AVP, Technical Product Owner
Forbright Bank.com
150k - 170k USD/year
Hybrid
Remote
Full Time
COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries. COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful. COMPANY MISSION: We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.
JOB SUMMARY: Technical AVP, Product Owneris responsible for continuous improvement and enhancement of the Bank's Solar Servicing support platform. This position is combination of Product Owner and Technical Lead. This role requires excellent communication, project management skills, and the technical know-how to turn customer requests into actionable product updates. You will work closely with Loan Servicing and Complaint/Compliance business customers to identify and refine their requirements. You will translate these requirements into technical action items. You will be responsible for implementation, directly or by working with contractors.
POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:• Remain in a stationary position• Use hands and fingers • Utilize a computer monitor with visual acuity• Operate technology or other office machinery such as printers, scanners, etc.• Communicate clearly verbally and/or in writing with others
ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.
PERKS/BENEFITS:• Comprehensive health, dental, and vision plans• 4 weeks PTO• 401k + company match• Metro SmartTrip benefits ($50/mo)• Remote or hybrid work schedules for most positions• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!• Best Workplaces for Commuters 2023 & 2024 winner• The Washington Post Top Workplaces 2023, 2024, and 2025 winner• American Banker Best Banks to Work For 2023 winner
It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.
Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.
By applying, you acknowledge that you have reviewed our CCPA Privacy Notice.
JOB SUMMARY: Technical AVP, Product Owneris responsible for continuous improvement and enhancement of the Bank's Solar Servicing support platform. This position is combination of Product Owner and Technical Lead. This role requires excellent communication, project management skills, and the technical know-how to turn customer requests into actionable product updates. You will work closely with Loan Servicing and Complaint/Compliance business customers to identify and refine their requirements. You will translate these requirements into technical action items. You will be responsible for implementation, directly or by working with contractors.
DUTIES AND RESPONSIBILITIES:
- Perform administrative functions within Zoho Desk and CRM. Troubleshoot problems and escalate when necessary to ensure solutions are implemented in a timely manner.
- Work closely with business stakeholders to understand their goals, initiatives, preferences, and needs. Manage, prioritize, and track incoming requests.
- Translate these into detailed technical requirements
- Plan, coordinate, and implement solutions for the requirements
- Work closely with contractors and vendor support to maximize implementation throughput
- Validate and test new functionality and document impact to business team
- Ensure that data in the system is accurate and up-to-date
- Provide ongoing support and training to business users
- Develop and execute continuous improvement strategies
- Track work in Jira
- Perform other duties as assigned
QUALIFICATIONS:
- High School Diploma required; Bachelor's Degree preferred
- Minimum 8 years experience developing solutions with service desk and/or CRM platforms. Strongly prefer experience with Zoho Desk and CRM. Should also have at least one other platform like ServiceDesk, Zendesk, Hubspot or similar.
- Prefer previous experience in a Technical Product Owner/Product Manager/Product Lead type of role
- Ideal candidate will have performed a platform migration to or from Zoho
- Experience acting as a liaison between customers, contractors, and vendor support
- Excellent problem solving skills, with a demonstrated record of breaking down technical challenges into well-defined requirements
- The ability and enthusiasm to learn new environments and new technologies
- Project management experience
- Experience managing projects through JIRA or comparable tool
- Experience working on projects or applications for commercial lending is a plus
- Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
- Excellent verbal, written, and interpersonal communication skills
- Strong organizational skills and attention to detail
- Outstanding problem-solving and time management skills
- Self-motivated, self-directed, and results-oriented
- Adaptable and able to multitask in a fast-paced environment
- Can work independently and within a team; solution-oriented with a collaborative approach
POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:• Remain in a stationary position• Use hands and fingers • Utilize a computer monitor with visual acuity• Operate technology or other office machinery such as printers, scanners, etc.• Communicate clearly verbally and/or in writing with others
ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.
PERKS/BENEFITS:• Comprehensive health, dental, and vision plans• 4 weeks PTO• 401k + company match• Metro SmartTrip benefits ($50/mo)• Remote or hybrid work schedules for most positions• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!• Best Workplaces for Commuters 2023 & 2024 winner• The Washington Post Top Workplaces 2023, 2024, and 2025 winner• American Banker Best Banks to Work For 2023 winner
It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.
Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.
By applying, you acknowledge that you have reviewed our CCPA Privacy Notice.