Get to Know Rivia Mind

At Rivia Mind, we believe great mental health care begins with a human connection.

Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments.

How We Support: With a 360° view of each individual, we provide compassionate, science-based care that honors the full complexity of a person’s biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services.

Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience.

At Rivia Mind, we cultivate a collegial culture rooted in:

A foundation of shared values and reciprocal support
A mindset of curiosity, learning, and growth
A spirit of warmth, openness, and authentic connection

Together, we turn challenges into opportunities, and every team member helps shape the future of care at Rivia Mind.

Job Summary

Rivia Mind is seeking a full-time Payroll and Benefits Specialist to join our People Operations team. This role is responsible for guiding the benefits and retirement plans (i.e. 401k), compliance, audits, monitoring administrative costs, and recommending cost-efficient alternatives for a workforce of approximately 200 employees distributed across the United States.

In this role, the Payroll & Benefits Specialist will develop long-term strategies for benefits and wellness programs, including plan offerings and design, and ensure compliance with relevant laws and regulations. The role will partner closely with the finance, tax, and external vendor teams, and ensure accurate and timely payroll and benefits delivery. The role requires a strong understanding of multi-state federal, state, and local tax and benefits regulations to ensure compliance and accurate reporting.

As a member of the People Operations team, you will serve as the first point of contact for employees with questions or issues related to payroll and benefits. The Payroll & Benefits Specialist is responsible for ensuring the company remains competitive in the marketplace.

Application Window: Until July 25th, 2025

Anticipated Start Date: Late August - October, 2025

# of Openings: 1

Job Responsibilities & Qualifications

Payroll: 40%

Oversee accurate, compliant bi-weekly payroll for 200+ employees across 22+ states.
Serve as the payroll subject matter expert, managing systems, reporting, audits, and employee support.
Support compensation equity through audits, tax filings, and partnership on pay decisions.
Drive solutions that improve not only payroll systems, but also the overall team experience

Benefits: 40%

Lead end-to-end benefits administration and plan design across health, retirement, and wellness programs.
Manage 401(k), open enrollment, vendor relations, and compliance activities.
Promote benefit understanding and engagement through clear communication and employee support.

Misc: 20%

Partner on compensation planning, budgeting, and forecasting in collaboration with Finance and People leadership.
Maintain internal documentation, including the payroll and benefits manual and process improvements aligned with best practices.
Contribute to quarterly People Operations goals and support audits, compliance filings, and PTO accuracy reviews.
Assisting on various People Operations-related projects as assigned by the Chief People Officer

Responsibilities

Payroll

Oversee and process end-to-end bi-weekly payroll for 200+ employees across 22+ states, ensuring data accuracy, timeliness, and compliance with local, state, and federal tax laws and wage laws

Administer and maintain payroll systems and review existing policies and processes to identify gaps, inefficiencies, and areas for process improvement and automation
Be the primary resource for all payroll-related inquiries from our employees
Serve as the primary payroll expert with strong knowledge of payroll systems, tax compliance and reporting, GL integration and mapping, reconciliations, quarter/year-end close activities, and error resolution
Perform data entry and maintenance of all employee info into the payroll management system
Record voluntary deductions, as well as process biweekly 401(K), child support, wage garnishments, pay levies, and other involuntary court-ordered payments in a timely manner, including reporting to the necessary authorities
Ensure proper calculation and processing of salaries, adjustments, reimbursements, bonuses, incentives, merit increases, overtime, leave usage, garnishments, PTO pay-outs upon termination, severance, and other deductions
Review the timekeeping system for timesheet exceptions and ensure manager approval occurs by the payroll deadline
Run special off-cycle payrolls as needed
Validate and reconcile payroll prior to submission, including review of time reports, earnings, and deductions

Set up and manage State Income Tax (SIT) and State Unemployment Insurance (SUI) accounts for new states as the company expands
Research and advise the Chief People Officer on payroll requirements in current locations as well as locations where we may need to open a new legal entity
Document and maintain standard operating procedures as well as internal controls to prevent unnecessary risk
Manage relationships with external vendors for benefit and payroll administration
Set up and conduct internal audits and reporting to minimize risk; support external audits related to payroll as required
Prepare and file quarterly and annual payroll tax returns, including W-2s, 1099s, and other required documentation
Review monthly, quarterly and annual payroll reports for accuracy and report any discrepancies to the CEO and Chief People Officer immediately
Respond to tax notices and ensure compliance with all applicable State and Federal wage and hour laws in the US
Review and respond to unemployment claims with appropriate documentation and maintain routine monthly review of unemployment statements
Partner with Talent Acquisition and the Chief People Officer to implement and maintain Rivia Mind’s compensation framework, ensuring consistency, equity, and compliance
Conduct biannual pay audits to assess fairness and alignment with internal policies and legal standards
Collaborate with Talent partners and Chief People Officer to finalize salary offers for new hires, promotions, and one-time rewards to ensure adherence to budget and compensation philosophy

Benefits Administration

Lead and innovate by overseeing the entire benefits function, including but not limited to: medical, dental, vision, life insurance, Health Savings Account (HSA), Flexible Spending Accounts (FSA), commuter benefits, retirement plans, voluntary & supplemental benefits, and wellness programs and other employee perks

Oversee day-to-day 401(k) administration including payroll filing, reporting, enrollments, rollovers, distributions, loans, hardship withdrawals, and compliance testing, completing annual discrimination testing, annual summary report, audits, maintenance of plan files & 5500 filings, and answering employee questions
Manage the company stipend process from request through approval and disbursement
Provide timely and accurate administration of benefit plans, including meeting with new hires to assist in enrollment as part of the orientation process, open enrollment, renewals, changes, and terminations for benefits programs, including medical, dental, vision, disability, and 401(k)
Responsible for processing enrollments, changes, and terminations for all benefit plans in a timely and accurate fashion
Process and administer all leave-of-absence requests and disability paperwork: medical, personal, disability, FMLA and ADA

Lead the annual benefits plan design, including open enrollment process, system configurations, and all related education and communications to employees
Use data-driven insights to make recommendations that promote the adoption and satisfaction of our diverse employee base
Champion effective communication of our benefits offerings, ensuring employees understand the value of the programs available to them and driving higher engagement and utilization
Maintain database to ensure benefit additions, changes and terminations are processed by insurance carriers
Manage all relationships with plan providers, benefit vendors, brokers, and third-party administrators to ensure fiduciary responsibilities are met, annual discrimination testing and audits are completed, and required government filings are submitted on time; escalate issues to Chief People Officer as needed
Ensure compliance with all applicable federal and state regulations including ERISA, HIPAA, COBRA, ACA, DOL, and IRS requirements
Collect, audit, and reconcile benefits data for monthly invoicing and benefit payments
Coordinate the review and payment of administrative fees and premium invoices for all group plans
Complete annual compliance EEO -1 filing
Assist the Chief People Officer with creating a compensation matrix for all roles with Rivia
Review existing policies and processes to identify gaps, inefficiencies, and opportunities and recommend solutions for process improvement based on trends, best practices, and employment laws and regulations
Audit pending paid time off requests to ensure manager approval, and ensure employee’s paid time off balances are correct
Partner with Chief People Officer and Finance for budgeting and forecasting benefit-related expenses
Contribute to quarterly People Operations objectives and key results
Maintain and continually update payroll and benefits manual for People Operations department
Calculate the quarterly payment for the New York DBI and PFL policy

Qualifications

Required Education Level: High School Diploma

Education Details: Bachelor’s degree in Accounting, Finance, HR Management, or a related field preferred

Licensure/Certification Requirements

Certified Payroll Professional (CPP) is a plus, but not required

Additional Qualifications, Skills & Attributes

5+ years in an exempt-level payroll and benefits specialist or manager role with at least 200 employees
3+ years experience administering payroll in multi-state companies
Computer proficient: GSuite
Proficiency in HRIS systems is required; Knowledge of BambooHR preferred
Experience with Allied, Guardian, Vanguard, AleraPay, Intego, Employee Navigator, Mineral, Traxx Payroll preferred but not required
Knowledge of state, federal and local laws impacting payroll and employee benefits
Familiar with a pay as you go Workmen's Comp policy and procedure
Must have be able to demonstrate accuracy in data management, as well as have an ability to handle sensitive and confidential information with discretion
Excellent communication and interpersonal skills are required
Skilled in identifying root causes and driving resolution
Must be able to work independently and as part of a team
Must be able to multitask and prioritize for dealing with competing priorities
Prior experience managing third party vendors (medical, dental, 401K, commuter benefits, etc.) is required.
Knowledge of HR, benefits and payroll laws including: EEO, AA, ACA requirements, ADA, FMLA, COBRA, ERISA, garnishments, and state/local payroll requirements
Experience paying out commissions, bonus and incentives
Experience evaluating and improving payroll workflows, systems, and technology to enhance accuracy and scalability
Significant experience administering employee benefits, including managing payroll feeds, reconciling deductions, and coordinating across multiple carriers and retirement plan record-keepers
Advanced proficiency in Microsoft Excel and other data analysis tools
Knowledge of benefit programs including health insurance, STD, LTD, workers compensation insurance, LOAs, unemployment regulations, life insurance, 401(k), COBRA, etc.

Benefits

Comprehensive Benefits to Support Your Well-being

At Rivia Mind, we prioritize the well-being, growth, and success of our team members. Our robust benefits package is designed to provide support in every facet of your life—personal, professional, and financial.

Learn more here.

Health & Wellness:

Medical Coverage - HDHP, PPO or PPO Buy-Up
Health Savings Account, Flexible Spending Account, and Dependent Care Account Options
Dental & Vision Insurance
Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans

Time Off & Flexibility:

Front Loaded Paid Time Off (PTO)
Observed Holidays & Annual Office Closure
Medical & Parental Leave (in accordance with State and Federal Laws)
Bereavement Leave / Pet Bereavement Leave

Financial Wellness:

Competitive Pay
401(k) Retirement Plan and employer match
Employee Referral Program
Transit and Parking Voluntary Benefit

Professional Development:

Professional Development Stipend after 1st Work Anniversary
Paid Professional Development Days after 1st Work Anniversary
Learning & Development Resources

Additional Benefits:

Short-Term & Long-Term Disability
Group Life/AD&D Insurance
Employee Assistance Program (EAP)
Voluntary Benefits
Quarterly Wellness Activities

We’re committed to helping you thrive in our Rivia Community. Join us and experience a workplace that values your health, happiness, and growth.

Compensation & Employment Details

Pay Range: $75,000/yr - $90,000/yr

Pay Type: Salary

Department: People Operations

Job Level: Intermediate

Supervisor: Chief People Officer

Supervisees: None

Employment Status: Full Time

Exemption Status: Exempt

Work Environment: Remote, 9 AM - 5 PM EST

What makes Rivia Mind unique:

We foster continuous learning, engaging collaboration, and excellence in all that we accomplish together
We support a comprehensive approach in our philosophy of care that considers various factors and perspectives through the delivery of evidence-based treatments
We are setting the new standard for accessible, reliable, and quality Mental Health services with positive patient experiences
We are inspired by our Rivia Community of patients, providers, colleagues, and partners who are driven by the commitment to make a positive impact

Location Eligibility

At this time, we are only able to consider applicants whose primary residence is in one of the following states:
Connecticut, Florida, Georgia, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, Ohio, Pennsylvania, South Carolina, or Texas.

Because this is not a solely on-site role, your primary residence must remain in one of these approved states. Please note that residing outside of these states—even temporarily—may result in employment eligibility issues, tax implications, or other regulatory concerns. If your location changes or you're based elsewhere, we encourage you to stay connected for future openings. We appreciate your interest.

Compensation Determination

Rivia Mind is committed to equal and transparent pay. Please note that the salary range information is a general guideline and combines various labor markets within the US. The range displayed on each job posting reflects the minimum and maximum range of potential pay for this role. It is uncommon for an individual to be hired at or near the top of the range for their role.

Our compensation salary ranges or pay rates are determined by various factors.
- Job Qualifications, Job Responsibilities, Job Employment Level, Skills
- When applicable, Location, Work Environment, Licensure & Certifications, Specialty Experience, Education & Training, etc.
Your recruiter can share more about the specific salary range for this role during the hiring process. Please note that the compensation details listed in the United States role postings reflect the base salary only, and do not include possible bonus or benefits if applicable to the role.

Equal Opportunity Employer

Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, ancestry, religion, sex, gender identity or expression, pregnancy, age, ethnic or national origin, immigration or citizenship status, hair, weight, height, disability, marital status, veteran status, sexual orientation, genetic information/GINA, political affiliation or acticivity, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

This policy is in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and the Genetic Information Nondiscrimination Act.

Employment is contingent upon successful completion of a background check.

Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time.

If you need assistance or accommodation due to a disability during the application process, please contact our Talent Acquisition team at talentacquisition@riviamind.com.

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