Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Coupang seeks a highly qualified and energetic Sr. Principal HRBP to oversee all people operations in Singapore and to ensure they’re aligned with the company’s business goals.

Ideal candidates should have solid experience with HR practices and employee management. You will communicate with senior business leaders on a daily basis to express new ideas and suggest solutions, develop critical people strategies, and enhance our company culture.

This person will be a natural people partner, and will report to the the Head of Global & Subsidiary HR. The successful candidate will play a key role working within and leading Coupang’s HR structure, providing expertise and insight when developing the HR management and operation system for the Singapore office.

Ultimately, the Sr. Principal HRBP will serve as a trusted consultant on people management and organizational changes across all levels of the organization.

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. This is an exceptional opportunity to become a part of Coupang’s mission to create a world where our customers wonder, “How did we ever live without Coupang?

What You Will Do

1. Strengthen Company Culture & Employee Experience

Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
Analyze and improve the employer brand.

2. Using Data to Influence Decisions

Analyze trends and metrics in partnership with the People team, developing solutions as needed.
Deep dive into data to identify opportunities to improve employee experience and lifecycle management.

3. Empowering Leaders

Consult with line management and provide daily people lifecycle guidance.
Assist leaders with contract terms for new hires, promotions and transfers.

4. Building a Competitive Organization

Identifies training needs for business units and individual executive coaching needs.
Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.

5. Coaching & Consulting

Resolve complex employee relations issues and address grievances, liaising directly with all related parties.
Conduct regular (weekly, monthly) meetings with respective business units.
Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
Provides HR policy guidance and interpretation.

6. Preparing For and Facilitating Change

Provides guidance and input on business unit restructures, workforce planning and succession planning.

7. Preparing for the Future of Work and HRM

Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal/HR compliance teams as needed/required.

Basic Qualifications

Sr. HRBP or HR Manager experience preferably at MNCs and/or large corporations.
Possess strong communication, persuasion and influencing skills to all levels of employees.
Effectively work with senior level leadership with good coaching and analytical skills.
Good understanding on general HR practices in recruitment, compensation/benefits, talent management, performance management and learning and development.
English proficiency in both written and spoken is required.

Key Leadership Principles

Influence without Authority
Wow the Customer
Disagree and Commit

Recruitment Process and Others

Recruitment Process

Application Review - Phone Interview - Onsite(or Virtual Onsite) Interview – Offer
The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.
Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.
This is a contract position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.

https://privacy.coupang.com/en/land/jobs/

Document Return Policy

This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

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