Site Reliability Engineer

About the Role

About the Role:

Cross-Functional Collaboration

• Partner with engineering teams to improve system reliability and deployment practices
• Engage with Openloop teams on SRE guidelines and best practices about automation and infrastructure
• Work with security teams to implement secure, compliant infrastructure

Operational Excellence

• Ensure 24/7 system availability and rapid incident response
• Implement and maintain disaster recovery and business continuity plans
• Skilled at performance tuning — identifying bottlenecks at infra, app, and database layers.

Security

• Understanding of cloud security principles (least privilege, network segmentation, encryption at rest/in transit).
• Familiarity with compliance frameworks (SOC 2, ISO 27001, GDPR, HIPAA) and how SRE supports them.

Cultural

• Advocate for blameless culture and continuous improvement.
• Collaborate closely with product and engineering to make reliability a shared responsibility.

 

Requirements

• 2 - 3 years of experience in infrastructure, DevOps, or Site Reliability Engineering
• Good background in AWS, particularly with serverless architectures
• Understanding of observability and incident management
• Strong knowledge in at least one programming language (Typescript, Python, Go, etc.). Previous experience as a Developer is a plus
• Knowledge of Linux/Unix systems and networking
• Experience with Infrastructure as Code (AWS CDK, Cloudformation)
• Experience managing monitoring and observability tools (Prometheus, Grafana, ELK, etc.)
• Knowledge of CI/CD pipelines and deployment automation (Github Actions, GitLab CI, etc)
• Understanding of database systems and performance optimization
• Leadership & Communication
• English (C1) fluency
• Excellent verbal and written communication skills
• Ability to translate technical concepts to non-technical audiences
• Good problem-solving and decision-making capabilities
• Experience with agile methodologies

Our Benefits

In addition to competitive salaries, this role includes:

• Formal employment (“Planilla”) under a Peruvian entity — all legal benefits in soles (CTS, Gratificaciones, etc.).
• Full-time schedule: Monday–Friday, 9am–6pm.
• Unlimited vacation days 🏖️ — yes, we mean it!
• EPS healthcare (Rimac) covered 100%.
• Oncology insurance (Rimac) covered 100%.
• AFP retirement plan.
• Coworking access in Miraflores, Lima — with free beverages, talks, bicycle parking, and amazing city views.
• Company laptop and tools provided.

Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. The coworking is adequate for people with special mobility needs.

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

 

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.