Rokt is a global leader in eCommerce technology, specialising in unlocking value for businesses by optimising the “Transaction Moment”, which is the critical period in the online customer interaction, where customer attention and intent are highest. Rokt’s technology is used to optimize over 7.8 billion transactions per year, reaching over 400 million unique customers per month, powering relevancy for the largest eCommerce businesses in the world, including Expedia, Best Buy, Lowe’s, Walgreens, Ticketmaster and 1,000 more.

Rokt’s platform leverages advanced machine learning and first-party data to deliver highly relevant offers, messages, and experiences at checkout, increasing ancillary revenue, including 1P upsells, strategic partnerships and advertising revenue for partners while enhancing the customer experience.

We’re a hyper-growth company building a high-impact team of smart, humble, and ambitious people who love solving complex problems and delivering results. Join us as we expand globally and redefine what’s possible in digital commerce.

Target total compensation ranges from JPY 11,300,000-JPY 12,300,000, including a fixed annual salary of JPY 9,500,000 - JPY 10,250,000, quarterly bonuses, an employee equity plan grant + world-class benefits.

Equity grants are issued in good faith and are subject to company policies, board approval, and individual eligibility.

Requirements

We’re seeking a junior level staff for supporting local clients’ pre-post sales product implementation, defining implementation roadmap, & trouble shooting to ensure timely implementation & performance improvement of our Japanese enterprise accounts. This is a highly visible, IC-level role blending customer success, performance optimisation, and advertising strategy to drive value and growth across a global ecommerce portfolio.

You’ll be the technical and strategic point of contact for our top-tier clients, ensuring their campaigns deliver measurable impact and long-term ROI. You’ll partner closely with Sales, Client success, Marketing, Product, Engineering, and Data Science to translate client goals into advertising solutions that drive results.

Key Responsibilities

Client Success & Performance

Support sales and client success teams with pre-sale technical insights and own the identification of clients’ implementation issues & solution finding while working closely with client success & operations.
Deliver on client success KPIs, including campaign adoption, retention, and revenue growth.
Own the onboarding, activation, and ongoing success of strategic clients across Rokt’s ecosystem.
Act as a trusted advisor, proactively identifying opportunities to increase performance, drive adoption, and expand the use of Rokt’s solutions.
Working with the sales & client success team to find solutions for key pillars or initiatives identified during clients’ regular meetings & QBRs.

Advertising Optimisation & Insights

Use data-driven storytelling to recommend targeting strategies, campaign optimisations, and A/B tests to maximise advertiser return.
Partner with Product and Data teams to surface new insights, custom solutions, and platform features that deepen value for each client.

Cross-Functional Collaboration

Collaborate with Sales during pre-sale and upsell opportunities to articulate the technical feasibility and business value of Rokt’s platform.
Liaise with Product, Engineering, and Marketing teams to champion the voice of the customer, influence roadmap priorities, and resolve escalations.

Technical & Strategic Expertise

Serve as the technical POC for top tier clients in Japan to enable full utilization of Rokt platform & its capabilities
Stay current on e-commerce, personalisation, and performance marketing trends to elevate client strategies continually.

Requirements

About You:

1-3 years of experience in similar roles within digital marketing, customer acquisition, or CRM/retention at an agency or SaaS company (MarTech or AdTech highly regarded)
Familiar with presenting solutions to leading Japanese companies.
Foundational understanding of the digital marketing landscape with a constant curiosity to learn more
Familiarity with digital marketing, including but not limited to A/B testing, CRM tools, channels such as Facebook and Google, website personalisation, etc.
Proven record in technical marketing, with the ability to communicate how to integrate these digital marketing tools into an ecommerce website
You keep others in the company informed and up to date on your priorities, current tasks and work completed. You are consistently looking for ways to improve yourself professionally, and you encourage constructive criticism of your work.
You have a passionate commitment to the customer and to product quality. You champion the product and the customer's needs and implement a model of continuous improvement in both company goals and project-related tasks.
Track record of driving revenue growth through tweaking and optimising advertising campaign performance and identifying sales efficiencies through your relationships with clients.

Benefits

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

Become a shareholder. Every Rokt’star gets equity in the company
Enjoy funded lunch every day and healthy snacks in the office. Plus join the gym on us!
Extra leave (bonus annual leave, sabbatical leave, etc.)
Work with the greatest talent in town.
See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments, so you have the flexibility to manage your hours and can spend up to a week of every quarter working from anywhere.

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.
The first stage of your interview process will be a short aptitude test, successful candidates will be contacted on next steps.

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