Business IT Support specialist

Company Description

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

Job Description

We are looking for a Business IT Support Specialist to join our Business IT team in Kazakhstan. This role is key to supporting our digital workplace and digitalisation strategy and ensuring smooth IT operations locally.

Key Responsibilities

• Provide hands-on end-user support for hardware, software, and digital workplace tools.
• Drive adoption of Microsoft 365 and Teams as core collaboration platforms.
• Monitor and analyze service desk metrics to identify areas for improvement.
• Support digital transformation initiatives and promote best practices.
• Occasional travel within Kazakhstan to company sites.
• Support users across the EUE-EUNE area as part of the Area Business IT Team
• Take part in local and Area Business IT projects and implementations
• Collaborate with the Area business IT and EMEA infrastructure Teams to roll out updates, migrations, and technical projects
• Maintain site-specific IT documentation including asset inventories and technical diagrams

Reporting Line

• Reports to Local IT Manager
• Indirect reporting to Area Business IT Manager

Qualifications

• Strong technical knowledge of Windows, Microsoft 365, mobile device management, and hardware troubleshooting.
• Microsoft 365 expertise (mandatory), Microsoft Teams proficiency.
• Strong English communication skills.
• Ability to work independently and collaborate with international teams.
• Knowledge of Microsoft Power Platform.
• Exposure to ERP systems or Salesforce.
• Work experience with ITSM systems (ServiceNOW, etc.)

Additional Information

Conditions:

• Work schedule 5/2, full day;
• Based on the results of work, an annual bonus is paid for the year;
• Cellular phone and mobile compensation;
• Free meals at the workplace;
• Health insurance for the employee and for family members;
• Accident insurance 24/7;
• Payment of benefits for temporary disability 100%;
• English language courses;
• Paid annual leave 28 calendar days;
• Financial assistance for various life events (childbirth, family circumstances, etc.).