Project Coordinator

Project Coordinator

Schedule: Monday–Friday, 7:30 a.m.–4:00 p.m.
Work Arrangement: Hybrid available after training*

Position Summary

The Project Coordinator supports the Retail Sales segment and is responsible for coordinating customer orders from contract through delivery, installation, and resolution. This role works closely with sales teams, fulfillment partners, manufacturing, and third‑party providers to ensure accurate execution, timely delivery, and excellent customer satisfaction.

Key Responsibilities

• Coordinate order entry, purchasing, scheduling, releasing, delivery, and installation
• Serve as a primary point of contact for internal and external customers
• Track key dates and manage order details from start to finish
• Schedule value‑add services, pre‑finish work, deliveries, and installations
• Manage shortages, damaged product recovery, service appointments, and parts ordering
• Collect customer payments and process factory credits as needed
• Support inventory activities and continuous improvement initiatives

Retail Segment Support:

• Coordinate installation permits and Lead Safe Install documentation
• Schedule installation and recovery appointments
• Approve and process payments for subcontracted installers

Compensation & Benefits:

• The pay range for this role is $22 - $25/hr., with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.
• As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan, tuition assistance, and much more. 

Qualifications

• High School Diploma or GED required; Associate or Technical Degree preferred
• 0–2 years of customer service or general business experience preferred
• Strong customer service, organizational, and problem‑solving skills
• Ability to work in a fast‑paced, team‑oriented environment
• Proficiency in Microsoft Office; ability to learn internal systems

Work Environment

Primarily an office environment with occasional warehouse exposure.

 

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?