Customer Support Specialist

Company Description

Skillbridge Academy is a forward-thinking organization dedicated to building structured, efficient, and results-driven learning and operational environments. We support growth through organization, collaboration, and strategic execution, empowering professionals to develop strong coordination and leadership skills within a supportive and performance-focused culture.

We value clarity, accountability, and continuous improvement, and we are committed to providing an environment where motivated individuals can grow and thrive.

Job Description

We are seeking a detail-oriented and motivated Customer Support Specialist to join our team in Fayetteville, NC. This role is ideal for individuals who thrive in a professional environment, enjoy problem-solving, and take pride in delivering consistent, high-quality customer support.

The Customer Support Specialist will serve as a key point of contact, ensuring inquiries are handled efficiently, accurately, and with professionalism, while supporting daily operational needs.

Responsibilities

• Respond to customer inquiries in a timely, clear, and professional manner

• Provide accurate information and resolve issues effectively

• Document interactions and maintain organized records

• Coordinate with internal teams to ensure smooth resolution of requests

• Follow established procedures and service standards

• Support ongoing process improvements within the support function

Qualifications

• Strong written and verbal communication skills

• Excellent organizational and time-management abilities

• Professional attitude with attention to detail

• Ability to follow instructions and work independently or as part of a team

• Basic computer proficiency and comfort working with internal systems

• Willingness to learn and adapt in a structured work environment

Additional Information

• Competitive salary ($47,000 – $50,000 per year)

• Opportunities for professional growth and skill development

• Supportive and structured work environment

• Stable full-time position

• Training and ongoing development opportunities