About Man Group

Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.

Headquartered in London, we manage $172.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com.

* As at 31 March 2025

We are looking for an experienced Support Engineer with an in-depth experience of 1st & 2nd line Application support for multiple applications. This is a unique opportunity to gain challenging and interesting experience in a role that covers a wide range of asset classes traded by five specialist investment engines at Man, working closely with Business users across Front, Middle & Back office business teams.

You'll be responsible for resolving complex business-critical issues and requests maintaining the integrity of systems and ensuring all queries are recorded, completed or escalated appropriately to reflect their time criticality. You should have excellent customer facing skills with an appreciation of the value of communicating to stakeholders particularly during high pressure situations.

The Role

Responsible for ensuring the smooth running and stability of Man's investment management business systems and infrastructure including both in house developed and third party tools.

Proactive monitoring of critical systems, investigation, triage, resolution and escalation of issues as they arise ensuring that our stakeholders are kept informed throughout. Providing on call and out of hours support as the business requires, and DR tests as and when needed. Assist Development teams in testing bug fixes and enhancements to current systems.

Take ownership of upgrading and maintenance of 3rd party applications that are fully managed by Support team. Be an active member of project teams supporting them in project management tasks such as planning, reporting, testing, go-live etc.

Role Responsibilities

First point of contact for business stakeholder issues - identify processing requirements and communicate progress
Provide 1st/2nd level application support with appropriate escalation to development, infrastructure, or third-party teams
Record, own, and resolve issues using ticketing systems while following through to completion
Write and test SQL scripts, schedule releases, and implement bug fixes across environments
Monitor business systems, create/modify alerts, and influence monitoring best practices
Manage incidents and problems, including post-incident reviews and follow-up tasks
Analyze risk/impact of tasks and prioritize accordingly
Support Production, UAT, and Development environment continuity
Implement change controls and participate in disaster recovery planning
Maintain up-to-date procedures and policies in knowledge base
Work with internal/external auditors and provide technical reports to management
Provide on-call/out-of-hours support as required
Identify recurring issues requiring development effort and escalate appropriately

Key Competencies

Essential Skills

Database: Good SQL scripting skills with MS SQL Server or Oracle
Operating Systems: Windows 11, Windows Servers, UNIX or Linux.
Application: Experience in or support of Trading, Portfolio management, Risk, Settlements, Reconciliation applications.
Market knowledge: Good working knowledge of financial markets and instruments, with broad asset class understanding, through previous experience within the financial services sector.

Desirable Skills

Experience with .Net ecosystem
Scripting skills – Unix, RegEx, Powershell
Prior experience of working with:
- Nagios, Splunk, ELK stack, Grafana, Prometheus
- BitBucket, Git, Octopus
- MSMQ, Kafka, IBM MQ
- Automate Enterprise (Help Systems)
- Salerio (COR Financials)
- SWIFT Message Types

Personal Attributes:

Strong analytical and problem-solving skills with ability to assess risk and impact
Excellent communication skills for stakeholder management and technical reporting
Detail-oriented with commitment to following procedures and maintaining documentation
Collaborative team player who can develop into a go-to technical resource
Adaptable and committed to adding value across all aspects of the role

Inclusion, Work-Life Balance and Benefits at Man Group
You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity.

You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering.

Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.

Equal Employment Opportunity Policy

Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.

Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact TalentAcquisition@man.com.

Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.

Headquartered in London, we manage $172.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com.

* As at 31 March 2025

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