HR Generalist/Recruiter

Description

Who is FranConnect?

FranConnect is the leading enterprise software provider for franchise and multi-location businesses. For 25+ years, the FranConnect AI-powered platform has served as the backbone for sales, operations, and marketing for over 1,500 brands and one million locations worldwide. Iconic brands such as Bojangles, Capriotti’s, Gold’s Gym, Neighborly, and Papa John's rely on FranConnect to expand locations, streamline unit operations, enhance collaboration, and improve profitability. Backed by private equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia, and Canada. For more information on FranConnect, visit www.franconnect.com. 

Why Join Us

At FranConnect, we believe that great companies are built on great cultures. Our team is passionate, collaborative, and driven by a shared mission: to empower franchise and multi-location businesses with the tools they need to thrive. We foster an environment where innovation, transparency, and continuous learning are at the core of everything we do. Employee growth and well-being matter to us, and we take pride in cultivating a workplace where every voice is heard, ideas are valued, and contributions make a real impact. 

Joining FranConnect means being part of a company that not only values its people but also plays a crucial role in shaping the future of franchising and multi-location businesses. If you’re looking for a place where you can grow, contribute meaningfully, and be part of something bigger, we’d love to have you on our team!

Job Overview

FranConnect is seeking an HR Generalist to provide reliable, high-quality HR support for our employees and managers. This role is primarily focused on day-to-day HR execution, including recruiting, payroll, and employee support, while partnering closely with management in a strategic business partner capacity to deliver a consistent, employee-centric experience aligned with our global people strategy.

This is a highly visible role, well-suited for someone who thrives in a hands-on, fast-growing environment, and who values operational excellence. You will be a trusted advisor, playing a critical role in creating a meaningful employee journey by delivering high-value service to all levels of the organization.

Primary Responsibilities

Recruiting & Talent Acquisition 

• Own end-to-end recruiting for assigned US-based roles.
• Collaborate with hiring managers to understand job requirements, team culture, budget scope and the skills needed for success in open roles.
• Post job openings and identify top talent through various sourcing strategies and channels (job boards, social media, networking, referrals, etc.).
• Screen, interview, and assess candidates to ensure a strong match between the candidate’s qualifications and the company’s needs.
• Manage the candidate pipeline and communicate regularly with both candidates and hiring managers throughout the recruitment process to ensure a high-quality candidate and hiring manager experience.
• Assess current talent acquisition practices and identify areas for improvement to scale.
• Track and report on talent acquisition metrics including time-to-hire, cost-per-hire, offer acceptance rates, etc.) to measure the effectiveness of recruiting strategies.

HR Support & Employee Relations

• Serve as the primary point of contact for US employees on HR-related questions and issues.
• Provide L1 coaching and support to managers on policy application questions, low-risk issues, and basic employee data requests; escalate all L2-L4 matters to Head of HR. 
• Support onboarding, offboarding, and employee lifecycle transactions accurately and consistently.
• Support employee engagement activities as needed, in partnership with Global HR team, fun committee, executive assistant, etc.  

Payroll & HR Global Operations

• Own and process US payroll timely and accurately, coordinating with internal stakeholders and payroll vendors as needed.
• Address payroll and benefits questions from employees and resolve issues promptly.
• Ensure HR data accuracy in HRIS.
• Follow documented procedures and controls to support compliance and reporting.  
• Collaborate with India-based HR team to ensure consistency in processes and policies.
• Follow global HR standards while addressing US-specific needs.
• Contribute to HR projects and initiatives as needed.

Requirements

What You’ll Need (Qualifications)

Required:

• 3-5 years of hands-on HR experience, preferably in a SaaS or high-growth environment
• Experience owning the full lifecycle recruiting process across various role types
• Working knowledge of US employment laws and compliance 
• Comfortable navigating ambiguity, demonstrating a positive approach to change with the ability to adapt and remain effective in evolving environments
• Familiarity with HRIS systems and ATS platforms
• Strong attention to detail, follow-through, and documentation
• Excellent judgment, communication, and discretion

You will be required to be onsite in the VA HQ office 3 days per week (Tuesday - Thursday), so we are only considering local candidates for this role.

Preferred:

• Hands-on experience with end-to-end payroll processing; experience managing a multi-state workforce a huge plus
• Experience working with global or distributed teams
• PHR, SHRM-CP, or similar certification

Success in This Role Looks Like

• US employees receive timely, accurate, and consistent HR support
• Managers understand processes and know when and how to engage HR
• Recruiting and payroll run smoothly with minimal escalations
• HR issues are resolved efficiently and in line with established policies, or are escalated properly
• The Head of HR can remain focused on strategy and leadership priorities