Harvest Market Office Manager

SUMMARY

The Office Manager is responsible for the daily store office procedures (RBO, cash counting, Human Resources/Payroll) with a high level of accuracy, honesty, and integrity. The Office Manager is involved in the training of Office Associates and assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Retail Billout (RBO)

• Reconciles DSD Receiver invoices with IMS and NFI Data Transfer
• Recaps Weekly DSD Receiver invoices and send to NFI Support Center
• Follows up on DSD invoice cost discrepancies
• Prints and sorts Supervalu retailer invoices
• Reconciles vendor invoice statements for end of month
• Reviews and verifies weekly Perishable Department invoice logs with department invoices for accuracy.
• Sends appropriate invoices and GPA Report to Support Center
• Maintains invoice filing system per company policy
• Files invoices not sent to NFI Support Center

Bookkeeping

• Responsible for company assets including safe funds, bank deposit, and cash accountability
• Tenders and balances register tills daily
• Maintains Customer Charges and Over/Short Logs
• Makes daily bank and Solutran deposits
• Balances store safe funds daily
• Prepares bank change order for store safe
• Completes OCR and store envelope
• Activates and orders lottery ticket machine and lottery ticket change out
• Prepares on-hand lottery ticket inventory and sends to NFI Support Center monthly
• Orders and maintains inventory of postage stamps and garbage stickers
• Balances and maintains Tidel system and equipment (Tidel stores only)
• Balances and reconciles Restaurant registers
• Maintain ATM, fill with money, receipt paper, and clean.

Human Resources/Payroll

• Submits Associate Status Forms (new hires, rate changes, personal information, terminations, tax changes, department/job changes, transfers, etc.) by 3 p.m.
• Assists with Associate Payroll issues
• Maintains Store payroll
• Runs Missed Punch Report
• Enters Time Card Corrections and requests for time off not entered on schedule
• Runs OT reports for Department Managers and Store Director
• Runs Labor Reports (actual vs. budget) for Store Director
• Runs Associate Review List for Store Director
• Pulls Associate information as requested by Store Director
• Runs Birthday lists for Store Director
• Runs Tip Report for payroll department
• Maintains Associate personnel files
• Meets with eligible Associates on Insurance and send completed paperwork to NFI Benefits Department
• Assists Human Resources Department with Human Resources related tasks.

Other Responsibilities

• Delivers superior guest service and ensure absolute customer satisfaction
• Learn and use the three E’s: Engagement, Educate, Empowerment
• Learns and uses the GUEST program
• Greet Customers. Be sincere
• Use a smile. Project a friendly manner
• Engage the customer in casual conversation
• Show respect toward customers purchases
• Thank them
• Cashiers at registers or Customer Service Desk during busy times
• Answers incoming phone calls using proper phone etiquette
• Handles software and hardware equipment issues
• Fills in for the Customer Service Manager as needed
• Sorts and delivers mail
• Sends store mail to NFI Support Center
• Supervises, schedules, and trains Bookkeeping/Office Associates
• Work within company programs, policies and procedures
• Follows safety policies and procedures; is a safety role model
• Other duties assigned 

KEY ATTRIBUTES

•     Passion/purpose

•     Foodie/farmer

•     Thirst for knowledge/curious/inquisitive

•     People enthusiast/outgoing

•     Genuine

•     Good communicator/desire to share

•     Trendy/fun

•     Honest

•     Techie

•     Detailed and organized

•     Math/Computer Skills

•     Leadership Skills

•     High energy level

SUPERVISORY RESPONSIBILITIES

• Responsible for the overall direction, coordination, and evaluation of this unit. 
• Directly supervises non-supervisory associates. 
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Training Associates; planning, assigning, and directing work.
• Appraising performance; rewarding and coaching Associates.
• Addressing complaints and resolving problems. 

EDUCATION and/or EXPERIENCE

•     High school diploma or general education degree (GED)

•     Or one to three months related experience and/or training;

•     Or equivalent combination of education and experience. 

LANGUAGE SKILLS

•Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 

•Ability to write reports, business correspondence, and procedure manuals. 

•Ability to effectively present information and respond to questions from groups of managers, associates, customers, and the general public. 

MATHEMATICAL SKILLS

•     Basic math concepts (addition, subtraction, division, multiplication), percentages and sales per associate hour.

CERTIFICATIONS, LICENSES, REGISTRATIONS

•     There is no required certifications, licenses, or registrations 

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Ladder
• Stepladder
• 10 key calculator
• Computer
• Uniform per store policy 

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

•     Stand

•     Walk

•     Use hands to finger, handle, or feel

•     Reach with hands and arms

•     Stoop

•     Kneel

•     Crouch

•     Communicate with associates and customers

•     Lift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

•     Sit

•     Climb

•     Balance

•     Lift and/or move up to 25 pounds           

Occasionally (Less than 1/3 of the time)

•     Overhead lifting

•     Crawl

•     Lift and/or move up to 50 pounds

Vision

•     Close

•     Distance

•     Peripheral

•     Depth perception

•     Ability to adjust focus

•     Ability to distinguish colors 

WORK ENVIRONMENT 

Occasionally

•     Risk of electrical shock

Noise Level

•     Moderate 

PAY RANGE (depends on industry experience)

       $16 up to $18/hour

BENEFITS (eligibility based on full-time/part-time status)

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• Life Insurance
• Voluntary Benefits
• MI Earned Sick Time (ESTA)
• Retirement Plans
• Employee Assistance Program

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location