Customer Support Specialist

Company Description

Beloform Craft is a growing organization committed to operational excellence, leadership development, and long-term professional growth. We believe in building strong internal talent by providing structured training, hands-on exposure, and clear career paths. Our culture values accountability, collaboration, and continuous improvement.

Job Description

We are seeking a Customer Support Specialist to serve as a key point of contact between Beloform Craft and its clients. This role focuses on delivering high-quality assistance, resolving inquiries efficiently, and ensuring a consistently positive customer experience. The ideal candidate is organized, attentive, and skilled at communicating clearly in a fast-paced, service-oriented environment.

Responsibilities

• Provide professional and timely support to customers via phone, email, and internal systems

• Address inquiries, concerns, and service requests with accuracy and attention to detail

• Maintain clear and well-documented customer records

• Collaborate with internal departments to ensure effective issue resolution

• Follow established processes while contributing to service improvements

• Uphold company standards for professionalism, confidentiality, and quality

Qualifications

• Strong verbal and written communication skills

• Excellent organizational and problem-solving abilities

• Customer-focused mindset with attention to detail

• Ability to manage multiple tasks efficiently

• Comfortable working with digital systems and internal tools

• Professional demeanor and reliability

Additional Information

• Competitive salary ($50,000 – $54,000 annually)

• Growth opportunities within a structured organization

• Skill development and ongoing support

• Collaborative and professional work environment

• Stable, full-time position