About the Role:UP.Labs is seeking a proven Head of Operations / Chief of Staff with a track record in 0→1 environments to join a new AI-powered SaaS platform in our portfolio.
This stealth venture is reimagining how OEMs and manufacturers manage their aftermarket parts networks - a space currently held together by spreadsheets, fragmented systems, and manual coordination. By bringing predictive AI and automation to forecasting, network optimization, and fulfillment, we’re creating an intelligent platform that eliminates downtime, drives revenue, and scales efficiently.
As our Head of Operations / Chief of Staff, you’ll be a jack-of-all-trades operator: building internal infrastructure, running back-office functions, partnering closely with product and engineering, and working directly with enterprise customers. You’ll translate customer feedback into structured insights, manage onboarding and adoption, and establish the operational systems that allow the company to scale rapidly.
In this role you will:

Build and oversee company operations with a hands-on approach to processes, playbooks, and KPIs - aligning expectations with internal teams, corporate partners, and investors.
Partner with OEM customers during onboarding, deployment, and adoption to ensure successful enterprise rollouts and translate product usage into clear operational insights.
Stand up internal infrastructure for finance, legal, HR, and back-office workflows, managing key vendors and partners.
Serve as the connective tissue between customers, product, and engineering, structuring feedback loops that inform product roadmap and AI feature development.
Establish and maintain operational systems (e.g., Notion, Zapier, reporting tools) that keep the business running efficiently.
Own stakeholder reporting - preparing updates for leadership, partners, and investors on adoption, customer engagement, and operational metrics.
Partner with leadership on special projects spanning GTM, fundraising, enterprise strategy, and operational execution.

The ideal person would have:

Demonstrated success building operational infrastructure in high-growth startups, ideally in enterprise SaaS.
Strong background in customer success or implementation for B2B platforms (ERP, DMS, or supply chain software experience is a plus).
Reputation as a well-rounded operator with exceptional organizational instincts — able to manage multiple workstreams simultaneously.
High EQ, low ego: you can move between boardrooms and factory floors comfortably.
Comfort working with OEM and manufacturing stakeholders, and ability to engage consultatively.
Experience building and managing business systems from scratch across finance, HR, marketing, and operations.

You should have:

3–5+ years of experience in strategy, operations, or customer success within SaaS or enterprise technology.
Strong program management and reporting skills - able to track outcomes across complex enterprise projects.
Technical fluency with enterprise SaaS integrations and workflows, including APIs, ERPs, and CRMs.
Background in product, consulting, customer success, or operations.
Experience in fast-moving startup or consulting environments with multidisciplinary teams.
Startup grit - willingness to wear multiple hats, operate solo early, and build structure from zero.
(Nice to have) Exposure to supply chain, aftermarket, or manufacturing software.

Why Join Us:

Play a foundational role in building a category-defining AI platform in a massive, underserved market.
Work alongside top-tier founders, engineers, and corporate partners shaping the future of aftermarket operations.
Gain significant ownership and growth opportunities at the earliest stage of a venture-backed company.
Travel and engage directly with OEM partners, shaping how a real-world industry modernizes its infrastructure.

UP.Labs Summary:We build high-growth tech startups that enable faster, cleaner, and smarter movement of people and goods. Our unique approach combines:

Risk: Meaningful equity for team members and partners.
Technology: Building and launching scalable software platforms from the ground up.
Industry Focus: Tackling real-world operational bottlenecks with corporate partners deeply invested in success.

Our team is dedicated to the first year of a new venture’s life cycle: from ideation to minimum viable product build - and beyond.

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