Medical Receptionist - Virtual Primary Care

Park Nicollet is looking to hire a Medical Receptionist to join our Virtual Primary Care Frontline team. This remote position is integral to the seamless coordination between virtual care and primary care clinics, ensuring high standards of operational excellence.

Position Summary:

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. 

Key Responsibilities:

• Deliver responsive, patient-centered administrative support to clinical teams. 
• Efficiently manage scheduling and frontline tasks to facilitate patient access and care continuity. 
• Maintain adherence to patient confidentiality and organizational standards. 
• Communicate clearly and professionally with patients, virtual care clinicians, and interdisciplinary teams. 
• Adapt to evolving clinical workflows and organizational initiatives. 
• Uphold a safe, organized, and compliant work environment.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks.

Work Schedule: Monday – Friday daytime with occasional evenings and weekend shifts

Required Qualifications:

• At least 1-2 years of relevant healthcare or clinical administrative experience. 
• Proficiency with electronic health records, Microsoft Office (Excel, Word, Outlook), and standard office equipment. 
• Understanding of age-specific patient needs and growth principles.

Preferred Qualifications:

• Ability to work independently and collaboratively within a fast paced, structured virtual healthcare environment. 
• Strong communication, customer service, and interpersonal skills. 
• Familiarity with medical terminology and EPIC systems. 
• Experience with spreadsheet management and data entry. 
• Commitment to patient confidentiality and service excellence. 

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more! 

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.