work for the benefit of your clients.
Your professionalism increases the positive aspect of customer-experience and underpins their loyalty.
You take ownership of your portfolio and proactively manage the associated workload, flagging client risks and opportunities.
You are conscientious, orderly and disciplined with good organisational and time management skills.
You are motivated with a strong desire to learn about the corporate group healthcare industry.
You have a good attention to detail.
You are a team Player.
You lead by example and act as a role model for Howden Employee Benefits & Wellbeing.
You interpret change, what it means to the business, and the action you need to take to support the change.
Your positive attitude and analytical insight enable consultants to retain and close more business.

Experience in administration.
Experience of working with an Employee Benefits Consultancy or with an Insurance Provider is preferred but not essential.
CII IF7 qualified, preferred but the business supports training towards this.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond

Reasonable adjustments

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent","hiringOrganization":{"@type":"Organization","name":"Howden","sameAs":"https://www.howdengroupholdings.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London - One Creechurch Place, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Client Services Specialist-Senior","datePosted":"2025-08-07","description":"

Overview

The Client Services Specialist Senior is responsible for meeting the servicing needs of large Corporate, Real Estate, Business Banking, and Private Client Group clients through the integrated delivery of Depository, Loan, and Treasury Management services. The role requires applying banking knowledge to effectively support clients and ensure that their needs are met in a timely and efficient manner while following banking procedures and regulatory requirements.

Principal Duties & Responsibilities:

Accountable for ensuring client retention and satisfaction by efficiently by promptly and efficiently addressing all service requests and inquiries.
Initiates outreach to clients as needed to provide exceptional service, ensuring adherence to company policies and regulatory requirements.
Independently handles loan servicing requests, including advances, pay-downs, statement and bill copies, billing issues, insurance, escrows, flood insurance, and related items, ensuring accurate and timely processing.
Manages the onboarding of new clients by opening and processing all type of account, products, and services.
Serves as the primary point of contact for client servicing, maintaining comprehensive knowledge of the relationship:\n
- Issues, collects, and reviews required deposit account documents and disclosures via DocuSign or in-person collection.
- Ensures all documents are uploaded in the system within the defined timeframe for account opening, in line with CNB P&P.
- Coordinates with Electronic Banking and Treasury Management on onboarding status, completion of forms, implementation, or necessary training.
- Completes customer profiles/CIP, Bizchex-Chexsystem, ownership information, and account profiles, performing list checks, OFAC & Google searches.
- Sets up and maintains analysis composites to ensure accurate data representation, collaborates with cross-functional teams to integrate necessary account information, and ensures that all client data is properly linked and balanced for analysis and reporting.
- Handles Domestic & International Wire Transfers, Internal Transfers, Stop Payments, Cashier’s Checks, Debit Cards, in line with CNB P&P.
Responsible for ensuring Regulatory Excellence:\n
- Decision Making or collecting proper approvals and enter decisions on overdrafts in EIM (within their authorized limits).
- The first client contact to collect missing documents and other applicable items/ documents relating to new Deposit/loan accounts.
- The first client contact to satisfy BSA/RFI requests. Completion of BSA requests within defined timeframe noted in the request; this includes (but not limited to): RFIs which includes EDD/KYC-updates, PO Alert, OFAC, High Risk Review & Other.
- Ensures compliance with regulatory requirements including completion of KYCs/EDDs when onboarding clients and continue updates.
- Completion of Regulatory Excellence Consultant (REC) findings requests within defined timeframe noted in the request.
- Responsible for follow up activities related to new onboarding and maintenance requests using varies system reports. Follow-up activities included but not limited to account funding, TM implementation, Online Banking set-up, KYC status. Follow up with a phone call, to answer any questions, concerns, ensure customer is completely set up.
- Escalate all unresolved issues related to the above mentioned tasks to the RM or Supervisor.
Completes Reg E disputes, resolves fraud, check disputes, check processing errors, and other activities related to the Aithent system.
Accountable for managing and processing all client requests or inquiries related to deposit accounts, including, but not limited to:\n
- CIS maintenance changes.
- Correcting CIP errors.
- Closing accounts and completing the closing code reason.
- Address changes.
- Change of Signer maintenance (including the issuance and collection of all appropriate signature documents and disclosures).
- Deposit Research (statements, check copies, balance inquiries, etc.).
Accountable for ensuring the proper disposition of all exception items from Deposit Operations and the Non-Post database related to the clients served.
Composes and types letters, emails, and other special reports related to clients’ needs (e.g., Excel sheet, PowerPoint, org chart).
Responsible for organizing and maintaining client files for deposits and loans, including the creation of customer folders and subfolders as requested.
Maintains strong product knowledge and attends training as needed to cross-sell bank products.
Assesses client needs and cross-sells bank products and services, referring opportunities to relevant departments, including lending, Treasury Management, or Wealth Management.
Effectively communicates with other departments within the bank, fully understanding the importance of teamwork and communication.
Maintains ongoing communication with Relationship Managers regarding client activities, issues, RFIs status, compromised accounts, and potential opportunities (Pipeline).
Participates in on-site client visits and relationship reviews, as needed.
Ensures adherence to the Bank’s operational, regulatory, and security policies and procedures.
Facilitates the collection of required items from clients for RMs as outlined in the loan-closing checklist for new loans, modifications, renewals, and other related requests
Supports RM’s Dashboard/pipeline management, creates opportunities, completes KYC in collaboration with RMs, coordinates payoffs/releases, fee waivers, and resolves past dues, maturing loans, Minimum Deposit Requirement, and Covenants.
Collects, reviews, and uploads loan-required ticklers (covenants) in accordance with loan conditions.

Qualifications

5-7 years of experience in client service, with a preference for roles within the financial services industry.
Demonstrated ability to address client inquiries, resolve issues, and provide comprehensive support in a financial services environment.
In-depth expertise in banking products and services, specializing in loan servicing, depository, and treasury management products.
Ability to work independently and efficiently in a high-pressure environment, while ensuring client satisfaction through effective task management.
Proficient in utilizing loan/depository systems and banking software for processing transactions, managing client accounts, and resolving system issues.
Expertise in Microsoft Word, Excel, and Outlook, with advanced capabilities in generating reports, analyzing data, and communicating effectively through office applications.
Advanced verbal and written communication skills, with the ability to convey complex banking concepts to clients and colleagues in a clear and professional manner.
Strong attention to detail, with a demonstrated ability to manage multiple tasks simultaneously, ensuring high standards of quality and accuracy.
Advanced interpersonal skills, phone etiquette, and customer service capabilities, with experience in managing client relationships and professionally addressing inquiries.

Education

Bachelor's Degree in Business or equivalent work experience.
An equivalent combination of education and relevant professional experience may be considered in lieu of a degree.

Special Instructions to Candidates

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.

","hiringOrganization":{"@type":"Organization","name":"City National Bank of Florida","sameAs":"https://www.citynational.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami, FL, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"Bilingual Client Services Specialist","datePosted":"2025-08-14","description":"

About the day-to-day:

Respond to incoming customer calls and email inquiries in a timely and professional manner, within agreed service levels.
Strive to resolve customer issues and queries at first contact and demonstrate ability to build and maintain strong client relationships.
Maintain a positive, empathetic, and professional attitude towards customers at all times.
Support customer requests for opening accounts, including handling transactions and supporting customers who walk into the branch.
Interact with customers to identify their financial needs and refer them to the appropriate expert or guide them to alternative channels such as online banking.
Ensure key performance indicators are met to maintain call center service levels, emails, and call quality to contribute to team business efficiency targets.
Stay up to date with all product and services offered by the Peoples Group family of financial services.
Adhere to all compliance regulations and procedures.

About the Qualifications:

Flexible to work Eastern or Pacific time business hours depending on business needs.
Demonstrated ability to build and maintain strong customer relationships, while consistently providing a high standard of service.
Excellent communication skills both verbal and written. Must be Bi-Lingual in French and English. Excellent interpersonal, organizational and time management skills
Excellent problem-solving skills with a great attention to details
Adaptable and able to work well under pressure and deadlines.
A self-starter who can work with minimal supervision.
Minimum two years’ experience in a customer service role.
Minimum one year experience in financial services, branch experience preferred.
Working knowledge of AML/KYC requirements.
Strong computer skills, with proficiency in Word, Excel and Outlook.
Knowledge of banking products including high interest savings accounts and term deposits.
Knowledge of banking systems, such as DNA.

About us

Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values: Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to join. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.

About the work environment:

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We offer:

A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
Competitive salaries, profit sharing, RRSP matching and benefits from day one.
Generous paid time off to help achieve a healthy work-life balance.
A strengths-based approach, ensuring we work together more effectively.
A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

Help us get to know you better by answering our application questions! Your participation is expected as an essential part of our selection process.

NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.

","hiringOrganization":{"@type":"Organization","name":"Peoples Group","sameAs":"https://www.peoplestrust.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Toronto, Ontario, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"V104- Client Services Specialist","datePosted":"2025-08-14","description":"

Job Duck is hiring a virtual

V104- Client Services Specialist

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary

If you’re someone who thrives on meaningful conversations and enjoys being the first point of contact for people seeking help, this role is for you. You’ll guide potential clients through their first steps, ensuring they feel heard, supported, and informed. Every day, you’ll make a real impact by connecting individuals with the legal support they need. This position is ideal for someone who’s proactive and passionate about delivering excellent service with empathy and professionalism.

• Monthly Compensation: 1,150 USD to 1,220 USD.

Responsibilities include, but are not limited to:

•Answer inbound calls from potential clients and return callers
•Place outbound calls to follow up with leads and missed messages
•Qualify first-time callers using training materials
•Process inquiries from voicemail, email inbox, and Yelp
•Manage potential clients in the CRM pipeline and ensure timely follow-up Schedule consultations (in-person, phone, or Google Meet)
•Prepare summaries for attorney review and follow up accordingly Process payments and send payment links for paid consultations
•Prepare and present bi-weekly and monthly reports to leadership
•Track and advise on referral accuracy from call answering service
•Upload, organize, and flag received client documents
•Occasionally translate live or written communications (ENG-SPA)
•Draft and prepare client agreements

Key Skills:

• Confident phone communication
• Customer service experience
• Bilingual fluency in Spanish and English
• Professional written and verbal English proficiency
• Tech-savvy
• Strong organizational and time management skills

Traits and Values:

• Friendly and welcoming demeanor
• Patient and calm under pressure
• Adaptable to changing processes and tools
• Proactive and solution-oriented
• Pleasant and courteous in all interactions
• Professional in conduct and communication
• Quick to learn new systems and workflows
• Independent but comfortable asking questions

Requirements:

• Minimum of 1 year of experience in client intake and/or customer service
•Comfortable working with VoIP phone systems, scheduling tools, and digital communication platforms
• Full professional proficiency in English and Spanish
•Your own PC or laptop, headset, and high-speed internet (at least 10 Mbps download speed and 5 Mbps upload speed)
•A quiet, private workspace
• Ability to work independently and collaboratively
• Strong attention to detail and follow-through

Softwares:

• Slack
• Google Workspace
• Microsoft Office
• Clio Grow
• Dropbox
• Vonage

Working Schedule: Monday to Friday, 8:30 AM – 5:30 PM PST.

Timezone: Pacific Standard Time (PST), U.S.

Languages:

English, Spanish

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team.

Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.

","hiringOrganization":{"@type":"Organization","name":"Job Duck","sameAs":"https://jobduck.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote - Mexico","addressCountry":"Mexico","addressRegion":"North America"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Client Services Specialist (Japanese)","datePosted":"2025-08-15","description":"

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who we are.

Let's talk about the cool stuff you do at Axi!

Your EDGE assignment/You will:

Be the primary point of contact for clients, delivering personalized support and addressing their inquiries, concerns, and requests in a timely, empathetic, and professional manner.
Proactively and effectively manage and follow up on the inquiries/complaints of the current/prospective clients in accordance with established internal policies and department SOPs.
Perform trade investigation/validation/affirmation for MT4.
Escalating any cash adjustments required and compliance issues.
Collaborate with internal teams within the Retail Services Division, Settlements and Compliance, to deliver a highly personalized client experience.
Understand customers 'needs and convert constructive feedback to management.
Manage escalations to Senior managers and relevant stakeholders as appropriate.
Ensure adherence to quality standards, regulatory requirements, and protocols while meeting KPI and SLA consistently both individually and as a team.
Be the subject matter expert with Axi's trading products and platforms and keep up to date on general market conditions to attend inquiries and provide first-class trading experience.

Are you the one?

Proven experience in a customer service role, preferably within the financial services industry.
Excellent communication and interpersonal skills with the ability to empathize with clients.
Strong verbal and written communication skills in English and Japanese.
Strong problem-solving abilities and a keen attention to detail.
Ability to work well in a team environment and collaborate effectively with colleagues and other departments.
Proficiency in using CRM and service desk systems, preferably Zendesk and Salesforce.
Ability to multitask and prioritize workload in a fast-paced environment.
Commitment to continuous learning and professional development.
Self-driven and proactive mindset, not afraid of taking on challenges or responsibilities.
This role entails the need for the candidate to be able to work on rotating night shift and weekend shifts.

Axi's bag of delights

Competitive and attractive compensation.
Extensive learning opportunities, such as professional training and certifications and soft skills development.
21 annual leave days per year.
Health Insurance

Axi's interview journey

Talent Acquisition Interview (45 minutes)
Take Home Assessment (1 day)
Hiring Manager Interview (1 hour)

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

","hiringOrganization":{"@type":"Organization","name":"Axi","sameAs":"https://www.axi.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Concierge/Client Services Specialist","datePosted":"2025-08-15","description":"

Description

Join one of the most innovative, forward-thinking law firms in the country. As a Concierge and Client Services Specialist on the Saxton & Stump team, you’ll be joining a culture of excellence and teamwork, mixed with a strong focus on investing in our team and the community. We understand that the new legal environment requires a different type of approach to all aspects of the business, and we’ve built that into the way we recruit, the way we structure our team, and the way we value customer service.

This individual will ensure that clients have an exceptionally positive experience when working with our organization. This role is highly visible, often serving as the first point of contact between Saxton & Stump and clients visiting or calling our offices. The selected candidate will have a significant impact on the overall client experience and the perception of our brand. A portion of time will be dedicated to administrative support for the firm’s attorneys.

Responsibilities

Concierge and Administrative tasks:

Back up for Front desk coverage daily: greet clients and visitors with a smile and ensure five-star hospitality is provided during the visit
Provide legal administrative support to attorneys and paralegals to include but not limited to expense reports, uploading legal documents to iManage (electronic filing system), scanning projects, document preparation and assembly of workbooks, and other administrative tasks as assigned
Process incoming and outgoing mail and packages daily
Assist Concierge Services Manager with scheduling conference rooms and communicating effectively with all team members to ensure schedule coordination.
Place catering orders for food, beverages, and refreshments as necessary and set up/clean up meeting rooms accordingly.
Prepare all meeting rooms with proper equipment, technology, and accessories.
Provide overall office management, such as ordering office supplies and maintaining public spaces, including conference rooms, lobby, and breakrooms.
Support File Specialist with file maintenance, including file room organization, closing and thinning files as backup support when needed
Answer and direct incoming calls on a multi-line phone system and assist with responding to inquiries.
Daily errand runs to Courthouse, post office and other locations daily.
Some planning for events and firm functions

Requirements

Skills/Experience

High energy and genuine enthusiasm for achieving five-star internal and external client service.
Demonstrate the ability to think strategically, anticipate work needs and find solutions to overcome obstacles independently.
Tech-savvy with the ability to learn new systems and processes quickly.
Demonstrated ability to communicate confidently and collaborate with individuals at all levels of the organization.
Must be well-organized and detail-oriented with excellent written and verbal communication skills and maintain a positive attitude.
Must have excellent time management skills.
Ability to work independently and in a team setting.
Friendly and welcoming attitude, with the spirit to serve.
Ability to multi-task and work within deadlines.
Ability to troubleshoot and proactively provide solutions to overcome obstacles
Successfully navigate a fast-paced professional services environment and prioritize and adapt to changing workload demands.
Self-motivated and proactive, recognizing tasks that need to be completed and willing to complete them with a positive attitude.

Qualifications/Requirements

1-3 years of experience in a professional environment is preferred
Ability to be flexible to the needs of the firm based on events. May require some evenings and weekend hours at times
Legal administration or related field preferred
Proficiency in Windows 10 and Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams
Familiar and comfortable with video conferencing software (Microsoft Teams, Zoom, or similar) – preferred but not required
Reliable transportation and ability to run errands as needed

Compensation

Salary is negotiable, Saxton & Stump offers a competitive salary, as well as a comprehensive benefits package, including medical, dental, and vision insurance, a 401k plan, and the opportunity for professional growth.

Who We Are

Join one of the most innovative, forward-thinking law firms in the country. As a member of the Saxton & Stump team, you’ll be joining a culture of excellence and teamwork, mixed with a strong focus on investing in our team and the community. We understand that the new legal environment requires a different type of approach to all aspects of the business, and we’ve built that into the way we recruit, the way we structure our team, and the way we value customer service. Apply today and be a part of the future of legal and consulting services.

","hiringOrganization":{"@type":"Organization","name":"Saxton & Stump","sameAs":"https://www.saxtonstump.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"York, PA, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":31,"item":{"@type":"JobPosting","title":"Senior Client Services Specialist","datePosted":"2025-08-27","description":"

Company Overview

\n\n

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.  

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.   

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.  

\n\n

Senior Client Services Specialist

The Senior Client Services Specialist (Senior CSS) for Portfolio Migrations plays a key role in overseeing complex, multi-property transitions into and out of the Asset Living portfolio. This position requires a high level of autonomy, cross-departmental coordination, and client relationship management to ensure seamless onboarding, migration, and offboarding processes for large-scale portfolios. The Senior CSS serves as the primary point of contact for assigned migrations, guiding internal teams, ensuring adherence to timelines, and proactively identifying and resolving issues.

\n\n

Essential Duties & Responsibilities

Lead Complex Portfolio Migrations: Manage end-to-end migration processes for multi-property portfolios, ensuring timelines, deliverables, and client expectations are met.
Primary Client Liaison: Serve as the point of contact for clients during migrations, facilitating communication, addressing concerns, and ensuring a high level of satisfaction.
Cross-Functional Coordination: Partner with internal teams (Operations, Marketing, Treasury, IT, Legal, Training, etc.) to align on requirements, remove roadblocks, and maintain visibility across all stakeholders.
Strategic Planning: Develop migration timelines, identify dependencies, and adjust strategies as needed to ensure a smooth transition.
Process Improvement: Recommend and implement enhancements to migration processes, tools, and templates to drive efficiency and consistency across projects.
Mentorship & Support: Serve as a resource and escalation point for Client Services Specialists (CSSs) assigned to individual tasks within a portfolio migration.
Documentation & Reporting: Maintain accurate migration trackers, status updates, and client-facing deliverables, ensuring they are updated in real time for visibility.
Issue Resolution: Anticipate and address potential challenges before they escalate, coordinating with appropriate departments for resolution.
Portfolio Nuances: Understand and manage unique portfolio requirements (e.g., client-specific Yardi instances, banking arrangements, MSAs, and third-party integrations).
Travel Requirement: This position does not require travel.

Education & Experience

Bachelor’s degree or equivalent experience required.
4–6 years of experience in client services, property management, or transitions.
Experience leading large-scale, multi-property projects preferred.
Proven experience in client services, property transitions, or portfolio migrations, ideally within the multifamily or real estate industry.
Strong leadership skills with the ability to guide cross-functional teams without direct authority.
Exceptional organizational skills, with the ability to manage multiple properties and deadlines simultaneously.
Advanced problem-solving skills with a proactive approach to identifying and resolving challenges.
Excellent communication and interpersonal skills, capable of building trust with both clients and internal teams.
Proficiency in Microsoft Office Suite, SharePoint, Yardi, and CRM platforms.
Ability to work independently and collaboratively in a fast-paced environment.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.

#LI-Remote

","hiringOrganization":{"@type":"Organization","name":"Asset Living","sameAs":"https://www.assetliving.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Client Services Specialist (Arabic)","datePosted":"2025-09-04","description":"

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus.

Who we are.

Let's talk about the cool stuff you do at Axi!

Your EDGE assignment/You will:

Be the primary point of contact for clients, delivering personalized support and addressing their inquiries, concerns, and requests in a timely, empathetic, and professional manner.
Proactively and effectively manage and follow up on the inquiries/complaints of the current/prospective clients in accordance with established internal policies and department SOPs.
Perform trade investigation/validation/affirmation for MT4.
Escalating any cash adjustments required and compliance issues.
Collaborate with internal teams within the Retail Services Division, Settlements and Compliance, to deliver a highly personalized client experience.
Understand customers 'needs and convert constructive feedback to management.
Manage escalations to Senior managers and relevant stakeholders as appropriate.
Ensure adherence to quality standards, regulatory requirements, and protocols while meeting KPI and SLA consistently both individually and as a team.
Be the subject matter expert with Axi's trading products and platforms and keep up to date on general market conditions to attend inquiries and provide first-class trading experience.

Are you the one?

Proven experience in a customer service role, preferably within the financial services industry.
Excellent communication and interpersonal skills with the ability to empathize with clients.
Fluent Arabic and excellent command of the English Language.
Strong problem-solving abilities and a keen attention to detail.
Ability to work well in a team environment and collaborate effectively with colleagues and other departments.
Proficiency in using CRM and service desk systems, preferably Zendesk and Salesforce.
Ability to multitask and prioritize workload in a fast-paced environment.
Commitment to continuous learning and professional development.
Self-driven and proactive mindset, not afraid of taking on challenges or responsibilities.
This role entails the need for the candidate to be able to work on rotating night shift and weekend shifts.

Axi's bag of delights

Competitive and attractive compensation.
Extensive learning opportunities, such as professional training and certifications and soft skills development.
21 annual leave days per year.
Health Insurance

Axi's interview journey

Talent Acquisition Interview (45 minutes)
Take Home Assessment (1 hour)
Hiring Manager Interview (1 hour)

","hiringOrganization":{"@type":"Organization","name":"Axi","sameAs":"https://www.axi.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cyprus","addressCountry":"Cyprus","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":33,"item":{"@type":"JobPosting","title":"Senior Client Services Specialist","datePosted":"2025-09-02","description":"

Position Closing Date: September 15, 2025

Number of Positions: One (1)

Type of Position: Full time Permanent

Who is Redstone, and What’s Our Mission?

Redstone is a leading Association Management Company (AMC) in Canada. Our vibrant team provides administrative, financial, marketing, and event services for not-for-profit associations and corporate clients all over the world.

As a rapidly growing agency, we’re big on career growth and development, investing in our team to help them thrive. Here, you’ll take on real responsibility, tackle exciting challenges, and have the freedom to make a meaningful impact on our clients’ organizations. The scale and scope of what we do might just surprise you, and with the dynamic pace of change, we stay sharp, agile, and always open to new ideas. Sound like your kind of place? Keep reading… 🤞

Your Role in Our Journey
As our Senior Client Services Specialist, you’ll manage complex portfolios that include board and committee governance, certification and accreditation programs, membership growth strategies, and high-level client project – even stepping into Executive Director responsibilities. Reporting to the Team Lead, Client Services, your work will directly shape client success, strengthen community connections, and support the long-term impact of the organizations we serve. If you’re passionate about client service, strategic problem-solving, and guiding volunteer leadership, we can’t wait to meet you!

Your Role in Action:

Client Relationships: Collaborate with Redstone teams to ensure client projects run smoothly. Build strong, trusting relationships with volunteer committees and Boards of Directors, ensuring satisfaction with every interaction;
Board & Committee Support: Provide comprehensive support including scheduling meetings, preparing agendas, taking minutes, and following up on action items. Support boards in the strategic planning process;
Membership Services: Oversee membership renewals, registrations, and certification programs. Manage exams, including proctoring, scoring, and delivering results;
Member Engagement: Lead communications such as announcements, newsletters, email campaigns, and website updates. Deliver regular reporting on membership and engagement trends;
Administration:\nManage daily client inquiries across inboxes, phone lines, and meetings. Maintain accurate databases (membership, sponsorship, attendee, etc.) and process client mail in a timely manner;
Event Support:\nAssist the events team with onsite execution and logistics during high-volume periods; and
Executive Director Services:\nAct as Executive Director on assigned accounts, providing advisory services and leadership. Manage complex boards and sophisticated project portfolios with confidence and professionalism.

You’ll Thrive in this Role if:

You’re comfortable working in a dynamic agency environment where you’ll manage multiple clients and priorities at the same time;
You have a Bachelor’s degree or diploma in Business Administration, Business, Communications, Not-for-Profit Management, or a related field;
You have 3-5+ years of experience in a client-facing role with a strong background in project coordination, administration, volunteer services etc.; and
You have experience working with Boards of Directors, committees, and/or in the not-for-profit sector, and understand board governance and how volunteer leadership operates.

Serious Bonus Points if:

You have experience working with association management companies, or agencies; and/or
You are bilingual in English / French (an asset), with strong verbal and written communication skills in both languages.

Compensation Expectations for the Role:

We believe in fair, transparent, and growth-focused compensation. Our salary bands are designed to ensure equity across roles (and internally), with most new hires starting at the lower end to allow room for development and progression. That said, we recognize and reward experience – strong, seasoned candidates may start higher within the band.

🤑 Starting salary: $70,000 (Full salary band: $70,000 - $84,000).

💊 Health, drug, dental, and vision benefits.

❤️‍🩹 Employer paid life insurance.

🧘 Paid sick days, personal days, and wellness days.

⛄ Paid time off between Christmas and New Years.

Redstone Life and Culture:
At Redstone, our culture is built on trust, growth, and connection. We empower our team to take ownership of their work, make meaningful contributions, and push the boundaries of their skill sets – all while providing the support needed to thrive. We believe every challenge is an opportunity to learn, excel, and create impact.

We’re also a people-first company. We foster a positive, inclusive, and sociable environment where every voice is heard, and genuine connections are built; whether through collaboration, intentional events, or just having fun together.

Everything we do is guided by our “Core Four” values: People, Trust, Impact, and Extra Mile – the foundation of how we work, grow, and support our clients across diverse industries.

Why choose us?
We provide each employee the freedom to work when they are most productive and we understand the need to have a work-life blend, because we have that need too. Here are just a few more reasons to work at Redstone:

😎 Flexible working hours.

💻 Hybrid work environment.

🌎 Work from anywhere for up to 45 days.

👩‍🎓 Opportunities to attend in-person and virtual conferences, workshops, industry accreditation and certifications for personal and professional growth through the company.

✈️ Travel opportunities to work at our events alongside our talented event staff.

🎉 Company events and team initiatives: team lunches, activity challenges, book club, happy hours, game nights, holiday and summer parties, charity participation, and more!

Be yourself. We like it that way:
At Redstone, we are committed to fostering an inclusive, accessible, and equitable workplace where everyone feels valued and supported. We believe that embracing diversity, equity, inclusion, and belonging (DEIB) not only strengthens our team but also enhances the services we provide to our clients. We strive to create a workplace that reflects the communities we serve by building a team with diverse backgrounds, skills, and perspectives. If you require accommodations at any stage of the hiring process, please let us know – we are happy to support your needs.

","hiringOrganization":{"@type":"Organization","name":"Redstone Agency Inc.","sameAs":"https://redstoneagency.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Toronto, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":34,"item":{"@type":"JobPosting","title":"Equity Client Services Specialist","datePosted":"2025-09-03","description":"

Job Description:

Job Title: Equity Client Services Specialist

Corporate Title: Assistant Vice Present

Location: Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Be part of something special at Bank of America Chester. Part of a leading global financial institution, we are looking for high potential individuals to join us in driving our people forward. Bank of America Chester is an exciting, diverse workplace where we are committed to delivering a great client experience to the businesses and individuals who call Chester home. Join our team today and find a rewarding, global career.

Job Description:
This job is responsible for conducting day-to-day activities to support business and clients globally by developing a deep understanding of the organization and services offered to resolve complex client inquiries.Job expectations include ensuring all activities are performed with a high degree of accuracy and comply with all regulations and policies while driving solutions that best meet our clients’ needs.

Responsibilities:

Improves and simplifies the client experience, reducing manual touchpoints
Ensures transactions are completed in an accurate and timely manner, managing escalations as needed
Supports the preparation of frequent reports and other measures of data
Drives operational initiatives both internally across the organization and with clients to drive efficiencies, increase revenues and reduce risk
Identifies and flags potential risks in a timely manner

Requirements:

Preferred experience in client services, account management or a similar operations/client facing role within financial services.
An understanding of regulatory and documentation requirements for institutional client servces.
Excellent communication and interpersonal skills, with the ability to build trust with clients and internal teams.
Highly organised with the ability to manage multiple onboarding processes simultaneously in a fast-paced environment.
Proficiency in using workflow tools and familiarity with onboarding platforms is a plus.

Other Skills:

Excellent communications skills and ability to present to a senior audience.
Ability to work under pressure in a team environment.
Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
Self-motivated and able to work unsupervised. Able to manage own time and know when to escalate.
Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.
Excels in working among diverse viewpoints to determine the best path forward.
Experience in connecting with a diverse set of clients to understand future business needs.
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

Benefits of working at Bank of America Ireland:

Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
Use of a flex fund to use towards benefits
Access to free counselling through an Employee Assistance Programme and virtual GP services
Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

","hiringOrganization":{"@type":"Organization","name":"Bank of America","sameAs":"https://www.bankofamerica.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chester, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":35,"item":{"@type":"JobPosting","title":"Commercial Client Services Specialist","datePosted":"2025-09-05","description":"

The commercial client services specialist operates as a connection between retail, treasury management and Healthcare Bank and deposit operations regarding VRU, commercial banking, online and mobile banking and treasury management services. Uses knowledge of treasury management, commercial banking, and deposit products to serve Bell Bank’s commercial customer base effectively and efficiently. They provide solutions for customers who encounter complex issues with online banking, mobile banking, text banking or VRU. In addition to taking direct calls from clients, they receive escalated calls from bank employees. This team will act as a one-stop place for customers to go to resolve any questions, or issues that may arise.

Primary Duties:

Leadership Expectations

Facilitate and accept change within Bell’s Values and Bottom Line.

Internal and External Technical Support

Monitor incoming tickets in the service managing tool.
Build rapport with retail customers, commercial clients and employees; understand and represent customers’ needs when communicating internally; and at the direction of leadership or senior members of the department, guide customers to the best solutions.
Handle ACD calls from internal bank employees and external customers related to online banking for retail, commercial and HealthcareBank support queues. Resolve incidents in one call.\n
- Listen and communicate clearly and effectively both verbally and non-verbally, while providing computer hardware and software support remotely to retail customers and commercial clients.
- Use appropriate tools to remote into retail customers’ and commercial clients’ computer or mobile device to guide them through updating software or hardware, including drivers needed for remote deposit.
- Respond to retail customer, commercial client and employee requests as it relates to online and commercial services products or treasury management services within established SLA requirements. This includes granting temporary limit increases, Digital Banking maintenance, or assisting with login access.
\n
Log all incoming calls and secure message requests.
Continually review existing processes, test new processes and continually identify improvements.
Partner with the appropriate departments to research and resolve questions and issues for clients.
Follow appropriate escalation process to unsure unresolved customer incident or request are addressed within proper timeframe
Maintain expertise and proficiency with all currently used mobile devices and related IOS and Android software, PC and Mac desktop operating systems and other peripheral devices, online browsers, malware and virus software.\n
- Assist with the installation and implementation of new remote deposit scanners for commercial clients.
\n
Assist team with processing scheduled tasks as needed which require expertise from commercial client services, including and not limited to, $5 statements, DOT.NET cases, Proofpoint statements, audits on temporary limit decreases, voicemail messages and system-generated notifications which require action.
Recommend updates to policies and procedures for commercial client service products and treasury management services.\n
- This includes the development of help sheets, user guides and FAQs for online users during training, as well as procedures used by commercial client services to provide day-to-day support.
\n
Complete small tasks with coaching and/or teaching and collaborate with team members on larger efforts of work, following department procedures.
Assist with testing online or mobile banking prior to the release of new Digital Banking products or services.
Be receptive to guidance for learning commercial banking, embracing feedback, and continuously improving.

Commercial Client Services Specialist II

Primarily supports tier 2 queue line
Able to evaluate issues related to automated enrollment
Conducts research for large statement process problems
Assists in advanced NACHA file troubleshooting
Responsible for RD Client Hardware, Software and Scanner issues.
Responsible for Zelle for Business
Able to recognize deficiencies in title and environmental under supervision of senior staff.
Must be able to be on-call 24 hours support

Bell Bank Culture, Policy and Accountability Standards:

Know by name and face as many customers and employees as possible, calling them by name as often as possible.
Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
Know, understand, and live the company values and bottom line.
Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
Prompt and reliable attendance.
Perform other duties as assigned.

Job Skills Required:

B.A. in Business Administration, Finance, or related field; or an equivalent amount of experience within the banking industry.
CCSS I – 1+ year of customer service experience and/or technical support experience, preferred.
CCSS II – 2+ years of customer service experience and/or technical support experience, preferred.
Proficiency in banking deposit products and customer service.
Knowledge of PC and Mac operating systems, browsers, malware and virus software, Citrix, and proxy services that may be used by commercial customers is desirable.
Ability to occasionally work additional hours to meet coverage needs for commercial client services or meet project deadlines.
Ability to work effectively both within a team, and as an individual contributor, in an unpredictable environment.
Ability to analyze problems and respond swiftly to unpredictable challenges.
Ability to recall guidelines and procedures and absorb new ideas and concepts quickly.
Must be able to travel independently throughout the company and to customer locations as needed.
Work flexible hours outside of standard shifts when required to support bank needs and client expectations.\n
- Participate in after hours on-call rotation schedule.
\n

","hiringOrganization":{"@type":"Organization","name":"Bell Bank","sameAs":"https://bell.bank/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fargo, ND, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":36,"item":{"@type":"JobPosting","title":"Senior Client Services Specialist","datePosted":"2025-09-09","description":"

Company Overview

\n\n

Senior Client Services Specialist

\n\n

Essential Duties & Responsibilities

Lead Complex Portfolio Migrations: Manage end-to-end migration processes for multi-property portfolios, ensuring timelines, deliverables, and client expectations are met.
Primary Client Liaison: Serve as the point of contact for clients during migrations, facilitating communication, addressing concerns, and ensuring a high level of satisfaction.
Cross-Functional Coordination: Partner with internal teams (Operations, Marketing, Treasury, IT, Legal, Training, etc.) to align on requirements, remove roadblocks, and maintain visibility across all stakeholders.
Strategic Planning: Develop migration timelines, identify dependencies, and adjust strategies as needed to ensure a smooth transition.
Process Improvement: Recommend and implement enhancements to migration processes, tools, and templates to drive efficiency and consistency across projects.
Mentorship & Support: Serve as a resource and escalation point for Client Services Specialists (CSSs) assigned to individual tasks within a portfolio migration.
Documentation & Reporting: Maintain accurate migration trackers, status updates, and client-facing deliverables, ensuring they are updated in real time for visibility.
Issue Resolution: Anticipate and address potential challenges before they escalate, coordinating with appropriate departments for resolution.
Portfolio Nuances: Understand and manage unique portfolio requirements (e.g., client-specific Yardi instances, banking arrangements, MSAs, and third-party integrations).
Travel Requirement: This position does not require travel.

Education & Experience

Bachelor’s degree or equivalent experience required.
4–6 years of experience in client services, property management, or transitions.
Experience leading large-scale, multi-property projects preferred.
Proven experience in client services, property transitions, or portfolio migrations, ideally within the multifamily or real estate industry.
Strong leadership skills with the ability to guide cross-functional teams without direct authority.
Exceptional organizational skills, with the ability to manage multiple properties and deadlines simultaneously.
Advanced problem-solving skills with a proactive approach to identifying and resolving challenges.
Excellent communication and interpersonal skills, capable of building trust with both clients and internal teams.
Proficiency in Microsoft Office Suite, SharePoint, Yardi, and CRM platforms.
Ability to work independently and collaboratively in a fast-paced environment.

#LI-Remote

","hiringOrganization":{"@type":"Organization","name":"Asset Living","sameAs":"https://www.assetliving.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":37,"item":{"@type":"JobPosting","title":"Client Services Specialist (Clubs) - AXS","datePosted":"2025-08-06","description":"

The Role

Bonus Points If You Have
• Experience with Ticket Operations for a venue

Pay Scale: $24.00

Bonus: This position is Not eligible for a bonus under the current bonus plan requirements.

What’s in it for You?

Extraordinary People – we’re not kidding!
Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

Stage 1: 20-30 min virtual interview (recruiter)
Stage 2: Take Home Assessment
Stage 3: 60-min virtual interview (hiring manager)
Stage 4: 60-min in-person interview (team/ peers)

*This schedule may be subject to change.

More about AXS

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

","hiringOrganization":{"@type":"Organization","name":"AEG","sameAs":"https://www.aegworldwide.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles, CA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":38,"item":{"@type":"JobPosting","title":"Treasury Management Client Services Specialist","datePosted":"2025-09-08","description":"

PlainsCapital Bank is currently looking to hire a Treasury Management Client Services Specialist in Dallas, Texas. This position will initially be located in Irving, Texas but will soon transition to our Turtle Creek location in Dallas, Texas. The Treasury Management Client Services Specialist is responsible for the delivery of highly personalized client service engagements with the ultimate goal of delivering a one-call resolution. Will serve as the front-line contact for all Treasury Management commercial clients and will assist with complex solutions and other projects as needed.

Provides highly personalized client service for all Treasury Management products and services with the ability to explain complex solutions in a clear and concise manner.
Owns each customer engagement end-to-end with the ultimate goal of providing a one call resolution.
Engages and owns customer request with internal and external partners through to completion.
Proactively listens and deploys solutions for all TM products including online banking, receivables and payables, (Ex: RDC, Lockbox, FX, ACH, Wire, Positive Pay, etc.).
Treats customers and coworkers with a high level of professionalism at all times and attends client meetings and trainings in person, as needed.
Performs product demos, user trainings, product filet testing, and technical support for all TM products and services including file testing for ACH, Positive Pay, BAI, etc.
Coordinates communication with Treasury Management sales, back office, and front office staff to ensure timely processing of all requests; completes follow up and follow through style communication.
Maintains high level of fraud awareness with the ability to identify and escalate all TM related fraud occurrences. Stays engaged with customer and communicates best practices to assist with future prevention.
Acts as a liaison for internal and external clients for various treasury product vendors to drive client resolution of products such as Account Recon, Lockbox, Positive Pay, Remote Deposit Capture, etc.
Performs other duties as required.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required and may be changed at the discretion of the Company.

High school diploma, general education degree (GED), or equivalent required; Associates degree or higher preferred.
Two or more years of experience in client/customer support in a financial services environment required; commercial banking strongly preferred.
Proven strong service orientation and professional customer service skills with the ability to spend significant amounts of time answering customer inquiries via phone and email.
Excellent verbal, written, and interpersonal communication skills.
Excellent PC skills, including word processing and spreadsheets via Microsoft Office products, Adobe Pro and other custom applications and systems.
Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
Must be self-motivated with strong attention to detail and accountability.

PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.

Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 55 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.

PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.

PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.

To learn more, please visit us online at plainscapital.com/about.

","hiringOrganization":{"@type":"Organization","name":"Hilltop Holdings","sameAs":"https://www.hilltop.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas, TX, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":39,"item":{"@type":"JobPosting","title":"Client Services Specialist (Medico Legal)","datePosted":"2025-09-11","description":"

Company Description

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Lex Medicus is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

Client Services Specialist is the front line of customer interaction. The Client Services Specialist supports customers through the booking of appointments, building strong relationships and rapport with key clients, cross-selling of services, management of special requests, handling of queries and support with using our online portal; all whilst delivering an exceptional customer experience. The Client Services Specialist role is pivotal to the smooth running of the business through the management of appointments, bookings, document management, report tracking, building relationships with assigned accounts, achieving key KPI targets, and vendor/visitor control.

Job Description

Provide exceptional customer service & product/service information at front house, via telephone and email
Building relationships with assigned accounts
Manage all facets of appointment booking including support with special requests and opportunities to provide additional services
Build sustainable relationships, connections and trust with customers & experts through open and interactive communication, resolution of issues and delivering on promises
Supporting the National Operations Manager with ad hoc tasks
Work collaboratively with all departments to support customer and expert needs
Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
Create bookings for clients from telephone or email correspondence;
Generate sales leads that develop into new customers;
Cross-sell experts and specialties to customers;
Manage all aspects of the bookings process via Salesforce;
Assist in training lawyer/insurers/experts in the use of Salesforce as required;
Manage all aspects of appointments - file and client throughout.
Regular communication with General Manager;
Communicate effectively with File Team and QA;
Adhere to quality standards as per SOPs.
Responding to enquiries sent to info@lexmedicus.com.au;
Competency in document management capabilities
Keep up to date with key administrative knowledge in order to provide effective support as requested;
Participation in regular business development updates and training as part of weekly team meetings;
Promotion of Lex Medicus on social media;
Attending Lex Medicus seminars, functions and training days as required;
Business development communications with lawyers and clients.
Managing Expert availability and supporting their needs in order to enhance their experience
Ensure that facilities are suitable for expert needs;
Identify risks and opportunities relating to service with experts;
Identify risks and opportunities in experts’ schedules.
Build rapport with experts, identifying and assessing their needs to achieve satisfaction and retention
Promote and support practices that are inclusive, responsive, safe and accessible. REF8755D

Qualifications

Qualifications and Experience

Specific Knowledge and Skills

Legal, insurance or medical industry experience – highly regarded
Commercial acumen and genuine enthusiasm to build relationships and provide excellent customer service.
Strong organisational and time management skills
Strong team player
Excellent communication skills and ability to negotiate successful outcomes with customers
Attention to detail
Professional & immaculately presented
Adaptable and reliable

#Lex Medicus

Additional Information

Why join us?

Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
Employee Referral Program – Be rewarded for successfully recommending great talent.
Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
\n

","hiringOrganization":{"@type":"Organization","name":"MedHealth","sameAs":"https://www.medhealth.com.au"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"South Yarra, VIC, Australia","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":40,"item":{"@type":"JobPosting","title":"Client Services Specialist (Theaters and Residencies)","datePosted":"2025-09-03","description":"

The Role

As a Ticketing/Client Services Specialist in the Theaters and Residencies Division at AXS, you will provide front-line, top-notch service and support for our clients at box offices nationwide. You will act as a relationship manager and tech support; advise, assist, and advocate for ticketing venue partners and provide support for all AXS products and services.

What you will do
• Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
• Develop expertise on all products/services, remaining current with all new releases.
• Respond to support and service requests from client/venue.
• Facilitate the sharing of best practices, offering advice on event and promotion configuration.
• Track and reports all client interactions to ensure consistent, high-quality service.
• Troubleshoot and resolve or escalates technical support issues.
• Assist with event and promotion configuration for full-service clients.

What you will bring
• 2-4 years live event ticketing and event programming experience
• High School Diploma or its equivalency (BA/BS Degree Preferred)
• Proficiency with Microsoft Office including Word, Excel, and Outlook
• Proven ability to quickly master new end-user software applications
• Demonstrated written and verbal communication skills
• Ability to provide service in a fast-paced, high-pressure environment
• Ability to successfully handle multiple priorities and complete tasks in a timely manner

Bonus Points If You Have
• Experience with Ticket Operations for a venue

Pay Scale: $24/ hour

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

What’s in it for You?
• A highly visible and strategic role where you will be working with stakeholders across the business, and directly with our high profile sports and music clients.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Curious about the typical interview process for this position? Here's what to expect:

Stage 1: 20-min Recruiter Video Interview
Stage 2: Assessment
Stage 3: 30-min Hiring Manager Video Interview
Stage 4: 1-hr Onsite Interview

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.

\nTo learn more about our culture and values, visit: https://solutions.axs.com/careers/\n \n

More about AEG

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

#LI-Onsite

","hiringOrganization":{"@type":"Organization","name":"AXS","sameAs":"https://www.axs.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles, California","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":41,"item":{"@type":"JobPosting","title":"Senior Client Services Specialist, Pension Business, Japan","datePosted":"2025-07-15","description":"

PGIM is the diversified asset management business of Prudential Financial, Inc. (NYSE: PRU). With $1.39 trillion in assets under management, and 38 offices spanning 16 countries, PGIM is among the world’s top-10 largest asset managers. Comprised of seven self-governing asset management divisions, each PGIM business offers a distinct workplace culture that aligns with the firm’s ultimate objective: to provide premier service to our clients while fostering an inclusive workplace culture that is rooted in trust, respect and equality.

Our Business:

PGIM Fixed Income is a global asset manager offering active solutions across all fixed income markets. With 1000 employees and $862bn assets under management, the company has offices in Newark, London, Paris, Amsterdam, Munich, Zurich, Tokyo, Hong Kong, Singapore and Sydney. Our business climate is a safe inclusive environment, centered around mutual respect, intellectual honesty, transparency and teamwork. Our leaders are focused on talent & culture; dedicated to fostering growth & development at all levels to develop the industry leaders of tomorrow.

Our Role:

In Japan, we started our asset management business in 1988. Since then, we have now come to offer a wide range of investment strategies for multiple asset classes, including fixed income, equities, real estate, and alternatives, managed by PGIM’s investment units. PGIM Japan Co., Ltd. has over ¥21.754 trillion in assets under management for Japanese institutional clients (as of June 2024). For more information, please visit www.pgim.com and https://www.pgim.com/pgim-japan/.

We are looking for a motivated and bright individual to fulfill a unique opportunity within our dynamic environment. We are looking to showcase his/her success through initiative, ownership, analysis, communication and teamwork. This is a good opportunity to make a big impact in our organization, so if this sounds exciting, then Pension Business Department at PGIM Japan might be the place.

Your Impact:

The position is responsible for client services administration and a high level of marketing and investor relations support to the client advisors.

Client Services Administration

Working with the client advisors to translate research materials, marketing materials and fund related documents into Japanese
Working with the reporting team based in both US and Japan to prepare specific quarterly/monthly/weekly/daily servicing reports requested by investors.
In coordination with Compliance as needed, ensuring that marketing/servicing related materials and documents are reviewed in accordance with FSA’s requirements and other local regulatory requirements.
In coordination with Legal, arranging necessary agreements/documents for clients.
Making and leading arrangements for cash inflow/outflow, termination etc. on client accounts with all internal parties involved.

Marketing and Investor Relations

Developing the knowledge of clients and their contact persons: better understand responsibilities/mandates, role within the organization, experience and personal interests.
Developing an awareness of competition by reviewing industry press/surveys, looking out for new vehicles proposed by competitors, new competitors, mergers/restructures
For ongoing client accounts with existing clients, working closely with client advisors, product specialists as well as reporting teams to coordinate any client communications including the distribution of quarterly/annual reports and responding to client requests for information
Working closely with client advisors to follow up on client meetings: ensuring requests/comments expressed during/after the meetings and any further materials to be sent as requested
Management of client database: ensuring that database is always up-to-date with latest contact information

Your Required Skills:

At least 5 years of financial marketing and /or client servicing experience, preferably in the local institutional markets
Fluent in English and Japanese both in writing and speaking
IT literate: familiarity with management of client database (Salesforce), Microsoft Office (particularly PowerPoint and Excel), Access and Internet. Attention to visual aspect of presentations and ability to create and enhance presentations/spreadsheets
Ability to multitask and enjoy working with the client advisors and other internal parties as well. Confidence to make certain decisions and react to client requests in the client advisors’ absence and know when to reach out to client advisors to inform and discuss action
Proactiveness; ability to think forward/plan ahead
Good organizational and management skills with the ability to prioritize efficiently between competing demands.
Time management skills with the ability to plan/coordinate tasks to ensure deadlines are met
Good communication skills with the ability to coordinate all parties involved, foster and maintain effective relationships internally and externally on a local and international basis
Be attentive to details and meticulous to ensure that client database is up to date and consistent
Developing knowledge of Prudential’s product offerings; clients and prospects; and the industry overall over time

Our Culture:

Prudential is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential employees have a unique opportunity to build their career path by owning their development, their career and their future. We encourage employees to utilize the internal “Skills Accelerator” to hone their skills and explore the opportunities available to them within Prudential.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services, some of which may not be available in your area.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

","hiringOrganization":{"@type":"Organization","name":"Prudential Financial","sameAs":"https://www.prudential.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Prudential Tower, 16TH - 17TH FLOOR, 2-13-10 Nagata-cho, Chiyoda-ku, Tokyo, Japan","addressCountry":"Japan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":42,"item":{"@type":"JobPosting","title":"Senior Client Services Specialist, EOR Operations - EMEA","datePosted":"2025-08-29","description":"

About Remote

\nRemote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.\n \nIf you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

This is an exciting opportunity to join Remote during a time of rapid growth and play a pivotal role in shaping how companies onboard talent around the world. As a Senior Onboarding Client Services Specialist, embedded directly within our Onboarding Operations team in our Employe of Record division, you’ll be at the heart of delivering seamless, compliant, and memorable onboarding experiences for both customers and their employees.

You’ll work with a wide range of clients, from fast-growing startups to global enterprises, while collaborating closely with international colleagues across Operations, Customer Experience, Mobility, Payroll, and more. This role offers exposure to global employment practices, the chance to influence onboarding processes at scale, and the ability to see the direct impact of your work on thousands of employees worldwide. At Remote, you’ll have the freedom to work asynchronously in a fully distributed team, while contributing to a company that is redefining how people work and get hired globally.

What you bring

Significant career experience in a customer-facing role such as solutions consulting, employee or customer onboarding, or similar service delivery; bonus points for HR professional services or hands-on HR operations experience
Strong knowledge of onboarding best practices, with extra credit for understanding the global employment landscape
Demonstrated ability to partner cross-functionally (Sales, Customer Success, Solutions Consulting, Operations) to deliver exceptional customer outcomes
Experience designing and managing customer workflows and project implementation plans
Skilled in managing escalations and collaborating with internal stakeholders and leaders to solve complex customer challenges
Creative problem-solving skills with exceptional written and verbal communication
Comfort working with SaaS platforms to deliver excellent client experiences
A polished, professional presence and confidence in customer- and employee-facing video calls
A process-improvement mindset, with experience using automation or integrations to increase speed and efficiency
Ability to thrive in a fast-paced, international environment with a passion for creating a positive impact
Commitment to documentation and asynchronous workflows to support a distributed team
Familiarity with Zendesk or similar ticketing tools (a plus)
Full fluency in English; additional languages are a bonus

Key responsibilities

Act as the primary point of contact for client-facing teams within Remote on all onboarding-related topics, providing expertise on compliant global onboarding practices
Manage onboarding processes for enterprise-level clients that require tailored workflows or high-touch support, guiding them through internal processes and serving as their main contact within the onboarding team
Execute and evaluate employee onboardings to improve service quality and communication, ensuring alignment with customer experience best practices
Manage service delivery for onboarding operations, responding to customers and employees directly via the Help Desk or partnering with the Customer Care team when needed
Provide support to companies and employees on all onboarding-related questions and issues
Collaborate closely with Customer Operations, Customer Care, Customer Experience, and Sales teams to deliver best-in-class client support and meet strict service level agreements
Maintain an up-to-date knowledge base, documentation, and FAQs for onboarding operations, especially for use by go-to-market teams
Partner with other operational teams, including Mobility, Lifecycle, Benefits, and Payroll, to deliver a seamless experience for clients and employees
Continuously gather feedback from customers and employees to identify opportunities to improve the onboarding experience

Practicals

You'll report to: Manager, Onboarding Operations Client Services
Team: Onboarding Operations
Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; EMEA
Start date: As soon as possible

Application process

AI Interview (async)
Interview with a recruiter
Interview with future manager
Interview with team members (no managers present)
Interview with Senior Manager
Bar Raiser interview
Prior employment verification check

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is$32,950—$74,100 USD

Benefits

\n\nOur full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:\n

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

\n\n

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

Please fill out the form below and upload your CV with a PDF format.
We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.

Please note we accept applications on an ongoing basis.

","hiringOrganization":{"@type":"Organization","name":"Remote","sameAs":"https://remote.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote-EMEA"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Senior Client Services Specialist, EOR Operations - EMEA","datePosted":"2025-08-29","description":"

About Remote

What this job can offer you

What you bring

Significant career experience in a customer-facing role such as solutions consulting, employee or customer onboarding, or similar service delivery; bonus points for HR professional services or hands-on HR operations experience
Strong knowledge of onboarding best practices, with extra credit for understanding the global employment landscape
Demonstrated ability to partner cross-functionally (Sales, Customer Success, Solutions Consulting, Operations) to deliver exceptional customer outcomes
Experience designing and managing customer workflows and project implementation plans
Skilled in managing escalations and collaborating with internal stakeholders and leaders to solve complex customer challenges
Creative problem-solving skills with exceptional written and verbal communication
Comfort working with SaaS platforms to deliver excellent client experiences
A polished, professional presence and confidence in customer- and employee-facing video calls
A process-improvement mindset, with experience using automation or integrations to increase speed and efficiency
Ability to thrive in a fast-paced, international environment with a passion for creating a positive impact
Commitment to documentation and asynchronous workflows to support a distributed team
Familiarity with Zendesk or similar ticketing tools (a plus)
Full fluency in English; additional languages are a bonus

Key responsibilities

Act as the primary point of contact for client-facing teams within Remote on all onboarding-related topics, providing expertise on compliant global onboarding practices
Manage onboarding processes for enterprise-level clients that require tailored workflows or high-touch support, guiding them through internal processes and serving as their main contact within the onboarding team
Execute and evaluate employee onboardings to improve service quality and communication, ensuring alignment with customer experience best practices
Manage service delivery for onboarding operations, responding to customers and employees directly via the Help Desk or partnering with the Customer Care team when needed
Provide support to companies and employees on all onboarding-related questions and issues
Collaborate closely with Customer Operations, Customer Care, Customer Experience, and Sales teams to deliver best-in-class client support and meet strict service level agreements
Maintain an up-to-date knowledge base, documentation, and FAQs for onboarding operations, especially for use by go-to-market teams
Partner with other operational teams, including Mobility, Lifecycle, Benefits, and Payroll, to deliver a seamless experience for clients and employees
Continuously gather feedback from customers and employees to identify opportunities to improve the onboarding experience

\n \n

Practicals

You'll report to: Manager, Onboarding Operations Client Services
Team: Onboarding Operations
Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; EMEA
Start date: As soon as possible

Application process

AI Interview (async)
Interview with a recruiter
Interview with future manager
Interview with team members (no managers present)
Interview with Senior Manager
Bar Raiser interview
Prior employment verification check

The annual salary range for this full-time position is$32,950—$74,100 USD

Benefits

\n\n\n\nOur full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:\n

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

\n\n\n\n

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

If that sounds like something you want, apply now!

How to apply

Please fill out the form below and upload your CV with a PDF format.
We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

\n\n\n\n\n

Please note we accept applications on an ongoing basis.

","hiringOrganization":{"@type":"Organization","name":"Remote","sameAs":"https://remote.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote-Central EMEA"}}}},{"@type":"ListItem","position":44,"item":{"@type":"JobPosting","title":"Client Services Specialist (Theaters and Residencies) - AXS","datePosted":"2025-09-03","description":"

The Role

Bonus Points If You Have
• Experience with Ticket Operations for a venue

Pay Scale: $24/ hour

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

Curious about the typical interview process for this position? Here's what to expect:

Stage 1: 20-min Recruiter Video Interview
Stage 2: Assessment
Stage 3: 30-min Hiring Manager Video Interview
Stage 4: 1-hr Onsite Interview

More about AXS

\nTo learn more about our culture and values, visit: https://solutions.axs.com/careers/\n

More about AEG

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

#LI-Onsite

","hiringOrganization":{"@type":"Organization","name":"AEG","sameAs":"https://www.aegworldwide.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles, CA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"Senior Client Services Specialist, Correspondent Lending Operations","datePosted":"2025-09-08","description":"

Reporting to the Senior Manager, Correspondent Lending Operations the Senior Delegated Correspondent Specialist will be the liaison for the Correspondent Delegated business channel. You will communicate with correspondents, vendors and internal business units regarding Conventional, FHA, VA or Non-Agency loans submitted for purchase. The position will conduct due diligence and research based on escalations, questions or guidance needed at any point within the process. All duties will be performed in accordance with PHH’s policies, procedures, guidelines and applicable state and federal regulations.

Job Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Manage a high volume of daily inbound communications, including 50–100 emails and phone calls, addressing inquiries related to underwriting guidelines, product specifications, operational procedures, loan statuses, approvals, purchases, and conditions.
Coordinate and conduct seller pipeline calls on a daily, weekly, or monthly basis, tailored to individual client needs.
Cultivate and maintain effective working relationships with internal teams and external Correspondent Lenders and their staff.
Demonstrate proficiency in reviewing collateral, compliance documentation, underwriting decisions, and closing packages.
Evaluate loan decisions and conditions, and collaborate with management to identify viable alternatives when necessary.
Deliver exceptional customer service within established service-level agreements.
Clearly and concisely communicate the rationale behind required conditions to Correspondent Lenders.
Monitor and report loan statuses, and provide guidance on system navigation and process-related inquiries.
Partner with leadership to support decision-making related to loan and business operations.
Liaise with vendors and Correspondent Sales teams to ensure alignment and issue resolution.
Analyze operational trends and contribute to the development and implementation of process improvements.
Ensure adherence to productivity, quality, and performance standards.
Leverage both onshore and offshore resources to support operational and procedural objectives.
Maintain compliance with applicable laws, regulations, and GSE requirements, staying current with industry changes.
Provide organized and timely escalations to leadership as needed.

Qualifications:

To perform this job successfully, an individual must have the following education and/or experience:

Four year degree from an accredited university with a concentration in business, accounting, finance, or banking or equivalent experience within the Correspondent Lending Operations channel.
A minimum of two years underwriting, Processing or Delegated Correspondent experience required
Strong underwriting or processing and mortgage banking knowledge and skill.
Previous experience in a call center or similar role preferred
Proven interpersonal skills, ability to interact with other departments and vendors in a professional manner.
Demonstrate knowledge and expertise with underwriting guidelines and products inclusive of Conventional, FHA and VA and Non-Agency
Ability to navigate, comprehend and interpret investor guidelines
Familiarity with Encompass and Encompass adjacent software preferred (TPO Connect)
Familiarity with Document Imaging. 
Ability to escalate loans as needed

Training / Licensing Requirements:

Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Work Hours:

This position is to cover the Central Regional. Interested candidates must be comfortable working Central Time Zone Hours.

The salary range for this position is expected to be $83,500 per year, depending on geographic location, experience, and other qualifications of the successful candidate.

#PHH

Onity Group Inc. is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.

PHH Mortgage, a subsidiary of Onity Group Inc., has been providing mortgage lending and servicing solutions since 1984 and is dedicated to maintaining responsible and ethical practices while delivering an exceptional customer experience. PHH offers industry-leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR/Co-Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention. We are one of the largest subservicers of residential mortgages in the United States and one of only two servicers in reverse mortgage lending.

At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.

Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

","hiringOrganization":{"@type":"Organization","name":"Ocwen Financial Corporation","sameAs":"https://www.ocwen.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Senior Client Services Specialist Court Referral Program","datePosted":"2025-09-09","description":"<div class=\"benefits\">\n <div><strong>Benefits:</strong></div>\n <ul>\n <li>403(b)</li>\n <li>Dental insurance</li>\n <li>Health insurance</li>\n <li>Paid time off</li>\n <li>Training & development</li>\n <li>Vision insurance</li>\n </ul>\n</div>\n<div class=\"trix-content\">\n <div>\n<strong>Reports to: </strong>Court Referral Service Manager<br><strong>Dept: </strong>Corporate<br><strong>Entity</strong>: OneOC Corporate<br><strong>FLSA Classification:</strong> Non-Exempt Fulltime<br><strong>Supervises Others: </strong>No<br><strong>Pay Range:</strong> $22-$25 per hour DOE<br><strong><br>Position Purpose:<br></strong><br>Manages a high level of customer satisfaction and quality of work to ensure it is achieved with the supervision of the service manager. Facilitates the Court Referral Program which places court-referred individuals into non-profit community agencies in lieu of jail or fines/fees/restitution as so ordered by the courts, probation or as directed by CLASP agencies. Oversees require record keeping, reporting functions, the staff scheduling of all offices and ensuring daily safekeeping and depositing of program fees.<br><br><strong>Essential Duties and Responsibilities</strong>:<br><br>\n</div><ul>\n<li>Meets all requirements for confidentiality and for management of corporate, finance, and personnel information including distribution controls, secure filing and disposal, and records retention and storage, and is able to meet the duties of the Court Referral Program Client Service Specialists as needed.</li>\n<li>Communicates effectively and courteously with all contacts -- internal and external. Works well with diverse people.</li>\n<li>Maintains current knowledge of and complies with organizational and department policies and procedures.</li>\n<li>Meets all applicable safety requirements for the position and work environment including prompt injury reporting.</li>\n<li>Organizes workload throughout the day to meet project timelines, program duties, and responsibilities, ensuring deadlines are achieved. Minimizes time spent on personal calls and matters. Meets attendance and punctuality requirements, and reports time and attendance accurately.</li>\n<li>Oversees and guides written and verbal communications to ensure clarity, accuracy, proper grammar, and an effective professional tone.</li>\n<li>Supports the vision and goals of OneOC.</li>\n</ul><div>\n<strong>Position Function:<br></strong><br>\n</div><ul>\n<li>Trains and monitors under the supervision of service manager. The Court Referral Program staff, interns, and volunteers in operational protocol to include accurate and timely client placement, customer service expectations, court record- keeping procedures, and cash-handling requirements.</li>\n<li>Creates and maintains the weekly work schedule for staff, interns and volunteers to insure adequate office coverage at all locations. Monitors worked hours. May be required to approve and submit employee timecards and mileage as required by service manager.</li>\n<li>Interviews, screens and places court-referred offenders in community service assignments, physical labor, or other mandated programs for the implementation of alternative sentencing requirements.</li>\n<li>Performs data entry functions for all client records, including court orders, interviews, assignments, completion status, transfers, reassignments, and disposition reports, ensuring all information is accurately updated in the CRP OC System.</li>\n<li>Monitors database reports and mails appropriate correspondence to defendants, as necessary, to ensure timely registration and payment of all fees.</li>\n<li>Processes financial assistance reports and communicates outcomes, accordingly, including notifications to individuals regarding approval or rejection of financial assistance</li>\n<li>Coordinates and administers the Youth Drug and Alcohol Deterrence (YDAD) Program by ensuring trainers are notified of class dates in a timely manner, preparing the training room the day prior to each session, and verifying that credit is applied in the CRP OC System following class completion.</li>\n<li>Closely monitors the accurate collection and safekeeping of program service fee revenues, assuring that cash-handling procedures are consistently followed. Acts as one of two required personnel responsible for daily cash balancing, reports any inaccuracies or discrepancies to Service Manager and Accounting immediately.</li>\n<li>In conjunction with Community Connection staff, liaises with agencies, monitoring and documenting agency compliance with CRP policies and procedures.</li>\n<li>Oversees office equipment maintenance and order office supplies.</li>\n<li>Is in charge in service manager absence and acts accordingly as acting service manager during vacation or absence.</li>\n<li>Performs other duties as dictated by efficient program operations or as assigned by the service manager.</li>\n<li>Other duties as assigned.</li>\n</ul><div>\n<strong>Education and Experience:<br></strong><br>\n</div><ul>\n<li> High school diploma required.</li>\n<li> Bachelor’s degree preferred.</li>\n<li> Two years of office experience performing detailed tasks.</li>\n<li> Must speak, read and write Spanish as well as English. Multilingual preferred.</li>\n</ul><div>\n<strong>Computer & Equipment Skills:<br></strong><br>\n</div><ul>\n<li>Has good general knowledge of computer operations; uses a keyboard and calculator proficiently and with a high degree of accuracy. Accurate typing skills of 35 wpm.</li>\n<li>Uses Microsoft Office Word and Excel as well as Internet and email programs proficiently.</li>\n<li>Oversees Salesforce usage across the team, ensuring accuracy, compliance, and efficiency in data entry and reporting.</li>\n<li>Uses typical office equipment (i.e., ten-key by touch).</li>\n<li>Must be able to Scan and Fax documents.</li>\n</ul><div>\n<strong>Physical Job Requirements:<br></strong><br>\n</div><ul>\n<li>Sits for extended periods of time at a computer station or work desk and while driving in car. Stands and walks throughout the day.</li>\n<li>Uses hands and fingers to operate computers and office equipment for up to 8 hours or more each day.</li>\n<li>Requires clear vision at 20 inches or less with or without corrective lenses and vision sufficient to use equipment and drive a car safely.</li>\n<li>Hearing and speech within normal ranges and sufficient for clear communication face to face and on the telephone.</li>\n<li>Lifts up to 10 pounds regularly and 25 pounds occasionally.</li>\n<li>Exposed to typical office environment conditions and noise levels.</li>\n</ul><div>\n<strong>Mental & Reasoning Requirements:<br></strong><br>\n</div><ul>\n<li>Uses critical thinking skills to create documents and spreadsheets and interpret information furnished in written, oral, diagram, or schedule form.</li>\n<li>Able to set goals based on available information and to plan work in order to meet deadlines. Able to project likely future occurrences based on current or historic data.</li>\n<li>Able to formulate appropriate responses to requests for services and information from internal or external customers.</li>\n</ul><div>\n<strong>Other:<br></strong><br>\n</div><ul>\n<li>Maintains professional behavior, dress and appearance at all times</li>\n<li>Maintains a high level of attendance and is punctual.</li>\n<li>Attends meetings and trainings as requested</li>\n<li>Operates a personal vehicle for business purposes while maintaining a valid driving record and active personal auto insurance, in compliance with organizational policies; submits required documentation as requested.</li>\n<li>May be required to travel outside the local area by car or air for one or more days.</li>\n</ul><div>To apply, please send resume to<strong><em><u> mechevarria@oneoc.org </u></em></strong> with subject line \"Application Senior Client Services Specialist\" <br><br><strong><em>OneOC is proud to be an equal opportunity to employer.</em></strong>\n</div>\n</div>","hiringOrganization":{"@type":"Organization","name":"OneOC","sameAs":"https://www.oneoc.org"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Santa Ana, CA, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Electronic Sales and Client Services Specialist: Global Markets","datePosted":"2025-08-13","description":"

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The Electronic Sales & Client Services Specialist is responsible for managing client relationships and ensuring the smooth operation of electronic trading platforms. This role typically exists in investment banks, brokerage firms, and fintech companies that offer electronic trading solutions for equities, fixed income, foreign exchange (FX), or derivatives. The role acts as a bridge between clients and internal teams, providing technical support, resolving trading issues, and ensuring optimal platform performance
Ideal incumbent will have a post graduate degree in finance with a minimum of 5 years working in a global market’s environment supporting clients on E Commerce platforms. In-depth knowledge of electronic trading systems which include Bloomberg, Fidessa, Flextrade and 360t.A familiarity with FIX protocol and API connectivity, market structure, order types, and algorithmic trading secures

Job Description

Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership

Execute defined business strategy by translating it into the business operations
Communicate policy modification, objective achievement progress and critical success factors to important stakeholders
Ensure the development and implementations of multiple practices in alignment with operational policy and procedural frameworks
Identify interconnected problems, determine its impact and use to develop best fit alternatives, driving practice solutions
Be aware of and responsive to local conditions
Influence the development of appropriate organizational structures, capacity and delivery systems

Client Support & Relationship Management:
Serve as the primary point of contact for electronic trading clients.
Build and maintain strong relationships with institutional clients, hedge funds, and broker-dealers.
Ensure that clients are mapped correctly to provide a high-level processing
Perform system health checks to ensure faultless service operations
Liaise with third party service providers to ensure incidents are resolved using root cause analysis
Work closely with sales and all client names providing on the ground feedback on any query
Ensure that new items deployed meet the needs of customers
Provide training and onboarding support for new clients.
Assist in the creation and refinement of training materials that will be used
Trade Execution & Platform Monitoring:
Monitor electronic trading systems to ensure smooth trade execution.
Troubleshoot and resolve trading issues in real-time.
Collaborate with traders, sales teams, and technology teams to optimize trading flows.
Technical Support & Troubleshooting:
Address FIX protocol connectivity issues and API integration challenges.
Assist clients with algorithmic trading strategies and order routing configurations.
Work with IT and development teams to implement system enhancements.
Regulatory Compliance & Risk Management:
Ensure adherence to market regulations and compliance policies.
Identify and mitigate operational risks related to electronic trading.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

","hiringOrganization":{"@type":"Organization","name":"Absa Group","sameAs":"https://www.absa.africa/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"15 Alice Lane, South Africa","addressCountry":"South Africa","addressRegion":"Africa"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Client Services Specialist for the Division of Tenant & Owner Resources","datePosted":"2025-08-08","description":"

Job Description

The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings. ________________________________________

Your Team:

At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.

Your Impact:

HPD's Division of Tenant & Owner Resources (DTOR) is responsible for the administration of rental subsidy programs that include Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), and Continuum of Care (CoC)-Shelter Plus Care (SPC) and NYC 15/15. Through these programs, HPD serves over 40,000 households and 9,000 landlords in all five boroughs. DTOR is responsible for the initial application screening; confirming eligibility requirements; briefing applicants; and issuing vouchers. DTOR also monitors tenant and landlord compliance of their obligations under each program and continues to administer the ongoing subsidies throughout their participation. These continued activities include processing annual and interim recertifications to update family income/assets, household composition, and rent amounts; tenant moves and transfers; approved rent increases; Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results; and providing customer service to stakeholders through our Client Services office, call center and the DTR Portal.

Your Role:

Client Services Specialists in the Division of Tenant Resources are expected to perform customer service-based functions to provide necessary and important services to assist HPD clients. They provide customer service via telephone using our call center system, on-line via several email accounts and in person by appointments to the public and different stakeholders. Client Services Specialists are also expected to participate in tenant activity programs in projects to coordinate functions to improve tenant-management relations and to improve and encourage participation related to Section 8 dealings. Client Services Specialists will perform duties and responsibilities to ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.

Key Responsibilities:
-\tTake client calls and provide accurate, satisfactory answers to their inquiries and concerns
-\tReview clients account in order to provide them with updates regarding their subsidy program as requested
-\tPrepare and send appropriate correspondence as well as track responses
-\tAssist with reviewing email accounts and virtual mail room in order to route documents to corresponding units
-\tMay perform community outreach to assist Section 8 participation
-\tMay perform administrative work in relation to records, files, invoices and reports including data entry and logging
-\tDocument case files and electronic records, file preparation
-\tAttend mandatory trainings
Preferred skills
-\tExcellent Communication Skills (both orally and in writing)
-\tCall center experience a plus
-\tGreat active listening skills
-\tComfortable working in a fast-paced environment
-\tStrong time management and organizational skills
-\tExcellent troubleshooting skills
_

COMMUNITY ASSOCIATE - 56057

Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to \"1\" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

","hiringOrganization":{"@type":"Organization","name":"City of New York","sameAs":"https://www.nyc.gov"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York City, NY, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Client Services Specialist for the Division of Tenant & Owner Resources","datePosted":"2025-09-09","description":"

Job Description

The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings. ________________________________________

Your Team:

At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.
Your Impact:

HPD's Division of Tenant & Owner Resources (DTOR) is responsible for the administration of rental subsidy programs that include Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), and Continuum of Care (CoC)-Shelter Plus Care (SPC) and NYC 15/15. Through these programs, HPD serves over 40,000 households and 9,000 landlords in all five boroughs. DTOR is responsible for the initial application screening; confirming eligibility requirements; briefing applicants; and issuing vouchers. DTOR also monitors tenant and landlord compliance of their obligations under each program and continues to administer the ongoing subsidies throughout their participation. These continued activities include processing annual and interim recertifications to update family income/assets, household composition, and rent amounts; tenant moves and transfers; approved rent increases; Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results; and providing customer service to stakeholders through our Client Services office, call center and the DTR Portal.

Your Role:

Client Services Specialists in the Division of Tenant Resources are expected to perform customer service-based functions to provide necessary and important services to assist HPD clients. They provide customer service via telephone using our call center system, online via several email accounts and in person by appointments to the public and different stakeholders. Client Services Specialists are also expected to participate in tenant activity programs in projects to coordinate functions to improve tenant-management relations and to improve and encourage participation related to Section 8 dealings. Client Services Specialists will perform duties and responsibilities to ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.

Key Responsibilities:
-\tTake client calls and provide accurate, satisfactory answers to their inquiries and concerns
-\tReview clients account in order to provide them with updates regarding their subsidy program as requested
-\tPrepare and send appropriate correspondence as well as track responses
-\tAssist with reviewing email accounts and virtual mail room in order to route documents to corresponding units
-\tMay perform community outreach to assist Section 8 participation
-\tMay perform administrative work in relation to records, files, invoices and reports including data entry and logging
-\tDocument case files and electronic records, file preparation
-\tAttend mandatory trainings

Preferred skills
-\tExcellent Communication Skills (both orally and in writing)
-\tCall center experience a plus
-\tGreat active listening skills
-\tComfortable working in a fast-paced environment
-\tStrong time management and organizational skills
-\tExcellent troubleshooting skills

COMMUNITY ASSOCIATE - 56057

Overview

Qualifications

Education

Special Instructions to Candidates

Job Details

Description

Qualifications

Job Details

What Cencora offers

Salary Range*

Equal Employment Opportunity

Affiliated Companies:

Company Description

Job Description

Qualifications

Additional Information

Company Description

Job Description

Qualifications

Additional Information

Company Description

Job Description

Qualifications

Additional Information

Responsibilities:

Ensure Autodesk customers have immediate access to all software products purchased; which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issue

Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email

Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests

Provide information on Autodesk Account features and capabilities; conduct “how to” sessions with customers and partners as needed

Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools

Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews

Proficient in technology, including ability to learn platforms our partners/customers interact with to access our products and services, as well as internal applications

Work in a fast-pace, rapidly changing environment while maintaining professionalism with customers, partners, and internal audiences

Educate customers/partners on resources available to self-serve. This may include providing hands-on training, creating effective content; execute readiness call activities and delivering webinars externally/ internally

Create and modify content in shared knowledge base for use by all of internal Autodesk support resources and/or customers and partners

Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners

Communicate and work closely with local sales office to address customer related issues and order questions

Work closely with sales for quarter-end activities such as order entry cut-off dates

Act as a liaison with various departments throughout the company

Be a trusted advisor to internal/external parties

Strong team player; comfortable providing feedback to colleagues

Demonstrate accountability and ownership of tasks and behavior, as well as strong attention to details

This position will be with National Indemnity Company in Omaha, NE and hybrid eligible after six months of employment. This position is not eligible for employer visa sponsorship.

What will you do?

CUSTOMER SUPPORT: Provides excellent customer service to agents, insureds, claimants, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies.

UNDERWRITING SUBMISSION SUPPORT: Supports Underwriting departments by processing various submission steps which may include, indexing, preparing resource documents, and assigning priorities according to standardized procedures.

CUSTOMER INFORMATION UPDATING: Correct and/or update address and contact information in various systems at the direction of Underwriting and/or Client Services teams.

LOSS RUN REQUEST HANDLING: Process written requests from agents and insureds for copies of policy loss runs in accordance with procedures.

What are we looking for?

High school diploma or GED and two years college or equivalent work experience.

One or more years work experience.

Ability to perform basic math

Ability to operate proficiently a personal computer and related software such as Microsoft Office (Excel, Word, etc.)

Who would excel in this role?

Someone with excellent customer service

Someone who has positive and effective customer service

Ability to pay attention to detail

Superior English, grammar, spelling, punctuation and sentence structure

Superior oral and written communication

Someone having excellent oral and written communication with all levels of the organization and with Agents

Enjoys reading and writing documentation

Has strong active listening skills

Someone who can work independently

Strong ability to organize time and resources and handle multiple high priorities

Ability to work well with others

Someone who will maintain confidentiality

Ability to work with detail with accuracy

Ensure Autodesk customers have immediate access to all software products purchased; which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issue

Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email

Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests

Provide information on Autodesk Account features and capabilities; conduct “how to” sessions with customers and partners as needed

Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools

Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews

Proficient in technology, including ability to learn platforms our partners/customers interact with to access our products and services, as well as internal applications

Work in a fast-pace, rapidly changing environment while maintaining professionalism with customers, partners, and internal audiences

Educate customers/partners on resources available to self-serve. This may include providing hands-on training, creating effective content; execute readiness call activities and delivering webinars externally/ internally

Create and modify content in shared knowledge base for use by all of internal Autodesk support resources and/or customers and partners

Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners

Communicate and work closely with local sales office to address customer related issues and order questions

Work closely with sales for quarter-end activities such as order entry cut-off dates

Set your job search on autopilot

Client Services Specialist Jobs

Client Services Specialist, German and Spanish/Italian Speaking

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist

Client Services Specialist - Healthcare

Client Services Specialist (Clubs)

Client Services Specialist - Healthcare

Client Services Specialist - Healthcare

Client Services Specialist - Healthcare

Client Services Specialist-Senior

Bilingual Client Services Specialist

V104- Client Services Specialist

Client Services Specialist (Japanese)

Concierge/Client Services Specialist

Senior Client Services Specialist

Client Services Specialist (Arabic)

Senior Client Services Specialist

Equity Client Services Specialist

Commercial Client Services Specialist

Senior Client Services Specialist

Client Services Specialist (Clubs) - AXS

Treasury Management Client Services Specialist

Client Services Specialist (Medico Legal)

Client Services Specialist (Theaters and Residencies)

Senior Client Services Specialist, Pension Business, Japan

Senior Client Services Specialist, EOR Operations - EMEA

Senior Client Services Specialist, EOR Operations - EMEA

Client Services Specialist (Theaters and Residencies) - AXS

Senior Client Services Specialist, Correspondent Lending Operations

Senior Client Services Specialist Court Referral Program

Electronic Sales and Client Services Specialist: Global Markets

Client Services Specialist for the Division of Tenant & Owner Resources

Client Services Specialist for the Division of Tenant & Owner Resources