Position Title: Client Engagement Specialist

Organization: Jewish Family Service of San Diego

Department: PAHS/Safe Parking Program

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Work Setting: Fully Onsite

Location: Rose Canyon Site

Reports To: Site Supervisor

Pay Range: $20 – $21/hour

Total Compensation:

In addition to standard pay, compensation for this position includes:

Comprehensive, low-cost healthcare coverage for employees
Generous employer 401(k) contributions
Employer-covered life insurance

Time Away From Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

Paid vacation time and sick leave
15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

JFS is looking for a compassionate, mission-driven individual to join the Safe Parking Program team as the Client Engagement Specialist In this role, you have the opportunity to use your Communicational Resource Navigating skills and your service to underserve individuals and families experience to make a meaningful difference in your community and help change lives across San Diego. The Client Engagement Specialist plays an integral role on the team and supports the entire agency by creating a welcoming environment for families experiencing homelessness to enroll in the Rose Canyon lot. This position reports directly to the Site Supervisor and works closely with the Site Supervisor and the rest of the Safe Parking team.

Responsibilities:

Creates a welcoming environment for all Safe Parking participants, current and potential
Guide Participants to their parking location as they enter lot
Completes intake tours, paperwork, and data entry into ETOi database
Complete all agency logs and incident reports in a timely manner
Appropriately communicate any concerns or issues to supervisor
Assist participants with resources for basic needs or programmatic guideline clarification
Ensure programmatic guidelines are being upheld and followed
Conduct daily/nightly attendance checks
Assist in mediating and resolving client concerns
Provide immediate and professional response to any security /safety emergency or disturbance within the Safe Parking site
Treat the parking lot like its home: know everyone who comes in and goes out, knows the needs of the clients and ensure they are connected to someone to get help
Must be alert and active during your shift
Perform other duties as assigned

Skills/Experience/Abilities That Are A Must-Have:

One-year experience in a similar role, or equivalent combination of training, education and experience serving the underserved/unhoused population
Excellent communication skills
Skilled in navigating computer systems, databases and mobile phone technology
Ability to work a flexible overnight schedule, including weekends and holidays
Comfort working in an environment where multiple languages are spoken
Previous social service/housing/homeless experience is preferred, (worked or lived)
Experience setting limits when working with stressed clients, often in some level of urgency and demonstrating good customer service skills
Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support
Must have the ability to walk/stand for long period of time
Must have reliable transportation to work

Skills/Abilities We’d Like You to Have:

Bilingual English/Spanish preferred

Physical Requirements:

Walk/ Navigate uneven terrain (Gravel Parking lots)
Be able to lift 20-25lbs
Stand/Walk for long periods of time

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Fresh Jobs

Client Engagement Specialist (Rose Canyon), Safe Parking Program

Fresh Jobs

Client Engagement Specialist (Rose Canyon), Safe Parking Program