Marketplace Operations Coordinator

About Odyssey:

At Odyssey, our Mission is to enable access to high-quality education across the U.S. regardless of income. We do that by making Education Savings Accounts (ESAs) and microgrant programs accessible to parents and vendors, enabling millions of students across the country to choose their own education paths on the Odyssey platform. At Odyssey, our technology powers programs that collectively support more than 140,000 students across the US in accessing more than $400 million in state funding. 

About the Role:

We are seeking a Marketplace Operations Coordinator to support the day-to-day operations of our marketplaces, which serve families participating in state funded education programs. This role ensures smooth vendor participation, accurate product/service offerings, and timely order fulfillment. The ideal candidate will be detail-oriented, organized, and comfortable balancing hands-on operational tasks with light data analysis to identify trends and opportunities for improvement.

You’ll play a key role in providing a seamless platform experience for vendors and ultimately our end users, while making a tangible impact on the business as we scale. This role reports directly to the Marketplace Operations Manager and is a great fit for someone who thrives in fast-paced, collaborative environments and loves turning ideas into action.

What You’ll Do:

Vendor Support & Communication

• Proactively reach out to vendors regarding unfulfilled orders, delays, missing information, or quality issues

• Act as the primary point of contact for any and all vendor escalation and support needs - owning problems from first signal through resolution

• Clearly communicate expectations, timelines, and next steps with vendors to maintain strong, trust-based partnerships

Marketplace Merchandising

• Review and audit vendor applications for eligibility and compliance with state-specific program rules and regulations

• Evaluate and approve product and services listings to ensure accuracy, clarity, and alignment with program guidelines

• Regularly monitor marketplace content to identify, flag and remove outdated, inaccurate, or non-compliant listings

• Partner with internal teams to resolve listing discrepancies efficiently and prevent repeat issues

Operational Oversight

• Track outstanding orders from placement through fulfillment, identifying risks and intervening before issues escalate

• Follow up with vendors to ensure service-level expectations are met

• Provide timely status updates to stakeholders on fulfilment timelines, delays, and risks

• Spot breakdowns in operational workflows and recommend improvements

About You:

• A strong communicator who’s organized, detail oriented and thrives in fast-moving environments.

• 2+ years of experience in ecommerce or logistics operations, or similar fields.

• You’ve worked with vendors or external partners before, or as a vendor on a third party marketplace, and know how to balance accountability and strong relationships

• A proactive problem-solver who brings structure, clarity, and calm to chaos.

• Collaborative and kind. You care deeply about team success, not just your own.

• Excited about Odyssey’s mission and motivated by work that makes a real-world impact.

Additional Details:

• This role is a hybrid position out of our NYC office in Tribeca.

• Applicants must be currently authorized to work in the United States on a full-time basis.

• We believe that everyone at Odyssey should be compensated fairly. We set our salary bands based on compensation data from hundreds of companies at our stage. The salary range for this role is $60,000 - $80,000 depending on experience, interview performance and location.

• Odyssey benefits include Medical/Dental/Vision plan(s), health services, short term disability, unlimited PTO and more.

Our Commitment to Diversity:

Odyssey encourages individuals from diverse backgrounds to apply. We are an equal opportunity employer, committed to a fair and consistent interview process. Please inform us in your application if you require accommodation to apply for or perform your job.

Why Odyssey:

Join us if you believe in the power of education as the single most important investment we can make as Americans today. Odyssey is well-capitalized, with venture capital from leading technology investors such as Andreessen Horowitz and Tusk Venture Partners. We are dedicated to making a massive impact in education in America.