Customer Service Manager (Health Center)

Job Details

Job Location: Life Chiropractic College West HQ - Hayward, CA 94545Salary Range: $75,000.00 - $85,000.00 Salary/year

Customer Service Manager (Health Center)

Life Chiropractic College West 

Give. Do. Love. Serve. From One’s Own Abundance. 

Position Details:

• Salary Range: $75,000 - $85,000 
• Full-Time, Exempt 
• 40 hours per week 
• Fully Onsite Position in Hayward, CA

Essential Job Responsibilities: 

• Supervises, schedules, and evaluates the team of Chiropractic Assistants (CAs)
• Provides CA training, work assignments, schedules, performance reviews, and personnel file documentation
• Provides continued CA training on policies, procedures and DE&I 
• Responsible for the development and implementation of policies and procedures to ensure the best customer service and management of Health Center operations
• Ensures that the policies and procedures are understood and adhered to by all CAs
• Ensures that CA work schedules and coverage are structured within the annual budget approved by the Board of Regents
• Provides budget recommendations
• Revises front desk and records room procedures and policies
• Recommends policy and/or procedure changes
• Oversees inventory and purchasing of supplies
• Has an understanding of the function and job requirements at each health center station (front desk, new patient, cashier, records room)
• Is able to fill in any station as may be required
• Provides cross training to all CAs (all CAs must understand the duties and responsibilities of all stations and be able to work at all stations)
• Creates an energetic, positive and healthy environment - ensuring all resources are readily available to interns and doctors (equipment, tables, forms, information - anything the interns and/or doctors need) 
• Prepares quarterly faculty schedule
• Is a ChiroTouch Master User: creates users each quarter, assists with training interns on ChiroTouch, assists interns, doctors and CAs with troubleshooting on ChiroTouch 
• Assists with training interns on front office procedures (guest lectures)
• Participates in committees such as the safety committee and TIC committee
• Is a problem solver, an expert in understanding people and managing conflict by providing long term solutions to challenges that come up

Qualifications: 

• Bachelor’s degree required
• At least 5 years work experience in management/customer service, preferable in health care, i.e., expenditures, patient statistics, purchasing budget, projects, supervision of 3 or more employees
• Familiarity with EEO, sexual harassment, diversity policies
• Computer skills a must: Microsoft Office, G-Suites and database programs
• Excellent verbal and written communications skills
• Excellent organizational and time management skills
• Excellent interpersonal listening and problem solving skills
• Excellent leadership, performance coaching, team and morale building skills
• Ability to communicate and promote change in a positive manner
• Must be self-motivated, dependable, and able to work independently
• Chiropractic experience preferred

Employee Benefits:

• Free Chiropractic Care for Employees (Discounted Care for Immediate Family Members) 
• Paid Vacation Time, Personal Days, and Sick Time 
• 11 Paid Holidays 
• Merchandise Discount in Bookstore 
• Engaging and Inclusive Environment
• Paid community service such as local events, fundraisers, and volunteering opportunities
• Medical, dental, vision, and life insurance benefits (After 30 days of employment)
• 401(k) Plan (After 30 days of employment)
• Flexible Spending Account 
• Employee Assistance Program 
• Paid Short Term and Long Term Disability 

About Us:

• At its core, Life West empowers transformation by offering its students a path to help create a brighter future for humanity with the Doctor of Chiropractor (DC) degree.
• In March 1981, through the efforts of Dr. George Anderson, Dr. George Wentland, and Dr. Sid E. Williams, president and founder of Life Chiropractic College, an agreement was reached between Life Chiropractic College and Pacific States Chiropractic College. As a result, the college was renamed Life Chiropractic College West.
• Life West is proud of its history and legacy of producing happy and successful alumni who practice around the world.
• Build a campus culture that embraces diversity and inclusion
• Develop a culture of service within and outside of the college
• Improve institutional effectiveness through constant innovation and assessment
• To learn more about Life Chiropractic College West and our mission, please visit our website: https://lifewest.edu/about

Life Chiropractic College West values diversity in our college and workplace. Our company provides equal opportunity for employment to qualified applicants on the basis of experience and the ability to do the available work, without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. LCCW  is also committed to compliance with all fair employment practices regarding citizenship and immigration status.