We are looking for a Senior Operations Manager to join the team at our British Salt site in Middlewich. Leading the operation and managing the working relationship between Wincanton and British Salt to deliver an agreed annual budget including efficiency goals and objectives underpinned with outstanding customer service. 

Why Wincanton?

Unrivalled salary

Monday – Friday during core hours, however, level of flexibility required to meet operational demands

Generous holiday allowance with the option to buy more

Retail Discounts – supermarket, fashion, tech, days out, food and drink, home, cinema, travel, sports, music and games, books, health and beauty, leisure, Enterprise rentals

Extensive training opportunities with funded accredited courses

Friends and Family Apprenticeships – Not only can you learn and develop new skills, your friends and family can enrol on accredited courses too!

Cycle 2 Work Scheme

Holiday Trading

Healthcare Cash plan

Dental Cash plan

Pension Accident Insurance

Payroll Giving

Eye Care Vouchers

Online GP Access

Hospital Plan

Death in Service Benefit

Retirement Courses

50% discount on RAC cover

Discounted Gym Memberships

Extended Employee Assistance Programme including free financial and legal advice

Day to Day

Ensure that a best-in-class HSE performance is achieved within the sites and that a culture of safety in everything we do is embedded and the welfare of all staff.

Manage the facilities requirements and preferred suppliers in line with compliance

Accountable for the delivery of all contractual SLA KPI’s.

Manage financial requirements in line with customer budgets.

Build strong working relationships with all key stakeholders to ensure first class operational performance which results in long term partnerships, including transport.

Deliver a culture of efficiency, Operations Excellence and Continuous Improvement by utilizing the most appropriate methodology on a consistent basis.

Develop and execute Customer satisfaction improvement plans.

Ensure contract change is applied in accordance with process, ensuring robust governance is applied.

Organize and lead appropriate business cadence to include regular, formal reviews and reports.

Develop trusted advisor relationships with key stakeholders across Procurement and Operational teams.

Serve as the lead point of contact for all operational matters, including requests and issue escalations as needed.

Develop ‘internal’ network (across Sectors and central functions), to leverage multifaceted solutions. Key collaboration with Account and Business Development teams.

Communicating and liaising with other departments to ensure a smooth and effective client experience.

Be responsible for creating the monthly Operational performance and QBR packs.

Lead weekly internal GM and external customer meetings.

Ensure all mandatory training is completed across the site.

Create succession plans.

Compliant to MHRA, BRC and any other audit requirements.

Need to be accountable for the stock and inventory in line with contractual requirements.

What will you bring?

Good commercial/budget awareness and a commitment to providing customers with the highest standards of service

Demonstrable ability to communicate, present and influence key stakeholders at all levels of the client’s organization including executives and c-level

Innovative views

Strong verbal and written communication skills

Excellent listening, negotiation, and presentation abilities

Proven work experience as an Operational leader or relevant role

Experience delivering client focused solutions to customer needs

Proven ability to juggle multiple projects always whilst maintaining sharp attention to detail

Logistics / industrial industry experience

Wincanton’s Commitment

Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, functional, and management skills. Your development through coaching is our priority. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton’s deep knowledge and expertise in our field, constitute a superb platform for your professional development.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

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