Front Desk Receptionist (Bilingual - Spanish)

Company Description

Named City and State's Top Place to Work in NY (2025) — Join a mission-driven mental health leader serving 15,000+ clients each month!

Celebrating over 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) is a leader in community mental health, serving over 15,000 clients each month across four locations. We operate the largest mental health clinic in New York State and are committed to innovation and “caring for the community” through both in-person and telehealth services.

NYPCC is proud to be certified as a Platinum Bell Seal organization by Mental Health America — the highest distinction for workplace mental health. We were also named one of the Top Places to Work in New York in 2025, reflecting our commitment to supporting, valuing, and investing in our dedicated team through competitive compensation, excellent benefits, and a mission-driven culture.

Why Work at NYPCC:

• We Pay Down Your Student Loans!
• Productivity Bonus
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• Annual Rate Increases
• 403B Retirement Plan with Company Match!
• Continuing Education Opportunities Available
• Professional Development through NYPCC Academy
• Amazing Workplace Culture
• NYPCC Health and Wellness Events

Job Description

• General office responsibilities (answer phones/take messages, scan, fax and copy, etc.)
• Schedule appointments
• Greet/direct clients and visitors upon arrival
• Check clients in and out on electronic health record system
• File documents in patient charts
• Coordinate drop-offs and pickups of transportation services
• Provide support to the clinical team and chart maintenance
• Maintain confidentiality and comply with HIPPA regulations
• Perform other related duties as assigned by the Office Manager and Program Administrator

Qualifications

• Must be Bilingual in English and Spanish
• High School Diploma or equivalent is required
• 1 to 2 years of reception experience in a fast paced office, preferably in medical or community mental health office, is required
• Must be proficient in MS Office (Outlook, Word, and Excel)
• Must have the ability to learn new software
• Possesses the personality and demeanor to work with difficult clients
• Must be detail-oriented and have the ability to multi-task
• Must be a team player
• Thrives under pressure in an outpatient client environment
• 1 form of picture ID (non-expired)
  • Unexpired passport: OR
  • Driver’s License AND Social Security Card; OR
  • State ID Card AND Social Security Card

Additional Information

• The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC
• Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism
• Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures

NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission.

NYPCC is an Equal Opportunity Employer

Salary: $19.00-$23.00

Compensation commensurate with experience and qualifications.