Regional Fixed Operations Manager

General information

Career area Insurance Work Location(s) IL, MI, MN, NY, PA, TX Remote? Yes Ref # 21495 Posted Date 01-13-26 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The successful candidate will lead the design, implementation, and execution of claims monitoring for a designated region of dealers. They will be responsible for driving the achievement of team targets to ensure alignment with Ally’s strategic initiatives. Building and maintaining strong relationships with matrix partners at the leadership level is essential to this role. The candidate will address challenges and eliminate obstacles to support team success, while also mentoring and developing team members to enhance team strategies and improve the overall customer experience.

The Work Itself

• Lead the development, implementation and administration of innovative strategies to achieve all business targets
• Manage a team of Fixed Operations Specialists driving innovation and loss control strategies through execution of strategic initiatives
• Provide expert guidance and consulting to your team, matrix partners, and dealers
• Lead or supervise onsite consultative reviews
• Collaborate with peers to make decisions regarding day-to-day team responsibilities ensuring consistency across regional teams and supporting operational strategies
• Exercise latitude in decision-making within the broader strategy, with the expectation of delegating tasks to team members
• Oversee performance of the region and individual team member’s territories
• Ensure an exceptional experience for dealers and matrix partners
• Manage the team to deliver on quality and servicing expectations
• Oversee the team’s core responsibilities including analytical exercises, risk framework processes, and SalesForce processes
• Develop a regular cadence of contacts and meetings with matrix partners to collaborate on loss control strategies within your region
• Create and execute customized development plans for team members based on their tenure and knowledge base, including regular ride-along sessions
• Collaborate across the team to ensure workload leveling
• Demonstrate strong expertise and knowledge within various project processes; participate in and support system enhancements and product development and refreshes. Lead and execute projects as required.
• Escalate concerns as appropriate and work with leadership to remove roadblocks

The Skills You Bring

• 7+ years of relevant experience or equivalent combination of education and experience. 
• High School Diploma or GED equivalent required.
• Extensive travel up to 50% required. Occasionally assist with Canadian operations if necessary.
• Proficient in MS Office programs with strong emphasis on excel and Power BI
• Must be self-driven and capable of executing strategy with limited supervision
• Innovative thinker and effective problem solver
• Strong collaboration skills across all levels within the organization
• Excellent written, oral communication, and presentation skills
• Must have fundamental experience with Ally Insurance
• Prior dealership experience preferred, or a background in the automotive industry required
• Ability to have crucial conversations with others including dealer principles and key stakeholders
• Prior leadership experience required
• Proven ability to collaborate effectively with others

#LI-Remote #DFS

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $110000 - $180000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.  Incentive Compensation: This position is eligible to participate in our annual incentive plan.