Customer Support Specialist

Company Description

Elevare Branding is a strategic branding and communications firm dedicated to helping businesses build strong, credible, and influential brand identities. We specialize in public relations, brand positioning, and corporate communications, working closely with clients to elevate their presence and reputation in competitive markets. Our team values professionalism, creativity, and strategic thinking, fostering an environment where emerging talent can grow and contribute meaningfully.

Job Description

We are seeking a Customer Support Specialist to serve as a key point of contact between our company and its clients. This role is essential in maintaining strong relationships, ensuring clear communication, and delivering high-quality support across daily operations. The ideal candidate is detail-oriented, solutions-driven, and committed to providing a professional and efficient customer experience.

Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and internal systems

• Provide accurate information regarding services, processes, and account-related questions

• Resolve customer concerns in a timely, professional, and effective manner

• Document interactions and maintain organized records within internal platforms

• Coordinate with internal teams to ensure seamless issue resolution

• Follow established procedures while identifying opportunities for process improvement

• Maintain a high standard of communication and professionalism at all times

Qualifications

• Strong written and verbal communication skills in English

• Excellent organizational and time-management abilities

• Problem-solving mindset with attention to detail

• Ability to work independently and collaboratively within a team environment

• Comfortable using computer systems, CRM tools, and standard office software

• Professional demeanor with a customer-focused approach

Additional Information

• Competitive salary ($52,000 – $56,000 annually)

• Opportunities for professional growth and internal advancement

• Supportive and structured work environment

• Ongoing training and skill development

• Long-term career stability within a growing organization