Scrum Master

Job Details

Level: ExperiencedJob Location: Westlake, OH 44145Position Type: Full TimeEducation Level: 4 Year DegreeJob Shift: DayJob Category: Information Technology

*This position will have a hybrid schedule after training and can be based out of our Westlake - OH, Sioux Falls - SD or Fort Myers - FL office.

 

JOB OVERVIEW

The Scrum Master plays a key role in facilitating agile delivery for cross-functional teams as part of our multi-year digital transformation. Partners closely with Product Owners and Tech Leads in a triad leadership model to drive predictable delivery, team health, and continuous improvement. Demonstrates strong facilitation skills, experience removing organizational impediments, and a passion for building high-performing teams in a collaborative environment.

 

RESPONSIBILITIES & DUTIES

• Facilitates sprint planning, daily standups, sprint reviews, and retrospectives
• Leads backlog refinement sessions in partnership with Product Owners
• Establishes and maintains sprint cadence and team rituals
• Drives continuous improvement through actionable retrospective outcomes
• Serves as the team leader responsible for team health and dynamics
• Builds psychological safety and fosters high-performing team culture
• Coaches team members on agile principles and self-organization
• Tracks and communicates team velocity and delivery metrics
• Identifies and removes blockers to team productivity
• Coordinates cross-team dependencies with Platform Team and external contractors
• Shields teams from scope creep, priority changes, and organizational distractions
• Escalates issues to leadership when blockers require intervention
• Partners with Tech Leads on balancing technical debt against feature delivery
• Works with Product Owners on realistic sprint commitments and release planning
• Coordinates with contractor teams on shared dependencies
• Performs other duties as assigned

 

QUALIFICATIONS

• Minimum 3 years of experience as a Scrum Master, Agile Coach, or similar role
• Bachelor's degree in information technology, business, or related field; relevant work experience considered in lieu of degree
• Financial services experience preferred 

 

PROFESSIONAL CERTIFICATIONS

• CSM, PSM, or equivalent Scrum certification preferred

 

TECHNICAL SKILLS

To be successful in this role, you should have experience with and an understanding of the following:

• Facilitating multiple agile teams simultaneously
• Working in triad model with Product Owners and Tech Leads
• Improving team delivery velocity and predictability
• Impediment removal and escalation in matrixed organizations
• Cross-team dependency management
• Agile metrics and reporting (velocity, cycle time, burndown)
• Coaching teams through organizational change
• Coordinating with external development partners and contractors
• Salesforce development environments (preferred, not required)
• Azure DevOps or similar agile project management tools

 

CULTURAL COMPETENCIES

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:

• Tech Savvy
• Communicates Effectively
• Resourcefulness
• Being Resilient

 

PHYSICAL DEMANDS/WORK ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

 

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Qualifications