{"@context":"https://schema.org","@type":"ItemList","name":"Account Manager Jobs: Find Account Manager Job Openings","description":"Explore a variety of Account Manager job opportunities. Apply for Account Manager roles across various industries and levels. Find Account Manager jobs here.","itemListElement":[{"@type":"ListItem","position":1,"item":{"@type":"JobPosting","title":"Account Manager, Customer Onboarding, Google Customer Solutions (English, Ukrainian)","datePosted":"2025-08-30","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in advertising sales and strategy, marketing, consulting, or media.
Ability to communicate in English and Ukrainian fluently to support client relationship management in this region.

Preferred qualifications:

Experience in managing and customizing experience for a customer base.
Experience in new business sales and business analysis.
Experience collaborating with cross-functional international teams and managing stakeholders.
Ability to multi-task and manage multiple projects at a time while paying attention to detail.
Ability to lead, motivate and work well with others.
Excellent problem solving skills and ability to think strategically to develop business recommendations, action plans, as well as ideas on improving internal processes.

About the job

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Manage and develop trusted relationships with clients and help them achieve business goals.
Contribute to the team performance consistently delivering against quarterly sales goals.
Create and craft pitches to customers tailored to clients’ performance goals, and work towards mutual business objectives.
Find and implement creative ways to improve our client relationships, share performance-enhanced suggestions and promote Google products.
Produce insights from data analysis, deliver data-driven strategic and tactical recommendations to customers.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin, Ireland","addressCountry":"Ireland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Senior Account Strategist, Google Customer Solutions (English, Mandarin)","datePosted":"2025-08-14","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in sales, business development, advertising, account management, marketing, or consulting, or 3 years of experience with an advanced degree.
Experience in working with advertisers, agencies or clients.
Ability to travel up to 20% of the time as required.
Ability to communicate in English and Mandarin fluently to engage with clients in the region.

Preferred qualifications:

Experience in working with advertisers, agencies or clients, and collaborating with C-level stakeholders.
Knowledge of traditional and online marketing strategy and tactics across all digital advertising products.
Ability to build narratives and utilize storytelling as an engagement strategy.
Ability to assess and solve customer needs by sales techniques, including questioning, managing objections and engaging promotions.
Ability to exhibit thought leadership and executive functioning within the digital marketing space.

About the job

Responsibilities

Develop customer’s business by driving product adoption and growth.
Work towards goals while prioritizing and delivering customer experience to Google's agencies and advertisers.
Implement ways to improve agency and customer relationships and share performance enhancing suggestions.
Carry business growth and productivity goals and drive in-quarter business growth and product adoptions.
Provide advice and help advertisers get the return on investment in their advertising by working in a consultative role.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Taipei, Taiwan","addressCountry":"Taiwan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":3,"item":{"@type":"JobPosting","title":"Account Strategist, Engage, Google Customer Solutions (English, Japanese)","datePosted":"2025-08-14","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in business, advertising, sales, marketing, consulting, digital ads, media or similar field.
Ability to communicate in English and Japanese fluently to interact in this customer-facing role

Preferred qualifications:

Experience working with and communicating effectively with advertisers, agencies, or clients and influencing C-level stakeholders.
Experience in advertising sales, media account management, and achieving goals to drive client growth.
Experience in consulting, entrepreneurship, or digital marketing executing multi-quarter strategies.
Knowledge of Google Ads and traditional and online marketing strategy.
Ability to strategically assess and solve client needs via sales techniques, including effective questioning, objection handling, and competitive selling.
Ability to leverage data to uncover insights to support proposals and analyze impact.

Experience in consulting, entrepreneurship, or digital marketing executing multi-quarter strategies.

About the job

Responsibilities

Manage a portfolio of medium-sized businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks, and creating multi-quarter plans for achievement.
Collaborate within the Sales team, aligning workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while prioritizing and delivering outstanding customer experience.
Implement creative ways to improve customer relationships, tailor, and share performance-enhancing suggestions and promote other Google products.
Identify key customer stakeholders, including C-level and business owners, to support customer business objectives and annual digital marketing plans. Assess and solve customer needs via various techniques.
Conduct outbound calls to establish relationships and work with existing Google Ads customers to generate growth and improved customer success.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tokyo, Japan","addressCountry":"Japan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Accelerated Growth Consultant, Google Customer Solutions (English, Polish)","datePosted":"2025-08-23","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in advertising sales, marketing, consulting or media.
Ability to communicate in English and Polish fluently to support client relationship management in this region.

Preferred qualifications:

Experience in planning, delivering and executing marketing campaigns, measurement and creative strategy.
Experience in hunting, acquisition, and within a start-up environment.
Ability to think about issues and develop recommendations and action plans.
Excellent problem-solving skills.

About the job

Responsibilities

Deliver against ambitious quarterly business and product growth goals, while prioritizing and delivering an experience to Google's advertisers within EMEA.
Build and manage a pipeline through proactive identification of business in addition to close partnership with our marketing teams.
Establish relationships via phone calls or e-mail marketing and design marketing strategies using product knowledge and deliver customer sales experience to deliver results for our customers.
Consult with C-level clients to achieve national and international online marketing and business goals through utilising the full suite of Google’s marketing solutions e.g., YouTube, Google Search and Display Network platforms.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin, Ireland","addressCountry":"Ireland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Account Strategist, Engage, Google Customer Solutions (English, Mandarin)","datePosted":"2025-09-02","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in advertising, sales, marketing, consulting, or media.
Ability to communicate in English and Mandarin fluently to support client relationship management in this region.

Preferred qualifications:

Experience in advertising, media account management and achieving quotas to drive client growth.
Ability to assess and solve client needs through effective questioning, objection handling and competitive selling.
Ability to use problem-solving skills to leverage data to uncover insights to support proposals and analyze impact.
Ability to manage multiple projects while paying strict attention to detail and working individually and with others.
Excellent presentation and communication skills with peers, management, cross-functional teams and clients.

About the job

As an Account Strategist in the GCS Engage Team, you will provide quality client service, research and market analysis. You will anticipate decisions, uncover the business needs of Google's clients and understand how our range of product offerings can grow their business. You'll set the goal and the strategy for how their advertising can reach thousands of users. Your understanding of online media and commercial acumen will shape how new and existing businesses grow. You will understand customers needs and the details of individual campaigns and explore and uncover business opportunities for clients. Working with our clients, you'll set a strategy for how their products and services can reach users. You will work as part of a team and use your creativity to grow and transform the business.

Responsibilities

Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.
Collaborate within the sales team and align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
Improve our customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans. Assess and solve client needs through effective questioning, objection handling and competitive selling.
Coach junior team members on achieving targets and client engagement.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Shanghai, China","addressCountry":"China","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"Account Strategist, Engage, Google Customer Solutions (English, Cantonese)","datePosted":"2025-09-03","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in advertising, sales, marketing, consulting, or media.
Ability to communicate in Cantonese and English fluently to support client relationship management.

Preferred qualifications:

Experience in advertising, media account management, and achieving quotas to drive client growth.
Ability to assess and solve client needs through effective questioning, objection handling and engaging promotion.
Ability to use investigative skills to leverage data to uncover insights to support proposals and analyze impact.
Ability to manage multiple projects while paying attention to detail and working individually and with others.
Excellent presentation and communication skills with peers, management, cross-functional teams and clients.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

As an Account Strategist, you will provide quality client service, research and market analysis. You will anticipate decisions, uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. You will set the direction and the strategy for how their advertising can reach thousands of users. You will set a strategy for how their products and services can reach users. You will work as part of a team and use your creativity to grow and transform the business.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.
Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
Improve customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hong Kong","addressCountry":"Hong Kong","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Sales Lead, Engage, Google Customer Solutions (English, Mandarin)","datePosted":"2025-09-03","description":"

Minimum qualifications:

Bachelor's degree in Business, related field or equivalent practical experience.
8 years of industry experience in advertising, consultative sales, or business development.
2 year of experience in an people or mentorship management role.
Ability to communicate in English and Mandarin fluently to manage the client relationships in the market.

Preferred qualifications:

2 years of experience in China's export market, with B2B/B2C eCommerce familiarity.
Experience with sales team operations, KPI management, and coaching on C-level engagement and effective selling techniques.
Experience in business insight and data analysis, with good data sense.
Ability to identify, attract, develop, and retain diverse talent while fostering an inclusive team culture.
Excellent communication and cross-functional collaboration skills; project management experience.
Passion for selling with a drive to innovate. Excellent problem-solving, business acumen, strategic thinking, and near-term execution skills in fast-paced environments.

About the job

With a rapidly growing array of sales teams, it's important to have knowledgeable, charismatic leaders to guide our client sales teams. As a Sales manager, you'll lead and coach high-performing account teams that use consultative sales skills to understand our advertisers' needs and deliver measurable solutions that grow their businesses. You will also work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business. Sales managers willingly help their teams and roll up their sleeves to partner directly with clients to provide comprehensive service. You are an excellent communicator with a proven ability to train and motivate a large team, and you take an analytical approach to sales management.

The Engage team keeps Google growing with our small and medium business (SMB) advertisers. Be it a startup or a mature growth business, wherever they stand in their journey, we are dedicated to developing this expanding advertiser base and leveraging Google’s advertising solutions to make them successful online. In a scalable way, we are responsible for growing Engage clients’ advertising by educating, providing solutions, and consulting with them directly. The Engage Sales team members are proactive, motivated, team-oriented, and work well in a fast-paced environment.

As a Sales Lead, you will lead a high-performing Sales team working directly with Google's small business advertisers in China. You will enable your team to reach their goals and your knowledge of the Google Customer Solutions business landscape and online media, combined with your analytical abilities, will shape how new and existing clients grow with Google.

Responsibilities

Accelerate growth and ensure highest customer satisfaction. Deliver goals and manage and motivate a team of client-facing and high-performing Googlers.
Assess the needs of our customers and gather feedback to improve upon existing solutions and design and iterate workflows and operational plans for large-scale ideas.
Hire, onboard, and grow the team. Build team structure, recognize leadership potential, and support career development through enhancing capabilities within the team.
Execute projects involving quantitative analysis, industry research, and strategic development. Engage regional and global stakeholders to improve the support model.
Ensure team readiness to deliver complex advertising solutions and create a culture of innovation and advertiser success on the team.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Shanghai, China; Beijing, China","addressCountry":"China","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Account Manager - Customer Onboarding Specialist","datePosted":"2025-08-25","description":"

Who are we?

FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and  cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape.

Account Manager- Customer Onboarding Specialist

Impact:

As an Account Manager- Customer Onboarding specialist on the Revenue team, you will play a crucial role in supporting the overall client relationship management and business development activities. You will work closely with the sales team and institutional coverage teams to ensure the smooth execution of customer onboarding, customer platform knowledge, and ongoing customer support to foster client satisfaction and contribute to the growth of the company. We believe onboarding should be a strategic advantage and not a bottleneck and your approach is pivotal in building trust, optimizing onboarding workflows and supporting client success from day one. This role requires a combination of financial acumen, communication skills, and a proactive approach to client engagement.

Key Responsibilities:

Act as the first line of contact for new clients entering our ecosystem
Guide customers through a smooth onboarding experience ensuring KYC/AML compliance, swift account activation and early engagement with our platform
Help drive end-to-end customer experience beginning with a customer's first engagements with FalconX by leading their onboarding process, proactively finding solutions to align revenue, compliance, and operations teams to enable the best customer launch experience.

Customer Onboarding: Guide clients through the onboarding process, ensuring a smooth and efficient experience. Integration Planning: Work closely with customers to understand their integration needs (systematic vs. discretionary) and develop customized integration plansTechnical support: Liaise with internal technical teams to provide assistance to clients during the integration process, addressing any issues or concerns that may arise. Document reconciliation: Manage the customer communications specifically reconciling required documentation for onboarding to FalconX before moving the case to compliance teamCollaboration: Coordinate with internal teams, including sales, product and tradeOps, to ensure successful client integrationsTraining: Conduct training sessions for clients on the use of our platform and execution tools Client communication: Keep clients informed about the status of their onboarding, providing regular updates and addressing inquiries promptly

Be well-educated on the FalconX product suite to assist customers with self-servicing their accounts once onboarded
Engage in strategic collaboration with Sales, Marketing, and Product teams to ensure a coordinated approach to client management that aligns with the long term goals of the organization
Manage and organize asks for internal stakeholders who need to sign off on customer requests/needs/requirements including TradeOps, Compliance and Legal
Resolve client issues promptly and professionally, escalating when necessary.
Lead cross-functional communications internally and solve issues independently and in a timely manner
Provide feedback to management regarding client satisfaction and areas for improvement.
Stay updated on industry trends and company products/services to provide informed support to clients.

Required Skills and Qualifications:

Desire to work in a results-oriented environment
Proven experience in a client service role, preferably in crypto trading, prime brokerage, and asset management.
Have advanced knowledge of the digital asset space including industry history and trends
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Proficiency in CRM software and Microsoft Office Suite.
Ability to work well under pressure and manage multiple priorities.
Exceptional customer service skills and a client-focused approach.
Ability to work independently and collaboratively within a team.

Education, Experience and Licensing Requirements:

BA/BS Degree
3+ years of experience in customer onboarding, account management, or client success in financial services, fintech, or crypto
Experience using sales tracking software
English fluency

Working Conditions:

Standard office hours, in-person in office 4 days a week, with occasional flexibility based on business needs
Travel may be required for client meetings and industry events

Nice to Have:

Experience onboarding institutional clients (e.g., hedge funds, family offices, brokers)
Knowledge of crypto custody, DeFi, or stablecoins or market tools like CoinGecko
Familiarity with compliance and regulatory requirements in financial services industry
Experience documenting or creating internal knowledge systems

Career Development:

This role provides a platform for career growth within the organization, with opportunities to progress into senior account management or specialized areas within financial services including sales and product management.

Company Culture:

Our company values a collaborative and dynamic work environment, fostering continuous learning and professional development. We are committed to the success of our employees and customers alike.

The base pay for this role is expected to be between $72,000 - $121,000 in the New York City and San Francisco Bay Area. This expected base pay range is based on information at the time this post was generated. This role will also be eligible for other forms of compensation such as a performance linked bonus, equity, and a competitive benefits package. Actual compensation for a successful candidate will be determined based on a number of factors such as location, skillset, experience, qualifications and the level at which the candidate is hired.

Notice at Collection and Privacy Policy

Applicants located in California and/or applying to a role based in California, please refer to our Notice at Collection and Privacy Policy here.

Inclusivity Statement

FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences!

As part of our commitment to inclusivity, FalconX would like to acknowledge that the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self.

FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on FalconX. Please inform FalconX’s People team at recruiting@falconx.io, if you need assistance with participating in the application process.

","hiringOrganization":{"@type":"Organization","name":"FalconX","sameAs":"https://falconx.io/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York City, NY","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"Account Strategist, SBS Engage, Google Customer Solutions (English, Dutch)","datePosted":"2025-08-07","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in digital advertising, consultative sales, account management, digital media sales, business development, online media environment, or digital marketing role.
Ability to communicate in English and Dutch fluently to support client relationship management in this region.

Preferred qualifications:

Familiarity with Google Ads and online advertising, with Google Digital Workshop certification or equivalent experience.
Ability to own a portfolio in an advertising or media sales context in Belgium, and consistently overachieve quotas to drive growth.
Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
Ability to influence stakeholders internally and externally to deliver impact.
Ability to multi-task and manage multiple projects at a time while paying attention to detail.
Ability to communicate in French fluently to support client relationship management in this region.

About the job

Responsibilities

Deliver against ambitious quarterly business and product growth goals.
Establish relationships via phone calls or e-mail marketing and conduct regular phone consultations and sales pitches with clients to advise them on how to get the best return on their Google Ads investment.
Own a portfolio of small businesses by thoroughly understanding growth drivers identifying opportunities for growth, managing risks and building quarterly plans for achievement.
Drive customer growth by delivering outstanding customer sales experience and achieving customer business and marketing objectives.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin, Ireland","addressCountry":"Ireland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Senior Accelerated Growth Consultant, Google Customer Solutions (English, Dutch)","datePosted":"2025-08-07","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in digital advertising, sales, account management, marketing, consulting, or media.
Ability to communicate in English and Dutch fluently to support client relationship management in this region.

Preferred qualifications:

Experience in planning, delivering and executing marketing campaigns, measurement and creative strategy.
Experience in searching, acquisition, and within a start-up environment.
Ability to own a portfolio in an advertising or media sales context, and achieve quotas to drive growth.
Ability to think about issues and develop recommendations and action plans with problem-solving skills.

About the job

Responsibilities

Deliver against ambitious quarterly business and product growth goals, while prioritizing and delivering an outstanding experience to Google's advertisers within EMEA.
Build and manage a pipeline through proactive identification of business in addition to close partnership with our marketing teams.
Establish relationships via phone calls or e-mail marketing and design marketing strategies using expert product knowledge and deliver outstanding customer sales experience to drive for our customers.
Build and manage a pipeline through proactive identification of business in addition to close partnership with our marketing teams.
Consult with C-level clients to achieve national and international online marketing and business goals through utilising the full suite of Google’s marketing solutions e.g., YouTube, Google Search and Display Network platforms.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin, Ireland","addressCountry":"Ireland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Senior Accelerated Growth Consultant, Google Customer Solutions (English, Norwegian)","datePosted":"2025-09-10","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of industry experience in advertising, consultative sales, or business development, or 3 years of experience with an advanced degree.
Ability to communicate in English and Norwegian fluently to engage with clients in the region.

Preferred qualifications:

Experience in hunting, acquisition, and within a start-up environment.
Experience in planning, delivering and executing marketing campaigns, measurement and creative strategy.
Ability to own a portfolio in an advertising or media sales context, and consistently overachieve quotas to drive growth.
Ability to think strategically about complex issues and develop recommendations and action plans.
Ability to move fast, be bold, and grow in a dynamic, fast changing environment.
Excellent investigative skills.

About the job

Consulting with a wide variety of existing advertising companies of all sizes, you are committed to finding the optimal advertising solution for each client. Your interest in sales and the digital economy and your entrepreneurial drive enables brands to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media combined with your commercial know-how shape how new and existing businesses grow. Using your effective communication skills, you are the face of Google to a portfolio of clients whose needs you listen to, and help define the strategy for how their products and services can reach thousands or millions of users.

Responsibilities

Deliver against ambitious quarterly business and product growth goals, while prioritizing and delivering an outstanding experience to Google's advertisers within EMEA.
Build and manage a pipeline through proactive identification of high-potential business in addition to close partnership with our marketing teams.
Establish relationships via phone calls or e-mail marketing and design effective marketing strategies using expert product knowledge and deliver outstanding customer sales experience to drive long-term success for our customers.
Build and manage a pipeline through proactive identification of high-potential business in addition to close partnership with our marketing teams.
Consult with C-level clients to achieve national and international online marketing and business goals through utilizing the full suite of Google’s marketing solutions (e.g., YouTube, Google Search and Display Network platforms).

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin, Ireland","addressCountry":"Ireland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Account Executive, Mid-Market Sales, Google Customer Solutions (English, Dutch)","datePosted":"2025-08-08","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in advertising, consultative sales, business development, or IT, or 3 years of experience with an advanced degree.
Ability to communicate in English and Dutch fluently to support client relationship management in this region.

Preferred qualifications:

Experience strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling and promoting.
Experience in managing digital advertising campaigns with a focus on performance marketing.
Knowledge of online marketing strategy and tactics.
Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
Ability to own a portfolio in an advertising or media sales context in Netherlands and meet quotas to drive growth.
Excellent thought leadership skills and high executive functioning within the digital marketing space.

About the job

Responsibilities

Deliver against ambitious quarterly business and product growth goals.
Own a portfolio of medium and large size businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and building multi-quarter plans for achievement.
Pitch and consult with customers to support annual digital marketing discussions and budgets.
Drive customer growth by delivering outstanding customer sales experience and achieving customer business and marketing objectives.
Establish credibility with executives and serve as a trusted partner to optimize and expand their advertising investment.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin, Ireland","addressCountry":"Ireland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Accelerated Growth Consultant, Accelerated Growth, Google Customer Solutions (English, Danish)","datePosted":"2025-08-12","description":"

Minimum qualifications:

Bachelor's degree in Marketing, Advertising, or equivalent practical experience.
2 years of experience in advertising, consultative sales, business development, online media environment, or marketing roles.
Ability to communicate in English and Danish fluently, to manage client relationships in the region.

Preferred qualifications:

Experience in planning, delivering, and executing marketing campaigns, measurement, and creative strategy.
Experience in hunting, acquisition, and within a start-up environment.
Ability to own a portfolio in an advertising or media sales context, and meet quotas to drive growth.
Ability to think strategically about issues and develop recommendations and plans, with excellent analytical skills.
Ability to grow in a dynamic, fast changing environment.

About the job

Responsibilities

Deliver against quarterly business growth and product growth goals, while prioritizing and delivering a positive experience to Google's advertisers.
Build and manage a pipeline through proactive identification of high-potential business in addition to partnership with the marketing team.
Establish relationships via phone calls or e-mail marketing and design marketing strategies using product knowledge, and deliver positive customer experience to drive long-term success.
Consult with C-level clients to achieve national and international online marketing and business goals through utilizing the full suite of Google’s marketing solutions.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin, Ireland","addressCountry":"Ireland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Account Strategist, Mid-Market Sales, Google Customer Solutions (English, Japanese)","datePosted":"2025-08-12","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in account management, sales, or marketing.
Experience developing and pitching solutions through various channels (e.g., over the telephone, email, in-person meetings) to prospects.
Ability to communicate in English and Japanese fluently to interact in this customer-facing role.

Preferred qualifications:

Experience in sales in a technology, advertising, media sales, or internet environment.
Experience with Google Ads and YouTube account management, managing advertising or media campaigns.
Experience in media across a variety of platforms (e.g., TV, Radio, Print, Sponsorship, etc.).
Experience managing multiple accounts simultaneously while paying attention to detail.
Ability to grow in a changing environment with excellent problem-solving and thinking skills.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

In this role, you will be focused on helping our customers elevate their digital maturity and achieve their business goals and marketing objectives by leveraging our Google solutions. Our customers include finance, healthcare, real estate, career, and so on, who are developing their digital marketing capabilities. You will play a role in unlocking growth from these customers by building relationships and orchestrating our Google advertising and digital solutions.

This is a customer-facing role that requires interactions in Japanese with local stakeholders.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Manage a portfolio of businesses by understanding growth drivers, identifying opportunities for growth, managing risks and building quarterly plans for achievements.
Drive customer growth by delivering outstanding customer experience and achieving customer business and marketing goals.
Own the business process by driving customer outreach, pitches, solution implementation and performance evaluation.
Work towards quarterly business and product growth goals.

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Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience with working in advertising business, marketing, consulting, media or working with advertising agencies or 3 years of experience with an advanced degree.
Ability to communicate in English and Japanese fluently to interact in this customer-facing role.

Preferred qualifications:

Experience in managing a portfolio in an advertising or media sales context with the ability to achieve quotas to promote growth.
Experience in working with advertisers, agencies, or clients and collaborating with C-level stakeholders.
Knowledge of traditional and online marketing strategy and tactics across all digital advertising products.
Ability to assess and solve client needs by business techniques, including questioning, managing issues and engaging promotions.
Ability to build narratives and utilize storytelling as a client engagement strategy.
Excellent leadership skills and executive functioning within the digital marketing space.

About the job

Responsibilities

Establish a partnership with executives and serve as a trusted consultant with an understanding of industry insights and solutions, optimizing and expanding their advertising investment.
Manage a group of businesses by understanding what promotes growth, identify opportunities for growth, managing risks, and create multi-quarter plans for growth.
Prioritize and deliver quality customer experience to Google's advertisers.
Coach teammates in the organization to expand skills that cultivate customers growth and contribute to team success.
Generate plans by collaborating with specialists, engineers, and product teams, and define business goals, strategies, and metrics for success.

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Minimum qualifications:

Bachelor's degree or equivalent practical experience.
8 years of industry experience in digital advertising, consultative sales, business development, or digital marketing, or 6 years of experience with an advanced degree.
Ability to communicate in English and Hebrew fluently to support client relationships in the region.
Ability to travel as required.

Preferred qualifications:

Experience assessing and achieving client success via sales techniques, including effective questioning, objection handling, compelling narratives, storytelling, and engaged promotion.
Experience in managing digital advertising campaigns with a focus on both performance and brand marketing.
Knowledge of online marketing strategy and tactics.
Ability to own a portfolio in an advertising or media sales context in the region and consistently overachieve quotas to drive growth.
Ability to build compelling narratives and utilize storytelling as a client engagement strategy.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.\nGoogle Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Deliver against ambitious quarterly business growth and product growth goals.
Own a portfolio of medium and large size businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and building multi-quarter plans for achievement.
Pitch and consult with customers proactively to support annual digital marketing discussions and budgets.
Drive customer growth by delivering an outstanding customer sales experience and achieving customer business and marketing objectives.
Establish credibility with executives and serve as a trusted partner to optimize and expand their advertising investment.

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Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in digital advertising, consultative business, digital media business, business development, online media environment, or digital marketing.
2 years of experience in managing Chinese enterprise clients, agencies, or customers.
Ability to communicate in English and Mandarin fluently to support local clients.

Preferred qualifications:

Experience in business within the technology, advertising, media or internet environments.
Knowledge of Google Ads.
Ability to multi-task and manage multiple projects with attention to detail.
Ability to grow and work in a changing environment.
Excellent problem-solving and thinking skills.

About the job

Responsibilities

Develop Chinese customer’s business by motivating scaled product adoption and growth.
Work towards goals while prioritizing and delivering outstanding customer experience to Google's agencies and advertisers.
Implement ways to improve our agency and customer relationships and share performance enhancing suggestions.
Carry business growth and productivity goals, and motivate in-quarter business growth and product adoptions.
Provide advice and help our advertisers get the best investment return on their advertising by working in a consultative role with Executive Account Strategist.

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Minimum qualifications:

Bachelor's degree or equivalent practical experience.
8 years of industry experience in digital advertising, consultative sales, business development, or digital marketing, or 6 years of experience with an advanced degree.
Ability to communicate in English and Hebrew fluently to support client relationships in the region.
Ability to travel as required.

Preferred qualifications:

Experience assessing and achieving client success via sales techniques, including effective questioning, objection handling, compelling narratives, storytelling, and engaged promotion.
Experience in managing digital advertising campaigns with a focus on both performance and brand marketing.
Knowledge of online marketing strategy and tactics.
Ability to own a portfolio in an advertising or media sales context in the region and consistently overachieve quotas to drive growth.
Ability to build compelling narratives and utilize storytelling as a client engagement strategy.

About the job

Responsibilities

Deliver against ambitious quarterly business growth and product growth goals.
Own a portfolio of medium and large size businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and building multi-quarter plans for achievement.
Pitch and consult with customers proactively to support annual digital marketing discussions and budgets.
Drive customer growth by delivering an outstanding customer sales experience and achieving customer business and marketing objectives.
Establish credibility with executives and serve as a trusted partner to optimize and expand their advertising investment.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin, Ireland","addressCountry":"Ireland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":19,"item":{"@type":"JobPosting","title":"Senior Account Strategist, Mid-Market Sales, Google Customer Solutions (English, Swedish)","datePosted":"2025-09-05","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in sales, business development, advertising, account management, marketing, or consulting.
Ability to communicate in English and Swedish fluently to support client relationship management in this region.
Ability to travel up to 20% of the time as needed.

Preferred qualifications:

Experience strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling and competitive selling.
Experience in managing digital advertising campaigns with a focus on performance marketing.
Knowledge of online marketing strategy and tactics.
Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
Ability to own a portfolio in an advertising or media sales context and consistently overachieve quotas to drive growth.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

In this role, you will be the front-line seller who will serve as the face of Google. Using a deep understanding of clients’ business goals, you will improve campaign performance, drive thoughtful Google product adoption, and build short- and medium-term strategies to meet business and marketing objectives. You will have knowledge of online media, communication skills and investigative abilities. You will enable design transformative media strategies for growth based on the customer objectives.

Using your influencing and relationship-building skills, you will provide Google-caliber solution selling, partnership management and analysis to deliver successful business outcomes. Using your commercial acumen, you will uncover the business needs of Google's key clients and achieve their objectives while driving incremental business agreements through our industry leading advertising solutions.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Deliver against ambitious quarterly business and product growth goals quarter plans for achievement.
Pitch and consult with customers proactively to support annual digital marketing discussions and budgets.
Drive customer growth by delivering outstanding customer business experience and achieving customer business and marketing goals.
Own a portfolio of medium and large size businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and building multi-quarter plans for achievement.
Stakeholder management, build relationships with the end customer or agencies.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin, Ireland","addressCountry":"Ireland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"Account Strategist, Mid-Market Sales, Google Customer Solutions (English, Czech/Slovak)","datePosted":"2025-09-05","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in advertising, sales, marketing, consulting, or media.
Ability to communicate in Czech or Slovak and English fluently to support client relationships and drive sales in this region.

Preferred qualifications:

Experience in managing digital advertising campaigns with a focus on performance marketing.
Experience assessing and achieving client success via business techniques, including effective questioning, objection managing and engaged promotions.
Knowledge of business, online marketing strategy and tactics.
Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
Ability to own a portfolio in an advertising or media sales context in Czech Republic and Slovakia.
Ability to consistently achieve business quotas to drive growth.

About the job

Responsibilities

Deliver against ambitious quarterly business and product growth goals.
Build a portfolio of medium and large size businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and building multi-quarter plans for achievement.
Pitch and consult with customers proactively to support annual digital marketing discussions and budgets.
Drive customer growth by delivering outstanding customer business experience and achieving customer business and marketing objectives.
Build stakeholder management, relationships with the end customer or agencies.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin, Ireland","addressCountry":"Ireland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Customer Onboarding Executive","datePosted":"2025-07-20","description":"

Job Responsibilities:

Handle processing of customer application forms from all channels and to follow up on application status.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Responsible to prepare and internal and regulatory reports.
Handle any ad-hoc administrative tasks and day to day operational processes.
Responsible for providing operational support and escalating to relevant stakeholders.

Job Requirement:

Expected to liaise with stakeholders including but not limited to colleagues from various divisions, and business partners.
Good excel and data analytical skill.
Attention to detail.
Expected to liaise with stakeholders including but not limited to colleagues from various divisions, suppliers and business partners.

","hiringOrganization":{"@type":"Organization","name":"Soft Space","sameAs":"https://www.softspace.com.my/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kuala Lumpur, Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"Customer Onboarding Manager","datePosted":"2025-07-20","description":"Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.
Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
The Customer Onboarding Manager is one of the first members of the post-sales team to work with new and existing clients. The Customer Onboarding Manager is responsible for transitioning our clients from the sales process through onboarding and implementation of their new platform, while reinforcing the Insider vision of true 1-to-1 personalisation driven by the client’s data. Responsible for understanding client’s business requirements and use-cases, managing project delivery, and ensuring accelerated time-to-value realisation from their investment in Insider.It is critical during this initial period that our new clients are enabled and empowered to use the platform to its fullest potential. The Customer Onboarding Manager is the key member of the Onboarding team. They are responsible for ensuring smooth, timely, and complete Insider platform adoption and client confidence in their new system.Using a combination of hands-on approach with strong project management principles and technical knowledge, the Customer Onboarding Manager will be responsible for providing technical guidance to the client. Supporting clients through setup while having a full understanding of the client's application environment and data in order to provide optimal solution design recommendations for integration in a timely and impactful manner.\n

Qualifications:

Understanding of Google Dialogflow, IBM Watson, Microsoft Luis and OpenAI GPT is an advantage
1+ year experience in SaaS project management and client onboarding
PM qualifications (Agile, PMP, Prince2) is a plus
Strong written and verbal communication skills (English & Native Language)
Strong time and task management skills are a must
Strong at Communication with Internal & External Stakeholders
Delivering projects in a timely and qualified manner
Understanding of webhooks and API
Exposure to and understanding of AI driven product recommendation tools and algorithms is an advantage
A bachelor’s degree
Ability to analyze and interpret chatbot data to run retrospectives and evaluations to continually assess and identify areas for improvement
To juggle multiple tasks at the same time with superior project and time management skills. And a keen eye for detail!
Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
Have the ability and flexibility to work in a fast-paced startup environment
Having a solid understanding of chatbots is not necessary but would definitely be a plus!

Responsibilities:

Handling all chatbot assistant processes from integration to live with the responsible Customer Success Manager/Account Lead
Preparation of the assistant's map on chatbot product panel based on the designed experience and scenarios
Conducting AI tests
Preparation of reports as agreed with the brand within the Account Lead information
Involvement in chatbot development and tracking processes
Conducting AI-Based Chatbot Data studies
Keeping brand documents and flow documents up to date
Completion of tasks assigned in Jira by managers within the specified time frame

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!","hiringOrganization":{"@type":"Organization","name":"Insider","sameAs":"https://useinsider.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Istanbul, Turkiye","addressCountry":"Turkey","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"Customer Onboarding Executive","datePosted":"2025-07-18","description":"

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

We are seeking a highly organised and efficient Mobile Service Delivery Co-Ordinator to join our team. This role is integral to the delivery of all mobile orders within the Radius Connect Group and providing a best-in-class customer implementation process within Mobile Operations.

Customer

Build and sustain a first-class relationship with all customers within the implementation journey of Mobile Orders.
Manage customer expectations always – quoting realistic timeframes to complete tasks, in line with workload.
Clear guidance always provided in the form of both written and verbal communication with the customer and key stakeholders.

Order Processing

Processing of all Group Mobile Orders- New, Resign, Migration & Ports
Management of CRM (Salesforce) opportunity’s for order requests ensuring guidelines are adhered to in line with company requirements I.E Paperwork, credit Vetting, commercial approval.
Working closely with all relevant stakeholders within the order journey, to ensure a smooth transition into In-Life Account Management & Service Teams
Providing full support to all sales team, to ensure you are the dedicated agent between POS and Service Delivery
Ownership and co-ordination of each stage of the process, to ensure a smooth and efficient service delivered.
Management of all Numbers Ports and success checks, where appropriate.
Raising stock cases, where applicable within each order.
Maintaining systems / databases with accurate records in line with processes and procedures
Updating of all assets in line with company guidelines and billing requirements.
Continuous learning of Company Product portfolio and tariffs.
Work closely with Network providers to process and trouble shoot where required.
Continual improvement – working with key stakeholders to identify process or procedures, providing evidence of changes that enhance a best-in-class Service Delivery operation.
Identify training needs, via ensuring yourself and the team are up to date on Company product portfolio and tariffs.

KPI

Aware of company connection targets and business growth strategy.
Achieving and exceeding of company set KPI metrics.
Emphasis on the signed to billed timeframe, via a reduction in the WIP (work in progress) days.

Qualifications

Experience within a customer focused environment.
Problem solving skills with focus on quality and the onboarding customer service.
Excellent communication skills, with the ability to communicate at all levels.
Able to adapt and succeed in a fast paced, changing environment.
The ability to multi-task and work comfortably under pressure.
Ability to work effectively as part of a team to help meet client and business needs.
Advantageous to have experience in the Mobile Phone industry.
Experience in the use of Microsoft Office- Teams, Word, Excel etc.
Strong organisational skills and attention to detail
Proficiency in CRM systems, preferably Salesforce.
Excellent time management skills to meet deadlines and KPIs.

In addition to the duties and responsibilities listed, the job holder may be required on occasion to perform other duties assigned by the manager/director. This job description is a guide to the duties and responsibilities of the post and is not exhaustive.

Additional Information

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

","hiringOrganization":{"@type":"Organization","name":"Radius Limited","sameAs":"https://www.radius.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Shrewsbury, GB-ENG, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"Customer Onboarding Specialist","datePosted":"2025-08-01","description":"

About Appspace:

At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.

Your Role as an Customer Onboarding Specialist:

As an Customer Onboarding Specialist, you will be instrumental in guiding our new clients through a successful implementation and initial adoption of our platform. Working closely with the Onboarding Manager and Project Manager, you will be responsible for executing the onboarding plan, providing hands-on support, and ensuring clients quickly realize value from our solution. This role is perfect for a detail-oriented, client-focused individual with a passion for technology and helping others succeed.

A Day in the Life of an Customer Onboarding Specialist:

Client Onboarding & Implementation:

Execute client onboarding plans, including system configuration, data migration, and initial setup.
Provide direct support and guidance to clients throughout the implementation process.
Conduct training sessions for clients on platform features and best practices.
Monitor client progress during onboarding, proactively identifying and addressing
potential challenges.
Collaborate with clients to understand their specific needs and configure the platform to maximize their success.
Ensure a smooth transition for clients from sales to onboarding, and from onboarding to the Customer Success and Support teams.

Client Relationship & Communication:

Build and maintain positive relationships with client stakeholders during the onboarding phase.
Understand client business objectives and guide them on how our platform can best meet their needs, maximizing product adoption and value realization.
In collaboration with the Project Manager, communicate regularly with clients on project status, upcoming milestones, and any potential issues.
Act as a primary point of contact for client inquiries and technical questions during onboarding.
Gather client feedback to contribute to product and process improvements.

Documentation & Process Improvement:

Maintain accurate and up-to-date documentation of client configurations and onboarding progress.
Contribute to the creation and refinement of internal onboarding playbooks, guides, and training materials.
Identify opportunities to improve the efficiency and effectiveness of the onboarding process.
Collaborate with cross-functional teams (Sales, Product, Engineering, Customer Success) to ensure a cohesive customer journey.

What You’ll Need:

Bachelor's degree in Business, Computer Science, or a related field.
1-3 years of experience in a client-facing role within a SaaS environment, such as a support specialist, technical consultant, or entry-level customer success role.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
Strong problem-solving skills and a proactive approach to issue resolution.
A strong desire to help customers succeed and a customer-first mindset.
Familiarity with Salesforce CRM software, project management tools (Mission Control, Monday.com) and communication platforms (e.g., Slack, MS Teams, Zoom).
Prior onboarding, implementation or training (even informally) is a significant plus.
Ability to work collaboratively in a fast-paced, dynamic environment.

The Perks of Working for Appspace:

For all our UK based team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage, employer paid life insurance, mental health resources, pension plan and paid maternity and parental leave program.

Additional perks include:

Generous PTO
Flexible work schedules
Remote work opportunities
Paid company holidays
Appspace Quiet Fridays (No non-essential internal meetings scheduled)
A casual dress work environment

Disclaimer:

Appspace is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role.

If you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process.

","hiringOrganization":{"@type":"Organization","name":"Appspace","sameAs":"https://appspace.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United Kingdom Remote","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":25,"item":{"@type":"JobPosting","title":"Manager, Customer Onboarding","datePosted":"2025-08-06","description":"

We’re looking for an experienced and innovative customer onboarding leader who has worked for a high-growth SaaS company. This person should be laser-focused on customer experience, have a mindset of driving efficiency, and be able to serve as a mentor to their team. We’re more about providing a tailored, consultative implementation process to our customers than going through checklists.

This person will work with the Onboarding team to define department goals and areas for growth. The onboarding team works with fleet professionals, IT teams, executives, and various stakeholders to onboard Fleetio. This is a leadership role accountable for shaping how Fleetio customers experience value from day one. You’ll partner cross-functionally with Sales, Product, Customer Success, and Marketing to refine our onboarding strategy, optimize delivery processes, and influence customer lifecycle outcomes.

A little about us… Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $450M in our Series D round in March of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!

More about our team and company:

Watch our culture videos: https://fleet.io/culture
Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
Our careers page: https://www.fleetio.com/careers

Your Impact

Establish a framework for the team to build a strong rapport with key stakeholders, leverage deep knowledge of the fleet industry, and outline precise solutions to complex problems
Lead a team managing 15+ concurrent onboardings across customer segments (SMB to Enterprise)
Organize and institute a customer-facing rollout plan, consultation procedures, and customer training outline that delivers onboarding experiences across various integrations, fleet types, and IT environments
Define and track key onboarding metrics such as time-to-value, onboarding satisfaction (CSAT/NPS), and implementation cycle time
Work with division peers to advocate for both your department and customer needs
Report on team and program performance to senior leadership, highlighting risks, trends, and opportunities for optimization

Your Experience

5+ years in SaaS onboarding, customer success, or implementation, including 2+ years leading high-performing teams
Experience scaling onboarding operations or evolving onboarding strategy in a high-growth environment
Familiarity with building or refining onboarding processes across segments (SMB, mid-market, enterprise)
Proven and consistent track record in coaching and developing remote team members, and achieving objectives assigned
Superior ability to build relationships and put others first while also mentoring and giving candid feedback

Benefits

100% dental/health coverage (50% for family)
Vision insurance
Incentive stock options
401(k) match of 4%
PTO - 4 weeks
12 company holidays + 2 floating holidays
Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks)
FSA & HSA options
Short and long term disability (short term 100% paid)
Community service funds
Professional development funds
Wellbeing fund - $150 quarterly
Business expense stipend- $125 quarterly
Mac laptop + new hire equipment stipend
Monthly catered lunches
Fully stocked kitchen with tons of drinks & snacks
Remote working friendly since 2012 #LI-REMOTE

Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.

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Why Join Eve:As an Onboarding Specialist, you'll play a critical role in ensuring customer success and adoption of Eve's solutions. You'll work directly with customers to guide them through implementation, training, and optimization of our platform, ensuring they achieve maximum value from our legal AI technology.
\n

What You Will Accomplish:

Implementation Support: Guide customers through successful onboarding and implementation of Eve's solutions, ensuring smooth adoption and time to value
Customer Training: Develop and deliver comprehensive training programs to help customers effectively utilize Eve's product suite
Solution Optimization: Work with customers to understand their workflows and configure Eve's solutions to meet their specific needs
Success Metrics: Track and report on key implementation metrics and customer success indicators
Cross-functional Collaboration: Partner with sales, product, and engineering teams to ensure customer requirements are met and feedback is incorporated

What We Are Looking For:

Customer Success Experience: 3+ years experience in customer onboarding, implementation, or success roles
Technical Aptitude: Strong understanding of SaaS platforms and ability to explain technical concepts to non-technical users
Communication: Exceptional ability to present clearly and concisely to both business and technical stakeholders
Problem-Solving: Strong analytical capabilities to design and deliver solutions for customer challenges
Cross-Functional Collaboration: Skilled at working across teams to drive customer success and desired outcomes

You Will Thrive in This Role If You Have:

Experience in legal tech, AI, or data-driven enterprise products
Passion for customer success and building long-term partnerships
Excellence in project management and organizational skills
Ability to work in a dynamic, fast-paced environment
Strong dedication to customer satisfaction and success

Benefits:

401(k) with Company Match
Comprehensive Health, Dental, and Vision Insurance
Unlimited PTO for work-life balance
Professional Development Opportunities
An inclusive, collaborative, and innovation-driven work environment

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Company Description

At Radius, we provide best in class fleet and connectivity solutions to businesses of all sizes.

Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future.

Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management.

We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues.

We've achieved big things already, but we're just getting started.

This is where you come in...

Job Description

The role of the Customer Onboarding Executive (UK) is important to us. You will be responsible for supporting our customers with a best-in-class customer onboarding experience. We would love to welcome you to our Global Telematics Hub – Arden Square, working hours of Monday-Friday 8:30am – 5:00pm.

Role responsibilities:

Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience
Working a ‘check list’ of items to ensure swift install and activation of customer Telematics devices
Supporting new customers with providing systems training and setting up of key business software reports
Seeking out additional opportunities for customer upsell and cross-sell into the wider Radius Group
Working cross-departmentally to solve challenges with the customer at the heart of everything you do
Updating business systems and CRM

Qualifications

Experience in a Customer Service, Account Management or Desk-based sales position preferred but not essential
Computer literacy, specifically in Microsoft Office packages and business CRM platforms such as Salesforce
Able to demonstrate a 'common sense' approach to problem solving in the operations environment
Manage own workload effectively and support your line manager with reporting
Interpersonal skills with the ability to influence decision/non-decision makers
Strong team building skills and an ability to build effective relationships with customers
Enthusiastic self-starter, driven by the intent to succeed and achieve company goals

Additional Information

#LI-JW1

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

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Grammarly offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

About Grammarly

Grammarly is the trusted AI assistant for communication and productivity, helping over 40 million people and 50,000 organizations do their best work. Companies like Atlassian, Databricks, and Zoom rely on Grammarly to brainstorm, compose, and enhance communication that moves work forward. Grammarly works where you work, integrating seamlessly with over 500,000 applications and websites. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we’re looking for a Customer Onboarding Manager to join our Customer Onboarding team. This role will deliver value to our Grammarly customers, develop strong relationships that drive adoption and high customer satisfaction, and gather customer insights to share with internal teams. The person in this role will drive multiple implementations for our customers, showcasing Grammarly features and business impact, leading to a successful customer onboarding experience.

Grammarly’s go-to-market teams are shaping the future of workplace communication. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. We strive to ensure that every organization can communicate effectively and efficiently. If you are passionate about transforming the way professionals connect and collaborate, we would love to hear from you.

As a Customer Onboarding Manager, you will be instrumental in bringing our product to businesses worldwide. You will be part of our rapidly growing Customer Onboarding team, building new processes, onboarding our customers, and driving adoption and time-to-value while implementing a next-generation customer engagement motion that blends the best of proven approaches with rule-breaking ways to create an end-to-end approach that maximizes Grammarly's value for our clients.

You will work closely with our sales, customer success, and product teams to develop and execute onboarding strategies that optimize the customer journey and drive long-term customer retention and growth. Furthermore, in this role, you will:

Become the trusted advisor for our most significant and strategic customers, driving adoption of our product features, building relationships with key stakeholders, and delivering ROI and time-to-value quickly and efficiently.
Continuously analyze and optimize the onboarding process to improve customer satisfaction, retention, ROI, value, and product adoption.
Assess and understand our ever-changing customer needs and market trends to ensure our onboarding strategy remains relevant and practical.
Work closely and collaborate with customer success, sales, product, and engineering teams to drive customer value quickly and effectively while helping to establish expansion paths.
Be adaptable, easily navigate ambiguous situations, and pivot your approach when needed.
Be resourceful and self-motivated, take initiative, work independently, and always look for new ways to improve skills and contribute to the team.
Establish and develop deep cross-functional relationships within Grammarly by partnering with key stakeholders, driving profound discovery, determining how Grammarly can help them meet their objectives and realize value, and creating a plan based on their goals.
Have intense project management rigor and strong communication and presentation skills.
Conduct regular account status reports, sharing metrics and insights to help identify new opportunities, highlight successes, bridge gaps, and ensure customers see ROI.
Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience.

Qualifications

Has 2+ years of relevant experience in onboarding customers in professional services in a SaaS environment.
Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion.
Can synthesize quantitative and qualitative data, make data-driven decisions, and use incomplete data to identify gaps and opportunities.
Has a proven track record of delivering very high customer satisfaction scores.
Actively advocates for customers, working cross-functionally with PMs, engineers, marketers, and others to delight customers and help them meet their business goals while empathizing with other teams’ processes and priorities.
Relentlessly sets aggressive short-and long-term goals and possesses a strong internal drive to achieve them.
Experience working with various stakeholders, from senior executives of large companies to technical stakeholders, managers, and end users.
Actively contributes to voice customer initiatives, provides customer feedback to other teams, aids in prioritization, and follows through to resolution.
Uses systems such as a CRM to track all customer-related activities and deliverables, manage pipelines, and project revenue.
Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list.
Has a general understanding of subscription business models, including freemium, free trial, account expansion, and upsells.
Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Compensation and Benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more:

Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Disability and life insurance options
401(k) and RRSP matching
Paid parental leave
20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
Annual professional development budget and opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. [If there’s also a hiring strategy in Canada] In Canada, all locations where we support employment are considered “Zone 1”.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. The expected “On Target Earnings” (OTE) for this role are outlined below and may be modified in the future.

\nUnited States: \nZone 1: $104,000 – $123,500/year (USD)\nZone 2: $94,000 – $111,300/year (USD)\n \nCanada:\nZone 1: $88,000 – $104,500/year (CAD)\n

Commissions are 20% of the total “On Target Earnings” (OTE) for this role.

For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

#LI-Hybrid

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Job Responsibilities:

Handle processing of customer application forms from all channels and to follow up on application status.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Responsible to prepare and internal and regulatory reports.
Handle any ad-hoc administrative tasks and day to day operational processes.
Responsible for providing operational support and escalating to relevant stakeholders.

Job Requirement:

Expected to liaise with stakeholders including but not limited to colleagues from various divisions, and business partners.
Good excel and data analytical skill.
Attention to detail.
Expected to liaise with stakeholders including but not limited to colleagues from various divisions, suppliers and business partners.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Summary:

Under general direction of the Manager of Customer Implementation, the Customer Onboarding Specialist will have direct ownership of the customer onboarding process for identified customers. The Onboarding Specialist’s primary focus is to ensure a positive customer experience during the onboarding process. By collecting actionable insights into customer behavior prior to contract execution, the Onboarding Specialist will be accountable for working with internal and external stakeholders to support each onboarding, reaffirming and/or redefining the process while aligning with and supporting Cencora initiatives.

Primary Duties and Responsibilities:

Reporting to the Manager of Customer Implementation, the Customer Implementation Specialist will be responsible for the comprehensive management of customer implementation projects within the Global Products and Solutions portfolio
This role involves ensuring project milestones are met from contract execution to the post-go-live phase, with a focus on delivering innovative Cencora solutions
The Specialist will collaborate cross-functionally to streamline implementation processes, manage project timelines, conduct planning and training sessions, and provide technical and post-go-live support
Support the planning and execution of customer implementation and transition readiness activities related to a variety of new product implementations
Lead the process to ensure the transition from sales to implementation to \"go live\" is smooth while ensuring customer value realization without outstanding issues
Effectively establish and develop successful customer relationships while coordinating the success of all implementation projects
Liaise with Sales to obtain documentation required to support the new customer implementation process
Facilitate new customer implementations through cross-functional collaboration with technology, operations teams, and external customers, both onsite and remotely
Establish and manage comprehensive project timelines, conduct kickoff meetings, set expectations, and manage system and hardware training and configuration
Utilize systematic methodologies to capture and document customer requirements
Ensure timely validation and receipt of necessary account documentation
Communicate project status updates to stakeholders via the Implementation Dashboard, ensuring transparency across all levels of Cencora and customer organizations
Manage, track, and escalate key project milestones and deliverables to ensure customer expectations are met
Resolve issues in collaboration with diverse teams, including senior executives, to maintain project momentum
Conduct post-implementation reviews to analyze outcomes and implement process improvements
Identify opportunities for enhancing the implementation process and participate in strategic initiatives to further streamline operations and enhance customer experience
Perform related duties as assigned

Required Skills and Qualifications:

Requires experience in fields such as business administration, sales, marketing, RFID Technology or similar vocations generally obtained through completion of a four-year bachelor’s degree program or equivalent combination of experience and education; normally requires a minimum of three (3) years equivalent experience
A successful candidate will have a demonstrated ability to build rapport and relationships with customers/business partners, a deep commitment to customer service, and strong interpersonal skills required to operate well in a team environment across multiple groups
Candidates must have the ability to complete work with minimal oversight
Strong customer focus and ability to partner with various internal groups, including senior leaders and front office
Ability to successfully influence many different groups and individuals to deliver high quality and timely results
Ability to directly address conflicts and escalate issues where appropriate
Excellent analytical, problem solving, and time management skills
Proven organization and prioritization skills
Strong written and verbal communication skills
Results driven, with strong attention to detail
Adaptable, flexible and willing to work in a dynamic environment
Comfortable working with a team and individually to deliver results
Strong working experience with Microsoft applications, with a particular strength in Word, Access, Excel, and PowerPoint
Demonstrated ability to build and interpret reports and graph/statistics desired
Ability to create trust and confidence quickly; presents a positive and professional image
High energy, positive attitude, team player
Willingness to travel as needed (5 - 50%).

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

$56,500 - 83,270

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies:

Affiliated Companies: AmerisourceBergen Drug Corporation","hiringOrganization":{"@type":"Organization","name":"AmerisourceBergen","sameAs":"https://www.amerisourcebergen.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"USA - FL - Remote, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":31,"item":{"@type":"JobPosting","title":"Customer Onboarding Associate","datePosted":"2025-08-11","description":"

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role Summary:

We’re seeking a highly talented Onboarding Specialist within the GTM organisation, based in our Gurugram office. The ideal candidate is an energetic, motivated self-starter who can learn quickly in a fast-paced environment. You will support our customers’ onboarding journey and growth. You will be responsible for identifying key revenue opportunities and providing optimal customer experience. You will also play an active role in developing various customer segments by identifying emerging businesses and value propositions that address client needs.

Location: Gurugram, India

What you’ll do:

\n• Support new SMB customers on their Payoneer onboarding journey:\n\n

Using CRM tools such as Salesforce, Salesloft, Marketo to drive KYC approvals for our new customers, providing phone/email / WhatsApp support for customer KYC approval.
Scalable email communication with new accounts while collaborating with operations teams
Troubleshooting operational and payment issues for new customers with their first transaction.

\n\n• Providing lead qualification support to Inside Sales teams across different verticals to drive new business growth\n• Working closely with our e-commerce customers from Amazon, Shopee, eBay and others for a seamless onboarding experience\n• Analyse customer trends and user behaviour to identify opportunities for scalable outreach and execute test-and-learn projects.\n• Collaborating with cross-functional teams such as Marketing, Partnerships, and Operations to support new seller acquisition initiatives for marketplaces\n• Coordinate and facilitate co-hosted events, workshops, and seminars with partners and marketplace platforms, including guest invitations, follow-ups, and other logistical matters.\n• Share feedback, insights and ideas in team meetings to contribute towards new business growth\n

As a key member of the sales organisation, you will get a chance to work on live business cases and provide business solutions to customers, leveraging your market insights and business acumen.

Who you are:

\n• Bachelor’s degree holder or current bachelor’s degree student\n• 1-3 years of experience engaging with B2B customers via phone calls, emails and other digital media. SMB sales/service experience is a huge advantage.\n• Ability to multitask and stay on track to deliver against deadlines\n• Basic knowledge of Microsoft Office – Excel, Word, PowerPoint.\n• Fluency in English and Hindi. Fluency in one other South Asian language is an advantage.\n• Good team player and highly self-motivated\n• Excellent communication skills (Organised reporting and communication)\n• Strong desire to learn industry best practices and contribute to the organisation\n \n#L1-AS7\n

The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Continuously improve
Always striving for a higher standard than our last.

Do it. Own it.
Being fearlessly accountable in everything we do.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

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Job Responsibilities:

Handle processing of customer application forms from all channels and to follow up on application status.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Responsible to prepare and internal and regulatory reports.
Handle any ad-hoc administrative tasks and day to day operational processes.
Responsible for providing operational support and escalating to relevant stakeholders.

Job Requirement:

Expected to liaise with stakeholders including but not limited to colleagues from various divisions, and business partners.
Good excel and data analytical skill.
Attention to detail.
Expected to liaise with stakeholders including but not limited to colleagues from various divisions, suppliers and business partners.

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

We are looking for an Onboarding Analyst to join our Onboarding team. This role works cross functionally with our sales team to ensure that customers are onboarded in the best possible way. You will liaise with different operational teams, finding innovative solutions to customer problems. The Onboarding team is a global team centered on enhancing the customer onboarding journey. We’re action-oriented, attentive to detail, and always finding ways to improve ourselves.

Your key responsibilities:

Ensure smooth operation of all processes relating to customer onboarding & product registration; guiding customers as required
Establish and maintain trusted and collaborative working relationships with internal and external teams to facilitate and accelerate the on-boarding processes, communicating effectively in writing and verbally.
Proactively respond to internal and external customer queries in a timely manner
Actively identify process improvement areas and solutions, communicating findings with team and leaders where appropriate.
Manage set up activities in several dashboard systems, for our customers to go live with some of our products
Help us transform and automate our manual processes into a best in class onboarding experience

What you’ll bring:

Required:

Fluent in English.
Degree educated. Bachelor’s degree required, preferably in Business.
Technically savvy. You’re always thinking of ways to improve our way of working with the latest technology.
A junior project manager, with exceptional ability to balance competing priorities
Process oriented and adaptable. You can juggle multiple steps in complex process maps, whilst delivering on tight deadlines.
Customer focused, always thinking about how to improve tools and customers for your internal and external customers.
Collaborative and friendly. You excel at communicating with diverse stakeholders.
A problem solver. You proactively identify gaps and challenges, pitching solutions.
Comfortable in a fast pace, global & multicultural environment

Experience we consider a plus:

Top notch JIRA and Salesforce skills
Experience in a tech company
Familiarity with G-Suite

Where you will work:

This position offers a remote work arrangement based out of Mexico City, Mexico.

Sponsorship is not available. Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.

How you’ll benefit:

Medical Insurance
Group Life Insurance
Unlimited Discretionary Time Off
Three Paid Volunteer Days a Year

#LI-HB

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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Position Summary

We are seeking an experienced and dynamic Manager, Customer Onboarding to lead our high-impact Customer Onboarding team at Tipalti. This critical role is responsible for overseeing a team of Customer Onboarding Managers, driving the successful implementation and adoption of our solutions for our most strategic and high-value customers. You will play a pivotal role in ensuring our customers leverage the full power of our platform to streamline and enhance their experience. This position requires a leader who can foster operational excellence, develop consultative talent, and navigate the intricacies of high-value client relationships.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti oﬀers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

Lead, mentor, and develop a team of Customer Onboarding Managers, ensuring they have the skills and resources to excel in their roles.
Drive the successful implementation and adoption of the Tipalti solution for high-value customers, ensuring timely and effective go-lives and maximizing platform utilization.
Develop and implement strategies to enhance customer satisfaction and product adoption, particularly for complex, strategic accounts.
Establish and enforce clear expectations and operational standards for the onboarding process, focusing on consistency and efficiency.
Collaborate cross-functionally with Sales, Product, and Engineering teams to ensure seamless customer transitions, address product enhancements, and advocate for customer needs.
Identify and implement opportunities to improve forecasting accuracy and operational excellence within the onboarding lifecycle, potentially introducing more robust project management (PMO) methodologies.
Cultivate a team environment that prioritizes consultative behavior, enabling Onboarding Managers to become trusted advisors to customers, particularly regarding global payout complexities, cross-border payments, and tax compliance.
Oversee the management of customer relationships during onboarding, ensuring high-touch engagement and executive sponsorship where appropriate.
Implement strategies to increase team efficiency and reduce reliance on manual processes, promoting self-service solutions for payees and streamlined internal workflows.
Monitor team performance against key metrics, including implementation timelines, adoption rates, and customer satisfaction, utilizing data-driven insights to drive continuous improvement.
Address and resolve complex customer challenges and escalations, acting as a point of escalation for your team.
Contribute to the strategic development of the Tipalti Products offering by providing feedback on market needs, product gaps, and opportunities for service extension (e.g., Service Extension SOWs).
Bring a developer-first mindset and design implementation and onboarding methodologies that drive outcomes with key stakeholders in the creator/ digital economy

About you

Bachelor’s degree in Business, Finance, or a related field.
5+ years of experience in customer onboarding, implementation, or professional services roles within a SaaS or FinTech environment. With 5+ years of experience in a leadership role, managing and developing a team of customer-facing professionals.
Demonstrated understanding of the creator economy, global payment systems, and mass payouts space.
Proven ability to drive successful implementations and adoption for high-value, complex enterprise clients.
Strong operational mindset with a track record of improving processes, establishing metrics, and driving efficiency.
Excellent communication, interpersonal, and presentation skills, with the ability to engage effectively with all levels of an organization, from technical teams to executive stakeholders.
Experience managing distributed teams across different locations is a significant plus.
Ability to thrive in a fast-paced, dynamic environment and adapt to evolving business needs.
Strategic thinking with an ability to identify and capitalize on opportunities to enhance customer value and team capabilities.

Nice to Have

Familiarity with ERP integrations and API-driven solutions.
Prior experience in a rapid-growth company or startup environment.

Our benefits package includes:

Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
Competitive salary and stock options
Matching RRSP
Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
Maternity, Paternity and Fertility Treatment benefits
15 days of PTO
Subsidized lunch on office days
Fresh fruit, snacks & drinks in office
Dog-friendly office
Conveniently located close to transit
Phone/internet allowance
Regular company-wide social events
Multiple ERG groups celebrating our diversity and creating an inclusive culture

Anticipated base pay rate for this position: $130,000 - $145,000 CAD. Variable (commission or bonus) pay rate will be paid in addition to base salary noted above.

Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy.

#LI-OK1

#LI-Hybrid

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it\" - a mission to which we are constantly committed.

Accommodations
Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.

Privacy
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

www.tipalti.com/privacy/job-candidate-privacy-notice/

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Position Summary

Why join Tipalti?

In this role, you will be responsible for:

Lead, mentor, and develop a team of Customer Onboarding Managers, ensuring they have the skills and resources to excel in their roles.
Drive the successful implementation and adoption of the Tipalti solution for high-value customers, ensuring timely and effective go-lives and maximizing platform utilization.
Develop and implement strategies to enhance customer satisfaction and product adoption, particularly for complex, strategic accounts.
Establish and enforce clear expectations and operational standards for the onboarding process, focusing on consistency and efficiency.
Collaborate cross-functionally with Sales, Product, and Engineering teams to ensure seamless customer transitions, address product enhancements, and advocate for customer needs.
Identify and implement opportunities to improve forecasting accuracy and operational excellence within the onboarding lifecycle, potentially introducing more robust project management (PMO) methodologies.
Cultivate a team environment that prioritizes consultative behavior, enabling Onboarding Managers to become trusted advisors to customers, particularly regarding global payout complexities, cross-border payments, and tax compliance.
Oversee the management of customer relationships during onboarding, ensuring high-touch engagement and executive sponsorship where appropriate.
Implement strategies to increase team efficiency and reduce reliance on manual processes, promoting self-service solutions for payees and streamlined internal workflows.
Monitor team performance against key metrics, including implementation timelines, adoption rates, and customer satisfaction, utilizing data-driven insights to drive continuous improvement.
Address and resolve complex customer challenges and escalations, acting as a point of escalation for your team.
Contribute to the strategic development of the Tipalti Products offering by providing feedback on market needs, product gaps, and opportunities for service extension (e.g., Service Extension SOWs).
Bring a developer-first mindset and design implementation and onboarding methodologies that drive outcomes with key stakeholders in the creator/ digital economy

About you

Bachelor’s degree in Business, Finance, or a related field.
5+ years of experience in customer onboarding, implementation, or professional services roles within a SaaS or FinTech environment. With 5+ years of experience in a leadership role, managing and developing a team of customer-facing professionals.
Demonstrated understanding of the creator economy, global payment systems, and mass payouts space.
Proven ability to drive successful implementations and adoption for high-value, complex enterprise clients.
Strong operational mindset with a track record of improving processes, establishing metrics, and driving efficiency.
Excellent communication, interpersonal, and presentation skills, with the ability to engage effectively with all levels of an organization, from technical teams to executive stakeholders.
Experience managing distributed teams across different locations is a significant plus.
Ability to thrive in a fast-paced, dynamic environment and adapt to evolving business needs.
Strategic thinking with an ability to identify and capitalize on opportunities to enhance customer value and team capabilities.

Nice to Have

Familiarity with ERP integrations and API-driven solutions.
Prior experience in a rapid-growth company or startup environment.

Our benefits package includes:

Hybrid working model that requires you to be in the Foster City office on Monday, Tuesday, and Thursday
Competitive salary and stock options
Matching 401K
Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
15 days of PTO
Subsidized lunch on office days
Fresh fruit, snacks & drinks in office
Dog friendly office on Thursdays
Phone/internet allowance
Regular company-wide social events
Multiple ERG groups celebrating our diversity and creating an inclusive culture

#LI-OK1

#LI-Hybrid

Our Mission

Job Candidate Privacy Notice | Tipalti

www.tipalti.com/privacy/job-candidate-privacy-notice/

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Company Description

Red Points protects brands and content in the digital environment.

Red Points is the most widely used solution to recover digital revenue. Over 1,300 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Be part of the change: join us on our mission to make the Internet a safer place

Job Description

As a Customer Onboarding Manager you will be responsible for the onboarding of Red Points clients. You will also be in charge of guiding customers through the initial phases of their Red Points service, ensuring they have a positive experience and making sure their needs are met.

This includes: 1) coordinating the creation of client’s strategy, 2) ensuring that all relevant documentation is obtained and dealt with and 3) making sure they are set up to success with Red Points services

Own and manage customer relationships from the point of sale through successful Red Points platform onboarding implementation.
Welcome and orient new customers to the Red Points services, providing an introduction and overview of what are the next steps
Maintain a structured onboarding process to guide new customers through their initial interactions with the service
Develop measurements to help understand the impact of successful implementation.
Help the customer define their needs and manage their timeline toward seeing value.
Provide clear and timely communication to address customer questions, concerns, and issues.
Complete video and phone calls to ensure that customers are supported during the onboarding process.
Analyze and manage the customer's IP portfolio during the onboarding phase.
Be a Red Points expert and discuss or educate on any nuance of the product with client
Train new customers on how to use the product effectively and adapt their usage to their needs.
Create repeatable processes, resources, and frameworks to use when onboarding customers
Monitor and report on key onboarding metrics to ensure a successful onboarding process
Successfully transfer your customer relationships to a customer success manager after onboarding

Qualifications

Previous experience as a Customer Onboarding Manager, Customer Success Manager, Customer Support or similar roles for at least 2 years.
Proficient level of Spanish and English
Excellent written communication
Technical knowledge of video encoding frameworks and transcription software.
Excellent communication and interpersonal skills - communication will be key to achieve a good understanding with the customer and simplify customer’s experience
Organizational skills — you'll be working with many customers, and you'll need to have expertise in place to keep all of their needs organized
Strategically minded — you'll be helping customers come up with their overall strategy with our service
Time Management - Efficiently managing your time is key, as onboarding multiple customers simultaneously can be challenging
Data Analysis - you will need to analyze onboarding metrics to ensure a successful performance
Problem solving capabilities - you will need to identify and address any issues or obstacles during the onboarding process
Customer centricity - The ability to shift priorities quickly when necessary putting the customer’s needs and satisfaction first
Teamwork- you will need to coordinate with the operational onboarding specialist and other departments to ensure a smooth transition

Additional Information

What do we offer?

A friendly, diverse, and international team
You’ll have top-notch Private Health Insurance, fully covered by the company.
23 working days of holidays per year, plus the local public holidays.
Indefinite Contract
Fridays we have reduced working hours. And every weekday during August.
Tax relief/ ¨Retribución Flexible¨ will also be available for you.
We offer a discount with the amazing DIR gyms!
We have a Referral policy with a very sweet Bonus scheme.
We have a hybrid model, with a flexible start time.
At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals.
We also host monthly after works and internal events with guest speakers that allow us to share good times together and learn something new

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Red Points, we believe real success starts and ends with hiring the very best people, empowering those people to get the job done, and making sure our people have a whole lot of fun along the way.

If you think this position could be a good match, apply now, and let's talk! :)

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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a project manager, you’ll collaborate with cross-functional partners around the world to lead projects from start to finish. This includes estimating workloads, planning steps, assigning responsibilities, communicating status reports, and transitioning through a handover. While no two days will be the same, you’ll always strive for the same goal: to influence change and keep high-value projects moving in the right direction.

What You’ll Do:

Design and define work breakdown structures, resources required, and roles and responsibilities
Ensure all client requirements are understood and documented
Lead project and partner calls
Create a positive working environment
Manage and communicate project performance including overall status, changes, risks, assumptions, decisions and dependencies
Lead testing, project handover and readiness assessments, and document any risks and follow-up items

What We’re Looking For:

Excellent communication ability (in English, multi-lingual a plus)
Passion for working directly with customers
Love for problem solving
Excellent organizational and time management skills
Adaptable
Able to inspire change across a multi-cultural, cross-functional group
Positive, motivational attitude
Understand the company and corporate travel industry

Location

Canada

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;\" please apply anyway. You may be exactly the person we’re looking for!

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Position Summary

Why join Tipalti?

In this role, you will be responsible for:

Lead, mentor, and develop a team of Customer Onboarding Managers, ensuring they have the skills and resources to excel in their roles.
Drive the successful implementation and adoption of the Tipalti solution for high-value customers, ensuring timely and effective go-lives and maximizing platform utilization.
Develop and implement strategies to enhance customer satisfaction and product adoption, particularly for complex, strategic accounts.
Establish and enforce clear expectations and operational standards for the onboarding process, focusing on consistency and efficiency.
Collaborate cross-functionally with Sales, Product, and Engineering teams to ensure seamless customer transitions, address product enhancements, and advocate for customer needs.
Identify and implement opportunities to improve forecasting accuracy and operational excellence within the onboarding lifecycle, potentially introducing more robust project management (PMO) methodologies.
Cultivate a team environment that prioritizes consultative behavior, enabling Onboarding Managers to become trusted advisors to customers, particularly regarding global payout complexities, cross-border payments, and tax compliance.
Oversee the management of customer relationships during onboarding, ensuring high-touch engagement and executive sponsorship where appropriate.
Implement strategies to increase team efficiency and reduce reliance on manual processes, promoting self-service solutions for payees and streamlined internal workflows.
Monitor team performance against key metrics, including implementation timelines, adoption rates, and customer satisfaction, utilizing data-driven insights to drive continuous improvement.
Address and resolve complex customer challenges and escalations, acting as a point of escalation for your team.
Contribute to the strategic development of the Tipalti Products offering by providing feedback on market needs, product gaps, and opportunities for service extension (e.g., Service Extension SOWs).
Bring a developer-first mindset and design implementation and onboarding methodologies that drive outcomes with key stakeholders in the creator/ digital economy

About you

Bachelor’s degree in Business, Finance, or a related field.
5+ years of experience in customer onboarding, implementation, or professional services roles within a SaaS or FinTech environment. With 5+ years of experience in a leadership role, managing and developing a team of customer-facing professionals.
Demonstrated understanding of the creator economy, global payment systems, and mass payouts space.
Proven ability to drive successful implementations and adoption for high-value, complex enterprise clients.
Strong operational mindset with a track record of improving processes, establishing metrics, and driving efficiency.
Excellent communication, interpersonal, and presentation skills, with the ability to engage effectively with all levels of an organization, from technical teams to executive stakeholders.
Experience managing distributed teams across different locations is a significant plus.
Ability to thrive in a fast-paced, dynamic environment and adapt to evolving business needs.
Strategic thinking with an ability to identify and capitalize on opportunities to enhance customer value and team capabilities.

Nice to Have

Familiarity with ERP integrations and API-driven solutions.
Prior experience in a rapid-growth company or startup environment.

Our benefits package includes:

Hybrid working model that requires you to be in the Foster City office on Monday, Tuesday, and Thursday
Competitive salary and stock options
Matching 401K
Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
15 days of PTO
Subsidized lunch on office days
Fresh fruit, snacks & drinks in office
Dog friendly office on Thursdays
Phone/internet allowance
Regular company-wide social events
Multiple ERG groups celebrating our diversity and creating an inclusive culture

Anticipated base pay rate for this position: $148,000 - $165,000 USD. Variable (commission or bonus) pay rate will be paid in addition to base salary noted above.

#LI-OK1

#LI-Hybrid

Our Mission

Job Candidate Privacy Notice | Tipalti

www.tipalti.com/privacy/job-candidate-privacy-notice/

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🌍 Can you help us change the world?

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It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

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We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

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🧑🏻‍💻 About the role

\n\n\n

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

We’re looking for a Customer Onboarding Manager to guide our most important clients through the onboarding journey with Mews Hospitality Cloud. This is a hands-on, client-facing role where you’ll apply your hospitality expertise and love of teaching to help customers unlock the full potential of our platform.

You’ll play a crucial part in shaping our customers’ early experience, building trust, delivering great training, and ensuring a smooth transition to Mews. If you enjoy simplifying complex topics, building strong relationships, and setting customers up for long-term success, we’d love to hear from you.

✅ Your mission, should you choose to accept it

Lead onboarding for medium and high-value customers, including multi-property enterprise groups
Deliver engaging product training for new customers and Mews team members
Partner with clients via video and email to guide them through each stage of onboarding
Facilitate additional training sessions as needed to support customer learning and confidence
Proactively consult with clients on how to maximise value from Mews Hospitality Cloud
Help develop and refine training content using webinars, video, and online tools
Continuously improve training programs to meet evolving customer needs
Act as a trusted partner, ensuring each customer feels supported and empowered from day one

🤝 You’ll be a great fit if you bring a few of the below with you

Background in hospitality, travel, or distribution industries (Hotel Management degree a bonus)
Proven experience in onboarding, training, or project management
Strong communication skills and comfort working with stakeholders at all levels
Adaptable, proactive, and comfortable working in a fast-paced, tech-driven environment
Passion for helping others learn, able to make complex topics easy to understand
Collaborative and curious, with an eagerness to grow and improve
Interest in SaaS, innovative software, and tech-driven transformation in hospitality
A fresh perspective and willingness to share new ideas that push us forward

The referenced salary range is based on Mews' good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level as determined during the interview process.

Commissions are in addition to the advertised salary range and are determined based on employee performance.

US$80,000—$85,000 USD\n

🎉 What’s in it for you?

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Did you know that Mews was named the Best PMS of 2025—for the second year in a row—and has previously been recognized as the Best Place to Work in Hotel Tech for two consecutive years? Now you do! While much of this success is thanks to our incredible team, part of it is also because of the fantastic perks we offer. Beyond working alongside amazing colleagues and tackling exciting challenges, you’ll enjoy:

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Participation in the Company shares program
\nBest-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave. \n(No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
Curiosity is part of our DNA - we’re bold, edgy, and never afraid to blaze new trails. EDGE is how we bring that spirit to life for our people. So, how do we get our EDGE at Mews?
Once a month, we carve out protected time to Explore, Develop, Grow, and Elevate - time to focus on yourself, your growth, and your future. Because when we grow, we thrive. EDGE is an opportunity to step outside of the day-to-day, leaning into your curiosity, and build the skills that keep you - and all of us - future-ready.
Flexible Benefits via the ThanksBen platform
Unlimited paid holiday (no, this is not a typo)
Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
Regular team events and socials

\n\n\n

🤷🏻 Who is Mews?

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We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

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Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

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From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

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Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

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Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.

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💭 Life at Mews

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That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.

\n\n\n

Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.

To get more of an idea what life at Mews is like, check out our Instagram 📸.

We’re guided by our five key values; if you see yourself in them, it’s time to get in touch.

Everyone is welcome at Mews

To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!

One very important note….don’t hold back! Even if you think you don’t meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can’t wait to hear from you!

🤖 AI and Hiring at Mews

At Mews, we believe AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research, generate ideas, and drive efficiency, but creativity, critical thinking, and opinions differentiate us. As you apply, feel free to use AI to help structure your thoughts — but ensure your application and conversations with us, reflect your personal opinions, capabilities and experience. We’re building an AI-enabled workforce, and that starts with people who think independently and bring fresh ideas to the table. Because at Mews, making work more human is the ultimate goal.

🌍 Can you help us change the world?

\n\n\n

🧑🏻‍💻 About the role

\n\n\n

✅ Your mission, should you choose to accept it

Lead onboarding for medium and high-value customers, including multi-property enterprise groups
Deliver engaging product training for new customers and Mews team members
Partner with clients via video and email to guide them through each stage of onboarding
Facilitate additional training sessions as needed to support customer learning and confidence
Proactively consult with clients on how to maximise value from Mews Hospitality Cloud
Help develop and refine training content using webinars, video, and online tools
Continuously improve training programs to meet evolving customer needs
Act as a trusted partner, ensuring each customer feels supported and empowered from day one

🤝 You’ll be a great fit if you bring a few of the below with you

Background in hospitality, travel, or distribution industries (Hotel Management degree a bonus)
Proven experience in onboarding, training, or project management
Strong communication skills and comfort working with stakeholders at all levels
Adaptable, proactive, and comfortable working in a fast-paced, tech-driven environment
Passion for helping others learn, able to make complex topics easy to understand
Collaborative and curious, with an eagerness to grow and improve
Interest in SaaS, innovative software, and tech-driven transformation in hospitality
A fresh perspective and willingness to share new ideas that push us forward

Commissions are in addition to the advertised salary range and are determined based on employee performance.

US$80,000—$85,000 USD\n

🎉 What’s in it for you?

\n\n\n

Participation in the Company shares program
\nBest-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave. \n(No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
Curiosity is part of our DNA - we’re bold, edgy, and never afraid to blaze new trails. EDGE is how we bring that spirit to life for our people. So, how do we get our EDGE at Mews?
Once a month, we carve out protected time to Explore, Develop, Grow, and Elevate - time to focus on yourself, your growth, and your future. Because when we grow, we thrive. EDGE is an opportunity to step outside of the day-to-day, leaning into your curiosity, and build the skills that keep you - and all of us - future-ready.
Flexible Benefits via the ThanksBen platform
Unlimited paid holiday (no, this is not a typo)
Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
Regular team events and socials

\n\n\n

🤷🏻 Who is Mews?

\n\n\n

💭 Life at Mews

\n\n\n

To get more of an idea what life at Mews is like, check out our Instagram 📸.

We’re guided by our five key values; if you see yourself in them, it’s time to get in touch.

Everyone is welcome at Mews

🤖 AI and Hiring at Mews

","hiringOrganization":{"@type":"Organization","name":"Mews","sameAs":"https://www.mews.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States, Dallas","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":41,"item":{"@type":"JobPosting","title":"Customer Onboarding Manager","datePosted":"2025-08-22","description":"Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our MissionFilevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.
Job Summary:
This person is responsible for overseeing, managing, and monitoring various aspects of the customer pathway from post-sale through implementation and after launch of the Filevine product. This person will manage roughly 4-6 customer onboarding coordinators. This role ensures customers are correctly aligned with expectations, are implemented properly, and receive high-quality support throughout their journey. The position involves close collaboration with customers, partners, and internal teams to ensure seamless communication, alignment, and successful adoption of Filevine.\n

Responsibilities

Manage a team of customer onboarding coordinators; help them achieve their greatest level of success.
Validate certified implementation partners' statements of work and ensure customers are assigned to an appropriate partner.
Track and monitor internal data to ensure up-to-date and accurate information is provided by partners and customers.
Review sales calls and partner/customer calls to ensure correct information is being communicated and expectations are aligned.
Check in with customers during the implementation process to address questions and maintain satisfaction.
Maintain relationships and lead communication channels between customers, partners, and internal teams during escalations.
Monitor progress to ensure implementation issues and roadblocks are resolved effectively.
Ensure partner and customer expectations are aligned throughout the process.
Validate customers have been launched successfully with the product.
Monitor customer usage and flag at-risk customers for intervention.
Collect satisfaction scores and identify successful customer stories showcasing Filevine’s value.

Qualifications

Exceptional communicator with experience working post-sale with cross-functional teams (sales, customer success, and implementation partners).
8+ years of experience in customer success, account management, or implementation coordination roles, ideally in SaaS or technology solutions.
Proven track record of managing partner relationships and ensuring contractual/statement-of-work compliance.
Proficiency in data tracking, reporting, and analysis to monitor partner and customer progress.
Strong organizational and time management skills to handle multiple customers and partners simultaneously.
Legal experience is a plus!

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com
Cool Company Benefits:- A dynamic, rapidly growing company, focused on helping organizations thrive - Medical, Dental, & Vision Insurance (for full-time employees)- Competitive & Fair Pay- Maternity & paternity leave (for full-time employees)- Short & long-term disability- Opportunity to learn from a dedicated leadership team- Centrally located open office building in Sugar House- Top-of-the-line company swag
Privacy Policy NoticeFilevine will handle your personal information according to what’s outlined in our Privacy Policy.","hiringOrganization":{"@type":"Organization","name":"Filevine","sameAs":"https://www.filevine.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Salt Lake City, Utah","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":42,"item":{"@type":"JobPosting","title":"Customer Onboarding Coordinator","datePosted":"2025-08-22","description":"Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our MissionFilevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.
Job Summary:
This person is responsible for overseeing, managing, and monitoring various aspects of the customer pathway from post-sale through implementation and after launch of the Filevine product. This role ensures customers are correctly aligned with expectations, are implemented properly, and receive high-quality support throughout their journey. The position involves close collaboration with customers, partners, and internal teams to ensure seamless communication, alignment, and successful adoption of Filevine.\n

Responsibilities

Validate certified implementation partner’s statements of work and ensure customers are assigned to an appropriate partner.
Track and monitor internal data to ensure up-to-date and accurate information is provided by partners and customers.
Review sales calls and partner/customer calls to ensure correct information is being communicated and expectations are aligned.
Check in with customers during the implementation process to address questions and maintain satisfaction.
Maintain relationships and lead communication channels between customers, partners, and internal teams during escalations.
Monitor progress to ensure implementation issues and roadblocks are resolved effectively.
Ensure partner and customer expectations are aligned throughout the process.
Validate customers have been launched successfully with the product.
Monitor customer usage and flag at-risk customers for intervention.
Collect satisfaction scores and identify successful customer stories showcasing Filevine’s value.

Qualifications

6+ years of experience in customer success, account management, or implementation coordination roles, ideally in SaaS or technology solutions.
Experience working post-sale with cross-functional teams (sales, customer success, and implementation partners).
Proven track record of managing partner relationships and ensuring contractual/statement-of-work compliance.
Proficiency in data tracking, reporting, and analysis to monitor partner and customer progress.
Strong organizational and time management skills to handle multiple customers and partners simultaneously.
Legal experience is a plus!

Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a global team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours.

It's with that in mind that Beyond is looking to add an Onboarding Manager to our growing team. Reporting to the Senior Manager of Professional Services, you will have the opportunity to drive training efforts for our customers. As the world and travel landscape shift around us, so too do the needs of our customers, and this role plays a key component in ensuring that they not only survive but thrive in this environment.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our Onboarding Manager, you'll be responsible for:

Owning the new customer experience from Sales to Customer Success Management by leading trainings, driving product adoption, and helping customers achieve their business goals
Manage the Beyond Training & Certification process for all new customers and existing customers in need of re-training
Creating Success Plans for each new customer to demonstrate value based on consultative business discovery
Leveraging your industry and revenue management expertise to recommend & facilitate changes to our customer’s current processes
Creating leads for Sales & CX to sell additional products to New Customers
Utilizing your Beyond product expertise to provide solutions that strengthen relationships and ensure Beyond customers realize the value of our product.
Driving continuous improvement to the Beyond platform, solutions, and processes by sharing customer feedback with Customer Experience, Sales, and Product teams.
Collaborating with cross-functional teams to drive a positive onboarding experience.
Monitoring the state of onboarding by measuring, analyzing and reporting on relevant qualitative and quantitative KPIs.

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

Boundlessly enthusiastic: you’re passionate about the product and team you represent
A strong communicator: you understand the value of the products you represent and are comfortable communicating that value to customers
Empathetic: You find fulfillment in helping customers reach their business goals and have a passion for the way technology can change the lives of customers
A team player: you enjoy working with people, are driven to provide an excellent customer experience, and pride yourself in going above and beyond for teammates and customers
Agile: you enjoy and embrace working in a startup environment while rising to the occasion - bring process and structure as we rapidly grow

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

2+ years of B2B SaaS and/or software experience
Located in the MST or PST time zone or willing to work the MST or PST time zone
Previous onboarding experience preferred
Solid understanding of Onboarding best practices
Creative and analytical thinker with strong problem-solving skills
Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
Detail-oriented and process-driven professional
Proven ability to handle multiple projects simultaneously
Proven ability to learn how to use cloud-based SAAS solutions
Self-motivated, proactive, results-driven attitude with the ability to work independently and as part of a team
Capable of working in a highly fluid environment with shifting priorities
Highly curious with a positive attitude.

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
Interview with our Senior Manager, Professional Services
Meet with other managers of the Customer Experience team
Have a final interview with a member of our Executive Leadership team

Company Values:

We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you.

Benefits:

Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site!

We Care about Diversity, Equity and Inclusion:

Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.

Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain

Please review our GDPR Statement here.

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About the Role

We’re looking for a Customer Onboarding Specialist to join our Customer Experience team. In this role, you’ll guide new customers to success by helping them get the most out of Rossum from day one. You’ll streamline onboarding, minimize friction, and ensure our customers see real value – fast.

We love fresh ideas – especially around creating scalable onboarding workflows, improving adoption metrics, and helping our customers thrive with smart automation.

What You’ll Do

You’ll be a key player in driving smooth, efficient onboarding experiences. You’ll partner with Solution Architects, Product, CX, and Enablement teams to guide enterprise customers through implementation.

Lead customer onboarding from kickoff to go-live, ensuring seamless adoption of Rossum.
Train customers, share best practices, and explain our design principles.
Configure our platform to match each customer’s business workflows.
Partner with Solution Architects on more complex integrations and automation use cases.
Collaborate cross-functionally to improve onboarding processes and templates.
Use customer feedback and data to spot opportunities and drive continuous improvement.
Track adoption, retention, and time-to-value across your onboarding portfolio.

Who You Are

You bring 3+ years of experience in onboarding, implementation, or technical support in a B2B SaaS setting.
You’re confident with basic Python, APIs (HTTP, JSON/XML), and integrations (SFTP/S3, Zapier, etc.).
You’re a natural communicator and trusted partner to both internal and external stakeholders.
You’re curious, proactive, and love owning projects end-to-end.
Bonus points if you’ve worked with MongoDB, Tableau, Elasticsearch, or the Rossum API.

What Success Looks Like

Within 3 Months

Get certified on the Rossum platform and complete all onboarding tool trainings.
Build strong relationships with key enterprise accounts and internal Solution Architects.
Identify 3–5 “quick win” process improvements to boost onboarding outcomes.

Within 6 Months

Standardize onboarding playbooks and templates, cutting cycle time by 15%.
Launch a weekly onboarding sync with cross-functional stakeholders.
Hit a 90% satisfaction score in post-onboarding surveys.

Within 12 Months

Roll out a scalable onboarding framework across the team.
Improve customer time-to-value by 25% via optimised workflows.
Deliver at least 2 feature-driven onboarding improvements with Product.

Why Join Us?

At Rossum, we’re building the world’s most flexible AI platform for document understanding — helping businesses eliminate manual work so they can scale faster and do more meaningful work.

Last quarter, our onboarding team helped customers reduce time-to-value by over 20% across multiple industries — and we’re just getting started.

What sets us apart

Cutting-edge AI that’s reshaping how work gets done.
A collaborative, humble team that values ownership and impact over ego.
Autonomy to innovate and lead with ideas.
A culture of experimentation, learning, and transparency.
Flexible working models with a base in Prague and hybrid/remote options.

What We Offer

5 weeks vacation + 5 personal days
2 extra weeks of paternity leave
Hybrid work and flexible hours
ESOP (Employee Stock Option Plan)
Budget for personal development & language courses
MacBook and high-end tech setup
Regular team meetups and offsites

Ready to help customers succeed from day one?

Apply now and make onboarding your playground.

","hiringOrganization":{"@type":"Organization","name":"Rossum","sameAs":"https://rossum.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Prague","addressCountry":"Czechia","addressRegion":"Europe"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"Customer Onboarding Executive","datePosted":"2025-08-17","description":"

Job Responsibilities:

Handle processing of customer application forms from all channels and to follow up on application status.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Responsible to prepare and internal and regulatory reports.
Handle any ad-hoc administrative tasks and day to day operational processes.
Responsible for providing operational support and escalating to relevant stakeholders.

Job Requirement:

Expected to liaise with stakeholders including but not limited to colleagues from various divisions, and business partners.
Good excel and data analytical skill.
Attention to detail.
Expected to liaise with stakeholders including but not limited to colleagues from various divisions, suppliers and business partners.

Description

Fullpath is a growing tech company in the automotive space with hubs across the US and Israel. Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses. Our work happens in the fast lane as we work to bring AI-powered, data driven solutions to a quickly evolving industry.

Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you!

We are looking for a Customer Onboarding Specialist to join our awesome Onboarding Team. You will play a key role in Fullpath’s mission of delivering an amazing customer experience. You will be the welcoming face that greets our customers and helps them begin their Fullpath journey. You will achieve so by supporting the onboarding process for both new and existing accounts by helping them integrate our software, educating customers on our platform, helping solve technical issues, and ensuring a smooth adoption of our products throughout the customers’ lifecycle.

The ideal candidate is high-energy, tech savvy, process oriented, passionate about helping customers, and excels in communication via phone and email. Always willing to go the extra mile to help a new customer.

This is a hybrid position in Teaneck, NJ or Salt Lake City, UT and reports to the Director of Onboarding. At this time, we are focusing primarily on hiring for our Salt Lake City location. If you are a relevant candidate based in New Jersey, we will hold on to your profile and be in touch when a position is available in our Teaneck location.

What you will be responsible for

Owning the customer experience from the point of sales throughout their onboarding process
Mapping out the customers’ requirements & needs to ensure a smooth onboarding and implementation
Implementing proactive communication flows with the customers to align expectations regarding onboarding and value delivery timelines
Collaborating proactively with other departments involved in the onboarding process by providing clear account setup requirements and deadlines
Identifying any process issues and/or new process building needs that arise from the evolution of our products and problem-solve by building out processes that can scale
Educating customers on features, capabilities, and best practices to simplify adoption and align expectations.
Being the main point of contact to customers throughout onboarding and implementation (via video calls, calls, emails and chat).
Handling the successful and smooth transfer of your customers to their dedicated customer success manager after onboarding completion
Measuring and reporting upon the onboarding experience

Requirements

1+ year experience in implementation, onboarding, or other customer-facing role at a SaaS start-up company
1+ year experience in digital advertising, Google & Facebook preferred
Proven basic troubleshooting abilities
Independent problem-solving skills and adaptivity to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Ability to multitask and collaborate with different departments
Impeccable attention to detail
Cares for speed and quality of delivery

The top candidate will also have

\nNone\n

Why you should join us

At Fullpath, we’re not just building groundbreaking AI—we’re redefining the dealership experience. As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do.

Competitive compensation & comprehensive benefits—because your well-being matters
Flexible, family-friendly environment that supports work-life balance
Global team of innovators, collaborators, and go-getters who challenge and uplift one another
Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
Fast-paced startup culture with endless opportunities for learning, growth, and ownership
A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured

Join us in shaping the future of automotive retail—we’re just getting started.

Annual base starting salary: $70,000 - $95,000, depending on experience and other qualifications of the successful candidate.

Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k.

In the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook.

Are you the one? Send your resume to: Fullpath.OB-Specialist@applynow.io!

","hiringOrganization":{"@type":"Organization","name":"Fullpath","sameAs":"https://www.fullpath.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Teaneck, NJ, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Customer Onboarding Manager","datePosted":"2025-08-26","description":"

What you'll be doing:

To own the customer onboarding / migration experience with the customer, internal stakeholders, team and third parties where applicable, including other internal and external projects as needed
Focuses on the customer and the implementation of regional / global projects, utilizing GBT project documents and following the SID implementation process
Ensures project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions and follow up items are documented
Designs the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly defined
Ensures all client requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to action
Develops and manages detailed project plans and ensures the scope and approach is understood and aligned / signed off by all stakeholders
Creates a positive, happy, and fun environment internally and externally to help drive partnership and project success
Empowered to manage the project performance, while ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated
Responsible for ensuring that E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan
Responsible to determine project call structure and manage Stakeholder calls
Attends and contributes to team calls, sharing experiences, ideas for process improvements and supporting others as needed within the team

What we need from you:

Must possess strong German communication skills
A passion for working directly with customers and strong relationship building
Understanding of GBT and corporate travel
Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones.
A positive, “can do” attitude
Able to motivate a project team and manage under pressure
Business English mandatory - multi-lingual capability advantageous
Excellent relationship building, influencing, negotiating, communication and presentation skills
Ability to clearly articulate an accountability, then hold people accountable
Commercial awareness and strong relationship building skills
Excellent organizational skills of multitasking, advance planning, and time management
Ability to drive change in the face of possible resistance
Effective time management, multi-tasking prioritization skills
Strong active listening and facilitating skills
High degree of problem solving and decision-making and ability to adapt to changing priorities
Flexibility and the ability to adapt to change
Ability to understand and manage projects
Happy to be challenged and to challenge people and processes
Experience collaborating across multiple functional groups and with operational SME’s

Location

Poland

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

","hiringOrganization":{"@type":"Organization","name":"American Express Global Business Travel","sameAs":"https://www.amexglobalbusinesstravel.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Customer Onboarding Executive","datePosted":"2025-08-24","description":"

Job Responsibilities:

Handle processing of customer application forms from all channels and to follow up on application status.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Responsible to prepare and internal and regulatory reports.
Handle any ad-hoc administrative tasks and day to day operational processes.
Responsible for providing operational support and escalating to relevant stakeholders.

Job Requirement:

Expected to liaise with stakeholders including but not limited to colleagues from various divisions, and business partners.
Good excel and data analytical skill.
Attention to detail.
Expected to liaise with stakeholders including but not limited to colleagues from various divisions, suppliers and business partners.

What You’ll Do:

Design and define work breakdown structures, resources required, and roles and responsibilities
Ensure all client requirements are understood and documented
Lead project and partner calls
Create a positive working environment
Manage and communicate project performance including overall status, changes, risks, assumptions, decisions and dependencies
Lead testing, project handover and readiness assessments, and document any risks and follow-up items

What We’re Looking For:

Excellent communication ability (in English, multi-lingual a plus)
Passion for working directly with customers
Love for problem solving
Excellent organizational and time management skills
Adaptable
Able to inspire change across a multi-cultural, cross-functional group
Positive, motivational attitude
Understand the company and corporate travel industry

Location

Canada

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

","hiringOrganization":{"@type":"Organization","name":"American Express Global Business Travel","sameAs":"https://www.amexglobalbusinesstravel.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Customer Onboarding Associate","datePosted":"2025-08-29","description":"

Your role

What We Need
CORPAY is currently looking to hire a Customer Onboarding Associate. This position
falls under our Corpay Payables division and would be located in our Nagpur, India
office. As a Customer Onboarding Associate, you will be responsible for ensuring a
seamless onboarding experience for customers by guiding them through the
implementation of Corpay’s financial technology solutions. This role requires excellent
communication skills, strong attention to detail, and a customer-focused approach.

What you'll be doing

How We Work As a Customer Onboarding Associate, you will be expected to work in the Nagpur office. CORPAY will set you up for success by providing: • Assigned workspace in Nagpur, India office • Company-issued equipment • Formal, hands-on training • Other benefits as may be determined by Nagpur office management Roles & Responsibilities • Assist new customers with onboarding, API integrations, and software setup. • Ensure customer data is correctly mapped and imported into the ERP/accounting system. • Conduct product demos and training for new users. • Address client concerns related to invoice automation, payments, and reconciliation. • Work with cross-functional teams to improve onboarding efficiency. • Monitor customer engagement and address adoption challenges. Qualifications & Skills • Bachelor's degree in Business, Finance, or related field. • 1-3 years of experience in customer onboarding, support, or client relations. • Experience with ERP/accounting software (NetSuite, SAP, QuickBooks, Xero). • Knowledge of payments and fintech platforms. • CRM & Support tools experience (Salesforce, Zendesk, HubSpot). • Strong problem-solving and communication skills. Key Attributes of the Ideal Candidate Job Description: Customer Onboarding Associate (BA) • Customer-focused mindset • Strong problem-solving ability • Ability to handle multiple priorities • Strong relationship management skills Benefits • Competitive salary package • Career growth opportunities • Exposure to global clients • Health insurance and flexible work options

Our Company & Purpose CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. Equal Opportunity/Affirmative Action Employer CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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