Customer Support Specialist - Tax Product
Regnology.com
Office
Tunis
Full Time
What you'll do
We are seeking analytical, detail-oriented, and customer-focused professionals to join our global support team as a Product Support Specialist – Tax Reporting Products. In this role, you will provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model.This position offers an excellent opportunity to deepen your expertise in tax reporting, work with diverse financial frameworks, and ensure client success with our solutions.
Business and Functional Troubleshooting
- Serve as a trusted advisor for clients using our tax reporting products, resolving functional inquiries and guiding best practices.
- Analyze and troubleshoot business rules and configurations to resolve issues effectively.
- Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
- Collaborate with technical teams to ensure comprehensive issue resolution.
- Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
- Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
- Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.
- Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
- Support the development of internal knowledge base content and client-facing documentation
Why we should decide on you
Qualifications- Bachelor’s degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)
- Ideally 2-4 years of experience in product support, business analysis or working with financial software solutions.
- Understanding capital markets, financial instrument and transactions and general understanding of taxation rules, double tax treaties etc. is desired. Or knowledge of CRS / AEOI / FATCA / QI / CESOP reporting.
- Strong analytical skills with a high affinity for numbers and cross-functional collaboration.
- Excellent communication skills in English, both written and verbal.
- Experience with agile methods (Scrum) is a plus.
- Willingness to participate in on-call or weekend coverage as part of a global rotation.
Key Attributes
- Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
- Calm and dependable in high-pressure or time-sensitive situations.
- Client-focused and collaborative, with a service-oriented mindset.
- Proactive in driving improvements to internal processes and documentation.
- Motivated to help build and scale a globally distributed support function.
Why you should decide on us
- Let’s grow together, join a market leading SaaS company – our agile character and culture of innovation enables you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels.
- Together we're better - meet your colleagues at our numerous team events.
Are you interested?
Apply now! https://www.regnology.net
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