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Job Details

Remote Type Fully RemotePosition Type Full TimeJob Category Information Technology

Description

The Technical Solution Analyst works closely with the innovation team, business users, and fellow technical team members to implement, configure and maintain complex third-party software solutions that meet the business needs. A Solution Owner must have the ability to work as part of a team, providing technical expertise and thought leadership to our evolving application portfolio.

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

\nDUTIES AND RESPONSIBILITIES

Responsible for developing solution requirements, planning and executing implementation, and advocating concepts with internal business groups
Build relationships with business function partners, understand their objectives, and establish trust and dialogue on how to support those needs
Enhance, maintain, and troubleshoot existing applications with limited assistance
Provide trusted thought leadership, drive collaboration and deliver enterprise-oriented products
Assist business stakeholders in prioritizing project work, articulate clear prioritization and business justification to technology teams and convey IT constraints and dependencies to business users
Effectively communicate across business and technology teams to define project goals and objectives, solutions, and constraints
Be an evangelist for our team’s mission and priorities. Help others in our organization understand the team’s vision
Develop and manage strong partnerships with software providers, including vendor selection, contract/SLA management, operational support and influence future roadmaps
All other duties as assigned

Qualifications

EDUCATION & EXPERIENCE

Bachelor’s degree in related field, or equivalent
3+ years of professional experience in application implementation and support
Professional experience working with business leadership to support their objectives

Professional experience managing project timelines, resources, deliverables and constraints

SKILLS REQUIRED

Proven track records of delivering solutions to meet business needs with third-party software
Proven ability to write effective data and process documentation (including business and system requirements, business process diagrams and data flow diagrams).
Detail oriented with the ability to exercise sound judgment
Self-motivated individual
Excellent written and verbal communication skills

Ability to take ownership of a project and manage multiple tasks simultaneously to meet established deadlines.
Ability to motivate and influence teams without direct authority
Appetite for learning new systems and technology for future incorporation or integration to the loan production solution set
Practical knowledge in roadmap development, requirements definition and feature prioritization
Ability to thrive in a fast-paced work environment

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Client Services Commercial and Money Movement Solutions provides industry-leading and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to Technical Solutions and Product teams bringing the voice of the client into the design, development and successful deployment of Visa products and solutions. The Money Movement Support Analyst will be part of our Client Services team within the Global Contact Center organization. The Analyst will be a subject matter expert across the Commercial and Money Movement Solutions landscape in all regions. This includes B2B payments, cross-border payments, expense management, travel solutions, compliance, and data solution products. The candidate will need to understand all related integration to these commercial products and platforms.

The Analyst is a client-facing, position responsible for providing technical support and solutions to Visa’s Commercial FI clients & processors and acts as primary and escalation point of contact when standard procedures have failed to resolve issues. The Analyst also needs to ensure that escalations are proactively and professionally managed to deliver a great client outcome. This includes partnering with Visa Technology teams to resolve complex technology issues and leveraging deep knowledge of the client experience to propose potential enhancements. As such, the Analyst may act as a senior client liaison, carrying the voice of the client to their team, leadership, and internal partners.

The Analyst will have exceptional relationship skills as well as a good understanding of the company's technical products. In this role, it is critical to build a wide stakeholder network and develop cross-functional influence to achieve positive outcomes for clients and represent the voice of the client. The Analyst will partner with global peers to collaborate on processes and solutions and ensure consistent delivery of services across the globe.

Responsibilities

Work closely with key internal teams including Technology & Operations, Product, Customer Success, Technical Solutions, Client Success Managers, Implementations, Client Configuration, Licensing, and Sales to understand Client objectives and to seek out solutions.
Accountable for the resolution of customer requests within agreed timeframes
Identify trends and patterns to quickly address and limit client impact as well as improve client experience in the short and long term
Proactively resolve, own and manage stakeholder communication on all business & technical problems
Maintain workflow balance and reduce case resolution times
Acts as an escalation point for service issues impacting clients. Effectively manage escalations ensuring the optimal balanced outcome for both clients and Visa
Provide technical consultation and problem resolution to clients.
Build and enhance positive working relationships with key clients and internal stakeholders.
Utilize CRM to respond to client inquiries, providing prompt response, status and keeping client updated throughout the incident.

Engage Technology, Engineering and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues.
Identify, troubleshoot, and resolve queries relating to MMS’s Application Programming Interfaces (API), XML files, SOAP REST and JSON messages to support System Interface.
Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
Utilizing exceptional analysis and problem-solving skills to resolve technical problems by applying own understanding and in-depth knowledge of MMS services for specialized areas.
Take ownership of high severity incidents and engage with senior management for escalation and communication purposes.
Identify, troubleshoot, and resolve complex processing, application usage or business events.
Contribute quality content to our support knowledge base.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:
\n•Bachelor’s degree in computer science, Information Technology or equivalent work experience in a business analyst role in software or financial services
\n•Significant experience working directly with external customers in a technical customer support role in financial services, payment card, software, or information services
\n•Must be a self-starter with proven abilities in organization, conceptual and logical problem solving
\n•Ability to manage assignments that are of diverse scope and complexity that require significant initiative and good judgement
\n•Ability to set priorities and manage customer expectations internally and externally, and work both as part of a team and independently
\n•Strong technical aptitude with ability to absorb technical information and apply to business solutions
\n•Proficiency providing technical and consultative support to external customers and identifying business needs
\n•Customer focus with proven ability to establish productive working relationships with staff and management at all levels
\n•Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs
\n•Skills for troubleshooting and debugging complex technical issues at all levels of an application stack.
\n•Experience in system administration or systems/applications support (Windows, Linux).
\n•Proven ability to manage complex technical systems across several products, platforms, and services.
\n•Excellent verbal, written, and interpersonal skills are required.
\n•Analytical & customer service skills.
\n•Ability to read/troubleshoot transaction logs.
\n•Understanding of APIs
\n•Ability to communicate ideas and plans clearly and build support for them.
\n•Fluent in English and Spanish
\n
\nPreferred Qualifications:
\n•Knowledge of database, application, and web server systems support (e.g. MySQL, Apache, etc).
\n•Performance monitoring.
\n•Familiarity of technical concepts, APIs, programming languages, or markup languages
\n•Knowledge and understanding of Visa Direct Products
\n•Experience in Authorization, Clearing and Settling with VisaNet
\n•Fluent in Portuguese is a STRONG PLUS
\nSoftware and Programs:
\n•Jira, Service Now, MS Dynamics, MS Office, GCP, AWS, Active Directory, Grafana, Generative IA, Tableau, Elastic Search

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

","hiringOrganization":{"@type":"Organization","name":"Visa","sameAs":"https://visa.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bogota, COLOMBIA, Colombia","addressCountry":"Colombia","addressRegion":"South America"}}}},{"@type":"ListItem","position":3,"item":{"@type":"JobPosting","title":"Analyst, Payments Technical Solutions","datePosted":"2025-07-18","description":"

Company Description

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Prioritize and resolve operational issues reported by clients.
Consult, guide and share product best-practices with clients.
Train/impart technical knowledge to empower our Client Care and Client Resolution support team to resolve more complex issues without escalation.
Use technical expertise blended with business acumen to solve complex problems and provide guidance to other team members
Foster close partnership and collaboration with key external ecosystem stakeholders and internal groups such as Product, Technology and Client account teams to deliver growth objectives
Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions
Provide technical aptitude and expertise for Visa’s products and services, adapt technical concepts to drive business outcomes. This includes developing knowledge of supporting technology, competitive technology, and in-house alternatives. Ability to translate technical concepts to non-technical users

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Bachelor’s Degree in Computer Science or equivalent qualification
6+ years of experience in the payments industry supporting API’s and ISO 8583 messaging
Willingness to take on new challenges in a fast-paced environment and be flexible with multi-tasking and changing priorities.
Leadership qualities that embody the Visa Leadership Principles of leading courageously, being obsessed about customers, collaborating as One Visa and executing with excellence
Strong communication skills, with the ability to engage clients and stakeholders effectively and concisely, influencing through impactful oral and written communications
Ability to learn fast, work independently, make good decisions with limited information, and perform well under pressure
Clear verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders
Organized self-starter, result oriented, and a passion for scaling new products

Additional Information

","hiringOrganization":{"@type":"Organization","name":"Visa","sameAs":"https://visa.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pasay City, PHILIPPINES, Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Technical Solutions Data Analyst II","datePosted":"2025-08-01","description":"

We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale – trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.

The Technical Solutions team fuels Datadog's global growth by educating potential clients and ensuring existing customers maximize the value of our products. As a Data Analyst II in the Technical Solutions (TS) department, you will empower teams – including Sales Engineering, Support Engineering, and Technical Post Sales – to be data-driven in their daily operations, delivering a first-class support experience for all Datadog customers. You will revamp processes requiring data and analytics, initiating data-driven change. As part of the internal Technical Solutions Operations team, you'll join a broader Data Analyst community across the company, with opportunities to grow and use cutting-edge analytics tools.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

Drive Business Analytics: Build a deep understanding of the Technical Solutions team’s value proposition, operations, and systems to proactively identify opportunities where data can help scale impact.
Define & Measure KPIs: Partner with team leads to define meaningful, actionable KPIs that track operational health and program success.
Shape the Data Layer: Contribute to the data modeling layer using dbt – updating existing models and developing new ones optimized for self-serve analytics.
Build Insightful Dashboards: Design and maintain dashboards that surface key insights, support deep dives, and offer a seamless user experience.
Deliver Actionable Insights: Conduct deep-dive analyses using internal data sources, presenting clear, actionable findings to stakeholders at all levels.
Improve Operations with Data: Identify and drive data-informed improvements to processes, helping the organization work more efficiently and effectively.
Enable Data Literacy: Empower teams through training and guidance on how to leverage data independently, fostering a data-informed culture.

Who You Are:

You’re a data-driven analyst who loves turning numbers into insights that drive real impact. Curious and collaborative, you thrive at making data accessible and meaningful for stakeholders.

Experienced & Proficient: You have 2+ years in data analytics, fluent in analytical SQL, and experienced with tools like Metabase, Looker, or Tableau. You’ve worked with modern warehouses (Snowflake, Redshift, or BigQuery) and ideally tools like dbt or Airbyte.
Analytical & Insightful: You’re not just about what the data says – you dig into the “why.” You can clearly communicate trends and findings to both technical and non-technical audiences.
Stakeholder-Focused: You enjoy working closely with teams to define data needs and build solutions that support decision-making. You help others become more data-informed.
Independent & Impact-Oriented: You’re comfortable owning projects and making progress autonomously, while also contributing to cross-functional efforts.
Bonus Points: Experience with GTM systems (Salesforce, Zendesk, Jira), SaaS product data, or analytics enablement is a plus. So is a quantitative degree or background in high-scale tech environments.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:$112,500—$165,000 USD\n

About Datadog:

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

\n\n

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

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What You’ll Do:

Drive Business Analytics: Build a deep understanding of the Technical Solutions team’s value proposition, operations, and systems to proactively identify opportunities where data can help scale impact.
Define & Measure KPIs: Partner with team leads to define meaningful, actionable KPIs that track operational health and program success.
Shape the Data Layer: Contribute to the data modeling layer using dbt – updating existing models and developing new ones optimized for self-serve analytics.
Build Insightful Dashboards: Design and maintain dashboards that surface key insights, support deep dives, and offer a seamless user experience.
Deliver Actionable Insights: Conduct deep-dive analyses using internal data sources, presenting clear, actionable findings to stakeholders at all levels.
Improve Operations with Data: Identify and drive data-informed improvements to processes, helping the organization work more efficiently and effectively.
Enable Data Literacy: Empower teams through training and guidance on how to leverage data independently, fostering a data-informed culture.

Who You Are:

You’re a data-driven analyst who loves turning numbers into insights that drive real impact. Curious and collaborative, you thrive at making data accessible and meaningful for stakeholders.

Experienced & Proficient: You have 2+ years in data analytics, fluent in analytical SQL, and experienced with tools like Metabase, Looker, or Tableau. You’ve worked with modern warehouses (Snowflake, Redshift, or BigQuery) and ideally tools like dbt or Airbyte.
Analytical & Insightful: You’re not just about what the data says – you dig into the “why.” You can clearly communicate trends and findings to both technical and non-technical audiences.
Stakeholder-Focused: You enjoy working closely with teams to define data needs and build solutions that support decision-making. You help others become more data-informed.
Independent & Impact-Oriented: You’re comfortable owning projects and making progress autonomously, while also contributing to cross-functional efforts.
Bonus Points: Experience with GTM systems (Salesforce, Zendesk, Jira), SaaS product data, or analytics enablement is a plus. So is a quantitative degree or background in high-scale tech environments.

Benefits and Growth:

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated yearly salary for this role at Datadog is:$112,500—$165,000 USD\n

About Datadog:

\n\n

Equal Opportunity at Datadog:

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

","hiringOrganization":{"@type":"Organization","name":"Datadog","sameAs":"https://www.datadoghq.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, New York, USA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"Technical Solutions Data Analyst II","datePosted":"2025-08-13","description":"

What You’ll Do:

Drive Business Analytics: Build a deep understanding of the Technical Solutions team’s value proposition, operations, and systems to proactively identify opportunities where data can help scale impact.
Define & Measure KPIs: Partner with team leads to define meaningful, actionable KPIs that track operational health and program success.
Shape the Data Layer: Contribute to the data modeling layer using dbt – updating existing models and developing new ones optimized for self-serve analytics.
Build Insightful Dashboards: Design and maintain dashboards that surface key insights, support deep dives, and offer a seamless user experience.
Deliver Actionable Insights: Conduct deep-dive analyses using internal data sources, presenting clear, actionable findings to stakeholders at all levels.
Improve Operations with Data: Identify and drive data-informed improvements to processes, helping the organization work more efficiently and effectively.
Enable Data Literacy: Empower teams through training and guidance on how to leverage data independently, fostering a data-informed culture.

Who You Are:

You’re a data-driven analyst who loves turning numbers into insights that drive real impact. Curious and collaborative, you thrive at making data accessible and meaningful for stakeholders.

Experienced & Proficient: You have 2+ years in data analytics, fluent in analytical SQL, and experienced with tools like Metabase, Looker, or Tableau. You’ve worked with modern warehouses (Snowflake, Redshift, or BigQuery) and ideally tools like dbt or Airbyte.
Analytical & Insightful: You’re not just about what the data says – you dig into the “why.” You can clearly communicate trends and findings to both technical and non-technical audiences.
Stakeholder-Focused: You enjoy working closely with teams to define data needs and build solutions that support decision-making. You help others become more data-informed.
Independent & Impact-Oriented: You’re comfortable owning projects and making progress autonomously, while also contributing to cross-functional efforts.
Bonus Points: Experience with GTM systems (Salesforce, Zendesk, Jira), SaaS product data, or analytics enablement is a plus. So is a quantitative degree or background in high-scale tech environments.

Benefits and Growth:

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated yearly salary for this role at Datadog is:$112,500—$165,000 USD\n

About Datadog:

\n\n

Equal Opportunity at Datadog:

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

","hiringOrganization":{"@type":"Organization","name":"Datadog","sameAs":"https://www.datadoghq.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, New York, USA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Technical Solutions Associate","datePosted":"2025-07-15","description":"

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Technical Solutions Associate - Fixed term contract

Please note this is a fixed-term contract

Travel Partnerships and Media helps partners deliver excellent traveller and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.

We are seeking a team member in a supporting role who can apply fundamental infrastructure and platform knowledge to a variety of technical and non-technical projects and tasks. As a Technical Solutions Analyst, you will assist in investigating issues, analysing data, resolving disruptions in both internal and external infrastructure, and contributing to service improvements.

In this role, you will:

Apply technical expertise in coordination with technical teams to resolve service and system disruptions.
Recommend interim and long-term solutions to complex problems to ensure successful resolution.
Develop and maintain support documentation for use by all levels of support personnel.
Identify simple known patterns (a figure, object, word, or sound) hidden in other distracting material and understand opportunities for improving services and/or products.
Confirm comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and answering routine questions.
Consider and understand the audiences' specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.
Report clearly on current work status.
Coordinate bringing together different stakeholders with varied perspectives to develop solutions to issues and contribute suggestions.
Think holistically to identify opportunities around policies and processes to increase efficiency across organisational boundaries.
Assist with a whole system approach to analysing issues by ensuring all components (structure, people, process, and technology) are identified and accounted for.
Research and analyse complex technical data using statistical methods.
Identify that there is a need for process improvement and actively seek guidance from their manager on how to achieve this.
Demonstrate openness and flexibility in adapting their work to new processes to streamline and be more efficient.
Assist with the development of business area standards and procedures.
Collaborate with team members to develop and solve problems.

Experience and qualifications:

1+ years of experience
Bachelor's degree or equivalent experience. Technical degree preferred.
Demonstrates production and/or data analysis work experience.
Supporting day-to-day operations in technical environments.
A+ Certification or equivalent
AWS Foundational

Technical Skills:

Knowledge of SQL and Excel is essential.
Querybook, Splunk, Kibana, and Postman
Understanding of API, XML
Scrum/Agile methodologies
Salesforce, Jira, Confluence
Automation experience, AI
Experience in working with big datasets.
Python, C++, and other programming languages (nice to have)

Knowledge:

Collect information to understand problems and identify their origin.
Research precedents and known solutions for basic or routine problems.
Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed.
Familiarity with working with infrastructure services.
Ability to configure or operate cloud infrastructure through tools or interfaces.
Understand lower-level complex systems.
Broad understanding of observability and operational tools.
Foundational understanding of software testing principles.
Familiarise yourself with the basic concepts of one programming or scripting language (e.g. JavaScript or bash).
Know basic programming control flow and can write a simple function in a given language (e.g., fizzbuzz).
Basic understanding of how team goals fit a business need.
Assist with issue or incident investigations by gathering and documenting necessary information.
Identify, research, test, and escalate bugs to the appropriate team for resolution
Translate data analysis and findings into accessible visuals to identify chronic issues or product opportunities.
Understands how to proceed with collecting data on customer and employee satisfaction and supports the data collection and analysis process.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.","hiringOrganization":{"@type":"Organization","name":"Expedia Group","sameAs":"https://www.lifeatexpediagroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Czech Republic - Prague, Czechia","addressCountry":"Czechia","addressRegion":"Europe"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Technical Solutions Engineer","datePosted":"2025-07-16","description":"

Company Description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Job Description

Who You’ll Work With

Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success.

We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.

This is a hybrid work environment where office presence is required 2-3 days a week.

Qualifications

What You'll Do:

Respond to customer product inquiries via telephone or in written, internet-based email.
Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
Document customer communication and recurring technical issues to support product quality programs and product development.

Required Product Knowledge and Technical Skills:

Working knowledge of the networking industry, products, and protocols
Minimum of 3+ years of hands-on experience and a combination of the designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following network protocols and technologies:
AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces, EVPN, IEEE 802.3x flow control and IEEE 802.1Qbb priority-based flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLAN
Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
A strong comfort level with Linux is highly desired
Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation a plus

Desired skills:

The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development – both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Education:

Minimum education is a B.S or ideally a MS in a technical field (CS/Networking preferred) or related. Industry certifications are preferred. Prior TAC experience preferred.

Additional Information

Benefits

Global company and market leader
Fantastic workplace culture
Central CBD location with flexible working arrangements
Great career prospects
Excellent facilities with modern tools of the trade
Breakout areas/free coffees at local cafe/table tennis/foosball/regular team events

Australian work Rights

Only candidates with Australian Citizenship, Australian Permanent Residency or otherwise a demonstrable legal entitlement to work in Australia for the duration of employment, will be considered for roles in Australia. Please review open roles in other geographical regions of Arista if you have complementary skills.

Technical Solutions Engineer

Job Summary

Are you a technical wizard with a passion for solving business challenges? Join our leading fintech company as a Technical Solutions Engineer and empower our diverse clients – from financial institutions to global brands – with transformative software solutions. You'll dive into client needs, architect custom solutions, and ensure seamless implementations, from on-premises systems to cutting-edge cloud environments.

Key Responsibilities:

•\tUnderstand and translate: Analyze technical requirements, transforming them into tailored solutions that drive value for our clients, both on-premises and in the cloud.

•\tDesign with excellence: Architect technical solutions that incorporate industry best practices and seamlessly integrate with existing infrastructure in both on-premises and cloud environments.

•\tCollaborate for success: Partner with developers, project managers, and quality assurance teams to deliver robust solutions aligned with project goals.

•\tBuild and test: Develop and rigorously test solutions to ensure high performance, scalability, and reliability in both on-premises and cloud deployments.

•\tTroubleshoot and resolve: Become the technical problem-solving hero! Rapidly tackle implementation and post-deployment issues, finding creative solutions to keep projects on track.

•\tCommunicate clearly: Break down complex technical concepts for diverse stakeholders – from fellow engineers to business executives – with clarity and confidence.

•\tClient support: Provide world-class technical support and assistance to our valued customers.

•\tStay ahead of the curve: Continuously learn about new technologies and trends, shaping the future of our solution offerings.

•\tAdvise and guide: Offer architectural guidance to customers, helping them build solutions that achieve their business goals.

•\tChampion quality: Lead design and solution reviews, ensuring technical excellence and adherence to best practices.

•\tDocument for success: Create and maintain detailed technical documentation (architecture diagrams, specs, requirements) that empower your team for long-term success.

Qualifications:

•\tEducation: Bachelor's degree in Computer Science, Engineering, or a related field.

•\tProven Experience: 5+ years as a Technical Solutions Engineer, System Engineer, Infra Engineer, or a similar role.

•\tTechnical Mastery: Deep understanding of on-premises infrastructure and cloud technologies (AWS, Azure, Google Cloud).

•\tContainerization Expertise: Experience with Docker, Kubernetes, or similar containerization technologies.

•\tSolution Architect: Proven success in designing and implementing enterprise-grade technical solutions.

•\tExceptional Communicator: Clearly articulate technical information to both technical and non-technical audiences.

•\tProblem-Solver: Exceptional analytical and troubleshooting skills for addressing complex issues with agility.

•\tTeam Player: Ability to thrive in a fast-paced and collaborative environment.

•\tCustomer Focused: Dedicated to understanding client needs and delivering solutions that exceed expectations.

Why Join Us:

•\tReal-World Impact: See your technical brilliance transform businesses within the dynamic fintech industry.

•\tDiverse Challenges: Work with a wide range of clients across various sectors, keeping your skills sharp and your mind engaged.

•\tEvolving Technologies: Explore and implement cutting-edge solutions, staying ahead of the technology curve.

•\tCareer Growth: Access opportunities to develop your skills and chart your own path within our growing organization.

Career Path

Our Technical Solutions Engineers have a wealth of opportunities for advancement. You could:

•\tProgress to Senior/Lead Roles: Tackle increasingly complex projects and mentor junior team members.

•\tBecome an Architect: Transition into a Solutions Architect or Enterprise Architect position, taking on more strategic design responsibilities.

•\tTechnical Project Management: Leverage your expertise to drive successful project delivery.

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About Medallion

As one of the fastest-growing healthcare technology companies—ranked No. 3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show—Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $85M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, and Salesforce Ventures, we’re on a mission to transform healthcare at scale.

We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.

About the role:
As part of your role, you will engage hands-on with customers during a critical phase in their customer journey and collaborate with colleagues in Customer Success, Operations, EPD, and Sales. You will work with complex and varied client data models, quickly assess data quality, and build tailored solutions to meet each client’s migration needs.You will also build evergreen integrations between internal and external systems to support workflow automation.

This role reports to the Head of Technical solutions and base compensation may land between $125,000-$165,000. In addition to base salary, Medallion offers equity, and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level.

Responsibilities:

Support our largest customers to strategize how they will migrate their existing data to Medallion
Owning the end-to-end data migration process, including data extraction from legacy systems, cleansing, transformation, and loading into target platforms
Engaging directly with clients or stakeholders to gather data requirements, resolve data discrepancies, and communicate migration progress or risks
Become the SME on our customers’ data while tracking milestones throughout the implementation
Build evergreen integrations from scratch to support the automation of workflows
Write SQL queries for data extraction, transformation, and reporting, with a focus on clean, maintainable code
Work with complex and varied client data models, quickly assess data quality, and build tailored solutions to meet each client’s migration needs
Set customer expectations/timelines, perform data validation, and migrate complex datasets into Medallion
Identify any blockers that could delay an implementation; partner with the appropriate internal and external teams to resolve
Build Python-based automation scripts for data ingestion, transformation, reconciliation, and migration validation
Partner with the EPD team to productize repetitive aspects of implementations that can be automated

Requirements:

6+ years of experience in data modeling and/or migration, ideally with complex data sets
4+ years of experience working directly with enterprise clients
Proven experience writing complex SQL queries and Python scripts, not just modifying existing code
- Additional coding languages are a plus
Ability to build bi-directional integrations between external and internal platforms
Ability to design, build, and optimize queries and data pipelines end-to-end, including data extraction, transformation, and loading (ETL) processes
Familiarity with relational databases (PostgreSQL, MySQL, SQL Server, or Oracle) in a migration or data pipeline context
Experience at a rapidly growing SaaS company, ideally at a B2B startup
Ability to motivate and maintain enthusiasm throughout the onboarding engagement
Experience in coordinating multiple complex data projects simultaneously

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