Description

NOTE TO APPLICANTS: An application must be completed in its entirety in a single session. The system does not allow the applicant to save their information and return later to complete the application. Please have all materials on hand before starting the application.

WHAT WE CAN DO TOGETHER
The Association of Former Students engages and inspires the Aggie Network for Texas A&M University in perpetuating the Aggie Spirit. Through our Annual Fund, as well as other revenue streams, we provide scholarships, endowments, emergency student loans, and awards for faculty. Our newest colleague will join our highly motivated Aggie Ring Program team members in advancing our mission by providing premier customer service to current and former students.

OUR CULTURE
We work in an inclusive, professional, creative, and collaborative environment that delivers a strong positive social impact to current and former students, alumni, faculty and friends of Texas A&M University. We invest in your growth! Whether taking ring orders, assisting with repairs or locating the owners of found rings, you will have opportunities to expand your career skills. Personal and professional growth are fundamentals in our organization. What we do and how we do it is enhanced by a team spirit and flexibility.

All full-time employees are eligible for generous, 100% Association-funded benefits including healthcare, life insurance equal to annual income, savings plan with six-year vesting, long-term disability insurance, long-term care insurance and exceptional holiday and paid time off schedules. Also, you may enhance your benefits through additional self-paid coverage such as short-term disability, family healthcare, increased life insurance and more, to fit your unique personal and family needs. The Association of Former Students is a designated non-profit employer for the Public Service Loan Forgiveness student loan program.

Essential Functions

Accurately learn and use point of sale software.
Meet deadlines.
Process orders and review for accuracy.
Focus on customer success in all tasks.
Timely and accurate response to phone and email inquiries.
Willingness and ability to learn new point-of-sale software.

Duties And Responsibilities

Point-of-sale for Aggie Ring orders.
Complete approximately 30 to 35 Ring orders during each day’s shift.
Answer technical questions regarding academic requirements prior to ordering.
Ensure that each buyer feels our support and excitement about their Ring.
Evaluate confidential records to determine eligibility to purchase an Aggie Ring.
Assist with locating rightful owner of found Aggie Rings.
Update biographical information in The Association’s database after each interaction.
Prepare inventory by unpacking, inspecting, organizing or shipping Aggie Rings.
Share with customers the achievements and contributions of The Association to the Aggie community.
This position may be assigned other duties from time to time that align with the education, knowledge, skills and experience outlined in this job description.

EMPLOYEES OF THE ASSOCIATION OF FORMER STUDENTS

Participate in various Association-wide activities such as engagement and fundraising goals, internal event teams, task committees, attending gameday receptions, Distinguished Alumni Gala and other external events as required.
Serve as an ambassador by meeting our Team Expectations, fostering relationships with students and other constituents of Texas A&M.
Exemplify Our Core Values: Respect, Excellence, Loyalty, Leadership, Integrity, Service.

Requirements

KNOWLEDGE, SKILLS & EXPERIENCE (Minimum Requirements)

Two years in a customer-facing role.
One year working with point-of-sale software (processing credit card payments).

PHYSICAL CAPACITY REQUIREMENTS
Ability to sit or stand for long periods on occasion and carry objects up to 20 pounds. We are committed to providing reasonable accommodations to applicants with disabilities. If a reasonable accommodation is requested as part of the application process, please reach out to our Human Resources department.

EDUCATION
Required: High School diploma or equivalent.
Preferred: Undergraduate degree or equivalent education and experience in customer service and general office operations.
Highly Preferred: Bachelor’s degree from Texas A&M university.

SUPERVISION
Received: Manager of Aggie Ring Program.
Given: None.

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