Product Manager-Quality and Customer Solutions

Description

Position Summary:

The Product and Quality Manager is responsible for ensuring Heartland’s products meet customer needs, quality standards, and commercial objectives. This role leads the Product, Quality, and Label Support functions to define product specifications, manage product portfolios, improve quoting and material selection accuracy, oversee artwork and proofing workflows, and drive reduction in customer complaints and manufacturing defects. The position develops and leads cross-functional initiatives that enhance customer satisfaction, operational efficiency, and revenue growth while maintaining or improving profitability.

Expected Results:

Modeling and reinforcing Core Values

Insight-driven customer solutions that support growth and profitability

Team member development and performance improvement

Reduced complaints, returns, and quality issues

Accurate and timely quoting, materials, samples, and proofs

Improved manufacturability, reduced waste, and consistent specifications

Aid in management of commercial operations

Roles and Responsibilities/ Essential Functions

Product Management

Translate customer and market needs into defined product specifications and material constructions 

Manage product line plan from product concept through ongoing maintenance and discontinuation, including product changes, enhancements, cost-optimized alternatives and other portfolio optimization initiatives

Rationalize product lines to reduce complexity and improve profitability

Lead cross-functional product development efforts within defined budget and timelines

Support demand and product trend analysis for commercial and operations planning

Monitor competitive offerings and communicate differentiators to Sales 

Stay informed on industry materials, technology, equipment, and converting capabilities and provide recommendations that support Heartland’s asset strategy and long-term product direction

Quality Leadership

Oversee the Quality team, testing protocols, and specification verification

Manage and evolve the quality management system and practices

Lead investigations, corrective actions, and root cause analysis for complaints and returns

Conduct audits, monitor compliance, and report quality performance metrics

Maintain product quality standards, documentation, and revision control

Serve as authority to accept/reject products, and guide remediation steps with Production

Partner with internal and external customers on quality expectations and resolutions

Label Support & Application Services

Lead the Label Support team responsible for quoting, samples, materials, and artwork flow

Ensure accurate material selection, adhesive recommendations, and application suitability

Oversee customer art setup, proofing standards, and approval timeliness

Improve process reliability from quote through production handoff

Provide manufacturability guidance to improve service and quality

Maintain pricing parameters and quoting accuracy standards

Support Sales and Customer Service with product capability guidance

Maintain and ensure accuracy of product data, specifications, and configurations within the ERP system to support quoting, production, costing, reporting, and decision-making

Cross-Functional Communication, Training & Influence

Serve as the central coordination point for product, quality, artwork, and specifications

Provide tools, education, and training to Sales, Customer Service, and Operations

Lead without direct authority across teams, sites, and functional boundaries

Communicate performance metrics, trends, risks, and opportunities

Influence resourcing, prioritization, and execution of product and quality initiatives

Understand current and emerging manufacturing assets, capabilities, and constraints to support strategic planning across Operations and Leadership

Requirements

Required Experience:

• 3 years experience in Product Management, Quality, Manufacturing, or related field
• Strong leadership experience managing teams and cross-functional initiatives

Preferred Experience: 

• Knowledge of printing, converting, adhesives, labeling applications, or manufacturing preferred

Required Skills, Education and/ or Certifications:

• Bachelor’s degree in Business, Engineering, or related field preferred
• Proficient in the use of a PC, Microsoft Office (Word, Excel, PowerPoint, Outlook) and CRM Systems

Equal Opportunity Employer - Including Disabled and Veterans #HRTLP” and “Salary Description : Pay Based On Experience