WHO WE ARE

Crossmedia is the global media independent. We’re committed to doing media and business the right way, guided by the principles of TRUST, REASON and the pursuit of HAPPINESS. Crossmedia US was founded in NY in 2000 and is one of the largest minority-owned full-service media planning & buying agencies in the nation. We are 500+ Crossmedians worldwide with big ambitions to continue to grow with soul.

We focus on what media agencies should do: create innovative connections between brands and people regardless of channel or budget. And, we do it in an honest way. We are and always have been a values-based organization. We earn our clients TRUST by ensuring media transparency in our business model and objectivity in decision-making. We apply REASON & logic to finding solutions to our clients' greatest business challenges. The pursuit of HAPPINESS matters to us. Big time. We invest in each colleagues’ professional & personal wellbeing and growth. It’s why we have countless initiatives, clubs & cultural events dedicated to our people and why we have been the top ranked media agency named to Ad Age’s Best Places to Work for the past six years in a row.

Our client roster includes US Bank, PWC, Invesco, Newell Brands, NASCAR, Planet Fitness, Teremana, American Cancer Society, Ricola, Supercuts, Edible Arrangements, Illva Saronno, Zalando, Airbus and more.

YOUR ROLE

We’re looking for a dynamic Manager, Office of the CEO/COO, to support our Global CEO and COO.

Your primary responsibility is to be the point person for the CEO and COO, allowing them to work more efficiently and maintain the strategic mindset vital to a growing global agency. The Manager acts as a bridge between the CEO/COO and the broader team by handling communication, coordinating projects, and maintaining operational efficiency including administrative responsibilities. You collaborate closely with and on behalf of the CEO/COO to help optimize all facets of the agency and have visibility across all internal and external partners.

You are the ideal candidate if you can balance the big picture while ensuring details are executed flawlessly. You have an understanding of how the ad industry works and can connect all the dots quickly and calmly no matter the situation. You’re driven by making things better whether it’s an operational process, agency event or partner experience.

This position is based in our NY headquarters. While we offer a hybrid work setting, due to the nature of the role, there is an expectation of a primarily in-office presence to effectively support executive and agency event needs.

YOUR RESPONSIBILITIES

Proactively manage CEO/COO’s complex calendars to ensure their time is spent where it matters most; includes prioritizing access across internal and external partners, ensuring smooth flow of activity and resolving (ideally pre-empting) scheduling conflicts amidst changing priorities
Be present in key CEO/COO meetings to capture notes, extract strategic insights and identify action items; follow-up on action items to drive accountability and effective decision making
Collaborate with executive leadership team (ELT) to optimize agency-wide systems and track & optimize accountability (OKRs)
Build high-functioning direct relationships with all direct reports’ and agency stakeholders to help CEO/COO effectively meet their needs and assist in prioritization of work
Manage executives’ communication including handling correspondence, responding to emails and serving as point-of-contact for internal and external parties
Create, modify, format documents electronically including letters, memos, PowerPoint presentations, Excel spreadsheets, and other related documents (discretion is key as information may be of a highly confidential/ critical nature)
Research, distill and simplify industry data in support of CEO/COO decision-making
Organize meetings including logistics coordination, material prep and polished execution
Coordinate all domestic & international travel details with precision
Ensure the timely submission and repayment of expenses
Oversee ad hoc projects as identified by the CEO/COO from inception through implementation
Support CEO/COO needs across time zones based on travel schedules – this is not a 9a-5p job

REQUIREMENTS

Experience (10+ years) in an administrative or business operations role reporting directly to executive leadership; experience with advertising, marketing or media is highly desirable
Proven business acumen with the ability to confidently prioritize communications, initiate follow-up and troubleshoot
Strong time-management and problem-solving skills, able to calmly multi-task on a deadline while thinking two projects ahead
High degree of initiative, positive energy, accountability and pragmatism (adaptable mindset a must)
Extremely organized, detail-oriented with the ability to think strategically and act tactically
Professional, polished with the utmost discretion
High collaborative and adept at building relationships across different functions & personality types; high degree of emotional intelligence
Strong written, visualization and verbal communication skills and able to present thoughts clearly, accurately and concisely
Digitally advanced with expertise with Excel (including pivot tables, conditional formatting and power query), PowerPoint, Microsoft Word, Outlook, SmartSheet; Adobe Creative Suite and data visualization tools (Tableau) a plus
Bachelor’s degree preferred or equivalent professional experience

SALARY: 100-125k. Commensurate with experience. Compensation is determined on the skills, qualifications and tenure of the applicant.

CROSSMEDIA BENEFITS

Our principles of Trust, Reason, and the Pursuit of Happiness are brought to life through benefits that recognize and support the diversity and physical, emotional, and professional well-being of our people, including:

Flexibility to work in hybrid manner with in-office and work from home options (depending on role).
Open/Flexible PTO with US & UK specific policies
Sponsored healthcare options and agency-wide physical & mental health support
401k with company match (USA), and generous Pension (UK)
Paid sabbatical at significant milestone anniversaries
Generous paid parental leave policy
Life milestone recognition & support
The Pursuit of Happiness Fund devoted to helping Crossmedians find their happy (be it travel, enrichment class, fitness membership or professional development)
Cell phone/tech reimbursement
Student Loan payment plan (US)
Tuition reimbursement
Learning & Development and training programs
And burgers – lots and lots of burgers

COMMITMENT TO DIVERSITY AND INCLUSION

Diversity is in our DNA. As a minority-owned company, our commitment to an inclusive environment has long been embedded into agency practices and at every level. Almost one third of senior leadership identifies as a person of color and over half of our executive leadership are women. We have active mentoring & internship programs that create opportunities for underrepresented groups. Internal agency programming is anchored by XMEquity365, a permanent, year-round initiative fostering acknowledgement and support of marginalized communities within five pillars – Excellence, Voices, Education, Giving & Representation.

Crossmedia is committed to providing equal employment opportunities and creating a diverse and inclusive company culture and that does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other basis prohibited by applicable federal, state, or local law.

All job requirements are subject to possible revision to reflect changes in the position requirements, business necessities and/or to reasonably accommodate individuals with disabilities. Essential and other job functions are subject to modification. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with laws in the US and UK ).

Continued employment remains on an “at-will” basis.” Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions in compliance with the American with Disabilities Act of 1990 (US based)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Prolonged periods of sitting at a desk and working on a computer. Must be able to remain in a stationary position 50% of the time.
Ability to stand, bend, and reach
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
The ability to observe details at close range (within a few feet of the observer).

In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Crossmedia, please email people.team@xmedia.com. (US based candidates).

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