Customer Support Specialist

Company Description

Catch Vibe Voice is a growing communications-driven organization focused on delivering clear, consistent, and impactful messaging. We work closely with internal teams and external partners to ensure our brand voice is professional, aligned, and effective across all touchpoints. Our culture values collaboration, accountability, and long-term growth.

Job Description

We are seeking a motivated and detail-oriented Customer Support Specialist to join our team in Kansas City, MO. In this role, you will serve as a key point of contact for customers, ensuring their inquiries are handled with accuracy, efficiency, and professionalism. You will contribute directly to maintaining high service standards while supporting internal processes and operational goals.

This position is ideal for individuals who value clear communication, problem-solving, and a structured work environment.

Responsibilities

• Respond to customer inquiries in a professional and timely manner

• Provide accurate information and resolve issues efficiently

• Maintain clear and organized documentation of customer interactions

• Collaborate with internal teams to ensure consistent service delivery

• Follow established procedures while identifying opportunities for improvement

• Uphold company standards for quality, confidentiality, and communication

Qualifications

• Strong verbal and written communication skills

• Ability to remain professional and composed in a fast-paced environment

• Excellent attention to detail and organizational skills

• Problem-solving mindset with a customer-oriented approach

• Ability to work independently as well as part of a team

• Basic computer proficiency and willingness to learn internal systems

Additional Information

• Competitive salary ($50,000 – $54,000 annually)

• Opportunities for professional growth and internal advancement

• Structured onboarding and ongoing training

• Supportive and collaborative work environment

• Stable full-time position with long-term potential