Front Office Manager

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought-after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir-faire and generous service, Sofitel is for free-minded travelers and arts and culture afficionados who have an appreciation for a refined and understated sense of modern luxury.

With over 115 Sofitel and Sofitel Legend hotels in more than 45 countries, our reach is truly global, making the sky the limit for growth opportunities. As our portfolio expands each year, there are ample opportunities to be involved in both our existing properties, and our future openings. 

Rate of Pay: $ 68,000.00 - $ 78,000.00 per annum

Job Description

What you will be doing:

Reporting to the Rooms Operations Manager, responsibilities and essential job functions include but are not limited to the following:
 

• Assist the Rooms Operations Manager in all aspects of the department and ensure service standards are followed
• Provides support for Reception, Operator Service, Concierge and Guest Services in the daily operational duties for these areas
• Consistently offer professional, friendly and engaging service
• Ensure proper staffing and scheduling of all Front Office Ambassadors and Assistant Front Office Managers in accordance to productivity guidelines
• Assist with bi-weekly payroll
• Participate and lead the hotel upgrade program
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Train Front Office Ambassadors and Assistant Front Office Managers in all front office aspects
• Assist guests regarding hotel facilities in an informative and helpful way
• Assist and follow up with any guest inconvenience
• Review processes and procedures, looking for area of opportunity and putting in place improvement plan
• Work with Rooms Operations Manager on action plan to increase employee engagement
• Follow departmental policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous leadership experience in a similar role required
• A minimum of two year’s Front Office management system required
• Highly responsible and reliable
• University/College degree in a related discipline preferred
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Physical Aspects of the Position (include but not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs, ramps

Additional Information

Your team and working environment:

• Opportunity to work with a diverse group, representative of over 20 countries worldwide
• Experienced group of individuals to train and hone innate skills and abilities

Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.