Customer Support Specialist

Company Description

Trillex Events is a dynamic and growing company specializing in high-quality event solutions and client-focused services. We pride ourselves on delivering seamless experiences through professionalism, teamwork, and attention to detail. Our team plays a key role in building long-term relationships with clients while supporting the operational success of every event we manage.

Job Description

We are seeking a dedicated and customer-oriented Customer Support Specialist to join our team in Riverside, CA. This role is ideal for individuals who enjoy problem-solving, client interaction, and providing reliable support in a fast-paced environment. The successful candidate will serve as a key point of contact, ensuring clients receive accurate information, timely assistance, and a consistently positive experience.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and internal systems

• Provide accurate information regarding services, schedules, and client requests

• Resolve issues efficiently while maintaining a professional and courteous approach

• Document interactions and maintain organized customer records

• Collaborate with internal teams to ensure timely resolution of inquiries

• Follow established procedures to ensure service quality and consistency

Qualifications

• Strong verbal and written communication skills

• Ability to multitask and prioritize in a structured environment

• Detail-oriented with strong organizational skills

• Problem-solving mindset with a customer-focused approach

• Ability to work independently and as part of a team

• Basic computer literacy and willingness to learn internal systems

Additional Information

• Competitive salary ($50,000 – $54,000 annually)

• Growth opportunities within the company

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• Supportive and professional work environment

• On-the-job training provided

• Stable, full-time position