Senior Manager - Trust and Safety-HIG023579

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager, Trust, and Safety Service Line

In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.

Responsibilities

Play a key role in developing presentations showcasing our capability in Trust and Safety offerings with reference to:

Market profile: size, competitors, stage of growth

Customer segments: groups of prospects with similar wants & needs

Competitive analysis: strengths, weaknesses, opportunities, and threats in the landscape

Value proposition: the type of value we will deliver to the market

Positioning strategy:  the positioning of the offerings to focus on opportunities in the market

Key Industry connects and roadmaps

Scout for potential opportunities within several cross functional teams (sales and marketing) to generate more growth in the existing client managed services and build a strong brand presence portraying the value propositions

Incubate new ideas and proof of concept solution to create differentiation and drive adoption of services

Conduct extensively market research, insights, and intelligence in an innovative and dynamic and provide inputs for potential opportunities

Innovate with ideas on knowledge building, capability building, Asset/ collateral creation, management, and retention of the service line assets/ data

Creation and building of various process level documentation, SOPs, Case Studies, Framework documents, question banks, FAQs

Craft content policies, capability decks for a global community on platforms with a focus on global markets

Articulate, interpret, and implement content policies externally and internally

Support and drive internal short-term Trust and safety projects

Qualifications we seek in you

Minimum qualifications

Any graduate/Post Graduate degree or equivalent with an excellent academic record

Relevant experience in a BPO/KPO

Relevant years of professional work experience managing projects and client processes

Preferred qualifications

Excellent Analytical & Communication skills

Ability to work & communicate with people across organizational unit

Excellent interpersonal & Management skill

LEAN/Six Sigma – Trained, Tested and Certified (preferred)

Leading calls with Clients/ other business functions Independently

High MS-Office skill (Advance Excel) – preferred

Good Understanding of Sales/ Pre-sales cycle

Openness in accepting challenges and changes should be a quick learner

Flexible and open to work across schedules

Demonstrated ability to meet/improve deadlines and manage multiple priorities

Why join Genpact?

· Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

· Make an impact – Drive change for global enterprises and solve business challenges that matter

· Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

· Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Senior Manager

Primary Location

India-Hyderabad

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Aug 29, 2025, 12:03:04 PM

Unposting Date

OngoingMaster Skills List OperationsJob Category Full Time

Set your job search on autopilot

Fresh Jobs

Civics Integrity Lead, Trust and Safety

Analyst, Trust and Safety

Program Manager, Trust and Safety

Engineering Analyst, Trust and Safety

Engineering Analyst, Trust and Safety

Senior Analyst, Trust and Safety

Trust and Safety Analyst, Geo

Trust and Safety Analyst, Gemini

Manager, Trust and Safety, YouTube

Process Associate - Trust and Safety

Process Associate - Trust and Safety

Process Associate - Trust and Safety

Process Associate - Trust and Safety

Process Associate - Trust and Safety

Senior Manager - Trust and Safety

Trust and Safety Sept 2025

Program Manager - Trust and Safety

Senior Manager - Trust and Safety

Manager - Operations - Trust and Safety

Engineering Analyst, AdSpam Trust and Safety

Market Responsibility Lead, Trust and Safety

Engineering Analyst, Payments, Trust and Safety

Technical Program Manager, Trust and Safety

Support Operations Lead, Trust and Safety

Trust and Safety Associate - Full time

Manager, YouTube Monetization, Trust and Safety

Associate Principal, Trust and Safety, Shopping

Ads Relevance Specialist - Trust and Safety

Manager, YouTube Monetization, Trust and Safety

Assistant Vice President - Trust and Safety

Engineering Analyst, Trust and Safety Search

Trust and Safety Incident Operations Specialist

Operations Manager, Trust and Safety, Workspace

Vendor Operations Manager, Trust and Safety

Engineering Analyst, Trust and Safety, Search

Market Responsibility Lead, Trust and Safety

Engineering Analyst, Trust and Safety, AdSpam

Engineering Analyst, AdSpam Trust and Safety

Senior Finance Analyst, Trust and Safety

Process Associate - Trust and Safety - Customer Service

Global Product Marketing Manager, Trust and Safety

Enterprise Abuse Analyst, YouTube Trust and Safety

YouTube Monetization Policy Analyst, Trust and Safety

Principal Data Analyst, Search Trust and Safety

Data Science Manager, Trust and Safety - USDS

Senior Engineering Analyst, Trust and Safety Search

Policy Enforcement Manager, YouTube Trust and Safety

Policy Manager, Mental Health - Trust and Safety

Policy Manager, Mental Health - Trust and Safety

Policy Manager, Mental Health - Trust and Safety