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At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As a Customer Success Associate, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. You are passionate about your customers and delivering a world class experience.

Please note: this role is 100% in-office in our Westlake Village, CA office (2945 Townsgate Rd).

At Compass You Will:

Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

What We're Looking For:

2-3 years of experience in customer service, training, office management, hospitality, or operations
Previous experience in real estate a plus
Previous experience with live or virtual training a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Passion for supporting and serving agents trying to grow their businesses
The ability to establish credibility with key agent decision-makers and influencers
Great listening skills, connects well with others, and is empathetic of the customer’s pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Meticulous attention to detail, highly organized
Strong creative writing skills and eye for design
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs

Compensation:

The base pay range for this position is $26.00 - $30.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

\n\n \nDo your best work, be your authentic self.\nAt Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.\n

Notice for California Applicants

Los Angeles County Fair Chance Notice

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Company Description

Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain risks while outsourcing the majority of their production. Shaped by regulatory experts, customers and suppliers, Assent is the foundation manufacturers need for cross-enterprise sustainability. At Assent, your work will help bring transparency, sustainability, and fairness to the global community.

We’re one of the fastest-growing technology companies - from $5 million to $50 million ARR in under five years! As the global leader in supply chain sustainability management, we provide transparency into the supply chains of some of the world's largest and most successful companies, including 75 percent of Fortune 500 companies. In our most recent funding round, we raised $350 Million USD in funding led by Vista Equity Partners. This funding will allow us to continue to scale with purpose, and add exceptional talent to our already remarkable team. Assent is the first North American software company to achieve both B Corporation Certification and Advanced Status with United Nations Global Compact. This reflects our deep commitment to embed sustainability not only across our organization, but as part of how we drive positive impacts for our communities and the customers we serve.

Join our Talent Community to stay in touch and learn more!

Job Description

Position Summary

Customer Success Associate (CSA) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSA, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSA responsible for customer health metrics and retention.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Participate in and potentially lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Oversee the initial launch of compliance programs with support, engaging with Assent's Professional Services team to ensure quality product configuration during implementation.
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets..
Coordinate user permissions in the Assent platform with Platform Operations.
Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Possess beginner regulatory knowledge in order to consult with clients in program direction;
Work with the team to identify and drive improvements in product offerings, processes, systems, and tools.
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs

Qualifications

Your Knowledge, Skills and Abilities

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications

Good communication skills in English, both verbal and written, with consideration and clarity. Additional languages are a plus.
Completion of University, College, and/or Post Graduate Certificate in a related field, or equivalent work experience.
Basic understanding of customer management and/or project management principles.
Exposure to technology/SaaS and/or Professional Services environments preferred.
Ability to build relationships in a collaborative environment with various stakeholders.
Basic time management and organizational abilities, capable of prioritizing tasks.
Eagerness to learn and stay updated on changing regulations.
Emotional intelligence, with self-awareness and adaptability.
Curiosity and problem-solving skills.
Proactive in understanding and addressing others' needs, with clear communication.
Team player mentality, willing to assist others and contribute expertise.
Open to feedback and willing to improve.
Proficiency in MS Office Suite, Google Applications, and other productivity tools.

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help.

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The Customer Support Team is an essential part of our Customer Success organization. As a Customer Success Associate, you will handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform. Your role is to respond to inbound client inquiries for user support, as well as reach out to our customer base to help them optimize their utilization of our services. This is a remote opportunity that allows you to work from home. Role requires physically working from the United States.

You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.

This is a great opportunity for anyone looking to kick-start their career in Customer Success.

What you’ll do:

Handle inbound calls and emails, building and maintaining strong relationships with our client base.
Respond to inbound client inquiries for user support while providing best in class service to our Agents.
Perform outbound outreach to our customer base to help drive adoption of our services and help our customers grow their business
Help our Account Managers support their books of business
Interact directly with our customers to answer questions, resolve issues quickly, offer product education, provide qualitative and quantitative feedback for our CS, Sales, and Product Teams, and aid in our efforts to retain our customers.

Who you are:

Someone who starts every single day with energy and enthusiasm.
Customer centric. You know what’s right for our customers and our company and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions.
You love to solve problems.
Respectful of the trust our customers place in EverQuote's products and brand. You value your integrity as a professional.
Adaptable! You enjoy the flexibility and challenges that come with a script free environment.
Self motivated
Excited to work for an award-winning technology company that is a pioneer in the insurance tech space.
Continuously learning. You thrive on the opportunity to continually grow and improve. You are not only receptive to feedback, but you actively seek it, and look for ways to implement it.
Interested in wearing a suit to work. Just kidding! Please don’t, we’re completely casual here.

What you have:

\n
- Relevant experience in a customer support environment.
- Experience using customer support software such as Zendesk or Salesforce a huge plus.
- Ability to take 40+ calls a day.
- Excellent interpersonal and communication skills.
- A passion for helping people succeed, including your peers, combined with a competitive edge and positive attitude.
- A sense of urgency and accountability.
- Experience working on a team and the ability and desire to collaborate effectively.
\n

About us:

EverQuote (Nasdaq: EVER) operates the largest online marketplace for insurance shopping in the United States. We make insurance shopping easy, efficient and personal, saving consumers and providers time and money. Our goal is to reshape the way consumers shop and improve the way insurance providers attract and connect with customers as insurance shopping continues to shift online.

EverQuote is committed to building a welcoming, respectful, and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or veteran status.

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

","hiringOrganization":{"@type":"Organization","name":"EverQuote","sameAs":"https://www.everquote.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-07-15","description":"

SKUTOPIA is on a mission to democratise and decarbonise logistics.

SKUTOPIA is a deep-tech logistics company operating under a dual RaaS (Robotics-as-a-Service) and SaaS model. We deliver end-to-end, AI-powered robotic fulfilment for retailers - eliminating inefficiencies inherent in traditional 3PL models, such as human error, high labour costs, and carbon-heavy processes.

Our advanced robotics and proprietary AI empower our customers to scale faster with high-speed, high-quality fulfilment at a fraction of the typical cost - while also driving both revenue and profit growth.

Founded in 2018 by Talea Bader and Emily Townsend, SKUTOPIA began as Sydney’s first eCommerce co-working space. After witnessing firsthand the logistics challenges faced by SMBs, the founders evolved the business into a tech-first fulfilment solution.

About The Role:

As a Customer Success Associate at SKUTOPIA, you will play a pivotal role in our mission. Your primary objective is to deliver exceptional customer support, resolve issues effectively, and foster unwavering customer satisfaction and loyalty. You'll be at the forefront of our efforts to collaborate with a diverse range of clients, including SSP and FC merchants, end-customers, same-day delivery drivers, and vendors, to ensure they achieve their desired outcomes.

In this role, you will:

Provide Exceptional Support: Respond to customer inquiries via phone, email, or chat with accurate and timely information about SKUTOPIA's products and services.

Resolve Issues: Actively solve client problems and take measures to ensure their satisfaction.

Technical Assistance: Assist clients with technical issues, troubleshoot problems, and provide innovative solutions.

Maintain Records: Keep meticulous records of customer interactions, inquiries, issues, and resolutions to ensure up-to-date and accessible customer information.

Identify Opportunities: Recognize chances to upsell or cross-sell additional products and services, helping clients achieve their goals and boosting company revenue.

We Think You Will Need:

2-3+ Years of Customer Service Experience.
Zendesk experience is a plus however not required.
To be a natural people-person: You thrive on working with diverse individuals.
To have exceptional communication skills: You’re comfortable communicating via online meetings, phone, email, and chat.
To have a desire to learn: You're eager to collaborate with highly talented individuals and expand your knowledge. You’re keen to proactively learn new skills and knowledge independently.
To be highly driven: Motivation and a can-do attitude are your trademarks. You get things done.
Other requirements:\n
- Reliable high-speed internet connection with a backup connection in case your main ISP is offline.
- Laptop or desktop (Intel Core i5 or above, AMD or Apple equivalent with 8gb or more RAM).
\n

When you join us, you’ll be an important pillar of a rapidly growing company. From day one you will be challenged to take risks, think big and make an impact while getting lots of love and support from the team. With our expected growth over the next 12 months, this is a role with plenty of breadth and variety where you can grow with us and be proud of what we achieve together.

We proudly welcome people from all diverse backgrounds. When you join SKUTOPIA, we want you to bring your whole self to work and we value your unique contribution.

What's next?

If you're keen to find out more, apply now with your resume and we'll be in touch soon to schedule an initial screening call where we will walk you through the recruitment process. Usually, we kick things off with a “getting to know you” interview, then we’ll ask you to tackle a take-home challenge or case study, and wrap it up with a final interview.

Still on the fence?

We know that statistically, some groups are less likely to apply for a role than others, depending on their perception of whether they meet some or all of the criteria. If you have most of the things we're looking for, we encourage you to apply!

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Associate, Customer Success | Global Financial Services

GLG is seeking an energetic, collaborative, and tenacious Customer Success Associate for its Global Financial Services team. This is a client facing position. You will focus on growing our Active User base and growing use of GLG products and services by building relationships with our existing clients, and supporting our Account Managers, on a book of accounts that include the largest and most influential investors. You will also be responsible for identifying new opportunities and taking on various projects and presentations.

Goals and expectations include (but are not limited to):

Understand GLG’s value proposition and solution offerings
Learn assigned accounts and collaborate with Account Managers and internal partners to pursue untapped opportunities
Understand client investment strategies to best position relevant GLG solutions
Conduct outreach to existing and new clients via phone or in-person
Confidently interact with clients of all seniority levels in meetings to uncover pain points
Log notes from client meetings and update CRM system accordingly
Support account planning and strategy around account goals
Actively update client coverage and understand the importance of client mapping for thoughtful client outreach
Prepare contract renewal analysis along with relationship review decks for each account renewal
Interest in developing your career within this commercial path

An ideal candidate will have the following:

1-2 years of sales, account management, or financial services experience
Proven track record of building relationships with clients
Strong working knowledge of Excel and PowerPoint
Excellent problem-solving, organization, and prioritization skills
Experience presenting to an audience over phone or in-person
Ability to handle multiple tasks and tight deadlines without oversight
Experience performing data analysis and translating findings into account strategies
Desire to work in sales or account management as a career in the long run
Experience, or interest in, selling information services and/or selling to financial services firms
Bachelor’s degree from a leading college or university

Key performance metrics for the Customer Success Associate include Active User growth, total outreach, connected outreach, converted outreach, establishing relationships with contacts at client firms, client revenue growth, increase in users of GLG’s services at client firms, and adoption of new products.

What We Offer:

Benefits: All U.S. GLGers also have access to benefits such as:

Comprehensive medical, dental and vision coverage effective on your first day of employment
Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
Tuition reimbursement program for eligible courses including language skills courses
Paid parental leave, adoption and surrogacy reimbursement
Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways
Other work perks and benefits available based on final job location

Compensation: GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation.

The anticipated hiring base salary range for this role is:$58,700—$73,750 USD

About GLG / Gerson Lehrman Group

GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

To learn more, visit www.GLGinsights.com.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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About HqO

HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location.

HqO has been trusted to power 400 million+ square feet across 700+ properties in 32 countries, and we’re backed by some of the world’s most prominent VC and real estate companies as we continue to grow rapidly across the world.

We’re driven by our core values of LET’S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we’re the company for you.

About the role

We’re hiring a Customer Success Associate that considers themselves the following: You’re obsessed with delivering top-tier customer success and pride yourself on exceeding customer expectations. You’re a team player who is able to assist in managing the full customer life cycle. You have a proven track record of acting as a trusted advisor to your customer. You’re a creative thinker leveraging key insights from datasets to tell a story. You’re a critical problem solver, and hungry to create a world-class tenant and customer experience. As a member of our team, the Client Service Associate will offer a world-class customer experience by focusing on customer business outcomes, resulting in upsell and renewal opportunities. This position will enjoy a collaborative hybrid work model, with a minimum of three days per week (Tuesday-Thursday) in our Boston or NY office.

What you'll do

Partner with Sales to own the entire customer lifecycle
Work cross-functionally to develop customer solutions
Understand customer business objectives and build a 12 month engagement/ account plan that you will execute on in partnership with the customer
Identify churn risk from a tenant & property level and build a tenant experience strategy to prevent/reduce churn
Establish multi-level relationships across different personas at the property and facility manager level
Obsessively monitor product usage to drive adoption
Drive creative and successful launch events across our customer’s portfolio
Create and present engaging content roadmaps for customer buildings
Communicate succinctly through in-app push notifications, emails, and short-form content
Consult with client contacts on their tenant experience programming to help them execute memorable tenant events via the HqO Marketplace
Dive into app engagement data to understand and inform the effectiveness of their engagement strategy
Liaise with third party retail and tech vendors during onboarding and adoption phase
Understand business to consumer marketing

What you'll bring

3+ years experience in Customer Success or customer-facing role in a tech startup or commercial real estate
Comfortable with presenting content plans to clients and property teams
Excited to work in a fast-paced, rapidly changing startup environment
Able to demonstrate empathy and develop a strong rapport with customers, retailers, and app users
Obsessed with improving user experience and daily life at work through mobile technology
You’re an engaging writer that can capture and engage a user. You must be able to capture their tone.
An excellent communicator. You need to be able to recognize different customer motivations and needs and communicate effectively across multiple stakeholders.
A creative, out-of-the-box thinker. You need to take a concept from ideation through validation and execution.
Comfortable with ambiguity, uncertainty, and autonomy
Able to prioritize the critical few from the trivial many
Able to come up with creative and innovative solutions to problems
Ability to draw insights and learnings from data and surveys to optimize tenant experience strategy
Comfortable navigating conversations regarding APIs and SDKs preferred
Proven experience building relationships with all levels within an organization
Comfortable analyzing data sets to craft a compelling story
Strong organizational skills and must be detail oriented

How to apply

For consideration, please submit your resume. We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit!

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About Heidi

Heidi is on a mission to transform healthcare by halving the time it takes to deliver world-class care. We envision a future where, by 2050, every clinician practices with AI systems that reduce administrative burdens, improve the quality of care, and increase accessibility for patients globally.

Built by clinicians, for clinicians, Heidi is powered by a diverse team of engineers, medical professionals, mathematicians, designers, and innovators.

We are driven by a shared passion to improve healthcare delivery, and in just one year, we’ve helped power over 20 million patient consults and currently support more than 1 million consults every week.

With a recent $16.6 USD million funding round from leading venture capital firms, we are now focused on scaling our impact globally. We are expanding rapidly in the US, Canada, UK, and Europe—and we need exceptional Customer Success Associates to help us accelerate that growth.

What you’ll do:

Implement Projects: Co-ordinate the onboarding of new clinics and enterprise clients, ensuring seamless integration of Heidi's tools into their workflows.
Onboarding & Training: Guide new users through setup, providing tailored training sessions and resources.
Drive Customer Adoption: Develop strategies to increase user engagement and satisfaction, fostering long-term relationships.
Enhance Retention: Implement initiatives that promote continued use and love for Heidi's products among clinicians.
Ongoing Customer Engagement: Conduct check-in calls with customers, offering ongoing support, resources, and best practices to enhance their confidence and proficiency in using Heidi
Accelerate Growth: Deliver with a growth mindset, using strong business acumen to identify opportunities that benefit the customer.
Improve Systems: Each interaction will consider Customer Success with a holistic view of the company direction and needs of our customers.
Troubleshooting: Resolve technical issues, collaborating with the support team for complex problems.
Feedback Collection: Gather insights from users to inform product improvements and enhance support strategies.
Documentation: Maintain and update user guides, FAQs, and support materials.
Reporting: Compile reports on user engagement and satisfaction to inform decision-making.

What we will look for:

Educational Background: Pursuing or recently completed a degree in Healthcare, Computer Science, Business, Health Informatics, or related field; or 2+ years of experience in customer solutions within tech, healthcare innovation, or business consultancy.
Project Management Skills: Interest or experience in leading projects and coordinating teams.
Communication Skills: Excellent verbal and written communication with the ability to convey complex ideas simply.
Organisational Abilities: Strong multitasking skills with meticulous attention to detail.
Problem-Solving Mindset: Analytical thinker with a customer-centric approach.
Technical Proficiency: Familiarity with CRM systems and support platforms is a plus.
Self-Starter: Highly motivated, able to work independently, an obsession to learn.

At Heidi, we value drive and a passion for learning. If you don't meet every requirement but are excited about the role, we encourage you to apply. We want individuals who are eager to grow with us.

Why You’ll Join Us

Impact: Be part of a team that’s changing the way healthcare is delivered around the world, helping to reduce administrative burdens for clinicians and improving patient outcomes.
Culture: Join a diverse, high-agency team where innovation, collaboration, and autonomy are valued.
Growth: With Heidi’s rapid expansion, there’s immense opportunity for professional development and career progression.
Compensation: Highly competitive base salary with uncapped commission potential. We reward success.
Benefits: Generous PTO, wellness days, a personal development budget, equity (shares in the company), and more.

What We Believe In

We tackle complex healthcare challenges head-on and deliver solutions at speed.
We prioritize results, teamwork, and continuous improvement in all we do.
We create user-friendly, innovative solutions that clinicians love to use, and patients benefit from.

At Heidi, we’re on a mission to improve patient care worldwide. If you are passionate about healthcare, technology, and the opportunity to make a real impact, we would love to hear from you.

","hiringOrganization":{"@type":"Organization","name":"Heidi Health","sameAs":"https://www.heidihealth.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-07-21","description":"Customer Success Associate
Location: Remote (up to 25% travel required)Reporting to: Director of Strategic Partnerships & Customer SuccessType: Full-Time | Early-Career
Salvo Health is seeking a sharp, customer-centric Customer Success Associate to join our growing team. This role is ideal for someone in their early career (1–3 years of experience) who is hungry to learn, ready to build, and excited to join a mission-driven health tech startup. You’ll work directly with our partners—some of the most forward-thinking GI practices in the country—to ensure successful onboarding, engagement, and growth with Salvo Health’s programs.You’ll report to the Director of Strategic Partnerships & Customer Success and collaborate cross-functionally with Clinical Operations, Product, Revenue Cycle Management (RCM), and Growth teams. This is a hands-on, high-impact role where you’ll help shape systems and experiences that directly affect patient care and partner success.

RequirementsBachelor’s degree in Business, Healthcare Administration, Public Health, or a related field1–3 years in a client-facing role (Customer Success, Account Management, Consulting, or Ops)Excellent communication, interpersonal, and presentation skillsStrong problem-solving ability with a systems framework mindsetOrganized, proactive, and able to manage competing prioritiesCreator looking to develop solutions from 0-1Experience using CRM or support tools (e.g., HubSpot, Salesforce, or Zoho)Comfortable with ambiguity, fast-paced environments, and cross-functional collaborationWillingness to travel up to 25% to visit client sites across the U.S.A genuine passion for helping customers achieve their goals
BenefitsCompetitive base salary + performance bonus and equity opportunityHands-on learning and growth within a high-impact health tech startupWork alongside talented, kind, and curious people in a culture that prizes innovation, empathy, and relentless problem-solvingBe part of shaping the future of hybrid healthcare—combining the best of brick-and-mortar with the power of digital medicineA mission-driven culture focused on transforming chronic care and improving patient lives","hiringOrganization":{"@type":"Organization","name":"Salvo Health","sameAs":"https://salvohealth.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-07-21","description":"About VoltusVoltus represents the \"potential of us\" to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers generate cash by allowing us to maximize the value of their operational flexibility in energy markets. We hire teammates who are bright, gritty, and good and who have a genuine passion for delivering a cleaner energy future and for working in a fast-paced, entrepreneurial environment.
The RoleThe Voltus Customer Success Associate ensures customers enter the market efficiently and ready to perform successfully to earn money. You will be a critical team member throughout the customer’s journey at Voltus, managing new and existing customer onboarding from start to finish and providing ongoing account support. You will be the primary point of contact for our customers throughout their onboarding journey and will partner with our Sales,Operations, and Energy Markets teams to deliver the best possible experience to our customers. You will drive adoption and expectations at the beginning stage of the customer journey. You will schedule and lead business meetings with our internal teams and customers and effectively communicate the onboarding status to avoid any delays and ensure seamless internal handoff to drive efficient onboarding. You will continue to support our customers and sales teams beyond onboarding with account related questions and provide the best customer experience.\n

As a Customer Success Associate you will have four primary objectives:

Reduce the time it takes a customer to enter the market and ensure they are prepared to perform and earn money
Eliminate internal seams so other Voltans can work efficiently
Maintain and grow customer relationships beyond onboarding
Provide Sales team with ongoing account support

Key Requirements

You are process-minded and love developing new, more efficient ways to do things
You have attention to detail, intellectual curiosity, bias toward action, and appreciation for urgency
You are organized and can collect and maintain comprehensive and accurate records
You love customers and want to work with them daily
You have great “bedside manner,” with a healthy blend of persistence, diplomacy, and energy to get everyone moving in the right direction
You find fulfillment in helping others succeed
You have strong empathy for customers AND passion for revenue and growth
You have excellent communication and presentation skills
You have the ability to shift priorities quickly when necessary
You are great at cross-functional collaboration
You have strong Salesforce experience and love using technology to drive efficiency, scalability, and value for everyone
You understand or are interested in the role of demand-side resources in energy markets
You want to work with the best team in the energy industry
You have 3+ years experience in customer-facing role(s)
You have a relevant Bachelor’s degree (preferred)
You are excited to work remotely

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.","hiringOrganization":{"@type":"Organization","name":"Voltus","sameAs":"https://www.voltus.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-07-21","description":"

CUSTOMER SUCCESS ASSOCIATE

DebtBook is an industry-leading fintech software platform that revolutionizes the way local governments, higher education, healthcare organizations and their finance teams work. Our powerful, cloud-based software helps these organizations manage all aspects of their debt, leases, and subscriptions, streamline financial reporting, and share information simply with others.

About this Role

We are looking for a highly motivated and enthusiastic Customer Success Associate to join our growing team. The Customer Success team is looking for an individual who is passionate about delivering an outstanding customer experience, and is eager to help customers maximize the value of our products. You will play a critical part in the implementation of our products with new and existing customers.

What You’ll Do

Manage and guide a portfolio of new and existing customers from late-stage sales through product implementation and post-implementation success.
Ensure a seamless onboarding experience by facilitating the transfer of customer data, provisioning accounts, and overseeing setup processes.
Track key project metrics, including status, risks, timelines, and customer expectations, to ensure smooth execution and proactive issue resolution.
Deliver engaging product training sessions for new and existing users, ensuring customers fully understand and utilize product features.
Own and optimize the implementation process, driving efficiency and continuously improving the customer onboarding experience.
Engage with customers to understand their goals, drive product adoption, and enhance overall customer satisfaction.
Be the voice of the customer, collaborating with the product team to share insights and influence product development and roadmap decisions.
Work with customer success and account management teams to identify opportunities for deeper engagement, customer retention, and expansion.

What You Bring

Highly organized with a high level of accuracy and attention to detail
Demonstrates ability to relate to individuals and groups with widely varying backgrounds, perspectives, education, and skills
Comfortable working in a fast-paced startup environment, thriving in moments of uncertainty, ambiguity, and change.
Growth-oriented mindset, eager to learn and continuously improve.
Ability to multi-task and balance various projects and deadlines simultaneously
Excellent analytical, problem-solving, and decision-making skills
Exceptional written communication and presentation skills
Empathetic and positive attitude with a commitment to driving customer success.
Experience with Microsoft Excel, including formulas and functions
Finance and accounting background preferred

Why DebtBook

When it comes to benefits and perks, we are committed to supporting our employees’ well-being to make their lives better, both in and out of the office. We offer:

Competitive salaries plus equity (stock options) for all employees;
Comprehensive health, dental, and vision insurance, 401(k) with 4% employer match ● Flexible work schedules and generous leave policies (including unlimited PTO) ● Professional development opportunities and tuition reimbursement
Family and wellness perks
Top-of-the-line equipment and a newly furnished office

DebtBook is an Equal Opportunity Employer. We value diversity and prohibit discrimination and unlawful harassment in the workplace. All applicants will receive consideration for employment based upon their qualifications without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, pregnancy, sexual orientation, age, marital status, genetic information, political affiliation, National Guard or veteran status, disability, or any other protected status under federal, state, or local law. We welcome and encourage applicants with disabilities to contact our team for assistance during the application and hiring process. We are committed to expanding accessibility and making reasonable accommodations in accordance with applicable law.

","hiringOrganization":{"@type":"Organization","name":"DebtBook","sameAs":"https://www.debtbook.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte, NC","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-08-05","description":"

Who we are

We are an organisation that exists to drive progress. That's the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them.

We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity.

The Role

We are seeking a Customer Success Associate to join our expanding Customer Success team, with a focus on supporting B2B subscription clients across the Central Europe, Middle East, and Africa (CEMEA) region. This position presents an excellent entry-level opportunity for a highly organised and proactive individual who is eager to develop a career in customer success.

The successful candidate will serve as the primary point of contact for a large portfolio of small business clients. The role involves ensuring that clients derive maximum value from their subscriptions to The Economist, with responsibilities spanning onboarding, renewals, and ongoing account management.

Key Responsibilities:

Account Management:

Manage a large portfolio of small subscription clients across the CEMEA region.
Serve as the main point of contact for day-to-day client needs and relationship management.
Oversee the full customer lifecycle - from onboarding to renewal

Customer Support & Engagement:

Respond promptly to client queries related to access, account setup, billing, and user management
Provide clear and helpful guidance to ensure clients get full value from their subscriptions
Deliver a high-quality customer experience through proactive communication

Renewal & Retention:

Lead the end-to-end renewal process, ensuring timely contract completion
Monitor account activity and usage to identify at-risk accounts
Engage clients to drive continued subscription value and reduce churn

Internal Collaboration:

Work closely with Sales, Product, and Support teams to share feedback and resolve issues
Suggest improvements to internal tools and workflows to support scalable customer success operations

#LI-Hybrid

What we offer

Benefits
We offer excellent benefits including an incentive programme, generous annual and parental leave policies, volunteering days and well-being support throughout the year, as well as free access to all Economist content. Country specific benefits are also offered.

Our Values
Our values are a collective set of beliefs and behaviours that strengthen The Economist Group's purpose and demonstrate where we want to be as an organisation. They reflect on our mission to pursue progress for individuals, organisations and the world.

Independence
We are not bound to any party or interest and encourage exploration and free-thinking. We champion freedom, both within our organisation and around the world.

Integrity
We are bold in our efforts to uncover the truth and stand up for what we believe in. We inspire trust through our rigour, fact-checking and transparency.

Excellence
We aspire to the highest standards in all we do. We are ambitious and inquisitive in our pursuit of continuous progress and innovation.

Inclusivity
We value diversity in thought and background and encourage healthy debate with a breadth of perspectives. We treat our colleagues and customers fairly and respectfully.

Openness
We foster a collaborative and empathetic culture conducive to the interests, wit and initiative of our colleagues. New ideas are our lifeblood.

The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our colleagues and potential colleagues regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation, age, marital status or any other status.

","hiringOrganization":{"@type":"Organization","name":"The Economist Group","sameAs":"https://www.economistgroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gurugram","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-08-05","description":"

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Why Choose Bottomline?

This role is a hybrid role with 1 day's attendance in the office in Theale, Reading.

As Customer Success Associate, you will proactively steer customers towards their desired outcomes whilst driving adoption and customer delight.

You will understand customer's needs in order to identify ways they can maximise value and achieve their goals.

You will report directly to the Team Leader of Customer Success.

Customer Success Associates are able to work directly and independently with our customers to help them grow through building success plans and building relationships. CSAs are seen as drivers, leaders, and mentors by both clients and team members within Bottomline.

CSAs will own/assist with specific project's and be responsible for the outcomes of the projects.

Essential Job Functions:

Managing tier 3 and 4 customers, by developing and maintaining strong relationships
Ownership of customer engagement with Bottomline products and services and helping customers to realize the value of our solutions and services
Co-ordinating renewals to ensure on time renewals
Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
Monitor customer health and create success plans where appropriate
Build and foster relationships with key decision makers and stakeholders across multiple customer teams
Independently present and speak to new product enhancements that are relevant to our customers
Collate and distribute customer feedback on product adoption, usage, enhancement requests to appropriate teams
Partner with Product, Marketing and Account Managers on product deployments, upsells and rollouts
Follow the established CSM program and lead Quarterly Business Reviews and Discovery calls
Engage customers in strategy calls to derive maximum value from their investment in Bottomline
Identify new opportunities to expand customer's usage of new products and engage internal teams as needed. Create CSA leads
Develop and share best-practices to continually improve the quality, effectiveness, and efficiency of our processes
Undertake specific projects as requested to enhance customer value and business revenue

Preferred Skills:

Customer Success / Service experience. Demonstrate success managing customer relationships
Strong Customer Success / Service skills and excellent verbal and written communication
Ability to effectively manage multiple priorities and activities simultaneously
Excellent video, phone, written, and verbal communication skills
Organized with a high attention to detail and ability to prioritize and manage time for successful execution
Demonstrated ability to assess customer needs
Comfortable interacting with and tailoring messaging to all levels of customer stakeholders
Able to identify risks that may impact the success of projects and work with colleagues to determine appropriate mitigating actions
Confident, self-motivated, and a true team player
Demonstrated desire to learn
Proficient using Word, Excel and Powerpoint
Knowledge of the Finance, Payments or BACS industry is desirable

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Seniority Level
Entry level
Industry
Software Development
Employment Type
Full-time
Job Functions
Management
Manufacturing
Skills
Customer Success
Time Management
Customer Retention
Organization Skills

","hiringOrganization":{"@type":"Organization","name":"Bottomline Technologies","sameAs":"https://www.bottomline.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"UK, Theale (Reading)","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-08-04","description":"

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

Planet is looking for a proactive and detail-oriented individual to temporarily join our Customer Success team. In this role, you’ll support a wide range of customers by ensuring smooth onboarding, access provisioning, and usage reporting. You’ll work cross-functionally with Sales, Product, and Finance to deliver a seamless experience for key customer programs and strategic partnerships.

The ideal candidate is a highly organized and detail-oriented professional who thrives in a fast-paced, mission-driven environment. They’re curious, proactive, and eager to support customers with operational excellence. They bring great communication skills, a knack for process improvement, and a desire to support impactful programs.

This is a full-time, temporary position expected to last 12 months. This is a remote position based in Bogota, Colombia.

Impact You'll Own:

Provision, update, and support user access for key customer programs.
Coordinate with internal stakeholders and external partners to ensure timely delivery of access credentials and platform onboarding materials
Generate custom usage reports for high-value accounts and others with specific reporting requirements
Maintain accurate documentation of reporting timelines, metrics, and delivery processes
Set up and manage partner access for strategic collaborations
Act as a point of contact for partner onboarding questions and technical setup
Coordinate internal alignment and respond to bid requests, ensuring accurate and timely provisioning
Support Customer Success and Sales teams with administrative and operational tasks more generally

What You Bring:

0-1 year of relevant work experience.
Current full-time enrollment at a university.
Attention to detail and organizational skills; ability to manage multiple tasks across time zones and stakeholders
Comfort with data and reporting tools
Clear communication and a proactive approach to solving problems
Must be proficient in English, the language of the company

What Makes You Stand Out:

Experience working with Salesforce, Excel, or customer success platforms
Experience with platforms like ArcGIS, QGIS, or Google Earth Engine.

#LI-REMOTE

Application Deadline:

October 22, 2025 by 11:59 PM PDT

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

Comprehensive Medical, Dental, and Vision plans
Health Savings Account (HSA) with a company contribution
Generous Paid Time Off in addition to holidays and company-wide days off
16 Weeks of Paid Parental Leave
Wellness Program and Employee Assistance Program (EAP)
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Commuter Benefits (if local to an office)
Volunteering Paid Time Off

Compensation:

The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Why we care so much about Belonging.
We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking \"Apply Now\" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking \"Apply Now\" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

","hiringOrganization":{"@type":"Organization","name":"Planet Labs Inc.","sameAs":"https://www.planet.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Colombia, Remote","addressCountry":"Colombia","addressRegion":"South America"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-08-04","description":"

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them

What You’ll Do:

Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
Act as an advisor to customers to ensure they’re leveraging the solution effectively
Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

Who You Are:

Customer-minded, always trying to provide the most value possible
Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
A strong communicator (written and verbal) with excellent attention to detail
Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
0-2 years of experience in a customer account facing role and desire to grow a career in Customer Success
Passionate about building long term and lasting relationships

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog:

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

\n\n

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

","hiringOrganization":{"@type":"Organization","name":"Datadog","sameAs":"https://www.datadoghq.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tokyo, Japan","addressCountry":"Japan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":15,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-08-04","description":"

#LI-KO1

カスタマーサクセス・アソシエイトとして、Datadogをご利用中の既存顧客を対象に、トレーニング、導入サポートなどを提供しながら、確立されたセールス・メソッドに沿ってアップセル・クロスセルに取り組みます。カスタマー・エクスペリエンス（顧客体験）を最大化できるよう、顧客との信頼関係を構築して固有課題やニーズを特定し、利用拡大の機会を発掘して、Datadog製品の価値を伝えることに注力します。顧客のスケーリングを担うカスタマーサクセスチームにとって、個人の成長とチームの成功を両立させることが、最優先事項です。

Datadogでは、オフィスカルチャーによって築かれる人間関係やコラボレーション、そこからもたらされる創造性を大切にしています。私たちは、従業員それぞれに合ったワーク・ライフ・ハーモニーを実現できるよう、ハイブリッド・ワークプレイスとして運営しています。

業務内容：

小規模な既存顧客に対し、利用拡大できる機会を特定し、案件化する
既存顧客へのアップセル・クロスセルにおいてフルセールスサイクルを担う
カスタマー・エクスペリエンス（顧客体験）の向上と、長期にわたる継続的な利用・製品導入のためのトラブルシューティング
既存顧客と伴走し、利用拡大の機会を見つけ、ロイヤルティを高める
Datadogの社内チーム（サポート、製品チーム、財務・法務など）との部門横断的コラボレーション
既存顧客のアドバイザーとして、ソリューションが効果的に活用されているか確認し、サポートする

募集要項：

可能な限り最高の価値を提供しようとするカスタマーファースト・マインド
売上を担うセールスと、カスタマーサクセスとしてのキャリアが組み合わさったハイブリッド・ポジションで、自己成長したい方
細やかで思慮に富んだコミュニケーションができる（文書および口頭で
アップセル・クロスセル活動のための契約条件や、価格交渉の成功経験
マルチタスクをこなし、臨機応変なセルフスターター
タイムマネジメントが得意で、大量かつ迅速な業務に自信がある

Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。

福利厚生と成長機会：

個々のパフォーマンスと成果に基づく豊かな報酬体系
新入社員への株式付与（RSU / 譲渡制限付株式ユニット）および従業員株式購入制度（ESPP）
プレジデント・クラブへの参加機会
継続的な専門能力開発、製品トレーニング、キャリアパスの提供
MEDDICとCommand of Messageに関する丁寧な営業研修
社内ネットワーク構築のためのメンターおよびバディ・プログラム
インクルーシブな企業文化、コミュニティ・ギルドへの参加機会
幅広く手厚い医療関連の福利厚生制度
企業型確定拠出年金（401K）
ペットの養子縁組と保険プログラム

上記の内容は、就業する国やDatadogでの雇用内容によって異なる場合があります。世界中のすべての候補者様にご理解頂けるよう、応募情報に関する項目は一部、英語のままで記載されています。全ての求人情報を英語でご確認されたい場合は、こちらをご覧ください。

About Datadog:

\n\n

Equal Opportunity at Datadog:

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

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About Figure

Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, efficiently and reasonably for purpose-driven, significant expenditures – everything from dream home renovations and debt consolidation to small business formation.

In seven years, we’ve become the country’s #1 non-bank HELOC lender. As a financial technology firm operating at the intersection of regulation and transformation, we’re a “unicorn” – a group of fewer than 1000 companies globally that is valued at $1B or more and has been in operation for less than ten years.

Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value individuals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us!

Wealthfront Career-Launching Company

Figure Series D Announcement

About the Role

We’re looking for driven, customer-focused teammates who are curious about innovative blockchain technology and financial services. As a Customer Success Associate (CSA), you’ll work in a call center environment, where your primary responsibility is handling inbound phone calls, chats, and emails from customers. You’ll be the voice of Figure, helping people understand our products, navigate the application process, and move confidently through each step of their experience.

In this role, you’ll gain deep knowledge of Figure by working in a fast-paced call center environment, by becoming an expert in our products to resolve issues, and move customers confidently through the application process. Your communication skills, problem-solving ability, and attention to detail will drive critical outcomes that support our business goals and elevate the customer experience.

What You’ll Do

Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications.
Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency.
Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat interactions and email.
Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience.
Provide technical support and troubleshooting on a variety of platform issues.
Conduct video notary sessions with attention to detail and professionalism.
Participate in new training and licensing programs to grow your skills and support team goals.
Contribute to a high-energy, collaborative team environment in the Customer Support Center.

What We Look For

1+ years in a customer-facing role.
BA/BS from an accredited university preferred.
A dependable and reliable team player who thrives in a fast-paced, high-volume environment.
Adaptable and open to change as processes evolve.
Clear, confident, and compassionate communication skills.
Ability to become a licensed e-notary, including passing the Figure and state required background checks.
Successfully complete the required compliance training.
A solutions-oriented mindset and commitment to providing an outstanding customer experience.
Ability to build trust and rapport with customers over the phone and in writing.
Process driven organizational skills
A quick and flexible learning style with the ability to navigate new technology platforms.

How We Operate

This is a full time role based on a 40-hour work week. Schedules are assigned after training, and operate on a shift bid structure. In order to promote the best performance possible, top performers are able to bid for their preference in shifts first. Hours of operation are Monday- Sunday 9am-9pm EST.

Salary

Compensation: $22/hr
Monthly Bonus: Can range anywhere from $0 - $1,300/month

Benefits

Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

#LI-TI1 #LI-Hybrid

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About Us

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Learn more at www.ujet.cx.

Opportunity

We are looking for an experienced and skilled Customer Success Associate to join our team. The CSA is a customer-facing role focused on driving customer value and success through optimal utilization of the UJET platform. This is accomplished by ensuring customers realize and experience value from UJET, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/platform to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities. The CSA will carry a high coin of customers that they support. This role is also responsible for driving product adoption during the customer journey to result in frictionless renewals. We are looking for an analytical thinker who will strategize and manage the needs of his/her customer portfolio, while collaborating with the internal UJET team. The role requires strong product understanding as well as excellent customer-facing and presentation skills. This individual should be operationally minded and have a passion for creating scalable solutions for UJET’s customers.

Responsibilities

Build value-based relationships with customers that have basic licenses and customers engaged in proof of concepts
Construct and implement customer success plans, proving ROI, and product adoption
Assist with process improvements and derive solutions that will apply to multiple customers
Analyze customer metrics, including usage data, health indicators, and renewal dates in alignment with objectives
Develop and present Business Reviews annually
Mitigate customer risk or churn by identifying root causes, defining and activating solutions, and deploying cross-functional support
Identify and qualify opportunities for expansion

Requirements

Experience with Contact Center Technology services and software, including Telephony and/or Telecommunications software, a plus
2-3 years of relevant experience (preferably in SaaS)
1-2 years experience with Contact Center Technology services and software, including Telephony and/or Telecommunications software
Ability to work in a fast-paced startup environment and maintain composure and tact in high pressure situations
Proven track record of strong internal and external relationships
Self-driven, focused and motivated
Team-oriented with a dedication to forward-thinking and creative problem solving
Commercially minded with a proven success record in transforming customer’s businesses and upselling/cross-selling growth
Bachelor's degree or equivalent experience

Annual PT Hiring Range: €30,000 - €50,000 (plus variable)

*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

UJET is an Equal Opportunity Employer

UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

Beyond our great team and disruptive technology, we offer competitive compensation and benefits, work/life balance, stock options, engaging team events, and more!

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At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

About our product

Our technology lets you see products in your own room before you buy. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo4r

About you

You take pride in exceeding expectations. You uncover needs by listening closely and asking perceptive questions. You also love technology. Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor. You are not afraid to convince someone to change their mind and you recognize when you need to change yours. You are excited to take on new challenges and be part of something small that is growing into something big.

What You'll Do

Manage the post-onboarding customer lifecycle for a book of SMB customers
Be responsible for key metrics such as Customer Health, Retention, and Expansion
Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals
Engage and share learnings across the wider Customer Success team
Serve as a key voice of our customers internally with teams such as product, sales, and leadership, and partner with other teams internally to drive best-in-class customer experiences
Maintain impeccable records in Customer Success software
Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensure the full potential of service is realized
Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers

Requirements

You have at least 1-2 years of experience in a B2B Customer Success role
Direct experience managing a book of business
You can quickly get familiar with and prioritize technically complex processes and tasks
You are professional and comfortable engaging C-suite executives
You can manage tight deadlines
You are comfortable using Google Workspace and Salesforce
You have excellent communication skills, both written and verbal
You are well-organized and able to manage multiple competing priorities at all times
Experience in SaaS is mandatory
Native English language proficiency
Bonus: Fluency in a second language

About our culture

We're a remote-first company that encourages our employees to work from where they're most productive.
We work in tight-knit teams to cultivate an ownership mentality.
We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
We value work-life balance by offering generous time off
Work anywhere in the world for up to 3 months!
We value families, by offering a parental leave program
We offer a work-from-home stipend
Your birthday (and our company's birthday) is a day off!

About our hiring process

Now: You upload your resume and complete a brief questionnaire.

Step 1: We arrange a video call with you to assess your abilities. Then complete a take-home assessment

Step 2: You attend the second and third video interviews soon after.

Step 3: You meet our Director of People and Culture and one of the Founders.

Step 4: You receive an offer.

Take the Leap. Apply now.

Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r

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At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

About this role

You will join us in an incredibly exciting phase of transition and growth with a huge opportunity to unlock massive revenue potential across our global client base.

The successful candidate for this role will be looking for an exciting new challenge in a hyper-growth environment. You should have a passion for building and developing business relationships and be willing to take on new challenges and input to the company’s growth.

Please note English fluency is mandatory for this role. Please apply using an English CV.

In this job, you’ll…

Manage restaurant customers in the UK and Ireland, helping them engage and find value from Flipdish products
Work closely with the Activations and Sales teams to make sure new accounts are onboarded correctly and grow their orders quickly and efficiently
Recognize and refer opportunities for upsells of new Flipdish products, including our Point of Sale system
Influence future lifetime value through higher product adoption, integration of our solution, improvement of customer satisfaction, and overall health scores.
Expand the revenue potential in accounts through feature optimization, effective case management, and the introduction of new and partner products
Interpret and drive action for “at-risk” customers
You will be a natural at building relationships as creating partnerships with your client base will be critical to success in this position.

We’re looking for

Demonstrable experience in looking after a large book of business, likely in a Customer Success or Sales role
Proven track record in minimizing customer churn.
The ability to look at longer-term plans and set the direction for clients
Results-focused, can-do-attitude, Naturally motivated and team player
Comfortable in using data to make decisions
You are highly organised - ability to build pipelines and track current/ future processes
Confident and able to present to clients and internal stakeholders over video and in person.
You’re a foodie! Passionate about the hospitality industry and understand the challenges the industry faces.
You have an eye for detail and a highly analytical mindset.
Motivated by increasing revenue and the sales process lights a fire within you!
Understanding of Flipdish products including online ordering, kiosks, and restaurant point of sale systems
Have a background in Sales.
Have worked in the hospitality industry and understand the pressures and pain points of our clients.

What you get

We’re a growing startup and we understand that amazing incentives will attract amazing talent. As well as the perks, we provide unparalleled opportunities for career growth. If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher!

🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We’re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like London, Dublin & Karachi. We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don’t see an opening just yet, do get in touch and register your interest with us anyway. We’ll be in touch as soon as something suitable opens up.

🙈Don’t be shy. Apply.

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch.

We also understand neurodivergent candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.

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At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes.

Learn more at q4inc.com.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

About the role

Q4 is the leader in innovating the Investor Relations Technology space. We’re transforming the industry with our SaaS solutions and we’re looking for world class Customer Success Associate to help us retain and grow our customer base. In this role, you will be responsible for driving customer retention, enabling clients to maximize the value of our software and deliver exceptional training and support.

In partnership with an Account Manager, you will also support renewal and expansion of your book of business. Together, you will enhance customer satisfaction and foster long-term, successful relationships.

What you'll do

Customer Retention – Develop and execute strategies to maintain and grow customer relationships. Monitor customer health metrics and proactively address any potential issues to reduce churn and increase loyalty
Onboarding & Enablement - Work closely with clients to understand their unique needs and provide tailored training and enablement. Ensure customers are fully equipped to utilize Q4’s software to its fullest potential
Training - Design and deliver comprehensive training programs to onboard new customers and up skill existing ones. Contribute to the creation of training materials and resources to facilitate effective learning
Satisfaction - Act as the primary point of contact for customer account inquiries and concerns. Resolve issues promptly and effectively, ensuring a high level of satisfaction and a positive experience with Q4
Feedback - Gather and analyze customer feedback to identify trends and areas for improvement. Collaborate with internal teams to drive product enhancements and ensure our offerings meet customer needs
Reporting - Track and report on key customer success metrics, including retention rates, satisfaction scores, and product utilization. Provide insights and recommendations to drive continuous improvement
Voice of the Customer – Bring back information from your customer conversations in actionable ways to the organization. Whether it is competitive information, pricing insights, product needs or investor relations trends you will help Q4 stay close to the emerging industry changes so we can meet customers where they are

What we're looking for

1-2 years of relevant work experience, preferably in customer facing roles
Bachelor’s degree or equivalent
Outstanding communication and listening skills
Strong listening and deduction skills with the ability to pick-up on possible obstacles or opportunities in customer conversations
Experience using Salesforce and data visualization tools
Ability to manage and prioritize a busy calendar. We want to talk to our customers every quarter!

Additional Skills

Extremely high integrity. Truth 100% of the time
The ability to work across an organization in partnership
A strong belief in accountability and one who takes great pride in the quality of the products and the efficiency of the team
Strong motivation, self-confidence, and sense of ownership
Inquisitive nature and advanced problem solving skills
Self-starter with a “can-do” mentality
Service-centric attitude to other departments
Experience with a fast-paced startup environment is a bonus

Why Join Q4?

We offer a variety of benefits to ensure you can always work hard and have fun:

Peace of mind & family: Flexible benefit plans, wellness, lifestyle and parental leave top-up if you have a growing family
Wellness & life: Flexible paid time off and benefit program, retirement plans, 30-day work-from-anywhere program, and a flexible work environment
Unlock your potential: Unleash your potential with learning allowance, mentorship, leadership forums, and gig programs.

We believe in the power of collective greatness.

At Q4, we embrace diverse perspectives and experiences as the driving force behind innovation and problem-solving. We envision Q4 to reflect the global community we serve, empowering representation and opportunity at all levels. Think you have what it takes, but not sure if you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!

Should you require any accommodations before or during the interview process, please let our Recruitment team know.

Explore further on our career site.

","hiringOrganization":{"@type":"Organization","name":"Q4 Inc.","sameAs":"https://q4inc.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote (Toronto, Ontario, CA)","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-08-14","description":"Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models
Role Overview:
A Field Customer Support Associate for a Remote Patient Monitoring (RPM) company plays a crucial role in ensuring smooth device installation, troubleshooting technical issues, and assisting healthcare professionals (mainly nurses) in operating the system effectively.\n

Role

Travel to healthcare facilities or patient homes to install RPM devices (e.g., sensors, monitors, software setups).
Ensure proper device calibration and network connectivity.Conduct initial setup tests to verify functionality before leaving the site.

Respond to service requests to fix malfunctioning or non-responsive devices.
Diagnose and repair minor hardware/software issues or escalate complex problems.Maintain and replace defective devices as needed.
Ensure all firmware and software updates are applied to devices.

Guide nurses and caregivers on how to operate, maintain, and interpret device readings.
Provide quick troubleshooting tips to nursing staff for common device issues.
Ensure facility compliance protocols and company guidelines during device usage.Facilitate onboarding telehealth equipment as needed

peripherals.

Track device deployment, retrievals, and replacements in the system.Ensure proper storage and transportation of devices to prevent damage.

Log all installation, troubleshooting, and repair activities in the system.
Report recurring issues to the engineering or product teams for improvements.
Maintain service logs, customer interactions, and resolution statuses.

Follow HIPAA regulations and company policies to ensure patient data privacy.
Adhere to safety protocols while handling medical-grade electronic devices.
Ensure devices meet hospital infection control standards before and after installation.

Coordinate with customer support teams, engineers, and logistics teams for smooth service execution.
Provide feedback to product development teams based on field observations.
Relay customer complaints and suggestions to higher management.

Key Skills Required

Technical troubleshooting & basic hardware installation
Strong communication & customer service
Familiarity with healthcare settings & medical devices
Ability to lift and transport devices safelyBasic knowledge of IoT & networking (preferred)

frequent travel

hourly compensation

About Dozee (www.dozeehealth.ai)
Vision & MissionSave Million lives with Health AI
Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A \"Made in India for the World\" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.
Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours.
VideosScience Behind Dozee : Ballistocardiography & Artificial Intelligence 100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study Dozee saves life of a mother at home Leading Healthcare Game changers work with Dozee Introducing Dozee VS Dozee Shravan - A clinical grade RPM service
Dozee in News:
Bloomberg - Oct 21, 2024From AI Beds to Remote ICUs, Startups are plugging India's health GapsNews18 - Oct 26, 2024Now, You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up's 'Shravan'Analytics India Magazine - Oct 29, 2024Dozee Harness AI for Personalised Patient CareET HealthWorld - Sep 16, 2024We trust AI everyday - From Google Maps to Smartphones, So why not use it to enhance patient safety in healthcare?BW healthcareworld - Oct 29, 2024Dozee's AI-Powered System Predicts Patient Deterioration 16 Hours in Advance
- A tertiary care hospital study published in JMIR, validated Dozee’s Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts ~19 hours in advance, and generated 5x fewer alerts, reducing alarm fatigue and improving patient outcomes.- A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee’s automation can potentially save 2.5 hours of nursing time per shift, improving workflow efficiency and allowing more focus on patient care.- A study on remote patient monitoring in general wards published in Cureus found that 90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer, and there was a 43% increase in time for direct patient care.- Research by Sattva, an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can save approximately 144 lives, reduce nurses’ time for vital checks by 80%, and decrease ICU average length of stay by 1.3 days.
Key HighlightsFounded : October, 2015Founders : Mudit Dandwate, Gaurav ParchaniHeadquarters : Bangalore, India | Houston, USA | Dubai, UAEKey Investors & Backers : Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons VenturesStage : Series A+Team Strength : 280+Business : Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and HomeCertifications & Accreditations : ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship product Dozee Vitals Signs (VS) measurement system and SOC2 Type II CertifiedAchievements- Forbes India 30 under 30- Forbes Asia 100 to Watch- Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech- BML Munjal Award for Business Excellence using Learning and Development- FICCI Digital Innovation in Healthcare Award- Anjani Mashelkar Inclusive Innovation Award Marico Innovation For India Award
To know more about life@dozee, click here.
Disclaimer: Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.” Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics","hiringOrganization":{"@type":"Organization","name":"Dozee","sameAs":"https://www.dozeehealth.ai"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Houston, Texas","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-08-14","description":"Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models
Role Overview:
A Field Customer Support Associate for a Remote Patient Monitoring (RPM) company plays a crucial role in ensuring smooth device installation, troubleshooting technical issues, and assisting healthcare professionals (mainly nurses) in operating the system effectively.\n

Role

Travel to healthcare facilities or patient homes to install RPM devices (e.g., sensors, monitors, software setups).
Ensure proper device calibration and network connectivity.Conduct initial setup tests to verify functionality before leaving the site.

Respond to service requests to fix malfunctioning or non-responsive devices.
Diagnose and repair minor hardware/software issues or escalate complex problems.Maintain and replace defective devices as needed.
Ensure all firmware and software updates are applied to devices.

Guide nurses and caregivers on how to operate, maintain, and interpret device readings.
Provide quick troubleshooting tips to nursing staff for common device issues.
Ensure facility compliance protocols and company guidelines during device usage.Facilitate onboarding telehealth equipment as needed

peripherals.

Track device deployment, retrievals, and replacements in the system.Ensure proper storage and transportation of devices to prevent damage.

Log all installation, troubleshooting, and repair activities in the system.
Report recurring issues to the engineering or product teams for improvements.
Maintain service logs, customer interactions, and resolution statuses.

Follow HIPAA regulations and company policies to ensure patient data privacy.
Adhere to safety protocols while handling medical-grade electronic devices.
Ensure devices meet hospital infection control standards before and after installation.

Coordinate with customer support teams, engineers, and logistics teams for smooth service execution.
Provide feedback to product development teams based on field observations.
Relay customer complaints and suggestions to higher management.

Key Skills Required

Technical troubleshooting & basic hardware installation
Strong communication & customer service
Familiarity with healthcare settings & medical devices
Ability to lift and transport devices safelyBasic knowledge of IoT & networking (preferred)

frequent travel

hourly compensation

About Dozee (www.dozeehealth.ai)
Vision & MissionSave Million lives with Health AI
Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A \"Made in India for the World\" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.
Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours.
VideosScience Behind Dozee : Ballistocardiography & Artificial Intelligence 100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study Dozee saves life of a mother at home Leading Healthcare Game changers work with Dozee Introducing Dozee VS Dozee Shravan - A clinical grade RPM service
Dozee in News:
Bloomberg - Oct 21, 2024From AI Beds to Remote ICUs, Startups are plugging India's health GapsNews18 - Oct 26, 2024Now, You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up's 'Shravan'Analytics India Magazine - Oct 29, 2024Dozee Harness AI for Personalised Patient CareET HealthWorld - Sep 16, 2024We trust AI everyday - From Google Maps to Smartphones, So why not use it to enhance patient safety in healthcare?BW healthcareworld - Oct 29, 2024Dozee's AI-Powered System Predicts Patient Deterioration 16 Hours in Advance
- A tertiary care hospital study published in JMIR, validated Dozee’s Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts ~19 hours in advance, and generated 5x fewer alerts, reducing alarm fatigue and improving patient outcomes.- A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee’s automation can potentially save 2.5 hours of nursing time per shift, improving workflow efficiency and allowing more focus on patient care.- A study on remote patient monitoring in general wards published in Cureus found that 90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer, and there was a 43% increase in time for direct patient care.- Research by Sattva, an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can save approximately 144 lives, reduce nurses’ time for vital checks by 80%, and decrease ICU average length of stay by 1.3 days.
Key HighlightsFounded : October, 2015Founders : Mudit Dandwate, Gaurav ParchaniHeadquarters : Bangalore, India | Houston, USA | Dubai, UAEKey Investors & Backers : Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons VenturesStage : Series A+Team Strength : 280+Business : Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and HomeCertifications & Accreditations : ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship product Dozee Vitals Signs (VS) measurement system and SOC2 Type II CertifiedAchievements- Forbes India 30 under 30- Forbes Asia 100 to Watch- Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech- BML Munjal Award for Business Excellence using Learning and Development- FICCI Digital Innovation in Healthcare Award- Anjani Mashelkar Inclusive Innovation Award Marico Innovation For India Award
To know more about life@dozee, click here.
Disclaimer: Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.” Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics","hiringOrganization":{"@type":"Organization","name":"Dozee","sameAs":"https://www.dozeehealth.ai"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Waco","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-08-14","description":"Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models
Role Overview:
A Field Customer Support Associate for a Remote Patient Monitoring (RPM) company plays a crucial role in ensuring smooth device installation, troubleshooting technical issues, and assisting healthcare professionals (mainly nurses) in operating the system effectively.\n

Role

Travel to healthcare facilities or patient homes to install RPM devices (e.g., sensors, monitors, software setups).
Ensure proper device calibration and network connectivity.Conduct initial setup tests to verify functionality before leaving the site.

Respond to service requests to fix malfunctioning or non-responsive devices.
Diagnose and repair minor hardware/software issues or escalate complex problems.Maintain and replace defective devices as needed.
Ensure all firmware and software updates are applied to devices.

Guide nurses and caregivers on how to operate, maintain, and interpret device readings.
Provide quick troubleshooting tips to nursing staff for common device issues.
Ensure facility compliance protocols and company guidelines during device usage.Facilitate onboarding telehealth equipment as needed

peripherals.

Track device deployment, retrievals, and replacements in the system.Ensure proper storage and transportation of devices to prevent damage.

Log all installation, troubleshooting, and repair activities in the system.
Report recurring issues to the engineering or product teams for improvements.
Maintain service logs, customer interactions, and resolution statuses.

Follow HIPAA regulations and company policies to ensure patient data privacy.
Adhere to safety protocols while handling medical-grade electronic devices.
Ensure devices meet hospital infection control standards before and after installation.

Coordinate with customer support teams, engineers, and logistics teams for smooth service execution.
Provide feedback to product development teams based on field observations.
Relay customer complaints and suggestions to higher management.

Key Skills Required

Technical troubleshooting & basic hardware installation
Strong communication & customer service
Familiarity with healthcare settings & medical devices
Ability to lift and transport devices safelyBasic knowledge of IoT & networking (preferred)

frequent travel

hourly compensation

About Dozee (www.dozeehealth.ai)
Vision & MissionSave Million lives with Health AI
Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A \"Made in India for the World\" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.
Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours.
VideosScience Behind Dozee : Ballistocardiography & Artificial Intelligence 100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study Dozee saves life of a mother at home Leading Healthcare Game changers work with Dozee Introducing Dozee VS Dozee Shravan - A clinical grade RPM service
Dozee in News:
Bloomberg - Oct 21, 2024From AI Beds to Remote ICUs, Startups are plugging India's health GapsNews18 - Oct 26, 2024Now, You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up's 'Shravan'Analytics India Magazine - Oct 29, 2024Dozee Harness AI for Personalised Patient CareET HealthWorld - Sep 16, 2024We trust AI everyday - From Google Maps to Smartphones, So why not use it to enhance patient safety in healthcare?BW healthcareworld - Oct 29, 2024Dozee's AI-Powered System Predicts Patient Deterioration 16 Hours in Advance
- A tertiary care hospital study published in JMIR, validated Dozee’s Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts ~19 hours in advance, and generated 5x fewer alerts, reducing alarm fatigue and improving patient outcomes.- A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee’s automation can potentially save 2.5 hours of nursing time per shift, improving workflow efficiency and allowing more focus on patient care.- A study on remote patient monitoring in general wards published in Cureus found that 90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer, and there was a 43% increase in time for direct patient care.- Research by Sattva, an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can save approximately 144 lives, reduce nurses’ time for vital checks by 80%, and decrease ICU average length of stay by 1.3 days.
Key HighlightsFounded : October, 2015Founders : Mudit Dandwate, Gaurav ParchaniHeadquarters : Bangalore, India | Houston, USA | Dubai, UAEKey Investors & Backers : Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons VenturesStage : Series A+Team Strength : 280+Business : Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and HomeCertifications & Accreditations : ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship product Dozee Vitals Signs (VS) measurement system and SOC2 Type II CertifiedAchievements- Forbes India 30 under 30- Forbes Asia 100 to Watch- Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech- BML Munjal Award for Business Excellence using Learning and Development- FICCI Digital Innovation in Healthcare Award- Anjani Mashelkar Inclusive Innovation Award Marico Innovation For India Award
To know more about life@dozee, click here.
Disclaimer: Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.” Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics","hiringOrganization":{"@type":"Organization","name":"Dozee","sameAs":"https://www.dozeehealth.ai"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lufkin","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-08-14","description":"

📍Manchester (Hybrid, up to 2 days WFH) | 💰 up to £30,000 dependent on experience (OTE £35,000 uncapped).

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

If you join us, you’ll be helping to improve the property industry for everyone. As a Customer Success Associate you’ll be ensuring our customers are getting the most out of our award-winning prospecting tool, Spectre. You’re a real self-starter, a great communicator, and a confident and talented problem-solver, who isn’t afraid of going above and beyond for our customers.

This is a fast-paced role where no two days are ever the same - on any given day, you could be onboarding new clients to Spectre, troubleshooting their queries, or providing best practice guidance. You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features.

If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in!

A bit about you…

You have a background in Customer Success or Account Management
You are passionate about providing an exceptional customer experience and building lasting relationships
You have excellent written and verbal communication skills (fluency in written and spoken English)
You're a resilient, motivated self-starter who works well independently and is excited by the opportunity to help scale a business during a high-growth phase
You're highly organised with exceptional attention to detail
You’re tech-savvy and comfortable working with a range of modern tools and systems

Here’s what you can expect to be working on as a Customer Success Associate at Street Group

Supporting our clients to achieve great results with Spectre; from on-boarding new customers to proactively ensuring existing clients are getting the most out of the system through strategy calls and and training sessions
Implementing creative solutions to proactively resolve potential issues for customers
Provide exceptional technical support via phone and email to Spectre clients
Ensuring feedback flows from Customer Success to the relevant business and product teams
Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers
Up-selling additional products to existing clients

Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application!

Who are Street Group?

We’re an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.

Our products form a powerful duo, working harmoniously together to transform an agent’s job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.

Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.0. He’d seen first-hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi award-winning, instruction generation tool, generating an average return on investment for them of over 3000%.

Why join Street Group?

🏠 Hybrid-working - you can work from home 2 days per week
🏖️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
💪 Joining a culture that supports your development and encourages growth
📚 £500 yearly L&D budget for your career development
🎂 Your birthday on us - we pay, you stay away
🙋 ‘Give something back’ - 2 paid days volunteering on us
👶 Enhanced maternity, paternity & adoption pay
🧠 Mental health & well-being support via Health Assured
🧘 Regular well-being initiatives
🚂 Public transport season ticket loans
🌷 Paid menopause leave
🌞 Holiday buying scheme
🚀 Joining a new team in an exciting business with huge ambition
👥 Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day
👩🏿‍💻 A chance to work on cutting-edge technology
🐶 Comfortable, relaxed office space - office dogs welcome!
🍻 Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
🎊 Company and team off-sites, events and happy hours
🚴 Cycle to work scheme
🚗 Electric car salary sacrifice scheme
🌍 Feel good about sustainability - we're a climate-positive company!

Salary

Up to £30,000 dependent on experience (OTE £35,000 uncapped). However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

🕧 Interview Process: 3 stages = Introductory call with one of our Talent team > Hiring Manager Interview with our Head of CS and Senior CSM > Final interview with our VP of CS and Senior CSM.

We want to make our interviews as inclusive as possible, so if you need any adjustments making or if there's anything you think we should be aware of during the interview process, please do let us know.

","hiringOrganization":{"@type":"Organization","name":"Street.co.uk","sameAs":"https://street.co.uk/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Manchester, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":25,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-08-12","description":"About Narmi:Narmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening – so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and happy customers. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.
About the Customer Success (General Management) Team:The General Management team is responsible for managing our relationships with financial institutions across their implementations, go-live processes, and in perpetuity thereafter. Customers are the lifeblood of Narmi, and our team is filled with product-obsessed colleagues looking to delight customers throughout the Narmi customer journey. Our team puts customers at the heart of everything we do and is always looking for ways to maximize the value of their relationships with Narmi.\n

What you'll do:

Support the General Manager in overseeing customer relationships
Assist with strategic planning to deepen existing customer relationships
Coordinate process improvements across product, engineering, operations and sales
Act as the customer’s champion at Narmi and approach the role with an execution-first mentality
Work cross functionally as part of a pod to ensure that the customer is delighted with the implementations process and post go-live experience
Meet with customers to understand their biggest pain points and develop relationships with internal and external stakeholders
Help manage upsell processes and procedures
Assist with Narmi’s monthly release process and manage communication with customers
Troubleshoot customer issues and ensure speedy resolution
Work with internal partners to translate customer feedback into specific product requirements and enhancements

What you'll bring:

3+ years of experience in client management, customer success, or product management
Comfort interacting with both internal and external stakeholders, while retaining a focus on executing for Narmi’s customers
Outstanding communication skills; with comfort presenting to and influencing a range of stakeholders at large enterprise organizations
Excellent organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously
Experience working in a high growth environment and dealing with ambiguity
Ability to prioritize tasks to ensure customers’ objectives are met
Strong interest in B2B FinTech or prior experience in digital banking/digital account opening
Experience working with financial institutions in a digital capacity is desirable
A proactive, roll-up-your sleeves approach to accomplishing tasks
An extremely high level of honesty, empathy and integrity

The expected annual base salary for this role is $80,000 - $100,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.
Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com.","hiringOrganization":{"@type":"Organization","name":"Narmi","sameAs":"https://www.narmi.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, NY","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-08-14","description":"

📍Manchester (Hybrid, up to 2 days WFH) | 💰 up to £30,000 dependent on experience (OTE £35,000 uncapped).

If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in!

A bit about you…

You have a background in Customer Success or Account Management
You are passionate about providing an exceptional customer experience and building lasting relationships
You have excellent written and verbal communication skills (fluency in written and spoken English)
You're a resilient, motivated self-starter who works well independently and is excited by the opportunity to help scale a business during a high-growth phase
You're highly organised with exceptional attention to detail
You’re tech-savvy and comfortable working with a range of modern tools and systems

Here’s what you can expect to be working on as a Customer Success Associate at Street Group

Supporting our clients to achieve great results with Spectre; from on-boarding new customers to proactively ensuring existing clients are getting the most out of the system through strategy calls and and training sessions
Implementing creative solutions to proactively resolve potential issues for customers
Provide exceptional technical support via phone and email to Spectre clients
Ensuring feedback flows from Customer Success to the relevant business and product teams
Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers
Up-selling additional products to existing clients

Who are Street Group?

Why join Street Group?

Salary

🕧 Interview Process: 3 stages = Introductory call with one of our Talent team > Hiring Manager Interview with our Head of CS and Senior CSM > Final interview with our VP of CS and Senior CSM.

","hiringOrganization":{"@type":"Organization","name":"Street Group","sameAs":"https://streetgroup.co.uk/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Manchester, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-08-15","description":"

Black Swan Data is a leading provider of data, software, and consulting services for the consumer goods industry. Our technology uses AI and social data to power the insight and innovation capabilities of CPG brands like PepsiCo and General Mills.

We are a values-driven company that is committed to our employee’s wellbeing and growth. We believe that our people are our greatest asset, and we want to create an environment where they can thrive. 

The Role:

The Customer Success Associate role is an excellent entry point into client relationship management at Black Swan. This role focuses on learning the fundamentals of client success while providing essential support to ensure client satisfaction and platform adoption. Working closely under the mentorship of Account Directors and Customer Success Managers, the Customer Success Associate will gain hands-on experience in the market research industry while contributing to positive client experiences and account health.

Customer Success Associates support the execution of client engagement strategies, assist with Trendscope Analyst hours deliverables, and help monitor platform usage to support proactive client management. This role provides a strong foundation for career growth in client success and account management within the insights sector.

The ideal candidate will be eager to learn, demonstrate strong service orientation, and possess excellent communication skills. This position offers significant professional development opportunities for individuals looking to build their career in client success within the market research industry.

Key Responsibilities

Support in maintaining relationships with Black Swan's key global CPG clients, ensuring responsive and professional service delivery
Conduct and produce Trendscope Analyst reports, including analysis and PowerPoint presentation preparation
Maintain accurate client records and communication logs to support account management activities
Monitor and report on Trendscope usage patterns, Analyst hours consumption, and client satisfaction metrics and identify potential risks or optimization opportunities
Assist in the execution of account plans and client engagement strategies developed by Account Directors and Customer Success Managers
Coordinate with Datasets teams to ensure ongoing expansion of Black Swan’s category datasets.
Proactively identify opportunities to enhance client experience and share insights with Customer Success Managers and Commercial Leads
Contribute to client communications and participate in client meetings as directed by Customer Success Managers

Essential Skills and Experience

1-2 years of experience in client service, customer success, or related roles; exposure to the insights or market research industry is a plus but not required
Strong analytical skills with ability to synthesize information and produce clear insights
Detail-oriented with excellent organizational and time management abilities
Demonstrated ability to work collaboratively and support team objectives
Proactive mindset with strong problem-solving capabilities
Bachelor's degree preferred, ideally in business, marketing, or related field
Eagerness to learn about CPG industry trends and market research methodologies
Professional communication skills and strong willingness to develop expertise in client-facing situations

What makes a Swan?
We want people fanatical about creating innovative solutions inspired by data. We know Black Swan’s DNA is different, it’s what helps us find new perspectives on our clients’ problems. Working in a fast paced, energized environment, our bar is set high, and an ability to build long lasting partnerships both internally and externally is vital.
We have made a difference at our core and that is embedded in our values.

We believe in long-term partnerships through transparency and honesty.
We believe in leaving the world in a better place than we found it.
We believe anyone can achieve great things. We do not put people in boxes.
We listen more than we talk.
We think 10% crazy is just about right!
Most importantly, and because you spend 60% of your waking time at work, we believe you should enjoy it.

What We Offer?
Hybrid Working – 2 days in the office per week (Thursday being our whole company connection day in the office). Some roles will also be eligible to apply for 100% remote working.
Career Development - At Black Swan, we prioritise your development. We break new ground daily - and that provides every Swan with the opportunity to build career-defining skills and experience.
Working environment - Because you spend 60% of your time at work, we try to make it enjoyable! You will benefit from our global benefits: staff referral scheme, wellness day, development day, flexible working, internal and online training initiatives, volunteering opportunities at whiteswan.org.uk, birthday half day, social events, and a flexible leave policy.
Exciting Clients and Projects - We work with some of the world’s most pioneering CPG brands, and operate at the cutting-edge of our industry, solving our clients' problems with technology.
Talented Teams - We employ the best talent in the market – as a Swan you will be exposed to highly skilled and multi-disciplined teams across 3 continents.

","hiringOrganization":{"@type":"Organization","name":"Black Swan Data","sameAs":"https://www.blackswan.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hybrid Cape Town, SA","addressCountry":"South Africa","addressRegion":"Africa"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-08-18","description":"

📝 Company Mission

Our mission is to give the world access to the best products by empowering great brands to reach their growth potential.

💼 About Wayflyer

Today's consumer brands need a capital provider that keeps pace with their growth ambitions. Traditional financing options are slow, cumbersome and often out of reach. That's why we built Wayflyer.

Our unique technology allows us to assess businesses in minutes, generate financing offers that reflect their growth potential and send funds in as little as 24 hours.

Since launching in April 2020, we've deployed over $4.5bn to thousands of brands worldwide, backed by Tier 1 banks like J.P. Morgan. We've become a trusted financing partner for some amazing brands, like True Classic, Little Words Project and Kekoa Foods.

Teams at Wayflyer are truly cross-functional. You'll be collaborating with ambitious colleagues from around the world - all striving to deliver on a huge opportunity. Check out this video to hear directly from them.

💛 Culture & Values at Wayflyer

At Wayflyer, we value being sound people, excellent operators, and ambitious overachievers, working together with integrity, creativity, and bold optimism to deliver exceptional results. To learn more, please visit our website.

🚀 Your Role at a Glance: The key ways you'll bring value to the team

Manage a large portfolio of existing customers and drive Wayflyer’s revenue through upsells and renewals.
Maintain an exceptional customer experience, leading with empathy and putting customers’ needs first.
Guide customers through our dedicated customer success process.
Coach and enable customers to become product experts using Wayflyer dashboards.
Maintain a high bar for customer satisfaction (we’re currently rated 4.8 stars on Trustpilot!)
This is a sales role and you’ll need a hunter mentality to identify opportunities for additional funding.

🔨 What Makes You a Great Fit

2+ years of customer facing (corporate) experience, ideally in sales, account management or consultancy
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Experience building strong internal and external relationships.
Consistent track record of exceptional customer service in a fast paced, start-up environment is a plus.
Finance/accountancy knowledge is also a plus.
You’re calm under pressure when working through customer challenges
Analytical and data driven, with a keen eye for spotting additional revenue opportunities
Experience in Google Ads and Facebook is a bonus.

🤝 What to Expect After You Apply

You can expect to hear from a member of our Talent Acquisition team soon. If we believe you're a good fit, the first step will be a conversation with a recruiter who will guide you through the next stages of the process. The full interview process, which includes meeting the Hiring Manager and completing a case study or interview loop, typically takes approximately 3-4 weeks. The target start date for this role is the 1st of November.

The closing date for applications is Friday 21st August.

🏖️The Perks of Being at Wayflyer

🌴 Time Off That Matters

Recharge with 25 days of paid annual leave, plus public holidays.

🧘 Your Wellbeing

Access support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG.

🫀 Comprehensive Health & Protection

Stay covered with private healthcare, life insurance, and critical illness cover.

👵 Secure Your Future with Our Pension Plan

Our pension plan helps you build a strong foundation for tomorrow, starting today.

🍼 Family-First Policies

We offer generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers.

💰 Share in Our Success

With our equity scheme, you're not just an employee; you're a stakeholder in our journey.

🌴 Work From Abroad!

Enjoy the freedom to work remotely from anywhere in the world for up to 60 calendar days a year.

📍Global Offices and Working Policy

🇮🇪 Dublin, Our Buzzing HQ

Our headquarters operates a hybrid model. The number of in-office days depends on your team, but the majority of teams and our SLT are typically in 3-4 days per week, giving you valuable exposure to senior leadership.

🇬🇧 London, One Big Family

Home to around 30 employees, our brand-new London office also runs on a hybrid model. You’ll often find our CEO working alongside the team with regular visits.

🇦🇺 Sydney, Small but Mighty

Our close-knit Sydney office has around 20 employees and follows a flexible hybrid model, fostering strong collaboration.

🇺🇸 Atlanta, New York & Charlotte, Stateside Collaboration

Each of our US offices has 8-10 employees and operates with a flexible hybrid approach, blending in-person connection with remote freedom.

🌍 Remote, Across the US & Europe

The majority of our Tech org works remotely across the UK and Europe, coming together throughout the year for off-sites, company kick off and technical kick off. We also have a growing number of remote team members across the US.

💡 How We Handle Your Personal Data

By submitting your application, you acknowledge that Wayflyer Limited will process your personal data for the purpose of evaluating your suitability for the role. Such processing is based on the need to take steps prior to entering into a potential employment agreement. To learn more about how we handle your personal data, you can contact our privacy team at privacy@wayflyer.com or review our privacy notice at https://wayflyer.com/privacy-notice.

","hiringOrganization":{"@type":"Organization","name":"Wayflyer","sameAs":"https://www.wayflyer.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte, North Carolina","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-08-21","description":"Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models
Role Overview:
A Field Customer Support Associate for a Remote Patient Monitoring (RPM) company plays a crucial role in ensuring smooth device installation, troubleshooting technical issues, and assisting healthcare professionals (mainly nurses) in operating the system effectively.\n

Responsibilities

Travel to healthcare facilities or patient homes to install RPM devices (e.g., sensors, monitors, software setups).
Ensure proper device calibration and network connectivity.Conduct initial setup tests to verify functionality before leaving the site.

Respond to service requests to fix malfunctioning or non-responsive devices.
Diagnose and repair minor hardware/software issues or escalate complex problems.Maintain and replace defective devices as needed.
Ensure all firmware and software updates are applied to devices.

Guide nurses and caregivers on how to operate, maintain, and interpret device readings.
Provide quick troubleshooting tips to nursing staff for common device issues.
Ensure facility compliance protocols and company guidelines during device usage.Facilitate onboarding telehealth equipment as needed

peripherals.

Track device deployment, retrievals, and replacements in the system.Ensure proper storage and transportation of devices to prevent damage.

Log all installation, troubleshooting, and repair activities in the system.
Report recurring issues to the engineering or product teams for improvements.
Maintain service logs, customer interactions, and resolution statuses.

Follow HIPAA regulations and company policies to ensure patient data privacy.
Adhere to safety protocols while handling medical-grade electronic devices.
Ensure devices meet hospital infection control standards before and after installation.

Coordinate with customer support teams, engineers, and logistics teams for smooth service execution.
Provide feedback to product development teams based on field observations.
Relay customer complaints and suggestions to higher management.

Key Skills Required

Technical troubleshooting & basic hardware installation
Strong communication & customer service
Familiarity with healthcare settings & medical devices
Ability to lift and transport devices safelyBasic knowledge of IoT & networking (preferred)

frequent travel

hourly compensation

About Dozee (www.dozeehealth.ai)
Vision & MissionSave Million lives with Health AI
Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A \"Made in India for the World\" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.
Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours.
VideosScience Behind Dozee : Ballistocardiography & Artificial Intelligence 100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study Dozee saves life of a mother at home Leading Healthcare Game changers work with Dozee Introducing Dozee VS Dozee Shravan - A clinical grade RPM service
Dozee in News:
Bloomberg - Oct 21, 2024From AI Beds to Remote ICUs, Startups are plugging India's health GapsNews18 - Oct 26, 2024Now, You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up's 'Shravan'Analytics India Magazine - Oct 29, 2024Dozee Harness AI for Personalised Patient CareET HealthWorld - Sep 16, 2024We trust AI everyday - From Google Maps to Smartphones, So why not use it to enhance patient safety in healthcare?BW healthcareworld - Oct 29, 2024Dozee's AI-Powered System Predicts Patient Deterioration 16 Hours in Advance
- A tertiary care hospital study published in JMIR, validated Dozee’s Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts ~19 hours in advance, and generated 5x fewer alerts, reducing alarm fatigue and improving patient outcomes.- A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee’s automation can potentially save 2.5 hours of nursing time per shift, improving workflow efficiency and allowing more focus on patient care.- A study on remote patient monitoring in general wards published in Cureus found that 90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer, and there was a 43% increase in time for direct patient care.- Research by Sattva, an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can save approximately 144 lives, reduce nurses’ time for vital checks by 80%, and decrease ICU average length of stay by 1.3 days.
Key HighlightsFounded : October, 2015Founders : Mudit Dandwate, Gaurav ParchaniHeadquarters : Bangalore, India | Houston, USA | Dubai, UAEKey Investors & Backers : Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons VenturesStage : Series A+Team Strength : 280+Business : Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and HomeCertifications & Accreditations : ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship product Dozee Vitals Signs (VS) measurement system and SOC2 Type II CertifiedAchievements- Forbes India 30 under 30- Forbes Asia 100 to Watch- Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech- BML Munjal Award for Business Excellence using Learning and Development- FICCI Digital Innovation in Healthcare Award- Anjani Mashelkar Inclusive Innovation Award Marico Innovation For India Award
To know more about life@dozee, click here.
Disclaimer: Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.” Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics","hiringOrganization":{"@type":"Organization","name":"Dozee","sameAs":"https://www.dozeehealth.ai"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbus, Ohio","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Customer Success Associate","datePosted":"2025-08-22","description":"

Hi! We're Forerunner.

We believe that adaptation is a necessity, not a luxury, and communities deserve access to powerful software that helps them plan for the future. The challenge of climate change is complex – it implicates how municipalities plan, manage capital, and communicate to both residents and higher levels of government. Forerunner helps local communities do these things better by empowering them to access, understand, and mobilize local-level flood risk data at scale. Our software is built to be easy-to-use, so that governments preparing for our future can focus on the important stuff.

About the position:

We're looking for an energetic Customer Success Associate to join our team. In this position you will be our partner community's internal advocate, helping ensure an excellent Forerunner experience, and gathering feedback on ways that Forerunner can increase our value.

Ensure customer health. You will become a trusted advisor to our partner communities, will deeply understand their workflows and needs, and ensure that they derive maximum value from their investment in Forerunner, leading to project success, retention, and renewal.
Product activation. You will provide user communications, customized in-app onboarding, and continued learning to ensure that our partner communities are fully utilizing their Forerunner software.
Account expansion. You'll support expansion of your accounts by identifying expansion opportunities and driving business outcomes in partnership with the sales & leadership team.
Case studies and learning opportunities. You will evangelize Forerunner success stories throughout all of your accounts to help our community partners grow.
Coordinate with the Marketing, Product and Engineering teams. You’ll share the customer’s experience, ideas, and key concerns with the Product and Engineering teams to both aid the customer and move the product forward.
Provide meaningful contributions to the development of CS policy and procedure. As an early member of our customer success team, your ideas and feedback will be crucial in setting our team up for ongoing success.

About you:

As a new addition to our team, you will help us spread the word about Forerunner and engage our customers in conversations about how software can help to transform their data and workflows. In general, you might be a good fit if you:

Are an excellent, empathetic communicator. You'll often be the point of contact for customers working with Forerunner and building trust is crucial in our space. We'll be relying on you to make a great impression in both written and phone/video communication.
Are detail-oriented and committed to quality. We're passionate about creating value for our customers. A successful candidate will share this enthusiasm.
Are comfortable with a high degree of ambiguity. We're always learning, and hope you will be too. We are looking for someone who can be nimble in prioritizing work and isn't shy in taking on additional responsibility.
Have 2+ years of professional experience with a track record of meeting or exceeding goals. As a small startup, we're excited about growth and expect you to be eager about contributing to it. Experience supporting SaaS software is preferred but not required.
Interest or experience in the GovTech space, floodplain management or flood insurance, GIS/mapping, or project management for government clients. Our customers—and our industry as a whole—are unique.

Our team has a lot to offer.

Forerunner is an early stage company with an interdisciplinary team. We are motivated by seemingly intractable problems and work hard to support one another.

We're mission-driven. Our mission orients our business strategy and pushes us to work with a sense of urgency. We’re in the weeds -- our entire team spends time engaging with our partners in the field to better understand the real-world problems they face.
We're a small team. As a member of our growing team, you will quickly become an invaluable part of our organization and have a meaningful impact on our business and technical direction. We welcome unique perspectives and backgrounds. Your opinion matters and we hope you'll share it.
We're a remote-first organization, with offices in NYC, San Francisco and Portland, ME. Many members of our team work remotely, but we have small offices in San Francisco and Portland, ME. We offer schedule flexibility for all of our employees and ask for accountability in return.
We want you to be happy and healthy. Forerunner offers competitive compensation, health/vision/dental coverage, and commuter benefits. We also have a quarterly wellness reimbursement so that you can have flexibility in defining what “health” means to you.
The salary range for this position is $60,000-$75,000 with an OTE of $65,000-$75,000. This posting may span more than one career level. Compensation is determined based on a variety of factors, including an individual’s skills, experience, qualifications, and working location.

Forerunner is an equal opportunity employer committed to embracing diversity and the perspectives of individuals from all backgrounds.

","hiringOrganization":{"@type":"Organization","name":"Forerunner","sameAs":"https://withforerunner.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, Portland ME, New York City NY, San Francisco CA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":31,"item":{"@type":"JobPosting","title":"Associate Customer Success Manager","datePosted":"2025-07-18","description":"

Hi, I'm David, the Sr Manager of Customer Success, Americas at Customer.io. We're looking for an Associate Customer Success Manager to join our growing team.

As an Associate Customer Success Manager at Customer.io, you’ll specialize in our scale motion managing the successful onboarding of SMB and Mid-Market accounts, and ongoing support for customers on our pooled Customer Success model.

You’ll lead with empathy, innovation and problem-solving to guide assigned customers through key elements of onboarding, enabling them to achieve their desired business outcomes. Tasked with getting product and strategic questions answered for customers, you’ll collaborate with customer success enablement, technical support, sales, product, and engineering (when appropriate) to unlock the value of the Customer.io platform in the first 90 days. You’ll help manage customers’ long-term success beyond onboarding with pooled Customer Success entailing a shared inbox and ad-hoc Zoom calls where appropriate.

We don’t need you to be a marketing expert - but rather, an expert at getting questions answered and influencing the customer to make progress and move through blockers. You won't necessarily be a data or technical expert but will be keen to get a good understanding of our app to leverage our features to make your customer successful.

This is an essential role within our greater Customer Experience team that presents exciting opportunities to influence and develop a program that directly impacts long-term objectives to scale the business with Customer Success. In this position, you’ll learn the ins and outs of the lifecycle functions of our customers and will be eligible for growth and development opportunities into other CSM roles.

Some things you'll do:

Kick-off calls with key stakeholders to outline the general onboarding plan and timetable
Planning and organization of the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters
Conversations with customers to unearth why messaging matters to them in order to help them plan, implement, and follow through with their messaging goals
Ensuring confidence in the Go-Live process by advising on testing strategies and steering clear of possible pitfalls as customers begin sending messages to their audiences
Being your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and receive help from TS, Product, and Engineering to solve problems
Advising on best practices and practical knowledge as customers adopt new features and use cases throughout their life cycle
Identify gaps in process and resources and take initiative to optimize the customer experience in this segment and collaborate with teammates to implement solutions
Use the knowledge you gain working directly with accounts to inform our digital strategy and identify the largest areas for impact with digital touch
De-risk accounts that are off track and nurture growth in the most promising accounts
Manage our shared inbox for customer requests and questions, identifying common trends to mitigate volume and optimize process

About you:

You’re curious and enjoy learning about different businesses and industries
You’ve got a thirst for knowledge, and are keen to understand how our product services customer use cases
We often find ourselves in situations like this: A customer completed their integration with Customer.io. They want to create a complex, time-sensitive campaign but their engineers are unavailable to help the marketer interpret their data for setting up this campaign. How do you help them?
Creative problem solver who can understand the root of the customer's problem and find the best solution
You’re quick to recognize when a process or solution isn’t working and don’t hesitate to intentionally pivot and iterate
You enjoy solving problems independently but aren’t afraid to ask for help or collaboration when you need to
You’re excited at the prospect of joining a rapidly growing and evolving team and having an impact on the development of our scaled Customer Success program

What we're looking for:

1+ years of experience in SaaS in a role requiring technical expertise, customer interaction, and problem-solving skills with proven success.
You’re based in a timezone from UTC -5:00 to UTC -8:00
You’re excited about collaborating with SMB customers and tailoring the Customer Success experience to fit their needs
You get fulfillment from jumping into new scenarios and using your expertise to find solutions
You’ve demonstrated the ability to learn technical subjects quickly and apply them to real-life customer cases
You have experience communicating with technical points of contact and translating technical needs and blockers into business impact
You’re opinionated about customer experience. To give strategic advice to customers, you should have well-formed opinions!
Bonus points: You’ve been responsible for designing lifecycle messages
Bonus points: You are fluent in French, Russian, and/or Spanish

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $70,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include

Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
16 weeks paid parental leave (including adoption and foster care)
100% paid insurance premiums for you and your dependents
401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
$1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
$250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
$300/month co-working space rental reimbursement
$2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
$1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
One month sabbatical after five years at Customer.io
We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process:

30-minute video call our Recruiter
45-minute video call with David, Sr Manager of Customer Success, Americas
Approximately one week to complete a take-home assignment
45-minute Review Call with potential team members

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

","hiringOrganization":{"@type":"Organization","name":"Customer.io","sameAs":"https://customer.io/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Americas Remote"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Customer Success Associate - Boston","datePosted":"2025-07-02","description":"

What You’ll Do:

Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
Act as an advisor to customers to ensure they’re leveraging the solution effectively
Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

Who You Are:

Customer-minded, always trying to provide the most value possible
Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
A strong communicator (written and verbal) with excellent attention to detail
Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
1+ years of experience in a customer account facing role and desire to grow a career in Customer Success
Passionate about building long term and lasting relationships

Benefits and Growth:

Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:$54,000—$72,000 USD\n

About Datadog:

\n\n

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

","hiringOrganization":{"@type":"Organization","name":"Datadog","sameAs":"https://www.datadoghq.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boston, Massachusetts, USA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":33,"item":{"@type":"JobPosting","title":"Associate - Customer Success Partner","datePosted":"2025-07-21","description":"

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

\nWe are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). \nJob Summary\n \nWe are looking for a proactive and detail-oriented Associate, Customer Success Partner to support day-to-day merchant operations and deliver outstanding customer experience. The ideal candidate will assist in resolving merchant queries, ensuring smooth transaction flows, and coordinating with cross-functional teams for timely issue resolution. A basic understanding of payment methods and reconciliation processes will be an added advantage. This role is a great opportunity for someone who is eager to learn and grow in the fintech/customer success space.\n \nKey Responsibilities\n\n

\n
Merchant Query Resolution :
\n
- \n
  Act as the first point of contact for merchant issues raised through tickets, calls, or emails, ensuring prompt and accurate responses.
  \n
\n
\n
Day-to-Day Support :
\n
- \n
  Monitor transactions, settlements, and refund flows; flag anomalies and coordinate with internal teams for timely resolution.
  \n
\n
\n
Documentation & SOP Adherence :
\n
- \n
  Maintain accurate documentation of cases, update internal systems, and strictly follow SOPs to ensure consistent service delivery.
  \n
\n
\n
Cross-Functional Coordination :
\n
- \n
  Collaborate with risk, finance, and product teams to ensure queries are routed and resolved effectively.
  \n
\n
\n
Merchant Education :
\n
- \n
  Help merchants understand platform features, reporting tools, and basic troubleshooting steps to improve self-serve rates.
  \n
\n
\n
Reporting & Data Entry :
\n
- \n
  Assist in preparing basic MIS reports and trackers to provide visibility on merchant issues and resolutions.
  \n
\n
\n
Escalation Handling (L1) :
\n
- \n
  Flag potential escalations to the Senior Associate or Manager with context and suggested next steps.
  \n
\n
\n
Process Improvement Suggestions :
\n
- \n
  Proactively share observations and feedback on recurring merchant pain points to help improve internal processes.
  \n
\n

\n\nRequired Skills & Qualifications\n
Education : Bachelor’s degree in Business Administration, Operations, or a related field.
Experience : Minimum 2–3 years of experience in customer service, operations, or a similar domain.
Knowledge of Payment Ecosystem : Familiarity with UPI, Net Banking, Card Payments, eNACH, settlement processes, and refund mechanisms.
\n
Key Competencies\n\n

Customer-Centric Approach
Leadership and Team Building
Strategic Thinking and Problem Solving
Expertise in Payment Ecosystem
Data-Driven Decision Making
Collaboration and Interpersonal Skills

\n\nWhy Join Us?\n\n

Be part of a dynamic and fast-growing team in the fintech space.
Opportunity to work on high-impact projects and drive customer satisfaction.
Collaborative work culture focused on innovation and excellence.

\n\nRazorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
\n \nFollow us on LinkedIn & Twitter","hiringOrganization":{"@type":"Organization","name":"Razorpay","sameAs":"https://razorpay.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":34,"item":{"@type":"JobPosting","title":"Customer Success Associate (2531)","datePosted":"2025-07-03","description":"At Snappr, we help businesses get visual content more easily, with higher quality, and at scale. We use the best technology to connect visual content creators; such as photographers, videographers, and image editors, with businesses that need their skills to tell the story of their products and services through all forms of visual content.
We foster a culture of extreme ownership, empowering our team to excel as business owners. We're not just a team; we're a league of A-players dedicated to reaching peak performance. As an analytical creative, you'll thrive in our unrivaled environment, where technology meets creativity. We embrace diversity and invite individuals from all backgrounds to join us in revolutionizing the ecosystem of visual content; building a future where we help businesses drive growth and sales by telling better visual stories.
About the role:
As a Customer Success Associate, you will be challenged to provide amazing support to our customers worldwide. Your impact on solving our customers’ problems and giving them an incredible booking experience will be the lifeblood that powers Snappr’s explosive growth and enables our consumers and enterprise clients to access on-demand photography worldwide.\n

What you’ll do:

help Snappr expand to new markets by supporting customers worldwide
answer questions about the photoshoot process and resolve scheduling issues
work with photographers to resolve disputes around the results of their photoshoots
in a start-up environment, job duties may shift with customer needs, so flexibility is essential
hustle - take ownership of Snappr's growth and do whatever it takes to get the job done

What you’ll need:

bilingual proficiency in written and spoken English
BPO experience is a plus, but fresh graduates and career shifters are welcome to apply
track and monitor CSAT scores, identifying trends and areas for improvement.
fantastic phone manners and email etiquette
a \"let's get it done\" mindset
the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
should be willing to report 100% onsite in Ortigas and work on a shifting schedule

Job benefits:

Php 30k / monthly on-target earnings (including performance pay)
Php 1.5k-2k transportation allowance
HMO (w/ 2 free dependents, all covered by the company)
free daily meals
company equity
great workspace in Ortigas CBD #SnapprCampus

About the team:
Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. You will get to work directly with the leadership team in resolving our most complex customer problems. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket ship has a seat open just for you.","hiringOrganization":{"@type":"Organization","name":"Snappr","sameAs":"https://www.snappr.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Metro Manila","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":35,"item":{"@type":"JobPosting","title":"Associate Customer Success Manager","datePosted":"2025-07-02","description":"

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

JOB PURPOSE:

The Associate Customer Success Manager is responsible for complementing Okta’s innovations, standard methodologies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our Enterprise customers. You will be responsible for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management. You will perform routine health checks and assist with business value assessment to ensure our customers, the most return on investment from Okta. The success of this role means higher customer happiness, retention and expansion of Okta business.

DUTIES AND RESPONSIBILITIES:

Own post implementation support of your assigned accounts, assisting with overall customer adoption responsibilities and critical issue management.
Develop a trusted advisor relationship with our customer partners and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value.
Partner with internal Okta partners to align account activities with the customer's business case and strategy.
Prepare and educate customers on new features and releases.
Monitor and identify adoption and utilization trends, provider recommendations based on risk and business needs.
Conduct periodic customer health-checks. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
Work with the sales team to properly sell and position Success Services.
You will be required to obtain Okta Professional and Admin certifications upon joining the organization.

QUALIFICATIONS:

3+ years of customer facing experience in SaaS organization.
3+ years of experience in a Customer Success Management role strongly preferred.
General knowledge of cloud architecture as well as SaaS, preferably technology services and/or identity management.
Knowledge of enterprise web technologies, security and state of the art infrastructures.
Agreeable and willing to be a hands-on contributor.
Excellent communication skills, including issue tracking, triaging and crisis management.
Understanding of Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information , Developing Standards, Help Desk, and Service Excellence methodologies and processes.
Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday preferred.
Bachelor’s Degree Preferred or Equivalent Experience.
Ability to travel 1-2 times per year for team gatherings/offsites.

#LI-MM1
#LI-Hybrid

What you can look forward to as a Full-Time Okta employee!

Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

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We are seeking a Customer Success Associate with 2–5 years of experience in a call center environment. Fluency in Portuguese and English is required. Trilingual candidates (Portuguese, Spanish, and English) are strongly encouraged to apply.
This position requires availability during standard business hours, Monday through Friday, from 12 PM to 9 PM Eastern Standard Time (EST).\n

Responsibilities:

Respond to customer inquiries and provide assistance across various communication channels including phone, email, chat, and text
Document all customer interactions accurately using our CRM system
Ensure adherence to company policies and procedures
Work towards achieving customer service targets, metrics, and company Service Level Agreements (SLAs)
Enhance customer service quality by analyzing and refining processes and system configurations
Provide technical advice and assistance to maximize customer operational performance
Identify and troubleshoot network problems related to customer service channels and platforms
Collaborate with and report directly to the Customer Success Manager

Requirements:

Fluency in Portuguese and English is required. Trilingual candidates (Portuguese, Spanish, and English) are preferred
2-5 years of experience in a call center environment handling a high volume of calls
Enthusiasm for engaging in conversations and continuously learning from and educating customers
Passion for technology and a willingness to stay updated on industry trends
Clear, personable, and informative communication skillsCuriosity, motivation, and a drive to tackle new challenges
Strong team player who is comfortable both providing and seeking assistance
Adaptability to thrive in a dynamic and evolving environment
Ability to maintain composure and efficiency in a fast-paced settingEagerness to take on new tasks and solve problems in real-time

We believe:
Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
Compassion is a strength. We care about our customers and look to build long-term relationships with them.
Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
If you believe these things too then we would love to hear from you!","hiringOrganization":{"@type":"Organization","name":"Lendbuzz","sameAs":"https://www.lendbuzz.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":37,"item":{"@type":"JobPosting","title":"Associate Customer Success Manager","datePosted":"2025-08-06","description":"

We are seeking a Digital Associate Customer Success Manager (CSM) to join our Data & Feeds team, focusing on optimizing the customer experience for our data products and ensuring customers realize the full value of LSEG’s offerings. As a Digital CSM, you will drive customer engagement through scalable, tech-enabled strategies and ensure successful product adoption and growth. You will work closely with customers, internal teams, and key stakeholders to provide solutions, handle feedback, and develop long-term relationships.

What you'll be doing:

Customer Engagement at Scale: Handle a portfolio of customers using digital tools to ensure they are fully applying our data and feeds products to achieve their goals.
Proactive Communication: Leverage automation and technology (CRM systems, dashboards) to deliver proactive, tailored communications, ensuring customers receive value from our services.
Customer Health Monitoring: Track customer health metrics, usage data, and feedback to identify potential risks and opportunities for growth or improvement.
Collaborative Problem-Solving: Partnering with the Data & Feeds team, Product, and Support teams to address customer concerns, solve problems, and drive continuous improvements to customer satisfaction.
Upsell and Growth: Find opportunities to upsell additional products or services that align with the customer’s needs and business goals, giving to both customer success and revenue growth.
Customer Advocacy: Advocate for customers within the organization, ensuring their needs and challenges are heard and addressed. Put crucial skills at the top. These are the things you should focus on when assessing a candidate’s CV.

What you'll bring:

Experience: Excellence in customer success, account management, or a related role, ideally within a data or technology environment.
Technical Skills: Understanding of data feeds, APIs, or real-time data integration. Experience with CRM tools (Salesforce, Gainsight) and customer engagement platforms.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to translate customer needs into actionable solutions.
Communication: Excellent communication and interpersonal skills, with a talent for building and fostering long-term customer relationships.
Teamwork: Ability to work cross-functionally with product, sales, and technical teams to ensure customer success.
Results-Driven: Proven track record to meet and exceed targets in a customer-facing role.

What you’ll get in return:

At LSEG, you’ll have the opportunity to be part of a world-leading financial markets infrastructure and data company. You'll gain valuable experience working in a global environment, managing high-impact customer relationships, and contributing to the success of key clients around the world.

Working with LSEG means being at the forefront of the financial data and technology sector. You’ll gain hands-on experience with industry-leading data feeds, real-time integration solutions, and sophisticated analytics that power the financial markets. This role provides continuous learning opportunities and the chance to stay ahead of industry trends.

LSEG fosters an encouraging and inclusive environment where your contributions are valued. You’ll collaborate with a diverse group of professionals across various departments such as product, sales, and support. The organization encourages innovation and teamwork, giving you the tools and support to succeed.

As a Associate Customer Success Manager, you’ll directly impact the success of both the customers and LSEG by ensuring clients fully realize the value of their data and feed solutions.

LSEG recognizes the importance of flexibility and offers hybrid working models, allowing you to balance professional responsibilities with personal needs.

Workstyle and benefits

Diverse environment
Collaborative team
Hybrid working: 4 days in the office, 1 day working from home

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.

We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.

As we expand our product portfolio and global presence, our Customer Success department is hiring a Customer Success Manager to engage and build meaningful relationships with our Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate. 

*This position will sit in Milan, Italy or Mendrisio, Switzerland.

For the right candidate, this is a career-defining opportunity to join Nozomi at a crucial moment and have a truly significant impact. The ideal candidate should have a proven track record of exceptional account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. 

If this sounds like you, read on. You could be the next \"Nozomier\"!

In this role, you will: 

Develop and manage customer portfolio. 
Own and drive the customer lifecycle – protect, nurture and deliver exceptional service to all customers.  
Drive revenue growth by demonstrating successful achievement of customer guided value measures 
Minimize customer churn through customer success plans and customer lifecycle management. 
Resolve customer requests and concerns ensuring improvements to customer experience. 
Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally.  
Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information. 
Be a reliable point of contact and brand ambassador for Nozomi and its products.  
Work across departments ensuring proper customer visibility and outcomes are met. 
Aid in product design and product development through customer feedback. 
Assist in creating training courses and educational materials for other members of the department. 
Evaluate and improve tutorials and other communication infrastructure.

To be successful in this opportunity, you will have: 

Experience in a customer success position supporting a technical product is a plus
Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes
Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed. 
Strong organizational skills with strong experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks
Proven experience in IT and network security (OT experience is a plus)
Technical skills - confidently conduct product demos, training and present technical reports to customers articulating value delivered
Previous experience in a TAM or SE role is highly valuable
Experience working with brand image and promoting value through customer experience 
Accountability, personal organization, and ability to multi-task. 
Self-driven and proactive nature. 
Excellent communication and interpersonal skills – able to compile and deliver technical reports and executive level presentations
Leadership and Competency engaging with CxO to technical staff. 
Experience analyzing and optimizing processes in the Customer Success department. 
Patient and active listener. 
Passion for service.

#LI-Remote

#LI-AF1

Who we are and what we stand for:

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

Our Global Benefits

All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:

Health & Wellness
Financial
Work-Life Balance
Unparalleled Flexible Time-Off

Need to know information

Successful candidates will be subjected to background verification checks.

Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here.

If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.

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About the team

ShowingTime+ is a collection of brands and software solutions that focus on providing services to all real estate agents, teams, and brokers to facilitate a seamless shopping and transaction experience for their customers. ShowingTime+ is part of Zillow Group, whose mission is to give people the power to unlock life’s next chapter.
The team values delivering exceptional customer experiences and plays a critical role in onboarding new customers, retaining customers, establishing regular cadence and rapport, understanding customer needs, addressing customer challenges, providing best practice guidance, and driving upsell/cross-sell opportunities. The effectiveness of the Manager of Customer Success is ultimately evaluated based on the seamless execution of goals that align with the overarching objectives of ShowingTime+ and customers’ quality standards.
This role at ShowingTime+ offers an opportunity to work with a dedicated team, focusing on hiring, developing, and coaching successful Customer Success Managers and Senior Customer Success Managers.

About the role

As the Associate Manager of Customer Success you’ll be responsible for leading, driving, and coaching a team of Customer Success Managers and Senior Customer Success Managers to improve their proactive management of their book of business. You’ll often consult with business leaders to continue to innovate and drive the business forward, in addition to driving improvements and innovation in day-to-day operations within the Customer Success team. Responsibilities will include:

Leading a team and providing coaching to all team members to facilitate their professional development and accomplishment of key business outcomes.
Analyzing and implementing key performance metrics to assess the team’s performance; recognizing trends and leading actions to maximize productivity and achieve objectives.
Cultivating relationships and collaborating with cross-functional partners to iterate on or implement workflows that maximize efficiency, the customer experience, and to establish a culture of continuous improvement.
Establishing and maintaining strategies and playbooks that result in a high level of customer satisfaction, customer retention, and customer adoption for the entire book of business.
Defining scope, timeliness, resources, prioritization, and anticipating potential roadblocks of team projects.
Fostering a working environment that is energizing, motivating, and contributes to positive team engagement.
Collaborating with direct reports to drive personal and organizational success; executing Zillow’s core people practices including performance management, professional development, coaching, and recognition.
Assessing capacity for each direct report, and distributing work based on availability and expertise to ensure objectives are met.
Serving as an escalation point for client inquiries or issues where appropriate.
Occasional travel to internal meetings, industry events, and/or in-person client visits.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $76,600.00 - $122,400.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

This role requires focus on the success of our customers in a dynamic and changing real estate market.

Requirements:

Four-year degree or equivalent experience preferred
Goal-driven with emphasis on driving results through others
Strong analytical skills and the ability to implement, measure, and performance manage based on quantifiable KPIs
3 - 5 years of Customer Success or equivalent experience required
Previous management experience preferred but not required
Real estate knowledge preferred
Excellent leadership and motivational skills; must excel at providing direction, motivating, and coaching direct reports
Excellent written and verbal communications and interpersonal skills
Organizational and time management skills
Exceptional collaboration skills and the ability to receive and implement feedback
Demonstrated proficiency with complex technology services or products
Ability to adapt to change and a rapidly growing environment

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience
Promote ServiceNow customer success stories and processes
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Work with ServiceNow teams to improve product adoption and increased footprint
Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

2+ years of experience providing customer professional services or related business support
Ability to provide independent comprehensive services
Experience resolving issues through analysis
Experience in working collaboratively
ServiceNow accreditations or certifications a plus
Expectation to come into our office in Dublin 2-3 times a week

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
2+ years of experience providing customer professional services or related business support
Ability to provide independent comprehensive services
Experience resolving issues through analysis
Experience in working collaboratively
ServiceNow accreditations or certifications a plus
Expectation to come into our office in Dublin 2-3 times a week

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Who We Are:

PureSpectrum is a rapidly growing market research and insights platform that simplifies technology, allowing researchers to gather and activate consumer data without disruption. As the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum is helping to shape the future of insights.

Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring system—PureScore—continues to set the industry standard for data quality and reliability.

Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek’s Global Most Loved Workplaces (2023–2025), included in Inc.’s Best Workplaces (2024-2025), certified as a Great Place to Work (2022–2025), and featured on Built In’s Best Places to Work list (2023–2025). PS is rapidly becoming the leading solution for quality multi-sourcing and end-to-end automated research solution.

The Opportunity:

PureSpectrum is seeking a passionate and experienced Customer Success Associate to join our dynamic Customer Success team. In this role, you will support clients on our platform by managing tickets, onboarding and training new users, troubleshooting issues, and coordinating projects. You will also proactively manage delivery for major customers and large-scale projects.

This position offers hands-on exposure to the Customer Success–Services workflow, the project management lifecycle, and close collaboration with cross-functional teams.

If you’re an organized, detail-oriented problem solver who thrives in a fast-paced, data-driven environment — and wants to have a whole lot of fun while doing it — we’d love for you to explore what PureSpectrum has to offer!

Location: This position is based out of our Hyderabad, India office, requiring in-office presence of 3 days a week.

Your Responsibilities:

Provide direct support to users via various support channels, helping them smoothly adopt and effectively utilize the PureSpectrum Marketplace.
Learn to identify and troubleshoot common technical issues, escalating complex problems to senior team members as needed.
Support initiatives to proactively engage with customers, ensuring their needs are met.
Help identify, analyze, and report product errors, failures, or malfunctions to management.
Work with sales and product teams to understand customer needs and product updates.
Assist in managing projects to learn and effectively support the PureSpectrum platform.
Shadow senior team members to understand and eventually contribute to the onboarding and training of new customers.

Requirements:

Over 5 years of experience, including 3+ years in the market research industry and nearly 2 years of hands-on experience with MR SaaS solutions in customer-facing or support roles.
Experience with solving problems and providing clear feedback
Excellent communication skills, with the ability to clearly convey information.
A strong desire to learn and grow within a fast-paced environment.
A willingness to work collaboratively and take direction from experienced team members.
Familiarity with data analysis concepts is a plus, but not required.

PureSpectrum Perks:

PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations.

Team events and celebrations.
Employees enjoy casual dress and fun within a professional team environment.
We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work.

PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law.

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At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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What we do:

Zefr is the leader in AI-powered content classifications for brands and advertisers. Zefr’s platform is purpose built for multi-modal content understanding on open platforms like YouTube, TikTok, Meta and Snap, with pre-bid activation and verification solutions. Our products safeguard media and AI investments, while maximizing performance and efficacy on those channels.

Headquartered in Los Angeles with global offices across New York, Chicago, London, Toronto, Singapore, and more, Zefr is redefining what trust and transparency means for social media in the age of AI.

Come join the Zefr team! We are hiring an Associate Customer Success Manager to assist our CSM team who oversees the working relationships with Zefr clients across our measurement and targeting products. This person will learn Zefr products from the ground up while working with the biggest and best companies in the business, guiding them in effectively utilizing Zefr technology and demonstrating Zefr’s considerable value.

What you’ll get to do:

Work and learn alongside the Customer Success team, assisting CSMs with their day to day tasks.
Become a Zefr product expert, understanding the unique value each product delivers to every client type.
Assist clients with the implementation and integration of our products which may include training, troubleshooting and proactive follow up.
Work closely with CSMs to field incoming requests from customers and resolve issues/questions regarding implementation, Zefr capabilities, data & invoicing.
Update and maintain operational systems and our CRM with accurate information.
Be the liaison between the CSM team and our Accounts Receivables & Sales Ops teams, ensuring that our customers have a smooth and delightful experience from onboarding through invoicing.
Pull and analyze data, using Zefr internal tools, to create valuable customer insights.
Work closely with Zefr’s product team, relaying customer feedback and helping to improve our product suite.

What we’re looking for:

Preferred Experience: 1-2 years of agency or advertising operations experience.
Experience with measurement or brand safety platforms is a plus.
Ability to learn new systems, technologies and concepts quickly.
A highly proactive, resourceful and motivated self-starter who takes the initiative to get things done.
Excellent written and verbal communication, with the ability to adjust communication styles at all organization levels both internally as well as with clients in different regions.
Strong organizational skills, with ability to effectively prioritize multiple tasks to meet deliverable deadlines.
Strong analytical skills, including high level of comfort with Excel (experience with other analytics tools a plus), and comfort working on data-driven initiatives.
Can work independently with time management skills that are both strong and flexible, to successfully support clients in-market, as well as internationally.

Benefits (for US based employees):

Flexible PTO
Medical, dental, and vision insurance with FSA options
Company-paid life insurance
Paid parental leave
401(k) with company match
Professional development opportunities
14 paid holidays off
Hybrid work
“Summer and Fall Fridays” (shorter work days on select Fridays during the summertime and fall)
In-office lunches and lots of free food
Optional in-person and virtual events (we like to celebrate!)

Compensation (for US based employees):

The anticipated base salary for this position is between $75,000-85,000 with an additional bonus. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.

Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.

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Company Description

Job Description

What you get to do in this role:

The Associate Customer Success Manager (CSM) is the primary point of contact / orchestration lead for all matters related to Impact features and benefits depending on the customer's Impact package). They drive customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan, which defines the key initiatives to help the customer achieve their agreed-upon business outcomes.

The CSM owns the Customer Impact Plan, overseeing delivery of Impact packages and drive customer action through an understanding of adoption metrics and aligns to customer KPIs and business goals. They are also responsible for managing critical risks and mitigation strategies, conducting periodic Customer Business reviews with the customer to provide updates, refine the Impact Plan and report on adoption.

The CSM aims to ensure customers achieve their desired outcomes and foster a strong relationship to enhance customer satisfaction and retention.

Responsibilities:

Oversee a diverse customer portfolio and ensure execution of structured deliverables, moving them along their Success Path by linking customer’s business objectives, capabilities and success metrics

Ensure onboarding completion via CS Guide team, and focus on success planning through predefined process, ensuring a smooth transition for new customers

Drive recommendations and next steps based on Customer goals across ServiceNow’s success offering

Effective at identifying internal teams to help drive ultimate customer success, such as with Sales, Product and Support teams to resolve issues and mitigate risks

Evaluate customer maturity level, and any existing blockers to their adoption, addressing roadblocks with customers and giving appropriate recommendation to improve adoption and business value

Conduct effective customer interactions including i) kick off calls to review deliverables, timelines and expected outcomes (gaining insight into customer business challenges and needs and agreeing upon path to success), and ii) check-ins to ensure platform usage aligns with best practice and lead period reviews to track success metrics alongside Customer Impact Plan (CIP)

Support high level customer advocacy by promoting success stories and use cases

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
3+ years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS. 
Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.  
Ability to drive effective and influential conversations with various stakeholders and leadership levels. 
Ability to facilitate discussions and navigate customers' objections. 
Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives. 
Proven ability to collaborate effectively with cross-functional teams. 
Committed to continuous learning, ongoing professional development, and staying abreast of industry trends, and emerging technologies. 
Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth. 
Passionate about customers and value realization. 
Outstanding communication and presentation skills. 
ServiceNow experience and/or certifications is a plus. 
This role requires you in office two days a week.

FD21

For positions in this location, we offer a base pay of $73,800 - $90,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

","hiringOrganization":{"@type":"Organization","name":"ServiceNow","sameAs":"https://www.servicenow.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Diego, CALIFORNIA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"Associate Customer Success Manager","datePosted":"2025-08-13","description":"

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Associate Customer Success Manager

At Five9, we are on a mission to revolutionize customer experiences through cutting-edge cloud-based contact center software. We put the customer at the heart of everything we do, and our Associate Customer Success Manager play a critical role in ensuring our clients achieve success and satisfaction with our products and services. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Role Overview: As an Associate Customer Success Manager at Five9, you will serve as a trusted advocate and partner for our customers. Your primary focus will be ensuring customer success by fostering strong relationships, addressing needs proactively, and delivering exceptional service. You will collaborate across teams to ensure customers not only achieve their goals but experience ongoing value from our solutions.

Key Responsibilities:

Customer-Obsessed Order Processing & Support: Deliver a seamless and positive experience by processing orders efficiently and addressing day-to-day inquiries with responsiveness and professionalism.
Proactive Renewal Management: Take ownership of the renewal process for assigned accounts, ensuring a smooth and timely renewal journey
Lifecycle Engagement: Build connections with customers and be their advocate throughout their lifecycle.
Cross-Functional Collaboration: Act as the customer’s voice within Five9, collaborating across internal teams to ensure that customer needs are prioritized and met.
Delivering Customer-Centric Solutions: Ensure the timely and accurate delivery of our products and services, tailored to meet customer goals.
Be a Trusted Advisor: Use your deep understanding of Five9’s products, services, and support processes to serve as a strategic advisor to customers. Help them unlock the full value of our solutions and navigate any challenges along the way.
Churn Prevention: Proactively identify potential risks that could impact customer satisfaction or retention and collaborate with customers to resolve
Resolve High-Severity Issues: When challenges arise, be the first point of contact for high-severity requests or escalations. You’ll quickly assess the situation and leverage internal resources to resolve issues swiftly, ensuring minimal disruption to the customer

Key Qualification:

Customer-Centric Mindset: You have a passion for helping customers succeed and go the extra mile to ensure their satisfaction.
Strong Communicator: You excel in clear and empathetic communication, both with customers and cross-functional teams.
Proactive Problem Solver: You are skilled at identifying potential challenges before they become issues and work quickly to find solutions.
Team-Oriented: You understand the importance of collaboration and thrive when working with cross-functional teams to meet shared goals while being self-directed and self-motivated.
Detail-Oriented: You are meticulous in your work, ensuring that all customer interactions are handled with care and precision.
Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred
BA/BS degree or higher

Company Benefits

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

#LI-MB1

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

\n\n

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

","hiringOrganization":{"@type":"Organization","name":"Five9","sameAs":"https://www.five9.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Manila, Manila, Philippines (Hybrid)","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Customer Success Associate - Salmiya","datePosted":"2025-08-13","description":"

Who we are

KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What you’ll do

Drive engagement of 50+ operators of delivery-only businesses (i.e. customers) across the Kuwait serving as a strategic advisor, and ensuring their happiness, profitability, growth and retention.
Systematically identify opportunities for customer growth and expansion within and outside our infrastructure, leveraging up-to-date industry knowledge.
Develop and maintain tools and reports that are shared with customers and contribute to the growth of their businesses.
Develop and maintain tools, reports and datasets that improve the operational efficiency and productivity of the internal team.
Closely collaborate with internal teams to communicate the health of the customers' portfolio, enabling the business to make more informed decisions.

What we’re looking for

3-5 years of Customer Success experience
Industry experience in the FoodTech market
A proven track record of developing revenue-driven strategies that enhance customer retention while driving overall business growth.
Someone resilient, who sees challenges as stepping stones to success and thrives in a dynamic environment.
Arabic and English language skills are a prerequisite. You must be fluent in Arabic and English. Relationship building is key, as we seek a candidate who can foster strong, lasting connections with both clients and team members.
Customer obsession is a must, with a dedication to going above and beyond to ensure our clients' satisfaction.
Data-driven problem-solving is a crucial skill, as we rely on data to make informed decisions and drive innovation.
We expect analytical excellence, with a keen eye for detail and the ability to turn data into actionable insights. You should be incredibly well organised (Prince2 or PMP qualifications desirable)

Why join us

Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone.
Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Salmiya office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at KitchenPark!

Benefits
Competitive basic salary depending on experience
Company Bonus
MacBook Laptop
Monthly mobile phone allowance
Pension Plan, Private Medical Cover, Dental Cover
Annual leave plus bank holidays
Quarterly offsite, socials events and development days

You Have/Are:
Curiosity - an insatiable appetite to understand customers’ challenges; a lifelong learner, coachable
Hustler - bold, hard-working and an inner drive to hit targets
Adaptability - you’re highly flexible and responsive to changing external conditions
Communicator - creative, innovative, strategic

Ready to join us as we serve those who serve others?

","hiringOrganization":{"@type":"Organization","name":"KitchenPark","sameAs":"https://www.kitchenpark.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kuwait City","addressCountry":"Kuwait","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Customer Success Associate - Boston","datePosted":"2025-08-18","description":"

What You’ll Do:

Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
Act as an advisor to customers to ensure they’re leveraging the solution effectively
Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

Who You Are:

Customer-minded, always trying to provide the most value possible
Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
A strong communicator (written and verbal) with excellent attention to detail
Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
1+ years of experience in a customer account facing role and desire to grow a career in Customer Success
Passionate about building long term and lasting relationships

Benefits and Growth:

Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated yearly salary for this role at Datadog is:$54,000—$72,000 USD\n

About Datadog:

\n\n

Equal Opportunity at Datadog:

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

","hiringOrganization":{"@type":"Organization","name":"Datadog","sameAs":"https://www.datadoghq.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boston, Massachusetts, USA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Associate Customer Success Manager","datePosted":"2025-08-17","description":"

Company Description

Job Description

What you get to do in this role:

The CSM aims to ensure customers achieve their desired outcomes and foster a strong relationship to enhance customer satisfaction and retention.

Responsibilities:

Oversee a diverse customer portfolio and ensure execution of structured deliverables, moving them along their Success Path by linking customer’s business objectives, capabilities and success metrics

Ensure onboarding completion via CS Guide team, and focus on success planning through predefined process, ensuring a smooth transition for new customers

Drive recommendations and next steps based on Customer goals across ServiceNow’s success offering

Effective at identifying internal teams to help drive ultimate customer success, such as with Sales, Product and Support teams to resolve issues and mitigate risks

Evaluate customer maturity level, and any existing blockers to their adoption, addressing roadblocks with customers and giving appropriate recommendation to improve adoption and business value

Conduct effective customer interactions including i) kick off calls to review deliverables, timelines and expected outcomes (gaining insight into customer business challenges and needs and agreeing upon path to success), and ii) check-ins to ensure platform usage aligns with best practice and lead period reviews to track success metrics alongside Customer Impact Plan (CIP)

Support high level customer advocacy by promoting success stories and use cases

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
3+ years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS. 
Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.  
Ability to drive effective and influential conversations with various stakeholders and leadership levels. 
Ability to facilitate discussions and navigate customers' objections. 
Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives. 
Proven ability to collaborate effectively with cross-functional teams. 
Committed to continuous learning, ongoing professional development, and staying abreast of industry trends, and emerging technologies. 
Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth. 
Passionate about customers and value realization. 
Outstanding communication and presentation skills. 
ServiceNow experience and/or certifications is a plus. 
This role requires you in office two days a week.

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

","hiringOrganization":{"@type":"Organization","name":"ServiceNow","sameAs":"https://www.servicenow.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Diego, CALIFORNIA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Customer Success / Security Associate","datePosted":"2025-08-14","description":"Job Type\nPart-time\n\nDescription\n

About VENZA®

Drawing on decades of experience, VENZA helps organizations to mitigate data security vulnerabilities and ensure compliance, keeping guests and their data safe from breaches. By delivering a security solution for readiness, reassurance and response, VENZA offers 360-degree visibility for proactive management of risks—so users can focus on guest service and building trust in their brand.

More than 225,000 users in 100+ countries look to VENZA for tools, technology, and strategic security support. Founded in 2008, VENZA is a privately held company, headquartered in Roswell, GA. For more information, please call 770.685.6500 or visit VENZAgroup.com.

VENZA is seeking a Jr. Customer Success / Security Associate for its Customer Success Team.

ACCOUNTABILITY SUMMARY

Reporting to the Customer Manager and the Security Manager, the Customer Success Associate will provide Level 1 support to all VENZA customers and anticipate needs and implement adequate interventions, as required. This individual will provide customers with the knowledge and guidance they need by responding to support items with experience and tact. This is a unique, full-time opportunity for a friendly, high-energy professional who wants to play a key role in a growing company.

This position will be measured by overall response time and resolution of Level 1 support tickets. Overall levels of customer satisfaction and adoption rates of VENZA programs will also be a key performance indicators.

DUTIES AND RESPONSIBILITIES

24/7 turnaround on support tickets with exceptional and timely management of client tickets via phone, email, and live chat (utilizing Desk.com)
Weekend and after-hours support mindfulness
Assist in the deployment of products, including (but not limited to) the VENZA LMS™ and VENZA PEAK® platform (assembling user lists, creating groups and departments, etc.)
This can include tactical management of programs like data entry and tools or resources to improve internal processes.
Update account and contact records in Teamwork, Active Campaign, and internal Google Docs
Stay current with all VENZA product updates (release notes, webinars, etc.) and VENZA procedures as they apply to in-house technology (Salesforce, training materials, etc.)
Assisting the Security Team with admin-level support

\nRequirements\n

Preferred bilingual (English/Spanish), with previous Customer Service experience
Experience providing application and technical support to customers is preferred, as well as knowledge of compliance and information security.
Experience in the hospitality industry is preferred.
Proficiency with Microsoft products (advanced to expert level) is preferred.
Adoption/activation of a small business web-based product (B2B) is a plus.

COMPENSATION

Part-time hourly
VENZA provides significant career growth, competitive compensation and a benefits package that includes Vacation, Holiday, Health and 401k.

VENZA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, VENZA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

VENZA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of VENZA’s employees to perform their job duties may result in discipline up to and including discharge.

\nSalary Description\n$19 - $20 an hour / $40,000 per year","hiringOrganization":{"@type":"Organization","name":"VENZA","sameAs":"https://www.venzagroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"PART-TIME Remote Worker"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Associate Customer Success Guide","datePosted":"2025-08-18","description":"

Company Description

Job Description

As an Associate Customer Success Guide, you will be part of the Customer Excellence Group, responsible for driving customer success, growth, and adoption within the EMEA region. Operating out of the Regional Success Centre in Dublin you will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. You'll work on time-bound engagements to accelerate adoption, retention, and expansion, collaborating with internal teams and executive stakeholders. There is a minimum 3-day in-office requirement as part of this role with a large emphasis on team learning and collaboration.

Qualifications

Key Responsibilities:

Onboard New Customers: Set customers up for success by introducing them to all the resources available to help them on their journey, via webinars and personalized 1:1 engagements
Drive Adoption: Serve as a customer advocate, for all the products they have purchased and advise them on how to deploy and adopt them to meet their business needs.
Proactive Guidance: Drive customers to resources they have available to them to enhance their ServiceNow experience
Cross-functional Collaboration: Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
Best Practices and Enablement: Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
Escalation Management: Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.

What You’ll Do:

In the first months, you will attend an in-person ServiceNow Onboarding Academy to learn about our products, get certified (ITIL, ServiceNow Certified System Administrator) and learn about the systems and processes used to drive customer success
You will be assigned a Large Portfolio of EMEA customers, and be responsible for the overall health and adoption metrics for this portfolio
Serve as the trusted advisor to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
Complete point-in-time engagements with a focus on Customer Onboarding, Driving Product Adoption and bi-yearly customer check-ins
Engage in cross-functional partnerships within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
Contribute to the Customer Excellence Group's thought leadership by developing case studies, customer success assets, and best practices.

Qualifications

What we need from you:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Business, Technology, Computer Science or AI related degree preferred.
Excitement for a career in customer-facing roles such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
Passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
Strong emotional intelligence, organizational skills, with a demonstrated ability to prioritize and manage competing tasks
This role is based in our Dublin office. Applicants must currently reside within commuting distance or be able to relocate at their own expense. This role may require you to attend the office at short notice (1 hour) when business needs arise
This position is not eligible for employment based sponsorship

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

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