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Company Description

As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

Job Description

Reporting to the Associate Director of Client Operations, you will:

Provide a full range of fund accounting services to hedge fund clients, including NAV preparation, reviewing corporate actions, verifying security pricing, performing cash and security position reconciliations.
Provide a complete range of fund administration services to hedge fund clients and investors, including compliance procedures, working with investment managers, brokers, custodians and auditors.
Provide customer service to hedge fund managers and investors.
Participate in multiple system improvement projects and automation projects

Qualifications

Good understanding of securities such as equities, bonds, forwards, futures, options.

University Degree in finance, economics or other relevant field.
Qualified of study towards qualification (ACA, ACCA, CFA)
Computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel is an asset.　
Advanced investigative, and problem solving skills

Additional Information

International Secondment allowance is available in accordance with company policy.

What’s in it for you to join MUFG Investor Services? 

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT.  Oh, and we really walk the talk when it comes to HYBRID WORKING.   

So, why settle for the ordinary?  Apply now for a Brilliantly Different career. 

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

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About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

The Client Delivery Manager leads a team responsible for ensuring exceptional service delivery across Health & Group Benefits clients. This role oversees day-to-day operations, resolves complex issues, manages client relationships, and drives continuous improvement. It combines hands-on leadership with strategic oversight to ensure client satisfaction, operational excellence, and team success.

What you’ll be doing:

Client Delivery Management:

Accountable for overall management of client delivery team. This includes ensuring timely & thorough issue resolution as well as timely response on client requests.
Accountable to ensure the Consulting & Client Delivery partnership is operating efficiently and effectively for the client.
Monitor client health via dashboards focusing on and implementing steps to address areas of client dissatisfaction or Aptia risk
Monitor client SLAs to ensure we are hitting on client level – Reporting areas of risk to senior leadership as needed
Work closely with the Client Delivery Specialist (CDS) to evaluate risk and message to consulting and client when we are asked to support nonstandard processes.
Recognize and manage risks or issues that may arise across clients to protect against further errors and omissions.
Support operational and compliance audits.
Responsible for disseminating information to team including multi-client issues, clean-up work/strategies, multi-client process changes and being first point of contact for questions
Attend and participate in client calls as needed particularly engaging in difficult or challenging conversations related to open issues, processes or changes
Work closely with fellow CDMs to ensure standardization across teams as well as identify areas for process improvements and enhancements
Work to engage additional resources when necessary to complete required work

Team & People Management:

Prepare for and facilitate weekly team meetings to discuss current events, initiatives, updates, and address questions
Act as first point of contact for Client Delivery Specialists for questions, escalations or clarifications
Be accessible to team for questions and support including facilitating
Weekly one on one meetings with direct reports. Help direct reports establish goals, career path & development opportunities
Monitor and ensure team’s adherence to control objectives including, maintaining project logs and utilization of standard Aptia processes and templates
Monitors client health and works with Client Delivery Specialist on get to green plans for red clients
Ensure standard operating procedures are followed.
Forecast workflow to determine the correct resources are available for the activity anticipated and manage any changes that may be needed

Process Management & Reporting:

Ensure out of scope items/change orders are reviewed prior to submission to business partners to ensure they are appropriate and contain complete information. Review associated fees provided by business partners for appropriateness and notification process to clients.
Track costs for change orders to ensure they’re consistent across change type/complexity.
Lead global fix/enhancement work initiatives – ensuring Client Delivery Specialist (CDS) is updating client specific requirements, necessary changes are communicated with business partners, and updates are made and appropriate testing has taken place.
Ensure all required reporting (internal and external) are being completed by your team and accurately reflect open issues and status.

What we’re looking for:

Education & Experience

A bachelor’s degree, or equivalent experience and training in a related field.
Typically, 5+ years of experience in areas such as HR administration (Health & Group Benefits)

Skills & Knowledge

Proficiency with Microsoft Office Suite (Excel, Word, Outlook, etc.) or similar tools.
Prior experience in Health & Welfare benefit administration and leading or mentoring team members.
Strong problem-solving and analytical abilities, with a track record of researching and resolving complex issues effectively.
Ability to lead by example, supporting and motivating others through collaboration and accountability.
Skilled in building a team environment that fosters both individual growth and collective success.
Clear and effective communicator—both written and verbal—with the ability to explain complex topics in a way that resonates with a variety of audiences.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

","hiringOrganization":{"@type":"Organization","name":"Aptia Group","sameAs":"https://www.aptia-group.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US Florida, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":3,"item":{"@type":"JobPosting","title":"Client Delivery Executive","datePosted":"2025-06-29","description":"Role Overview:\n\n\n

The Client Delivery Executive is a senior client delivery and relationship management role reporting to the MUFG Retirement Solutions CEO, Australia & New Zealand and is part of the senior leadership team of Retirement Solutions. This role is dedicated to servicing one of our largest strategic clients. You will work closely with the business and client to develop a strategic engagement framework, priority initiatives and delivery model for your client, with a view of delivering on the Client’s strategic plan whilst meeting or exceeding the Client’s satisfaction, service delivery, quality and risk management objectives. You will also have responsibility for this client related P&L and budget targets.

In this role you will be expected to influence strategy, manage a broad set of stakeholders, a clear plan on delivery of a broad number of technology, data, innovation, business and regulatory and risk initiatives. Identify strategic alignment opportunities for the benefit of both the Client and MUFG whilst delivering on the Funds multi year transformation and delivery program.

\n\n \n \n

As Client Delivery Executive, you will:

Lead strategic client planning, engagement frameworks, and delivery models
Be the face of MUFG across C-suite, Board, and operational levels within the client organisation
Drive successful delivery of client transformation initiatives and service performance
Own the client-related P&L, commercial negotiations, and contractual obligations
Influence internal and external stakeholders to achieve shared strategic goals
Champion client advocacy within MUFG and drive accountability across delivery teams

What you’ll bring

7+ years’ experience in large-scale client delivery, transformation or relationship leadership
Deep experience in superannuation or financial services, with at least 5 years in senior roles
Strong commercial acumen with end-to-end accountability for client revenue, budgeting, and forecasting
Proven success navigating complex environments, managing strategic accounts, and influencing executive and board-level stakeholders
Expertise in service delivery, solution development, and translating client priorities into actionable programs
Outstanding communication, negotiation, and leadership skills

\n\n \n \n

Why choose MUFG Retirement Solutions?

We’re more than a superannuation partner — we’re driving the future of retirement.

At MUFG Retirement Solutions, you'll join a team that’s deeply committed to innovation, transformation, and meaningful impact. We offer:

Leadership with purpose – influence strategy, outcomes, and the future of financial wellbeing for millions of Australians

Flexibility that works for you – hybrid working, empowered teams, and a strong focus on wellbeing

A business in transformation – play a key role in reshaping how we deliver for our clients and members

Collaboration at scale – work with passionate, driven experts across technology, operations, product, and client experience

A culture of growth – where your ideas matter, your voice is heard, and your leadership shapes our path forward

\n\n
\n \n\n

\n\n MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. \n\n

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

","hiringOrganization":{"@type":"Organization","name":"Link Group","sameAs":"https://www.linkgroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Australia","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Client Delivery Specialist","datePosted":"2025-08-07","description":"

MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.

We’re looking for a Client Relationship Specialist who’s passionate about service excellence, stakeholder engagement, and continuous improvement.

In this role, you’ll support our Client Delivery Manager and Executive to ensure smooth day-to-day operations and outstanding client experiences. You’ll be the go-to for client queries, reporting, and governance support—helping us deliver on our commitments and drive better outcomes for our clients.

What you’ll be doing:

Be the first point of contact for client and fund-related queries
Support client relationship management and contribute to retention and satisfaction
Coordinate SLA reporting and ensure accuracy across operational deliverables
Assist with governance forums, audit support, and compliance activities
Maintain and update business rules and operational documentation
Collaborate across teams to resolve issues and improve processes
Contribute to strategic initiatives and customised client reporting

What we’re looking for:

Experience in client service, operations or fund administration
Strong organisational skills and attention to detail
Ability to manage multiple priorities and meet deadlines
Confident communicator with a collaborative mindset
Comfortable with Microsoft Office and data presentation

Some of our Employment Benefits

FlexiWorks – enabling our employees to work in the office and at home
Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose
Talent Referral Program
Salary Sacrificing via Superannuation
Employee Assistance Program
Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career?
Apply now with your resume highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

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About NewtonX:

NewtonX is the leading B2B market research provider that helps businesses make informed decisions by connecting them with verified subject matter experts. We empower clients with the insights needed to make data-driven decisions by connecting them to the world’s most authoritative experts and business professionals through surveys and expert interviews.

NewtonX has raised $47m in funding, while we partner with leading organizations like McKinsey, Microsoft, Pinterest, Figma and beyond to equip them with B2B insights to solve pressing business challenges. Our research has been cited by Fortune, Forbes, TechCrunch Adweek and more.

About the Role:

NewtonX is looking to hire its next Client Delivery Associates to support our rapid growth, and connect NewtonX clients to world-leading professionals. We have just closed our Series B funding with $32M, and are expanding our team rapidly. We are looking for motivated people who are excited by the idea of making a difference in the knowledge market. This role is a great entry point into future opportunities at our quickly growing company and provides a great general business toolkit.

The Client Delivery Associate role works with world class companies and clients, including multiple Fortune 500 companies as well as top tech and management consulting companies, to understand their needs and deliver high impact research projects to help them uncover insights to answer their toughest business questions.

Location:

New York City, NY (Hybrid)

In this role you will:

Disrupt expert research the way Uber disrupted the taxi industry, the way AirBnB... - you know what we mean
Facilitate connections between clients and experts through our marketplace
Understand the granular needs of the clients and help them design their knowledge request
Assess in detail the specific knowledge of the request and onboard them to the platform
Prioritize and multi-task in a fast-paced environment with clients and experts covering all imaginable sectors of expertise, geographies etc.
Learn about new technologies, industries, topics daily and find ways to codify the requests into NewtonX’s knowledge graph
Learn new things, mentor and share knowledge with team members.
Ultimately, you will be driving the core value of the company: connecting experts to clients. This foundational role will enable you to progress quickly within NewtonX towards commercial and/or operational leadership.

Who you are:

0 - 2 years of professional work experience
You love challenging the status quo
You enjoy solving problems. Take difficult challenges and provide creative solutions.
You enjoy learning (you will learn about topics as broad as AI and as narrow as IoT in retail in Thailand)
You think on your feet. When things change, you roll with the punches (no day is the same!)
You enjoy team collaboration, communication, listening and advocating.
You communicate clearly, write well, succinctly and effectively your thoughts
You enjoy work independently and efficiently with minimal direction and under pressure
You are experienced at complex calendar management, and have a basic understanding of Google docs, sheets, slides, etc.
Smart, quick, thoughtful and resourceful problem solver
A strong client service orientation; confidence, professional and pleasant style, and a can-do attitude to deliver great service If the profile above describes you and your passions, we'd love to hear from you!
Have a bachelor's degree or greater in relevant field of study
Valid US work authorization required

If the profile above describes you and your passions, we'd love to hear from you!

What we offer:

Competitive compensation (base salary $68.25K, monthly performance bonus)
Career advancement and training opportunities.
Excellent medical, dental, and vision insurance.
401k match with immediate vesting.
Health savings/flexible savings account, and pre-tax commuter benefits.
Paid time off: vacation, holidays, sick, and parental leave.
A diverse, collaborative, and positive culture where we invest in and celebrate each other's success.
Good vibes (happy hours, team projects, and retreats).
Visa sponsorship is not available for this role.

NewtonX is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity/expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics.

","hiringOrganization":{"@type":"Organization","name":"NewtonX","sameAs":"https://www.newtonx.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, New York, United States of America","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"Client Delivery Partner","datePosted":"2025-08-04","description":"

Overview

As a Client Delivery Partner (CDP) in our Industry Solutions Delivery (ISD) team you will have the opportunity to engage with, and influence, senior stakeholders within some of our largest customers to enable the successful development and execution of transformational programs of work. Your deep, cross-industry expertise and experiences will be fundamental as you steer a program team who are dedicated to the success of our customers. You will hone your leadership skills and operational delivery capabilities as you guide this accomplished team of professional services individuals across the program lifecycle to transform our customers’ business and position them for commercial success within a trillion-dollar addressable market.

Industry Solutions Delivery

ISD helps customers transform the potential value of Microsoft cloud technologies into realised value for their business, employees and customers. ISD is on a multiyear transformation to increase value, relevance and partnership with our customers and partners, which is both contributing to Microsoft revenue as well as accelerating Azure Consumed Revenue (ACR) growth and AI transformation. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.

We take pride in embedding Microsoft’s mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you’ll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.

Take a look at our culture and values to see the environment you will be working in.

Responsibilities

Solution Delivery

Envisions, develops, and delivers transformative opportunities with the client by establishing a deep understanding of customer and business needs based on the future direction of the industry. Effectively draws on internal assets (e.g., account team, business lines, collateral) to help to bring the best original and most relevant ideas to the customer. Works with the client to build an understanding of pain points and creates a plan to resolve them by implementing digital transformations. Identifies possible hurdles/barriers to obtaining objectives and provides insight on how to avoid them.
Provides executive leadership and oversight to execute a plan that delivers quality solutions for the largest strategic accounts. Identifies and implements the correct governance/delivery operating model. Utilizes appropriate metrics for tracking customer satisfaction and puts feedback mechanisms in place in order to track solution success. Monitors solution roll-out, making adjustments/escalates when necessary, and drives systemic improvements based on feedback mechanisms.
Identifies quantitative value and business outcomes for customer. Leads the development a value realization plan, including identifying feedback mechanisms to assess progress. Uses industry benchmarks and tangible results desired to measure success. Drives value for customer through solution delivery while driving incremental cloud consumption. Tracks key outcomes that drive cloud consumption. Drives opportunity identification and delivers on the financial commitments of the Operation Model (Consumption Revenue, Industry Solutions Delivery (ISD) Direct Azure Impact, Delivery Value, Industry Solutions (IS) Billed Revenue), partnering with Area Consulting Leaders to establish controls to meet profit and loss (P&L) accountabilities.

Customer Relationships

Drives innovation through thought-leadership in customer industries (e.g., retail). Establishes self as a trusted advisor to executive decision makers. Identifies and invests in relationships with executive decision makers. Understands and articulates innovations and trends from an industry perspective. Facilitates collaboration and synergy with other experts or internal departments to optimize delivery results. Identifies executive decision makers that can facilitate transformation.
Serves as the single point of accountability for customer satisfaction for industry solutions and internal Key Performance Indicators (KPIs). Develops strategic account plan in conjunction with Account Team Unit (ATU) and Customer Success Unit (CSU). Ensures that cooperative components within both organizations are in place to execute the strategic account plan. Communicates transparently with the customer in order to avoid or resolve issues in solution rollout.

Other

Embody our culture and values

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 12+ years solution delivery, customer-facing consulting, or digital transformation experience

OR Master's Degree in Engineering, Information Technology, Business, or related field AND 10+ years solution delivery, customer-facing consulting, or digital transformation experience
OR equivalent experience.

6+ years leadership experience in a matrixed environment.

Additional or Preferred Qualifications

Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 15+ years solution delivery, customer-facing consulting, or digital transformation experience

OR Master's Degree in Engineering, Information Technology, Business, or related field AND 12+ years solution delivery, customer-facing consulting, or digital transformation experience
OR equivalent experience.

12+ years relevant work experience within customer industry.
12+ years relevant work experience in solution delivery.
5+ years relevant experience in financial management (e.g. profit and loss).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Associate Managed Services Client Delivery Specialist is a developing subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.

This role supports the business and protects the company’s reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.

The Senior Associate Managed Services Client Delivery Specialist takes guidance from a more experienced member within the team and involves proactive client communication, project management, technical oversight, and problem-solving.

Key responsibilities:

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
Acts as the primary point of contact for client inquiries, escalations, and feedback.
Understands client business needs and objectives to tailor required services accordingly.
Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
Collaborates with technical teams to resolve client issues and incidents promptly.
Monitors and assesses client satisfaction regularly through feedback mechanisms.
Takes proactive measures to address client concerns and continuously improve service quality.
Develops account plans and strategies to enhance client engagement and retention.
Identifies opportunities for upselling or cross-selling additional services.
Manages the implementation of new services, upgrades, and projects for clients.
Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
Ensures that service delivery aligns with contractual agreements and compliance requirements.
Consults with legal team to ensure that all contract escalations are addressed with contract governance.
Monitors and reports on contract performance.
May oversee financial aspects of client accounts, including budgeting and forecasting.
May manage billing and invoicing processes.
Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
Identifies and mitigates risks associated with service delivery and client relationships.
Develops contingency plans for potential disruptions.
Maintains accurate records, client documentation, and incident reports.
Provides regular reports on service performance and client satisfaction to internal and external stakeholders.

To thrive in this role, you need to have:

Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
Displays analytical mindset, strong initiative, self-driven with a commitment to succeed.
Understanding of managed services, including infrastructure, cloud, security, and support.
Seasoned proficiency in project management.
Good communication, negotiation, and problem-solving skills.
Good client centricity, proven ability to manage client relationships and drive client satisfaction.
Relevant business acumen, as well as financial acumen for budgeting, forecasting, and billing.
Familiarity with ITIL or other IT service management frameworks.
Ability to work under pressure and has exceptional organizational skills and attention to detail
Ability to work collaboratively with cross-functional teams.
Adaptability and a customer-focused mindset.

Academic qualifications and certifications:

Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
Relevant ITIL certification preferred.
Relevant project management certification (for example, PMP) is preferred.

Required experience:

Moderate level of demonstrated experience in a managed services and/or support services environment.
Moderate level of demonstrated experience in managed services - service delivery and client management.
Moderate level of demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
Moderate level of demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
Moderate level of demonstrated experience in monitoring contract performance.
Moderate level of demonstrated experience in managing service delivery projects for clients.
Moderate level of demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
Moderate level of demonstrated experience in proactive measures to address client concerns and continuously improve service quality.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Your day at NTT DATA
The Senior Manager, Managed Services Client Delivery is a senior management role, responsible for managing a team of a Managed Services Client Delivery Specialists.

This role supports the business and protects the company’s reputation by taking responsibility for overall contract management for local, small and medium complexity client contracts.

This role is responsible for ensuring client satisfaction, service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are highly complex by nature and are typically across multiple sites and/or service offerings.

Key responsibilities:

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.
Oversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards.
Works closely with cross functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier.
Engages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance.
Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations.
Acts as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction.
Allocates resources effectively to meet client demands, including people, technology, and infrastructure.
Identifies potential risks to service delivery and work proactively to mitigate them, ensuring minimal disruption to clients.
Reviews all proposals delivered to the client and ensure that growth objectives within the account are in line with the company's overall growth objectives and serve the best interest of the client.
Serves as the client's advocate within the organisation, ensuring their needs and concerns are addressed promptly and effectively.
Continuously monitors service performance, identifies areas for improvement, and implements strategies to enhance service quality and efficiency.
Develops and maintains reporting mechanisms to track service delivery KPIs, and provide regular updates to clients and senior management.
Contributes to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client.
Collaborates and engages with a variety of stakeholders, including the Review Boards and Steering Committees to ensure the delivery of services against the agreed Service Level Agreements.
Drives service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements.
Negotiates and resolves contractual issues, including failure to meet contractual obligations.
Partners with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized.
Leads and mentors a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service.

To thrive in this role, you need to have:

Extended understanding of the IT services industry, including trends, technologies, and best practices.
Extended knowledge of managed services, including service level agreements (SLAs), service delivery models, and service management frameworks.
Extended understanding of client needs, expectations, and industry-specific challenges to tailor services accordingly.
Extended leadership and management skills to lead a team of professionals and drive results.
Excellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders.
Ability to build and maintain strong client relationships, understand their needs, and ensure client satisfaction.
Extended proficiency in project management methodologies to plan, execute, and monitor service delivery projects effectively.
Strong analytical and problem-solving skills to address client issues and challenges proactively.
Extended budgeting and financial management skills to ensure profitable service delivery.
Ability to manage relationships with third-party vendors and partners as needed for service delivery.
Client centric mindset, always putting the client's needs and satisfaction first.
Willingness and ability to adapt to changing technology, client requirements, and industry trends.
Ability to develop long-term and short-term plans for service delivery improvement.
Focus on achieving measurable outcomes and delivering value to clients.
Collaboration and teamwork are essential, as the role involves working with cross functional teams.

Academic qualifications and certifications:

Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
Relevant ITIL certification preferred.
Relevant project management certification (for example, PMP) is preferred.

Required experience:

Extended demonstrated experience in a managed services and/or support services environment.
Extended demonstrated experience in managed services - service delivery and client management.
Extended demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
Extended demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
Extended demonstrated experience in monitoring contract performance.
Extended demonstrated experience in managing service delivery projects for clients.
Extended demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
Extended demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
Extended demonstrated experience in managing and leading a service delivery team and/or related function.

Workplace type:

Hybrid Working

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Vice President, Client Delivery II is responsible for leading client success across one or multiple clients. The VP maintains detailed knowledge of and may perform all duties of the Site Directors for assigned site(s) in addition to oversight, management, growth, and development of their onsite operations team. Ensures optimal performance and adherence with Ensemble's Client Delivery Management Model. The VP is closely involved with client engagement, performance improvement, strategic planning, and best practice integration across the Revenue Cycle, and works closely with Ensemble and Client Executive leadership to communicate results and escalations according to Ensemble's internal guidelines. The VP may act as the first or second tier point of contact for the client for all revenue cycle related requests.10+ Acute Facilities or $3B+ Net Revenue Under Management. For dedicated client leaders: $1B+ Client Oversight or Operational Oversight (including Front End, Middle Revenue Cycle, or Business Office), or Oversight of 6+ Clients

II. Job CompetenciesLeadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.Coaching & Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers.Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.III. Essential Job Functions

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Client Integration & Strategic Alignment

Defines and establishes strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership.
Conducts client analyses and provides recommendations, requiring strategic innovative thinking skills, and complex cross-functional operations experience.
Creates and maintains onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation.

Performance Management

Develops long-range strategic plans for systems and processes that support a high performing, patient-centered revenue cycle.
Develops strategies to identify root cause surrounding client issues and concerns and works with revenue cycle or onsite leadership at client site to create processes to address those issues and potential improvements.
Maintains strong understanding of revenue cycle metrics and leads team in building plans to support operational departments to achieve best practice performance through strong analytical capabilities, process improvement identification, and technology enhancements.
Develops strategy to impact poor performance and directs the implementation and client buy-in for recommended solutions.
Develops/ adheres to specific objectives and performance standards as defined by client and statement of work, including but not limited to, AR aging, denial management and self-pay and POS collections / patient experience improvement.
Responsible for influencing change related to the key functions of Revenue Cycle.
Collaborates with various revenue cycle departments to obtain innovative initiatives to achieve optimal results.
Identifies gaps in client support/performance and proposes solutions (e.g. technology, services) to drive performance improvement

Relationship Management

Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
Participates and leads program level meetings with program stakeholders.
Works closely with CFO and other client leadership to support analysis, reporting and service line development
Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements
Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs
Provides weekly and monthly standard reports to client leadership.
Promptly escalates operational and/or client concerns to Ensemble leadership

People Management

Proactively Plans for succession in key positions and leads the planning for coverage when vacancies occur (utilize Float pools where applicable) to eliminate the negative impact to facilities experiencing vacancies
Participates in Candidate identification and consideration when filing open positions.
Leads the process for onboarding new Leadership at assigned locations.
Performs staff reviews and prepares performance documents for direct reports.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

IV. Employment QualificationsLegally Required License / Certification (Ex: MD, RN, LPN, etc.) ONE CERTIFICATION PER FIELDEnsemble Required License / Certification (Ex: CRCR) ONE CERTIFICATION PER FIELDCRCR

Or other approved job relevant certification.

Desired Work Experience

Job ExperiencePeople Leadership Experience

7 to 10 Years5 to 10 YearsDesired Education

Education LevelPreferred Area of Study

Bachelors Degree or Equivalent ExperienceBusinessOther Preferred Knowledge, Skills and Abilities•Exhibits strong strategic, analytical, project management, communication, and team leadership skills.•Willingness to learn new technology, tools, and procedures to address short term and long challenges.•Ability to build and maintain relationships with key internal and external stakeholders.•Participates in the organization’s continuing reassessment of its growth and operational efficiencies.•Communicates effectively while presenting complex information to technical and non-technical audiences.•Demonstrates the ability to maintain standards of confidentiality.•Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams.•Experience leading and communicating complex strategic business issues.•Ability to develop and drive strategy through various perspectives and by analyzing information.•Demonstrate a high level of executive presence through a personal approach that is poised, credible and confident supported by strong communication.•Ability to drive efficiency and scalability to expected outcomes.IV. Working Conditions

EnvironmentApplicable

Requires Long Distance or Air TravelYesNoRequires Travel to Various Work Locations by CarYesNoGeneral Office Environment or Work From HomeYesNoClinical Environment - (Exposure to common hazards present in a healthcare facility including but not limited to; blood and other infectious materials, latex products, physical altercations and verbal abuse, high noise levels, and bright lights)YesNoV. Physical Requirements

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

Innovation
Work-Life Flexibility
Leadership
Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

EEOC – Know Your Rights
FMLA Rights - English

La FMLA Español

E-Verify Participating Employer (English and Spanish)

Know your Rights

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What success looks like in this role:

• Leads the Global and/or local Delivery of Services provided by Unisys to a particular account or group of accounts.

• Responsible for the successful planning, implementation and execution of the contracted services where success criteria include meeting Service Level Agreement (SLA), cost, governance, performance, quality, innovation, continuous improvement and value requirements through the effective interaction with the related service lines, solutioning groups, partners and the client.

• Establishes, leads and maintains tight control of a skilled team of delivery resources for an account to meet schedules or resolve technical or operational problems. Manages the statement of work and controls risks, scope of work and budget.

• Participates in contract and account governance

• Establishes clear communication channels with the client and internally from a strategic and operational perspective.

• Participates in regular service performance reviews including monthly Project Status Reviews, conducts periodic meetings with clients and delivery teams – daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings

• Develops and administers budgets, schedules and performance standards to maintain and optimize the cost of delivery and service.

•Achieves approved margin targets on assigned accounts and is targeted to improve account profitability.

•Monitors and reports on financial health of the account and remedies any financial misses or anomalies.

•Co-develops annual review of service level requirements.

•Manages contract scope and any variations and reviews outcomes of monthly operational reviews with service delivery organizations.

•Takes ownership and accountability for all client issues to satisfactory resolution.

•Acts as point of escalation for issues not resolvable by the service lines.

• Provides operational risk management strategies across an account and ensures that the delivery teams apply these strategies to operational delivery processes and procedures.

•Participates in rigorous governance and SOX compliance audits, business continuity planning and testing and in all levels of client satisfaction which includes contribution to continuous client satisfaction improvement program and the Continual Service Improvement and Innovation Program (CSIIP).

• Participates in business continuity planning and testing.

• Develops and delivers regular reports on performance to client and Unisys senior executives.

• Identifies areas for growth at the client by assisting account management in bringing new services to offer to the client.

•Drives service line continuous improvements and challenges the service lines to bring innovative solutions then presents those improvements and innovations on a regular basis to the client.

You will be successful in this role if you have:

• Bachelor's degree and 5+ years of related professional experience, 1+ years managing specific area.

• Essential qualifications in IT, Business Administration or related disciplines

• Requires knowledge of the business, industry, and market, as well as sales strategies, account/program management, service delivery, and financial analysis.

• A sound understanding of the major Unisys service offerings and an appreciation of evolving technologies and industry trends. Experience and understanding of the support of an IT outsourced environment, including service desk, field services, network operations, applications, infrastructure and data center environments. • A proven track record in effective communications, managing service delivery and relationship management skills.

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

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Your day at NTT DATA
The Managed Services Client Delivery Specialist is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.

This role supports the business and protects the company’s reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.

The Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.

Key responsibilities:

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
Acts as the primary point of contact for client inquiries, escalations, and feedback.
Understands client business needs and objectives to tailor required services accordingly.
Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
Collaborates with technical teams to resolve client issues and incidents promptly.
Monitors and assesses client satisfaction regularly through feedback mechanisms.
Takes proactive measures to address client concerns and continuously improve service quality.
Develops account plans and strategies to enhance client engagement and retention.
Identifies opportunities for upselling or cross-selling additional services.
Manages the implementation of new services, upgrades, and projects for clients.
Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
Ensures that service delivery aligns with contractual agreements and compliance requirements.
Consults with legal team to ensure that all contract escalations are addressed with contract governance.
Monitors and reports on contract performance.
May oversee financial aspects of client accounts, including budgeting and forecasting.
May manage billing and invoicing processes.
Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
Identifies and mitigates risks associated with service delivery and client relationships.
Develops contingency plans for potential disruptions.
Maintains accurate records, client documentation, and incident reports.
Provides regular reports on service performance and client satisfaction to internal and external stakeholders.

Knowledge, Skills and Attributes:

Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
Seasoned analytical mindset, strong initiative, self-driven with a commitment to succeed.
Seasoned understanding of managed services, including infrastructure, cloud, security, and support.
Seasoned proficiency in project management.
Excellent communication, negotiation, and problem-solving skills.
Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
Seasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing.
Seasoned familiarity with ITIL or other IT service management frameworks.
Ability to work under pressure and has exceptional organizational skills and attention to detail
Ability to work collaboratively with cross-functional teams.
Adaptability and a customer-focused mindset.

Academic qualifications and certifications:

Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
Relevant ITIL certification preferred.
Relevant project management certification (for example, PMP) is preferred.

Required experience:

Seasoned demonstrated experience in a managed services and/or support services environment.
Seasoned demonstrated experience in managed services - service delivery and client management.
Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
Seasoned demonstrated experience in monitoring contract performance.
Seasoned demonstrated experience in managing service delivery projects for clients.
Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality.

Workplace type:

On-site Working

","hiringOrganization":{"@type":"Organization","name":"NTT DATA","sameAs":"https://hello.global.ntt/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Jakarta, Indonesia","addressCountry":"Indonesia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Client Delivery Lead","datePosted":"2025-08-15","description":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects. The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n

What you will do

You will be managing the relationship with client counterparts (often product owners and business owners)
You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
Being the knowledge base of how Kraken works and how we deliver Kraken Platform
Triaging incoming requests and communicating client priorities internally.
Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
Supporting the engineering team to deliver product features
Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.

Key Success Factors (What you need to have) :

In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)
Strong client delivery and/or product ownership experience
Agile delivery experience
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
Time management and a get-stuff-done attitude
Consulting experience is a plus
Fluent English is mandatory

If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.","hiringOrganization":{"@type":"Organization","name":"Kraken","sameAs":"https://kraken.tech/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Milan","addressCountry":"Italy","addressRegion":"Europe"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Client Delivery Manager","datePosted":"2025-08-18","description":"

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
Acts as the primary point of contact for client inquiries, escalations, and feedback.
Understands client business needs and objectives to tailor required services accordingly.
Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
Collaborates with technical teams to resolve client issues and incidents promptly.
Monitors and assesses client satisfaction regularly through feedback mechanisms.
Takes proactive measures to address client concerns and continuously improve service quality.
Develops account plans and strategies to enhance client engagement and retention.
Identifies opportunities for upselling or cross-selling additional services.
Manages the implementation of new services, upgrades, and projects for clients.
Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
Ensures that service delivery aligns with contractual agreements and compliance requirements.
Consults with legal team to ensure that all contract escalations are addressed with contract governance.
Monitors and reports on contract performance.
May oversee financial aspects of client accounts, including budgeting and forecasting.
May manage billing and invoicing processes.
Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
Identifies and mitigates risks associated with service delivery and client relationships.
Develops contingency plans for potential disruptions.
Maintains accurate records, client documentation, and incident reports.
Provides regular reports on service performance and client satisfaction to internal and external stakeholders.

To thrive in this role, you need to have:

Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
Displays analytical mindset, strong initiative, self-driven with a commitment to succeed.
Understanding of managed services, including infrastructure, cloud, security, and support.
Seasoned proficiency in project management.
Good communication, negotiation, and problem-solving skills.
Good client centricity, proven ability to manage client relationships and drive client satisfaction.
Relevant business acumen, as well as financial acumen for budgeting, forecasting, and billing.
Familiarity with ITIL or other IT service management frameworks.
Ability to work under pressure and has exceptional organizational skills and attention to detail
Ability to work collaboratively with cross-functional teams.
Adaptability and a customer-focused mindset.

Academic qualifications and certifications:

Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
Relevant ITIL certification preferred.
Relevant project management certification (for example, PMP) is preferred.

Required experience:

Moderate level of demonstrated experience in a managed services and/or support services environment.
Moderate level of demonstrated experience in managed services - service delivery and client management.
Moderate level of demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
Moderate level of demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
Moderate level of demonstrated experience in monitoring contract performance.
Moderate level of demonstrated experience in managing service delivery projects for clients.
Moderate level of demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
Moderate level of demonstrated experience in proactive measures to address client concerns and continuously improve service quality.

Workplace type:

On-site Working

Imagine something you can do today that you couldn’t do in the past – like paying for groceries without opening your wallet. Extenda Retail is a market-leading company with extensive retail and logistics knowledge. Our innovations touch everyday lives. Join a company that simplifies shopping and inspires retailers and logistics businesses to go further.

Our Cloud native POS-system, Hii (High Intensity Intelligent) Retail, is a powerful checkout solution designed for Fast-Moving Consumer Goods. It enables Unified Commerce at scale, offering an open architecture and APIs for rapid implementation and seamless, personalized customer experiences. Whether in physical stores, online, or across both, Hii Retail ensures consistency and efficiency across all channels, delivering the flexibility and performance retailers need to thrive.

About the role

We are looking for a driven and experienced Client Delivery Manager to play a crucial role in managing the successful delivery of our software solutions. To succeed in this role you should be passionate about leading complex software implementations for top-tier international clients. Our delivery portfolio spans from proof of concept to large multi-year programs, managing packaged software service deliveries or SaaS implementations.

In this role, you will be accountable for planning and coordinating deliveries across one or more development teams, both local and sourced out globally through partners. You'll collaborate closely with our clients' representatives to ensure alignment with their requirements and provide regular progress updates. This requires strong cross-functional collaboration skills and the ability to work effectively with multiple teams. Your focus will be on coordinating system deliveries with highest quality, speed and client satisfaction. You will also partner with Client Executives/Client Success Managers to ensure profitable deliveries.

Earlier Experience

You probably bring 5+ years of project management experience, ideally within a product-centric, agile environment. Experience with cloud-based software deliveries is highly advantageous. You should be comfortable taking a holistic view of the delivery while also having the ability to delve into technical details when necessary and quickly establish credibility with clients, stakeholders, and our technical teams. You will also need a strong commercial mindset and understanding of the business aspects of software deliveries. Experience as a service manager responsible for continuous delivery of maintenance, support, and enhancements will also help you in this position as maintaining the quality and service levels for existing products is to the clients is an important aspect of this role.

Responsibilities

Responsible for the overall client delivery.
Responsible for managing client expectations and relationships.
Responsible for budget and profit/loss for the delivery.
Monitors and manages financials, schedule, and scope to ensure the delivery stays on track.
Coordinate deliveries across multiple engineering teams.
Manage progress, risks and issues with teams, clients, and stakeholders.
Understands the Extenda Retail Methodology and possesses the ability to assess risks in process, people, or technology and adjusts plans to address accordingly.
Facilitates and leads status meetings with team, sponsors, and all stakeholders.
Continuously focus on improving ways of working. Inspect and adapt.
Facilitate a collaborative, open and transparent environment.
Proactively communicate with clients and stakeholders.

Skills And Experience

5+ years of project management experience, managing and delivering software product solutions from inception to delivery to client.
Clear and compelling communication skills in order to tune your message depending on who the audience is.
Demonstrate a variety of leadership; technical, commercial and interpersonal skills.
Experience from software delivery using Agile methodologies.
Experience in professional services/consulting organization.
Highly analytical and data driven.
University degree in Computer Science or equivalent experience.
Working knowledge of software development
Certified knowledge and experience of at least one formal project management methodology.
Fluent in Swedish, both verbal and written

Sounds interesting? Do you have what it takes? Be sure to apply as soon as possible.

Location

Stockholm

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We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Job Title & Location

Client Delivery Manager

Cairo, Egypt

Role Overview

Our Data Production Team is a team that assembles databases. Our Data Production Analysts are experts in building, validating, and analyzing tendencies while taking in account all the partners’ needs. They also collaborate with local markets with coordination with AME client service by the ROC of Egypt. We’re currently looking for a Senior Manager, Client Delivery to lead the coordination and collaboration between Client Service and our Data Production Team.

Role Description

As a Senior Manager, Client Delivery, you will play a pivotal role in driving client satisfaction and operational excellence. You will lead a high-performing team, manage complex client relationships, and define the best productive solution that covers the client's needs and preserves operational efficiency and guarantee the punctual and precise delivery of the agreed data solutions.

Key Responsibilities

Client Success: Build strong client relationships, deliver exceptional service, and drive client satisfaction.
Team Leadership: Lead and develop a high-performing team, fostering a culture of innovation and continuous improvement.
Operational Excellence: Ensure efficient and effective operations, maintaining high quality standards, finding the best operational approach to solve the client needs.
Strategic Planning: Develop and implement strategic plans to achieve business objectives and client needs.

Role Requirements & Capabilities

Key outcomes

Client Satisfaction: Drive client satisfaction and loyalty through exceptional service and proactive problem-solving.
Team Leadership: Lead and develop a high-performing team, empowered to drive to the best productive solutions with client service and client, fostering a culture of innovation and continuous improvement.
Operational Excellence: Ensure the timely and accurate delivery of high-quality data solutions.
Strategic Planning: Develop and implement strategic plans to achieve business objectives and meet client needs.

Key Capabilities

Analytical Skills: Strong analytical and problem-solving skills.
Project management and negotiation skills
Communication Skills: Excellent written, verbal communication and presentation skills
Relationship Building: Ability to build and maintain strong relationships with key partners.
Critical Thinking: Ability to think strategically and develop long-term plans.
Leadership: Strong leadership skills to inspire and motivate teams.
English professional proficiency

Your background will ideally look like this…

Extensive experience in data management, analysis, and reporting
Proven leadership experience in managing teams
Strong understanding of the data industry and emerging trends
Experience in client relationship management and business development

With the following qualities…

Visionary: A forward-thinking leader who can inspire and motivate others.
Results Driven: A focus on achieving goals and delivering results.
Adaptable: Ability to adapt to changing circumstances and embrace new challenges.
Resilient: The ability to overcome obstacles and maintain a positive attitude.
Collaborative: A great teammate who can work effectively with colleagues from diverse backgrounds.

What you’ll get from us

25 days annual leave (excl. bank holidays), plus your birthday off!
Flexible benefits across health, wealth and lifestyle
Extensive training and excellent scope for career development
A collaborative and supportive work environment!

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Reasonable Adjustments

Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

#LI-HP1 #LI-Hybrid

Country

Egypt

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

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POSITION SUMMARY

The Client Delivery Manager is responsible for all activities associated with providing distinguished service to Breakthrough clients on a daily basis. A Client Delivery Manager must demonstrate strong communication, analytical and critical thinking skills along with the ability to build relationships with external clients and internal teammates.

This position will be located onsite in Green Bay, WI.

JOB RESPONSIBILITIES

Assemble and deliver transportation freight network performance reporting as part of Breakthrough’s Network Intelligence service.
Use key performance metrics to identify transportation network issues and opportunities and make recommendations on corresponding actions.
Support the clients use of FELIX Network Intelligence and Fuel Recovery programs
Partner with Directors of Client Delivery on account planning in accordance with client events, strategic initiatives, and goals.
Manage carrier and other client-partner inquiries, requests, and relationships through ongoing email, phone communication, and Breakthrough’s FELIX platform.
Enable flawless client transactions by ensuring 100% error resolution on a day-to-day basis.
Deliver distinguished service to Breakthrough clients through timely and accurate operational reporting.
Build new relationships and deepen current relationships with current client base.
Plan and coordinate necessary resources to ensure successful implementation of new clients and/or new client initiatives.
Provide Directors of Client Delivery with necessary data as input to solutions design and client roadmaps.
Continually explore and grow knowledge of transportation and energy industry best practices and benchmarking metrics to apply to client relationships.
Travel to client sites to discuss business opportunities and share industry best practices.

QUALIFICATIONS

Bachelor's degree in a supply chain, business or analytics related field. In lieu, will consider 1-3+ years of proven account management, reporting analyst and/or data visualization experience.
Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
Proven ability to manage multiple projects simultaneously with meticulous attention to detail.
Quick and resourceful, team-player who is flexible, accurate and possesses strong analytical skills.
Ability to anticipate clients' needs and match them with Breakthrough solutions.
Ability to present and influence credibly and effectively.
Transportation industry knowledge is preferred.
Availability to travel as needed.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, and Word).

DIVISION:

Breakthrough\n\n

U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need.

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.

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Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
Kraken is a technology company with a mission: helping energy utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition. We recognised that legacy technology has held the energy industry back for too long. At Kraken, we set out to change that.
Through successful partnerships with E.ON Next, EDF, Origin, Octopus Energy, and Tokyo Gas (to name just a few), we support over 60 million utility customers globally and we’ve expanded our offer to support businesses in the water and telco industries, meaning we're on track to achieve our mission of impacting 1 billion people within a decade.
But we’ll never deliver on our ambitious goals without a team that is just as ambitious, so we’re expanding our tentacles and we are now looking for Senior Client Delivery Leads. The roles will be working closely with other members of the client delivery team to help with our APAC clients and global product teams.
Join a team that's redefining energy. At Kraken, we're not just changing how energy companies work; we're tackling the climate crisis head-on. Our decisions are guided by simplicity, customer benefit, and efficiency and customer happiness first. If you're passionate about making a real difference with cutting-edge technology and a customer-centric approach, you belong with us.\n

Who are we looking for?

We are looking for more Senior Client Delivery Leads to join the Kraken delivery team. Ideally you’ll have experience working in the Australian energy sector or SaaS providers. Previous work with technical stakeholders (developers, QA, solution architects) is a bonus. If you love making things better for customers, building great products, working with technology, and bringing people together to find solutions, then you’ve come to the right place. We are looking for additions to our Client Delivery team that can help build our capability across our business with Kraken.
Our Client Delivery Team exists to turn complex problems into amazing outcomes. As a Senior Client Delivery Lead you’ll need to be comfortable working in partnership with the technology and operational teams at Kraken as well as the client. You’re going to need to live and breathe Kraken, and be as comfortable finding a meter read as you are trying to identify a customer need.
Senior Client Delivery Leads need to understand how Kraken works, be able to help clients identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.

What you'll do

You’ll be a valued leader in our delivery teams.
You’ll need to be able to produce well articulated written documentation for our clients and our wider Kraken team.
You’ll be facilitating and driving (sometimes ambiguous) conversations with clients in order to truly get to the root cause of their problems, and the options we have to solve it.
You’ll need to be comfortable taking a hands-on approach to verifying, testing, and demonstrating Kraken functionality to clients.
You’ll need to get into the finer details at times, learning how to use tools like SQL and Kraken APIs to find the answers.

What you'll have

You're a natural optimist, seeing every challenge as an opportunity to create something exceptional..
You’re inherently curious, always eager to learn and ask insightful questions
You’ll have strong written and verbal communication skills to clearly explain and document complex ideas making them easily understandable.
You’re self-aware to know your limits and know when to ask for help, while at the same time be happy to help out others when they need it.
Thriving in a fast-paced, evolving environment comes naturally to you.
You possess the self-confidence to push for the best customer outcome, balanced with empathy to understand diverse client needs.
You’ll be confident in having respectful, constructive conversations, even when they’re challenging.
Be based in Melbourne

If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.","hiringOrganization":{"@type":"Organization","name":"Kraken","sameAs":"https://kraken.tech/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Melbourne","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":18,"item":{"@type":"JobPosting","title":"Assistant, Client Delivery Services","datePosted":"2025-07-16","description":"

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency (\"search firm\") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Job Description:

Responsibilities

The Client Service Delivery Assistant is responsible for delivering administrative services to support client service leaders, teams, and functions. This role works closely with the Senior Assistant, Client Service Delivery, Supervisor, Client Service Delivery or Manager, Client Service to identify, respond to, and anticipate client service delivery needs and process optimization opportunities. The Client Service Delivery Assistant is an individual contributor role primarily responsible for executing tasks and processes related to the client service needs of the business unit and/or team.

Deliver administrative services to support leadership and client delivery functions and teams.
Manage calendars, organize, and support meetings, coordinate travel logistics, and manage time & expense entry.
Provide support with preparing, editing, and formatting deliverables, correspondence, presentations, reports, and other materials.
Provide system data entry support.
Manage professional association and organization memberships.

Qualifications

Minimum of 1+ year(s) experience required / 3+ year(s) preferred in related field
Certificates (List) High school Diploma required or equivalent experience.
Ability to demonstrate basic working knowledge of Microsoft Word Office Suite and meeting platforms
Demonstrated ability to communicate clearly and concisely in a professional manner
Ability to effectively navigate competing priorities
Ability to quickly learn and utilize new software platforms
Ability to exercise confidentiality and discretion consistently
Ability to take direction, productively receive and apply feedback, and communicate support needs
Demonstrated attention to detail, accuracy, and ability to anticipate and respond to service needs
Ability to work independently and collaboratively in a team setting

The compensation range for this role is $18.00 to $34.10. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

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Company Description

About MUFG Investor Services

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

#LI-Hybrid

Job Description

Reporting to the Associate Director of Client Operations, you will:

Provide a full range of fund accounting services to hedge fund clients, including NAV preparation, reviewing corporate actions, verifying security pricing, performing cash and security position reconciliations.
Provide a complete range of fund administration services to hedge fund clients and investors, including compliance procedures, working with investment managers, brokers, custodians and auditors.
Provide customer service to hedge fund managers and investors.
Participate in multiple system improvement projects and automation projects

Qualifications

University Degree in a relevant field or an equivalent combination of education and related work experience.
Computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel is an asset.　
Understanding of securities such as equities, bonds, forwards, futures, options.
Advanced investigative, and problem solving skills

Additional Information

Experience something Brilliantly Different with a career with MUFG Investor Services.

Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking, and fund financing.

We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.

MUFG is an equal opportunity employer.

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Company Description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

Telco+ is a joint initiative (created as a new Strategic Business Unit) between Singtel and NCS to help telcos address their transformation needs to evolve into future digital telcos. The aim is to help telcos improve on operational efficiency and leverage insights-driven data to deliver enhanced customer experiences as well as to provide them enhanced capabilities to serve their enterprise customer segments. With the combined capabilities of Singtel and NCS’ expertise in digital and technology services, the new SBU has bold ambitions to be the service provider of choice for Telcos around the Asia Pacific and Middle East in helping them to re-invent themselves.

Position Summary

The Client Delivery Lead ensures quality delivery of projects by Telco+ to our clients. He/she will support projects in the Communications (Comms) sector within Telco+. He/she will partner with the Client Service Lead, to bring together Telco+ offerings, focusing on AI and Cloud, to solve the key clients’ most critical business needs and bring value-added services to ensure they succeed. The Client Delivery Lead has responsibilities that encompass managing business value, establishing and maintaining professional relationships with clients and stakeholders and leading multifunctional project teams.

Responsibilities

You will act as the single point of contact for the key client on all project delivery and managed services delivery matters, for areas in your care.

This includes, but is not limited to, being accountable for budget, resourcing, timelines, earned value, project quality, NPS, customer satisfaction survey, etc.

In project & operational delivery matters, you are expected to:

Account for the delivery services of the client’s account and be involved in the delivery of the programs that you are responsible for
Direct the right team across different Lines of Business (LOBs) to drive revenue, quality and customer satisfaction targets.
Harvest knowledge from delivered projects into the common knowledge base

Beyond that, you are also expected to:

Develop win-win business opportunities:
- To solve the client’s problems;
- That are feasible and sustainable with the core capabilities of NCS, while innovating solutions
Support the presales solutioning process, to ensure proposed solutions are feasible and deliverable within the project parameters & available resources

Ideate solutions using technology and process changes

Qualifications

Degree in Engineering, Computer Science or a related discipline
Minimum 10-15 years of experience leading complex and large-scale system integration projects, providing consultancy to telecommunications.
Possess broad business acumen and deep industry knowledge
Possess knowledge and exposure in AI and Cloud.
Strong relationship and stakeholder management skills:
- Able to work with people across all levels of a large, complex, fast-moving organisation with constant transformation to stay market relevant.
- Able to lead and develop long-term relationship with customers during business development and project delivery

Additional Information

Learn more about us at ncs.co and visit our LinkedIn career site.

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End Date

Thursday 28 August 2025

Salary Range

£32,395 - £34,100

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Please note this role is only available for candidates and colleagues residing in, or to those who hold right to work permits for the Isle of Man.

Job Description

JOB TITLE: Client Delivery Servicing SME
SALARY: £32,395
LOCATION(S): Douglas, Isle of man
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

This is a fantastic opportunity to join the IPB Servicing Team within Client Delivery, where you'll be part of a dynamic group responsible for a wide range of activities that support our International Private Banking clients. The team plays a critical role in ensuring seamless service delivery, operational excellence, and client satisfaction across multiple touchpoints.

This is an opportunity to lead operational excellence by providing expert guidance, driving process improvement, supporting team development and ensuring continuity and quality in Service Delivery – whilst also deputising for the Team Leader during periods of absence or leave.

Subject Matter Expert – Act as the go-to expert for complex queries, systems and process guidance, ensuring consistency and accuracy in service delivery
Lead and Support Process Improvement Initiatives – identify opportunities for operational efficiency and lead initiatives to streamline workkflows, enhance delivery and improve team performance.
Performance Analysis and Skill Development – Monitor and analyse performance trends to identify skill gaps, implement development plans and support continuous improvement across the team.
Coaching and Mentoring – Provide informal and formal coaching mentoring to team members, fostering a high-performing collaborative team
New Starter Support and Onboarding – Deliver consistent onboarding and training support for new team members, ensuring a smooth transition and integration into the team.
Leadership and Workflow Management –
- Deputise in Team Leader’s absence, and oversee daily workflow, manage task allocation, and ensure appropriate coverage for critical activities, maintaining service quality and timeliness.
- Handle escalations effectively, providing timely resolution and ensuring customer satisfaction while supporting team members in managing complex cases.
- Conduct performance reviews and provide constructive feedback and support employee engagement and wellbeing.
- Ensure leadership continuity during periods of absence and leave, maintaining team stability and minimising disruption to operations.

Why Lloyds Banking Group

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you’ll need

Proven experience in an operational role with a strong understanding of systems and processes.
Demonstrated ability to lead or support process improvement initiatives.
Ability to manage workload and priorities effectively.
Excellent communication and interpersonal skills
Strong analytical skills with the ability to interpret data and identify trends.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

•24 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours.

Join us and grow with purpose.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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About Tidal Commerce Inc.

Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management.

Recognized as a Shopify Plus partner.
Expertise in headless and composable technologies.
Diverse B2C and B2B planning and implementation experience and a deep understanding of both markets.
Integrated onshore and offshore teams in six countries, offering support for round-the-clock productivity.
Member of Umbrella-Incorporated, a business consulting firm, Tidal provides holistic end-to-end digital transformation solutions with cross-functional expertise in strategy, finance, operations, marketing and technology.

About the role:

We are seeking a seasoned client delivery leader to serve as the strategic and operational bridge between our clients and our cross-functional delivery teams. This role requires an individual with deep expertise in client relationship management, delivery oversight, commercial accountability, and team leadership for ensuring that client transformation goals are met with precision, insight, and sustained value.

What you'll do:

Delivery Oversight & Execution

Managing project plans with project manager and business analysts on regular basis to influence delivery rigor and excellence across every workstream. Your ability to connect execution to business impact will be crucial.

Provide strategic oversight across 3–6 complex digital workstreams (e.g., commerce, CX, personalization).
Collaborate with project managers, technical leads, and strategists to ensure high-performance delivery.
Drive continuous improvement of internal delivery methodologies, playbooks, and planning tools.
Ensure execution readiness by aligning roadmap, delivery pods, and technical execution.

Commercial Stewardship

You will act as the commercial conscience of your account ensuring delivery is not only excellent but profitable and clearly scoped. Financial fluency and commercial maturity are key

Co-author statements of work (SOWs) and define scopes, assumptions, and delivery models.
Track and report on budgets, timelines, and KPIs across client portfolios.
Partner with finance, sales, and delivery operations to ensure accurate forecasting and profitability.
Lead contract renewal discussions by showcasing business value delivered.

Team Leadership & Collaboration

You’re not just leading projects you’re helping shape the next generation of leaders. Leadership here is about enabling others to thrive while driving team-wide excellence.

Mentor and coach client delivery and strategy team members.
Identify and nurture high-potential talent within delivery pods.
Promote a culture of accountability, collaboration, and innovation.
Collaborate with recruiting and practice leaders to staff engagements with the right talent.

Qualifications

8+ years in client-facing roles, ideally within a digital consultancy or agency environment.
Proven success managing enterprise client accounts ($5M–$25M+).
Strong understanding of digital transformation, CX, commerce, and agile delivery models.
Experience with cross-functional and distributed team leadership.
Proficient in commercial constructs: pricing, SOW creation, contract renewals.
Excellent communication, facilitation, and presentation skills for executive stakeholders.
Familiarity with tools such as Jira, Confluence, and enterprise PM platforms is a plus.
PMP, Scrum, or equivalent certifications preferred.

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Company Description

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

#LI-Hybrid

Job Description

Reporting to the Associate Director of Client Operations, you will:

Provide a full range of fund accounting services to private equity fund clients, including NAV preparation, reviewing corporate actions, verifying security pricing, performing cash and security position reconciliations.
Provide a complete range of fund administration services to hedge fund clients and investors, including compliance procedures, working with investment managers, brokers, custodians and auditors.
Provide customer service to hedge fund managers and investors.
Participate in multiple system improvement projects and automation projects

Qualifications

University Degree in a relevant field or an equivalent combination of education and related work experience.
Computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel is an asset.　
Understanding of securities such as equities, bonds, forwards, futures, options.
Advanced investigative, and problem solving skills

Additional Information

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

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Description

At Dario, Every Day is a New Opportunity to Make a Difference.

We are on a mission to make better health easy. Every day our employees contribute to this mission and help hundreds of thousands of people around the globe improve their health. How cool is that? We are looking for passionate, smart, and collaborative people who have a desire to do something meaningful and impactful in their career.

We are seeking a strategic, execution-focused Director of Client Delivery to lead the planning and implementation of complex, multi-product initiatives within our growing digital health organization. This role is pivotal in driving successful outcomes for our healthcare clients — including health plans, large employers, and provider organizations — by ensuring seamless, compliant, and scalable product launches that improve patient engagement, provider efficiency, and clinical outcomes.

As the primary orchestrator between internal teams and external healthcare stakeholders, you’ll oversee high-impact initiatives that bring our digital health solutions to life, delivering measurable value to clients, members, and employee populations.

Program & Project Leadership

Lead the end-to-end delivery of complex digital health solution rollouts across provider networks, payers, large employer groups, or health systems.
Develop and manage detailed project plans that ensure seamless, compliant deployment of multi-product solutions across clinical, administrative, and benefits environments.
Ensure all launches meet clinical, technical, and operational success criteria, including adherence to HIPAA, HITRUST, and other applicable regulatory standards.

Cross-Functional Collaboration

Partner closely with Product, Sales, Clinical Strategy, Engineering, and Customer Success teams to ensure launch readiness and strategic alignment with client goals.
Translate client needs into executable plans while managing competing priorities across teams.
Coordinate resources, set project milestones, and drive accountability across functional areas.

Client Engagement & Stakeholder Management

Serve as the strategic delivery partner for clients ranging from hospital systems and digital-first care providers to health plans and large self-insured employers.
Build and maintain strong relationships with clinical, technical, HR/benefits, and executive stakeholders.
Facilitate cross-organizational communication to align product capabilities with client workflows, care models, benefits strategies, and patient/member/employee engagement goals.
Lead stakeholder briefings and executive updates, clearly communicating progress, risks, and measurable outcomes.

Risk Management & Operational Excellence

Identify and proactively mitigate risks related to clinical integration, data privacy, workflow disruptions, and system interoperability.
Champion continuous improvement by leading structured post-launch reviews and collaborating with internal teams to optimize future delivery processes.

Strategic Leadership

Act as a thought partner to Product, Go-to-Market, and Clinical teams, helping to refine product offerings based on implementation insights and client feedback from healthcare and employer clients.
Contribute to organizational strategy by identifying patterns and opportunities across client engagements that drive innovation and scale across both payer and employer landscapes.

Requirements

8+ years of experience in client delivery, program management, or consulting within digital health, healthcare IT, or employer health benefits ecosystems.
Proven success in managing large-scale client implementations and multi-stakeholder projects, especially in clinical, payer, or employer-sponsored health environments.
Deep understanding of healthcare delivery models, EHR systems (e.g., Epic, Cerner), interoperability standards (e.g., HL7, FHIR), and compliance frameworks (e.g., HIPAA).
Experience working with large employers and benefits leaders on digital health integration is highly desirable.
Exceptional communication and leadership skills, with the ability to navigate clinical, technical, HR, and executive business audiences.
Strategic thinker with strong execution discipline and a passion for improving health outcomes through technology.

***DarioHealth promotes diversity of thought, culture and background, which connects the entire Dario team. We believe that every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. We are passionate about building and sustaining an inclusive and equitable working and learning environments for all people, and do not discriminate against any employee or job candidate.***

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About the Role

iCapital is seeking a Client Delivery Advocate Analyst to join the Data Solutions team. This individual must be comfortable working in a dynamic, performance-driven, fast-paced environment, and is committed to delivering a high-quality, accurate product on a time-sensitive basis. Daily activities will be diverse, from setting up and maintaining software applications, to assisting clients with issues, special projects, sales calls, and helping with all the non-related tasks associated with building an innovative company. The role is a mix of finance and technology.

Responsibilities

Financial Reporting and Data Aggregation tools.
Analyze and explain portfolio performance results.
Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
Analyze private equity and hedge fund statements for input into system.
Consolidate data from multiple sources and custodians.
Provide accurate and timely statements and data entry.
Generate reports as needed.
Work with clients and partners to resolve data issues.
Develop and strengthen client relationships via client on-boarding, client account setup, training, day-to-day support and issue management.
Maintain software maintenance, system setup and configuration which includes new client setup, new financial account and asset set-up and classification. This assists in data feed management, creating custom reports based on client-specific needs, liaise with the vendor partners for enhancements, and system data issues.
Work with the team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
Establish operational effectiveness through the development, adoption of policies, procedures, and controls.

Qualifications

Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field
Excellent customer relations skills
Foster and maintain effective relationships
Proactively assess and act upon client and company needs
Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
Comfortable with technology, software tools and applications and able to learn new software quickly; Strong MS Excel and PowerPoint skills, basic knowledge of database concepts, and any type of programming and a working knowledge of Photoshop, HTML design, or similar tools
Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors ’work
Critical thinker that possesses strong-problem-solving skills and can summarize information clearly and concisely, both written and verbally
Devotion to collaboration and ability to thrive in a team environment while working independently

Benefits

iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

","hiringOrganization":{"@type":"Organization","name":"iCapital","sameAs":"https://www.icapitalnetwork.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Salt Lake City, Utah, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Associate - Client Delivery (US Team)","datePosted":"2025-07-21","description":"

Who Are We

We help our clients better understand the business topics of the future. Atheneum is on a mission to build the world's most engaged community of experts to share their insights with our clients. We are in a phase of rapid growth and are looking for enthusiastic individuals to play a vital part in building the future of knowledge.  

What We Do

Leading firms across all industries, with a particular focus on Management Consulting and Life Sciences, trust Atheneum to connect them to the world's top professionals. By organising expert interviews and surveys, we unlock unique knowledge and provide our clients with insights that impact their business decisions - for example, understanding how emerging technologies will evolve or which new treatments will revolutionize the healthcare sectors.

You Might Want to Know

We are NOT a Consultancy – Consultancies are one of our clients.

We are NOT a Market Research Company – Although we do offer Expert Backed Research.

We are NOT a Recruitment Agency – We do not fill vacancies for jobs, rather we offer the opportunity for market experts to share their expertise and knowledge with our clients.

WE ARE ONE OF THE LEADING GLOBAL EXPERT NETWORKS

About the Role

As an Associate, you will connect our clients with experts. Your responsibilities include:

Understanding Client Needs: Gain a deep understanding of our clients' requirements and identify relevant experts to meet those needs.
Expert Sourcing and Onboarding: Source and onboard experts for specific projects, ensuring their engagement for future opportunities.
Communication and Outreach Skills: Develop both internal and external communication and outreach skills, including cold calls, emails, and more.
Adaptability: Adapt quickly to the fast-paced nature of our client-driven environment, where speed is a critical success factor.
Client Excellence: Ensure an exceptional client experience by providing accurate expert recommendations and taking a proactive, solution-oriented approach.
Process Expertise: Grasp Atheneum's core client delivery process and apply it effectively in your everyday work.

Profiles We Are Seeking

We welcome applications from individuals seeking a corporate career with rapid progression. We are in search of driven, collaborative, resilient, and curious individuals who excel in communication.

Proficiency in one or more additional European languages is highly desirable.

Interview Process

1st Stage Interview: Once we have reviewed your application, we will invite you to a 45-minute first stage interview with a member of the Talent team to further understand your motivations for joining us and assess your understanding of Atheneum and the role.

2nd Stage Interview: At stage two, you will meet with two of our first line Managers who will ask you further questions about your experience and interest in Atheneum, you will also participate in a short Case Study discussion. This interview will last approximately 60 minutes.

3rd Stage Interview: The third and final stage interview will be with two Account Managers who will conduct a Mock Negotiation Call with you and ask you any outstanding questions the team may have. This interview will also last approximately 60 minutes.

Please note all interviews will be conducted via Microsoft Teams unless stipulated otherwise by a member of the Talent Team.

Requirements

Profiles We Are Seeking:

Atheneum strongly believes in the power of diversity. We are seeking target driven team players with excellent emotional intelligence, problem solving and time management skills.

Bachelors Degree with majors in Business/ Economics/ Marketing
Goal oriented, driven, and highly motivated to succeed & take on challenges
Excellent time management and prioritization skills
We welcome applications from anyone looking for a career in a corporate role that offers fast progression.
We are looking for driven, collaborative, resilient, curious individuals who are excellent communicators.
Fluency in English is essential, fluency in additional languages is highly desirable.
Working Hours: 6pm-3am

What We Offer:

Company sponsored team events
Health insurance
EOBI (Employee Old Age Benefit Insurance)
Provident Fund
Internal SWAP program
Training and mentorship program
Inflation Adjusted Compensation

Here at Atheneum, diversity and inclusion are not just part of our culture but are ingrained in our DNA. We do not discriminate in any way when assessing applications.

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POSITION SUMMARY

Breakthrough is seeking a Sr Client Delivery Manager that will be responsible for delivery associated with providing distinguished service to Breakthrough’s clients on a daily basis. This person will be responsible for identifying savings and improvement opportunities with our clients supply chain and transportation. This includes leading the change management process, enrolling leadership, and motivating team members within the client organization to drive measurable results. This role will require the individual to be proactive in identifying, analyzing, and providing solutions to supply chain initiatives.

This position is located in Green Bay, WI.

JOB RESPONSIBILITIES

Establish strong, professional, and ongoing relationships with key stakeholders within assigned clients.
Lead strategy and change management to enable value through new client implementations.
Lead select client implementations through the end to end implementations and ongoing client relationship.
Understand and be able to articulate the value proposition of all Breakthrough service offerings and demonstrate the application, specific and unique to each client situation.
Identification of opportunities to extend fuel recovery, generate savings in transportation, and improve business processes in the supply chain.
Collaboration with sales leads through the sales lead process.
Communication of value through the Breakthrough Network Intelligence and sustainability capabilities including understanding the client’s needs, Breakthrough information capabilities, and how these interact.
Assemble and deliver transportation network performance reporting (Network Intelligence).
Use key performance metrics to identify transportation network issues and make recommendations to resolve them.
Leading projects, including prioritization based on value and immediacy to the client.
Utilization of benchmarks to help the client identify where there are opportunities within their supply chain.
Key liaison on behalf of our client to the Breakthrough team- leveraging expertise and resources from Breakthrough into their organization.
Support the clients use of FELIX.
Interaction with our client’s employees as a team member, building and fostering client communication and relationships for long lasting results.
Manage carrier and other client-partner inquiries, requests, and relationships through ongoing email, phone communication, and Breakthrough’s FELIX platform.
Perform other related duties as required and assigned.
Cultivate U.S. Venture’s values while inspiring, empowering, recognizing, and guiding team members
Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
Continuously learn and develop self professionally
Support corporate efforts for safety, government compliance, and all other company policies & procedures
Perform other related duties as required and assigned

QUALIFICATIONS

Bachelor’s degree or higher in relevant area of study
Requires 2-4 years of industry experience with overall transportation knowledge, business acumen, and direct industry connections to pull in expertise.
Relationship builder & results driven individual
Strong communication skills
Analytical and problem-solving capabilities
Independence and ability to take initiative
Understanding of various strategic business levers and implications
Program and project management skills with strong attention to detail
Ability to enroll leadership and lead change within the organization
Ability to sense and work within the client’s culture
High level of fluidity with work environment changes and prioritization of projects
In-depth understanding of transportation and a high-level understanding of supply chain operations
Knowledge of shipper- carrier relationship dynamics in supply chain
Ability to appropriately influence the client through in-depth knowledge while remaining humble
Computer skills- Basic Microsoft competency along with ability to learn client’s ERP system(s)

DIVISION:

Breakthrough\n\n

Who Are We

What We Do

You Might Want to Know

We are NOT a Consultancy – Consultancies are one of our clients.

We are NOT a Market Research Company – Although we do offer Expert Backed Research.

We are NOT a Recruitment Agency – We do not fill vacancies for jobs, rather we offer the opportunity for market experts to share their expertise and knowledge with our clients.

WE ARE ONE OF THE LEADING GLOBAL EXPERT NETWORKS

About the Role

As an Associate, you will connect our clients with experts. Your responsibilities include:

Understanding Client Needs: Gain a deep understanding of our clients' requirements and identify relevant experts to meet those needs.
Expert Sourcing and Onboarding: Source and onboard experts for specific projects, ensuring their engagement for future opportunities.
Communication and Outreach Skills: Develop both internal and external communication and outreach skills, including cold calls, emails, and more.
Adaptability: Adapt quickly to the fast-paced nature of our client-driven environment, where speed is a critical success factor.
Client Excellence: Ensure an exceptional client experience by providing accurate expert recommendations and taking a proactive, solution-oriented approach.
Process Expertise: Grasp Atheneum's core client delivery process and apply it effectively in your everyday work.

Profiles We Are Seeking

We welcome applications from individuals seeking a corporate career with rapid progression. We are in search of driven, collaborative, resilient, and curious individuals who excel in communication.

Proficiency in one or more additional European languages is highly desirable.

Interview Process

Please note all interviews will be conducted via Microsoft Teams unless stipulated otherwise by a member of the Talent Team.

Requirements

Profiles We Are Seeking:

Atheneum strongly believes in the power of diversity. We are seeking target driven team players with excellent emotional intelligence, problem solving and time management skills.

Bachelors Degree with majors in Business/ Economics/ Marketing
Goal oriented, driven, and highly motivated to succeed & take on challenges
Excellent time management and prioritization skills
We welcome applications from anyone looking for a career in a corporate role that offers fast progression.
We are looking for driven, collaborative, resilient, curious individuals who are excellent communicators.
Fluency in English is essential, fluency in additional languages is highly desirable.
Working Hours: 6pm-3am

What We Offer:

Company sponsored team events
Health insurance
EOBI (Employee Old Age Benefit Insurance)
Provident Fund
Internal SWAP program
Training and mentorship program
Inflation Adjusted Compensation

Here at Atheneum, diversity and inclusion are not just part of our culture but are ingrained in our DNA. We do not discriminate in any way when assessing applications.

","hiringOrganization":{"@type":"Organization","name":"Atheneum","sameAs":"https://www.atheneum.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lahore, Punjab, Pakistan","addressCountry":"Pakistan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Manager, Managed Services Client Delivery","datePosted":"2025-08-05","description":"

Your day at NTT DATA
The Manager, Managed Services Client Delivery is a management role, primarily responsible for managing a team of Managed Services Client Delivery Specialists.

This role supports the business and protect the company’s reputation by taking responsibility for overall contract management for local, small and low to medium complexity client contracts.

The Manager, Managed Services Client Delivery is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts. These clients require service delivery that are complex by nature and are typically across multiple sites and/or service offerings.

Key responsibilities:

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.
Oversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards.
Works closely with cross functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier.
Engages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance.
Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations.
Acts as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction.
Allocates resources effectively to meet client demands, including people, technology, and infrastructure.
Identifies potential risks to service delivery and work proactively to mitigate them, ensuring minimal disruption to clients.
Reviews all proposals delivered to the client and ensure that growth objectives within the account are in line with the company's overall growth objectives and serve the best interest of the client.
Serves as the client's advocate within the organisation, ensuring their needs and concerns are addressed promptly and effectively.
Continuously monitors service performance, identifies areas for improvement, and implements strategies to enhance service quality and efficiency.
Develops and maintains reporting mechanisms to track service delivery KPIs, and provide regular updates to clients and senior management.
Contributes to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client.
Collaborates and engages with a variety of stakeholders, including the Review Boards and Steering Committees to ensure the delivery of services against the agreed Service Level Agreements.
Drives service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements.
Negotiates and resolves contractual issues, including failure to meet contractual obligations.
Partners with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized.
Leads and mentors a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service.

Knowledge, Skills and Attributes:

Advanced understanding of the IT services industry, including trends, technologies, and best practices.
Advanced knowledge of managed services, including service level agreements (SLAs), service delivery models, and service management frameworks.
Advanced understanding of client needs, expectations, and industry-specific challenges to tailor services accordingly.
Advanced leadership and management skills to lead a team of professionals and drive results.
Excellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders.
Ability to build and maintain strong client relationships, understand their needs, and ensure client satisfaction.
Advanced proficiency in project management methodologies to plan, execute, and monitor service delivery projects effectively.
Strong analytical and problem-solving skills to address client issues and challenges proactively.
Advanced budgeting and financial management skills to ensure profitable service delivery.
Ability to manage relationships with third-party vendors and partners as needed for service delivery.
Client centric mindset, always putting the client's needs and satisfaction first.
Willingness and ability to adapt to changing technology, client requirements, and industry trends.
Abilit to develop long-term and short-term plans for service delivery improvement.
Focus on achieving measurable outcomes and delivering value to clients.
Collaboration and teamwork are essential, as the role involves working with cross functional teams.

Academic qualifications and certifications:

Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
Relevant ITIL certification preferred.
Relevant project management certification (for example, PMP) is preferred.

Required experience:

Advanced demonstrated experience in a managed services and/or support services environment.
Advanced demonstrated experience in managed services - service delivery and client management.
Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
Advanced demonstrated experience in monitoring contract performance.
Advanced demonstrated experience in managing service delivery projects for clients.
Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
Advanced demonstrated experience in managing and leading a service delivery team and/or related function.

Workplace type:

On-site Working

Who Are We

What We Do

You Might Want to Know

We are NOT a Consultancy – Consultancies are one of our clients.

We are NOT a Market Research Company – Although we do offer Expert Backed Research.

We are NOT a Recruitment Agency – We do not fill vacancies for jobs, rather we offer the opportunity for market experts to share their expertise and knowledge with our clients.

WE ARE ONE OF THE LEADING GLOBAL EXPERT NETWORKS

About the Role

As an Associate, you will connect our clients with experts. Your responsibilities include:

Understanding Client Needs: Gain a deep understanding of our clients' requirements and identify relevant experts to meet those needs.
Expert Sourcing and Onboarding: Source and onboard experts for specific projects, ensuring their engagement for future opportunities.
Communication and Outreach Skills: Develop both internal and external communication and outreach skills, including cold calls, emails, and more.
Adaptability: Adapt quickly to the fast-paced nature of our client-driven environment, where speed is a critical success factor.
Client Excellence: Ensure an exceptional client experience by providing accurate expert recommendations and taking a proactive, solution-oriented approach.
Process Expertise: Grasp Atheneum's core client delivery process and apply it effectively in your everyday work.

Profiles We Are Seeking

We welcome applications from individuals seeking a corporate career with rapid progression. We are in search of driven, collaborative, resilient, and curious individuals who excel in communication.

Proficiency in one or more additional European languages is highly desirable.

Interview Process

Please note all interviews will be conducted via Microsoft Teams unless stipulated otherwise by a member of the Talent Team.

Requirements

Profiles We Are Seeking:

Atheneum strongly believes in the power of diversity. We are seeking target driven team players with excellent emotional intelligence, problem solving and time management skills.

Bachelors Degree with majors in Business/ Economics/ Marketing
Goal oriented, driven, and highly motivated to succeed & take on challenges
Excellent time management and prioritization skills
We welcome applications from anyone looking for a career in a corporate role that offers fast progression.
We are looking for driven, collaborative, resilient, curious individuals who are excellent communicators.
Fluency in English is essential, fluency in additional languages is highly desirable.
Working Hours: 6pm-3am

What We Offer:

Company sponsored team events
Health insurance
EOBI (Employee Old Age Benefit Insurance)
Provident Fund
Internal SWAP program
Training and mentorship program
Inflation Adjusted Compensation

Here at Atheneum, diversity and inclusion are not just part of our culture but are ingrained in our DNA. We do not discriminate in any way when assessing applications.

","hiringOrganization":{"@type":"Organization","name":"Atheneum","sameAs":"https://www.atheneum.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lahore, Punjab, Pakistan","addressCountry":"Pakistan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":31,"item":{"@type":"JobPosting","title":"Executive/Senior Executive - Client Delivery","datePosted":"2025-08-12","description":"

Company:

Mercer

Description:

We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Gurugram. This is a hybrid rule that has a requirement of working at least three days a week in the office.

Role: Senior Executive- Client Delivery

Location: Gurugram
Functional Area: Operations & Delivery
Education Qualification: Graduates in Engineering/ Business Administration or related field
Experience: 0-4 Years

We will count on you to:

• Act as a primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.
• Assist in the implementation and onboarding of new clients, ensuring a seamless transition and understanding of our products/services.
• Collaborate with cross-functional teams, including Sales, Product Development, and Technology, to resolve client issues and optimize service dlivery.
• Monitor client accounts, track performance metrics, and provide regular reports to management and clients.
• Conduct client training sessions and workshops to enhance their understaning and utilization of our offerings.
• Maintain accurate records of client interactions and transactions using our CRM system.
• Continuously seek opportunities to improve processes and enhance the client experience.

What you need to have:

• Proven experience in a client-facing role, preferably in customer support or client services
• Demonstrated ability to thrive in a fast-paced environment while maintaining a calm demeanor under pressure or when unexpected issues arise.
• Strong interest in learning and crafting technology products and solutions.
• Strong technical skills and capabilities to understand business applications, analytics, and platform technologies.
• Willing to work in rotational shifts and should be flexible with timings as per business requirements.
• Detail-oriented with a focus on delivering high-quality work.
• Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work independently and as part of a team in a fast-paced environment.

What makes you stand out:

• Excellent verbal and written communication skills, comfortable interfacing with business users
• Good troubleshooting and technical skills
• Able to work independently
• Demonstrated experience in managing service delivery projects for clients.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With
annual revenue of $23 billion and more than 85,000 colleagues, MarshMcLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com , or follow on LinkedIn and X.

Mercer Assessments business, one of the fastest-growing verticals within the Mercer brand, is a leading global provider of talent measurement and assessment solutions. As part of Mercer, the world’s largest HR consulting firm and a wholly owned subsidiary of Marsh McLennan—we are dedicated to delivering talent foresight that empowers organizations to make informed, critical
people decisions. Leveraging a robust, cloud-based assessment platform, Mercer Assessments partners with over 6,000 corporations, 31 sector skill councils, government agencies, and more than 700 educational institutions across 140 countries. Our mission is to help organizations build highperforming teams through effective talent acquisition, development, and workforce transformation strategies. Our research-backed assessments, advanced technology, and comprehensive analytics deliver transformative outcomes for both clients and their employees. We specialize in designing tailored assessment solutions across the employee lifecycle, including pre-hire evaluations, skills
assessments, training and development, certification exams, competitions and more. At Mercer Assessments, we are committed to enhancing the way organizations identify, assess, and develop talent. By providing actionable talent foresight, we enable our clients to anticipate future workforce needs and make strategic decisions that drive sustainable growth and innovation.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

","hiringOrganization":{"@type":"Organization","name":"Marsh McLennan","sameAs":"https://www.marshmclennan.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gurugram - Good Earth, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Associate - Client Delivery (US Team)","datePosted":"2025-08-07","description":"

Who Are We

What We Do

You Might Want to Know

We are NOT a Consultancy – Consultancies are one of our clients.

We are NOT a Market Research Company – Although we do offer Expert Backed Research.

We are NOT a Recruitment Agency – We do not fill vacancies for jobs, rather we offer the opportunity for market experts to share their expertise and knowledge with our clients.

WE ARE ONE OF THE LEADING GLOBAL EXPERT NETWORKS

About the Role

As an Associate, you will connect our clients with experts. Your responsibilities include:

Understanding Client Needs: Gain a deep understanding of our clients' requirements and identify relevant experts to meet those needs.
Expert Sourcing and Onboarding: Source and onboard experts for specific projects, ensuring their engagement for future opportunities.
Communication and Outreach Skills: Develop both internal and external communication and outreach skills, including cold calls, emails, and more.
Adaptability: Adapt quickly to the fast-paced nature of our client-driven environment, where speed is a critical success factor.
Client Excellence: Ensure an exceptional client experience by providing accurate expert recommendations and taking a proactive, solution-oriented approach.
Process Expertise: Grasp Atheneum's core client delivery process and apply it effectively in your everyday work.

Profiles We Are Seeking

We welcome applications from individuals seeking a corporate career with rapid progression. We are in search of driven, collaborative, resilient, and curious individuals who excel in communication.

Proficiency in one or more additional European languages is highly desirable.

Interview Process

Please note all interviews will be conducted via Microsoft Teams unless stipulated otherwise by a member of the Talent Team.

Requirements

Profiles We Are Seeking:

Atheneum strongly believes in the power of diversity. We are seeking target driven team players with excellent emotional intelligence, problem solving and time management skills.

Bachelors Degree with majors in Business/ Economics/ Marketing
Goal oriented, driven, and highly motivated to succeed & take on challenges
Excellent time management and prioritization skills
We welcome applications from anyone looking for a career in a corporate role that offers fast progression.
We are looking for driven, collaborative, resilient, curious individuals who are excellent communicators.
Fluency in English is essential, fluency in additional languages is highly desirable.
Working Hours: 6pm-3am

What We Offer:

Company sponsored team events
Health insurance
EOBI (Employee Old Age Benefit Insurance)
Provident Fund
Internal SWAP program
Training and mentorship program
Inflation Adjusted Compensation

Here at Atheneum, diversity and inclusion are not just part of our culture but are ingrained in our DNA. We do not discriminate in any way when assessing applications.

","hiringOrganization":{"@type":"Organization","name":"Atheneum","sameAs":"https://www.atheneum.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lahore, Punjab, Pakistan","addressCountry":"Pakistan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":33,"item":{"@type":"JobPosting","title":"Managed Services Client Delivery Specialist","datePosted":"2025-08-11","description":"

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
Acts as the primary point of contact for client inquiries, escalations, and feedback.
Understands client business needs and objectives to tailor required services accordingly.
Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
Collaborates with technical teams to resolve client issues and incidents promptly.
Monitors and assesses client satisfaction regularly through feedback mechanisms.
Takes proactive measures to address client concerns and continuously improve service quality.
Develops account plans and strategies to enhance client engagement and retention.
Identifies opportunities for upselling or cross-selling additional services.
Manages the implementation of new services, upgrades, and projects for clients.
Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
Ensures that service delivery aligns with contractual agreements and compliance requirements.
Consults with legal team to ensure that all contract escalations are addressed with contract governance.
Monitors and reports on contract performance.
May oversee financial aspects of client accounts, including budgeting and forecasting.
May manage billing and invoicing processes.
Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
Identifies and mitigates risks associated with service delivery and client relationships.
Develops contingency plans for potential disruptions.
Maintains accurate records, client documentation, and incident reports.
Provides regular reports on service performance and client satisfaction to internal and external stakeholders.

Knowledge, Skills and Attributes:

Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
Seasoned analytical mindset, strong initiative, self-driven with a commitment to succeed.
Seasoned understanding of managed services, including infrastructure, cloud, security, and support.
Seasoned proficiency in project management.
Excellent communication, negotiation, and problem-solving skills.
Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
Seasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing.
Seasoned familiarity with ITIL or other IT service management frameworks.
Ability to work under pressure and has exceptional organizational skills and attention to detail
Ability to work collaboratively with cross-functional teams.
Adaptability and a customer-focused mindset.

Academic qualifications and certifications:

Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
Relevant ITIL certification preferred.
Relevant project management certification (for example, PMP) is preferred.

Required experience:

Seasoned demonstrated experience in a managed services and/or support services environment.
Seasoned demonstrated experience in managed services - service delivery and client management.
Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
Seasoned demonstrated experience in monitoring contract performance.
Seasoned demonstrated experience in managing service delivery projects for clients.
Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality.

Workplace type:

Hybrid Working

Company Description

#LI-Hybrid

Job Description

You'll report to the Senior Associate Director, Client Operations, Fund Administration. Your responsibilities will include:

Providing full-range fund accounting and administration services to private equity clients, including NAV preparation and review, custody servicing, investor record-keeping, and reporting.
Managing a team of Fund Accountants in performing accounting and administration service delivery to customers and training staff on all aspects of the NAV process.
Working with banks, auditors, brokers, and custodians to ensure smooth service delivery to customers and completion of NAV.
Reviewing and approving fee schedules, including calculation of management and carried interest, ensuring all calculations follow applicable fund documents.
Reviewing and approving investor allocations for each NAV cycle, waterfall calculation, and reviews, custody trading documents, subscription and process capital calls, and distributions wires, ensuring execution as instructed by clients and deadlines are met.
Working with both the internal AML team and administrators to ensure all AML requirements are met.
Responding to all client queries.
Reviewing and signing any schedules, reports, and files for review, ensuring they are completed in compliance with organizational controls.
Allocating resources to ensure that all work is carried out and Service Level Agreement is met.
Approving payment of fund expenses in applicable banking systems, ensuring controls are followed.
Helping with the preparation and review of audited financial statements and annual audits.
Reviewing reporting for regulatory authorities.
Establishing fund or client-specific procedures covering all aspects of our services; ensuring cross-training and cover in place for all services provided to clients.
Helping with the growth of the local office.
Creating ideas for improving the NAV process, technological improvements, and client reporting.
Participating in multiple system initiatives and projects.

Qualifications

You Have:

A university degree in Finance or Accounting.
At least 5 years' experience working in the fund administration industry with experience managing staff. This can include other administrators, investment managers or fund auditors.
In-depth understanding of Fund industry.
Strong computer skills with strength in Microsoft Office products and willing to embrace new technologies for efficient solution. Proficiency with Microsoft Excel is particularly asset.
Strong knowledge in IFRS, US GAAP and Singapore GAAP.

Preferred:

Qualified accountant or other relevant qualification
Good knowledge on private credit or loan products
Experience with fund accounting software Geneva, Investran or Yardi or working knowledge of Bloomberg would be beneficial

Additional Information

What’s in it for you to join MUFG Investor Services? 

Take a look at our careers site and you’ll find everything you’d expect working with one of the fastest-growing businesses at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus. 

So, why settle for the ordinary?  Apply now for your next Brilliantly Different opportunity. 

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

MUFG is an equal opportunity employer.

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Who Are We

What We Do

You Might Want to Know

We are NOT a Consultancy – Consultancies are one of our clients.

We are NOT a Market Research Company – Although we do offer Expert Backed Research.

We are NOT a Recruitment Agency – We do not fill vacancies for jobs, rather we offer the opportunity for market experts to share their expertise and knowledge with our clients.

WE ARE ONE OF THE LEADING GLOBAL EXPERT NETWORKS

About the Role

As an Associate, you will connect our clients with experts. Your responsibilities include:

Understanding Client Needs: Gain a deep understanding of our clients' requirements and identify relevant experts to meet those needs.
Expert Sourcing and Onboarding: Source and onboard experts for specific projects, ensuring their engagement for future opportunities.
Communication and Outreach Skills: Develop both internal and external communication and outreach skills, including cold calls, emails, and more.
Adaptability: Adapt quickly to the fast-paced nature of our client-driven environment, where speed is a critical success factor.
Client Excellence: Ensure an exceptional client experience by providing accurate expert recommendations and taking a proactive, solution-oriented approach.
Process Expertise: Grasp Atheneum's core client delivery process and apply it effectively in your everyday work.

Profiles We Are Seeking

We welcome applications from individuals seeking a corporate career with rapid progression. We are in search of driven, collaborative, resilient, and curious individuals who excel in communication.

Proficiency in one or more additional European languages is highly desirable.

Interview Process

Please note all interviews will be conducted via Microsoft Teams unless stipulated otherwise by a member of the Talent Team.

Requirements

Profiles We Are Seeking:

Atheneum strongly believes in the power of diversity. We are seeking target driven team players with excellent emotional intelligence, problem solving and time management skills.

Bachelors Degree with majors in Business/ Economics/ Marketing
Goal oriented, driven, and highly motivated to succeed & take on challenges
Excellent time management and prioritization skills
We welcome applications from anyone looking for a career in a corporate role that offers fast progression.
We are looking for driven, collaborative, resilient, curious individuals who are excellent communicators.
Fluency in English is essential, fluency in additional languages is highly desirable.
Working Hours: 6pm-3am

What We Offer:

Company sponsored team events
Health insurance
EOBI (Employee Old Age Benefit Insurance)
Provident Fund
Internal SWAP program
Training and mentorship program
Inflation Adjusted Compensation

Here at Atheneum, diversity and inclusion are not just part of our culture but are ingrained in our DNA. We do not discriminate in any way when assessing applications.

","hiringOrganization":{"@type":"Organization","name":"Atheneum","sameAs":"https://www.atheneum.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lahore, Punjab, Pakistan","addressCountry":"Pakistan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":36,"item":{"@type":"JobPosting","title":"Associate - Client Delivery (US Team)","datePosted":"2025-08-13","description":"

Who Are We

What We Do

You Might Want to Know

We are NOT a Consultancy – Consultancies are one of our clients.

We are NOT a Market Research Company – Although we do offer Expert Backed Research.

We are NOT a Recruitment Agency – We do not fill vacancies for jobs, rather we offer the opportunity for market experts to share their expertise and knowledge with our clients.

WE ARE ONE OF THE LEADING GLOBAL EXPERT NETWORKS

About the Role

As an Associate, you will connect our clients with experts. Your responsibilities include:

Understanding Client Needs: Gain a deep understanding of our clients' requirements and identify relevant experts to meet those needs.
Expert Sourcing and Onboarding: Source and onboard experts for specific projects, ensuring their engagement for future opportunities.
Communication and Outreach Skills: Develop both internal and external communication and outreach skills, including cold calls, emails, and more.
Adaptability: Adapt quickly to the fast-paced nature of our client-driven environment, where speed is a critical success factor.
Client Excellence: Ensure an exceptional client experience by providing accurate expert recommendations and taking a proactive, solution-oriented approach.
Process Expertise: Grasp Atheneum's core client delivery process and apply it effectively in your everyday work.

Profiles We Are Seeking

We welcome applications from individuals seeking a corporate career with rapid progression. We are in search of driven, collaborative, resilient, and curious individuals who excel in communication.

Proficiency in one or more additional European languages is highly desirable.

Interview Process

Please note all interviews will be conducted via Microsoft Teams unless stipulated otherwise by a member of the Talent Team.

Requirements

Profiles We Are Seeking:

Atheneum strongly believes in the power of diversity. We are seeking target driven team players with excellent emotional intelligence, problem solving and time management skills.

Bachelors Degree with majors in Business/ Economics/ Marketing
Goal oriented, driven, and highly motivated to succeed & take on challenges
Excellent time management and prioritization skills
We welcome applications from anyone looking for a career in a corporate role that offers fast progression.
We are looking for driven, collaborative, resilient, curious individuals who are excellent communicators.
Fluency in English is essential, fluency in additional languages is highly desirable.
Working Hours: 6pm-3am

What We Offer:

Company sponsored team events
Health insurance
EOBI (Employee Old Age Benefit Insurance)
Provident Fund
Internal SWAP program
Training and mentorship program
Inflation Adjusted Compensation

Here at Atheneum, diversity and inclusion are not just part of our culture but are ingrained in our DNA. We do not discriminate in any way when assessing applications.

","hiringOrganization":{"@type":"Organization","name":"Atheneum","sameAs":"https://www.atheneum.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lahore, Punjab, Pakistan","addressCountry":"Pakistan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":37,"item":{"@type":"JobPosting","title":"Senior Director, Client Delivery Lead","datePosted":"2025-08-12","description":"

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

The Senior Director, Client Delivery Lead is accountable for execution on the client project work prioritized to meet key client targets and outcomes. You will have a keen understanding of the SDLC to delivering projects in both waterfall and agile methodologies, and an ability to quickly assess impact and risk mitigation approaches across client programs. Working with peers, Account Executives, and technology teams in the organization, you will help achieve your clients’ target outcomes within the overall Zinnia portfolio of programs. You will lead a team of Program Leads/Project Leads working to support your clients’ initiatives and will drive adherence to key standards and practices to increase predictability in our delivery outcomes.

WHAT YOU’LL DO:

Support client discussions and planning activities to outline high level full year portfolio roadmap, driven by prioritized requests and client defined business value
Work with Client Account Manager to prepare and facilitate strategic client planning sessions at least quarterly to prioritize work needed for client to achieve key business outcomes for the upcoming year
Collaborate with peer Delivery Leads, Client Account execs, and internal Technical Lead resources to forecast resource demands and manage prioritization on a recurring and as needed basis by working with internal stakeholders
Monitor and manage Client portfolio status, including delivery progress, project spend, cross projects dependencies, P&L, risks and issues
Work with Program and Project Manager client teams to drive consistent use of defined reporting and dashboards for project tracking and proactive identification of risks to timelines, scope, budget and quality
Act as the first point of escalation for project delivery, working to identify remediation steps with internal stakeholders including impact of remediation to overall Zinnia portfolio, and reporting back to client with mitigation plan
Support periodic (at least monthly) leadership Client discussions, including key Zinnia constituents (Client Account Executive, others as needed) to assess key wins, areas of opportunity with resulting plan of action and readout in subsequent monthly
Drive Client conversations on scope management with proactive data to reflect trends and options to meet targets based on priority of time, cost, scope
Improve team performance by leading, mentoring, training, motivating, and building team cohesiveness, Work with the teams to continually improve project/program controls, methods and tools
Drive contract review and approval process, working with internal legal teams and Client Account Exec team member prior to submission to Client
Support Program and Project Manager client teams review and approve of billable effort/cost weekly, in addition to monthly invoice generation
Participate in monthly finance discussions to review P&L by providing proactive information on potential project risks and mitigation steps actioned

WHAT YOU’LL NEED:

Bachelor’s degree in business or a closely related field, Master's Degree preferred, or equivalent work experience.
15 plus years of Project Management Experience – CAPM, PMP or similar designation preferred
20 plus total technology experience
Strong people leadership skills that include coaching, driving and mentoring a senior team
Demonstrated ability to manage a project using a variety of methodologies (Waterfall, Agile, Scrum, Kanban, etc). 4-6 years in an Agile environment preferred
Demonstrated understanding and experience within full software development project lifecycle in complex technical environments.
Knowledge of project management tools and software such as Microsoft PowerPoint, Excel, Visio, SharePoint, Jira, etc.
Experience with third-party system support with preference given to insurance / financial services platforms.
Knowledge of IT systems, governance and compliance.
Proven problem solving, decision making, analytical and organizational skills are required.
Ability to tailor communications and influence critical decisions with a variety of stakeholders.
Capability to work within broadly defined parameters.
Strong results orientation, organization and management skills.
Lead and focus the efforts of others to established goal.
Effectively drive results with cross-functional teams in a matrixed organization.
Experience with conversions and implementations.
Mentor Technical Project Managers as required.
Develop relationships, with a strong focus on communication and change management.
Knowledge of annuities and life products
PMI- ACP, CSM or equivalent preferred
Able to travel a minimum of 20% of the time.

BONUS POINTS

Experience in the InsuraTech, Life Insurance, or Annuity industry?

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. The expected salary range for this position is $200,000 - $230,000, dependent on skills and location. The salary range is a good faith estimate based on what a successful candidate might be paid in certain Company locations. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual’s skills, education, experience, training, and geographic location and may be above or below the stated amounts. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Notice for California residents: Information about how we collect and use your personal information can be found here

#LI-MW1

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WHO WE ARE:

WHO YOU ARE:

WHAT YOU’LL DO:

Support client discussions and planning activities to outline high level full year portfolio roadmap, driven by prioritized requests and client defined business value
Work with Client Account Manager to prepare and facilitate strategic client planning sessions at least quarterly to prioritize work needed for client to achieve key business outcomes for the upcoming year
Collaborate with peer Delivery Leads, Client Account execs, and internal Technical Lead resources to forecast resource demands and manage prioritization on a recurring and as needed basis by working with internal stakeholders
Monitor and manage Client portfolio status, including delivery progress, project spend, cross projects dependencies, P&L, risks and issues
Work with Program and Project Manager client teams to drive consistent use of defined reporting and dashboards for project tracking and proactive identification of risks to timelines, scope, budget and quality
Act as the first point of escalation for project delivery, working to identify remediation steps with internal stakeholders including impact of remediation to overall Zinnia portfolio, and reporting back to client with mitigation plan
Support periodic (at least monthly) leadership Client discussions, including key Zinnia constituents (Client Account Executive, others as needed) to assess key wins, areas of opportunity with resulting plan of action and readout in subsequent monthly
Drive Client conversations on scope management with proactive data to reflect trends and options to meet targets based on priority of time, cost, scope
Improve team performance by leading, mentoring, training, motivating, and building team cohesiveness, Work with the teams to continually improve project/program controls, methods and tools
Drive contract review and approval process, working with internal legal teams and Client Account Exec team member prior to submission to Client
Support Program and Project Manager client teams review and approve of billable effort/cost weekly, in addition to monthly invoice generation
Participate in monthly finance discussions to review P&L by providing proactive information on potential project risks and mitigation steps actioned

WHAT YOU’LL NEED:

Bachelor’s degree in business or a closely related field, Master's Degree preferred, or equivalent work experience.
15 plus years of Project Management Experience – CAPM, PMP or similar designation preferred
20 plus total technology experience
Strong people leadership skills that include coaching, driving and mentoring a senior team
Demonstrated ability to manage a project using a variety of methodologies (Waterfall, Agile, Scrum, Kanban, etc). 4-6 years in an Agile environment preferred
Demonstrated understanding and experience within full software development project lifecycle in complex technical environments.
Knowledge of project management tools and software such as Microsoft PowerPoint, Excel, Visio, SharePoint, Jira, etc.
Experience with third-party system support with preference given to insurance / financial services platforms.
Knowledge of IT systems, governance and compliance.
Proven problem solving, decision making, analytical and organizational skills are required.
Ability to tailor communications and influence critical decisions with a variety of stakeholders.
Capability to work within broadly defined parameters.
Strong results orientation, organization and management skills.
Lead and focus the efforts of others to established goal.
Effectively drive results with cross-functional teams in a matrixed organization.
Experience with conversions and implementations.
Mentor Technical Project Managers as required.
Develop relationships, with a strong focus on communication and change management.
Knowledge of annuities and life products
PMI- ACP, CSM or equivalent preferred
Able to travel a minimum of 20% of the time.

BONUS POINTS

Experience in the InsuraTech, Life Insurance, or Annuity industry?

WHAT’S IN IT FOR YOU?

Notice for California residents: Information about how we collect and use your personal information can be found here

#LI-MW1

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Key responsibilities:

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.
Oversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards.
Works closely with cross functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier.
Engages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance.
Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations.
Acts as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction.
Allocates resources effectively to meet client demands, including people, technology, and infrastructure.
Identifies potential risks to service delivery and work proactively to mitigate them, ensuring minimal disruption to clients.
Reviews all proposals delivered to the client and ensure that growth objectives within the account are in line with the company's overall growth objectives and serve the best interest of the client.
Serves as the client's advocate within the organisation, ensuring their needs and concerns are addressed promptly and effectively.
Continuously monitors service performance, identifies areas for improvement, and implements strategies to enhance service quality and efficiency.
Develops and maintains reporting mechanisms to track service delivery KPIs, and provide regular updates to clients and senior management.
Contributes to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client.
Collaborates and engages with a variety of stakeholders, including the Review Boards and Steering Committees to ensure the delivery of services against the agreed Service Level Agreements.
Drives service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements.
Negotiates and resolves contractual issues, including failure to meet contractual obligations.
Partners with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized.
Leads and mentors a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service.

Knowledge, Skills and Attributes:

Advanced understanding of the IT services industry, including trends, technologies, and best practices.
Advanced knowledge of managed services, including service level agreements (SLAs), service delivery models, and service management frameworks.
Advanced understanding of client needs, expectations, and industry-specific challenges to tailor services accordingly.
Advanced leadership and management skills to lead a team of professionals and drive results.
Excellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders.
Ability to build and maintain strong client relationships, understand their needs, and ensure client satisfaction.
Advanced proficiency in project management methodologies to plan, execute, and monitor service delivery projects effectively.
Strong analytical and problem-solving skills to address client issues and challenges proactively.
Advanced budgeting and financial management skills to ensure profitable service delivery.
Ability to manage relationships with third-party vendors and partners as needed for service delivery.
Client centric mindset, always putting the client's needs and satisfaction first.
Willingness and ability to adapt to changing technology, client requirements, and industry trends.
Abilit to develop long-term and short-term plans for service delivery improvement.
Focus on achieving measurable outcomes and delivering value to clients.
Collaboration and teamwork are essential, as the role involves working with cross functional teams.

Academic qualifications and certifications:

Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
Relevant ITIL certification preferred.
Relevant project management certification (for example, PMP) is preferred.

Required experience:

Advanced demonstrated experience in a managed services and/or support services environment.
Advanced demonstrated experience in managed services - service delivery and client management.
Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
Advanced demonstrated experience in monitoring contract performance.
Advanced demonstrated experience in managing service delivery projects for clients.
Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
Advanced demonstrated experience in managing and leading a service delivery team and/or related function.

#LI-APAC

Workplace type:

On-site Working

Responsibilities

Responsible for all accounting matters of the assigned subsidiaries within the Coda group.
Liaise with and review the work of outsourced accounting service providers in various countries to ensure accounts are submitted in a timely and accurate manner for Group consolidation as part of our monthly closing process.
Work collaboratively with internal finance teams to ensure that the financials and tax compliance obligations for the subsidiaries in various countries are completed accurately and timely.
Provide support in the Group and subsidiaries’ audit process which involves the preparation of supporting documents and financial statements.
Provide support in the preparation of reports required by stakeholders
Be involved in process-improvement projects to ensure that routine tasks are being done more efficiently.

Requirements

Degree or Professional Qualification in Accountancy
At least 5 years of working experience, preferably with some audit background.
Proficient in working with Excel. Familiarity with using Netsuite would be a plus.
Meticulous, self-motivated, responsible, and a team player who possesses good initiative
Ability to thrive in a fast-paced, dynamic environment, managing multiple projects simultaneously and meeting deadlines
Excellent written and verbal communication skills, with the ability to work collaboratively across the organization

Working at Coda
With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.
If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!
Our Perks*
Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!
Customized Benefits: Tailor your benefits with our flexible plan.
Growth Opportunities: Unlock your potential through clear progression paths.
Skill Development: Access training resources to fuel your personal and professional growth.
Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.
Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.
Benefits are reviewed and updated on a yearly basis
We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.
Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!","hiringOrganization":{"@type":"Organization","name":"Coda","sameAs":"https://www.coda.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kuala Lumpur, Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":41,"item":{"@type":"JobPosting","title":"Accountant/Senior Accountant","datePosted":"2025-08-13","description":"What We Do
Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.
Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.
Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).
For more on how Coda helps publishers grow faster and smarter, visit coda.co.
As an Accountant, you will be reporting to the Senior Finance Manager and will be responsible for the assigned subsidiaries in various jurisdictions within the Coda Group. This will include the monthly closing process, tax compliance obligations, statutory compliance obligations, and other accounting matters.\n

Responsibilities

Responsible for all accounting matters of the assigned subsidiaries within the Coda group.
Liaise with and review the work of outsourced accounting service providers in various countries to ensure accounts are submitted in a timely and accurate manner for Group consolidation as part of our monthly closing process.
Work collaboratively with internal finance teams to ensure that the financials and tax compliance obligations for the subsidiaries in various countries are completed accurately and timely.
Provide support in the Group and subsidiaries’ audit process which involves the preparation of supporting documents and financial statements.
Provide support in the preparation of reports required by stakeholders
Be involved in process-improvement projects to ensure that routine tasks are being done more efficiently.

Requirements

Degree or Professional Qualification in Accountancy
At least 5 years of working experience, preferably with some audit background.
Proficient in working with Excel. Familiarity with using Netsuite would be a plus.
Meticulous, self-motivated, responsible, and a team player who possesses good initiative
Ability to thrive in a fast-paced, dynamic environment, managing multiple projects simultaneously and meeting deadlines
Excellent written and verbal communication skills, with the ability to work collaboratively across the organization

We are looking for an Accountant/Sr Accountant to join our Intercompany team in Noida/Hyderabad. This is an amazing opportunity to work on a Centralized Process. The team consists of 6 - 7 members who report to the Accounting Manager – Intercompany Accounting process. Global Accounting functions for General Accounting and Reconciliations across the Center of Excellence.

About You – experience, education, skills, and accomplishments

Minimum 2+ years experienced with Chartered Accountant/Cost Accountant or equivalent.
End-user for Accounting any ERP Software’s like Oracle NetSuite Oracle R12 etc.,
Expertise on cost transfer/revenue between the legal entities, transfer pricing revenue and intercompany settlements
End-to-end process knowledge of Intercompany Accounting and proficient in Accounting GAAP
Candidate should be ready to open for taking up any General Accounting Function role including Prepaids & Accruals process, People cost Accounting, O2C Accounting, Fixed Assets, Lease & Commission, Bank & shuffle as per needs.

It would be great if you also had . . .

Working knowledge of Net Suite & Blackline
Expertise in IFRS/USGAAP is preferred
Advanced computer literacy in M.S. Office products especially in MS Excel

What will you be doing in this role?

Identify and analyse intercompany mismatches and clear all aged intercompany open balances.
Perform and review Intercompany reconciliations after month-end closing to ensure completeness and accuracy.
Review and post correction entries & reclass entries identified during balance sheet reconciliation exercises.
Prepare and review all month-closure intercompany accounting entries.
Liaise with Controllers and other departments to solve accounting issues.
Any additional tasks assigned per process requirement from time to time need to be completed as per the assigned timeline and support Manager.
Assist the team members in accounting technical aspects and all applicable activities.

About the Team

The Intercompany team plays vital role on Global Accounting Function in all regions.

We have a great team of self-driven colleagues who performs Blackline Reconciliations on non-month closure and month closure activities on transfer pricing revenue and intercompany settlements majorly etc.

Hours of Work

The regular working hours are 12:00 PM IST to 09: 00 PM IST
Ready to be flexible to work on extra hours as per business/process requirement

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

","hiringOrganization":{"@type":"Organization","name":"Clarivate","sameAs":"https://www.clarivate.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"R271- Noida, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Associate - Client Delivery (EMEA) - Nov'24","datePosted":"2025-07-21","description":"

Who Are We

What We Do

You Might Want to Know

We are NOT a Consultancy – Consultancies are one of our clients.

We are NOT a Market Research Company – Although we do offer Expert Backed Research.

We are NOT a Recruitment Agency – We do not fill vacancies for jobs, rather we offer the opportunity for market experts to share their expertise and knowledge with our clients.

WE ARE ONE OF THE LEADING GLOBAL EXPERT NETWORKS

About the Role

As an Associate, you will connect our clients with experts. Your responsibilities include:

Understanding Client Needs: Gain a deep understanding of our clients' requirements and identify relevant experts to meet those needs.
Expert Sourcing and Onboarding: Source and onboard experts for specific projects, ensuring their engagement for future opportunities.
Communication and Outreach Skills: Develop both internal and external communication and outreach skills, including cold calls, emails, and more.
Adaptability: Adapt quickly to the fast-paced nature of our client-driven environment, where speed is a critical success factor.
Client Excellence: Ensure an exceptional client experience by providing accurate expert recommendations and taking a proactive, solution-oriented approach.
Process Expertise: Grasp Atheneum's core client delivery process and apply it effectively in your everyday work.

Profiles We Are Seeking

We welcome applications from individuals seeking a corporate career with rapid progression. We are in search of driven, collaborative, resilient, and curious individuals who excel in communication.

Proficiency in one or more additional European languages is highly desirable.

Interview Process

Please note all interviews will be conducted via Microsoft Teams unless stipulated otherwise by a member of the Talent Team.

Requirements

Profiles We Are Seeking:

Atheneum strongly believes in the power of diversity. We are seeking target driven team players with excellent emotional intelligence, problem solving and time management skills.

Bachelors Degree with majors in Business/ Economics/ Marketing
Goal oriented, driven, and highly motivated to succeed & take on challenges
Excellent time management and prioritization skills
We welcome applications from anyone looking for a career in a corporate role that offers fast progression.
We are looking for driven, collaborative, resilient, curious individuals who are excellent communicators.
Fluency in English is essential, fluency in additional languages is highly desirable.

What We Offer:

Company sponsored team events
Health insurance
EOBI (Employee Old Age Benefit Insurance)
Provident Fund
Internal SWAP program
Training and mentorship program
Inflation Adjusted Compensation

Here at Atheneum, diversity and inclusion are not just part of our culture but are ingrained in our DNA. We do not discriminate in any way when assessing applications.

","hiringOrganization":{"@type":"Organization","name":"Atheneum","sameAs":"https://www.atheneum.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lahore, Punjab, Pakistan","addressCountry":"Pakistan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":44,"item":{"@type":"JobPosting","title":"Associate - Client Delivery, English & Korean Speaker","datePosted":"2025-07-21","description":"

Are you a problem solver and a fast learner? Would you enjoy working in a fast-paced, entrepreneurial environment? Do you want to be part of a diverse and driven team striving for excellence? If the answer is yes, then keep reading!

Who We Are:

Atheneum is a leading global insights platform servicing various clients including distinguished strategy consulting firms, renowned investment houses and well known global corporations. Our mission is to provide faster insights to empower our clients’ decision making. Through our AI capabilities we accelerate the decision-making of our clients by connecting them to the world's top professionals and industry leaders.

Atheneum is growing rapidly, with 500+ professionals in 13 offices across the US, South America, Europe, Middle East, and Asia.

Our Opportunity:

As an Associate, you will be researching, engaging, and connecting industry experts with our clients. In order to empower our clients’ business decisions, you are expected to evaluate their specific needs, identify their knowledge gaps, and find the best industry experts. The role is fast-paced and involves communication, recruiting, negotiation, and sales, along with multi-tasking across a variety of running projects.

Educate yourself on projects to assess the scope and the needs of the clients
Use this knowledge to target and actively recruit relevant experts via phone and email
Pitch Atheneum and the value of participating in expert networks
Schedule expert interviews for the clients
Work in a team to meet project deadlines and exceed clients’ expectations

Requirements

Profiles We Are Seeking:

Atheneum strongly believes in the power of diversity. We are seeking target driven team players with excellent emotional intelligence, problem solving and time management skills.

0-3 years of relevant work experience
General understanding of business concepts
Result oriented, self-driven, and highly motivated to succeed & take on challenges
Quick learner and critical thinker with key focus to add value to our clients
Strong communication skills: both written and on the phone
Fluency in English and Korean is must, Mandarin is a big plus

What We Offer:

Healthcare Insurance
Fast tracked career growth and opportunities
Monthly sponsored company events
Internal SWAP program
Training and mentorship program

Here at Atheneum, diversity and inclusion are not just part of our culture but are ingrained in our DNA. We do not discriminate in any way when assessing applications.

","hiringOrganization":{"@type":"Organization","name":"Atheneum","sameAs":"https://www.atheneum.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seoul, Seoul-teukbyeolsi, Korea, Republic of","addressCountry":"South Korea","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"Senior Support and Client Delivery Manager","datePosted":"2025-07-21","description":"

General Information

\n\n\n\n\n

\n Team:\n

\n\n Garradin Portf\n \n\n\n

\n Close date:\n

\n\n Wednesday, 20 August 2025\n \n\n\n

\n Working pattern:\n

\n\n Full time\n \n\n\n

\n Contract Type:\n

\n\n Permanent\n \n\n\n

\n Location:\n

\n\n Sydney\n \n\n\n

\n Department:\n

\n\n 32 - 32 Garradin\n \n\n\n

\n Description & Requirements:\n

\n\nBravura’s Commitment and Mission
At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.
As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers.,

About The Role
Based out of our Sydney, Melbourne or Adelaide office, the Senior Support and Client Delivery Manager is responsible for ensuring effective processes and governance across all areas of Client Service. Reporting to the General Manager - Garradin and Specialist Wealth, this role drives consistency of service within commercial boundaries, whilst achieving target revenue growth.

What You’ll Do

Lead a team of Consultants, Service Delivery and Support professionals
Build a high performing culture that delivers quality service outcomes to clients
Create and maintain the service strategy and drive ongoing service optimisation.
Identify and execute opportunities to improve the efficiency and quality of helpdesk and support process
Act as escalation point to resolve complex issues in a timely manner and implement prevention strategies
Manage contract operations and financial performance whilst ensuring services are delivered within SLA’s.
Coordinate resourcing, tracking and managing activities and deliverables to achieve outcomes
Maintain strong client relationships, improve client satisfaction and align the service strategy to clients needs
Manage client delivery budget and identify future revenue generating opportunities
Preparation of statements of work for professional services engagements
Monitoring team billable utilisation and balancing supply with client demands
Manage financials for all projects, budget forecasting and P&L for portfolio of clients
Support Sales team in responding to tenders and quote activities

Unleash your potential
To be successful in this role, your background and experience will include:

5+ years of experience in a similar role leading client delivery and support services teams
Experience in enterprise software implementations, business management, IT, systems integration consulting, and design.
Experience monitoring and analysing operational performance metrics
Financial literacy with proven ability to manage costs to meet profitability targets
Proven ability to effectively prioritise work whilst considering the impacts and needs of clients.
Strong understanding of client support processes, tools, and metrics
Demonstrated ability to manage, lead, inspire, and develop high performing teams
Excellent interpersonal and communication skills, able to build strong relationships and influence stakeholders across all levels

Working at Bravura
Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development.

Competitive salary and employee benefits scheme
2 paid volunteering days and a range of community-based initiatives to get involved in
Parental (including secondary) leave policy
Flexible Hybrid workplace as we value work life balance
Bravura Leave day – to celebrate events that are important to you.
Generous reward and recognition programs
A friendly, social and supportive global team that thrives on delivery & embraces diversity

So, what’s next?
We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you.
Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know.
All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.","hiringOrganization":{"@type":"Organization","name":"Bravura Solutions","sameAs":"https://bravurasolutions.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Senior Program Manager, Strategic Client Delivery","datePosted":"2025-07-02","description":"

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Strategic Clients Delivery (PMO) team within the Client Services organization is at the core of Visa’s mission to be the best way to pay and be paid for everyone, everywhere. We deliver the holistic product strategy and accelerate the seamless integration of our products into global markets. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services worldwide.

As a Sr. Program Manager, you will play a pivotal role in this dynamic team. You will be accountable for successful commercial launches of large complex programs. You will act as a trusted advisor to our Account Management teams, orchestrating and accelerating the delivery of Visa Products and Services through our Strategic Clients, including Big Techs, Fintechs, Merchants and Banks. Your strategic insight and leadership will be crucial in ensuring successful commercial launches, in close collaboration with internal Visa teams and key ecosystem partners.

If you are a self-starter who enjoys leading cross-functional teams, and being the connective tissue keeping all stakeholders coordinated across the entire program lifecycle, and you want to be responsible for successful outcomes impacting the future growth of Visa – then this is the team for you!

Responsibilities
\nHow you will make an impact:

Collaborate closely with Product leaders to structure and manage integrated, multi-track projects and programs that meet the business intent for Visa’s product strategies.
Take on a leadership role in operationalizing key program elements by meticulously defining, planning, orchestrating, and delivering initiatives that often involve a wide array of internal and external stakeholders and matrix partners
Channel your passion for transformation by turning program intent into a cohesive, purpose-driven coalition, employing a structured approach to bring complex cross-functional efforts to fruition.
Provide clear direction, motivation, and unwavering support to program and project teams, inspiring your co-workers to achieve goals and strive for excellence.
Elevate organizational success by highlighting significant wins and challenges to your sponsors, enabling them to stay attuned to the organization’s pulse and effectively remove obstacles.
Proactively identify issues early, determine potential resolutions, allocate the right resources, communicate status updates, and ensure timely resolution.
Lead various program governance and inter-department forums, ensuring transparency by publishing periodic project status reports.

Join us and be a driving force in transforming Visa’s product strategies into actionable, impactful results!

Why you’ll love us:
\n•   We believe what we do is a team sport – we win together
\n•   Our team loves what they do – driving the future of Payments
\n•   Quality outcomes and relationships are what matters to us
\n•   Visa is going places and we are on the forefront
\n•   We are growing and evolving as we go

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.

Preferred Qualifications:

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
You have 10+ years of experience in a fast-paced environment navigating ambiguity successfully, most likely in product, product development, or large complex projects in a matrix organization.
You are self-motivated and highly driven. You have get-things-done DNA. You have an Agile mindset.
• You are always learning and comfortable with constant change.
You bring a start-up mindset to your program management approach -- you see needs and fill them.
You are an excellent problem-solver and critical-thinker -- adept at removing barriers and enabling team success.
You are detail oriented, with proven ability to manage multiple, cross-functional initiatives with overlapping timelines and deliverables
You are a strong communicator and active listener, able to connect with stakeholders at all levels.
You put a premium on strong working relationships and know how to use diplomacy to get things done.
You demonstrate sound judgement and show grace under pressure.
You are trusted by senior leaders who rely on your insights. You are candid and insightful in providing feedback.
You build momentum for change and carry the team across the finish line in making it happen.
You understand Artificial Intelligence (AI) concepts and applications, and how to leverage them to create value for Visa and its clients.

Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 113,800 to 206,350 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

","hiringOrganization":{"@type":"Organization","name":"Visa","sameAs":"https://visa.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Foster City, CA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"SAP ECS - Client Delivery Manager - Sydney","datePosted":"2025-07-15","description":"

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

ABOUT THE TEAM

SAP Enterprise Cloud Services accelerates and simplifies customers’ business transformation by running their SAP ERP Value stack with a world class level of availability, security & resilience on their preferred cloud infrastructure including Hyperscalers, their own data center, and the SAP data center allowing them to turn into cost-effective intelligent enterprises.

The SAP Enterprise Cloud Services portfolio - comprising private managed cloud deployment options for RISE with SAP and full SAP ERP value-adding SAP Cloud Application Services - empowers customers to run a modern, intelligent ERP system in the cloud. We offer customers a scalable and adaptable operating model, resilient best in class technology, and assured IT governance to ensure production availability across the application and infrastructure landscape.

With our functional and technical services customers have the same level of control in a cloud environment as they may know from on-premise. Layering additional SAP Cloud Applications Services packages, customers can focus on innovation for the future with a focus on flexibility and simplification.

We manage customer engagements across Japan, Southeast Asia, India, ANZ, Korea, China, Taiwan and Hong Kong market units.

ROLE DESCRIPTION

The Client Delivery Manager (CDM) serves as primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition and Cloud Application Services (CAS). The CDM drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation. The CDM is expected to maintain customer satisfaction through issue mitigation and escalation management, to build strong relationships with key customer stakeholders, and help customers maximize the value of their partnership with SAP.

RESPONSIBILITIES

Client Leadership: Develop a strategic engagement with your client to establish client focus on the core of the services delivered. Build and maintain strong relationships with key stakeholders.
End-to-end ownership for delivery of service: Demonstrate accountability as the single orchestrator for End2End delivery. Enforce a culture of performance & collaboration through delivery engagement and Internal Stakeholder Management
Profitability Management: Proactive account cost management. Understanding customer business needs to find innovative solutions adapted to client’s level of maturity, Safeguarding ECS Revenue, contract renewals
Contract Adherence: Understand the customer's business, ECS Technical and contractual aspects of services being delivered. Understands the importance of SAP services to their customer’s business
Compliance & Risk Management: Proactive management of Operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters
Continuous Improvement and Communication: Create a culture of pro-active problem management, continually improve the effectiveness and efficiency of services delivered to customer

EDUCATION AND SKILLS

Required skills:

Education minimum bachelor’s degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics, or related fields
Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes
Excellent presentation and communication skills and the ability to switch communication styles for technical and non-technical audiences with confidence, including management level at customers
High competency in multi-tasking and ability to manage multiple engagements in parallel
Pro-active, problem-solving, \"can-do\" attitude and “customer first” mindset.
Accustomed to working in an international and global virtual matrix organization
Strong engagement management, relationship building and de-escalation skills
Excellent customer focus experience and thorough with networking and relationship building results-driven leader

Preferred skills

Certification on SAP Basis/Application, Project Management or Hyper scalers (Azure/AWS/GCP) is beneficial
Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial

WORK EXPERIENCE

6+ years’ experience in SAP project management or SAP Operations or IT industry experience in SAP technology
6+ years’ experience in a customer-facing role in the cloud or IT consulting business
6+ years’ experience in SAP Basis and/or infrastructure operation/development is preferred

LOCATION

This is a hybrid role which requires working from SAP Sydney office 3 days a week or on-site with customers or partners.

EXPECTED TRAVEL

20 - 30%

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

","hiringOrganization":{"@type":"Organization","name":"SAP","sameAs":"https://www.sap.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"North Sydney, NSW, AU, 2060","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Associate - Client Delivery (EMEA) - Nov'24","datePosted":"2025-08-04","description":"

Who Are We

What We Do

You Might Want to Know

We are NOT a Consultancy – Consultancies are one of our clients.

We are NOT a Market Research Company – Although we do offer Expert Backed Research.

We are NOT a Recruitment Agency – We do not fill vacancies for jobs, rather we offer the opportunity for market experts to share their expertise and knowledge with our clients.

WE ARE ONE OF THE LEADING GLOBAL EXPERT NETWORKS

About the Role

As an Associate, you will connect our clients with experts. Your responsibilities include:

Understanding Client Needs: Gain a deep understanding of our clients' requirements and identify relevant experts to meet those needs.
Expert Sourcing and Onboarding: Source and onboard experts for specific projects, ensuring their engagement for future opportunities.
Communication and Outreach Skills: Develop both internal and external communication and outreach skills, including cold calls, emails, and more.
Adaptability: Adapt quickly to the fast-paced nature of our client-driven environment, where speed is a critical success factor.
Client Excellence: Ensure an exceptional client experience by providing accurate expert recommendations and taking a proactive, solution-oriented approach.
Process Expertise: Grasp Atheneum's core client delivery process and apply it effectively in your everyday work.

Profiles We Are Seeking

We welcome applications from individuals seeking a corporate career with rapid progression. We are in search of driven, collaborative, resilient, and curious individuals who excel in communication.

Proficiency in one or more additional European languages is highly desirable.

Interview Process

Please note all interviews will be conducted via Microsoft Teams unless stipulated otherwise by a member of the Talent Team.

Requirements

Profiles We Are Seeking:

Atheneum strongly believes in the power of diversity. We are seeking target driven team players with excellent emotional intelligence, problem solving and time management skills.

Bachelors Degree with majors in Business/ Economics/ Marketing
Goal oriented, driven, and highly motivated to succeed & take on challenges
Excellent time management and prioritization skills
We welcome applications from anyone looking for a career in a corporate role that offers fast progression.
We are looking for driven, collaborative, resilient, curious individuals who are excellent communicators.
Fluency in English is essential, fluency in additional languages is highly desirable.

What We Offer:

Company sponsored team events
Health insurance
EOBI (Employee Old Age Benefit Insurance)
Provident Fund
Internal SWAP program
Training and mentorship program
Inflation Adjusted Compensation

Here at Atheneum, diversity and inclusion are not just part of our culture but are ingrained in our DNA. We do not discriminate in any way when assessing applications.

","hiringOrganization":{"@type":"Organization","name":"Atheneum","sameAs":"https://www.atheneum.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lahore, Punjab, Pakistan","addressCountry":"Pakistan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Associate - Client Delivery, English & Korean Speaker","datePosted":"2025-08-04","description":"

Who We Are:

Atheneum is growing rapidly, with 500+ professionals in 13 offices across the US, South America, Europe, Middle East, and Asia.

Our Opportunity:

Educate yourself on projects to assess the scope and the needs of the clients
Use this knowledge to target and actively recruit relevant experts via phone and email
Pitch Atheneum and the value of participating in expert networks
Schedule expert interviews for the clients
Work in a team to meet project deadlines and exceed clients’ expectations

Requirements

Profiles We Are Seeking:

Atheneum strongly believes in the power of diversity. We are seeking target driven team players with excellent emotional intelligence, problem solving and time management skills.

0-3 years of relevant work experience
General understanding of business concepts
Result oriented, self-driven, and highly motivated to succeed & take on challenges
Quick learner and critical thinker with key focus to add value to our clients
Strong communication skills: both written and on the phone
Fluency in English and Korean is must, Mandarin is a big plus

What We Offer:

Healthcare Insurance
Fast tracked career growth and opportunities
Monthly sponsored company events
Internal SWAP program
Training and mentorship program

Here at Atheneum, diversity and inclusion are not just part of our culture but are ingrained in our DNA. We do not discriminate in any way when assessing applications.

","hiringOrganization":{"@type":"Organization","name":"Atheneum","sameAs":"https://www.atheneum.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seoul, Seoul-teukbyeolsi, Korea, Republic of","addressCountry":"South Korea","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Manager, Client Delivery (Media Measurement/Analytics)","datePosted":"2025-08-05","description":"

Who we are & what we do:

Gain Theory is a leading global marketing effectiveness and foresight consultancy. We combine quality data, proprietary technology, and advanced analytics to give our clients the confidence to make better informed investment decisions that drive growth.

Growth is the defining characteristic of successful organization and Gain Theory’s vision is to accelerate growth for ambitious brands. We deliver:

Data strategy, harmonization, and visualization.
Advanced analytics and modeling, including MMM (Marketing Mix Modeling), attribution and unified measurement, testing, segmentation, behavioral sciences, choice analytics, simulation, war gaming and forecasting.
High-touch consultancy that includes bespoke roadmaps, training and education, industry benchmarking and activation planning.

At Gain Theory, we love accelerating growth for our people. As a Gain Theorist, you will need to demonstrate behaviors which support our values.

Our values are: Be Curious, Be Positive, Act with Consideration and Make it Better. You can read more about our values here: www.gaintheory.com/our-culture-people-and-value

Role Description:

The Client Success Senior Manager will report to the Client Success Senior Director and work closely with the client leadership team on results delivery, ensuring high levels of client satisfaction. The ideal candidate should have a minimum of 7 years of experience in project management, client relationship management, and data analytics.

The Client Success Manager should be able to work in a fast-paced environment, manage multiple projects simultaneously, and prioritize tasks effectively. They should have excellent problem-solving skills, attention to detail, and a proactive approach to identifying and resolving issues.

The successful candidate should have a deep understanding of the Marketing Effectiveness and analytics industry and be up to date with the latest trends and developments. They should be able to interpret data and analytics insights and present them in a clear and concise manner to clients.

The Client Success Manager should be a team player and possess effective communication and interpersonal skills to collaborate effectively with cross-functional teams.

What you will bring to the role:

Project Delivery:\n
- Project Management: Helps to ensure projects run to time and scope, especially if they are responsible for specific elements (e.g. specific brands, markets).
- Quality Assurance: Follows quality assurance process to ensure results are right first time, and implements any improvements to the process.
- Data & Analytics: Uses data and analytics skills to create a strong overarching story. Will be expected to present to a variety of clients.
- Storytelling: Is a good data storyteller who can explain complex insights at a simple, impactful level to a CMI / Analytics audience.
- Gain Theory Interactive: Understands what Gain Theory Interactive shows and can guide client through the platform and its various modules. Leads on access and permissioning.
- Operational Excellence: Follows GT Operational Excellence design to the letter and highlights any places where the process could be improved.
\n
Financial:\n
- Client Growth: Looks for opportunities to drive profitable growth for clients and works as part of the team to make them happen.
- Client Value: Understands how we track value at Gain Theory and leads value capture process.
- Client Profitability: Understands how decisions made impact client profitability and is expected to implement ideas to make processes more efficient, change pricing structures, or drive growth.
- Gain Theory Profitability: Understands how actions they take will impact overall Gain Theory profitability and looks to make the right decisions towards this at all times
- Contracting / MSA: Understands the MSA and works under it, not breaking any rules and holding clients to what they have agreed.
- New Business: Is involved in new business pitches and understands & implements new business Opex process.
\n
Client Management:\n
- SOW Management: Knows project SOW inside out and spots where scope creep is happening. Is expected to manage scope creep with limited escalation to senior client team.
- Client Satisfaction: Supports on plans to drive client satisfaction and will be expected to focus on specific areas to help the overall picture.
- Stakeholder Management: Tracks stakeholders so we have a good view of who our stakeholders are and what their levels of advocacy and influence are. Grows network at their level (e.g. brand / marketing managers, media agencies).
- Risk Mitigation: Understands risk mitigation process and highlights any issues early.
\n
Thought Leadership:\n
- Gain Theory Knowledge: Has a solid knowledge of all Gain Theory solutions and can talk high level to a client on any solution.
- Client Industry Knowledge: Maintains a solid understanding of their clients' industries, keeping up to date with key trends and seeking opportunities for growth.
- Marketing Effectiveness Industry Knowledge: Maintains a good understanding of the marketing effectiveness industry and understands Gain Theory's place in the industry.
\n
Values & Team:\n
- Values: Lives and breathes Gain Theory values. Is an inspiration (in values) for the whole team.
- Team Leadership: May be expected to act as a mentor for other parts of the business.
- Team Satisfaction: Highlights any challenges with team satisfaction and has an understanding of what could make things better for people on the client succes team.
- Team Learning: Facilitates collaborative learning and knowledge sharing to boost team capabilities.
\n

Key Relationships:

Clients, Client Success Group
Data, Analytics and Operations Practice Areas, New Business and Strategy

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.

_$115,000—$140,000 USD

WPP (Gain Theory) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Gain Theory is a WPP-owned consultancy. For more information, please visit please visit our website and follow Gain Theory on our social channels via LinkedIn and Twitter.

Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment

When you click \"Submit Application\", this will send any information you add to Gain Theory. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice which explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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