Technical Support Engineer – EMEA

Technical Support Engineer – EMEA

Location: Cluj Napoca, Romania 
Working hours: Rotating 24/7 shifts (including weekends and holidays) 
75% of the time will be Monday-Friday 8am-4:30pm office based.
25% of the time will be working evenings, nights and weekends remote based - This time is paid at an enhanced pay rate. 

Who are we?

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

About the Role
Are you a recent STEM graduate or an engineer looking to kick-start your career in a global technology company? At Vertiv, we’re powering the world’s most critical infrastructure,  from data centers to telecoms and we’re looking for curious, tech-minded individuals to join our EMEA Support team.

In this role, you’ll learn to support and troubleshoot Vertiv’s advanced software and hardware systems that monitor power, cooling, and energy performance across major industries. You’ll collaborate with experienced engineers, gain hands-on experience with live systems, and help ensure our customers’ critical operations never stop running.

What You’ll Do

• Deliver remote technical support for Vertiv’s monitoring platforms (Cloud Service Portal, Critical Insight, Environet Connect).
• Diagnose and resolve software, network, and system issues for customers across EMEA.
• Configure and integrate systems such as DC power, cooling, routers, and PDUs.
• Collaborate with senior engineers to simulate issues, test fixes, and document solutions.
• Prepare reports and network audits, ensuring top-quality service and performance.
• Learn continuously, mastering new technologies and tools as you grow.

Who We’re Looking For

• Students or graduates in STEM, Electrical, Electronic, Telecom, Mechanical, or related fields.
• Technical diploma or polytechnical background is desirable.
• Little or no professional experience required just a passion for technology and problem-solving.
• Strong communication skills in English.
• Analytical, organized, and eager to learn in a fast-paced environment.
• Team player with a proactive, customer-focused mindset.

 

Why Vertiv?

• 13th salary.
• Enhanced pay for working unsociable hours 
• Flexible Benefits - Edenred
• 10 additional days of annual leave because we care about your leisure time.
• Medical insurance because we care about your health.
• International exposure regarding the work you will be doing.
• Sabbatical leave to focus on a hobby, attend a full-time course or simply take a break to introspect with your job guaranteed on return.
• Bookster
• Flexible working options for students 
• Gain hands-on experience supporting critical systems in data centers, telecom, finance, and industry.

 

The successful candidate will embrace Vertiv's Core Principals & Behaviours to help execute our Strategic Priorities.

 

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

 

OUR STRATEGIC PRIORITIES

* Customer Focus

* Operational Excellence

* High-Performance Culture

* Innovation

* Financial Strength

 

OUR BEHAVIORS

* Own It

* Act With Urgency

* Foster a Customer-First Mindset

* Think Big and Execute

* Lead by Example

* Drive Continuous Improvement

* Learn and Seek Out Development

 

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers.

 

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