Customer Support Specialist

Company Description

Park 6 Logistic is a growing logistics and operations-focused company dedicated to delivering reliable, efficient, and well-coordinated solutions for our clients. We pride ourselves on structure, accountability, and teamwork, fostering an environment where professionals can develop their skills while contributing to meaningful, real-world projects. Our operations are built on precision, communication, and a commitment to excellence.

Job Description

We are seeking a Customer Support Specialist to serve as a key point of contact between our company and our clients. This role focuses on delivering clear, timely, and professional support while ensuring a positive customer experience. The ideal candidate will play an essential role in maintaining service quality, resolving inquiries, and supporting internal teams with accurate information and coordination.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems in a timely and professional manner

• Provide accurate information regarding services, processes, and order status

• Identify and resolve customer concerns while maintaining a solution-oriented approach

• Document interactions and maintain organized records within internal systems

• Collaborate with internal departments to ensure smooth communication and issue resolution

• Support ongoing process improvements by identifying recurring customer needs or challenges

Qualifications

• Strong written and verbal communication skills

• Professional demeanor with a customer-focused mindset

• Ability to manage multiple inquiries efficiently and prioritize tasks

• Attention to detail and strong organizational skills

• Comfortable working in a structured, fast-paced environment

• Ability to learn internal systems and processes quickly

Additional Information

• Competitive salary ($52,000 – $56,000 annually)

• Growth opportunities within the company

• Professional and supportive work environment

• Ongoing training and skill development

• Stable, full-time position with long-term potential